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I bought my Orange M3100 about 60 days ago and it has been working well until today. Last night I plugged it in to get charged and this morning I noticed that my alarm didn't go off. When I looked at the phone I saw that the charge light on the phone was red; I had never seen it red befor. When I tried to turn on the phone....Nothing, I tried to do a soft reset, hard reset, remove the battery and the sim card put them all back in....still nothing.
I tried hooking it up to the computer, car charger, wall charger and still nothing. The only time i get anything is when i plug it into power and even then the only thing i get is a red LED light at the top of the phone.
Does anybody have any ideas as to how to fix it??
I really appreciate any help as I paid $575 for this phone 2 months ago.
Thanks,
David
bigtal said:
I bought my Orange M3100 about 60 days ago and it has been working well until today. Last night I plugged it in to get charged and this morning I noticed that my alarm didn't go off. When I looked at the phone I saw that the charge light on the phone was red; I had never seen it red befor. When I tried to turn on the phone....Nothing, I tried to do a soft reset, hard reset, remove the battery and the sim card put them all back in....still nothing.
I tried hooking it up to the computer, car charger, wall charger and still nothing. The only time i get anything is when i plug it into power and even then the only thing i get is a red LED light at the top of the phone.
Does anybody have any ideas as to how to fix it??
I really appreciate any help as I paid $575 for this phone 2 months ago.
Thanks,
David
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Click to collapse
There have been other instances of this problem. I had it once and it eventually came back after lots of fiddling. The last thing I did was to leave the battery out for half an hour - whether it was this that corrected fault I don't know. The issue ssems to be around the battery or circuit that monitors battery. I've not heard a definitive solution other that time!!
Edit: Also not unique to Hermes - seen this on several other phones PDA or otherwise.
Mike
Thanks for responding. I will try that now and let you know if it worked.
**Keeping my fingures crossed**
This happened to a wizard. really frustrating. I just had to exchange. But my m3100 ha sissues charging. sometimes when I plug it in it will behave like it is not plugged in. I fiddle with the plug and wiggle it and nothihng. let it sit and then on comes the charge light...but then some times it goes out. really wonky and scary cause I too paide 650 for my hermes and can't ecahnge it with my provider
Well I waited only 30 min and that didn't work...I will try 2 hours and hope it fixes the problem....
bigtal said:
Well I waited only 30 min and that didn't work...I will try 2 hours and hope it fixes the problem....
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Darn!!
Curiously had this exact issue with a cheap office mobile a few weeks ago. Nothing would work. As it was chaep I took it apart- nothing loose or such like, put it back together and worked straight off. Not that I'm suggesting you try that!
I still think it will come good but what a frustrating wait. One post I saw was from someone whose TyTN never charged from the day he got it. How's your warranty/guarantee situation?
Mike
Well I am in the US and I bought it from a guy in the UK. I have sent him an email but didn't get a response. I am not sure if Orange in the UK will honor the warranty. As I said it is only 60 days old.
It is very weird. I think I will go to my local Cingular store and try a new battery, maybe that will help. I would rather it be a battery issue than something with the phone itself.
bigtal said:
Well I am in the US and I bought it from a guy in the UK. I have sent him an email but didn't get a response. I am not sure if Orange in the UK will honor the warranty. As I said it is only 60 days old.
It is very weird. I think I will go to my local Cingular store and try a new battery, maybe that will help. I would rather it be a battery issue than something with the phone itself.
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Click to collapse
Sounds like a good idea. (guy in the UK - not a scotsman I hope!!)
Check this link. I know he's talking about car charger but the bit about having charger plugged in whilst soft re-setting might be interesting. Second last post page one:
http://forum.xda-developers.com/showthread.php?t=277742&highlight=reset
EDIT Just tried having mine plugged into charger and removed battery. Light instantly goes red. Suggests your problem most likely battery and not device. Might be worth trying also taking battery in and out whilst connected to charger.
Mike
Mike - Thank you for your help in this issue and the suggestions....looks like we are getting closer to a solution.
I don't have my wall charger here at work but i connected it to the PC USB cable while the battery was OUT, then I poped the battery in and the red light changed to Amber to indicate it is charging. The phone powered up after a soft reset. The battery shows 0% charge even though it was plugged in all of last night. It now seems to be charging, I will wait to see if the battery holds the charge or not.
Now I don't know if the problem is with the battery, charger, or phone
I guess I will be able to narrow it down in a few hours and see if the battery holds a charge.
bigtal said:
Mike - Thank you for your help in this issue and the suggestions....looks like we are getting closer to a solution.
I don't have my wall charger here at work but i connected it to the PC USB cable while the battery was OUT, then I poped the battery in and the red light changed to Amber to indicate it is charging. The phone powered up after a soft reset. The battery shows 0% charge even though it was plugged in all of last night. It now seems to be charging, I will wait to see if the battery holds the charge or not.
Now I don't know if the problem is with the battery, charger, or phone
I guess I will be able to narrow it down in a few hours and see if the battery holds a charge.
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Click to collapse
Brilliant!!!
Sounds good. so the secret here maybe, taking battery out and in whilst connected to charger or usb?
I'm confident it will hold charge and things will be fine as mine is.
Like I said earlier it takes time and in the end it works fine again, BUT what precisely caused it to work again so we can help others? Because like me you've tried quite a few things.
Mike
I just hope that this will not be a regular issue.
What finally worked was:
1) Remove battery
2) Connect phone to charger or USB (USB in my case)
3) Insert the battery while phone is connected to charger
4) Red light should turn Amber
5) Soft Reset
In the 20 minutes or so that it has been charging the battery went from 0% to 10%
bigtal said:
I just hope that this will not be a regular issue.
What finally worked was:
1) Remove battery
2) Connect phone to charger or USB (USB in my case)
3) Insert the battery while phone is connected to charger
4) Red light should turn Amber
5) Soft Reset
In the 20 minutes or so that it has been charging the battery went from 0% to 10%
Click to expand...
Click to collapse
That sounds positive. Well if my experience is anything to go by I've only had it once in 4-5 months.
With your permission I think this may be worth a spot on the Wiki. I'd be happy to use your points above and also Cieplowski's points which appear similar but have a couple of other observations, and put these up as potential answers to this not uncommon issue.
I would not do this until over the weekend just to see how you get on, though I have every confidence.
Mike
I think putting it on the wiki would be an excellent idea.
Right now it is at 70% charge so things are looking good....
I will post back on Monday and let you know how the weekend went
Thanks again,
Dave
hey, i got the leo just over two weeks ago, and swapped my orange sim for my o2 sim (my phone is unlocked) yesterday night. This morning the phone did not charge at all and i still cannot get it to charge, i have tried via the wall plug and plugging into my PC. At the top of the phone there is a green LED flash and then an orange one.
Any ideas as to why it wont charge, im still under guarentee so if its any problems with the battery etc. i am sure i can get it replaced, Thanks in advance.
i've tried taking out the SIM then turned it on and off, that didn't work. I then tried the same but with the SanDisk card. Still no hope.
Hi, sorry to here about your troubles but it is nothing I haven't seen before. Hope this helps.
http://forum.xda-developers.com/showthread.php?t=610330
Try to release all the energy of the battery, then plug the usb cable to computer, us your PC to charge it.If it dosen't work, congrats then, you are in the same situation as me,
-order a new battery replacement see if it's sloved, if not, send it to HTC for repair.
btw, just curious, are you in Canada as well...?
hi i have the same problem solution is simple you just bend middle pin that connect battery bend it down a little and it should works
Thanks mmpl, I am gonna try that, I wish that may solve my battery drain problem as well.
nah im not Canadian, from the UK. The place i bought it from said i could send it to them and they can check it, if they can't fix it they'll send a new one to me
WOW! amazingly, i had no hope in it. But i did play around with the middle pin just a slight tap backwards and then *forced* the usb into my phone and computer, it switched on switched off i unplugged my phone is did a white screen flash, but it is now holding the solid orange LED of life! i can't understand what on earth was wrong, and it could still not charge but the LED seems to be correct!
Unfortunately i am now experiencing this with a replacement battery from China. It flashes green and orange when plugged in and won't charge. Original battery works normal. Well... back to seller.
Problem Fixed!
Thanks mmpl. The middle prong on the HD2 that connects the battery was pointing slightly up from horizontal (and it looks different than the two prongs and seems a little limp/loose); I pushed it down a little so it's just slightly down from horizontal; put the battery in and that fixed it! Thank you for posting the solution!!!
My symptoms were that the battery indicator icon in the title bar would switch to full bars when plugged in (did not show the plug icon in the title bar as it should have), but when I click on the battery indicator icon the sub screen (showing the battery) would show the actual state of the battery, e.g., 30% with one bar.
I've been also having freeze-up problems when dialing out, thereby requiring a re-boot (take the battery out or push the reset pin) once or twice every day (I'm on the phone a lot however), and maybe the daily removal/re-install of the battery weakened the prong.
Replacement battery from China...
ahdai said:
Unfortunately i am now experiencing this with a replacement battery from China. It flashes green and orange when plugged in and won't charge. Original battery works normal. Well... back to seller.
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Click to collapse
Hi, I also have purchased a cheap replacement battery from China as a backup for my Samsung i500. I cannot charge this battery in the phone! I get a pop window when I connect my charging cable that states; "battery is not connected"! The stock original Samsung OEM battery charges in the phone just fine.
I wonder what the problem is?
mmpl said:
hi i have the same problem solution is simple you just bend middle pin that connect battery bend it down a little and it should works
Click to expand...
Click to collapse
Thanks mmpl, I had not even considered the pin until I read your post.
I know this is the wrong thread for xperia ray, but I just wanted to say that this is something that could happen to absolutely every phone. The middle pin on my ray was stuck in, so far in that it would not connect properly to the battery. By getting a sewing needle in and tinkering it back out it now connects and charges properly.
Also, I hear that if you have flashed your phone you may need to re-calibrate it. If your phone is rooted, you can do this with the aptly named app called BatteryCalibration. Worth considering I think.
MY phone died the other night and wouldn't charge. It blinks red when plugged in and will blink numerous times when you press power. Sometime when its plugged in and i press power it will only blink red once.
Its rooted with 024. Im screwed eh?
Also im with Rogers in Canada
I vaguely remember having this sort of problem before.
What was happening was the cable wasn't working properly for some reason, and my phone wasn't drawing enough power to charge. Therefore it not working, and the red flashing light. It wasn't actually charging.
Is it plugged in to charge via AC or USB? It might not be drawing enough power if it is charging through USB.
If it is charging though AC, have you left it to charge overnight? If a Li-ion battery enters a state of deep discharge, it may take a while for it to charge enough for the phone to be able to power on. This shouldn't be the case though, the battery should have failsafes to prevent this from happening.
If neither of these things do anything, I'd try either swapping the wall adaptor and/or the usb cable or the phone battery itself, and if those things work, you're out of luck.
Hope that helps.
Have tried two wall chargers different outlet and my two pcs. left it overnight twice. Im screwed lol
tyler24_11 said:
Have tried two wall chargers different outlet and my two pcs. left it overnight twice. Im screwed lol
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Click to collapse
Tell Rogers that one of their Sales Reps burnt the phone while trying to show you how to charge it
Im going to take it back to walmart it is only 3 week old
I had the same issue with mine... it completely died out and would not start charging. Found it weird the phone couldn't be charged while being powered off (my old KRZR could do it)....
Anyway, I called up Rogers and told them the situation and they exchanged it with a new one. I don't let the phone go below 5% now in fear of it not being able to charge if it the battery is completely drained XD
was your phone rooted?
No... it was on the original firmware and all...
For some reason I forgot you rooted it when you replied. Rogers might not want to exchange it... Wal-Mart on the other hand will probably not even look at it and just exchange it.
Other option could be to buy a new battery?
it actually looks as if the usb port itself is chipped.
ok, i had the same problem with my old SE phones.
everytime i tried to charge it, it did not charge. other phones were charging thru same cable.
the problem in the OS.
what i did is upgraded thru SEUS.
try to plug it to PC thru USB cable without battery. then go thru procedure as u would go for upgrade and then put the battery back.
it might not work if your battery complitely dead, thought worth a try
Yea, cant connect to seus
your batter yshould be fine. it's just dead.
dont buy any battery just yet. i would replace the phone if i were u. without spending extra bucks.
this is the quickets solution i can think of.
however, for the future reference i will buy me extra battery just in case
good luck
Just had it turn on and it said less than 2% remaining connect to charger. It was connected. This happened before and it just shuts off.
yeah mine would open from time to time but instantly shut down also. Seems like it didn't have enough time to detect it was plugged in...
try returning it
This may sound weird but it worked for me. Try taking out the memory card and leave it out and plugging it in.
Yea. I tried every combination. Brought it to walmart qndvthey gave me a new one. 30 day replacment woo. Im nervous to root now
Sent from my X10a using XDA App
same problem... no solution ?
Hi, I'm new to the forum and I found this topic is describing the same problem I have. I bought an x10 mini pro (U20a) unlocked and it doesnt turn on with my service provider SIM, but if I try another service provider SIM card or without SIM card, it turns on normally. It's the same behavior, cause it wont charge either. Other users are reporting the same problem in SE support forums and it is related to X10, X10 mini and X10 mini pro. It seems to be related to software since a factory reset or a repair using PC Companion solves the problem partially, but for some users the problem starts again when their batteries dries out and want to charge their phones. In case anyone find a solution that really works, please post it here.
Sent from my Motorola Milestone using XDA App
I'm disappointed because I have the exact same problem, but I'm outside of AT&T's 30-day return period (and they're being typical idiots about the issue). They have no replacement batteries (of course) so I've had to request one directly from SonyEricsson, which will take 5 business days to deliver. (!) Hopefully, this will resolve the issue; however, before you returned your phone to Walmart, I noticed that you thought you had a problem with a chipped mini-USB port. Do you know if that was part of the problem?
Wondering if anyone else has had issues with the touchscreen sensitivity. Occasionally my screen freaks out: swype grabs all the wrong letters, drawing a jagged line instead of a smooth one; the unlock screen refuses to recognize my presses, or jumps all over the place. Other times it just won't respond. I've already started an exchange process, but I'm curious if anyone else is having this issue.
Oh, it happens whether rooted or not, custom rom or not. Right now I'm 100% stock for the exchange.
Also, my search of the forum found nothing.
Thanks.
Sent from my SPH-D700 using XDA App
I tested with the multi touch visualization tool, and sure enough, the screen registers touches that aren't there, and the test jumps all over the screen regardless vb off how still I hold.
Sent from my SPH-D700 using XDA App
The only thing that I could think of is that at some moment, your CPU is becoming very busy and not registering inputs correctly. However, I haven't noticed the symptoms you are describing. Sounds like the digitizer is not working properly.
I thought that might be the case. On your post, I restarted my phone when the symptoms started. No dice.
I called Sprint, and have a replacement on the way.
Sent from my SPH-D700 using XDA App
Good deal, hope your new one responds normally.
my touch recognition was going crazy when I plugged my phone to charge thru some cheap usb charger from ebay, it has the same specs (5v 1a) as my HTC charger which worked fine on Epic. So that was weird.
DiNoise said:
my touch recognition was going crazy when I plugged my phone to charge thru some cheap usb charger from ebay, it has the same specs (5v 1a) as my HTC charger which worked fine on Epic. So that was weird.
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I isolated the behavior while the phone is charging. It's really bad on the cheap charger, but still happens on the Samsung stock charger - with both phones.
I'm at a loss now. I can't use my phone while it's plugged in.
Yes, I have the same problem and it only happens when i have it charging. It becomes useless because it completely ignores all touches.
I also deduced my touchscreen issues to it solely happening when the phone is plugged in. It seems to be some sort of grounding issue; having two different grounds when the phone is plugged in. This is a big no-no.
Hello all,
I left my phone charging over night as usual. When i woke up i was surprised it had only 32%. I plugged the charger back in, but the phone wouldn't charge. I restarted the phone and when it booted up it had 60%
After some standby time it showed 50% .. really confusing. I pulled the battery out and when i plugged it back in and "before" turning it on. The green battery icon came on flashing with yellow triangle and red thermostat (see pic).
It won't boot up until i plugged in the charger. I left charge until 100% and tried to restart. I got the same icon again and had to plug the charger in.
Anyone know the meaning of this? Battery app showing temp as 36C after boot up. Now it shows 34C. I did attempt battery stat wipe too.
Please share with me your thoughts.
EDIT: I returned mine for a replacement. After that, my nephew admitted that he spilled something right over the usb.
I had a similar problem. When the icon comes up plugged in, yank the battery out and shove it back in.
If that doesn't work, when plugged in take the battery out, unplug the phone, put the battery back in, and then plug it in.
It worked for me!
steve228uk said:
I had a similar problem. When the icon comes up plugged in, yank the battery out and shove it back in.
If that doesn't work, when plugged in take the battery out, unplug the phone, put the battery back in, and then plug it in.
It worked for me!
Click to expand...
Click to collapse
HEY!! that worked for me. Thank you sooooo much
OK guys, it came back again. The issue is not resolved. Perhaps a battery failure?
I waited for my battery to completely run out. Then charged it all the way up. Then a simple battery pull out and in takes it down to around 80% ?!
Strange stuff here.
steve228uk said:
I had a similar problem. When the icon comes up plugged in, yank the battery out and shove it back in.
If that doesn't work, when plugged in take the battery out, unplug the phone, put the battery back in, and then plug it in.
It worked for me!
Click to expand...
Click to collapse
Sounds like a very delicate procedure xD
it seems i am the only one with this issue :/
Sounds like the battery just isn't being calibrated correctly.
Let it drain fully and then take it out and put it back in. Chances are it'll turn back on. Let it drain again until it shuts off and then charge fully while the phone is off.
Sent from my GT-I9100 using Tapatalk
late update ... got a replacement .. i tried everything ..
i've this problem..
does anyone resolved it?
i don't want return it to samsung...
Same problem here. The phone is "charging" even without the charger plugged in (!) When I turn off the phone a green battery icon with a yellow triangle and a red thermostat is flashing. Can't turn it on without a charger plugged in Tried everything. Anyone else suffering from this?
Babylonian said:
Same problem here. The phone is "charging" even without the charger plugged in (!) When I turn off the phone a green battery icon with a yellow triangle and a red thermostat is flashing. Can't turn it on without a charger plugged in Tried everything. Anyone else suffering from this?
Click to expand...
Click to collapse
Looks like similar problem, read this thread:
http://forum.xda-developers.com/showthread.php?t=1132588
Summary post: http://forum.xda-developers.com/showpost.php?p=15924419&postcount=13
Probably your USB got polluted or bended.
i also think it is a usb issue. i updated the original post. By the way before i returned it for a replacement i tried using a qtip and "contact cleaner" and sprayed some on the usb. After 30 mins i was able to charge normally before it was acting up again.
Bottom line: clean your usb.
Cheers a bunch for your replies! Gonna clean my usb again & carefully "bend" it down a bit. I'll post the results later
Hahaha I laughed so hard in a bus after reading your edit. What a cute nephew
I feel sorry for you though
Tried everything, including a couple of factory resets/wipes. Sent it to the service center yesterday
For me the main idea from using SGS2 for cpl of weeks before selling this crap:
'Do NOT buy korean smartphones !!!'
lynzoid said:
For me the main idea from using SGS2 for cpl of weeks before selling this crap:
'Do NOT buy korean smartphones !!!'
Click to expand...
Click to collapse
I cannot disagree more. This is the most fantastic phone I've ever had. Feel free to check my signature. I've had worse. Haha. Much worse. This phone has only lagged twice in the months I've had it and I had to do a battery pull once. I've had my iPhone 4 crash more times than this phone.
Sent from my GT-I9100 using XDA Premium App
I've had charging problems with my SGS2 as well. All of a sudden it started switching tap&talk on and off. Turned very warm and drained the battery juice.
When I attached the charger, it didn't show signs of recognizing that it was attached. I tried to switch it off, and on again with cable connected. Then it started charging, but if I unplugged and tried again it failed again.
So I had to send my beloved SGS2 for service. Now heading on to two weeks without it, i'm growing desperate from having to spend the time with my old Samsung Spica.
Have a look at the charge port problem thread in general. Few of us have had this problem for various reasons.
Sent from my GT-I9100 using Tapatalk
i also have a kind of similar problem on my S2, suddenly it stopped charging, when i plug it in i tries to start up but isn't able to & then restarts.
i get the normal battery sign when you plug it in after the battery completely dies (no thermometer), nor does the phone or battery gets hot. is there any solution or should i just take it to a service centre? BTW my phone is rooted & loaded with a custom ROM.