Related
I have a really good plan (grandfathered unlimited data, enough said?), thus i'm sticking with bell. I originally got the LG quantum when it came out, however since October i had my eyes set on the Focus.
Other then being heavy and small screen, i had no issue with the quantum. I ordered the Samsung Focus from rogers site.Once i got it, i stuck in my bell SIM and got a screen asking for a code. Took the phone to a local independent cell phone store in Downtown london, ont. the guy took my IMEI and gave me back the phone, a few hours later he e-mailed me the a code. Once entered, the phone went to start screen, everything seemed good.
Could text, and make calls. NO data, NO MMS!!
I found that adding the bells APN (pda.bell.ca), sort of gets data working.
However, It feels as if i would I have to make multiple attempts to force the phone to connect via HSPA+ network (i.e. get 3G+ icon to appear). If on 3G not data works!
and even there it doesn't stay connected. (disconnect between surfing sites, making transactions is a pain) On top of this phone sometimes, looses it's ability to make call or send texts, even with full bars, until soft reset (i.e. power down and up).( only happened once, after i swapped SIM card, hasn't re-occured since hard reset)
Ultimately , the issue is the network profile has been manual programed in the phone to use ROGERS addresses for DATA and MMS. Thus far i can't find a way and the community hasn't helped figuring out how to change the profile, by either manually changing it or changing to a Bell preset.
I can't believe that the phone does not get data in 3G mode. I have a theory, either because the bell network is new it doesn't support 3g data mode, which i doubt as my Quantum seemed fine, or bell doesn't have my IMEI which is how they provided data access on old network. I'm going to a bell store today and giving them my phones IMEI i'm hoping this might provide a break through. (will update afterword)
Samsung offers a network profile app via marketplace, however, once launched it provide the following msg "The application can't be launched with your mobile operator".
I will be contacting Samsung tech support this afternoon, hopefully they'll help with a solution. Although i suspect they say some BS about exclusive to roger, we can't help.
Ultimately, i've played with all WP7 device available in canada. The Samsung focus is the one i enjoy they most. My only let downs are the 16 bit screen which doesn't show gradients, and the OS lacking of essential features (hidden Wi-Fi access, multiple calendars, etc.). When data works i am absolutely in love. hopefully this issue can be fix soon.
UPDATE:
Having provided bell with the IMEI (rep at stored scanned it in from behind battery), nothing has changed still having issues.
I still think it's Network Profile, however in post #3 someone mentions an alternative APN, going to investigate and see what the LG quantum uses then might try.
I wonder if this is due to the Bell network, or if it's due to the Focus coming from Rogers?
I have an AT&T ordered, and it should be here within the week. Let's hope I don't have the same problems as you :S
reaver_shadow said:
I found that adding the bells APN (pda.bell.ca), sort of gets data working.
I can't believe that the phone does not get data in 3G mode.
Click to expand...
Click to collapse
There have been some cases reported with new phones on HSPA not being able to connect on pda.bell.ca and that APN setting having to be changed to inet.bell.ca.
Note, however, that under the inet.bell.ca setting, you will incur charges, unless you have a true data plan (150MB/500MB/1-6GB) and not the Unlimited Mobile Browser, which many have historically (and wrongly) referred to as "unlimited data". It's just that pda.bell.ca has never charged people correctly, even now. Expect that free puppy to go the way of the dinosaur, though.
zing said:
There have been some cases reported with new phones on HSPA not being able to connect on pda.bell.ca and that APN setting having to be changed to inet.bell.ca.
Note, however, that under the inet.bell.ca setting, you will incur charges, unless you have a true data plan (150MB/500MB/1-6GB) and not the Unlimited Mobile Browser, which many have historically (and wrongly) referred to as "unlimited data". It's just that pda.bell.ca has never charged people correctly, even now. Expect that free puppy to go the way of the dinosaur, though.
Click to expand...
Click to collapse
On my plsn it lists "unl Email-Internet Windows 30". Is this consider a "true data plan", and not the historically wrong one?
reaver_shadow said:
On my plsn it lists "unl Email-Internet Windows 30". Is this consider a "true data plan", and not the historically wrong one?
Click to expand...
Click to collapse
Neither the UMB, nor the email-internet 30 (often referred to as UNPDA 30, or simply UNPDA), nor the email-IM 15 are true data plans. People everywhere have been calling their UNPDA and UMB plans as unlimited data, only because Bell has not been properly metering and charging through pda.bell.ca portal. The metering of the sessions through pda.bell is actually capped at some ridiculously small amount, whereby you can essentially use "data" well beyond that point and presumably with no limit and the meter still shows stuck at that silly low figure (that figure being in kilobytes and not even reaching megabytes).
It's all good and well to take advantage of this wonky metering. I had the UMB for three years and loved it. "Unlimited data" for 7 bucks! Who would say NO to that? The problem arises when metering actually does function properly. If and when they do correct it, they *can* charge you retroactively for at least that one month of usage not in accordance to your initially agreed to contract. When you first signed up, you agreed to use the UNPDA for emails and internet browsing (and sometimes IM); not for downloading movies, listening to radio and podcasts or tethering to your laptop.
Rather than play hookie with the likes of Bell and go to bed every night praying that today was not the day they fixed the metering, because you just watched "How to Train a Dragon" on your phone, I would suggest to renegotiate a true data plan. This way, you can browse, stream, listen and tether all you want - within reasonable limits.
I switched from the $7 UMB to the 6GB data with tethering plan and I don't lose any sleep. Even with tethering and watching a couple of movies a month, I don't come close to the limit. Oh, and I actually pay about $5 more than I did before for this peace of mind. Some people have even negotiated plans lower than mine.
For some related reading, google "Pda.bell.ca and Tcare Data Usage Meter". A thread from HowarForums should come up at the top. See especially post #14.
I unlocked my Rogers Focus and using it on Telus no problem.
Do you have a friend with a Telus sim?
Maybe the phone is faulty.
geological1 said:
I unlocked my Rogers Focus and using it on Telus no problem.
Do you have a friend with a Telus sim?
Maybe the phone is faulty.
Click to expand...
Click to collapse
WOW
This sucks, I have questions:
1) How did you unlock you device
2) does network profile app give you error msg when try to launch it?
3) can you MMS?
4) when the phone is in 3G can you use data
5) can you access the root menu using #634# -> *#197328640# ?
Thanks for your reply
reaver_shadow said:
WOW
This sucks, I have questions:
1) How did you unlock you device
2) does network profile app give you error msg when try to launch it?
3) can you MMS?
4) when the phone is in 3G can you use data
5) can you access the root menu using #634# -> *#197328640# ?
Thanks for your reply
Click to expand...
Click to collapse
You may want to change the title of the trhead as it is a bit alarmist.
1. I unlocked it from a code supplied from a seller on Ebay.
Great service but the listing is gone now for some reason.
MobileXpress Canada (just one "e")
2. I did install it and yes it gave me an error message so I just uninstalled it.
3. I haven't tried yet
4. Oh ya...big time 3G+ icon at times.
5. I don't want to muck with the root menus until other guinea pigs want to.
I am enjoying the phone too much to mess it up.
I'll let you know if the MMS works after I try it.
You did set up the APN correctly right?
Try another sim??
Hey there,
I just got my nexus s a couple days ago and right away I noticed that when I switch from wifi to Tmobile data (3G) it takes about 5 mins or so for 3G to actually connect and allow me to surf or use any data connection at all. By the way, it still takes the same amount of time(~5 mins or so) to connect even if I check 'use only 2g networks'. Then in the past 2-3 days everything seemed to work fine (mainly cause I haven't been switching between 3g/wifi but today I found a notification on my phone that a system update is available so I went ahead and installed it. That was 2 hrs ago and ever since then I cant connect to either 3g or edge. For a moment I thought that there might be some issues with the network itself so I slipped the sim card into my old Nokia phone and I immediately got the edge connection (my nokia doesnt support tmobile 3g). I see the 3G icon, ocasionally I see the arrows getting highlighted as well but they never turn green. I restarted the phone several times and it still doesn't connect. Anyone else expereinced this?
Thanks,
TpaFl said:
Hey there,
I just got my nexus s a couple days ago and right away I noticed that when I switch from wifi to Tmobile data (3G) it takes about 5 mins or so for 3G to actually connect and allow me to surf or use any data connection at all. By the way, it still takes the same amount of time(~5 mins or so) to connect even if I check 'use only 2g networks'. Then in the past 2-3 days everything seemed to work fine (mainly cause I haven't been switching between 3g/wifi but today I found a notification on my phone that a system update is available so I went ahead and installed it. That was 2 hrs ago and ever since then I cant connect to either 3g or edge. For a moment I thought that there might be some issues with the network itself so I slipped the sim card into my old Nokia phone and I immediately got the edge connection (my nokia doesnt support tmobile 3g). I see the 3G icon, ocasionally I see the arrows getting highlighted as well but they never turn green. I restarted the phone several times and it still doesn't connect. Anyone else expereinced this?
Thanks,
Click to expand...
Click to collapse
not sure if i understand 100% what your saying, but how fast your device acquires 3G depends on how strong of a presence there is of 3G
Right, but once it acquires the connection it stays strong and I never lose it. Besides that, even if 3g is weak shouldn't edge connect? I know for a fact that edge is available and strong since I never had problems acquiring it with my old signal and even now when I use my old phone it takes not more than 5 sec to connect to edge. Anyway, like I said I found that little weird but not a big deal as I haven't had any problems in last 2-3 days. However, ever since I installed that update I don't get any data conection (3g or edge) no matter what I do.
TpaFl said:
Right, but once it acquires the connection it stays strong and I never lose it. Besides that, even if 3g is weak shouldn't edge connect? I know for a fact that edge is available and strong since I never had problems acquiring it with my old signal and even now when I use my old phone it takes not more than 5 sec to connect to edge. Anyway, like I said I found that little weird but not a big deal as I haven't had any problems in last 2-3 days. However, ever since I installed that update I don't get any data conection (3g or edge) no matter what I do.
Click to expand...
Click to collapse
TpaFL, I am having the exact same issue as you, but I confirm that the Gingerbread update has nothing to do with it. When I got my phone last week I also noticed that the transition from wifi to 3G took a long time, and in some cases I ended up needing to reboot the phone. However, beginning yesterday morning, before the update was sent OTA, I could not use 3G/Edge at all and it's been that way ever since. One thing I've noticed is that when you trying browsing to a webpage that you will get redirected to a "m.web2go.com" page that says "service unavailable". To me this means that I still have 3G connectivity, but somehow T-Mobile is blocking my access to the target site for whatever reason.
When I called T-Mobile and explained the situation they told me a couple of things: 1) there was a network outage in my area that could be causing the problem; and 2) that I might be having a problem due to the fact that I am still on an old Blackberry plan. Neither of these make sense to me because if I plug my SIM into my old phone (Nexus One) everything works perfectly fine. I'm also hesitant to move to one of their current internet plans because my Blackberry plan is so attractively priced.
I just PM'd you regarding this in the hopes that maybe we can talk live and trade notes on how to get this problem solved.
Bob
betabob26 said:
TpaFL, I am having the exact same issue as you, but I confirm that the Gingerbread update has nothing to do with it. When I got my phone last week I also noticed that the transition from wifi to 3G took a long time, and in some cases I ended up needing to reboot the phone. However, beginning yesterday morning, before the update was sent OTA, I could not use 3G/Edge at all and it's been that way ever since. One thing I've noticed is that when you trying browsing to a webpage that you will get redirected to a "m.web2go.com" page that says "service unavailable". To me this means that I still have 3G connectivity, but somehow T-Mobile is blocking my access to the target site for whatever reason.
When I called T-Mobile and explained the situation they told me a couple of things: 1) there was a network outage in my area that could be causing the problem; and 2) that I might be having a problem due to the fact that I am still on an old Blackberry plan. Neither of these make sense to me because if I plug my SIM into my old phone (Nexus One) everything works perfectly fine. I'm also hesitant to move to one of their current internet plans because my Blackberry plan is so attractively priced.
I just PM'd you regarding this in the hopes that maybe we can talk live and trade notes on how to get this problem solved.
Bob
Click to expand...
Click to collapse
I had the same problem, I still had a BB data plan. Seems TMO has the IMEI's of the Nexus S ( the phone tech asked me how I liked my S without me telling her what I had... ), but not the Nexus One. My N1 worked just fine with the BB plan. Switched the 2 lines I have data on to the 4G Unlimited (Their name for non-BB data) and all is well.
lethalp1mp said:
I had the same problem, I still had a BB data plan. Seems TMO has the IMEI's of the Nexus S ( the phone tech asked me how I liked my S without me telling her what I had... ), but not the Nexus One. My N1 worked just fine with the BB plan. Switched the 2 lines I have data on to the 4G Unlimited (Their name for non-BB data) and all is well.
Click to expand...
Click to collapse
Hmm...I think T-Mobile knew I had N1 because the rep I spoke to mentioned that she saw that I switched to the N1 back in January.
Do you really need to be on a 4G plan since the Nexus S only supports 3G? And do you know if you're still able to use the Nexus S for tethering without having to pay for T-Mobile's tethering service?
betabob26 said:
Hmm...I think T-Mobile knew I had N1 because the rep I spoke to mentioned that she saw that I switched to the N1 back in January.
Do you really need to be on a 4G plan since the Nexus S only supports 3G? And do you know if you're still able to use the Nexus S for tethering without having to pay for T-Mobile's tethering service?
Click to expand...
Click to collapse
you do not need to pay for Tmobile tethering.
slowz3r said:
you do not need to pay for Tmobile tethering.
Click to expand...
Click to collapse
Okay, thanks. Did you get any sort of explanation from T-Mobile as to why they allowed N1 users to access 3G using a BB plan but not the Nexus S? Seems to me that data is data, regardless of the actual device you're using.
Like other posters said, these Nexus S phones have unique IMEI numbers that T-Mobile can recognize and apply data settings on. I have/had a grandfathered Smartphone Unlimited (24.99) data plan on my line for about 3 years now. It worked flawlessly with my Touch Pro 2, Nexus One and Dell Venue Pro.
I noticed with the Nexus S, after I disconnected from wifi and went back to 3G, I would get the time out errors and "upgrade your plan" page in the browser. A reboot would fix it but that was annoying. I called TMO customer support, spoke with a supervisor who changed my grandfathered Smartphone Unlimited (24.99) to the grandfathered Android Unlimited Plan (also 24.99). All that changed was the name, but I never saw that "upgrade" message again. I tried my SIM in my Nexus One and Venue Pro after the change and now all my devices can use 3G data with no issues.
lethalp1mp, I hope your new data plan does not cost you more money because I know for a fact your previous plans can be changed to work at the same previous price.
betabob26 said:
Okay, thanks. Did you get any sort of explanation from T-Mobile as to why they allowed N1 users to access 3G using a BB plan but not the Nexus S? Seems to me that data is data, regardless of the actual device you're using.
Click to expand...
Click to collapse
Data is data, the reason they charge more for a smartphone plan is because smart phone users are likely to use much more data.
betabob26 said:
Hmm...I think T-Mobile knew I had N1 because the rep I spoke to mentioned that she saw that I switched to the N1 back in January.
Do you really need to be on a 4G plan since the Nexus S only supports 3G? And do you know if you're still able to use the Nexus S for tethering without having to pay for T-Mobile's tethering service?
Click to expand...
Click to collapse
It's just what they call their non-Blackberry data plans now from what I can see. You will need to add messaging if you do switch, as the BB plans included messaging, or at least mine did.
Arcarsenal said:
lethalp1mp, I hope your new data plan does not cost you more money because I know for a fact your previous plans can be changed to work at the same previous price.
Click to expand...
Click to collapse
For me, it came out to be less than what I was paying before.
Well, I just called TMO and spoke to a rep that claimed the reason why I wasn't getting data access was due to my IMEI not being recorded in their system. She took down the IMEI number from my Nexus S and entered it into their "system", and told me it takes up to two hours to register. I played along, but I rather doubt this is going to fix my problem. I'm sure I'll end up having to switch out of my BB plan.
I started with Simple Mobile last month on December 5th. I went with the $50 Unlimited everything plan. I only get data coverage whilst at work (which is fine for me because I use WiFi at home) and I pretty much knew better than to download or really stream anything due to the numerous "horror" stories about MVNO's having shady practices, cutting off your service out of nowhere or having unspoken/unwritten data caps. I typically just surfed the web during downtime at work and this was all I used as far as mobile data is concerned. I installed data monitoring apps to make absolutely certain no rogue apps were using data without my knowledge.
I was absolutely floored with how good my 3G speeds were, especially considering I was coming from Big Red. I regularly was getting ~3Mbps download and similar for upload, strangely. I check my DL speed frequently and especially so after installing new ROMs (just got my Nexus S and I have spent the better part of this month finding a suitable ROM/Kernel combo that I like).
Jan. 3rd rolls around. I try updating an app and I notice that it is taking an extraordinarily long time, even though it is only a few MB's in size. I do a speedtest and, sure enough, my speed is limited to 200Kbps. I then log into my account and see that my data usage was at 2090 mb's (just over 2gb). I check the forums (both the Simple Mobile forums and numerous others found via google search) and confirm through multiple posts of people reporting similar things with the main difference being that many other people get an SMS notice, then cut off, only to have their service restored upon account "ReUp" (when you renew your plan). 2gb seems to be there unspoken/unwritten data cap.
As I said: my account ReUp occurred on the 5th. I still have garbage DL speeds to this day. I have called Customer Service a couple times a day for the past 3 days and they have claimed to have reset my data (or something like that) only for it to do nothing. Today I called the "Corporate Escalation Line" and it seemed to simply be another Indian call center..... They have had me reboot my phone and the whole nine yards. Multiple times they have claimed that my phone isn't even compatible with 3G service on their network (which is false, but whatever).
I am but one person and I don't expect this to serve as a "absolute proof you should never in a million years use Simple Mobile", but instead as a cautionary tale.
Secondly, I would like to reach out to anyone who has possibly run into this (unlikely) and what they did to rectify it (besides switching MVNO's). I will be going to T-Mobile next month, but I will have to do much better at monitoring my minutes.
I am currently on AOKP MS 1 (or however AOKP delineates itself. It's Android 4.1.2 because I don't like 4.2) running Matr1x kernel. I am about to try a different ROM just so I can say I tried everything....
Yesterday I bought a $50 starter pack from Verizon prepaid to get a sim card because my last phone didn't use a Sim. So I go to the store to get help activating it. They told me that I'd need to call cs because they didn't provide support for prepaid. So I called & everything went well until the tech had me to restart the phone & try o make a call. All I got was a notice to reboot my phone because there was an error. So the cs guy transferred me to tech support where I spent almost 2 hours on the phone with a lady that wasn't able to get the phone working. She kept telling me the phone wasnt in the system, even though the 1st guy added it with no problem. She then wrote up a ticket to escalate the issue to an advanced department & says they should figure something out in 48hrs. In the meantime I asked if I whould be credited these 3 days that I paid for & won't actually have service, answer: no. Smh.
Additional info my phone now shows the Verizon network & level of service in status bar. However it sometimes says no sim, emergency calls only.
If anyone has any suggestions at all as to what I can do or say to them to get this fixed it would be greatly appreciated. Thank you in advance!
Did you try to do it online ? The website will see the imei number and should let you add it.
Sent from my XT1575 using Tapatalk
I tried doing it online first & when that didn't work I called. I've still not heard anything from the uber tech ppl @ Verizon. The lady I spoke with didn't give me the ticket #, blue I'm wondering if it was actually submitted.
This may or may not help, but I had a time trying to get my XPE activated on VZW last week. I tried to activate it online, on the phone with Verizon, at a Verizon store and finally at Best Buy. The only reason the Best Buy guy helped me is that he and his roommate had recently bought one so he knew it would work.
I think in the end what it was is that the I and others were putting in the IMEI instead of the MEID. The IMEI is one digit longer and you need to use the shorter number. The guy at Best Buy said something to that effect in passing, but I did not follow up with him on it. Try using the MEID by going to About Phone->Status->IMEI Info and using the MEID for activating.
Another thing to note - if you get the MEID by typing in *#06# into the dialer keypad, it brings up the longer number, even though it says it is the MEID, it is really showing you the IMEI. Hopefully this helps someone.
I'm glad to hear you were able to get yours activated! Trying the MEID is a good suggestion, but it didn't work. That's the # requested when you try to activate online. I'm going to spend a few hours on the phone with tech support today & see if they have figured out a solution.
Maybe try calling back at a different time. I was SO reluctant to buy this phone only because I KNEW I’d end up having to call Verizon and deal with the support line. Amazingly, the first lady I talked to knew exactly what phone I was using and got it working in seconds. I'm on unlimited & she did her due diligence in trying to convert me to a different plan (unsuccessfully).
My connection and speed has been miserable at best though… My APN settings were on global, I switched it to CMDA 2 days ago, the connection has gotten faster/better. It's still unreliable though, I don't think I live in an area THAT saturated with Verizon customers... still trying to find a solution for constant/good connection/speeds. I’m not doing anything that would put me in the throttled group either… just slow-garbage connection. Not completely happy with the phone yet. *Completely stock.
Edit: By "I" I mean, "My wife's". This phone was my attempt to convert her from Apple and this situation isn't helping at all.
The trick is to activate the sim card, then put it in the MXP. If you can borrow someone's Verizon phone (i.e. They put their sim in your MXP to free their phone) then you should have no problem getting Verizon to activate a free and clear Verizon phone. Once activated just swap sims back.
I buy/sell/trade phones all the time (had my sim in 3 today). The only time I've had an issue activating on Verizon is when I messed up my sim and only had a Sprint/unlocked Nexus 6 to use at the moment. It took me hours to get a tech to activate. Finally he pulled up an old IMEI from my account and used that phone to activate my sim.
Sent from my XT1575 using Tapatalk
I had trouble activating on prepaid aswell a store was nice enough to give me a sim card and I called and it took 2 representatives to activate and an old galaxy s3 meid I had laying around for some reason.
Jodsfk421 said:
Maybe try calling back at a different time. I was SO reluctant to buy this phone only because I KNEW I’d end up having to call Verizon and deal with the support line. Amazingly, the first lady I talked to knew exactly what phone I was using and got it working in seconds. I'm on unlimited & she did her due diligence in trying to convert me to a different plan (unsuccessfully).
My connection and speed has been miserable at best though… My APN settings were on global, I switched it to CMDA 2 days ago, the connection has gotten faster/better. It's still unreliable though, I don't think I live in an area THAT saturated with Verizon customers... still trying to find a solution for constant/good connection/speeds. I’m not doing anything that would put me in the throttled group either… just slow-garbage connection. Not completely happy with the phone yet. *Completely stock.
Edit: By "I" I mean, "My wife's". This phone was my attempt to convert her from Apple and this situation isn't helping at all.
Click to expand...
Click to collapse
Verizon can't legally throttle you based on your unlimited data and/or monthly usage. They can and will, however, throttle you if you're in a congested area. Every time we go to sporting events, shows, or any type of big event where hundreds of phones are pinging the same tower my service crawls. At my home (in the country) I don't even use WiFi because my phone runs circles around my 60 MBPS Charter WiFi (which rarely/never sees 60 MBPS).
Do you live in the city, an apartment, anywhere that's congested?
Also, in case you weren't aware your bill will be going up $20 per line for every unlimited line not currently under contract. The cut off to get under contract was 11/15 so my 2 lines will cost me an extra $40 on my next billing cycle.
EDIT - Not sure of the legality of them throttling unlimited users but Verizon did try to implement that. They caught so much flak from users and the FCC, they opted to increase monthly charges and only throttle the top 1% of data users on any given tower during periods of heavy use.
Sent from my XT1575 using Tapatalk
Had the same exact problem last weekend. Tried to do it online...wouldn't work. Went into the Verizon store and they couldn't do it either. They activated the sim in another phone, set up the account, then moved the sim to my phone and then ported my phone number over. Took almost two hours to get onto a prepaid plan.
This is only a problem if it's a new account/sim card. If you are pulling a sim from a previous phone, it goes smoothly.
magentacat said:
Yesterday I bought a $50 starter pack from Verizon prepaid to get a sim card because my last phone didn't use a Sim. So I go to the store to get help activating it. They told me that I'd need to call cs because they didn't provide support for prepaid. So I called & everything went well until the tech had me to restart the phone & try o make a call. All I got was a notice to reboot my phone because there was an error. So the cs guy transferred me to tech support where I spent almost 2 hours on the phone with a lady that wasn't able to get the phone working. She kept telling me the phone wasnt in the system, even though the 1st guy added it with no problem. She then wrote up a ticket to escalate the issue to an advanced department & says they should figure something out in 48hrs. In the meantime I asked if I whould be credited these 3 days that I paid for & won't actually have service, answer: no. Smh.
Additional info my phone now shows the Verizon network & level of service in status bar. However it sometimes says no sim, emergency calls only.
If anyone has any suggestions at all as to what I can do or say to them to get this fixed it would be greatly appreciated. Thank you in advance!
Click to expand...
Click to collapse
First of all the Pure may not work for pre-paid but it definitely works for post paid. However if you have it working then OK. As for your other issue try changing Settings > under Wireless & networks choose "More" > Cellular networks > Preferred network type > choose LTE/CDMA.
I used to leave mine on Global all the time until a few weeks ago I started getting a message similar if not the same as yours. Everything still worked OK but the error message would not go away no matter what I did...until I stopped using Global. Now I have not tested it recently to see if Global would work again but from reading about the Global setting it is really for when you are "global" that is, out of the country and roaming for a signal that can be used. While here in the USA as long as you have a decent signal for LTE/CDMA then no need for the phone to even try to connect. It should just do so automatically. Give it a try and report back.
I'm in Japan for a couple of weeks for work and signed up for the Japan pack that Sprint offers. I spent almost an entire week working with Sprint support ( ) trying to get data roaming working properly on the phone without much luck (voice and text worked great), but yesterday I lost all connectivity but wifi. Figuring I must have changed something I shouldn't have, I saved everything I could and did a hard reset on the phone.
It still won't connect to any networks. I've re-downloaded PRL and device configs over wifi in the settings but it doesn't even attempt to connect to any wireless networks, or see any for that matter.
I have 2 guesses here but I'd like some kind of confirmation here before I take any action.
1: Maybe my radio firmware is corrupted somehow? I'm not exactly sure how to check it but it just doesn't seem to be doing much of anything. In the SIM status page it says searching for network, but I have no way to know if that's really the case.
2: Since the phone has a Sprint SIM, does it has to be on an actual Sprint network to initialize the networks? (Not Softbank's network here in Japan?) I spent over an hour on Google Voice with them last night trying to get an answer/help but got absolutely nowhere.
The phone is currently all stock but I have no problem unlocking and installing recoveries/software/roms if need be. Any ideas what I can do here or am I just stuck without communication until I get home next week?
Usually the best route is to get a local prepaid sim while traveling but honestly I have no idea what sprint offers for roaming in Japan. Check your plan and see if there is an add on needed.
I'm not alone!
Also THIS IS STILL AN ISSUE!
It worked fine for me last time I came to Japan, about a year ago. This time, I only have voice and text, no data. Right now I'm backing everything up to do a factory reset.
Did you ever find a solution to this?
I'm not sure if you've already done your factory reset, but if you're on Sprint, don't do a reset. The phone can't reactivate itself off of Sprint towers. You have to be in the US when you do the reset. I was stuck with WiFi only for most of my time there because I reset mine.
I never found a solution other than dropping Sprint when I got back to the states. Switched to Verizon and never looked back, though I'm not sure what I'm going to do for my next trip with their ridiculous international rates.
I actually got it working last night.
Factory reset and restore over wifi
Update device config over wifi -> handles activation
Update PRL over wifi 3 times
Now it works
Oh, I'm glad it worked. Is yours on Sprint?
Yes, but I may have spoken too soon. It worked for a few hours and now isn't getting back on data. I think it may be SIM related, since I saw a weird SIM error pop up and rebooted my phone, which led to the data working the first time
They must have redone their activation system since I had my issue in July. At that time there was no way for the phone to reactivate without being on Sprint's system.
As far as the data, that's the same thing I had happen and they were never able to solve the problem. It would work for a little while then stop for no reason. If you find a solution I'd love to hear it though.
I'm wondering if I can flash a different radio or something