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So I UNrooted my phone back to default factory (flipz RUU 156) and when I turn my WiFi on it stays up for about 10 mins, then goes down. And sometimes when I turn the WiFi on it does not turn on at all. Has my HERO gone bad? Should I get a replacement?
*UPDATE* 2/24/2010
Wow..... I might have solved this once and for all.....
go to WIRELESS CONTROLS > WI-FI Settings > ADVANCED (CLICK MENU TO BRING UP ADVANCED) > WI-FI sleep policy > NEVER
(Power off your phone, turn it back on and you should be good to go)
Wow... i guess the default setting is "WHEN SCREEN TURNS OFF"
If that's not the default settings, then I don't know why the hell mine was on that.... Anyways, I think this will FIX WI-FI issues...
Let me know....
*UPDATE* 2/26/10
I am setting this thread to RESOLVED. If this does not fix your WIFI issues, let me know and I will take this off being resolved.
If you do go for a replacement, I recommend you go through insurance and pay the 100 dollar deductible. New policy at sprint, if we do a free exchange and then find out it was damaged/modded, 500 dollar charge to your account as of 2-17.
sirstanley said:
If you do go for a replacement, I recommend you go through insurance and pay the 100 dollar deductible. New policy at sprint, if we do a free exchange and then find out it was damaged/modded, 500 dollar charge to your account as of 2-17.
Click to expand...
Click to collapse
source?
1234567890
sirstanley said:
If you do go for a replacement, I recommend you go through insurance and pay the 100 dollar deductible. New policy at sprint, if we do a free exchange and then find out it was damaged/modded, 500 dollar charge to your account as of 2-17.
Click to expand...
Click to collapse
Source? Link?
I just recieved the email this morning. And I can't link to Sprint Knowledge Management System documents. There was a max fee of 200 dollars for non-returned or damaged phones when a warranty exchange is done. As you know, a warranty exchange can only be done if it's a device issue, not caused by water damage, physical damage, or flashing (as we all know, that voids the warranty). Since the phones are getting so expensive and so many people want free phones, the maximun fee for a non-returned or non-warranty covered device exchange has been increased to 500 dollars (dependendant upon model of phone) as of 2-17. Of course, they usually just check for red stickers and cracked screens and what-not, I just wanted to put it out there that it might be a safer bet just to go through insurance.
lets be honest here though, there are certain foolproof ways around that. Besides, nobody is actually investigating with these phones. They MIGHT turn it on (big if), look for the sprint bootscreen, the stock homescreen, and say everything is fine.
entropism said:
lets be honest here though, there are certain foolproof ways around that. Besides, nobody is actually investigating with these phones. They MIGHT turn it on (big if), look for the sprint bootscreen, the stock homescreen, and say everything is fine.
Click to expand...
Click to collapse
Well I did a factory settings reformat using RUU.. So I don't need to worry about this....
Wasnt trying to scare anyone, just letting you know we have a new policy. And correct, the drones who recieve the defective phone turn them on, hard reset, check for and hardware issues, fix them, then we send them out as relpacements. I know we dont get too deep into the phone because we often send people phones that still have IT policies on them that don't allow them to sync and go to certain websites.
Anyways... Back to the topic...
How can I test if my WIFI has gone bad or not... I thought it was because I was on a custom ROM that my WIFI would not work properly... So I UNROOTED my phone, I am back on defaults, yet I still have WIFI issues...
Ok, have you tried unchecking Mobile Network when using wifi? just a thought. Is this on any wireless network you attempt to connect to, or just one at your home? Do you recieve any kind of error message? If you get me the specifics I'll run it through the think tank here at Sprint (which is composed of me and two other guys) and see if we can re-create using one of our test phones.
sirstanley said:
Ok, have you tried unchecking Mobile Network when using wifi? just a thought. Is this on any wireless network you attempt to connect to, or just one at your home? Do you recieve any kind of error message? If you get me the specifics I'll run it through the think tank here at Sprint (which is composed of me and two other guys) and see if we can re-create using one of our test phones.
Click to expand...
Click to collapse
Yes, I disable mobile network, then enable WIFI. At home, it picks up my network but my WIFI disables after 10 mins. At work, my wifi is enabled, but never finds a network...
Ok, never heard of a wifi problem on the hero, gonna grab a test phone and see if I can F*ck it up.
Mine is acting weird lately also. Before my WIFI worked great until I started to root it. After that it was never the same. Sometimes it works sometimes it doesn't. At home for some reason I can't connect to my routers. I have never changed the settings of them. So if I go to a WIFI hot spot it works just fine? Weird!
Were you having problems before you started rooting and flashing your device? If not, try re-installing the original 1.29.xx RUU, or try reflashing the version you just put on there. Sometimes weird things happen, and the only way to fix is to reinstall.
keeneraver said:
Were you having problems before you started rooting and flashing your device? If not, try re-installing the original 1.29.xx RUU, or try reflashing the version you just put on there. Sometimes weird things happen, and the only way to fix is to reinstall.
Click to expand...
Click to collapse
I am back on factory settings.... Honestly, I never tried the wireless when I bought the phone... I only started using it after I ROOTED my phone... so =\
I did the whole factory reset already. Reflashed with the ruu rom and still no go. I think I stumble into something here as of yesterday though. I was at my friends house and WIFI works great there. So I'm assuming my routers need to be reconfigured for my mac address or something. I can't explain it I have never heard of this before but thats what I think it is. Also maybe the rom upgrade changes the radio which might change mac addresses right? IDK just thinking here. Peace, Thanks.
chags007 said:
I did the whole factory reset already. Reflashed with the ruu rom and still no go. I think I stumble into something here as of yesterday though. I was at my friends house and WIFI works great there. So I'm assuming my routers need to be reconfigured for my mac address or something. I can't explain it I have never heard of this before but thats what I think it is. Also maybe the rom upgrade changes the radio which might change mac addresses right? IDK just thinking here. Peace, Thanks.
Click to expand...
Click to collapse
Same here... Maybe it does have something to do with the MAC ADDRESS... who knows... blah....
ok... SO I might have better info now....
My wifi turns on when I click the WIFI button, I see the ICON on the top taskbar and everything... But as soon as my phone goes IDLE (which I have it set to 30 seconds or 1 min) as soon as I bring it back up, the WIFI is gone...
So maybe now someone can help me...
Wow..... I might have solved this once and for all.....
go to WIRELESS CONTROLS > WI-FI Settings > ADVANCED (CLICK MENU TO BRING UP ADVANCED) > WI-FI sleep policy > NEVER
(Power off your phone, turn it back on and you should be good to go)
Wow... i guess the default setting is "WHEN SCREEN TURNS OFF"
If that's not the default settings, then I don't know why the hell mine was on that.... Anyways, I think this will FIX WI-FI issues...
Let me know....
I had the same issue on a mixed-mode 802.11g/n DLINK AP. I changed the mode to G only. Also, one of the wifi scanners in the market rates AP 802.11g channels from 1-11 telling you the best to use. May want to look in that direction too. My router had a channel auto-scan mode which I turned off and hard coded the highest ranked channel from the wifi app. After I made these two changes, I haven't had any discos.
BTW: My router logs showed "Client disconnected: Deauthentication" until I made those two changes (no more mixed mode and a hard coded channel).
Hope this helps.
I have the sleep policy set to never yet my WiFi at work keeps reconnecting every time i power it back on. My Evo4G has the same settings and doesn't drop the signal.
Ideas?
I'm having the exact same problem!
When I let my tablet sleep, after turning the screen on, the status bar says I'm connected to WiFi, but the bars are grey, not blue. Browsing the web works and YouTube as well, but apps like Talk keep saying I'm offline. After waiting a minute, it signs me in.
I have it set to never disconnecting WiFi, I'm not sure why it's doing this.
Same problem here. I returned my first Galaxy Tab 10.1 because of this. Sadly my replacement does the same thing.
I'm wondering how common this is or if returning it again would just be a waste of time.
It's particularly annoying because I like to stream after a while when the display is off, the streaming stops (wifi apparently dropping).
Seems like it is always one dang problem after another with each Honeycomb tablet I've had. *sigh*
Am I to assume by lack of response that almost nobody else has this issue? Just curious because it seems odd I'd have this problem with two tablets. And trying to decide if I should return and try a third time. Hate to keep returning them though if it's just a normal glitch with this tablet.
Same problem here, but only on my EAP network at work. On my home network (WPA2 personal), it works great.
cryptyk said:
Same problem here, but only on my EAP network at work. On my home network (WPA2 personal), it works great.
Click to expand...
Click to collapse
I have this issue too, I seem to be connected but bars are grey. I tap the wifi, which takes me to settings and once I tap on my my access point which already shows connected, it lights back up and the bars change back to blue. Mainly an annoyance for now.
I had this same problem, the only way I found that is consistent is using Bluetooth.
Anyone know of a good way to reproduce the problem on demand? It happens often. So I was going to return the tablet to Fry's Electronics. But now they've gotten super anal and won't even let me exchange unless I can duplicate the issue in store.
But it seems to happen at random times when the screen has been asleep for a while.
And I probably will do my best to avoid shopping at Fry's in the future as well.
Happens to me too. It definatly is annoying. Hopefully they can send out a fix when they release the touchwiz ui.
Sent from my white Samsung Galaxy Tab 10.1
It's not like I get disconnected from the net, although I see the grey bars, I can still surf the web and junk, but some apps log me out like I mentioned before. It used to happen all the time, now i only happens at times.
To see what I'm talking about, let it sleep for like an hour or two, and then launch Google Talk. It says you're offline, wait a bit and it logs you in again
Okay, that must be what is happening to me. I notice the grey bars all the time and a bit of lag once I pick up the tab and try to connect to some network resource. What I've discovered is that if you connect to a remember wifi spot (home) then let the device sleep and then move to another remember wifi spot (work) it just disconnects and waits for you to unlock the device before it even tries to reconnect.
It's driving me crazy, I take it from home to work and us to use it to keep me updated on emails but now if I forget to unlock it it won't scan the remembered wifi network that I'm now on, it just stays dormant until I unlock it which means no email notices or anything pop up.
There's got to be a setting or something to say always scan for networks, I have "never" checked but that does nothing in my opinion.
I posted this at another site. Hope it helps.
With GB 3.1, alot of people are experiencing Wifi connection issues when moving to a new location. While there is a double reset option some suggest, I haven't had any issues when I follow this simple procedure. Yes, one day it may stop working, but for now, ever since 3.1 I've never had an issue.
First let me say my device has never been rooted, nor is it now.
I'm on the OTA 3.1. It's a Costco 32gig model. ($429 just got my refund )
What have I done? Well, if I know I'm NOT leaving a location with Wifi connection, I will let the unit go to sleep, and never lose wifi on wakening.
If I know I'm taking it to a NEW location, I POWER OFF the tablet, and when arrive at new location turn it back on.
That's it. No resets, no carrying it around in sleep mode.
Putting in Airplane mode instead of turning off might work too, haven't tried it yet!
Good project for someone else.
REMEMBER I'M NOT ROOTED!
Hope you have as much luck with this as I have. Sharing it will probably jinx me.
Hello Guys, I'm not sure if this is the right forum to ask something like this, so apologies if I'm asking in the wrong place, but I've searched a lot the past days and haven't found a solution yet :/
Less than a week ago, I bought a Samsung Galaxy Tab A6 (SM-T285) 7" LTE, and pretty much since day one, the tablet keeps disconnecting and reconnecting on every wi-fi I tried so far (3-4 different networks). I lose my connection for a couple seconds, causing any app running to lag a bit, then the notification that I have been connected to (the same) wi-fi comes up, and it starts working again. I googled a bit and tried using WPS button, Keep Wifi on during sleep, always allow scanning, even turned flight mode on, but the problem remains. Also, googling usually returned solutions that were aimed towards the router, although I'm pretty sure it's something to do with the tablet, since it's not just on one router. I'm at a loss on how to fix this and the only thing I can compe up with atm is to try a factory reset, which is weird, since the problem was with the tablet literally from the beggining. Any help will be appreciated! Thanks in advance
AntJPGR said:
Hello Guys, I'm not sure if this is the right forum to ask something like this, so apologies if I'm asking in the wrong place, but I've searched a lot the past days and haven't found a solution yet :/
Less than a week ago, I bought a Samsung Galaxy Tab A6 (SM-T285) 7" LTE, and pretty much since day one, the tablet keeps disconnecting and reconnecting on every wi-fi I tried so far (3-4 different networks). I lose my connection for a couple seconds, causing any app running to lag a bit, then the notification that I have been connected to (the same) wi-fi comes up, and it starts working again. I googled a bit and tried using WPS button, Keep Wifi on during sleep, always allow scanning, even turned flight mode on, but the problem remains. Also, googling usually returned solutions that were aimed towards the router, although I'm pretty sure it's something to do with the tablet, since it's not just on one router. I'm at a loss on how to fix this and the only thing I can compe up with atm is to try a factory reset, which is weird, since the problem was with the tablet literally from the beggining. Any help will be appreciated! Thanks in advance
Click to expand...
Click to collapse
I haven't really encountered that problem on my device. If you still have problems with the device after factory reset I suggest you try to get a replacement and see if it fixes it. You can also test if the problem goes away if your device is the only one connected to the router or setup a static IP. You can also post a logcat during the interruption so that we can get a better a handle on what is happening.
AntJPGR said:
Hello Guys, I'm not sure if this is the right forum to ask something like this, so apologies if I'm asking in the wrong place, but I've searched a lot the past days and haven't found a solution yet :/
Less than a week ago, I bought a Samsung Galaxy Tab A6 (SM-T285) 7" LTE, and pretty much since day one, the tablet keeps disconnecting and reconnecting on every wi-fi I tried so far (3-4 different networks). I lose my connection for a couple seconds, causing any app running to lag a bit, then the notification that I have been connected to (the same) wi-fi comes up, and it starts working again. I googled a bit and tried using WPS button, Keep Wifi on during sleep, always allow scanning, even turned flight mode on, but the problem remains. Also, googling usually returned solutions that were aimed towards the router, although I'm pretty sure it's something to do with the tablet, since it's not just on one router. I'm at a loss on how to fix this and the only thing I can compe up with atm is to try a factory reset, which is weird, since the problem was with the tablet literally from the beggining. Any help will be appreciated! Thanks in advance
Click to expand...
Click to collapse
I get the same issue on my T280, highly annoying.
It seems better since the latest update, it's done this since day 1.
ashyx said:
I get the same issue on my T280, highly annoying.
It seems better since the latest update, it's done this since day 1.
Click to expand...
Click to collapse
@ashyx
Try to re-flash your firmware and then install root. There is an application that grasps the Wi-Fi, so it doesn't disconnect and reconnect everytime.
---------- Post added at 11:00 PM ---------- Previous post was at 10:58 PM ----------
ashyx said:
I get the same issue on my T280, highly annoying.
It seems better since the latest update, it's done this since day 1.
Click to expand...
Click to collapse
@ashyx
Also, if you don't want to root and just stay in stock firmware, then go to this link (it is from a Samsung Moderator and yes, it is official): http://support-us.samsung.com/cyber...7407616!1470947554734&from_osc=&homeid=342384
Solution brief statement:
- disable Connectivity Monitor and Wireless Uplink
- set the AP is set on fixed channels
- run the lastest stable upgrade of both AP and Controller
ParadoXGodzillA said:
@ashyx
Try to re-flash your firmware and then install root. There is an application that grasps the Wi-Fi, so it doesn't disconnect and reconnect everytime.
---------- Post added at 11:00 PM ---------- Previous post was at 10:58 PM ----------
@ashyx
Also, if you don't want to root and just stay in stock firmware, then go to this link (it is from a Samsung Moderator and yes, it is official): http://support-us.samsung.com/cyber...7407616!1470947554734&from_osc=&homeid=342384
Solution brief statement:
- disable Connectivity Monitor and Wireless Uplink
- set the AP is set on fixed channels
- run the lastest stable upgrade of both AP and Controller
Click to expand...
Click to collapse
Not sure what you're trying to advise here or why you're advising to flash stock firmware and root?
Also the link to the knowledge base solution doesn't work as its session key has expired.
ashyx said:
Not sure what you're trying to advise here or why you're advising to flash stock firmware and root?
Also the link to the knowledge base solution doesn't work as its session key has expired.
Click to expand...
Click to collapse
What do you mean "Also the link to the knowledge base solution doesn't work as its session key has expire."? I have just checked the website and the session key has not expired and it still works for me.
ParadoXGodzillA said:
What do you mean "Also the link to the knowledge base solution doesn't work as its session key has expire."? I have just checked the website and the session key has not expired and it still works for me.
Click to expand...
Click to collapse
Never mind got it working by using a different browser.
Thanks for posting it, but Samsung's 'solution' [emoji55] is to simply disconnect and reconnect the wifi which I have already tried.
It's related to the device not the network as I don't have any issue with any of my other devices on the same network.
Maybe if they'd release some source code that actually worked I might be able to do something about it instead of them refusing my request.
ashyx said:
Never mind got it working by using a different browser.
Thanks for posting it, but Samsung's 'solution' [emoji55] is to simply disconnect and reconnect the wifi which I have already tried.
It's related to the device not the network as I don't have any issue with any of my other devices on the same network.
Maybe if they'd release some source code that actually worked I might be able to do something about it instead of them refusing my request.
Click to expand...
Click to collapse
Ok, if I find a solution, I'll be sure to tell you.
+1 I'm also getting this issue like crazy on my T280
Sent from my SM-T280 using Tapatalk
Mine too. I have the T280, Best Buy has the T350 for $20 more. Has dual band wifi. Might try exchange it, but I rooted it already. Can I go back to stock without them knowing?
I was dealing with this issue although it was never more than an annoyance because it never actually interrupted my wifi connection, it just showed the little toast message that said it reconnected
I somehow magically got the device to stop doing this and I don't know exactly what fixed it, but I think the step that did it was flashing the stock firmware to the device. After that, it never seemed to have the annoying bug again.
The other things that could have done it relate to installing root and using Link2SD to disable some bloatware and moving all user apps to the SD card, but my guess is the fix came from flashing the stock ROM
I have the same problem with SM-T280 (T280XXU0AQA4), tried many wireless network and I have always disconnections. There is a solution for this problem?
ashyx said:
I get the same issue on my T280, highly annoying.
It seems better since the latest update, it's done this since day 1.
Click to expand...
Click to collapse
Also for me since day 1
I have the exact same issue with my A6 10.1.
Posted about it a while back, I tried a factory reset, i tried clearing the cache. I took it to the service centre who did a complete software rebuild. I reset my router to factory and gave the tablet a static ip address. In the end I got a replacement, the replacement has the exact same issue. A friend bought the tablet the same day I did and has the exact same issue, they also got a replacement, their replacement also has the issue. So that's 4 out of 4.
Samsung couldn't care less, I've called customer service who suggested taking it to the service centre or getting a replacement, both things I've done. I've emailed and received nothing but generic cut and paste replies telling me to factory reset and clear the cache partition. I'm over my 30 days and can't return it. So I have a lovely paper weight and I'm back to using my iPad 3 because it may be slow as anything but at least it stays connected to wifi.
Jerri1240 said:
I have the exact same issue with my A6 10.1.
Posted about it a while back, I tried a factory reset, i tried clearing the cache. I took it to the service centre who did a complete software rebuild. I reset my router to factory and gave the tablet a static ip address. In the end I got a replacement, the replacement has the exact same issue. A friend bought the tablet the same day I did and has the exact same issue, they also got a replacement, their replacement also has the issue. So that's 4 out of 4.
Samsung couldn't care less, I've called customer service who suggested taking it to the service centre or getting a replacement, both things I've done. I've emailed and received nothing but generic cut and paste replies telling me to factory reset and clear the cache partition. I'm over my 30 days and can't return it. So I have a lovely paper weight and I'm back to using my iPad 3 because it may be slow as anything but at least it stays connected to wifi.
Click to expand...
Click to collapse
It may not be Samsung's problem but the place where you bought your tablet from. You might have to reflash it to stock (the ODIN way or the Samsung Smart Switch way). Some stores refurbish items and just take the same item repackage after thinking that it is okay to use because they just hook up the tablet to the computer without it actually connecting to the wifi.
If you want to do the ODIN way, you should try going to www.updato.com and find your software and device number and install it. There will be a guide there.
If you want to do the Samsung Smart Switch way, just go download it for the PC and it should tell you how to do it. (YOU NEED YOUR DEVICE NUMBER AND SERIAL NUMBER!)
Or if it still doesn't connect online, it might be because the host file is messed up. It is located in ./system/etc./host
I'm not sure but you should be able to find it through ES File Explorer.
ParadoXGodzillA said:
It may not be Samsung's problem but the place where you bought your tablet from. You might have to reflash it to stock (the ODIN way or the Samsung Smart Switch way). Some stores refurbish items and just take the same item repackage after thinking that it is okay to use because they just hook up the tablet to the computer without it actually connecting to the wifi.
If you want to do the ODIN way, you should try going to www.updato.com and find your software and device number and install it. There will be a guide there.
If you want to do the Samsung Smart Switch way, just go download it for the PC and it should tell you how to do it. (YOU NEED YOUR DEVICE NUMBER AND SERIAL NUMBER!)
Or if it still doesn't connect online, it might be because the host file is messed up. It is located in ./system/etc./host
I'm not sure but you should be able to find it through ES File Explorer.
Click to expand...
Click to collapse
Thanks but I took it to the local service centre who reflashed the firmware and it made no difference. Support told me it's a known software issue but they don't know when or even if a fix will be released.
It connects to the wifi fine, it just drops connection constantly, it shows as connected and I'm sat less then three feet from my router but try streaming or opening play store and it says no connection retry. Then you have to wait until it decides to work again, sometimes that's seconds, sometimes a few minutes. Sometimes you have to manually disconnect and reconnect wifi or turn the device off then back on. Rince and repeat.
I'll download smart switch and give it a go but I don't see it helping to be honest.
Jerri1240 said:
Thanks but I took it to the local service centre who reflashed the firmware and it made no difference. Support told me it's a known software issue but they don't know when or even if a fix will be released.
It connects to the wifi fine, it just drops connection constantly, it shows as connected and I'm sat less then three feet from my router but try streaming or opening play store and it says no connection retry. Then you have to wait until it decides to work again, sometimes that's seconds, sometimes a few minutes. Sometimes you have to manually disconnect and reconnect wifi or turn the device off then back on. Rince and repeat.
I'll download smart switch and give it a go but I don't see it helping to be honest.
Click to expand...
Click to collapse
Try rooting your device and then check your hosts file and fix it. Sometimes, after when I installed Freedom (In-App purchase hack) it updates the Host file to disable it to connecting to the Internet. It should only say 127.0.0.1 Host, not something like app referrer: 108.xxx.xxx
ParadoXGodzillA said:
Try rooting your device and then check your hosts file and fix it. Sometimes, after when I installed Freedom (In-App purchase hack) it updates the Host file to disable it to connecting to the Internet. It should only say 127.0.0.1 Host, not something like app referrer: 108.xxx.xxx
Click to expand...
Click to collapse
Thanks but I honest'y can't be bothered with it anymore. As I said myself and a friend got the same tablet, we've both had the same issues, we both got replacements, both the replacements have the exact same issue and I assume it's massively unlikely all 4 tablets have host file issues. I've wasted hours of my life on this (resetting my router to factory for some reason caused my wifi printer to flail which took 4 days to fix). I've not rooted it and haven't installed anything that should mess with the host file.
I may change my mind and give it a go one day when I'm bored. I assume rooting doesn't invalidate the warranty/trip the knox etc?
I ran smart switch last night, backed up, reinstalled the sofrware then restored from backup. Only the backup didn't restore all the app settings, so it removed all the progress on the games I had been playing.
Jerri1240 said:
Thanks but I honest'y can't be bothered with it anymore. As I said myself and a friend got the same tablet, we've both had the same issues, we both got replacements, both the replacements have the exact same issue and I assume it's massively unlikely all 4 tablets have host file issues. I've wasted hours of my life on this (resetting my router to factory for some reason caused my wifi printer to flail which took 4 days to fix). I've not rooted it and haven't installed anything that should mess with the host file.
I may change my mind and give it a go one day when I'm bored. I assume rooting doesn't invalidate the warranty/trip the knox etc?
I ran smart switch last night, backed up, reinstalled the sofrware then restored from backup. Only the backup didn't restore all the app settings, so it removed all the progress on the games I had been playing.
Click to expand...
Click to collapse
Root does trip your warranty and it is a pain in the but when you are trying to install applications like Oasis's Island app because it knows if you had a "modified" OS. So, you have to be careful on what kind of application you still want to use.
If you can get another replacement or exchange, reset your device and then hand in to the store for a SM-T350 or some other device.
I know that SM-T350's are good for games and other content like watching videos.
Hope I helped and I wish you the best of luck.
The T280/T285 doesn't have knox, so nothing to trip.
Can confirm reflashing stock did not fix it on my t280. Starting to think the only fix is to get a different tablet...
Sorry if this has been discussed before. I just can't find it anywhere.
Is anybody having any Wi-Fi issues with their S8? What is happening for me, is that, I connect to my home private Wi-Fi network. Then 10 seconds later the network completely disconnects. Then approximately 10-20 seconds later it reconnects again. It keeps doing it over and over and over, non stop in a cycle. So I completely disconnected from my Wi-Fi, and I'm using my 4G LTE. I started noticing this at home, but then as I go to other to other Wi-Fi networks it's he same issue.
I even did a factory reset to the phone because of this issue and a home button vibration issue, where the vibration would not stop even in standby mode. It was also causing the Android OS settings to even be disabled, and not let me go into the OS serttings from the Android OS taskbar menu button, or the button for the settings in the app drawer. The factory reset did fix the vibration issue, but it didn't fix the Wi-Fi issue at all.
Also, is anybody else having this exact specific Wi-Fi issue I'm having?
Thanks in advance for all the answers and feedback!
bigj0110 said:
Sorry if this has been discussed before. I just can't find it anywhere.
Is anybody having any Wi-Fi issues with their S8? What is happening for me, is that, I connect to my home private W-iFi network. Then 10 seconds later the network completely disconnects. Then approximately 10-20 seconds later it reconnects again. It keeps doing it over and over and over, non stop in a cycle. So I completely disconnected from my Wi-Fi, and I'm using my 4G LTE. I started noticing this at home, but then as I go to other to other Wi-Fi networks it's he same issue.
I even did a factory reset to the phone because of this issue and a home button vibration issue, where the vibration would not stop even in standby mode. It was also causing the Android OS settings to even be disabled, and not let me go into the OS serttings from the Android OS taskbar menu button, or the button for the settings in the app drawer. The factory reset did fix the vibration issue, but it didn't fix the Wi-Fi issue at all.
Also, is anybody else having this exact specific Wi-Fi issue I'm having?
Thanks in advance for all the answers and feedback!
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You need too update your phone through the Samsung Apps app. Samsung released a fix for the wifi issue.
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echto said:
You need too update your phone through the Samsung Apps app. Samsung released a fix for the wifi issue.
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I already am up to date with all the apps in the Play Store and the Samsung store. I even contacted Samsung, and the woman on the phone on her own just completely connected me to a manager without saying a word to me. The manager ended up saying that he never heard of this and made a bug report so they could look into it. It's also not in their system, according to this manager. This was today around 5PM EST
It could be a hardware issue. Have you thought about exchanging it?
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echto said:
It could be a hardware issue. Have you thought about exchanging it?
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I already did. This is the second device to have the Wi-Fi issue. I just received my replacement device in the mail today around 4PM EST, which is the device I'm talking about here.
The thing I'm thinking is, that maybe if I went back to the direct cell phone providers store and did a buyer's remorse exchange. It could just be a batch of phones that have the same issue. Which more than one from the batch could be located at the same store. But since I'm in Florida, and the replacement device came from somewhere in Pennsylvania it's a completely different batch. Which the Samsung manager agreed with me. He even told me what I already know, that even if Samsung tests the phone. People in the real world using the phone, may encounter issues that Samsung never found on their own. He also went on to say that it's vital, that people in general, especially people that are tech savvy and semi tech savvy call in, because with us calling in it can help fix the issues that Samsung may have never encountered on our own. The manager also said, that there can be more people with the same exact issue, they just never called in and reported it like I have.
bigj0110 said:
I already did. This is the second device to have the Wi-Fi issue. I just received my replacement device in the mail today around 4PM EST, which is the device I'm talking about here.
The thing I'm thinking is, that maybe if I went back to the direct cell phone providers store and did a buyer's remorse exchange. It could just be a batch of phones that have the same issue. Which more than one from the batch could be located at the same store. But since I'm in Florida, and the replacement device came from somewhere in Pennsylvania it's a completely different batch. Which the Samsung manager agreed with me. He even told me what I already know, that even if Samsung tests the phone. People in the real world using the phone, may encounter issues that Samsung never found on their own. He also went on to say that it's vital, that people in general, especially people that are tech savvy and semi tech savvy call in, because with us calling in it can help fix the issues that Samsung may have never encountered on our own. The manager also said, that there can be more people with the same exact issue, they just never called in and reported it like I have.
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What kind of router are you using? Have to tried another? Go to a Starbucks, or some other free WiFi spot and test. So far with you it's been a 100% issue. I'd start looking at different things.
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echto said:
What kind of router are you using? Have to tried another? Go to a Starbucks, or some other free WiFi spot and test. So far with you it's been a 100% issue. I'd start looking at different things.
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Like I said in one of the above post, that I noticed it at home first. But as I used other Wi-Fi's I noticed it was an ongoing issue. I've tired my home private Network, my work private network, and at a few friends houses.
The manager from Samsung, honestly believes that it is a Android OS bug.
Ah ok. I missed that. Easy to do when on the go. [emoji3]
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echto said:
Ah ok. I missed that. Easy to do when on the go. [emoji3]
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It's not a big deal, I completely understand. So what else do you think I should try?
I also have issues with Wi-Fi similar to yours, if anyone has a solution, please let me know
Have you made sure that in settings you have a tick on "Keep wifi on durring sleep" ? Also for the sake of it, switch off "battery optimization" for all apps and see how it behaves. Also make sure you swithch off the option "smart network switch" under WiFi settings. What your phone is probably doing is constantly trying to switch between the WiFi and mobile data, or the power management puts it in sleep to preserve battery.
Well instead of getting the same same old suggestions (which Im sure you tried, all of them) you can read thru them all here in the thread that already exists:
https://forum.xda-developers.com/galaxy-s8/help/wifi-disconnects-reconnects-constantly-t3592664
echto said:
Ah ok. I missed that. Easy to do when on the go. [emoji3]
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Danidarul said:
I also have issues with Wi-Fi similar to yours, if anyone has a solution, please let me know
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Honestly what's probably going to happen is, we're going to have to wait for an OTA update.
stoyank said:
Have you made sure that in settings you have a tick on "Keep wifi on durring sleep" ? Also for the sake of it, switch off "battery optimization" for all apps and see how it behaves. Also make sure you swithch off the option "smart network switch" under WiFi settings. What your phone is probably doing is constantly trying to switch between the WiFi and mobile data, or the power management puts it in sleep to preserve battery.
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Keep Wi-Fi on during sleep is activated. But it has nothing to do with that because my phone goes to standby mode in 30 seconds. While as soon as I connect to the Wi-Fi network, 10 seconds later it completely disconnects me. Then 10-20 seconds later it reconnects me. Then it repeats the same thing over and over. The phone can be completely in use, or it can be in standby mode, the same problem still occurs. Also the same thing goes for battery optimization, while it's on and off.
It also appears that someone else on the first page is having similar Wi-Fi issues. So maybe, a few of the many mass produced phones are having Wi-Fi issues. So maybe it's really an OS bug like the manager from Samsung on the phone yesterday was telling me.
Hi All, even am having a same problem, am here in Saudi Arabia and when i spoke to samsung Persons they are not showing an exact root of the problem and not even willing to exchange my mobile. this issue is with my mobile since 3 months and am waiting for upadte , i got 2 updates till now but none solved my wifi problem, i donno what to do
I can say this only happens to me when I have Bluetooth on and my watch connected and when I'm on a 2.4 signal vs a 5....and if by chance is your phone with sprint or verizon?
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