i am having issues with viber on my hd2, i tried a lot of builds but it is the same issue.
so my question is, is there any one using viber with no issues on HD2????
I'm trying to, without any great success so far. As of today I'm using latest Hyperdroid CM7 2.3.7 ROM and latest Viber from the market. Yet after some time using viber, android phone app starts crashing leading to device hang. And ofc the only way to fix this is a cold reboot rendering Viber unusable for HTC HD2 running Hyperdroid (had the exact same issues with latest Hyperdroid GBX).
Maybe other roms have fix for this? If anyone have success on using Viber on HD2 please let me know, thanks!
Used it for many months with no issues. ROM version in my sig.
bipinsen said:
Used it for many months with no issues. ROM version in my sig.
Click to expand...
Click to collapse
x2 , with different roms..no problem.
It worked fine with my HD2!
Hi,
This is a member of Viber's development team.
@yamensaleh - What is exactly your issue?
Do you have stock or custom ROM?
xenocit said:
I'm trying to, without any great success so far. As of today I'm using latest Hyperdroid CM7 2.3.7 ROM and latest Viber from the market. Yet after some time using viber, android phone app starts crashing leading to device hang. And ofc the only way to fix this is a cold reboot rendering Viber unusable for HTC HD2 running Hyperdroid (had the exact same issues with latest Hyperdroid GBX).
Maybe other roms have fix for this? If anyone have success on using Viber on HD2 please let me know, thanks!
Click to expand...
Click to collapse
I have the same issues on my HD2. My ROM is the typhoon CM7
Hi,
The issue is after using viber the phone aplication (GSM) crash on diferent custom ROMS. In this moment my ROM is Xylograph Redux2 HD2 v1.3a.
Please not that Viber does not support HD2 (and that's because Android itself on HD2 is a custom ROM, and we don't officially support ROMs).
There is not much we can offer you as help - you'll have to contact the ROM developers and ask for their assistance in solving the incompatibility issues of Viber on HD2 ROMs.
Hi Viber Team,
This is a HD2 thread and since you post here I assume you are interested in our problem. I know Viber don’t officially support custom ROMs and that’s the reason I search for help here and not on Viber’s site. Please consider lots of HD2 users who love Viber and maybe you can offer your unofficially support.
Thanks
Well,
You know that if we had unlimited resources, we would certainly happily attend to everyone's bugs. The problem is that if we declare now that we officially support this custom ROM and that custom ROM, we would have to keep up with all the little changes and tweaks that ROM developers implement in their versions - and there are many of these every week usually - and that would not allow us to continue the development of other, more critical features and bug fixes.
Our manpower is limited and our resources not infinite unfortunately It has already happened in the past that bugs created by certain ROM developers (thus colliding with Viber) were fixed by the ROM developers themselves. Devoted users contacted them in forums like XDA and together they fixed the problem, that was sometimes very simple, yet caused Viber to not function.
Having said all this, we are willing to take a look at logs of Viber from the ROM and analyze it, however by no means can we guarantee we will have the time or resources to fix it anytime soon
You can contact me via Private Message and we'll discuss it there.
To all,
We (Viber) are about to release multilangual support for Viber at last!
Since we know that XDA's great advantage is having so many members from different places in the world, we would appreciate your help with translation to your personal language. This means adding missing translated lines, and confirming the existing translations previously added by users: http://translate.viber.com
Remember - we let the community of our users shape Viber and device what it looks like
If you have any questions please let me know. We thank you in advance,
the Viber Team.
I was using Viber on BoxMax 8.9 and i had several issues:
-force close on every call
-every call lasts about 2 min 15s max
-poor call quality even with Wi-Fi at 25MB/s.
Would appreciate Viber development for HD2.
I just installed version 2.1.4.588 on my HD2 (Typhoon CM7 ROM). So far I didn't have any problems. I tested calling a contact via Viber and then calling my HD2 via GSM. No freezes so far. I hope you dealt with the issues. Please confirm Viber Team
There is a problem in the updated version of viber v 2.1.4 ...all sound freezes after receiving incoming viber call, needs a reboot....using tytung nexus HD2 3.2a ....reverted back to version 2.1.2 it works fine with no problem....
Any 1 else having this issue
Sent from my HD2 using xda premium
@marqoni95 and @tamba52 -
Have you tried uninstalling then reinstalling from Market?
If it still doesn't solve the problem, please note that at this stage we don't support custom ROMs with Viber. Running Viber on a custom ROM results in various side effects (sometimes total lack of functionality), but we can't afford to support all custom ROMs out there. We are continuously working to adapt Viber to more and more ROMS, but meanwhile - you might want to contact the ROM developer for further support - they may be able to resolve this issue.
@mousi -
Improvements were made (hence your positive experience so far), but as I explained above we still don't have the resources to attend fully to adapting Viber to HD2 ROM. We are glad it works more smoothly now on 2.1.4 than before
OK it seems I was wrong after all. I did try calling but I didn't answer the call. After trying that, it still has the same old problem. When I try to answer a regular phone call my phone hangs
i use viber with no problems it works with 2.3.5 but not with 4.0 roms , and they launched new version today try to update it..
enjoy
I use Viber from 6months with 2.3.1 and i have no problems. just updated my version to 2.3.5 and I'll see what happens
mousi said:
OK it seems I was wrong after all. I did try calling but I didn't answer the call. After trying that, it still has the same old problem. When I try to answer a regular phone call my phone hangs
Click to expand...
Click to collapse
i have same problem with latest version of viber.I am using latest cm7 nightly from arif-ali http://forum.xda-developers.com/showthread.php?t=1076586 and non sense kernel 2.6.35.14 from warrenb213 http://forum.xda-developers.com/showthread.php?t=1272523. Solution
Libaudio.so v5 from drizztje http://forum.xda-developers.com/showpost.php?p=17900515&postcount=198 and viber version 2.1.2.116554 work perfect without problems.
Same compilation but latest 2.1.4 viber version leads to the problem
Related
Hi,
I have CM 5.0.7 rom on my Black G1 with new radio 2.22.23.02. Since the day i had CM 5.0.7 i missed call log grouping which was in 4.2.15 and also the phone startup is 2-5 seconds slow... I can say app launch takes 2-5 seconds..When i receive a call it takes 5-6 secs to show up the contact inf.. Is there anyway to fix these issues ? I am using apps2sd also. Waiting for answers to fix it. Thank you
Try the new 5.0.8t4 (here)!
5.0.7 final was unusable slow for me - although all test builds ran smooth.
But 5.0.8t4 is incredible fast (and has some bugs sorted out too - eg: audio playing randomly)!! I'm very excited about this build!
Edit:
Between: i use another phone.apk. I like the GUI from 5.0.7t3 more and pushed it on every new build version (i have no problems with it so far).
Thanks for the reply, can i just download phone.apk and move it to /system/app/ ? if i just move the app, will there be any issues ?
I am waiting for 5.0.8 stable version....
Sorry for answering late - but, yes. Just push the apk to system/app and replace the original file. Make a backup before! I didn't have any issues so far.
As for stable: IMHO 5.0.8t4 is more stable than 5.0.7!
i appreciate your help.. Thanks
i've updated to 5.0.8t4 and additionally i replaced the phone.apk but i still haven't a grouped call log
are there any further steps or suggestions .. thanks
hudl said:
Try the new 5.0.8t4 (here)!
5.0.7 final was unusable slow for me - although all test builds ran smooth.
But 5.0.8t4 is incredible fast (and has some bugs sorted out too - eg: audio playing randomly)!! I'm very excited about this build!
Edit:
Between: i use another phone.apk. I like the GUI from 5.0.7t3 more and pushed it on every new build version (i have no problems with it so far).
Click to expand...
Click to collapse
Hi,
I pushed the apk in this attachment, but there is no difference. My call log is still not grouped like it was on CM 4.2.15
Will it be safe to push phone.apk from CM 4.2.15 to CM 5.0.7 ? But i don't have the phone.apk from CM 4.2.15... Hope somebody can help me group my calls like in CM 4.2.15 Currently i am using dialer one app for this grouping but i am not so impressed with it...
There are WM roms with built-in call auto recording feature that does a great job in call recording. For android, all apps does call recording via speaker phone instead of in call recording. AirVoice is the only app I know that does a perfect call recording within the call and not with speaker phone on. However, HD2 is not supported.
Now, other android devs for other devices are successful in achieving perfect call recording: http://forum.xda-developers.com/showthread.php?t=806451
Is there any devs that can spare a few moment in making this to work on HD2?
Thanks to all devs for making Android runs on HD2
+1 for this request.. generally I have to switch to WM6.5 for this basic feature
hairsup said:
There are WM roms with built-in call auto recording feature that does a great job in call recording. For android, all apps does call recording via speaker phone instead of in call recording. AirVoice is the only app I know that does a perfect call recording within the call and not with speaker phone on. However, HD2 is not supported.
Now, other android devs for other devices are successful in achieving perfect call recording: http://forum.xda-developers.com/showthread.php?t=806451
Is there any devs that can spare a few moment in making this to work on HD2?
Thanks to all devs for making Android runs on HD2
Click to expand...
Click to collapse
I installed CallRecorder from the market. It works adequately for me. The other parties voice is a bit low though (since it doesn't use speaker).
aldogauci said:
I installed CallRecorder from the market. It works adequately for me. The other parties voice is a bit low though (since it doesn't use speaker).
Click to expand...
Click to collapse
Yes, I understand what you mean. The low volume is due to the recording method. Instead of recording directly from within the phone, it records using the phone's mic for both in and out voices. This makes the volume low for listening the other person's voice and very loud for my own speaking voice.
i oso hope tis will work on HD2~hope some1 manage to fix it~
any recent update of the 2 way call recording in android?
Looking for this as well.. Tested ALL Android apps i could find (free, trial, warez), and none have 2 way call recording without using speakerphone.
At the moment this is preventing me to switch to Android fully, because i need those calls logged and recorded..
Speakerphone works, but quality is just not as good, and there is a lot of noise in background. And, doesn't keep the conversation as private as it should..
Hope someone gets it to work..
It's not an HD2 specific request, Android simply does not support call recording, there's no API. It's a touchy subject because of privacy issues - yes, most other OS'es have it but that doesn't change anything, Google's wary about it.
Until this is changed - or custom bases like CM (they've actually been talking about it very recently) incorporate it, not gonna happen.
I'm sure on MIUI there's "call tools" and from there you can record?
Sent from my FutureShocks HD2 MIUI using XDA App
Skellyyy said:
I'm sure on MIUI there's "call tools" and from there you can record?
Sent from my FutureShocks HD2 MIUI using XDA App
Click to expand...
Click to collapse
Ah, I wasn't aware. MIUI is a custom base too though, which means that until other bases have this too, a MIUI rom is the only option of having call recording. Can't be done without changing the framework.
StephanV said:
Ah, I wasn't aware. MIUI is a custom base too though, which means that until other bases have this too, a MIUI rom is the only option of having call recording. Can't be done without changing the framework.
Click to expand...
Click to collapse
Oh well that sucks. MIUI is an amazing ROM/whatever it is.
If you don't mind me asking, are there any other custom base ROMs? New and want to try out some cool looking ROMs.
Sent from my FutureShocks HD2 MIUI using XDA App
CM and MIUI are the most-spread custom bases. CM has a lot of 'sidebases', they're basically the same save for a few changes here and there.
DesireHD Sense for example is also another base, but not really custom.
error please delete
I FOUND A 2 WAY CALLRECORDER!!
Download link:
http://hotfile.com/dl/119559773/b5b0c76/Hd2_android_working_call_recorder.zip.html
I installed android a few days ago on NAND on hd2.
I was having the same problem, couldnt find a normal 2 way call recorder.
BUT I FOUND IT!
I merged some packs together into one file.
First install the .apk inside of it. If that doesnt work try to install one of the 3 zips.
It worked for me. . The other side is even louder than you, so should be able to be heard.
axe_1337 said:
I FOUND A 2 WAY CALLRECORDER!!
Download link:
http://hotfile.com/dl/119559773/b5b0c76/Hd2_android_working_call_recorder.zip.html
I installed android a few days ago on NAND on hd2.
I was having the same problem, couldnt find a normal 2 way call recorder.
BUT I FOUND IT!
I merged some packs together into one file.
First install the .apk inside of it. If that doesnt work try to install one of the 3 zips.
It worked for me. . The other side is even louder than you, so should be able to be heard.
Click to expand...
Click to collapse
axe_1337 - Can you disclose the source of this app / source files? Anything on compatibility with the HD2 ROMs?
Has anyone tried this app? Feedback please
(I will be trying it early next week - travelling now).
remember to use kernel tytung r10, which enabled call record 2 ways already
axe_1337 said:
I FOUND A 2 WAY CALLRECORDER!!
Download link:
http://hotfile.com/dl/119559773/b5b0c76/Hd2_android_working_call_recorder.zip.html
I installed android a few days ago on NAND on hd2.
I was having the same problem, couldnt find a normal 2 way call recorder.
BUT I FOUND IT!
I merged some packs together into one file.
First install the .apk inside of it. If that doesnt work try to install one of the 3 zips.
It worked for me. . The other side is even louder than you, so should be able to be heard.
Click to expand...
Click to collapse
How and where to install these zip files
The link posted above is dead. Is there any other solution that works for HD2 with modern kernels like Fikret's 2.16 ?
2 Way Call Recording (2WCR) has been available for HD2 for a while now. Check Tytung's kernel thread for link to a working app. All recent kernels support the feature.
Swyped from my HTC HD2 (ICS 4.0.4)
i have tried viber among other voip apps but they all seem to cause problems (slowness, freezing) in addition to the apps themselves being too slow and not working well.
was just wondering if any of you guys found a good voip that works on the hd2
AthenaLod said:
i have tried viber among other voip apps but they all seem to cause problems (slowness, freezing) in addition to the apps themselves being too slow and not working well.
was just wondering if any of you guys found a good voip that works on the hd2
Click to expand...
Click to collapse
The issue is not with viber, there is a sticky on libaudio issues in the NAND forum...
I use VoIP all the time, CSipSimple is my choice. But mind you, you need the right libaudio for ANY VoIP to with without slowing or freezing the phone.
Swyped from my HTC HD2 running CM7 (Gingerbread 2.3.5)
I have good experience with Csipsimple as well. Works great.
I have a big problem with (Viber). When i make call with viber my phone get slow and i can't make a call again i have to restart it. First i think it,s from the SD Rom cause i try it all but the same problem and now i,m on Nand Rom and i have the same problem any help please
Theplayernew said:
I have a big problem with (Viber). When i make call with viber my phone get slow and i can't make a call again i have to restart it. First i think it,s from the SD Rom cause i try it all but the same problem and now i,m on Nand Rom and i have the same problem any help please
Click to expand...
Click to collapse
Waiting for help please
Same **** here... No one ??
serbiadiablo said:
Same **** here... No one ??
Click to expand...
Click to collapse
some discussions here, seems not yet a solution.
I was able to call without problem when switching ROM nexushd2 by Tytung to Typhoon, but then problem came back. Don't know why, maybe some apps also dislike Viber... just some idea
Viber
Hi,
This is a member of the Viber Development Team!
@Theplayernew -Using Viber on a customized ROM, may result in side effects. At this stage, due to the large variety of customized ROMs available, we support only the basic ones, such as CM7 and MIUI.
You can try to uninstall and reinstall Viber , or to find the proper customization which works best with Viber. Of course, returning your device back to it's original settings is the best option for compatibility.
Thank you,
Viber Team.
I remember Viber it was working good on version beta 1.0 on my hd2.
Now its not working anymore...i will try earlier version if they're still working now
Viber Team said:
Hi,
This is a member of the Viber Development Team!
@Theplayernew -Using Viber on a customized ROM, may result in side effects. At this stage, due to the large variety of customized ROMs available, we support only the basic ones, such as CM7 and MIUI.
You can try to uninstall and reinstall Viber , or to find the proper customization which works best with Viber. Of course, returning your device back to it's original settings is the best option for compatibility.
Thank you,
Viber Team.
Click to expand...
Click to collapse
As allready some ppl stated on this forum, viber version 2.1.2 worked well in situation when cm7 based rom in combination drizztj v5.0 lib sound. But atm there isnt chance to use your, in my eyes great product Viber, its more hit or miss, mostly miss with newer version. I know Hd2 isnt android based product thats one of reason why we cant have proper support from your company but would be nice atleast for Hd2 Devs to know what was so drasticly changed that newer version wont work. More bigger problem is in lack of devs motivation to focus on this issues also, i respect their hardwork on bringing android world to hd2 phone but i cant agree as many state on there custom roms topics that everything works fine while there is open issue with Voip apps on phone.
P.s. Hd2 miui roms also have problem with voip apps like Viber
Sent from my HTC Pyramid using xda premium
Viber 2.1.2 work ok but this version dont work in ics.The "strange" thing with newer version 2.1.6 is that it crashes only if you accept and answer in a call.If you are the caller it doenst crash
btw i know that hd2 is not a native android device but skype work ok without crash.
Viber Team said:
Of course, returning your device back to it's original settings is the best option for compatibility.
Thank you,
Viber Team.
Click to expand...
Click to collapse
that`s the problem.in hd2 original state is windows mobile but not android
In cm7/aosp/ics/miui we use the same kernel
In gingerbread with version 2.1.2 and a "special" libaudio.so file with voip fix we dont have problem.This is the fix http://forum.xda-developers.com/showpost.php?p=15657585&postcount=13509 that is included in libaudio.so for gingerbread and made 2.1.2 version compatible with hd2 but version 2.1.6 work only for outgoing calls.In ics we dont have libaudio.so file but skype work ok
If viber team have the time to find what special "magic" skype have or what changed from 2.1.2 to 2.1.6 version many people with hd2 would be thankfull to you
We hope to be able to devote the time and resources for this in the future, but unfortunately at this stage we can't really guarantee anything
The "drastic" changes you are referring to may be rooted in the fact that we have improved our voice engine. We are continuously working to improve Viber's sound quality, by improving or even switching voice engines. Most probably, there is lack of compatibility between the new version of our voice engine and the API of the microphone on HD2, running an Android Custom ROM.
If we have any news regarding this issue, we'll certainly let you know. We apologize for the inconvenience
You might want to stay in touch with the ROMs developers - they might be able to help you out in this regard.
Viber Team said:
We hope to be able to devote the time and resources for this in the future, but unfortunately at this stage we can't really guarantee anything
The "drastic" changes you are referring to may be rooted in the fact that we have improved our voice engine. We are continuously working to improve Viber's sound quality, by improving or even switching voice engines. Most probably, there is lack of compatibility between the new version of our voice engine and the API of the microphone on HD2, running an Android Custom ROM.
If we have any news regarding this issue, we'll certainly let you know. We apologize for the inconvenience
You might want to stay in touch with the ROMs developers - they might be able to help you out in this regard.
Click to expand...
Click to collapse
Anyway ty for feedback and in giving informations on possible source of issues. Its nice to see that some company have good crm. Our issue with voip app compatibility seems isnt going away so easy cause it isnt atm for any dev priority. But anyway again ty for feedback.
Sent from my HTC Pyramid using xda premium
Temporary solution
After a few days of searching & testing, I found a solution that may fit our needs while waiting for devs or viber team:
Materials:
- ROM MIUI stock, here
- libaudio.so, v5 in "No sound with BT", here, v2 not work, v3 not tested
- Viber 2.1.2.116554, here
How to: - I use cLK 1.5 & CWM 5.0
- Flash ROM (check the ROM thread, system 160M, I think)
- Flash the zip of libaudio.so
- Boot and install Viber, do NOT update (tested, not work)
What works:
- Viber sms (as usual)
- Viber call (phone and bluetooth tested), but check "What still buggy" below
- Gsm sms and call
What still buggy:
- On viber call, every ~40 seconds, we can hear but the other party cannot ==> Put "Hold" for a second and release will resolve the problem
- put "Speaker" on will hang the phone ==> reboot the phone
Let me know if you guys find something (think of replacing HD2 )
---------------edit 1-------------------
I installed the ROM again (wiped sys/cache/) but the problem came back!!! hang and no sound
sorry guys, it seems there is not yet a solution
I had the same issue with my viber in HD2 as well, at Hyperdroid when suddenly I found an update at the Market. Then it was foxed after another update shortly..I clearly didn't get what was the issue.
dunhill1410 said:
I had the same issue with my viber in HD2 as well, at Hyperdroid when suddenly I found an update at the Market. Then it was foxed after another update shortly..I clearly didn't get what was the issue.
Click to expand...
Click to collapse
Did you mean you get through the problem? "Then it was FIXED..." I supposed?
I did test Hyperdroid with Viber, either latest version or 2.1.2, but no luck.
---------- Post added at 09:08 AM ---------- Previous post was at 09:06 AM ----------
Latest Viber 2.1.6 works perfectly on this ROM
no hang, no interrupt so far for long call, after gsm call...
I will update with further test here
---------------edit 1--------------
the test i performed previously was with the same wife network for 2 phones, if phones connect to 2 different networks, problem seems to persist
-------- edit 2: solution ---------
Viber 2.1.2 works perfectly on Hyperdroid 5.9 with MagLdr (fikred kernel r2.16)
Tested for a week with call/sms, before/after gsm call, long/short calls.... --> no hang, good sound
Note:
- you must use MagLdr (test >10 ROMs including Hyperdroid with cLK but no luck)
- do a (very) clean install (task 29 prefer, erase android,viber... folders on SD card, format prefer)
- use Viber 2.1.2 (updated version sometimes hang)
------- edit 3: solution for cLK
- cLK 1.6.5 DP (search somewhere)
- used with Viber 2.1.2 in Hyperdroid v5.9 or v6, works OK (the rom itself sometimes hangs, probably due to cLK)
-------- edit 4 & 5: ICS
- cLK 1.6.5
- latest viber NOT works on ICS tosti (latest version 27/04/2012)
-------- edit 6: ICS
flash this package (the one for ICS) and you can call with Viber without problems (tested on AOPK 40 by Xylograph and NexusHD2 v2.4 by Tytung).
However, if you accept a viber call from other, your phone will hang until reboot (as known issue )
Hi folks,
i have problems with Viber (2.2.3) too on my HD2. I use MIUI on Android 2.3.7 with tytung r12.4 kernel.
After the phone call, i can call through Viber, but the speaker is quiet. Reboot will resolve it.
Any ideas?
Thank you.
bigworldcz said:
Hi folks,
i have problems with Viber (2.2.3) too on my HD2. I use MIUI on Android 2.3.7 with tytung r12.4 kernel.
After the phone call, i can call through Viber, but the speaker is quiet. Reboot will resolve it.
Any ideas?
Thank you.
Click to expand...
Click to collapse
Nice to see that someone is keeping this issue alive. I would also loved to see solution for this problem but unfortunately there isn't atm.
Sent from my HD2 using xda premium
@bigworldcz and @maneken25 -
Hi,
As we explained before, please note that Viber does not officially support your device yet, and that may be the reason for the problems you are experiencing. Here is the full list of officially supported devices: http://bit.ly/Hm5k9p
We are continuously working to adapt Viber to more and more devices, and we hope to attend to the problems with your device soon. We apologize for the inconvenience.
If it's a ROM issue (meaning - it works just fine on Stock on that same device), then you might want to contact the ROM developer and see if they can help you through the problem.
Regards,
the Viber Team.
viber
really hope viber team can do something for our hd2 to use viber properly. I really need it the newest version of viber crush my hd2 gsm calling
I tested several ROMs with last Viber and every time the same error, incoming call blocking phone
Whether there any news on problems with Viber
i am still having same problem i am using "NexusHD2-ICS-CM9-720-HWA_V2.8" this room. :/ please help
Guys forget of using Viber voice call on Htc Hd2. It will never be fully fixed.
Sent from my HD2 using xda premium
Why viber's new ver's does not work on doz ICS v5 20 or 21??
It's working for me. I don't know why it doesn't work for you. Did you try uninstalling Viber, and the installing it again?
Hi!
It happens to me too. In the last versions of Viber, I can hear the people on the other side, but people only hear weird noises.
Until v2.3.2 it works for me, which is the version I have installed. I cannot upgrade.
wishid said:
Hi!
It happens to me too. In the last versions of Viber, I can hear the people on the other side, but people only hear weird noises.
Until v2.3.2 it works for me, which is the version I have installed. I cannot upgrade.
Click to expand...
Click to collapse
Hello!
Viber has updated a lot of things, but has broken a lot of things as well.
This is problem with the application, not the rom. You must report it to the application developers.
By the way, you can use Tango. It is better than Viber!
Also the apps "LINE" encounter this problem.
I have the same problem with CSIPSimple, Viber, etc... (Aurora 5u20 and AuroraSP 3CE). Do you have any ideas?
I got viber working on my u8800, jelly bean by cold_blue
Hi everyone,
I'm an official rep from Viber Media.
In order for us to determine whether or not this is a general problem, or a problem with the specific ROM, etc. - we would need to get more info about this issue.
We would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to specify the link to this page in the appropriate place in the form, for monitoring purposes). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.
If anyone has any more questions/problems, please don't hesitate to let me know.
Thanks in advance