Database Users

Problem with Hero on T-mobile UK

Hi!
I have the handset for few weeks and for couple of days I have a problem at the times to connect to internet. Look like Hero try to send data but there is problem with downlink. Some times when you turn off and on the internet it seemsd to be working at the times ....
I have already updated the software to the newest from T-mobile but still the same problem.
Any ideas ???
Thx

Well i have the same problem with Telus in Canada I thought it was a network problem but now you have me wondering if it is a defect.

same here on T-mobile UK in London... I noticed a reboot solves the problem most of the times... But I am not too sure why it happens in the first place. I noticed it seems to happen in very crowded locations rather than when I am somewhere with not too many people. Every time I install a new radio I hope to see the problem disappear, but it never really does. Quite disappointing... :-( Hope for a fix in the near future though.

I've been getting the same problem.
The HSDPA icon will change to 3G, then the connection will stall completely. I'll have to put the phone into airplane mode and back again to restore it.
T-Mobile tried fobbing me off with my contract didn't allow high speed data, to the next person telling me to just try it in a different post code, they're not aware of any problems, with finally the most recent tech support person telling me T-mobile is aware of a HSDPA and 3G problem that should be fixed in 5 days, please bare with us.
W*nkers.
I definately feel like I've bought a red herring with this phone. Or should have at least got it straight from HTC. I'm reluctant to put a new ROM on there so soon after getting it.

In Canada it seems like it is a network problem. I went out of town about a hour and data worked, came back and it did not work. Phoned and was told it is a network issue and to bear with it they are fixing the problem in a couple days. It seems odd that the same thing is happening in two different across the ocean at the same time though. Who knows if it is the same problem though.

I have the same issue with Orange till this weekend when the phone won't work on 3G at home at all even though it gets a signal. The 3G netwrk is down in my home cell area for a week so I'm stuck on 2G. 2G speeds on some sites are even better than 3G as it doesn't stall on the downlink.

I had this issue but it seems to be OK now. Probably a network issue.

Hi !
It look like the blame is the simcard
Someone suggest something and it give me idea. I have put bit of paper betwen simcard and the thing that hold it and then just a bit on top of it and does seem to have problem. It look like Hero have very sensitive simcard holder
Good luck

All fine here!
I'm in south London, UK and never seem to have a problem with the internet. I'm extremly impressed as on my bus journeys I frequently stream like radio without much problem. I hope things improve.

I'm also in south east london
I get awesome speeds with HSDPA, but not so great with 3G.
I generally stream from last.fm and it pretty much stalls when on 3G. Web-browsing on 3G alone is also not that great for me.
This sounds like it's more a problem with the coverage than the phone though (althoguh it's interesting that a reboot/re-enabling mobile net fixes it).
Couple of things to try:
1 - Download a speed-test and see what speeds you're getting.
2 - Check coverage here: http://www.t-mobile.co.uk/services/coverage/street-check/

im having problems to , i spend half the time on Wifi and only use mobile network if im out and about, but im barely getting 3g and im in heart of england (birmingham)

3G not working, but HSDPA is.

Hi All,
For 2 weeks or so now I've been having an issue with my Hero's internet connection. Didn't notice specifically when it started as it only affects the 3G connection and I mostly get HSDPA in my area. I use WiFi at home anyway.
When the notification bar shows 3G, the upstream arrow flashes periodically but there is no traffic downstream. Market downloads fail, anything which requires an internet connection will timeout.
However as soon as it switches up to H connection, it starts downloading immediately. If I switch to 2G only GPRS and EDGE connections work fine too.
Around the time the issue started I was trying a few different 2.1 roms for the first time. Have flashed several different roms since and have the same issue. Currently using VillainRom5.5. I was already using Radio 63.18.55.06JU_6.35.09.26 but have reflashed this too. Have flashed the stock Orange RUU, RUU_Herrange_UK_2.73.61.5_release_signed_NoDriv er.exe, but the issue remains.
Didn't have a problem, especially at home, before trying the 2.1 roms. I have good signal regardless which connection I have, currently 3 bars.
Thought it might just be an issue around my house but have tested all over and it's the same. Became an issue this week as I was visiting Somerset and in area's without HSDPA. Had to switch to 2G only in order to get internet connection.
Have searched here and other forums but cannot find anything specifically like this, any help greatly appreciated!
Cheers,

hello,
I had a lot of problems with connections (3G/HSDPA/2G) with loose of signal.
I tried a lot of ROMS to solve this problem. But It wasn't the right way...
In fact, My SIMcard was defective. I had to change it, and now all is OK.
I'm not sure that it will be the right issue for you, but perhaps It could be...
BR

Cheers for your reply.
Have contacted Orange today, the customer services guy tried some stuff and asked me to test and call back. Hasn't helped so will call them back in a mo and report back.

Hi,
I am having a very similar issue and I am also on Orange. My issue started after around the time I flashed Villian 5.3 but I doubt this is the issue as I have flashed other ROMS since and have the problem. Have you also done the 2.1 battery stuff by *#*#4636#*#*? I did this around the same time the issue started and I thought it was because I had set it to GSM (auto) but I put it back to WCDMA but that made no difference.
My phone keeps showing 3G then swapping to HSDPA. This is both an my house and in the city. I always got H no matter where I was but now keeps swapping after a couple of mins or when I use internet. I've reflashed ROM, radios and tried a friends Orange SIM and I get the same.

I also have the exact same problem on the 3 network in the uk, definately not a sim problem as before I rooted and flashed it all worked perfectly. Hasnt been too much of an issue as most of my city has hspda coverage but if I go out of town its a pain.
Problem started as soon as I flashed a villain ROM and is present in all 2.1 ROMs I have tried although I have noticed that the legend ports seem more stable and connect a little better, so am currently running the villain 4 ROM. Updating the radio made no difference and I am starting to wonder if it is some thing to do with using a CDMA port?

Linnyuk said:
Hi,
Have you also done the 2.1 battery stuff by *#*#4636#*#*? I did this around the same time the issue started and I thought it was because I had set it to GSM (auto) but I put it back to WCDMA but that made no difference.
Click to expand...
Click to collapse
Yeah I did try that stuff, I too have set it back to WCDMA Preferred. Now you mention it I guess my issue did start around this time too so its likely to be linked.

It does seem too coincidental that we have done the same things and are having the same issues on Orange. I'm going to wait to see if ROM from the official 2.1 build sorts it out and if not swap the phone out. I've had Villian and now BeHero + and still have the issue. I've flashed different Radio's as well and that has not fixed it.

SingleServingFriend said:
Yeah I did try that stuff, I too have set it back to WCDMA Preferred. Now you mention it I guess my issue did start around this time too so its likely to be linked.
Click to expand...
Click to collapse
Ive had this problem for well over a month now, way before the gsm auto trick came on the forums and I started using it, I dont think thats the cause, dont think its a radio issue either as had it on two diff radio versions.
My issue started as soon as I flashed a eris port which as far as I know is cdma based and isnt that a different kind of network than we use over here??
Any devs want to chip in here and help some noobs plz?

I've always had this issue with Orange as well, regardless of ROM, prior or after to flashing. I thought it was just the Orange network capacity as when I use the phone out of peak hours (2-7am) its fine.

I have the stock Hero with 1.5, no roots or custom os & it happens to me on Orange UK.
No idea why, but don't think its to do with custom roms!
Pete
-------------------------------------
Sent via the XDA Tapatalk App

Yaeh i have the exact same issue, tried many different roms, including official orange roms. This issue started before i started playing with customer roms.
Anyone have any suggestions?

Just adding to the list. Same issue for me, Orange UK - not specific to any ROM (Stock or Custom)

I'm going to join the party and say I have this problem too.
Although I didn't notice until I read this and checked, I just assumed Oranges 3G network was unstable in peak times

SingleServingFriend said:
Yeah I did try that stuff, I too have set it back to WCDMA Preferred. Now you mention it I guess my issue did start around this time too so its likely to be linked.
Click to expand...
Click to collapse
I too am on orange uk and tried this and experienced the same issue.
The solution is just reflash rom and radio (no wipe etc so data remains). That fixed it for me.
Also don't mess with *#*#...... settings

I'm still having this issue, maybe it is just the Orange network thats to blame? Seems to be to a number of us cropping up.
Gonna get back onto Customer Services this weekend, see what they say this time.

Same problem here. I'm on Orange UK too. Seems like an Orange network problem rather than a ROM problem

Saw this on my G2 Touch Hero on t-mobile when using villainrom 5.2. Not seen it recently and don't think its related to flashing 6.0.
-------------------------------------
Sent via the XDA Tapatalk App

Thought I'd update this.
Been living with the issue since posting, tried a few roms, all with the same issue.
Tried the latest radio, that didn't help.
Flashed EzHero rom few days ago and 3G has been working fine since! Don't know whats in this rom which might do that, it doesn't display the 'H' icon anymore which is the only visual difference. Might just be coincidence but either way glad its working consistently again.

I've had the same issue here on the other side of the pond in Canada on the Telus Hero. I think it has something to do with the phone trying to default to the fastest connection. I'm assuming the providers don't want us connected to the faster networks constantly, so they have a disconnect on idle response; which in turn is being counter-acted by our hero's need for speed. That is one theory, but I have to include that when I first got my TELUS Hero, before rooting and installing MaDaCo 1.5 I would have stable 3G connections. Any ROM installed following the root of my phone has caused this same dilemma.

This is a big issue on orange one which I have never got to the bottom of.
Now my phone seems to work 99% of the time but it always switches to H before downloading.
It might be something to do with Orange switching to new "next generation" towers. Apparently last time I phoned orange my phone was connected to two towers (only supposed to be one) so it was impossible to triangulate my exact position.
This might have something to do with it.

[Q] Reception/Internet connection on Orange

Hi All,
I've had my DZ for about a week now and on the whole have been very happy with it.
I have however had some issues with reception and internet connectivity.
Firstly the phone appears to lose signal more often than my previous phones. I thought if anything it should probably be better than my Tytn/TytnII.
Secondly sometimes it will appear to get 'stuck' on G instead of moving to 3G or H when I get to an area of improved reception. On these occasions I need to either reboot (and its fine) or turn flight mode on and off.
Other than this it's a great phone so if anyone is able to help (do I need to change any APN settings?) then that would be great.
Thanks - Jon

+1
I'm on T-mobile, and my Streak gets a lot better reception than my DZ.

I'm same network as you and I'm having no problems, it's even roaming to T-Mobile with greater ease than my Pro2 did!

I'm kinda the same. I had a hero on Orange which did the same thing, like you I cycled mobile network on/off to fix it. I suspect its somewhat dependent on where you are in the country though. My phone is sim free and I was going to switch to 3, everyone using them seems to report great 3g service. Anyone with experience?
Sent from my HTC Vision using XDA App

Possible fix for data stalling issues some of us are having.

Right, a little back story.
I brought my SGS2 at the start of May in the UK on O2 so I have an early model which came with the firmware before KE1. I rooted in the first week and was flashing Villainrom 1.0 before too long with no data problems.
I think it was around KE2 with Lite'ning rom that I first saw my phone constantly switching between H & 3G and stalling when receiving or sending data. This behaviour has continued through all the firmwares I've tried with many different modems. I moved onto to Cognition when it was v1.01 and have been using it all the way unto 1.2 with the KG3 modem. Again still with data connecting problems.
Things I have tried -
Turning off fast dormacy
Editing the build.prop http://forum.xda-developers.com/showthread.php?t=1097612&highlight=build.prop pages 1-5
Switching off HSDPA/HSUPA via the *#301279# command
Disabling juice defender
Switching to WCDMA only
Changing modems
Full hard reset and reflasing of roms
Even with the above on multiple roms and rom versions my data connection was unreliable at best and killing spree warranting at its worst.
Possible fix-
What i found lurking on XDA on a slow day at work was the command below
*#2263#
This allows you to select which bands your phone uses. I selected option 2 then tested the 4 available bands. They all resulted in a complete loss of reception except WCDMA 2100. this is probably network specific you'll need to try it yourselves.
The results and current settings
Now when I try to use my data connection the phone no longer switches between H & 3G. It will start on 3G then find H and stay there, I see a slight delay if its been in deep sleep or JD has cut the connect but this is normal for the phone to start on 3G to save power.
Fast dormacy - off
build.prop -stock/unedited (I found this worked for me for a while but since 2.3.4 it didnt seem to help)
HSDPA/HSUPA via the *#301279# command - both on
Juice defender - on
WCDMA only selected as when picking a band it doesn't seem to like having a GSM band selected as well (happy to be corrected on that)
Modem KG3 -
Rom cog 1.2 - I'm patiently waiting 1.4 based on KG6 to test my findings.
Conclusion-
Okay it could be that selecting a band does F'all and that I'm seeing better results for a completely different reason. I'm not a developer so my fixing skills amount to playing with stuff I don't fully understand and seeing how more or less broke I've made it.
After thought -
Ive seen on the sensation forum they have discussed the wrong IMEI code being the cause of poor data speeds so I may look into that next.
Please share your experiences and anything else you've tried.

Ive seen on the sensation forum they have discussed the wrong IMEI code being the cause of poor data speeds so I may look into that next.
That should be no connection as IMEI belongs to phone and handshakes with network first .
KG6 modem some report as better .
jje

I will have to give this a try and see how it works, thanks for the share.

I am in the same boat, it is VERY frustrating to say the least. A typical scenario for me is: reading a web page on my S2 for a good few minutes (3g has gone to sleep mode by the time I have finished reading), I click on a link, 3g flashes, H comes up and flashes once.....wait.....wait.......wait......10 seconds later it decides to initiate a connection and take me where I want to go! It does the same thing with the XDA app. I have been onto O2 about this a couple of weeks ago, all they did was give me the settings over the phone (which were the exact same ones I already had) and they also sent me a replacement sim card, suffice to say, there is no change. Now I am convinced its a network problem of some sort, I have a three sim card which I have been trying out and the above problems do not exist anymore when using three, I click a link after 3g has gone to sleep and it goes from 3g to H and initialises the data transfer in one smooth motion. It looks like I'll be getting my PAC code and moving to Three!

would be interested to hear if switching to the 2100 band helps at all seeing as your on O2 as well

Mine is O2 via Giffgaff and no problems at all .
Tested KG6 modem Wi|Fi only and it is a stronger signal .
jje

Yeah, forgot to mention that, I have just enabled it. I can't test at the moment though coz there is no 3G coverage where I am. The only problem with enabling it is you will not be able to connect to GPRS or Edge if you need to. But it is worth testing regardless.

Just been out and about and tried that setting, didn't make much difference unfortunately

Maybe it was a combination of tweaks on my end. What rom & modem are you using?

bentez2003 said:
Maybe it was a combination of tweaks on my end. What rom & modem are you using?
Click to expand...
Click to collapse
Villain 2.3 with KG3 modem. The problem has been the same whatever ROM I have used, I even flashed back to O2 stock a couple of weeks ago to see if it was a ROM problem, but that was the same. I can't remember what it was like when I first got the handset though, mine was the first batch as well.

JJEgan said:
Mine is O2 via Giffgaff and no problems at all .
Tested KG6 modem Wi|Fi only and it is a stronger signal .
jje
Click to expand...
Click to collapse
The wife is on Giffgaff so I think I'll give that sim a try before I get my PAC off O2.

bentez2003 said:
Right, a little back story.
What i found lurking on XDA on a slow day at work was the command below
*#2263#
This allows you to select which bands your phone uses. I selected option 2 then tested the 4 available bands. They all resulted in a complete loss of reception except WCDMA 2100. this is probably network specific you'll need to try it yourselves.
.
Click to expand...
Click to collapse
hi
i am just testing now this fix. i have an o2 phone and i did the same changes you did, disable fast dormancy, changed build.prop settings, will let you know after going a few times underground ;-)
gabrio

confirm, this is working, even when i go underground or when the signal goes away, it gets back to H/H+ and works, gabrio

Give it a little while, I think you'll be back saying it didn't work
Personally, I went ahead with my threat and moved over to 3uk, never looked back since with this problem, been perfect!

I've tried it all. Disabled fast dormancy, hspa, toyed with band selection, edited build.prop (btw, don't bother with it, the network settings you find on the web to type in don't work on the s2) you name it - but it would still cut out. Luckily, my phone is unlocked so I switched my provider and now it works like a charm with all the bells and whistles enabled. I can ride the tram all across warsaw and maybe have a handful of 2-3 second hiccups when I'm listening to online radio. Curiously enough, on my previous provider I've noted that there are some areas (like a busy mall - Arkadia) where it would not stall as well as a few other places, and most other areas that were notorious with data hanging. I'm convinced now that it is an issue on the telco side (*cough*Orange*cough*), and too bad because I was on a prepaid plan with them that for roughly $30 I had 7GB of transfer. I guess they figured they can promise the world on their trash network, because nobody would actually use it up. YMMV.

Had this issue with a UK GS2 purchased from Negri using it on AT&T.
Since upgrading to the latest UK firmware with 2.3.4 I have not had the issue going on about 2 weeks now!
Man was that issue annoying. Had to restart the phone sometimes to get data back.
Joe

Ok I did that too though how abt lag? Phone lags a bit opening large sms conversations and browsing home screens.. But peace. Yours too?
Gabrio
Sent from my GT-I9100 using XDA App

Internet connection very slow!

I and my father have a new SGS2. When I connect to Wifi, no problems at all. On BOTH, the internet connection is very slow, with stops and always changing H... 3G... H....... If I connect to my old phone, the speed is fine, so it's not the local provider. My SGS2 has a lot of apps in it, and my father's one is stock ready and new, but the problem is the same for both. Also it spends a lot of battery.
Some people are complaining about this problem, is there a solution?

Try disabling fast dormancy.

how do you disable fast dormancy?
cheers

Change network setting to gsm only mode if it still come you might consider to chanhe the sim card, like i plan to.
I also using this gt p1000 with different sim card and it happened more faster browsing rather than this dual core gt i9100
sent from my 2.3.3|dxjpe DJGTabs7

Probably due to the radio sucking. There are others you can flash to...not sure which is best.
Are you by chance on AT&T in the US? Anyone know of the best radio for this phone on AT&T?

I also get very slow internet comnection in areas where high speed UMTS is not available. Actually, in these areas the phone is so slow that it always looses communication with the server. Practically, internet does not work AT ALL!
I'm really tired of being regularly pissed off by this phone and its many defects!

UPDATE:
Just tried disabling fast dormancy by using the hidden service menu *#9900#
It looks like at least now commection works. Speed is not optimal but that may be normal because at the moment I am in an area not covered by H+ connection.
Sent from my GT-I9100 using XDA App

YET ANOTHER UPDATE: Forget what I just said in the post above. It only worked for a few minutes, and then I'm back with no connection. It looks like this phone is rather deaf to 3G networks. But again, I may be wrong. The thruth is that I am desperately struggling to make this bloody phone work, but so far I have no clues at all.
Sent from my GT-I9100 using XDA App

There have been random reports of regional and carrier specific problems with 2/3G. Some have been fixed with s/w updates, some people had to get rid of the phone. If your phone and your father's phone perform differently using the same SIM card, than his phone has a hardware problem. If they both suck, then you can either keep playing with the settings, hope a future s/w release fixes the problem, or get different phones.
The SGS2 appears to be router sensitive. It doesn't like D-Link routers. It appears to like Netgear routers a lot. While you shouldn't have to, changing your router can make a big difference in Wi-Fi performance.
Also, both of the conditions above wreak havoc on battery life. I can get 15 hours connected to my Netgear router while people with D-Link's are lucky to see 8.

I do have a second phone (my good old nokia n95 8GB), and also a second contract with the same carrier. I've already tried swapping the sim cards, and the result is always the same: N95 working flawlessly and SGS2 struggling even to get a reply from the server.
Obviously it's a problem related to the SGS2 (mine is unbranded and unrooted, just made the update to the latest firmware 2 months ago), and not to the carrier, although in this period I am in my parents' house, where signal is slightly lower than what I get in my house, at the opposite side of the city. So some cross relationship with signal strength may actually also be possible.
I do have Dlink routers both in my hose and in my parent's house, but I get very good wifi connection, I really can't complain about that. Also because my routers are different from the model that is known to cause problems. Anyway wifi connection is not in discussion here. It's cellular network connection that's problematic.
This evening, after disabling and reenabling all possible settings, and setting network connection to CDMA only, I was able to get fairly good connections, however we shouldn't be supposed to trickle anything in order to simply get cellular network data connection.
Sent from my GT-I9100 using XDA App