Database Users

Unable to make or receive calls

I wonder if anyone can help with a fault on my M3100. So far I've searched this website for answers with no luck. I have Hard Reset the phone, upgraded the Radio, all without any luck.
About 6 days ago my M3100 suddenly stopped being able to make or receive calls. Whenever I try to dial out the call drops out before being established, and if I try to call in to the phone the caller receives a series of beeps.
At first it seems to be a SIM problem, but the Vodaphone SIM is fine in any other phone. If I put my Orange SIM in the phone it just comes up as "No Service".
I'm at the end of the line in what to do and it doesn't seems to make any sense.
Any comments, suggestions, advice or help very much appreciated.
..... Further symptom details:
I can send and receive text message with my Vodaphone SIM installed and access WiFi and GPRS networks. Orange SIM won't connect at all! Both SIMS work fine in a standard phone ! Only clue I can think of here is that the Vodaphone SIM is UMPTS and GSM where the Orange is GSM only. The spare phone I tested them in was GSM only.
Could the GSM part of the M3100 be stuffed ?
I'm stumped for the time being!! It doesn't seem to make any logical sense. Maybe any of you who know the in's and out's of how the device communicates might find some clues in that...
Heeeeelp !

More details..
I've just added a few more details on the symtoms.. maybe the few extra clues might yeild some thoughts from someone !

Have you checked the band selection in Settings > Phone?
Is it possible that the phone could have become blacklisted? How long have you had it? How did you buy it? (This is probably NOT it, since the text still works.)
Have you tried a tweaker to enable HSPDA?

Had the phone for over 12 months so Blacklisted shouldn't be the issue. I've tried all the band selections including Auto but no luck.
Haven't tried the Tweaker... do you have any details on that...
Up until it suddenly stopped working it worked on all networks..
Another possible clue is that I was "Roaming" in France for a month and it was there that I made my last successful call. I have UK SIMS... I have an Australian SIM which I'll try now to see if that makes any difference..

Tried an Australian SIM roaming in the UK ! The service connects on two available networks,Vodaphone and TMobile but not on Orange and O2 (like with the Orange UK SIM). Same fault as the before with the networks it will connect to.
This seems to eliminate the SIM or Network being the fault and isolate the fault to the Device...

probably not the issues, but worth a try?
I live in a very strong 3G + HSPDA ares, but cant make or recieve anycalls tho texts work on T-mobile, i need to have my phone in 2G mode, and calls work fine???
If i leave my house and go a few miles 3G works as it should able to call and recieve etc!

Can't seem to work out how to force the phone onto 2G or 3G ... if anyone can advise I'll give that a try!

I have had very similar problems to this.
Please see my post:
http://forum.xda-developers.com/showthread.php?t=325149
I do think this is some sort of network problem as after I posted the issues in the thread above, I left home and travelled about 6 miles and the signal came back and the phone worked fine.
Today, I have been able to make and receice calls but all of a sudden I got cut off from a call then could not make or receive calls (incoming goes straight to voicemail).
I can however use my Orange SIM without problem and both Vodafone and Orange SIMs work fine in other phones.

stevegardner said:
Can't seem to work out how to force the phone onto 2G or 3G ... if anyone can advise I'll give that a try!
Click to expand...
Click to collapse
im running schaps 3.57a rom and in my Comm Manager, its at the bottom on his 12 button one, where you can turn on/off, wlan, bt, flightmode, direct push etc

stevegardner said:
Can't seem to work out how to force the phone onto 2G or 3G ... if anyone can advise I'll give that a try!
Click to expand...
Click to collapse
You can also go into Settings > Phone > Band.
If the band tab does not appear (to the right of the network tab), then you may need to do a registry tweak.
From the very helpful wiki:
Enable/Disable GSM/UMTS Band Selection
Cingular kindly disables anything useful about the network on the 8525. To enable the Band Selection Tab on your Phone settings page, set the following:
[\HKLM\Software\OEM\PhoneSetting\]
"ShowUMTSBandPage"=dword:00000001
To disable, simply clear the value to 0:
[\HKLM\Software\OEM\PhoneSetting\]
"ShowUMTSBandPage"=dword:00000000
Click to expand...
Click to collapse

Have travelled outside England again this week and... well the phone works fine roaming on my UK Vodaphone SIM. Seems very ODD.. only thing I can put any logic to is a problem with the GSM part of the phone. It's working here in Stockholm on the 3G network no problem.
Anyone advise how I force the phone to be on GSM and 3G so I can test this theory. The BAND settings under SETTINGS>PHONE don't seem to give you this control over how it connects..

Hey i got the same problem anyone solved it yet!

Hi Sunnyb1
Since my last post I returned to England where the phone was useless. No SIM cards would work, some would not register at all but my Vodaphone SIM seemed to register but as before it would not receive calls, nor could I make calls out.
Now I'm in Australia with an Australian SIM card. NO PROBLEMS AT ALL !!
The phone works just fine !!
It's a mystery indeed...
Without any knowledge of the ins & Outs of how a SIM card / Network / and the phone work together it's impossible for me to arrive at any conclusive logic.
Hopefully someone might stand up to the plate and offer some explanation !
Anyone from HTC out there ??????
Steve

stevegardner said:
Hi Sunnyb1
Since my last post I returned to England where the phone was useless. No SIM cards would work, some would not register at all but my Vodaphone SIM seemed to register but as before it would not receive calls, nor could I make calls out.
Now I'm in Australia with an Australian SIM card. NO PROBLEMS AT ALL !!
The phone works just fine !!
It's a mystery indeed...
Without any knowledge of the ins & Outs of how a SIM card / Network / and the phone work together it's impossible for me to arrive at any conclusive logic.
Hopefully someone might stand up to the plate and offer some explanation !
Anyone from HTC out there ??????
Steve
Click to expand...
Click to collapse
I got the phone and it was working perfectly on Orange then i tried unlocking it and ever since it has come up with "NO Service" like you everytime i put a Orange Sim in the phone it does not show up.. but when i put a Vodafone sim it works perfectly i tried reflashing the radio's many times

I unlocked this particular phone 6months before this problem showed up so I don't think the Unlock on it's own is the cause. What's particularly baffling is that a SIM may not work with the phone in one country.. but in another it works fine.

..... another country that is !

Hey Steve i have found out what the problem is after hours of research
I found this of another website
Orange & O2:
If you place an active orange or
O2 sim into a blacklisted handset you
phone will not show any signal strength
at all! If the handset is a Nokia then a
"SIM card registration failed" message
will also be displayed. If your handset is an
Ericsson then an "Invalid Mobile" message
will be displayed. For most other manufacturers
the handset will simply show no signal!
Vodafone & T-Mobile
If you place an active Vodafone or T-Mobile sim into a blacklisted handset, the phone will appear to function perfectly UNTIL you try to make an outgoing call. When you try to call out from the handset you will hear a sequence of beeps and then the call will be dropped!!
........
This means the handset you got is stolen or someone has blacklisted it ... i got mine of EBAY! and reading that i figured that it is stolen
It wont work in the UK but it will work everywhere else in the world

Mmmm... that's interesting Sunnyb1. If my phone is blacklisted then happened in JULY this year which was 8 months after I bought the phone. I bought the phone legit .
Can anyone advise what the "Blacklisting" process is.. I assume its done by using the IMEI number.
Who is the rightful owner of a handset and can any phone be blacklisted by anyone, and possibly by mistake ?
Would unlocking the phone from Orange cause a phone to be blacklisted ??
How can you "Un-blacklist" a phone.

Answered my own question here......
This website seems to have the answers
http://www.unlockme.co.uk/blacklist.html

OK... still on this thread. Can anyone advise how you find out which network in the UK has blocked your an IMEI number. I gather any of the UK networks can block any IMEI and it's not unknown for errors to be made. But only the network that blocks the IMEI can Unblock it.
Thought I'd post this before waiting forever for some call centre dimwit to give me the runaround.
Thanks...

HTC Diamond IE and opera Problems

Hi all,
Need help with my HTC Diamond.
I am in Canada and use FIDO network.
Bought the phone that used to be Rogers and I am using it on Fido.
Rom Version: 1.93.631.8 WWE
ROM DATE:10/30/08
Radio version:1.00.25.06
My Problem:
Every time I want to connect on the internet with IE I receive this message:
"You have roamed out of your home region. Please wait while your data is fetched. The request will be resent automatically in 60 seconds. Click here to resend manually."
But when I synchronize with the pc all the browsers works….
Almost all the other internet programs stopped working.
MSN works , Skype works.
Any thoughts ?
regards
André

sounds like when you are connected to your pc, your internet is running through your pc. I've never seen that error message before though.
Jason

Hello
I have the exact same problem
I use a rogers unlocked TD on fido's network
Wifi works perfectly but when it comes to gsm internet (gprs or 3g) it shows this same message: "You have roamed out of your home region. Please wait while your data is fetched. The request will be resent automatically in 60 seconds. Click here to resend manually." but neither waiting 60 sec or clicking helps.
I am using the exat same connection settings that worked perfectly on my artemis
My TD uses the following:
Rom Version: 1.93.631.8 WWE
ROM DATE:10/30/08
Radio version:1.00.25.06
Any idea how to solve this problem without changing my rom?
Thank you

so anyone have solution for this problem?

I have this problem too

Haven't seen this specific error before.
Since it works fine on the Artemis, I'd try upgrading your ROM first. Latest official version for Diamond is 2.03.401.3 WWE, with radio version 1.09.25.23. For me this ROM solved quite a lot of connectivity issues, it might solve your problem too.

I9505G always rejected / don't have any signal anymore.

Hello guys, my sister bough me a beautiful SG4 i9505G LTE when she was in NY, but she was'nt aware of this little 'G' specifications, so... What's the problem ? Well, i'm French, and my carrier don't really like this little phone...
I was in my little town couple weeks ago and was able to use my phone, call / sms / mms, but since i'm now in Paris for study, my phone is not connected anymore on my carriier... i've looked around some french android board, and also here in XDA forums, but i found nothing unfortunatly.
I have the signal from my carrier, but i can't connect to it since he's rejecting me, tried roaming too, same thing.
I found a possibility to change the band used in this thread : http://forum.xda-developers.com/showthread.php?t=2291589 but i think it wll not work at all, so i'm asking for your help :/
Carrier: Free Mobile
GT-I9505G (jgedlteue)
rom 4.3 GE v1 (20/7/13) by JJ found here
Kernel: 3.4.0-1081152 [email protected] #1
Rooted
BASEBAND: I9505XXUAMDM
Hope to found a solution for my case :x
Thanks

Mini bump + should this help in my case ?
http://forum.xda-developers.com/showthread.php?t=2398217&
Or a modem update eventually ?

[Q] Peculiar problem when roaming

Hello friends
I have a peculiar problem on my Note 3 when I am roaming.
First the facts:
It is S9005 model (Snapdragon model). It is unlocked model - not locked to any carrier.
I have rooted it and have Omega Jelly Bean ROM installed.
I was using it in my home country - India and it was working just fine.
I just came to UK and put in a UK sim card. Funny thing - the card is recognized and the data works fine on the phone. But when I try to make any calls, it starts to dial and immediately disconnects within seconds. Also no SMS is being sent.
Similarly when someone tries to call me it says number not reachable.
Oddly when I put back my India SIM in it while being in UK, even that one has same performance. i.e. data working but call/SMS not working.
Can anyone help?

Help anyone?

anshkhanna said:
Hello friends
I have a peculiar problem on my Note 3 when I am roaming.
First the facts:
It is S9005 model (Snapdragon model). It is unlocked model - not locked to any carrier.
I have rooted it and have Omega Jelly Bean ROM installed.
I was using it in my home country - India and it was working just fine.
I just came to UK and put in a UK sim card. Funny thing - the card is recognized and the data works fine on the phone. But when I try to make any calls, it starts to dial and immediately disconnects within seconds. Also no SMS is being sent.
Similarly when someone tries to call me it says number not reachable.
Oddly when I put back my India SIM in it while being in UK, even that one has same performance. i.e. data working but call/SMS not working.
Can anyone help?
Click to expand...
Click to collapse
Does your phone still have the original IMEI and SN (printed under battery)?
What region was the phone originally?
What effective CSC are you right now?
Have you eliminated the problem with international prefixes in the numbers?
Have you eliminated the problem with international prefixes in SMS call center?

xclub_101 said:
Does your phone still have the original IMEI and SN (printed under battery)?
What region was the phone originally?
What effective CSC are you right now?
Have you eliminated the problem with international prefixes in the numbers?
Have you eliminated the problem with international prefixes in SMS call center?
Click to expand...
Click to collapse
Phone still has IMEI and SN
Originally bought from Singapore
Baseband N9005XXUBMI6 - Omega v 6.0
No automatic prefixes set.

[Q] how to fix SM-N900 network signal for UK mobile network?

Yes, I need help and guidance for this new Note 3 that my wife received gift from my mother-in-law (a bit jealous at that time) when we were in India but so far unable to use in UK network for long.
phone details:
Model number - SM-N900
Android version - 4.4.2
Baseband version - N900DDUDNA1
Kernal version -
3.4.39-679903
[email protected]#1
Wed Feb 12 17:49:20 KST2014
Build Number - KOT49H.N900XXUDNB2
Device Status - Official
The phone was sold to us as International unlocked phone in last week of february, we didn't put any SIM but once started the phone in Mumbai it didn't ask for any regional lock or sim unlock code so we were satisfied that phone is unlocked. We didn't test it with any SIM in India though. First we put the SIM in UK and as usual it didn't prompt for unlock code etc. straight we got signal on Three uk network
but signal only lasted around 1min. When I checked signal strength it kept changing and the phone gets no signal. Have been in constant touch with 3 Network in UK(london area) and they are confirming that this phone can work in UK on there network without any issue unless there is a hardware fault.
I have spent numerous hours resetting the phone/ selecting network/ trying SIMs from different provider but signal comes and goes. When its there I can make and receive calls without any problem.
Once I made a call for more than 12 mins but signal doesn't last that much anymore.
It goes like this in Mobile Network type - H --> H+ --> HSDPA then drops (with signal strenth -113dBm 0 asu) when asu is higher it works. All this happens within a minute time frame. The wifi works fine hence software updated.
Now I feel there is problem in its Antenna but I need expert advise before I send it back to India as Samsung UK refused to fix it since phone is not bought in UK (though I was ready to pay for it) but now I guess they don't have anybody in UK to repair such phones.
Please suggest to fix this issue if you or people in your network have had such issue before and how do I resolve it?
Kind regards,
londonuser

SM-N900 network signal issue
londonuser said:
Yes, I need help and guidance for this new Note 3 that my wife received gift from my mother-in-law (a bit jealous at that time) when we were in India but so far unable to use in UK network for long.
phone details:
Model number - SM-N900
Android version - 4.4.2
Baseband version - N900DDUDNA1
Kernal version -
3.4.39-679903
[email protected]#1
Wed Feb 12 17:49:20 KST2014
Build Number - KOT49H.N900XXUDNB2
Device Status - Official
The phone was sold to us as International unlocked phone in last week of february, we didn't put any SIM but once started the phone in Mumbai it didn't ask for any regional lock or sim unlock code so we were satisfied that phone is unlocked. We didn't test it with any SIM in India though. First we put the SIM in UK and as usual it didn't prompt for unlock code etc. straight we got signal on Three uk network
but signal only lasted around 1min. When I checked signal strength it kept changing and the phone gets no signal. Have been in constant touch with 3 Network in UK(london area) and they are confirming that this phone can work in UK on there network without any issue unless there is a hardware fault.
I have spent numerous hours resetting the phone/ selecting network/ trying SIMs from different provider but signal comes and goes. When its there I can make and receive calls without any problem.
Once I made a call for more than 12 mins but signal doesn't last that much anymore.
It goes like this in Mobile Network type - H --> H+ --> HSDPA then drops (with signal strenth -113dBm 0 asu) when asu is higher it works. All this happens within a minute time frame. The wifi works fine hence software updated.
Now I feel there is problem in its Antenna but I need expert advise before I send it back to India as Samsung UK refused to fix it since phone is not bought in UK (though I was ready to pay for it) but now I guess they don't have anybody in UK to repair such phones.
Please suggest to fix this issue if you or people in your network have had such issue before and how do I resolve it?
Kind regards,
londonuser
Click to expand...
Click to collapse
Spoke to Samsung UK no joy so back to forum for any help?

i
londonuser said:
Yes, I need help and guidance for this new Note 3 that my wife received gift from my mother-in-law (a bit jealous at that time) when we were in India but so far unable to use in UK network for long.
phone details:
Model number - SM-N900
Android version - 4.4.2
Baseband version - N900DDUDNA1
Kernal version -
3.4.39-679903
[email protected]#1
Wed Feb 12 17:49:20 KST2014
Build Number - KOT49H.N900XXUDNB2
Device Status - Official
The phone was sold to us as International unlocked phone in last week of february, we didn't put any SIM but once started the phone in Mumbai it didn't ask for any regional lock or sim unlock code so we were satisfied that phone is unlocked. We didn't test it with any SIM in India though. First we put the SIM in UK and as usual it didn't prompt for unlock code etc. straight we got signal on Three uk network
but signal only lasted around 1min. When I checked signal strength it kept changing and the phone gets no signal. Have been in constant touch with 3 Network in UK(london area) and they are confirming that this phone can work in UK on there network without any issue unless there is a hardware fault.
I have spent numerous hours resetting the phone/ selecting network/ trying SIMs from different provider but signal comes and goes. When its there I can make and receive calls without any problem.
Once I made a call for more than 12 mins but signal doesn't last that much anymore.
It goes like this in Mobile Network type - H --> H+ --> HSDPA then drops (with signal strenth -113dBm 0 asu) when asu is higher it works. All this happens within a minute time frame. The wifi works fine hence software updated.
Now I feel there is problem in its Antenna but I need expert advise before I send it back to India as Samsung UK refused to fix it since phone is not bought in UK (though I was ready to pay for it) but now I guess they don't have anybody in UK to repair such phones.
Please suggest to fix this issue if you or people in your network have had such issue before and how do I resolve it?
Kind regards,
londonuser
Click to expand...
Click to collapse
it s too far to be hardware problem.
u can do this;
1. flash SM-N900 UK ROM /u can find firmware on sammobile.com/firmware
or
2. flash just its modem firmware /u can find in dev section
if nothing happen after 2-3 times flashing different stock firmware of uk and modem u should ask for replacement.
:good:

x102x96x said:
it s too far to be hardware problem.
u can do this;
1. flash SM-N900 UK ROM /u can find firmware on sammobile.com/firmware
or
2. flash just its modem firmware /u can find in dev section
if nothing happen after 2-3 times flashing different stock firmware of uk and modem u should ask for replacement.
:good:
Click to expand...
Click to collapse
Many thanks for reply as suggested
for option 1 - I tried before and now as well on sammobile when I select N900 I do not get UK in the country dropdown list to select the different firmware, whatever firmware they have for india is already updated on my phone
that leaves option 2 which I am more interested in because when I restart the modem using any app it comes back quickly but again goes dead.
I am new user so can't post any request in Dev section and searched but couldn't find it. is there any specific search term I need to use to get modem firmware for UK for my N900?

i
londonuser said:
Many thanks for reply as suggested
for option 1 - I tried before and now as well on sammobile when I select N900 I do not get UK in the country dropdown list to select the different firmware, whatever firmware they have for india is already updated on my phone
that leaves option 2 which I am more interested in because when I restart the modem using any app it comes back quickly but again goes dead.
I am new user so can't post any request in Dev section and searched but couldn't find it. is there any specific search term I need to use to get modem firmware for UK for my N900?
Click to expand...
Click to collapse
Odin flashable modems for Samsung Galaxy NOTE 3 - SM-N900
but search more in google
some words like this;
SM-N900 Modem Flash zip
SM-N900 ROM Flash zip
& ...
please hit thanks instead of typing

What I think z although the phone is unlocked the band frequency which the phone supports doesn't match thr 3g network in uk.If u send ur phone in India it will definitely work.If there z 2g network in UK,have u tried?If u don't want to send it just root it(warranty lost)& flash uk based modem & hope so ur problem will be solved
Sent from my SM-N900 using XDA Premium 4 mobile app

RISHI RAJ said:
What I think z although the phone is unlocked the band frequency which the phone supports doesn't match thr 3g network in uk.If u send ur phone in India it will definitely work.If there z 2g network in UK,have u tried?If u don't want to send it just root it(warranty lost)& flash uk based modem & hope so ur problem will be solved
Sent from my SM-N900 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks for reply, thats why I am here, I am aware that if I send it to India it will work. But I want it to work in UK so seeking some guidance in that regard, so far unable to find required modem for UK networks

x102x96x said:
Odin flashable modems for Samsung Galaxy NOTE 3 - SM-N900
but search more in google
some words like this;
SM-N900 Modem Flash zip
SM-N900 ROM Flash zip
& ...
please hit thanks instead of typing
Click to expand...
Click to collapse
This is just to let you know there has been a progress, I only flashed the modem and its not lost signal since last hour so fingers crossed I will update once I watch out for next day or two.
Many thanks for your help, really appreciated !

londonuser said:
This is just to let you know there has been a progress, I only flashed the modem and its not lost signal since last hour so fingers crossed I will update once I watch out for next day or two.
Many thanks for your help, really appreciated !
Click to expand...
Click to collapse
Please let me know if the problem got solved, i have the same problem, one more question for you, do u have kit kat installed on your phone?