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how can we get this on our free and clear 3000 plans?!?
my rep told me they could add it but of course he was wrong. now im sitting here with 450$ pda.
i tried over the phone and online. both said no. sooo my rep is going to put in a request with demo team but that will take a week or two.
anyways ides?
Sadly you can't. If anything you could possibly go into something like an everything data plus plan or something along that line, but since the phone is plan specific it will require that you do switch. The old free and clear plans are pointless on this phone or with any new smart phone for that matter.
Av, from what I understand, nobody will be allowed to add it to their plans until late July, and if you try to circumvent it and slip it through? Instant termination or either job or privileges. They're actively searching employee and indirect accounts for these.
Which one exactly is it, the $20 one?
My rep got it on for me, but I have the $0 plan.
As far as the phone goes, you should be good as long
as it wasn't an employee purchase or the Sprint account
under your name (social).
yeh its the 20$ one.
well anyways if an employee gets it on theres post it up.
the demo team will be in (my) store monday. hoping to god they will hook me up
Avalaunchmods said:
how can we get this on our free and clear 3000 plans?!?
my rep told me they could add it but of course he was wrong. now im sitting here with 450$ pda.
i tried over the phone and online. both said no. sooo my rep is going to put in a request with demo team but that will take a week or two.
anyways ides?[/QUOTE
I'm a Sprint Rep for Best Buy and I have been led to believe that 3rd party or Concession plans will be allowed to swap esn's to the Evo as long as they purchase the device outright. If you activate it on a consumer plan and then ask your Rep to submit a request to have it converted to an employee plan, it will get denied.
If you paid full retail price for your Evo, please politely as your Rep to try again and explain exactly how you acquired the Evo. I can't make any garuntees that it will be swapped, but it's worth a shot.
Worst case scenario, you wait until Sprint gives the green light on Evo's for employees sometime in July. Either way, I can assure you that this device is worth the wait.
Click to expand...
Click to collapse
To my knowledge, and from the memos we've received at Radioshack, NO ONE is allowed an Evo on an employee plan, regardless of method. That means RS, BB, even Sprint employees themselves are not allowed the phone. I assume the same reason why they never let employees have a phone involving a major launch: the more employees that buy, the fewer consumers can buy.
I'm sure it'll make a great alarm clock until Sprint releases the block on the device in July.
I'm currently using the Evo on a Advantage Club plan, but I have to pay the 10$ add on. So all in all its 30$ a month.
Well I'm on the $20 3000 free n clear plan. I called in on Friday night to try and activate my evo on my account, it was 5 minutes till 12:00am central time and the customer care rep that was helping me couldn't get my evo active. He then requested assistance from his manager do add the $10 premium data soc code on my account. I am now tremendously happy with my evo, it is an amazing device!
FYI just as a regular customer the premium data does have an additional cost of $10 but it is well worth it. As for the hotspot app works fine for now with out the $29.99 soc code add on. I went on my account online to see if I could view what the premium data soc code was but no luck, it comes up as premium data. Hope this helps someone else.
ajquadros said:
I'm currently using the Evo on a Advantage Club plan, but I have to pay the 10$ add on. So all in all its 30$ a month.
Click to expand...
Click to collapse
Whoever the employee is that's attached to your plan? Expect them to get fired VERY soon. They're actively scanning all employee and Advantage plans for EVO ESNs.
hello guys, i'm also part of the free and clear 3000 plan and had a couple questions. My first question is does the $20 plan include roaming? I have been paying the $5 fee for the past 2 years and was curious if i actually need to pay it? Or is it already included and I'm just paying extra.
My second question is has anyone figured out an easier method of getting our accounts switched over to the newest plan for the HTC EVO 4G. Any way we can do an ESN Swap on the Sprint website?
I do not work at radioShack anymore and was wondering if anyone has asked for authentication to make sure they still work there.
Is it as easy as calling up and talking to the right person? They wouldnt transfer me to another line that would start questioning me about whether i still work there or not, would they?
hasseye said:
hello guys, i'm also part of the free and clear 3000 plan and had a couple questions. My first question is does the $20 plan include roaming? I have been paying the $5 fee for the past 2 years and was curious if i actually need to pay it? Or is it already included and I'm just paying extra.
My second question is has anyone figured out an easier method of getting our accounts switched over to the newest plan for the HTC EVO 4G. Any way we can do an ESN Swap on the Sprint website?
I do not work at radioShack anymore and was wondering if anyone has asked for authentication to make sure they still work there.
Is it as easy as calling up and talking to the right person? They wouldnt transfer me to another line that would start questioning me about whether i still work there or not, would they?
Click to expand...
Click to collapse
You have to go through the channel that setup your account as you were a radioshack employee. I'm a Sprint employee and I have my Evo unl on the $0 plan...
Apparently several retailers are selling the Vibrant for $99 with upgrade. TMobile has been persuaded by several users on their official forums (including myself) to credit the difference ($100) to their bills.
Post on the T-Mob forums:
http://forums.t-mobile.com/t5/Samsu...o-Walmart-Firefly-Radio-Shack-etc/td-p/421988
hmmm I'll have to try this tomorrow. maybe I'll get lucky.
sent from my samsung vibrant
bahnburner said:
Apparently several retailers are selling the Vibrant for $99 with upgrade. TMobile has been persuaded by several users on their official forums (including myself) to credit the difference ($100) to their bills.
Post on the T-Mob forums:
http://forums.t-mobile.com/t5/Samsu...o-Walmart-Firefly-Radio-Shack-etc/td-p/421988
Click to expand...
Click to collapse
Not to put a damper on things, but I work for TMO care in an un-named higher position. Feel free to call, but don't expect that to be the case. There isn't an official "offer" like that going on and if it has happened, it has been a judgment call by the rep and/or sup. But speaking from experience, this kind of thing is rare.
Just want to avoid banging heads against a brick wall.
israel941 said:
Not to put a damper on things, but I work for TMO care in an un-named higher position. Feel free to call, but don't expect that to be the case. There isn't an official "offer" like that going on and if it has happened, it has been a judgment call by the rep and/or sup. But speaking from experience, this kind of thing is rare.
Just want to avoid banging heads against a brick wall.
Click to expand...
Click to collapse
Thanks for clearing things up. I know it's the CSR's call, but it has worked for several people on the T-Mo forums, but obviously, it's hit or miss. Anyway, it's worth a try regardless.
what other deals/benefits can we get from the t-mob?
If you've been with T-Mobile for a long time you would have a much easier time getting preferred features.
good chunk of change for u vibrant users!
Been with tmo for like 7 years and they wouldnt sell me for $165
I did this on the relese day... Worked. I did have to call in twice and as I was nearly out of contract they knew I could walk.
When I called on July 13th to get an official confirmation on the release of the Vibrant, I also wanted to disable a 3rd line I had that is no longer in use. the CSR transferred me to another dept (which I later learned to be the Loyalty dept). I told them to disconnect my 3rd line and the reason was that it was no longer in use by my cousin who changed carriers.
The Loyalty Rep was trying to convince me to leave the line open. And seeing that I was interested in the Vibrant, he would be able to give it to me for 99 because that line was out of contract. Since my main line was out of contract, I asked him about that and he said that under my account, any of my 3 lines was eligible for a loyalty discount, but it is only available over the phone.
I called on the 15th and they had to verify what was entered in the notes for the loyalty discount.
I got mine for 99. I cited that I can get it from Amazon, Android And Me, etc. for that price.
I was lucky enough for T-mobile to give me the vibrant for $200 even though I just got a new plan with them around 3 months ago. So I don't think I'll be pushing my luck.
Yeah, I got the vibrant for $200, the new contract price even though I was on my previous contact for only 12 months.
Sent from my SGH-T959 using XDA App
Loyalty refused to credit me 100$ even though I was out of contract before my upgrade, and threatened to leave for Sprint. But they lowered my monthly bill by 20$.
offensive said:
Loyalty refused to credit me 100$ even though I was out of contract before my upgrade, and threatened to leave for Sprint. But they lowered my monthly bill by 20$.
Click to expand...
Click to collapse
That'll work. They just saved you $480 over the course of your contract. Not a bad deal, and a whole lot better than $100 credit.
I decided to give CS a call, mentioned I was an Amazon Prime customer and Amazon has it for $99. Ended up getting a $100 credit to my account! Thanks T-Mobile!
called cust serv and it was a no go bc I bought in store.. I tried tho...
A few weeks ago, I placed a call to T-mobile customer loyalty personnel, first line of defend declined to match Costco $100 price. I escalated the issue and politely requested to speak to the supervisor, a few minutes later I got T-mobile to agree on $149 with free 2 days shipping & no activation fee.
I have 8 lines with T-mobile and have been a loyal customer for over 5 yrs. T-mobile CS was fantastic and cordial during the "negotiation".
junkdruggler said:
called cust serv and it was a no go bc I bought in store.. I tried tho...
Click to expand...
Click to collapse
Try again... I bought it in-store too.
All this puts you on a 2-year contract right? Even More Plus won't get any of these deals?
I realize that you are not getting a subsidized tablet here (if you pay full retail) but I was wondering if the month to month will still ding your credit and will they require a "deposit" to complete the activation process.
This is my only worry and I have yet to see anyone ask that so if anyone is familiar please let me know.
[edit] Well after calling around 5 Verizon Wireless stores I have come to the consensus that if you have bad credit and no existing phone line through Verizon that you will more then likely have to pay some sort of deposit for the month to month activation. They quoted me prices of $120-$400 for deposit if you have bad credit.
I was under the impression that the month to month plans didn't require any sort of credit check. I'm not willing to give that kind of information for something that I intend to immediately cancel within minutes. This is going to be interesting to see what happens.
Sent from my EVO using XDA App
From the information I was able to get they will ding your credit even just for month to month just to make the Verizon account, one representative even told me that you will get billed for the month and activation fee and will not be able to pre pay. That really sucks for some of us. I still plan on getting one but this brings up more expense on a already expensive purchase.
You may want to call were you plan on purchasing it and asking.
i will let you know what happens as i have bad credit also. i ordered through wirefly and they have to authorize a credit check through verizon. That will probably start today or tomorrow. If i pass then im sure you will too.
What if you plan to pay for the Xoom and all data fees through Debit? They can't possibly NEED your credit, I don't even own a credit card!
Arcadia310 said:
What if you plan to pay for the Xoom and all data fees through Debit? They can't possibly NEED your credit, I don't even own a credit card!
Click to expand...
Click to collapse
They still do. It's crap but they do. I suppose because they are risking you using minutes/data before any bill comes to you since they are a post-paid service. That is the problem, even with month-to-month data plans its post-paid. That way, instead of cutting you off like they should if you go over your data allotment, they can start racking up the charges.
I am on hold right now with Verizon, I am going to see if I can get the credit check done ahead of time like I did when I bought the HTC EVO. The guy just said there is no credit check on unsubsidized, but after I asked if you he was sure for the third time he had a revelation, said "oh ****, hold on". I am now holding on to see.
And so you know, even without credit card you still have a credit score .
EDIT: Yes there is a credit check if you buy unsubsidized. He said they have some "new conditions" or something new and that I would be "pleasantly surprised". Unfortunately, unlike Sprint, they have no pre-qualification. I am now calling Best Buy and hoping they will do it for me. I refuse to show up to pick up a 800$ tablet only to be told I have to pay between 100$ and 400$ for 1 month of a data plan I DON'T WANT.
I have been fine up to this point, but I am now getting ready to throttle someone.
setite said:
They still do. It's crap but they do. I suppose because they are risking you using minutes/data before any bill comes to you since they are a post-paid service. That is the problem, even with month-to-month data plans its post-paid. That way, instead of cutting you off like they should if you go over your data allotment, they can start racking up the charges.
I am on hold right now with Verizon, I am going to see if I can get the credit check done ahead of time like I did when I bought the HTC EVO. The guy just said there is no credit check on unsubsidized, but after I asked if you he was sure for the third time he had a revelation, said "oh ****, hold on". I am now holding on to see.
And so you know, even without credit card you still have a credit score .
Click to expand...
Click to collapse
Hopefully you don't need a 750 score to buy an overpriced device with a $20 one month plan.
Well if it's of any relief there is a Wirefly Video of this up showing the activation process and the ability to skip it entirely to use WiFi only!!!! It's at the end of the video.
http://www.youtube.com/watch?v=ieK1tWYZWGI
I still think they are going to require activation, I hope that this allows for some wiggle room though.
keitht said:
Hopefully you don't need a 750 score to buy an overpriced device with a $20 one month plan.
Click to expand...
Click to collapse
It's all bull anyway. With sprint.. for the evo.. I had to do like 5 credit checks, it was weird it kept not saving. Each credit check said congratulations.. 150$ security deposit. For no apparent reason, the last time when I actually was calling to activate I was approved with NO security deposit. I wanted to say huh.. but I just kept quite and sure enough, my bill didn't have a security deposit on it . If they want a security deposit, I will demand a discount equal to the security deposit + a subsidy .
Having to pay a security deposit on 20$ worth of data.. frakkin toasters.
setite said:
It's all bull anyway. With sprint.. for the evo.. I had to do like 5 credit checks, it was weird it kept not saving. Each credit check said congratulations.. 150$ security deposit. For no apparent reason, the last time when I actually was calling to activate I was approved with NO security deposit. I wanted to say huh.. but I just kept quite and sure enough, my bill didn't have a security deposit on it . If they want a security deposit, I will demand a discount equal to the security deposit + a subsidy .
Having to pay a security deposit on 20$ worth of data.. frakkin toasters.
Click to expand...
Click to collapse
Depends on how many times you tried in a short amount of time.
Retailers are by law only allowed to send one credit check hit in a certain duration.
Systems I have worked on just finally balks at repeated requests during said time frame and will let the user on through with a flag for a rep to check up on it later - beats a lawsuit for ruining someone's credit further.
My 2 cents worth anyhow..
I am irritated by this whole process. You can't even addit to your existing VZ account. They are unnecessarily running a credit check. In this day and age you have to limit how many times your records are accessed.
All that being said, when I worked for Verizon landline, the credit check was to make sure you were who you said you were and that you didn't owe them money.
I will be curios as to how you make out. Has there been any feedback from people who have bought other tabs?
For those worried about a credit check and you have bad credit, I just passed mine so I dont think you guys have anything to worry about.
Just stopped into a Best buy and a manager told me that the $799 xoom would not require a credit check. I guess YMMV
I just failed the credit check, 400 deposit at costco :-(
Sent from my HTC Vision using Tapatalk
unknown_owner said:
Just stopped into a Best buy and a manager told me that the $799 xoom would not require a credit check. I guess YMMV
Click to expand...
Click to collapse
Call back and see if they got the memo from Verizon not forcing people to activate full price xooms.
djunio said:
I just failed the credit check, 400 deposit at costco :-(
Sent from my HTC Vision using Tapatalk
Click to expand...
Click to collapse
Wow. Your credit must be rock rock bottom to require the maximum deposit. What did you do!
djunio said:
I just failed the credit check, 400 deposit at costco :-(
Sent from my HTC Vision using Tapatalk
Click to expand...
Click to collapse
oh **** man sorry to hear that.
Its low as hell, its a 525 lol. I went to bb and got it
Sent from my HTC Vision using Tapatalk
djunio said:
Its low as hell, its a 525 lol. I went to bb and got it
Sent from my HTC Vision using Tapatalk
Click to expand...
Click to collapse
oh good, a happy ending after all lol
I purchased from best buy without activating the device this morning. $799.99+tax out the door.
I've been a loyal Tmobile customer for over 10 years, even before they became Tmobile. However, after the terrible customer service experience I've been having with them the past few days over trying to purchasing a GS2 I have decided to brake my contact and move to a different carrier.
They have been giving me the run around and wrong information. I've had enough of their bs!
This is what they have been telling me each time I have called to purchase one. Keep in mind I haven't purchased a Tmobile phone in over 5 years.
(paraphrasing here)
Call #1 They said yes I "qualify for a full upgrade discount" and they have the white GS2 "in stock".
Call #2 , 4 days later, It's my paydays and ready to purchase..."no sorry we don't have any in stock". I said ok nevermind. I'm now thinking I 'll just buy an iphone 4 from craigslist and jailbrake/unlock it. She then puts me on hold. Different rep answers and says "yes we do have some in stock". I order one and again specifically (because I thought they were just trying to keep me happy) say "I want a white samsung galaxy s2". The guys says "no problem, I have that noted."
Call #3, 4 days later they ship me a black GS2. I called and told them the mistake. The rep said I was given the wrong information and that the white GS2 is on "back order". She was very apologetic and said they would ship out a white one asap. I said fine, i'll ship it back and wait out for the white one since I have already been charged $340 for the white one.
Call #4, 5 days later I called to confirm if they received the phone back. They said yes and when I asked when the white would be shipped she said I "don't qualify for a discounted white gs2" and that I could only purchase the black one for the $340 I was charged. I of course was furious because I had been told that I do since I haven't even purchased a phone from them in years. On top of that I haven't found a different price for a white GS2 either from Tmobile.
That was it for me. I asked for a refund and as soon as I get credited back I'm cancelling my service with Tmobile.
I'm moving on to AT&T and getting that sexy Samsung Note!
Awesome story
Sent from my SGH-T989 using XDA
Really sucks you went through that man.. I feel your pain..
Just really hope you don't go with an Iphone.. Don't get me wrong, its a decent phone, but a decent phone for a 3-4 year old platform..
There is absolutely no competition anymore, the tiny screens, the none existent 4g, the lack of freedom, the list just goes on.
Good luck with whatever you choose.. If you're really leaving I saw go to Verizon and get the Nexus!
fastfed said:
Really sucks you went through that man.. I feel your pain..
Just really hope you don't go with an Iphone.. Don't get me wrong, its a decent phone, but a decent phone for a 3-4 year old platform..
There is absolutely no competition anymore, the tiny screens, the none existent 4g, the lack of freedom, the list just goes on.
Good luck with whatever you choose.. If you're really leaving I saw go to Verizon and get the Nexus!
Click to expand...
Click to collapse
I've been an avid fan of the jailbraking community. It's nice what you can do with a jailbroken iphone. However, since I'm with Tmobile I don't ever get a chance to browse 3g/4g speeds. That's probably the main reason why I'm moving away from the iphone and into android/rooting community.
I was leaning on getting the GS2 but today I went to the AT&T store and was blown away by the Samsung Note. I'm getting one Wednesday.
yup. my wife ordered me one as a surprise/gift and they sent an amaze. two months later i finally got my sgs2, $400 on a 2 year contract... if my wife wasn't making me stay with tmob, i would pay the etf and get a galaxy nexus tomorrow.
Damn y are you guys paying so much with a contact? I was only 14 months into my contract when I called the loyalty department, told em att made me an offer I couldn't refuse which included paying my termination fees and asked what they were willing to do to keep me. I ended up with bogo free gs2's for $249+ tax waived the upgrade fees, shipping cost (express shipped), and activation costs.
Sent from my SGH-T989 using XDA
It looks like everyone is facing hardships with Tmobile. I was yelled at by a manager at a retail location and am in the process of writing a letter to corporate, I'll let you guys know how that goes.
Sent from my SGH-T989 using xda premium
there customer service may not be perfect but when calling in if the reg cs agent says thru can't do anything or basically tells you no...tell em you want to speak with loyalty department. I have yet to get off the phone without getting my way. Also when speaking with em don't ask for something, you tell em this is what is going to happen, they say O we can't do that simply ask, well fine what's my termination costs? That will get ball rolling.
Sent from my SGH-T989 using XDA
If you qualified for an upgrade you could get the phone through Amazon or Best Buy. Guess is too late for that.
Sent from my SGH-T989
loyalty/retention department is your best friend
when you call 611 or whatever to call tmobile and the automated system says "what can i help you with today.. you can say etc etc"
SAY: CANCEL or RETENTION
they will transfer you to that department right away. I always talk to the reps there, because they're basically the reps who has been with the company longer and has more power over everything. They are basically supervisors (not really but could be?) to the regular reps, that means their own supervisors even have more power lol.
But anyways, any problems you guys have.. talk to these guys first because they have more access to "the system" than the regular reps, such as discounts and ****.
like bobby said he got a bogo free for $249 free everything.. this is their regular deal.. in fact it's not a deal at all. usually when you're almost 1.5 years into your contract, you're allowed early upgrade.
why is it not a deal? because... the standard upgrade price ranges from free-250 (depends if there are any promotions) so they could've just beautify and you're actually paying the regular upgrade price of $125 per phone (look into it, a lot of people either get the phone free or around $125 when upgrading). Or the phone is $249 and they credit you the $250 "credit" you get when you sign a extension to your contract and that goes into buying your phone.
Anyways! retention! thats who you have to call, I usually jump in and ask the rep whats the best they can do for me. If they say anything lower than $250 credit. that's BS. I have seen people get free phone + $250 credit. you can tell the rep that's what another rep has offered just "30 mins ago" they will try to match it, if not, hang up and call again, talk to another rep.
You know what I ended up getting $250 credit + $10 off every month of my contract. IT is usually one or the other because $10x24 = $240. And yes I have access to $10 2gb plans and $20 5 gb plans as well.
sorry for the ramble but hope this helps people save money on dealing with tmobile reps
iwasblown said:
It looks like everyone is facing hardships with Tmobile. I was yelled at by a manager at a retail location and am in the process of writing a letter to corporate, I'll let you guys know how that goes.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
I'm sorry but, lmao
Sent from my SGH-T989 using xda premium
13 months into my contract I called and upgraded 2 lines, both got SGS2 for $279 with a $50 mail in rebate. Of course when you deal with t-mobile it's a flip of a coin on getting someone who actually wants to help you. I have hung up and called back several times until I get someone who is helpful and speaks English that i can understand.
As an employee I'm hella disappointed so many people are abusing the retention department in this fashion. And to the op, why didn't u just upgrade in store??? 340 is way more than it is in store so u didn't get a deal...
Sent from my Samsung Galaxy S II... On Juggernaut 5.0
This is way i just do pre-paid and buy all of my phones ....
Sent from my SGH-T989 using xda premium
funeralthirst said:
yup. my wife ordered me one as a surprise/gift and they sent an amaze. two months later i finally got my sgs2, $400 on a 2 year contract... if my wife wasn't making me stay with tmob, i would pay the etf and get a galaxy nexus tomorrow.
Click to expand...
Click to collapse
oh, and all of this was through the loyalty dept and i had been off contract for 4+ years.
TheD_R_E said:
As an employee I'm hella disappointed so many people are abusing the retention department in this fashion.
Click to expand...
Click to collapse
Ive been with tmobile before it was ever tmobile and my bill is $325+ tax every month which I don't call abusing anything.
Enough said, Bye.
XPerties said:
Ive been with tmobile before it was ever tmobile and my bill is $325+ tax every month which I don't call abusing anything.
Enough said, Bye.
Click to expand...
Click to collapse
Proof now.
Sent from my SGH-T989 using xda premium
TheD_R_E said:
As an employee I'm hella disappointed so many people are abusing the retention department in this fashion. And to the op, why didn't u just upgrade in store??? 340 is way more than it is in store so u didn't get a deal...
Sent from my Samsung Galaxy S II... On Juggernaut 5.0
Click to expand...
Click to collapse
They will bend you over any chance they get, so for anyone to stick it to them for a change its well deserved.
Sent from my SGH-T989 using XDA
My two cents......... I've also been with t mobile for over 12 years. Went thru the same thing as the op, with one exception i was just trying to get a sgs2. Didn't care what color it was. i was told i had to order one and that it wouldn't come till April (this was at the beginning of march) at a price of 340 dollars .
long story short, got mad, cancelled my order with t mobile and told them i was talking my business elsewhere. they told me no one in my market had this phone, and going thru them would be the fastest way to put this phone in my hands----WRONG. an hour later and only 160 dollars spent i had the phone. TARGET had 10 in stock at half the price.
bobby3306 said:
They will bend you over any chance they get, so for anyone to stick it to them for a change its well deserved.
Sent from my SGH-T989 using XDA
Click to expand...
Click to collapse
In addition, the reason why i think op didmt buy the phone in the store is because he wanted the white one
Sent from my SGH-T989 using Tapatalk
Just called in to request a port. I must've gotten the best csr on the planet. She was very polite and nice. Took care of my port request quickly. I then questioned about my huge ass first bill. She proceeded to credit me $70 activation fee plus fixed a couple other erroneous charges. Bill dropped from $181 down to $101. I'm very pleased and impressed with Tmobile so far. Came from vzw, those jerks were rude and disrespectful.
Sent from my SGH-T999 using Tapatalk 2
jdpdata said:
Just called in to request a port. I must've gotten the best csr on the planet. She was very polite and nice. Took care of my port request quickly. I then questioned about my huge ass first bill. She proceeded to credit me $70 activation fee plus fixed a couple other erroneous charges. Bill dropped from $181 down to $101. I'm very pleased and impressed with Tmobile so far. Came from vzw, those jerks were rude and disrespectful.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
What did you say about the bill?
Try calling them to see if they will give you the unlock code for your phone.
I know a family member got 3 T-Mobile phones and they gave him emails of all three phones with unlock code and instructions when contacting customer service.
How the hell did you do that? Lol
Sent from my cm_tenderloin using Tapatalk 2
T-Mobile is is usually pretty good with that stuff. Most of the time the cs is tops.
I had a simalar experience. Had to fight verizon for them to cancel my line. Tmobile has been great!
Sent from my SGH-T999 using Tapatalk 2
jdpdata said:
Just called in to request a port. I must've gotten the best csr on the planet. She was very polite and nice. Took care of my port request quickly. I then questioned about my huge ass first bill. She proceeded to credit me $70 activation fee plus fixed a couple other erroneous charges. Bill dropped from $181 down to $101. I'm very pleased and impressed with Tmobile so far. Came from vzw, those jerks were rude and disrespectful.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
Thats noting. I got ATT to drop my bill from $209 to $114. Threaten them to cancel and they will cave in
Ill have 3 lines at 35 each for activation. Verizon only charges 35 on primary maybe I'll use that as an argument
Sent from my MB855 using xda premium
Sango2 said:
Try calling them to see if they will give you the unlock code for your phone.
I know a family member got 3 T-Mobile phones and they gave him emails of all three phones with unlock code and instructions when contacting customer service.
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You have to have the phone on the account for so many days or prove that you paid outright for it. Then they can go through once you meet all the requirements.
Yes, T-Mo Customer Service is outstanding. You don't need to threaten to leave them for them to take action. Sure there are probably a few bad ones scattered around here and there but you can't blame them for that. After all, we're only human.
My friend called twice yesterday to see if he can extend his contract now 4 months early so that he can buy an S3 and both people said no. I found that quite lame, has anyone been able to extend their contracts early?
jdpdata said:
Just called in to request a port. I must've gotten the best csr on the planet. She was very polite and nice. Took care of my port request quickly. I then questioned about my huge ass first bill. She proceeded to credit me $70 activation fee plus fixed a couple other erroneous charges. Bill dropped from $181 down to $101. I'm very pleased and impressed with Tmobile so far. Came from vzw, those jerks were rude and disrespectful.
Sent from my SGH-T999 using Tapatalk 2
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I think it really comes down to the area, and who you get a hold of. Its the exact opposite over here. My buddy is always fighting with Tmobile, and Verizon jumps at every chance to help me.
Sent from my DROIDX
Sniper_5 said:
I think it really comes down to the area, and who you get a hold of. Its the exact opposite over here. My buddy is always fighting with Tmobile, and Verizon jumps at every chance to help me.
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It also depends on how you reach out. My experience with AT&T has been that customer service is beyond terrible if you call in, but the employees at the corporate retail stores are extremely knowledgeable and helpful.
djsaad1 said:
My friend called twice yesterday to see if he can extend his contract now 4 months early so that he can buy an S3 and both people said no. I found that quite lame, has anyone been able to extend their contracts early?
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Yes but I was only a few weeks early. 4 months is a long time for a full upgrade so you really can't blame them for that. They will give him an early upgrade but that's about it for now.
Voltage Spike said:
It also depends on how you reach out. My experience with AT&T has been that customer service is beyond terrible if you call in, but the employees at the corporate retail stores are extremely knowledgeable and helpful.
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I wish the VZW was like that here. All the local stores treat me like I'm wasting their time unless I'm buying something. If I have an issue I just call in now. It really pissed them off when I had the guy on the phone FWD my early upgrade to the store so I could pick it up same day( after the store denied my early upgrade and said it wasn't possible). The guy at the counter threw the phone on the counter and walked away.
Sent from my DROIDX
My personal dealings with Tmobile CSR have been stellar. They work with you like a human instead of a number.
One time I was trying to save dollars on my phone bill so I was looking around their website. I ended up disabling my family plan's text messages. Got a bill a month later for 600+, I freaked out.. and called. The lady explained how it was binding to the contract when making online changes. Long story short she understood, reset my plan like nothing happened and asked me to watch my clicks
Then I moved to an area with less than strong 4G. Reception and data was spotty anywhere in my new home. I was really considering moving to a different company. I called and they sent me a free signal repeater. I've had better service ever since.
Where their service may be rocky they treat us well. In a society where it's all about product we forget that service is part of the product.
Sent from my SGH-T999
Verizon is terrible at CS until you get to the higher ups. I had a EnV Touch before my current X2 andvi went through 8 phones and they refused to offer me something else when 7 of them were software problem's. My X2 is another hyped up ****ty phone unless you run a rom. A mass Exodus happened on this phone starting with release of GNex. Most everyone filed a BBB complaint and after getting good customer support they let me upgrade early in April almost 11 months after phones release. I know now to go to the nice people at their HQ rather then at the store. Complete idiots work their at mine.
My full upgrade isnt due until September, but they just said on the phone, I can get the S3 for 279 with rebate but the phone is back ordered!
Abbens said:
My full upgrade isnt due until September, but they just said on the phone, I can get the S3 for 279 with rebate but the phone is back ordered!
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Does the rebate mean u pay $330 up front and get $50 back in mail or is it 279 and then u get 50 back meaning u only pay 230? In in the same situation my full upgrade isn't till first week of Sept
Sent from my HTC Vision using xda app-developers app
otariq said:
Does the rebate mean u pay $330 up front and get $50 back in mail or is it 279 and then u get 50 back meaning u only pay 230? In in the same situation my full upgrade isn't till first week of Sept
Sent from my HTC Vision using xda app-developers app
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No she told me on the phone that I would have to order it now for $279 then get the $50 back. I said no because there was no ETA on when they would get a new shipmint in