Database Users

Hard reset on HTC Ozone?

Hello to all,
I have the HTC Ozone from verizon... Recently I flashed the custom Windows Mobile 6.5 Rom onto the device and attempted to install my screen reader without much success. (yes... I have no vision.)
Now, the device boots up, but is frozen at the windows mobile splash screen. I can't seem to find a way to reset the device without it loading Windows mobile completely. When I plug it into my laptop, USB is not recognized.
Does anyone know a key combination I could use to reset the Ozone (at boot)? I used to have a Q but Enter with the end key does not work anymore - and the user manuals only talk of using the "clear storage" option in system tools.
Any help is appreciated.
With all due respect-
Tomi

did u hardSPL ur device?
u gotta start there..sounds like you didnt tho. Theres another member whos in ur shoes at the moment, who himself didnt read the instructions.

yeah... I knew of hard spl, and it ran to 100%. But I guess it didn't install. in the end I had to go to verizon and they replaced the phone - however I will not be flashing another cooked rom until we get a signed stock ozone vzw rom.. Or generic.
I was told on another thread here that holding down the volume down key + send +end will put the device in reset mode, and that's true. However even that didn't help, my rom was prob gone.
-Tomi

You can do a Clear Storage from bootloader by turning off the device. While holding volume DOWN key and SEND key, power on the device. Follow the prompts.
If that doesn't do it, it's bricked.

hmm. there used to be a forum topic filled with stock roms (they still required hard spl) but I can't find it... Is it still up? the files were on mediafire.

Bricked by password utility
Maybe this deserves it's own thread but I may have found a way to brick an HTC Ozone by setting and removing the password.
I got the phone 4 days ago and after messing around with the installed applications and finding some of them lacking I looked at alternatives. First I installed a version of Keypass for WinMo6.1 smartphones (the beta version since the older version doesn't support smart phones) and the basic functionality seems to work fine. Then I then I tried to install Opera Mini but there appears to be no JVM on this phone so the install file was not recognized by Windows. Then I tried UCWEB and ended up uninstalling it after a few frustrating moments trying to get it to open any page other than the UCWEB home page. So I removed UCWEB and installed Skyfire. Unfortunately I didn't install the latest version and foolishly clicked on the update button when Skyfire started up. The update feature appears to be broken and it leaves you with a Skyfire that won't run and won't uninstall. After a few hours searching for solutions and trying various options I gave up and did a hard reset from the OS. This appeared to work fine and since it was late I went to bed. I should mention that all of the 3rd party apps were installed to a 2GB micro SD card and that I took the card and SIM out when I did the hard reset.
The next day when I powered up the phone I got a screen with colored bars, which I remember reading was a boot loader screen. The phone had appeared to reset properly the night before but I didn't do more than scroll through the home screen before powering it off with the end button. From the boot loader screen I had to pull the battery to shut down but when I powered it up again things seemed fine. I installed the Google maps application (highly recommended), downloaded and installed latest version of Skyfire and installed the Google search application and everything seemed to be fine. I decided that I should try out the password lock feature and set an eight character alphanumeric password with two special characters and two capital letters. I used it for the rest of the day to surf the web, send some texts and plot driving paths with Google maps. I found the password lock a bit annoying but never had a problem unlocking after the device went into standby or after I shut it down. That night I downloaded a couple of largish (150 MB or so) MP3 audiobooks from netlibrary.com but couldn't play them with the included Windows Media Player. Despite having MP3 extensions WMP wouldn't open them and clicking WMP from the start menu appeared to do nothing. Then I tried to re install Keypass and got an insufficient memory message. I deleted some photos and a short video I'd taken with the phone software and did a soft reset (power cycle) but no joy. Unable to play my MP3 files or install keypass and getting the occasional memory warning I decided a hard reset was in order but waited until the next day.
The next morning, after the phone had charged all night, I decided to remove the annoying password lock and then shut down and restarted the phone in order to verify that the problems I'd had the previous day still existed. I navigated to the Security settings and unchecked the box about password protection then powered off the phone. When it came on again it asked for a password. Annoyed, I hit the soft key under the "UNLOCK" notification and keyed in the password I thought I had just disabled and got a screen that said "Alert The password you typed is incorrect." I'd seen this a few times before since my thumbs are not optimally sized for the keyboard so I entered the password a few more times taking care to get it exactly right. It seems that my password has been removed but the requirement to enter a password has not. I tried a blank password but it won't take one it just reiterates the UNLOCK prompt. I have the password written down, it's also a variation of one I've used a lot in the past, and I'd used it successfully dozens of times the previous day so the likelihood of my having "forgotten" it is pretty low. I called Verizon and after they suggested entering a blank password I tried again and reported the failure. Their only suggestion was a visit to a Verizon store to "re flash" the phone which I assume means reload the ROM image.
I found the hard reset suggestion below and tried it. I assume the DOWN key is the bottom D-Pad key and the SEND key is the green bracket key with the microphone icon to the left of the D-Pad. I tried holding the DOWN and SEND keys and hitting the power key until the HTC logo came up and the phone buzzed briefly and I tried holding the keys down until the phone booted to the UNLOCK screen but nothing changed the boot sequence. So I guess my phone is bricked and I'm on my way to the Verizon store shortly to see what they can do. I also noticed that the phone occasionally emits beeps for no apparent reason at random times while entering the unlock password. Also, there is an Alert message behind the UNLOCK icon that says "Alert There is not enough free space to download message. Please free up some space". I wonder if in my efforts to download a few hundred megabytes of MP3 files (audio books) I managed to clog the memory and that I can't unlock the phone because there is a memory logjam of some sort. While downloading the MP3 files I did have to kill Internet Explorer from the task manager a couple of times as it seemed like the download had hung and I couldn't find the downloaded file anywhere on the storage card or in system memory. I haven't installed anything to system memory and with a 2GB card I don't think I've come anywhere close to filling it up. I had about 500 MB in files on the SD card at one point but I deleted the extra install files and some other stuff I'd downloaded. When I put the SD card in a USB reader hooked to the PC I see 378 MB of files with 1.46 GB of free space.
I'm pretty convinced that the OS is buggy (it is Windows after all) and that I need to avoid the password utility and downloading large files until I figure out what the safe combinations of activities are.
Assuming they can resurrect the phone or give me a new one I'll try to set and clear my password at the store and see if that reproduces the problem.
Meanwhile I'd be interested in any sort of hardware based hard reset procedure that works with the Ozone since holding the green SEND button and Down D-Pad key while powering up does not work in this situation. Perhaps the fact that I can't power down and I have to remove the battery to shut the thing off is a problem but I would expect a hardware reset to work no matter what the state of the software is, even if the memory system were full of garbage. I guess designers have gotten away from dedicated reset buttons but software based hard reset mechanisms seem doomed to failure of the sort I am experiencing.
I'll report back my experience at the Verizon store when I get back. I suspect they won't be able to do much other than give me a new phone since I can't get the Active Sync software to even talk to the phone in this state. Maybe they have a lower level software tool to unbrick me; we'll see.
Max L.
ookba said:
You can do a Clear Storage from bootloader by turning off the device. While holding volume DOWN key and SEND key, power on the device. Follow the prompts.
If that doesn't do it, it's bricked.
Click to expand...
Click to collapse

Wow.
Sorry, I got bored halfway through your discertation. However, I did note a mistake that you made.
Hard Reset: A guide for long-winded users.
Step 1: Power down the phone. If your phone is already powered down, you may skip this step. Note: Removing the battery, while technically powering down the phone, is not the correct method to make the following steps work.
Step 2: With your left hand, press and hold the VOLUME DOWN button that is located on the side of the phone. Continue pressing the VOLUME DOWN button and press the SEND button. With both the VOLUME DOWN and SEND button pressed, use your right hand to press the POWER button.
Step 3: A gray screen will appear asking you three options. Pressing the VOLUME UP button on the side of the phone will be the correct option to hard-reset your phone to ROM default.
Step 4: Press SEND to verify choice.
Step 5: Cuss loudly because you forgot to back up contacts, calendar, and email. (Optional: Crying like a little girl always makes things better.)
There you have it, a true hard-reset.
NOTE: The D-PAD is not Volume Control. Utilization of the D-Pad in this operation will result is user failure.

HTC Hard Reset from password lockout solved
I had managed to lock myself out of my phone by setting a password and then unchecking the password required box under the security settings and power cycling the phone when I got low memory alerts (see previous post).
I was able to hard reset my phone by removing then replacing the battery to power the phone down then holding the VOLUME DOWN button and SEND keys at the same time while pressing the power button to bring up a menu that allowed a hard reset. You can follow the menu prompts from there. If you power the phone down normally this still works but if you are locked out with a password you can't power down normally.
My lessons learned are:
1. To hard reset a password locked HTC Ozone hold VOLUME DOWN and SEND while powering up.
2. If you get a clueless Verizon rep call back later as they do have some helpful people in tech support
3. I've yet to find anyone helpful at any of the nearby stores so that avenue was a waste of time and gas.
I've written up a more detailed account of my saga that has some other useful phone numbers and resources should anyone have special problems with their HTC Ozone phones.
When I first had the password lockout I called Verizon and after after some basic efforts to trouble shoot they said go to the Verizon store for a re flash. At the Verizon store (Waldorf, MD) they said, after 15 minutes or so of waiting, that they couldn't do anything for me. Back home I called Verizon again (866-406-5154) and got someone who was much more helpful but still unable to fix things. It seems these phones are new enough that the Verizon techs don't know the tricks yet. They did provide a number (800-229-1235) for Personal Communications (http://www.pcdphones.com/formerly UT Star Com) but that number is only staffed from 8AM to 5:30PM M-F (not sure which time zone). However the voice message mentioned a hotline number (866-806-9990) which I called. This referred me back to the 800-229-1235 number for "unlock code" issues but I stayed on the line anyway and got someone who tried to help me out. At some point they mentioned holding the DOWN VOLUME button and SEND button while powering up the phone. They thought this would clear the memory but not the password setting. I tried it anyway and it worked.
While pressing both the Volume Down button and SEND button you need to hold the Power/END button in for a second or so until you see the following menu screen (the misspelled "resotre" is exactly how the menu appears):
Wiping user data/settings &
any user installed applications...
1. Press VolUp to restore
manufacturer default.
2. Press VolDown to resotre
custom configuration.
3. Press other keys to
cancel.​
At this point pressing the VolUp button gets you a screen that says:
Are you sure
you want to wipe your phone?
Press Send Key to confirm,
and any other key to cancel.​
Pressing the Send Key results in:
Restoring . . .
Wait for completed​where the second line is in red
After less than a minute you should see:
Restore completed
Press Volume Down to restart​
Pressing Volume Down restarts the phone.
First you see the HTC boot screen for about 40 seconds followed by the Verizon splash animation. Then the green Windows Mobile Version 6.1 boot screen comes up about for 90 seconds while the back light flashes on and off a few times. Finally, if you have a SIM card installed, a Change Mode window appears with the following message and OK above the left soft key:
SIM card detected. Your device will now
switch to Global mode.​
Pressing the left soft key brings up a Press SEND to activate your phone where SEND is actually an icon of the SEND button. Pressing SEND dials *228 and displays a GEAR icon and the text Programming in progress... . . ." while voice propmpts tell you "To program your phone press 1 . . . "
Pressing "1" plays some badly encoded music along with the text "Connected:" followed by a timer and "SPL unlocked" in red below it.
After a minute or so the screen displays "Programming was successful. Please Wait. Your phone is being reset."
Then, the phone restarts and comes up at the normal home screen displaying the time and date. From here you can restore or set up your applications and data.
So if you back up your data you can even recover from a lost password or a "friend" that locks your phone. I suspect there may be a way to unlock the password without wiping the phone by getting an unlock code keyed to the phone's serial number of DEC number (found under the battery). I didn't need this service as I just got the phone and hadn't put any data on it. If you back up the data and applications with Active Sync you should be safe but I haven't played with active sync much so I can't vouch for its stability and performance.
Hope this helps others with this phone. It's really nice when it works but it seems to have a few software pitfalls as well. Feel free to move this to an HTC Ozone forum should one be set up in the near future.
Max L.

Hard Reset
hi,
i am tried to do the same but still my phone shows HTC logo screen
how i can fix the briced phone
i am in Qatar Middle east (out side of US)
help me to fix the my lovely phone

Great Guide!
Thanks for posting this! My HTC Snap has a broken screen and I wanted to hard reset before I sold it. This was the only place I could find instructions with enough detail to do it without seeing what I was doing!

Phone is locked or Bricked? Can you help?

I am using the PCarvalho eXtreme ROM on my phone. Everything was working fine until I entered the wrong PIN and PUK too many times. My SIM card was turned inactive. I went into the store and got a new SIM card and had the contacts transferred to the new card.
Once I put the new card into the phone, I tried the PIN and hit Unlock. The phone does NOTHING. It just sits there like I did not hit the unlock button. Then I hit the button again and again and see that the screen has registered the touch and the button press, but nothing happens. I do not get a message that the PIN is invalid and the Phone does not unlock.
So what can I do? If I attach the phone to the PC it tells me to unlock, which I cannot do for some reason. Is there a way to restore the phone to default ROM or to reload a ROM once if the phone is locked and will not accept an unlock code?

try another phone? i doubt it is rom related.

unfortunately I do not have another phone that could be used. Is there anyway to restore the old phone to make it work? The blackberry I have from work is sim locked to a different provider

Did you hard reset the phone? Try that if you have data backed up. You can also try flashing the original WM 6.1 and see if that works and then go back to pcarvalho's ROM again.

If by hard reset you mean taking out battery or pressing the button on the bottom, I have done both of those. If that is not hard reset, what do you need to do to execute a hard reset?

confusedxx said:
If by hard reset you mean taking out battery or pressing the button on the bottom, I have done both of those.
Click to expand...
Click to collapse
What you have done is called Soft Reset or commonly SR.
What you need to do (WARNING: you will loose all your contacts/pics/music/etc. in the phone memory) is take out your MicroSD card (just in case ) and while pushing GPS and Internet Explorer Buttons SIMULTANEOUSLY with one hand take the stylus and push reset with the other. Then continue holding the two buttons mentioned above until you see a gray screen that says: Push Send to Hard Reset the Phone. Push Send button then (you now can release those GPS and IE buttons ) and you've got a clean system.

Oh that sucks if I lose the contacts. hmmm well worth a shot to see if any are backed up on sim

confusedxx said:
Oh that sucks if I lose the contacts. hmmm well worth a shot to see if any are backed up on sim
Click to expand...
Click to collapse
If the phone is somehow still recognized by a PC, you can try syncing your data beforehand.

I would love to DesertsStorm but the phone will not allow for sync if it is locked. We shall see.

[Q] Cant remember password

Hi,
I got a new samsung mobile phone yesterday, and not being very clued up with phones, I managed to set a password on the phone, I cannot remember it
So when I turn the phone on it asks me for my password,
Does anyone know how to reset it back to factory defaults??
Any help would be appreciated,
Thanks

Theres two possible options that may work.
Go online and login into your Live ID account.
Under devices you should see your phone listed.
There you have options to Find, Trace, Lock and Erase your phone.
Try locking it, then leave it a couple of minutes and see if that lock code now unlocks it fully.
Turn the Phone OFF.
Then switch it ON, by holding the Power Button + Camara Button + Vol Down Buttons. You'll have the option to Format the Phone, this will reset it back to Factory Settings.
You'll have to set it up again, but at least you can use it.

Unable to access phone., Locked Out

Recently my friends SG5 was stolen, but she got it back. The person who stole it changed the password to unlock the screen. She does not know the new password and the fingerprint scanner no longer comes up as an option to unlock the screen. An option does appear though to use an alternate password to unlock the screen. She does not know the new password that the thief set. She also forgets her gmail account name. She wants to keep pictures and everything from the phone, so she does not want to do a factory data reset or erase anything. Is there any way to unlock the security on the phone so that she can access it again? Thank you.

Ask the one who stole it the new password or how he manage to change it. If you manage to recover the phone how hard can it be to ask the password at the same time?

EpicSaga said:
Recently my friends SG5 was stolen, but she got it back. The person who stole it changed the password to unlock the screen. She does not know the new password and the fingerprint scanner no longer comes up as an option to unlock the screen. An option does appear though to use an alternate password to unlock the screen. She does not know the new password that the thief set. She also forgets her gmail account name. She wants to keep pictures and everything from the phone, so she does not want to do a factory data reset or erase anything. Is there any way to unlock the security on the phone so that she can access it again? Thank you.
Click to expand...
Click to collapse
Sounds fishy to me - sounds exactly what a thief would say to gain access to someone elses phone

EpicSaga said:
Recently my friends SG5 was stolen, but she got it back. The person who stole it changed the password to unlock the screen. She does not know the new password and the fingerprint scanner no longer comes up as an option to unlock the screen. An option does appear though to use an alternate password to unlock the screen. She does not know the new password that the thief set. She also forgets her gmail account name. She wants to keep pictures and everything from the phone, so she does not want to do a factory data reset or erase anything. Is there any way to unlock the security on the phone so that she can access it again? Thank you.
Click to expand...
Click to collapse
Wipe the phone clean and flash a ROM with Odin. Problem solved

*Detection* said:
Sounds fishy to me - sounds exactly what a thief would say to gain access to someone elses phone
Click to expand...
Click to collapse
I'm sure it does, but she is your average person who buys a phone from a cell phone carrier who doesn't tell her that her gmail account is important or anything else about it. She didn't know that she would need it. She didn't link it to her common email account because she didn't want Scroogled by Google having more information about her. Now she has her phone that she can't even use. Is there anyway to get the fingerprint scanner option to come back on? That way she could unlock it with her own fingerprint.

Riyal said:
Ask the one who stole it the new password or how he manage to change it. If you manage to recover the phone how hard can it be to ask the password at the same time?
Click to expand...
Click to collapse
Not that simple. She is a substitute school teacher. A student stole her phone and later brought it back. The student doesn't remember the new password. Is there anyway to access the fingerprint scanner?

thatsupnow said:
Wipe the phone clean and flash a ROM with Odin. Problem solved
Click to expand...
Click to collapse
That is her last resort if she cannot get back into her phone to save pictures and text messages.

EpicSaga said:
Recently my friends SG5 was stolen, but she got it back. The person who stole it changed the password to unlock the screen. She does not know the new password and the fingerprint scanner no longer comes up as an option to unlock the screen. An option does appear though to use an alternate password to unlock the screen. She does not know the new password that the thief set. She also forgets her gmail account name. She wants to keep pictures and everything from the phone, so she does not want to do a factory data reset or erase anything. Is there any way to unlock the security on the phone so that she can access it again? Thank you.
Click to expand...
Click to collapse
Well, its really easy to do i had the same problem but i didnt got my phone stolen if you need your photos/videos then install drivers in your windows pc and connect you phone to the pc via a usb cable and when you browse the phone you can copy every thing to your pc even its locked
After all its not an iphone xD after copying the documents take the battery out and removing it from tge pc put the battery in and dont power it on
Now you will have to use a special button combo to get into recovery mode and thats (VOL UP+HOME BUTTON+POWER BUTTON) you will have to press these at the same time and keep the holded until the phone goes in the recovery mode,
Now you will se diffrent options navigate to "WIPE DATA/FACTORY RESET* by using volme keys and press the power button to confirm the it will ask you for confirmation do that and your phone will reboot after a while than it will take some time for the first boot and BOOM you will be presented with the welcome screen and youre ready to use it again
Dont forget to hit the thanks button,it wont bite
Sorry for bad english i was in hurry

Roshaan_91 said:
Well, its really easy to do i had the same problem but i didnt got my phone stolen if you need your photos/videos then install drivers in your windows pc and connect you phone to the pc via a usb cable and when you browse the phone you can copy every thing to your pc even its locked
After all its not an iphone xD after copying the documents take the battery out and removing it from tge pc put the battery in and dont power it on
Now you will have to use a special button combo to get into recovery mode and thats (VOL UP+HOME BUTTON+POWER BUTTON) you will have to press these at the same time and keep the holded until the phone goes in the recovery mode,
Now you will se diffrent options navigate to "WIPE DATA/FACTORY RESET* by using volme keys and press the power button to confirm the it will ask you for confirmation do that and your phone will reboot after a while than it will take some time for the first boot and BOOM you will be presented with the welcome screen and youre ready to use it again
Dont forget to hit the thanks button,it wont bite
Sorry for bad english i was in hurry
Click to expand...
Click to collapse
Thank you very much for that information and getting back to me so quickly. Would you know how to copy text messages from the phone too while it's locked?

The security features of the phone a designed to keep people from accessing some one else's private information. Since almost every possible "legitimate" recovery solution seems to be non functional, I think your friend should expect to lose a good bit of the data on her device and she should just be happy to have her device back.
If it were my device, I would not hesitate to completely wipe every last trace of data from before it was stolen. Usually restoring the factory firmware is the best way to achieve this. God knows what the other person who had access to the device loaded onto it and it is probably best not to even try to find out.

hello
you must flash wich odin firmware because the fingerprint is not possible to unlock

I have a SM-T530nn my son change the pin cant remember it and it has a MDM lock i cant hard reset it i bought it referb years ago on amazon

I bought my son the Galaxy Tab 4 SM-T530nn a couple years ago on amazon it was a Refurb. at some point he changed his pin because his siblings were getting on it without asking him and he forgot the pin. his account is the master or admin account. i can't do anything account wise except use a guest account which i can do nothing with like usb debugging or anything else as far as i know.
I tried to do a hard reset and couldn't get it to work and i eventually saw that it was locked with MDM. when i did all that has been a year or so ago its just been sitting on the shelf. Wondering if there is anyone who can point me in the right direction.
The seller on amazon I bought it from only refurbishes electronics and sells them, i am guessing it was a school tablet and a kid broke the screen or it wouldn't charge. But there's nothing the seller can do to help.
Now after I typed this entire thing i am seeing how that this whole thing could sound a little fishy, i have the invoice on amazon and i will upload that and my ugly face and govt ID and the tablet to prove it belongs to me and I'm not some kid or thief that stole it from school.
if anyone can help and needs me to upload video/photos or other info please ask and ill update as soon as possible.
Thank you for reading and helping if you can.

With the tablet off:
1. Press and hold the home button
2. Press and hold volume up
3. and then press and release the power button. Once the tablet powers up, release the other buttons.
That should bring up a menu where you navigate with volume up and down. Navigate down to Wipe Data/factory reset. Press the power button to start the reset process.
If the tablet starts up in download mode, you pressed volume down instead of up. It's easy to confuse the two on the Tab 4. Just repeat the process until you get the selection of doing a wipe data/factory reset.

the tablet has MDM(mobile device management) still enabled on it and it’s blocked from being hard reset will this work still?

no. there is nothing you can do.
https://forum.xda-developers.com/t/...nt-get-to-download-odin.3775903/post-76394244
except for EDL mode might be possible to flash aboot (if firehose programmer exist)
https://github.com/bkerler/edl