Many topics were made about bad support by ASUS (in the US at least). Well, the past two days I got my first encounter(s) with ASUS support:
I live in The Netherlands and the Transformer kept being delayed so I ordered the 32gb version via eBay. It was from a seller who lifes in Taiwan (funnybom), I payed the same amount as I would pay here in store when it is available incl shipping and received great service from them.
The tablet arrived last Friday and I noticed it had some common issues:
- Screen was not flush, one of the corners was pushed in by about 1 mm and the backplate and that corner is popping out by the same amount. This leaves a gap around the screen.
- Dead pixel
- Speaker imbalanced
So I contacted the seller and ASUS Benelux at the same time. The seller is willing to do something if I send photos and ship it back. I told that I first would try at ASUS and then come back.
I called ASUS Benelux (free number and I did not had to wait a second... ) and got a man on the phone, a genuine Dutch guy so not a callcenter in the middle of the jungle He asked the S/N and immediately found it in the system then he noted my problems and told me he need to ask about it because it was a unknown product. After 2 - 3 minutes he came back and gave me his personal ASUS e-mail address. I had to send some pictures of the problem and mention the problems again in the e-mail. I did that. Few hours later I get a reply that because the product is expected in June, so not yet available in The Netherlands, he has to do some more research to look what ASUS Benelux can do for me at this point. He promised me to e-mail more information the next day as it was already getting late.
This morning I got another e-mail, stating that he is going to arrange a pick-up for my tablet so they can start repairing/replacing. If I didn't want this he recommended me to exchange it at the store I bought it from. So it was my call if I want it to be picked up by ASUS or not, easy choice
I'm now waiting for the confirmation that it will be picked-up. I'll keep you updated how it goes. But for now, my first experience is very positive if not perfect. Normally you have to send it back and if very lucky you do not have to pay the shipping costs. Now they even arrange a pick-up
reserved for follow-up
This is good to know since I am currently living in the US, bought a transformer. But I'm moving to Holland soon so knowing they'll RMA it is nice
Das een mooi bericht over die Benelux service, waar ik eigenlijk benieuwd naar ben is of je ook nog douane kosten heb moeten betalen... Ik had een paarweken geleden een pakje uit China en daar kwam nog ff 70 euro aan douane kosten bij!
8t88 said:
Das een mooi bericht over die Benelux service, waar ik eigenlijk benieuwd naar ben is of je ook nog douane kosten heb moeten betalen... Ik had een paarweken geleden een pakje uit China en daar kwam nog ff 70 euro aan douane kosten bij!
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Nee, ik heb er €20 euro en "gift" laten opzetten
Related
I got an email regarding the mda2, it will be released on 10th of november in holland, with a bussines contract.
here it is in dutch
T-Mobile vanaf 10 nobember 2003 De MDA II en
Communication Center zal gaan aanbieden in combinatie met een zakelijk
abonnement. U kunt deze abonnementen afsluiten bij de volgende T-Mobile
dealers: Phonehouse, T4T, Belcompany en Tell Me.
Hi,
Anyone is using T-Mobile NL Pocket Internet Total?
How is it in terms of speed and reliability?
The cheapest two are:
(a) 64 Kbps / 16 Kbps (download / upload) for 9.95 euro / month
(b) 192 Kbps / 32 Kbps (download / upload) for 19.95 euro / month
How fast on average?
Thanks for your input.
ik weet niet of je nederlands spreekt/leest maar ik heb een half jaar a gebruikte en nu ook net een half jaar b....ben over beiden erg tevreden!! enige verschil is de snelheid.ik hoot het wel als je nog meer wilt weten.
Mark
ik gebruik ook al een hele tijd de eerste, is natuurlijk geen adsl of kabel, maar voor op de telefoon is het geweldig
vegotto said:
ik gebruik ook al een hele tijd de eerste, is natuurlijk geen adsl of kabel, maar voor op de telefoon is het geweldig
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guys, in english please for this is an english based forum.
i am using a for 1.5 years now and if you just sync your email with your phone this is a good choice, if you are going to do some serious browsing i should suggest hsdpa
Cheerz
I'm having PIT since september 2005, and it's still working great, I've the full line open, so no caps. It's nice to surf around the web with 140KB/s.
sell htc p3470 excellent conditions , like new absolutely no scratches.
on the screen protection film still in its, original box with all the accessories with receipt for warranty remaining.the software is in french language.
260 € price including shipping
Bonjour
Région parisienne:
Je vend mon Pharos 200€. Très bon état, pas de rayures. 1 mois de (presque) utilisation. Garantie de dix mois.
Je préfère une remise en main propre et un réglement en espèce. pour les intéressés envoyez moi un private message et on organise un rdv sur Paris
Cordialement
Info
ce forum n est pas un site de vente en ligne il y a ebay priceminister etc merci d avance
I live in greece. Do you sell it? If you pay the shipping i buy it for 240 eyro.
Or i trade it with my x500+ . What do you say?
Waiting answer
sdremmolo said:
sell htc p3470 excellent conditions , like new absolutely no scratches.
on the screen protection film still in its, original box with all the accessories with receipt for warranty remaining.the software is in french language.
260 € price including shipping
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I'm going to try:
http://www.radiopopular.pt/catalogo/detalhesproduto.php?idprod=18231
tomorrow, if it checks out I will confirm here, and anyone will be welcome to order I add 20€ for my efford ontop of the advertized price and the shippingcosts. Not to greedy I hope Ofcourse they ship themselves to and your free to order there.
OK forget radiopopular in Portugal. After checking on their site if the device is available in the store of my choice I drove 80 miles just to hear that it's not available from that store.
a question for Dutch friends, do you know this e-shop? is reliable?
http://pdas.centralpoint.nl/htc/99hhc013-00/touch-hd-wwe-eu/
CentralPoint is one of the larger and older webshops and definately reliable.
Don't forget though, CentralPoint wasn't specifically targeted at consumers, but for larger IT-Corporations and it's probably not the cheapest as well.
IceEyz said:
CentralPoint is one of the larger and older webshops and definately reliable.
Don't forget though, CentralPoint wasn't specifically targeted at consumers, but for larger IT-Corporations and it's probably not the cheapest as well.
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thanks for your answer ! so can't i buy here as consumer ?
yes you can
i hate to post links to other fora but a large dutch forum has reviews of that shop
http://tweakers.net/shopreview/3042/central-point-europe-b-punt-v.html
hey dude
actually a more reliable shop with a fantastic service is www.pdashop.nl.
IceEyz said:
CentralPoint is one of the larger and older webshops and definately reliable.
Don't forget though, CentralPoint wasn't specifically targeted at consumers, but for larger IT-Corporations and it's probably not the cheapest as well.
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Well, this point certainly does not apply to the HD, as CentralPoint is one of the few so far in the NL that will sell it well below the E600,-.
The only store beating it by another significant margin is www.algebeld.nl, with a very low E556,- price tag. Don't know much about their reliability though, but in another thread someone commented that it is a good store.
shadykw said:
actually a more reliable shop with a fantastic service is www.pdashop.nl.
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Reliable yes, but with a E75,- difference between it and the cheapest, also reliable shop, it's kind of overpriced. Not many stores charge as much as that in the NL.
Bestelmaar.nl is also pretty cheap and reliable...at least, when I was checking out my options for 'verlenging'.
Posting from my brandspanking new HD, btw Great onscreen keyboard...better than the iphone at picking out the letters ypu are aimimg at
MacDegger said:
Bestelmaar.nl is also pretty cheap and reliable...at least, when I was checking out my options for 'verlenging'.
Posting from my brandspanking new HD, btw Great onscreen keyboard...better than the iphone at picking out the letters ypu are aimimg at
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Bestelmaar and gsm.nl aren't that reliable...check google and you will find that they have much unsatisfied costumers. I believe those are one and the same...
nin2thevoid said:
Well, this point certainly does not apply to the HD, as CentralPoint is one of the few so far in the NL that will sell it well below the E600,-.
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Well, you really need to put tweakers.net in your favorites. It will save you money
There are 14 shops in the netherlands with a price below 600. Centralpoint comes in at place 11. Not the cheapest at all. Cheapest one is this one:
http://www.pdawijzer.nl/gsmshop/product/3930/htc-touch-hd
hou het thuiswinkel waarborg in de gaten, en ze hebben ook het mcafee logo, klik je op het thuiswinkelwaarborg en word doorverwezen naar het thuiswinkelwaarborg site, en er staat informatie van het huidige bedrijf, is het goed, en kun je zien waar je recht op hebt bij dat bedrijf.
Bought mine at 2call.nl (WWE) version 5 weeks ago for EUR 542,-.
It was delivered within 3 days. 8GB card was included.
Bought mine from www.algebeld.nl for E556.
Hiya guys,
I'm watching this forum since I heard of the SGS II a month ago, but I haven't seen any release date for the Netherlands.
Any one already knows this? Or do we just have to wait?
Thanks in advance
Hi, I ordered a SGS2 (at studentmobiel.nl) and it will be delivered in week 19.
There are more shops with this delivery date of week 19, so 9-13 may.
It will cost €499,- and €6,- of deliverycosts.
This will be the 16GB version. but with or without NFC, I don't know.
Greez, Theo.
Did my pre-order at algebeld.nl
(489,- euro)
From the order status:
Verwachte verzenddatum: 06-05-2011
* Dit is de datum wanneer de product(en) bij ons verstuurd worden. Deze datum is pas definitief als u een verzendbevestiging per email heeft ontvangen.
De door u bestelde producten staan op dit moment in bestelling bij de leverancier. De verwachting is dat deze 06-05-2011 binnen zullen komen. Deze producten zullen dezelfde dag verstuurd worden.
http://www.algebeld.nl/gsm/samsung/i9100-galaxy-s-ii/noble-black.html
golf2vr6 said:
Did my pre-order at algebeld.nl
(489,- euro)
From the order status:
Verwachte verzenddatum: 06-05-2011
* Dit is de datum wanneer de product(en) bij ons verstuurd worden. Deze datum is pas definitief als u een verzendbevestiging per email heeft ontvangen.
De door u bestelde producten staan op dit moment in bestelling bij de leverancier. De verwachting is dat deze 06-05-2011 binnen zullen komen. Deze producten zullen dezelfde dag verstuurd worden.
http://www.algebeld.nl/gsm/samsung/i9100-galaxy-s-ii/noble-black.html
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Hmm, a bit cheaper, but the deliverytime will practically be the same.
I think this is the general starting delivery date for NL.
studentmobiel.nl was the first with advertising, so I directly ordered and payed, so that I will be one of the first having the SGS2. (also Arnhem)
Greez...
What are the reasons to get an unlocked phone, instead of one with a contract?
Only two things I can think of is not being bound to a contract, and ur abel to switch phones fast and easy(although this won't be fast with this phone, cause it rocks)
Cheers
golf2vr6 said:
Did my pre-order at algebeld.nl
(489,- euro)
From the order status:
Verwachte verzenddatum: 06-05-2011
* Dit is de datum wanneer de product(en) bij ons verstuurd worden. Deze datum is pas definitief als u een verzendbevestiging per email heeft ontvangen.
De door u bestelde producten staan op dit moment in bestelling bij de leverancier. De verwachting is dat deze 06-05-2011 binnen zullen komen. Deze producten zullen dezelfde dag verstuurd worden.
http://www.algebeld.nl/gsm/samsung/i9100-galaxy-s-ii/noble-black.html
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I also preordered there but I got it with a 2yr contract.
Btw did you already subscribed for the 8GB card? I'm not sure whether or not I can do it now already as you need an invoice and I don't have a real invoice yet. Only some confirmation emails.
Vuuyi said:
What are the reasons to get an unlocked phone, instead of one with a contract?
Only two things I can think of is not being bound to a contract, and ur abel to switch phones fast and easy(although this won't be fast with this phone, cause it rocks)
Cheers
Click to expand...
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Or in case people have a contract already and need a new phone.
In all cases, you pay much more compared to buying a phone /w contract. Usually I stick with a phone and a 2yrs contract. This way it only costs me around 300-350 euro a year instead of 600+ when you use 1yr contracts. I think walking around with the same phone for 2yrs is pretty much doable
El Salvador said:
Or in case people have a contract already and need a new phone.
In all cases, you pay much more compared to buying a phone /w contract. Usually I stick with a phone and a 2yrs contract. This way it only costs me around 300-350 euro a year instead of 600+ when you use 1yr contracts. I think walking around with the same phone for 2yrs is pretty much doable
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My thoughts exactly! A contract it is then!
Thanks for all the information guys!
Samsung Galaxy S ll Pre-registratie!
The thinnest smartphone ever zal vanaf eind mei in de winkels verkrijgbaar zijn, maar heeft nu al een award in de wacht gesleept: de Media Totaal Award voor Mobile Phone van het jaar: - kan geen link plaatsen -
aldus samsung NL facebook!
http://www.samsunggalaxy-s2.com/samsung-galaxy-s2-kopen-nederland
All the resalers so far. I will get my device in 2-3 days with belsimpel, they are the first and only 2 euro more expensive than algebeld. I pay 491, but only 5 for shipping, a total of 496. With algebeld you pay 7,50 for shipping so actually if you really Dutch you will save that euro hahaha (just to confirm all the stereotype about the Dutch being cheap )
El Salvador said:
I also preordered there but I got it with a 2yr contract.
Btw did you already subscribed for the 8GB card? I'm not sure whether or not I can do it now already as you need an invoice and I don't have a real invoice yet. Only some confirmation emails.
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I subscribed for the card.
Bedankt voor je registratie!
Dit is een registratiebevestiging van je aanmelding en deze e-mail dient als bewijs van je deelname aan de promotie. Dit is tevens je garantiebewijs voor de 8GB microSD geheugenkaart, dus bewaar deze e-mail goed!
Stuur (een kopie van) deze aanmelding samen met een kopie van je aankoopbon naar:
Samsung Galaxy S II 8GB Pre Sale
Antwoordnummer 1185
6200 VB MAASTRICHT
De 8GB microSD geheugenkaart wordt zo spoedig mogelijk naar je toegestuurd, nadat we je complete inzending hebben ontvangen.
Voor vragen of opmerkingen kun je contact opnemen met de Samsung Service- en informatielijn: 0900-2020088 (10 cent/minuut).
Met vriendelijke groet,
Samsung Mobile
I did that too, maar heb je al iets opgestuurd? Zou dat al kunnen denk je? Het enige bewijs van aankoop dat ik heb, is de orderbevestiging. Dit is echter een standaardmailtje waar je aankoop niet op staat. Het enige waar mijn bestelling op staat, is het .pdf bestand van het contract.
How about we keep it in English guys.