Database Users

ActiveSync issues with sending e-mail

Getting a weird behavior on the EVO with Active Sync.
I remember using it on my Hero with my company's Exchange server a while back, and everything worked.
With the EVO I can get e-mails, push works great, but when sending an e-mail I'm running into a weird issue.
Immediately after hitting send, the phone will complain that the message could not be sent. "Unable to send e-mail" or something like that.
If I go into the Outbox I can see that the e-mail is there. The phone will flash the message every few seconds, meaning it's trying and failing.
The strange part is, the e-mails are actually going through. The first time this happened my e-mail was sent to a work distribution list 15 times before I realized what was going on and deleted the e-mail from the Outbox.
That was with stock ROM and no mods. Today I tried sending an e-mail after rooting the EVO and using Damagecontrol ROM. The issue is still there. I can reproduce the problem just by sending an e-mail, it will be in the Outbox, will go through over and over until I delete it from the Outbox.
It seems like the phone is not getting confirmation from the Exchange server (or ActiveSync rather) that the message is getting sent properly.
I'm not sure exactly how ActiveSync pushes the sent e-mails back to Exchange. It uses the same SSL connection used for push and sync, but does it put it in the Outbox and then try to sync that folder with the server and the server is supposed to delete it from the Outbox once it is sent?
The sent e-mails are showing up in my Sent Items folder, every single one, so if I got 5 copies in my test, I will find 5 sent e-mails in the Sent Items folder.
Weird

I would talk with your IT dept and find out if there are any other smartphone users having the same issue (and if so, which platform), or if yours is an isolated case. I would also try synching your Exchange mailbox with a different android device (and then a different platform) to see if you can replicate the problem; you can also try synching someone else's mailbox on your device.
I don't have a solution for you, as I've never heard of this happening on any smartphone platform.
However, start with basic troubleshooting and you should be able to narrow down the source of the problem.

I am having the same exact issue!!!! Finally someone I can relate with. I have tried everything and no other users on my Exchange server are having this problem.
I have downloaded Moxier Mail from the market and I am using that just for the email and it works fine but I would really love to get this resolved.
Someone help!!!!

khov07 said:
I would talk with your IT dept and find out if there are any other smartphone users having the same issue (and if so, which platform), or if yours is an isolated case. I would also try synching your Exchange mailbox with a different android device (and then a different platform) to see if you can replicate the problem; you can also try synching someone else's mailbox on your device.
I don't have a solution for you, as I've never heard of this happening on any smartphone platform.
However, start with basic troubleshooting and you should be able to narrow down the source of the problem.
Click to expand...
Click to collapse
Thanks khov07. I have talked to my IT guy. I did try to configure the account on my Hero last night and got the exact same issue. Most of the users here use their iPhone's without a problem.
Now that I have found that the Hero has the same issue, I will go back to my IT guy and we'll try and see if we can find anything useful in our Exchange logs.
Since there are barely any configuration options in the e-mail client, it all probably boils down to a communication issue between the server and the client. Hopefully we'll be able to find the problem and correct it.
Edit: There's another user that has a Moment, I'm not sure if he uses ActiveSync on it, but I'll check with him to see if he has any issues.

Co-worker with the Moment can send e-mails without a problem, but he uses Moxier. So there's something going on between the HTC Mail App and the Exchange server.

OP, I would ask a co-worker if you could borrow their phone (or perhaps your IT dept has a spare for testing) that is non-Android and try synching your mailbox to that device, see if the problem resurfaces.
Finally, take a look at those Exchange logs. You may be limited, however, based on the version of Exchange your enterprise is running, i.e., 2007 vs 2003. Exchange 2007 has significant improvements in mobile device management over 2003.

khov07 said:
OP, I would ask a co-worker if you could borrow their phone (or perhaps your IT dept has a spare for testing) that is non-Android and try synching your mailbox to that device, see if the problem resurfaces.
Finally, take a look at those Exchange logs. You may be limited, however, based on the version of Exchange your enterprise is running, i.e., 2007 vs 2003. Exchange 2007 has significant improvements in mobile device management over 2003.
Click to expand...
Click to collapse
That's a good idea. Would rule out a problem with my account.
We do use 2007, we could never get this running on 2003.
Thanks

OP: Let us know your progress, as someone has reported the same issue on this thread. I myself am interested in knowing the root cause.

I am still having the issue and would love a resolution.
Thanks in advance,

Well something is definitely f'd up with the ActiveSync client that HTC includes.
I have just put Froyo (EvolutionV8) on my Evo and configured my exchange account on it. I can send e-mail without any problems.
Some Exchange servers have the issue, as most users are not having any problems, but the few of us that are will probably keep having the problem. I haven't had much time to do any troubleshooting on this.

It's good to hear the the issue isn't on Froyo, but I think the HTC Mail client has some extra security features that I would like to take advantage of. I was hoping the recent update would solve the problem, but no such luck. Maybe when the 2.2 official HTC update is released it will fix the problem.

same problem here
I have the same issue on send and rcv, send usually works ok, but checking mail just goes over and over till exch server stops trying. Bugs the hell out of me, im running exch 2007 from 1and1. Would be nice to find a fix to this.
B

same issue here people, on a HTC Wildfire with 2.1 original FW.
sucks...

I have the same issue with exchange and the old touchdown. 6.2 touchdown fixed it for me. must be an exchange update that messed everything up for htc
Sent from my PC36100 using Tapatalk

2.2 includes some additional security features not present in 2.1, such as PIN security enforcement.
I have noticed many ActiveSync issues can be cleared up by wiping out the synch on the device, AND wiping out the local cache on your device. I usually see issues with Droids (all three) synching to Exchange - contacts don't show up, or calendars don't populate, etc.
Also, check to see if your exchange account is synched with any other devices. I have also seen odd issues with synching when your mailbox already has a device partnership with a WinMo device. If it does, delete all of them (server-side), wipe out the account on your phone, wipe out the local cache, reboot, wait 15 minutes, and try again.
Evo's should synch just fine with Exchange.

Exchange Integration questions

I'm tempted -- the hardware platform seems to be very close to what I'd want. (Don't like that the front buttons aren't hard-buttons, but I can probably live with that.)
I'm waiting (for now) to hear some feedback about Exchange integration (calendar sync, push email, contacts sync.)
(I got (and returned) two Android phones so far: an N1 on the day they came out, and a Galaxy S (pretty nearly the day they came out) and ended up returning both. (History: Blackberry 857, Blackberry 5810, Blackberry 6710, Blackberry 7290, Blackberry 8310. Yes, I'm used to my Exchange email and calendar being rock-solid.))
Questions for anybody who gets their hands on one and has Exchange:
- Does calendar sync work? Comments?
- Can you: accept/reject/tentative meeting requests from email app?
- Can you: accept/reject/tentative meeting requests from calendar app?
- Can you create a meeting request?
- Can you view availability?
- Can you change the meeting reminder tone? (Believe it or not, on the Galaxy S running 2.1, there's no way to do this.)
- Does email push? Comments?
- Do email subfolders push?
- Can you move messages into subfolders?
- Can you view and/or search server subfolders?
- Can you get a unified view of your Exchange and Google/GAFYD inbox?
- Can you access the GAL?
- Do contacts sync?
- Do contacts in subfolders sync? Can you choose subfolders to sync or not?
- Can you do these things in the stock apps, or do you have to use Touchdown or K9 or Moxier to get the results you want?
Thanks.

From what you list, Touchdown would be your best bet I think. Granted, I haven't used (or have ever heard of) K9 or Moxier so I don't know how they are but I have used Touchdown since Android 1.5 and it's been fantastic. Last night I got my G2 and decided to try the stock Exchange in Android to see how well it fared and it's fine for basic Exchange email but that's about it. A co-worker of mine swears by it but I'm wondering if he just doesn't want to pay for Touchdown? Then again all he does is basic email. If you're doing more like meetings, availability, etc... then you'd need to look at something other than stock Exchange. In my case, I'm sticking with Touchdown. I don't know if you've used Touchdown at all but you can download it (fully functional) and use it for 5 (or is it 7?) days before it asks you to purchase it.
Now for K9 and Moxier...I haven't even heard of them but will check them out myself to see if they are a better way to go than Touchdown.

Exchange integration is very important to me and so far, this phone is outperforming the Blackberry that I used before I got the G2. Granted, I was not on a BES with the BB; I imagine that there's pretty much nothing better than a Blackberry on a BES when it comes to Exchange.
Here are answers to your questions:
Calendar sync works great. I create an event in Outlook and see it on my phone really quickly, and vice versa. I cannot say that the sync is instananeous but does the trick.
Accepting/rejecting/creating meetings and availability I've never had the opportunity to do, so I don't know.
You can change the overall meeting reminder tone, but not for each individual meeting. At least not natively....there may be an app available for that.
Email pushes. Sometimes instantaneously, sometimes with a bit of very reasonable lag (30sec - 1min).
I'm able to access my email subfolder on my phone. The sent messages sync between my Outlook and my phone, as well as my junk mail folder syncs also (unfortunately).
It appears I cannot move emails from one folder into another (bummer).
It also appears that not only can I not search through any of my emails, I also cannot copy/paste from the body of the emails I receive either (major bummer).
I only have one email address syncing right now.....but I believe you can have the inbox either split your two email addresses into their own respective inboxes, or combine the two and show all in one. I did this on the Vibrant while I had it for a very short time. I can say though that Gmail has its own icon and MAY not show in the general Email application. I don't know for sure as I don't really even use gmail and have not tried adding it under the general Email application.
The GAL is supported and it's pretty cool cause I can start typing a recipient's name in the "to" field in my email and it'll auto search the GAL.
Contacts sync in the same manner as email/calendar sync.
I haven't seen any options to choose contact subfolders to sync. I will say though that distribution lists/contact groups don't sync.
Everything I've said in this post deals with the native Email application of Android 2.2. I am not using any third party application.
Tasks and Notes do not sync.
Best of luck to you.

I have been using TouchDown for +1 year. Started on the MyTouch 3G and it is easier to use on the G2.
The G2 integration is basic: calandar, email and contacts only . Touchdown is a full fledged Exchange client that allows you do everything you can do from your desktop. Took less than 2 mins to configure and it was up and running. There was 0 issue transfering the license from the myTouch to the G2 as they have integrated the license to your google email account, not the phone you purchased it for.

^ Stock does contacts sync too.

The Froyo email client supports Activesync version 12, that eliminated some of the limitations that the stock exchange intergation had. On my G2 I have 3 exchange accounts setup. all sync'ing calendar, contacts, email add, moves, changes and invites. In addition to that I can sync my public folders, most particuarly my GALs.
So that there is no confusion on what I am saying:
Here are important points:
- It is possible to synchronize ALL public/shared folders to the devices. This
includes emails, contacts, calendars and tasks.
- The folders must be explicitly selected for synchornization
- Only few devices can display more than one calendar or contact folder, so all calendars, and contacts even shared will be contained in the native folder. Only a problem with you use multiple accounts.
The only current Activesync limitations with contacts are as follows:
Activesync can synchronize up to 3 email address. Phone number synchronization is limited to 2 Home numbers, 1 Home Fax, 1 Mobile, 1 Pager, 3 Work (one will be labeled 'Company Main') and one Work Fax number."
So you do have options, but as you can see from the other posts, what you want to do can definitely be supported.

I call BS on you syncing tasks and being able to move emails between folders natively.

I bought a license for Moxier Mail back in the days before Android 2.x. I don't keep any third party EAS clients around anymore thanks to the built-in EAS. However, if you absolutely need features like GAL, accept/reject meetings, availability, basically anything beyond mail and very basic calendaring, then you better get one of the third party EAS clients.

aedv said:
I call BS on you syncing tasks and being able to move emails between folders natively.
Click to expand...
Click to collapse
What exchange server version are you trying to do it on, and what is the version of Activesync?

markdurant said:
What exchange server version are you trying to do it on, and what is the version of Activesync?
Click to expand...
Click to collapse
I have no idea......my school runs it.

aedv said:
I have no idea......my school runs it.
Click to expand...
Click to collapse
Other than your phone how do you connect to your email account?

For what it's worth the implementation of ActiveSync on the G2 is not supporting any security provisioning.
Passcode lock is not enforced, and I am not 100% about remote wipe. I will be testing at some point in time tomorrow.
I will be contacting HTC tomorrow, T-Mobile didn't have any info about the lack of support for these features.
I was surprised as this is the only 2.2 phone I have tested that does not support these features. (Droid 2, Droid X, HTC 4G, CM6 on my HD2)

Remarkably HTC was even less help than T-Mobile
I was basically informed that not enough people had complained about the bungled implementation of ActiveSync yet, so they didnt have any further information and were not investigating a fix.
It was a nice 12 hours G2, but it looks like you are going back to Tmo

markdurant said:
Other than your phone how do you connect to your email account?
Click to expand...
Click to collapse
Outlook 2010 direct to the exchange server

mark925 said:
From what you list, Touchdown would be your best bet I think. Granted, I haven't used (or have ever heard of) K9 or Moxier so I don't know how they are but I have used Touchdown since Android 1.5 and it's been fantastic. Last night I got my G2 and decided to try the stock Exchange in Android to see how well it fared and it's fine for basic Exchange email but that's about it.
Click to expand...
Click to collapse
I tried Touchdown back on the N1, and I recall being very unimpressed with the UI; I'm afraid I don't remember specifics, but it didn't leave a good taste.
When you say "it's fine for basic Exchange", can you clarify what you consider non-basic? (I would, for example, consider everything I mentioned to be "basic"; non-basic would be delegate management, category administration, rules....) Thanks.
I tried Touchdown when I tried the N1, and was so unimpressed that I don't think I tried it again on the Galaxy S. Moxier doesn't appear to be updating MoxierMail, but it worked pretty well. K9 was new to me, but appealed because it was rapidly evolving with a strong, tech oriented, development and discussion community -- a couple of small bugs I found were reported, tested, and fixed during just the week I had the Galaxy S.
UPDATE: Just saw this on the Touchdown site: "TouchDown does not work with POP3 or IMAP servers". In other words, I couldn't use it as a single client for Exchange and non-Exchange accounts; for me, that's a killer.
aedv said:
Exchange integration is very important to me and so far, this phone is outperforming the Blackberry that I used before I got the G2. Granted, I was not on a BES with the BB; I imagine that there's pretty much nothing better than a Blackberry on a BES when it comes to Exchange.
Here are answers to your questions:
Calendar sync works great. I create an event in Outlook and see it on my phone really quickly, and vice versa. I cannot say that the sync is instananeous but does the trick.
Accepting/rejecting/creating meetings and availability I've never had the opportunity to do, so I don't know.
[...]
Email pushes. Sometimes instantaneously, sometimes with a bit of very reasonable lag (30sec - 1min).
I'm able to access my email subfolder on my phone. The sent messages sync between my Outlook and my phone, as well as my junk mail folder syncs also (unfortunately).
It appears I cannot move emails from one folder into another (bummer).
[...]
The GAL is supported and it's pretty cool cause I can start typing a recipient's name in the "to" field in my email and it'll auto search the GAL.
[...]
I haven't seen any options to choose contact subfolders to sync. I will say though that distribution lists/contact groups don't sync.
Everything I've said in this post deals with the native Email application of Android 2.2. I am not using any third party application. [...]
Click to expand...
Click to collapse
aedv, thanks for your response -- I'm a little confused though. You say you don't have BES, but your back end is Exchange? If that's right, thanks -- valuable info. I'd appreciate it if you'd check the contacts subfolder thing; if you're willing, PM me your email address, and I'll send you a test meeting invite so we can see if you get the option to accept/decline.

My back end is Exchange, and I did not use BES while I was on my Blackberry. The Exchange server is run by my school and they don't have a BES.
I tried contact subfolders and that didn't work. I sent myself an invitation to a meeting and I was given the option on the phone to either accept or deny the invitation, so there's your answer.

markdurant said:
The Froyo email client supports Activesync version 12, that eliminated some of the limitations that the stock exchange intergation had. On my G2 I have 3 exchange accounts setup. all sync'ing calendar, contacts, email add, moves, changes and invites. In addition to that I can sync my public folders, most particuarly my GALs.
So that there is no confusion on what I am saying:[...]
Click to expand...
Click to collapse
markdurant, thanks -- despite your great answer, I'm still a tiny bit confused. Can you clarify re:
- contacts subfolders: I have a main Contacts folder, with a subfolder "manufacturing contacts". Can I cause the subfolder to sync? (I understand from your answer that the appearance on the device may be "flat", i.e. all in one giant list; that's ok.)
- message filing: You are able to move messages from Inbox to other Exchange folders?
- Common inbox: You mention having three Exchange boxes; do you get a consolidated view, perhaps with color coding? Do you have any non-Exchange (e.g. Google) email accounts?
Thanks again.

Nothign can be worse than the Vibrant's exchange integration... for some reason it will NOT sync the majority my calendar entries on my exchange account. Email is fine but the calendar on the vibrant is just terrible. Worked fine on the nexus, and has sync'd fine on any nokia (symbian s60/maemo) phone I've used as well.
One of the reasons I'm ditching the vibrant and jumping to g2 goodness.

moxie said:
For what it's worth the implementation of ActiveSync on the G2 is not supporting any security provisioning.
Passcode lock is not enforced, and I am not 100% about remote wipe. I will be testing at some point in time tomorrow.
I will be contacting HTC tomorrow, T-Mobile didn't have any info about the lack of support for these features.
I was surprised as this is the only 2.2 phone I have tested that does not support these features. (Droid 2, Droid X, HTC 4G, CM6 on my HD2)
Click to expand...
Click to collapse
How does it not support passcodes? It's a feature of Stock Android 2.2...

SuperFly03 said:
How does it not support passcodes? It's a feature of Stock Android 2.2...
Click to expand...
Click to collapse
My point exactly...

[Q] email clients

What are you guys using for email client on your xoom?
I try to keep alot of emails on my client at a time because sometimes I need to access older emails for my work. This has been my experience
Stock email client: looks great definitely designed for tablet. However I had issues with the program keeping all of my emails. I had downloaded all of the ones I needed (about 6 months back). However at some point the client reverted back to the default 25 messages. Frustrating.
K-9 mail: I use this program on my samsung epic 4g and works well. It is supposed to work on android 3.0 but it crashed all of the time. Had a hard time handling a lot of emails as well. Just isnt stable on android 3.0
Enhanced email: I had to pay for it, which sucks since I just use pop not exchange server. However, it has not crashed as of yet and all of my emails are still there. You get what you pay for, I guess?
What has been your experience?

Google Nexus 7 Exchange Email - offline actions don't sync properly when online

Hi. I've just started using a Google Nexus 7 using jelly bean (4.1.1) and I have not rooted the device. So far so good except for the Exchange email client. I've set up the account and all seemed to be working fine and then I went out of the house... and I started to have some problems. Two problems: 1. Replying, in spite of checking the "include quoted text" button the replies did not include the quoted text. This happened when I wrote the email when I was either offline or tethered to my mobile's wifi hotspot when on a train. The connection was probably poor and this may have been the issue but it was a bit worrying - especially as a couple of emails went to clients and made no sense without the original text being included. 2. Emails I deleted from the inbox when offline.were deleted from the tablet inbox, and when I synced, remained deleted, but did not delete from the inbox of other exchange devices (my mobile and my pcs/laptops). I reinstalled and that solved the reply issue. But still I have found, if I delete emails when offline,even when i do a full sync when online, they remain in the exchange inbox (pcs/laptop/mobile/outlook web access) but they are not in the tablet inbox and even when I resynchronise the tablet,the inboxes don't match between tablet and other devices. All the other devices, the inbox matches when they are all freshly synced.
I am deeply fed up about this. The tablet's been great but I feel like I've just gone back 6 years to dodgy exchange syncing. I have run exchange on my android v2.2 htc desire for a couple of years without issue and it's been a joy.Hoping someone may know what I can do,re. fixes, or even who at android/google/asus I should tell/might provide a fix. I want to avoid rooting and I know about touchdown but would prefer to work with the native email client to save on space and I've used touchdown before and found it unsatisfactory for my needs. Any help and advice would be appreciated. I'm not a developer but I'm a savvy user and can follow instructions well!
I've googled a lot in the last few days and though I've seen lots of talk about faillure to set up Exchange in the first place, I've not seen this issue yet. But I think I'm probably one of the earlier users of exchange on this device. It seems unlikely but I suppose possible it's just me but perhaps someone can tell me about that too. Could it just be my version of active sync/jelly bean/google nexus that has this issue!?
Thanks for any help.

Same problem here. Just did a bunch of email on an airplane and after landing, connecting to wi-fi, and syncing, none of the changes were synced to my laptop or even to the hotmail web client. I really hope someone has a solution to this as it is really unacceptable.

same problem
I have the same problemwith my nexus 7 (v2):
I reply to an email and I check "include quoted text" and this part is not sent.
any ideas? This concerns only emails received via my exchange (corporate) account.

[Q] Deleted emails on my laptop don't get deleted on my Note 3 - HELP!

Howdy...
I'm using the standard email client (not Gmail) on my note 3...
My issue is that when I delete an email through either my laptop client, or my email's webclient (I use Fastmail.fm), the emails don't delete on my Note 3.
The result is that I can delete a bunch of old messages and spam on my laptop, but they hang around on my phone.
I've used K-9, and it works perfectly, deleting emails on the phone as I delete them on the laptop, but I was hoping to use the stock email client so I could have Galaxy Gear notifications from the email.
Has anyone else seen this issue? Or know how to fix it?
Thanks!
Best,
Ben
*

ben1000 said:
Howdy...
I'm using the standard email client (not Gmail) on my note 3...
My issue is that when I delete an email through either my laptop client, or my email's webclient (I use Fastmail.fm), the emails don't delete on my Note 3.
The result is that I can delete a bunch of old messages and spam on my laptop, but they hang around on my phone.
I've used K-9, and it works perfectly, deleting emails on the phone as I delete them on the laptop, but I was hoping to use the stock email client so I could have Galaxy Gear notifications from the email.
Has anyone else seen this issue? Or know how to fix it?
Thanks!
Best,
Ben
*
Click to expand...
Click to collapse
Hi Ben,
Since you are using a stock email client on your notebook, how have you enabled the syncing with your Note 3. When using GMail and other email clients, there's an API within the device which queries the email server requesting new notifications based on what you've triggered your device to query. With a stock email client, this does not always succeed as some ISP's have crippled 3rd party applications from querying their servers.
Hope this helps!

I'm not sure what you mean by a 'stock email client on my notebook'. It's Apple Mail, but I can use my webclient too..
As I mentioned, I'm not using an ISP. I use fastmail.fm
I have enabled 'syncing' on the phone... or else I wouldn't be getting new mail at all, I suppose...
So, getting new mail is not an issue. The issue is that mail deleted on my laptop is NOT deleted on my phone. So, if I delete 100 spam emails on my laptop, they are still on my phone. Again, only with the standard email client. It works perfectly with K-9.
Sorry if I've misunderstood your response. Can you elaborate what I may be doing wrong?
Best,
Ben
cellrama said:
Hi Ben,
Since you are using a stock email client on your notebook, how have you enabled the syncing with your Note 3. When using GMail and other email clients, there's an API within the device which queries the email server requesting new notifications based on what you've triggered your device to query. With a stock email client, this does not always succeed as some ISP's have crippled 3rd party applications from querying their servers.
Hope this helps!
Click to expand...
Click to collapse

I started having problems with the stock email app on my note 2 & gave up on it & went over to using K9 so when I got my note 3 I expected problems with it but gave it another chance & it's completely screwed up. It constantly downloads mails I've deleted & shows them as unread & sometimes displays only old mail from about a year ago.. its a total mess... its doing that "your password has changed couldn't connect" thing that it also did on my note 2... I've now deleted all the accounts off it & only use K9.
Sent from my SM-N9005 using xda app-developers app

ben1000 said:
I'm not sure what you mean by a 'stock email client on my notebook'. It's Apple Mail, but I can use my webclient too..
As I mentioned, I'm not using an ISP. I use fastmail.fm
I have enabled 'syncing' on the phone... or else I wouldn't be getting new mail at all, I suppose...
So, getting new mail is not an issue. The issue is that mail deleted on my laptop is NOT deleted on my phone. So, if I delete 100 spam emails on my laptop, they are still on my phone. Again, only with the standard email client. It works perfectly with K-9.
Sorry if I've misunderstood your response. Can you elaborate what I may be doing wrong?
Best,
Ben
Click to expand...
Click to collapse
Hi Ben,
Based on your initial post, I though there were two issues:
Problems with your Apple Mail syncing with fastmail.fm and vice-versa
Problems with the K-9 application installed on your Android device syncing with fastmail.fm and vice-versa
Sorry for any confusion my post may have caused! This will be the best way to explain things and let me know should you have questions...
K-9 is an email client which you have installed on your Android device. This client has been configured during its initial setup so when you receive new mail, it is delivered to K-9 on your Android device. Syncing has been turned on so what you do with the remote client (K-9) will reflect on the server (fastmail.fm) and vice-versa. There is usually some type of setting triggered where on conflict, the server takes priority.
The above as you've suggested is working correctly but the problem here is with your Apple Mail:
Apple Mail is your client application within OS-X which supports the handling of email. During the configuration of this application, you have entered all your server settings for fastmail.fm so this client (Apple Mail) will query and pull email from the fastmail.fm server either real time, in specific intervals (5 min, 10 min etc...) or simply when you click a "Check Mail" button.
The problem you have is whenever you update Apple Mail, the changes are not reflecting (or syncing) to your device. I do not know much about Apple Mail but your issue would lead me to the conclusion you have disabled this ability within your Apple Mail program. I would double check your settings and make sure you have enabled your Apple Mail program to propagate changes to the server. This will allow changes made to email within your remote client to update server-side and should reflect across all your devices which are configured with the fastmail.fm email account.
The only issue is Apple products are very strict with their security measures so I know the Apple Mail client will download from the server but I'm unsure if it allows a post-back to update the server regarding changes made through the Apple Mail client. I'm sure it's a simple fix within the settings but if not, I'm assuming it has to do with a layer of security being implemented by Apple but not being an Apple user myself, someone else would need to clarify.
Hope this helps!

Howdy...
There's nothing wrong with Apple Mail... Working perfectly.
Nothing wrong with the webapp from Fastmail. Also perfect.
Nothing wrong with K-9. Works perfectly.
The issue is with the stock Android Mail app on my Note 3.
Cellrama... I sincerely appreciate your efforts, but perhaps you could confine yourself to just dealing with that issue, as I seem to be having a very tough time explaining the situation to you... There's nothing at all wrong with the laptop, webapp, or K-9. They have all been working as they should for several years now...
My only issue is that I would like to receive email notifications on my Gear.. So, I have to use the default Android email client.
But, as was stated by the other poster, it seems not to work correctly. When iMAP email is deleted, that delete should sync across all clients. With me, it's syncing perfectly with every client except Android Email.
I apologize if my initial post confused you. I'm new to this forum, and I don't seem to be having much luck describing the problem in a way you are able to understand, so again, I apologize.
If anyone else has a solution to the issue, I would greatly appreciate your input.
Best,
Ben
cellrama said:
Hi Ben,
Based on your initial post, I though there were two issues:
Problems with your Apple Mail syncing with fastmail.fm and vice-versa
Problems with the K-9 application installed on your Android device syncing with fastmail.fm and vice-versa
Sorry for any confusion my post may have caused! This will be the best way to explain things and let me know should you have questions...
K-9 is an email client which you have installed on your Android device. This client has been configured during its initial setup so when you receive new mail, it is delivered to K-9 on your Android device. Syncing has been turned on so what you do with the remote client (K-9) will reflect on the server (fastmail.fm) and vice-versa. There is usually some type of setting triggered where on conflict, the server takes priority.
The above as you've suggested is working correctly but the problem here is with your Apple Mail:
Apple Mail is your client application within OS-X which supports the handling of email. During the configuration of this application, you have entered all your server settings for fastmail.fm so this client (Apple Mail) will query and pull email from the fastmail.fm server either real time, in specific intervals (5 min, 10 min etc...) or simply when you click a "Check Mail" button.
The problem you have is whenever you update Apple Mail, the changes are not reflecting (or syncing) to your device. I do not know much about Apple Mail but your issue would lead me to the conclusion you have disabled this ability within your Apple Mail program. I would double check your settings and make sure you have enabled your Apple Mail program to propagate changes to the server. This will allow changes made to email within your remote client to update server-side and should reflect across all your devices which are configured with the fastmail.fm email account.
The only issue is Apple products are very strict with their security measures so I know the Apple Mail client will download from the server but I'm unsure if it allows a post-back to update the server regarding changes made through the Apple Mail client. I'm sure it's a simple fix within the settings but if not, I'm assuming it has to do with a layer of security being implemented by Apple but not being an Apple user myself, someone else would need to clarify.
Hope this helps!
Click to expand...
Click to collapse

ben1000 said:
Howdy...
I'm using the standard email client (not Gmail) on my note 3...
My issue is that when I delete an email through either my laptop client, or my email's webclient (I use Fastmail.fm), the emails don't delete on my Note 3.
The result is that I can delete a bunch of old messages and spam on my laptop, but they hang around on my phone.
I've used K-9, and it works perfectly, deleting emails on the phone as I delete them on the laptop, but I was hoping to use the stock email client so I could have Galaxy Gear notifications from the email.
Has anyone else seen this issue? Or know how to fix it?
Thanks!
Best,
Ben
*
Click to expand...
Click to collapse
Ben,
When you setup your fastmail account, did you set it up as a "POP" account or an "IMAP" account? POP accounts will only pull a copy of the email from the server to your device, but will not push changes made on your device back to the server. IMAP, however, is a two-way email protocol that will push changes made on your phone to the server. It looks like Fastmail supports both POP & IMAP, so I would try following the instructions listed here.

Howdy...
Thanks, but it's IMAP. I assume that if it weren't, it wouldn't work perfectly with Apple Mail, WebMail, and K-9.
It seems no one really wants to admit that this is an Android problem... No worries, I appreciate the help, and will look elsewhere... I appreciate the time you took to reply...
Best,
Ben
edwmsjr said:
Ben,
When you setup your fastmail account, did you set it up as a "POP" account or an "IMAP" account? POP accounts will only pull a copy of the email from the server to your device, but will not push changes made on your device back to the server. IMAP, however, is a two-way email protocol that will push changes made on your phone to the server. It looks like Fastmail supports both POP & IMAP, so I would try following the instructions listed here.
Click to expand...
Click to collapse

ben1000 said:
Howdy...
There's nothing wrong with Apple Mail... Working perfectly.
Nothing wrong with the webapp from Fastmail. Also perfect.
Nothing wrong with K-9. Works perfectly.
The issue is with the stock Android Mail app on my Note 3.
Cellrama... I sincerely appreciate your efforts, but perhaps you could confine yourself to just dealing with that issue, as I seem to be having a very tough time explaining the situation to you... There's nothing at all wrong with the laptop, webapp, or K-9. They have all been working as they should for several years now...
My only issue is that I would like to receive email notifications on my Gear.. So, I have to use the default Android email client.
But, as was stated by the other poster, it seems not to work correctly. When iMAP email is deleted, that delete should sync across all clients. With me, it's syncing perfectly with every client except Android Email.
I apologize if my initial post confused you. I'm new to this forum, and I don't seem to be having much luck describing the problem in a way you are able to understand, so again, I apologize.
If anyone else has a solution to the issue, I would greatly appreciate your input.
Best,
Ben
Click to expand...
Click to collapse
Ben,
Your initial posts refers to multiple devices and what works/doesn't work. I fully understood your post and was trying to provide you a little background information. I apologize if you took offense but when I ask what stock email client you're using on your notebook and the response received by you is you're unsure what I mean but you use "Apple Mail"... Well that's an email client!
The issue is when using the stock email application provided by Android, when you make changes through your Apple Mail program, this is not syncing to your device or to your Galaxy Gear for that matter. The simple answer is... With your stock Android application, as long as you have enabled IMAP, email should sync effortlessly. This has already been suggested by another member. If it is not working, you will need to check the settings in your Apple Mail client as well as your stock email application within Android. There is most likely something on the server which is blocking your sync. I would even log into fastmail.fm through your web browser and check the settings on their server to ensure everything is set correctly. As for the Galaxy Gear device... Well, I would not buy this as I've heard more bad than good and one review set focus on it's poor ability to sync email.
Hope this answers your question with more clarity.
---------- Post added at 08:53 PM ---------- Previous post was at 08:31 PM ----------
ben1000 said:
Howdy...
Thanks, but it's IMAP. I assume that if it weren't, it wouldn't work perfectly with Apple Mail, WebMail, and K-9.
It seems no one really wants to admit that this is an Android problem... No worries, I appreciate the help, and will look elsewhere... I appreciate the time you took to reply...
Best,
Ben
Click to expand...
Click to collapse
I think it's more to do with a settings issue server-side (in the settings on fastmail.fm) or through one of your clients which is used to access your email. You rely on a web-based email solution (fastmail.fm) which you access using one of many programs installed on an array of devices. The problem here is when using the stock Android application for mail, any modifications made to mail through your notebook running "Apple Mail" will not propagate across the server and update live on your device using the stock Android mail app. You already have stated every other application and program work but it's just the stock Android mail application.
This would lead me to believe the stock Android mail app does not support fastmail.fm. Many API's developers now use are custom and specific to targeted applications such as an API call to communication with GMail and their array of services. I agree you're issue pertains to the stock Android mail app. Is this an Android problem??? Just as much as it is a fastmail.fm problem. Fastmail.fm is not your most popular email program therefore, developers will not be flocking to purchase custom API's for implementation into their software.
You have answered your own question circuitously! I use the stock email app for GMail and Outlook without problem so the developer has implemented the proper API's to interact with IMAP on these specific servers but I will assume has opted against this for a less popular web-mail server.
Hope this helps!

Actually, I think it's far more likely that Apple Mail, Fastmail, and K-9 all work perfectly, and that, as has been suggested by others many times on this forum and even on this thread, the stock Android app is flawed... This would make sense, since I'm sure Google would rather you use Gmail than some other provider.
Thanks for your time, but there are many assumptions in your email that are wrong... but let's just call it quits at this point. No need to reply, as I won't be checking.
I truly appreciate the time and detail you put into your post, and I'm sure you'll help many others.
Best,
Ben
PS: I've been using the Galaxy Gear for about a week, and find it a wonderful companion. I highly recommend it. Is it perfect? No, but I believe it's the best smartwatch out there currently, and it has exceeded my admittedly lowered expectations...
cellrama said:
Ben,
Your initial posts refers to multiple devices and what works/doesn't work. I fully understood your post and was trying to provide you a little background information. I apologize if you took offense but when I ask what stock email client you're using on your notebook and the response received by you is you're unsure what I mean but you use "Apple Mail"... Well that's an email client!
The issue is when using the stock email application provided by Android, when you make changes through your Apple Mail program, this is not syncing to your device or to your Galaxy Gear for that matter. The simple answer is... With your stock Android application, as long as you have enabled IMAP, email should sync effortlessly. This has already been suggested by another member. If it is not working, you will need to check the settings in your Apple Mail client as well as your stock email application within Android. There is most likely something on the server which is blocking your sync. I would even log into fastmail.fm through your web browser and check the settings on their server to ensure everything is set correctly. As for the Galaxy Gear device... Well, I would not buy this as I've heard more bad than good and one review set focus on it's poor ability to sync email.
Hope this answers your question with more clarity.
---------- Post added at 08:53 PM ---------- Previous post was at 08:31 PM ----------
I think it's more to do with a settings issue server-side (in the settings on fastmail.fm) or through one of your clients which is used to access your email. You rely on a web-based email solution (fastmail.fm) which you access using one of many programs installed on an array of devices. The problem here is when using the stock Android application for mail, any modifications made to mail through your notebook running "Apple Mail" will not propagate across the server and update live on your device using the stock Android mail app. You already have stated every other application and program work but it's just the stock Android mail application.
This would lead me to believe the stock Android mail app does not support fastmail.fm. Many API's developers now use are custom and specific to targeted applications such as an API call to communication with GMail and their array of services. I agree you're issue pertains to the stock Android mail app. Is this an Android problem??? Just as much as it is a fastmail.fm problem. Fastmail.fm is not your most popular email program therefore, developers will not be flocking to purchase custom API's for implementation into their software.
You have answered your own question circuitously! I use the stock email app for GMail and Outlook without problem so the developer has implemented the proper API's to interact with IMAP on these specific servers but I will assume has opted against this for a less popular web-mail server.
Hope this helps!
Click to expand...
Click to collapse

ben1000 said:
Actually, I think it's far more likely that Apple Mail, Fastmail, and K-9 all work perfectly, and that, as has been suggested by others many times on this forum and even on this thread, the stock Android app is flawed... This would make sense, since I'm sure Google would rather you use Gmail than some other provider.
Thanks for your time, but there are many assumptions in your email that are wrong... but let's just call it quits at this point. No need to reply, as I won't be checking.
I truly appreciate the time and detail you put into your post, and I'm sure you'll help many others.
Best,
Ben
PS: I've been using the Galaxy Gear for about a week, and find it a wonderful companion. I highly recommend it. Is it perfect? No, but I believe it's the best smartwatch out there currently, and it has exceeded my admittedly lowered expectations...
Click to expand...
Click to collapse
There's no assumptions in my email which are wrong but hey... everyone is entitled to their opinion. If you read a bit closer, I agree with what you've stated! Your response mirrors mine in that the Android email app is flawed. Whether this is due to lack of API implementation or forced by other more dominant email providers, that's anyone's guess.
Glad you like your Galaxy Gear. I cannot comment but based on reviews, I would tend to shy away myself but that's great it works for you.
Thanks and have a good night!

ben1000 said:
Howdy...
Thanks, but it's IMAP. I assume that if it weren't, it wouldn't work perfectly with Apple Mail, WebMail, and K-9.
It seems no one really wants to admit that this is an Android problem... No worries, I appreciate the help, and will look elsewhere... I appreciate the time you took to reply...
Best,
Ben
Click to expand...
Click to collapse
Ben,
Just want to clarify to make sure we didn't miscommunicate. I wasn't asking if Fastmail is IMAP...i know that it supports both IMAP & POP. My question was did you set it up as an IMAP account on your phone. When adding an email account via the stock email app on the Note 3, after you enter your email address & password and pressing the "manual setup" button you'll be asked if it is a POP account, IMAP account or Microsoft Exchange ActiveSync account. If your server supports IMAP and you set it up as an IMAP account on the phone, it should work. It's a universal protocol that is supported on both ends. Sorry if I misunderstood your response...just wanted to make sure I was clear.
Thanks,
Ed