Petition for Microsoft to Intervene and Help - Venue Pro General

Folks, please tweet the following for MS to interfere and help us to fix the Dvp issues.
" @WinPhoneSupport Can Microsoft interfere and help #dellvenuepro owners for a wifi issue and freeze fix? #WP7 experience is ruined by #DVP "
Efjay's request:
" @dell ignores & fails to mention t-mobile #dellvenuepro users (victims) problems, has time to tout at&t version. @microsoft help us! #wp7 "
https://www.twitter.com/notebookgrail/status/71390697407787008
https://twitter.com/#!/efjay01/status/71731138271510528
Include @FCC and @MichaelDell also while tweeting.
Sent from my Venue Pro using XDA Windows Phone 7 App

Pls retweet this as well: https://twitter.com/#!/efjay01/status/71731138271510528

Retweeted both

I actually sent Mr. Steve Ballmer an email last night and was contacted by Microsoft Support today via email. I believe that the only way anything is going to happen will be directly through Microsoft intervention.

jessej said:
I actually sent Mr. Steve Ballmer an email last night and as was contacted by Microsoft Support today via email. I believe that the only way anything is going to happen will be directly through Microsoft intervention.
Click to expand...
Click to collapse
Could you provide his email?. So we can have the maximum # of folks petitioning him and WP7 via various channels. If you think if more people writing to him will ruin it, then no need to share.

Give me a couple of days to see if anything materializes. If I get the run around then I will post it.

notebookgrail said:
Could you provide his email?. So we can have the maximum # of folks petitioning him and WP7 via various channels. If you think if more people writing to him will ruin it, then no need to share.
Click to expand...
Click to collapse
Think its simply steveb at MS dot com. Not a secret, can find it easily online.

hiya scoobies
http://bit.ly/l8IGeq
may want to read that - and yes I do support this cause

domineus said:
hiya scoobies
http://bit.ly/l8IGeq
may want to read that - and yes I do support this cause
Click to expand...
Click to collapse
Thanks, was just going to post that. I retweeted this with the dvp and wp7 tags here:
https://twitter.com/#!/efjay01/status/72032471021129729

efjay said:
Thanks, was just going to post that. I retweeted this with the dvp and wp7 tags here:
https://twitter.com/#!/efjay01/status/72032471021129729
Click to expand...
Click to collapse
should learn more about tagging
perhaps a tip for wpcentral?

domineus said:
should learn more about tagging
perhaps a tip for wpcentral?
Click to expand...
Click to collapse
Still a twitter noob, thats me Tipped engadget, wpcentral next.
Edit: alerted wpcentral and also posted in thier dvp forum.

efjay said:
Still a twitter noob, thats me Tipped engadget, wpcentral next.
Edit: alerted wpcentral and also posted in thier dvp forum.
Click to expand...
Click to collapse
muy bien!
hopefully the problem is going to be axed or a loud enough noise will be made...

Guys, bring @FCC also into picture when tweeting.

Has anyone tried to add @tmonews in their tweets? or @tmobile or anything of the like? Tmonews is pretty good about responding to fans / concerned customers...they are pretty known (at least with tmobile for sure) and therefore they could broadcast the problem or so...idk , just an idea...

erebusting said:
Has anyone tried to add @tmonews in their tweets? or @tmobile or anything of the like? Tmonews is pretty good about responding to fans / concerned customers...they are pretty known (at least with tmobile for sure) and therefore they could broadcast the problem or so...idk , just an idea...
Click to expand...
Click to collapse
Nice idea but android rules on tmonews. Their WP7 forums are deserted, any post that even hints at being pro-WP7 is invaded by android lovers bashing the OS, so I doubt you will get much help from that site. T-Mobile also couldnt care less, in fact from what I've heard all carriers are just paying lip service in their support of WP7, the truth is in their stores where store reps are free to bash WP7 and actively steer people away to other platforms. As we saw with verizon, if a carrier is behind an OS it shows all through their company, from store reps to execs and we are not seeing that happening for WP7.

Can sometime tip TMONews?. I tried for the past few days and the page is constantly loading and fails to send.

Interesting in today's WP Mango event - Dell is not mentioned as Hardware partner in the slide they presented. Just Kick Dell out of the arena. They are actually a scum and ruining the WP7 ecosystem.
Edit: Engadget highlights it - http://www.engadget.com/2011/05/24/dell-curiously-missing-from-windows-phone-mango-hardware-partn/

notebookgrail said:
Interesting in today's WP Mango event - Dell is not mentioned as Hardware partner in the slide they presented. Just Kick Dell out of the arena. They are actually a scum and ruining the WP7 ecosystem.
Edit: Engadget highlights it - http://www.engadget.com/2011/05/24/dell-curiously-missing-from-windows-phone-mango-hardware-partn/
Click to expand...
Click to collapse
I hope they get kicked out as well, absolutely disgraceful treatment of their customers and dont deserve to be in the consumer business at all.

Engadget is filtering my comment there when i linked to the WMP article.

We will be screwed
efjay said:
I hope they get kicked out as well, absolutely disgraceful treatment of their customers and dont deserve to be in the consumer business at all.
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Click to collapse
If Dell is pulling out of the phone business, which would be very likely, since they didn't anticipate having to pour so much money over customer service, then those of us who bought the Venue Pro get screwed unless someone files a class-action suit against Dell to refund our purchases.

Related

Release | Agendus (BETA) is now available for the Window Mobile Pocket PC platform!!!

Our award-winning, fully integrated, personal information manager, Agendus, is now available for the Window Mobile Pocket PC platform.
Agendus for Windows Mobile has been optimized to handle the dynamics of your everyday life, and provide a level of proactive personal assistance that so far has only been available from a “real-life” assistant, not a Windows Mobile-based phone or PDA.
Agendus was designed to work the way you think. It has numerous options for customizing, viewing and using data that you can access via its intuitive interface.
http://www.iambic.com/agenduspro/wmppc/
Now available for pre-sale at 50% off (12.95USD) ...
Enjoy!!!
While some of us will appreciate this post, I for one will download and try it... You have made plenty of regular posts so we know your not a spammer. However, could you please try to refrain from making these types of posts, its borderline spam!
My bad!!! It was not intended to be a spam or promo email .. it was just for informational purposes ... informing folks of this release ..
gravejoker said:
My bad!!! It was not intended to be a spam or promo email .. it was just for informational purposes ... informing folks of this release ..
Click to expand...
Click to collapse
How come the demo download is not available after I have gone through all the forms and even gotten the code??????
victoradjei said:
How come the demo download is not available after I have gone through all the forms and even gotten the code??????
Click to expand...
Click to collapse
Be warned folks!!
And anyway what's the difference between "promotional" and "information" especially when it's all wrapped up in special offers - 50% off etc.
I'm not clear though whether gravejoker is just copying info from some site or whether he has some connection with the company - perhaps he could tell us, so I can offer a chocolate or weild the axe.
Mike
mikechannon said:
Be warned folks!!
And anyway what's the difference between "promotional" and "information" especially when it's all wrapped up in special offers - 50% off etc.
I'm not clear though whether gravejoker is just copying info from some site or whether he has some connection with the company - perhaps he could tell us, so I can offer a chocolate or weild the axe.
Mike
Click to expand...
Click to collapse
No one likes killing spammers more than me and i would have "weilded the axe" if the OP didnt have already over 200 posts and i checked those posts and they werent spam so i let it slide and issued a warning.. I think we are good Mike, he has gotten the hint, so play nice
shogunmark said:
No one likes killing spammers more than me and i would have "weilded the axe" if the OP didnt have already over 200 posts and i checked those posts and they werent spam so i let it slide and issued a warning.. I think we are good Mike, he has gotten the hint, so play nice
Click to expand...
Click to collapse
I totally agree, don't get me wrong I have seen some of gravejokers posts and a welcome contributor he is. Just me being a bit naughty but I suppose it highlights the issue of how people inform the community about new apps.
I guess we all like to know about new things but posters should avoid anything that sounds excessively salesman like. Now I will shut up!!
Mike

The best way to convey your message to Samsung is via Facebook & Twitter

List of Facebook Samsung's accounts related to our cause:
Mobile Department
Samsung Mobile
http://www.facebook.com/SamsungMobile#!/SamsungMobile?v=wall
Samsung Mobile Canada
http://www.facebook.com/SamsungCanada#!/samsungmobilecanada?v=wall
Samsung Mobile España
http://www.facebook.com/pages/Samsu...ges/Samsung-Mobile-Espana/108610811866?v=wall
Samsung Mobile Global
http://www.facebook.com/SamsungMobileGlobal#!/SamsungMobileGlobal?v=wall
Samsung Mobile Romania
http://www.facebook.com/SamsungMobileRomania
Samsung Mobile Singapore
http://www.facebook.com/SamsungMobileSingapore#!/SamsungMobileSingapore?v=wall
Samsung Mobile UK
http://www.facebook.com/SamsungUKmobile#!/SamsungUKmobile?v=wall
another Samsung Mobile ?
http://www.facebook.com/apps/application.php?id=72687635881&v=wall
Country
Canada
http://www.facebook.com/SamsungCanada#!/SamsungCanada?v=wall
Korea
http://www.facebook.com/samsungkorea#!/samsungkorea?v=wall
USA
http://www.facebook.com/SamsungUSA?v=app_264732985926#!/SamsungUSA?v=wall
Models fan base pages?
Samsung Galaxy S
http://www.facebook.com/pages/Samsu...pages/Samsung-Galaxy-S/112079458807762?v=wall
Samsung Galaxy S Romania
http://www.facebook.com/i9000GalaxyS
Samsung Captivate
http://www.facebook.com/pages/Samsu...ages/Samsung-Captivate/114820871900462?v=wall
Samsung Epic ?
http://www.facebook.com/SamsungEpic#!/SamsungEpic?v=wall
Samsung Galaxy S Vibrant ?
http://www.facebook.com/pages/Samsu...msung-Galaxy-S-Vibrant/129061660469467?v=wall
Unknowns
Engineering ?
http://www.facebook.com/pages/Samsung-Engineering/105652329467423?v=desc
Service ?
http://www.facebook.com/SamsungService#!/SamsungService?v=wall
Samsung ?
http://www.facebook.com/pages/Samsung/25448656869#!/pages/Samsung/25448656869?v=wall
Samsung Apps ?
http://www.facebook.com/SamsungApps?filter=2#!/SamsungApps?v=wall
If anyone can confirm which ones are official and which ones are fan based, it'll be greatly appreciated.
The ones in the Mobile Department and Country specific are definitely legit, anything else are most likely fan based sites.
- NEW full list of legit Samsung Twitter accounts -
http://twitter.com/Samsung/lists
And where to write them now, that their filessytem is bad, and thy should use another one? like ext2/4
i think this is why you posted it here, cause we were talking about an official letter by xda, about what we found out etc.
and you said its better to contact them via facebook.
so any idea how to start something big, that they notice, they have to change the FS and fix gps and all other problems?
the way we did it last time to get the 3 button fix, is simply by everyone posting into the wall about the problem
the more people that post the better
so everyone needs to join in to comment on the problem about the lag, so that they can fix it
Thank you for these links. Very nice organised list!
thank you for sharing these infos,i just sent a e-mail to the samsung, through facebook i think is a better way to contact with them.
It's a good list....... and I thank you for your efforts in trying to build a forward list of users wishing to express their opinions.
Unfortunately Facebook (or any other portal for obtaining information) does not interest Samsung.
I and many others have already posted on Facebook and not once has Samsung come back.
An example being in the past week quite a few have posted asking for a Froyo update..... When Samsung finally came back (and it was just the once) they spouted off about a competition. They totally dismissed any of the pleas and have not been heard of since.
I've also tried on Twitter which according to the UK P.R. Manager for Samsung is the media of choice.
Again, NOTHING!
I still think direct communication and getting the news to tech sites (Engadget, Phandroid ect) could be much more effective.
You really expect the engineers are Samsung to browse Facebook and read the loads of crap that their pages get flooded with? Professionals have better things to do with their time.
Direct communication can get through to high ranking people and developers, seeing news about their software screw-ups on major websites will encourage them to act.
Maddmatt said:
I still think direct communication and getting the news to tech sites (Engadget, Phandroid ect) could be much more effective.
You really expect the engineers are Samsung to browse Facebook and read the loads of crap that their pages get flooded with? Professionals have better things to do with their time.
Direct communication can get through to high ranking people and developers, seeing news about their software screw-ups on major websites will encourage them to act.
Click to expand...
Click to collapse
That is also my opinion.
Again I commend AllGamer in trying to inject enthusiasm into this issue but I personally have found the direct line of approach to be more rewarding...... even if it still does not bear fruit at this stage.
Samsung Mobile Romania
http://www.facebook.com/SamsungMobileRomania
Samsung Galaxy S Romania
http://www.facebook.com/i9000GalaxyS
Sales people and Marketing team cares about Image, and when you pressure the sales team, they will get into action.
I've been through many large companies, the companies runs based on the feedback from Sales/Marketing team
It doesn't matter what was the big picture the Development Team had in their plans, all that will go up in smoke the moment the Sales Team announce another "feature" or "new product" even though it wasn't even on the original road map, the Developers will have to do a full 180 to go and work on the new stuff the Sales people are selling, even though it's all vaporware.
the GPS issue we know they are working on it already, although they never officially admitted it
We did it with the 3 button SPL fix, and we got results, we can do it again with the Lag issue as well.
The reason it worked is because everyone chirped in, when you do it on your own, or with just a few people, it wont work, you need the support of the masses.
As long as everyone pitch in and give them the same message they'll have to acknowledge it
Good points. It's not impossible to take both approaches of course.
Cheers for this. Almost worth signing up to Facebook again - almost. As someone else has said, at least in the UK, Samsung's preferred social media site is Twitter. And if you look through tweets mentioning @samsungukmobile, all you'll see is lots of people being ignored. By all means give it a try, but personally, I'd recommend not putting all of one's eggs in one basket, so to speak. Instead bombard them through all available communication channels - e-mail, Twitter and Facebook. And wherever else you can think of...
AllGamer said:
Sales people and Marketing team cares about Image, and when you pressure the sales team, they will get into action.
I've been through many large companies, the companies runs based on the feedback from Sales/Marketing team
It doesn't matter what was the big picture the Development Team had in their plans, all that will go up in smoke the moment the Sales Team announce another "feature" or "new product" even though it wasn't even on the original road map, the Developers will have to do a full 180 to go and work on the new stuff the Sales people are selling, even though it's all vaporware.
the GPS issue we know they are working on it already, although they never officially admitted it
We did it with the 3 button SPL fix, and we got results, we can do it again with the Lag issue as well.
The reason it worked is because everyone chirped in, when you do it on your own, or with just a few people, it wont work, you need the support of the masses.
As long as everyone pitch in and give them the same message they'll have to acknowledge it
Click to expand...
Click to collapse
You are correct about Sales and Marketing.
A large Multi-National company was evaluating a product I developed under an exclusive option.
R&D loved it and had all kinds of plans for it.
Sales and Marketing didn't know what to do with it.
At the end of the option period it was dropped.
Head of R&D resigned in reaction to the decision.
In the end, Sales and Marketing rule.
​
Valeo said:
Cheers for this. Almost worth signing up to Facebook again - almost. As someone else has said, at least in the UK, Samsung's preferred social media site is Twitter. And if you look through tweets mentioning @samsungukmobile, all you'll see is lots of people being ignored. By all means give it a try, but personally, I'd recommend not putting all of one's eggs in one basket, so to speak. Instead bombard them through all available communication channels - e-mail, Twitter and Facebook. And wherever else you can think of...
Click to expand...
Click to collapse
That was me.... On that, Samsung have not posted on that page since the 20th Sep but what is worse is I have replied sending two tweets and not one has shown up on their twitter page.
Have a go.... post a message to @samsungukmobile and I bet your message does not show up on their page.
Now I know why it is their page of preference..... Tweets are being deleted.
this is why we need an organized effort to post on their walls, tweets, emails from all fronts
Their sales/marketing people can't spend a whole week deleting messages from their accounts
Beards said:
That was me.... On that, Samsung have not posted on that page since the 20th Sep but what is worse is I have replied sending two tweets and not one has shown up on their twitter page.
Have a go.... post a message to @samsungukmobile and I bet your message does not show up on their page.
Now I know why it is their page of preference..... Tweets are being deleted.
Click to expand...
Click to collapse
Yup. Been there, done that, still waiting for a response. They're not deleting tweets btw, as they're only being mentioned so don't have the power. Instead, they're just ignoring them, because they're wankers.
that's the difference with Facebook, they can't just ignore it
and if they Delete it from facebook, then you know they did read it but did not want to touch that topic
yet if they leave it on their facebook page, they will get criticized if they don't answer it
Beards said:
It's a good list....... and I thank you for your efforts in trying to build a forward list of users wishing to express their opinions.
Unfortunately Facebook (or any other portal for obtaining information) does not interest Samsung.
I and many others have already posted on Facebook and not once has Samsung come back.
An example being in the past week quite a few have posted asking for a Froyo update..... When Samsung finally came back (and it was just the once) they spouted off about a competition. They totally dismissed any of the pleas and have not been heard of since.
I've also tried on Twitter which according to the UK P.R. Manager for Samsung is the media of choice.
Again, NOTHING!
Click to expand...
Click to collapse
It does work we got Samsung Canada to release the 3 button update.. Via Facebook... After a few post about the problem Samsung Canada replied that they are looking into to the issue.. they even asked for more info from some users.... about 1 week later Samsung Canada updated us saying they found the problem and would be release a fix soon.. a few days later the update was released. and they even thank some people for bringing the issue forward to them.
TriC_101 said:
It does work we got Samsung Canada to release the 3 button update.. Via Facebook... After a few post about the problem Samsung Canada replied that they are looking into to the issue.. they even asked for more info from some users.... about 1 week later Samsung Canada updated us saying they found the problem and would be release a fix soon.. a few days later the update was released. and they even thank some people for bringing the issue forward to them.
Click to expand...
Click to collapse
Suggest a fix to the lag then... hehe
TriC_101 said:
It does work we got Samsung Canada to release the 3 button update.. Via Facebook... After a few post about the problem Samsung Canada replied that they are looking into to the issue.. they even asked for more info from some users.... about 1 week later Samsung Canada updated us saying they found the problem and would be release a fix soon.. a few days later the update was released. and they even thank some people for bringing the issue forward to them.
Click to expand...
Click to collapse
Bear in mind that, just because something works for one national arm of the company, it doesn't mean that it will always work for others...

XDA/Samsung

Hello Guys,
My name is John, I recently became the social media analyst at Samsung mobile. I wanted to start opening the lines of communication between XDA and Samsung. First I wanted to say I have noticed your work on our devices on the XDA forums. I think you guys do an outstanding job, I myself am a developer for mobile devices. So let’s get down to business, we’re going to be in Austin from March 10-15 for the SXSW(south by southwest http://sxsw.com/convention). I was wondering if any of you guys are going so that we could meet up and share a couple of ideas I have. I am looking forward to meeting some of you GREAT developers!
Thanks in advance,
John
Developer/Social Media Analyst
Samsung Mobile USA
Twitter: @SamsungJohn
Welcome! I'm curious to know what a "social media analyst" does.
Hi John. I'm surprised this thread isn't a little more lively.
mattallica76 said:
Hi John. I'm surprised this thread isn't a little more lively.
Click to expand...
Click to collapse
Perhaps everyone is waiting to see who will be the first to ask him about the Froyo update!
Hey SamsungJohn, could you please tell Samsung to make a device like the Xperia Play?
bjhill2112 said:
Welcome! I'm curious to know what a "social media analyst" does.
Click to expand...
Click to collapse
Sounds like he gets paid to stalk people on Facebook! I want a job like that! Oh wait, I kind of get to do that already except my employer doesn't know about it. In all seriousness there needs to be more communication between manufacturers and developers and even users. So many times it seems like someone who is sitting in an office disconnected from the world is the one making decisions. I hope this does become a positive thing and not just some PR BS that one of those people sitting in that isolated offices came up with to try and quiet down the natives because the have became restless and the shouts are starting to be heard inside the palace walls. Time will tell.
Welcome!
bjhill2112 said:
Perhaps everyone is waiting to see who will be the first to ask him about the Froyo update!
Click to expand...
Click to collapse
lol I'm tempted, but I don't want to get flamed haha.
Anyway, welcome John! It's good to know that we can get somewhat of a direct communication toward Samsung because this community does have a lot to offer (and a lot of complaining).
Hope we can help.
SamsungJohn said:
Hello Guys,
My name is John, I recently became the social media analyst at Samsung mobile. I wanted to start opening the lines of communication between XDA and Samsung. First I wanted to say I have noticed your work on our devices on the XDA forums. I think you guys do an outstanding job, I myself am a developer for mobile devices. So let’s get down to business, we’re going to be in Austin from March 10-15 for the SXSW(south by southwest http://sxsw.com/convention). I was wondering if any of you guys are going so that we could meet up and share a couple of ideas I have. I am looking forward to meeting some of you GREAT developers!
Thanks in advance,
John
Developer/Social Media Analyst
Samsung Mobile USA
Twitter: @SamsungJohn
Click to expand...
Click to collapse
I might get flamed for this, but I think this post would actually be better off in the Development forum. I don't think a lot of the developers spend time reading general because of all the drama and arguing that tends to go on here. Maybe a mod can make a judgment call and move it over there.
Hey where is the froyo source john? I had to ask.
Sent from my SPH-D700 using XDA App
Well, if you are really the social media analyst, let me sum up what social media should have told you already.
-We want greater communication from Samsung/Sprint with regards to updates. We don't need solid dates, but we would like to know that you are working on it and a general idea where/what is going on.
-We would like for you to upgrade our phones to Froyo and then to Gingerbread.
-We would like for you to enable this:http://www.engadget.com/2011/02/10/immersions-motiv-development-platform-integrates-haptics-into-a/
since our phones are capable of it but do not currently have the software needed.
That pretty much sums up everything. We know you aren't going to dropping Touch Wiz. We know you aren't going to be porting Honeycomb to our devices. We just want greater communication and for Samsung to start treating this phone as if they actually thought it was important to them.
Hi John, Lets get down to buisness...... We need the source code for the modem, without that there is no buisness here. Thankyou
Stalker
Lol no I'm not a stalker! As I said before I am a developer as well. To summarize, a Social Media Analyst exist for the customer. So, me being a developer I have an understanding of our devices in and out; From the Social Media side, i have a feel for the customer. That's why I'm here to establish a partnership with you guys!
mattallica76 said:
Hi John. I'm surprised this thread isn't a little more lively.
Click to expand...
Click to collapse
Why should it be?
People for the most part, at least those that post on the various forums out there, don't really care anymore for Samsung than they do for Sprint at the moment for the lack of care on putting out updates to the Epic 4g. Sure an official Froyo update would be nice, but most Epic 4g owners have given up hope and aren't holding their breath for any update. Thank you Samsung, and Sprint!
SamsungJohn said:
Lol no I'm not a stalker! As I said before I am a developer as well. To summarize, a Social Media Analyst exist for the customer. So, me being a developer I have an understanding of our devices in and out; From the Social Media side, i have a feel for the customer. That's why I'm here to establish a partnership with you guys!
Click to expand...
Click to collapse
Well I'm glad to see some one from samsung loking at this now u can see that a lot of people are very upset waiting for a simple update. Most people now just want the source code it be great if u can just help out our great devs here by just giving us that. Thanks
sent from my Epic S
SamsungJohn said:
Lol no I'm not a stalker! As I said before I am a developer as well. To summarize, a Social Media Analyst exist for the customer. So, me being a developer I have an understanding of our devices in and out; From the Social Media side, i have a feel for the customer. That's why I'm here to establish a partnership with you guys!
Click to expand...
Click to collapse
So you understand that the biggest thing we need is access to the kernel source code?
Good, now go tell your boss, and his/her boss.
Tell them that they need to do whatever is necessary to get this released.
They are generating a whole lot of angry customers because of their total lack of support.
We've had some decent advancements despite not having source code.
The title of this thread explains it.
ps-- I do have my reservations as to whether or not you actually work for Samsung.
=]
Partnership
I am the real deal, I don't mind posting my badge or something that would establish credibility. I know you guys have a lot of questions for me about updates. We will get to that in a bit. My main purpose today is to let you know that I have been watching your work and i must say it is great. I want to establish a partnership with you guys!
John can u at least respond to questions honestly about a froyo or gingerbread update for the epic? you and the rest of the samsng team on twitter cannot provide us with anyting but "asap" , "will tweet more as soon as we know".
Sent from my SPH-D700 using Tapatalk
ps-- I do have my reservations as to whether or not you actually work for Samsung.
=][/QUOTE]
Yeah, this sounds lame, sounds like someone is stirring the pot. If you are who you say you are, put this personal message in for me and about a dozen of my friends, speed it up or at least give our devs something new to work with.
Im all for some serious interactions with an insider, remove the black cloud of mystery.
Sent from my SPH-D700 using XDA App
SamsungJohn said:
I am the real deal, I don't mind posting my badge or something that would establish credibility. I know you guys have a lot of questions for me about updates. We will get to that in a bit. My main purpose today is to let you know that I have been watching your work and i must say it is great. I want to establish a partnership with you guys!
Click to expand...
Click to collapse
My suggestion for you to get more attention to this partnership with XDA is to look in the Development section for the Epic and Private Message those who make the ROMs.
I here everything your saying, I will provide proof later that work for Samsung. Ill take a picture of my badge or something for you guys.
P.s. I am my boss

Samsung has NO customer forums? Really?

I just went to the Samsung site looking for their Customer Forums where could report some bugs in their latest OTA and suggest some improvements.
THERE ARE NONE.
Seriously, a multi-billion dollar company with NO way for their customers to interact, get problems solved or make suggestions. Nothing. It is inconceivable to me that in the year 2012 a company the size of Samsung would be in the stone ages of customer interaction.
Want to know how they get customer feedback? You log on and post a review of the product. That's it! No interaction, no feedback, no idea if anyone even saw what you wrote - you just post a review and pray.
Yeah you can go to Samsung's Facebook page and post something on their wall but that's not a proper forum.
http://www.facebook.com/samsungsupport
I am honestly dumbfounded at this revelation.
They do it on social media. In a pretty big way too.
Surely, in your research of the GN 10.1, you found that out - I did. They do have a question and answer area.
A "rant" is neither productive nor helpful. They don't have forums. Period.
BarryH_GEG said:
They do it on social media. In a pretty big way too.
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Click to collapse
Social media is a pathetic replacement for an actual Forum. Lol, can you imagine xda-developers as a Facebook page?
Massive fail Samsung. It's clear from some of the changes they made in the last OTA that they aren't listening to the users.
toenail_flicker said:
A "rant" is neither productive nor helpful. They don't have forums. Period.
Click to expand...
Click to collapse
That's probably why they don't have forums. Not enough people ranting. You'll have to forgive me. I didn't research whether Samsung had customer forums. I just assumed they weren't living in 1960.
I am endeavoring to report some bugs on their Facebook page. I have no idea if anyone else has already reported these or if there is follow-up as their "forum" has no apparent structure. Will report back if I get any feedback.
unfortunately yes.
I've been looking for its own forums few years back, and find NONE. :cyclops:
They rather use a facebook page, which we don't know the page is being maintained by who.
But, if you need a fast response, you can try their website, there's a LIVECHAT down there.
Facebook is really a pathetic idea to make it as the main forum of such a big company (in my opinion).
If facebook is being used as an additional media, then yes, it's a good idea.
Time for Mr. Peabody's WABAC Machine
For support: Not a forum and not Facebook.
Samsung needs a Web and Android App accessible Support database.
From 1979 to 2002 I was an IBM Mainframe Systems Programmer at UF in Gainesville Florida, then at the School Board of Alachua County Florida.
I watched large companies like IBM and CA move into the web era with their Support. I moved with them from phone calls and mailing fix tapes to Customer Searchable Databases with user entry for new issues, and with Downloadable Fixes for resolved issues.
Of course, way back then issues for my organization affected 10s of thousands of people where resolving an issue meant dealing with only one person in our organization.
Moving forward to today, we've got 10s of thousands of people and many, many more who all need their individual fixes. Very time consuming compared to dealing with one person.
This is one reason why more and more OTA forced SW updating is happening and why the big companies are pushing cloud computing. Such as Google evolving the Chrome platform; Adobe offering Creative Cloud; and VMWare and IBM competing for hosting Enterprise virtual computers.
Aloha.. Al :highfive:
Is it just me or do 80% of their Facebook Support moderators look like complete burnouts?
If a Forum is too hard for them how about a simple Suggestion Box where users can report bugs directly to the Design Team?
My faith in their meeting future needs with OTA's is greatly diminished. Hopefully they will surprise me.
Sent from my GT-N8013 using Tapatalk 2
http://forum.xda-developers.com/showpost.php?p=31024209&postcount=24
You might get more feed back by directing your rants here. :cyclops:
tonyz3 said:
http://forum.xda-developers.com/showpost.php?p=31024209&postcount=24
You might get more feed back by directing your rants here. :cyclops:
Click to expand...
Click to collapse
tonyz3,
I think you should put in an application to work for the Samsung Design Team, you seem like their kind of guy. :cyclops:
They used to have customer Forum. I was a member. They were so heavily censored, that you could say virtually nothing negative.
When the Galaxy S was having GPS issues, a class action suit was initiated about the GPS problem. I posted this fact and my post was edited to eliminate the sentence stating that. My post appeared but the words "Class Action Lawsuit" magically disappeared!
Moderators would actually cut pieces out of your posts before they would appear.
I then tried to send a private message to another forum member about the censorship and they censored and blocked the private messages as well and then sent me a message saying any more communications of that type would get me banned.
I then posted a second time to the main forum complaining that they were censoring negative posts and was in fact banned from the forum. So there isn't much of a point to a Forum where you aren't alowed to communicate.
So perhaps they just decided to institute the ultimate form of censorship and eliminate the forum altogether.
Digital Man said:
They used to have customer Forum. I was a member. They were so heavily censored, that you could say virtually nothing negative.
When the Galaxy S was having GPS issues, a class action suit was initiated about the GPS problem. I posted this fact and my post was edited to eliminate the sentence stating that. My post appeared but the words "Class Action Lawsuit" magically disappeared!
Moderators would actually cut pieces out of your posts before they would appear.
I then tried to send a private message to another forum member about the censorship and they censored and blocked the private messages as well and then sent me a message saying any more communications of that type would get me banned.
I then posted a second time to the main forum complaining that they were censoring negative posts and was in fact banned from the forum. So there isn't much of a point to a Forum where you aren't alowed to communicate.
So perhaps they just decided to institute the ultimate form of censorship and eliminate the forum altogether.
Click to expand...
Click to collapse
Oh well, they make nice tablets and if we get the same software as the Note II we will all be happy campers.
mitchellvii said:
Oh well, they make nice tablets and if we get the same software as the Note II we will all be happy campers.
Click to expand...
Click to collapse
+1
:highfive:

Let's make a big campaign to get JB's kernel for Atrix!

Hello guys,
Recently Motorola canceled ICS update for Atrix, but i'm wondering: did they started the dev and left middle way, or did nothing at all? If they stopped middle way, we might be able to use they kernel (it's what we need right now), and that would be awesome.
Ofc, Motorola won't release them easily. But what if we ask? What if we make a campaign on social networks and Android websites, and make it really loud? I'm sure i saw this happening for other stuffs, so why not our phone?
My idea is pretty simple:
We setup a hotsite with a simple message and users just have to click on the button referent to his social network to share the campaign. On Twitter, we can mention Motorola's profile, to be sure they are hearing us.
I already have the template ready, and it looks kinda like this: http://takemymoneyhbo.com/tweetit.php
I also have a VPS with Nginx + microcache, PHP-FPM and APC ready to go, so it's able to handle a big spikes of traffic (Digg/Reddit effect). What i need right now is the domain and, ofc, the message to be posted on social networks and on the hotsite itself.
We also would need to think about a name for this campaign (the name of the domain). Like i said, server is ready, template is ready, we only need the messages and a domain, since i can't pay for that at the moment.
As an alternative, we could also use this idea to get JB officially, but i think most of us would install a custom ROM anyway.
List of suggested domains so far:
icanhasdrivers.com
icanhasics.com
retakemotoatrix.com
myphonecanhasICS.com
weonlyneedyourkernel.com
updatemymoto.com (the chosen one)
What do you guys think? Worth doing it? Anyone up to pay for the domain? I will setup a donation button, if anyone is up for paying a domain, just donate
EDIT: The name of the campaign will be Update My Moto! The message for the hotsite and how it looks, can be see here: http://i48.tinypic.com/51eb95.png
As soon as we get the domain, i will close this thread and create a official one for the campaign. Let's rock guys!
Obs: sorry for my English.
might work if you also include other way to file a complaint against moto like via BBB. Motorola might not care about us when we complain to them but moto might care about losing the BBB accreditation. So include other methods like that.
Deafcyclist said:
might work if you also include other way to file a complaint against moto like via BBB. Motorola might not care about us when we complain to them but moto might care about losing the BBB accreditation. So include other methods like that.
Click to expand...
Click to collapse
You can count me in on making as much noise as we can on the matter.
I think it is worth trying. I doubt we would succeed. But worth trying anyway.
So all you need is a domain? No hosting account?
What about:
icanhasdrivers.com or icanhasics.com
upndwn4par said:
I think it is worth trying. I doubt we would succeed. But worth trying anyway.
Click to expand...
Click to collapse
Why you doubt it will succeed? I can try to get it on Gizmodo and lots of other bug websites, since i myself own a big Ubuntu website at Brazil. I think we can make this get pretty big, and Motorola would end up listening.
upndwn4par said:
So all you need is a domain? No hosting account?
Click to expand...
Click to collapse
Yes. We need to come up with a good name for the campaign and a good domain. I also need someone to pay for the domain, since with all the servers i already pay and other stuffs, i'm pretty much out of money haha
Oh, we also need a message that cause impact.
upndwn4par said:
What about:
icanhasdrivers.com or icanhasics.com
Click to expand...
Click to collapse
Added to the suggestion list
Deafcyclist said:
might work if you also include other way to file a complaint against moto like via BBB. Motorola might not care about us when we complain to them but moto might care about losing the BBB accreditation. So include other methods like that.
Click to expand...
Click to collapse
What is "BBB"? I'm sorry, don't think i know it. But as long as it have a share-able link, i'm able to add it.
julian_fern said:
Why you doubt it will succeed? I can try to get it on Gizmodo and lots of other bug websites, since i myself own a big Ubuntu website at Brazil. I think we can make this get pretty big, and Motorola would end up listening.
Yes. We need to come up with a good name for the campaign and a good domain. I also need someone to pay for the domain, since with all the servers i already pay and other stuffs, i'm pretty much out of money haha
Oh, we also need a message that cause impact.
Added to the suggestion list
What is "BBB"? I'm sorry, don't think i know it. But as long as it have a share-able link, i'm able to add it.
Click to expand...
Click to collapse
"BBB" Stands for the Better Business Bureau. It's a consumer agency that takes complaints and helps direct it at the appropriate place. They work with the company and consumer to resolve the dispute. They cover businesses ranging from carpet cleaning to food to cell phone companies. Some companies tout their high rating with the BBB, like a report card, so they value it staying high.
How about retakemotoatrix.com or nomoremotofail.com
I kinda like the ring to "RetakeMotoAtrix"
Sent from my MB860 using xda premium
Lugaidster said:
How about retakemotoatrix.com or nomoremotofail.com
Click to expand...
Click to collapse
we need to gather more moto users (photon, etc)
myphonecanhasICS
icanhasics.com --> the best so far
Vote me in. I have already tweeted with hashtag #motofail
Anything with "icanhas" it's too meme-ish to be taken seriously, IMO.
Sent from my MB860 using Tapatalk 2
I doubt Motofail will care about all the noise.
http://www.change.org/petitions/motorola-mobility-update-my-phone
I'm sick and tired of these corporations/companies walking all over dedicated customers and getting away with it, so you can count me in as well. Even if we don't succeed, I'd be glad to get back at this lying, backstabbing company with some negative publicity.
I don't think it will work because big corporations are stupid. They look at us and think they have only pissed off a few thousand users. They forget that people like us tend to be tech support/advisers for our friends and family.
I agree with jhonnyx that we will need support from other device groups too. I know the Photon got screwed, but what other devices? It would be helpful to post in their forums as well. This should also not be limited to xda. There are many other forums as well. Maybe once we get a little more organized. This will have to be a huge effort to succeed.
This campaign will also have to be clean and catchy. Nothing related to motofail. Motorola will never draw attention or succumb to anything like this.
Why not motoupgwanted... That way it could be used for more then just us?
All you need is domain? Cost what $10 a year, why not set up donation button I'm sure you can get 20 of us to give .50 cents (cost est)
Sent from my MB860 using xda premium
I have already submitted the following post in the usual Atrix ICS thread but I thought it would be useful in this tread as well.
"Just wanted to provide another pointer as to why it is possible to take legal actions and possibly criminal prosecution, in countries where it applies, against Google/Motorola. Security fixes, rather the lack of, from GB 2.3.4 to JB 4.0.1. You want to remember the latest security flaw in Android about a crafted web page that can wipe Android phones without a possibility to recover the lost data.
Why Atrix users should be left without the security fixes and how Google will propose a solution?"
Furthermore to what I have said in above I am certain that only a legal campaign will solve this problem, anything else would be waste of energy.
We already have enough valid technical reasons to argue the case but we need members with legal expertise in matters like this. In my opinion launching two legal precedents, one in Europe and the other in USA, would get us to a proper settlement. Please remember this is not really about just Atrix whereas about two corporates that ripped off consumers without a shame in bright day light.
Hey Motorola, just give us the drivers we want, and step away from the Atrix!
Seriously, is that too much to ask?
Count me in.
However, I also don't believe Moto will deliver. But if we can make some bad publicity to them, let's do it. They deserve it.
And...
Fishmoose said:
Anything with "icanhas" it's too meme-ish to be taken seriously, IMO.
Click to expand...
Click to collapse
... I agree.
Im in and also i wrote in the photon forum.
Sent from my MB860 using xda app-developers app

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