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Alright so today I called Verizon and told them that my new Droid X has been randomly rebooting, I called the main support line at 18009220204. I told them that I looked online and that the only way to fix this issue was getting a new phone. The guy immediately told me that he was sending my out a new phone. While he was putting my order in, he told me that they have been having problems with several devices. Rooting does not cause your device to reboot. He said that the env touch had it so bad that it would reboot almost every 30 min.
You should not have to fight for this. Just call that number and tell them that your phone has been rebooting and you want a new phone, Make sure to tell them not a Refurbished one.... you bought it new you should get it new...
i had this problem a couple weeks ago and the rep said i was the first to report that problem, guess its starting to spread all over now... even my friend is reporting this problem. the sad part of all this, i work as a vz retail agent, not a dx in sight.
The Guy I spoke to said its been happening on about 5 to 6 devices over two years and they have no clue what it is so all they can do is send out a new phone and you send yours back...
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let me know if you get a brand new DX or a refurbished one somehow.
Yea i got my replacement yesterday,
rebooting does = New phone :$
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JTWest said:
Yea i got my replacement yesterday,
rebooting does = New phone :$
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Refurb or brand new??
I am on the phone right now and they are having double finding a NEW phone for me. But I told them that I don't want a return since I have only had the phone for more than two weeks.
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So Verizon wanted me to give them a credit card and pay them for another phone until they got mine back. WTF. I told them where they could stuff it. Then magically they said they would just zero out the price and send me the phone. Then the tech said he would call me back in 15 minutes. Which he never dis. I had to call back and go through it all over again. Well in the end, I was told that I would be sent just the phone with no battery or battery cover. Was told it would not be a return over and over but it sounds like a return to me. I guess I will have to wait and see. What does everyone think?
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dimitri407 said:
So Verizon wanted me to give them a credit card and pay them for another phone until they got mine back. WTF. I told them where they could stuff it. Then magically they said they would just zero out the price and send me the phone. Then the tech said he would call me back in 15 minutes. Which he never dis. I had to call back and go through it all over again. Well in the end, I was told that I would be sent just the phone with no battery or battery cover. Was told it would not be a return over and over but it sounds like a return to me. I guess I will have to wait and see. What does everyone think?
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Your getting screwed tell them that you want a brand new never been opened phone. And yes they are sending me a brand new phone. The Guy just told me to switch out the SD card when it comes it so I don't loss my data that I have on it.
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Brand new!! they don't give you the battery or battery back or a new sd card but the phone is new. Im on it right now, no rebooting issues either. Yet lol
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JTWest said:
Brand new!! they don't give you the battery or battery back or a new sd card but the phone is new. Im on it right now, no rebooting issues either. Yet lol
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I just got one too, and it is rebooting like MOFO.... gonna hop on the phone again and make ANOTHER call........
I called yesterday, and they "walked" me through a factory reset. It was tough not telling the lady I've done it a hundred times on my original droid lol. A reset and a freeze today and I called again, and now they're sending me another one. It is definitely a NEW device, as I'm within my 30 day window (seems like I should get a new one regardless, since I bought a new one, but oh well I'm good anyways). The tech guy also told me froyo was already rolling out, though only to 10 or 20 thousand at a time. I thought he was confusing this with the droid 1, so I checked, but the guy has a droid x and was sure. Said he checks his multiple times daily. This is far from concrete or official, but interesting nonetheless.
JTWest said:
Brand new!! they don't give you the battery or battery back or a new sd card but the phone is new. Im on it right now, no rebooting issues either. Yet lol
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so if they take your phone and dont give you a battery or back or sd card do you have to buy them or do you keep yours before you send it in? because im having trouble with mine rebooting.
My phone, sadly, reboots too and I'm getting a battery replacement.
Just curious, when you get a replacement, do they ask for the old one back or not? Do they give you something to sent it in?
My original phone was rebooting, so I had them ship me a new one. They charged me for the new phone and said they would zero it when I sent back the other. Shipping took like 5 days, and the phone I got was in the box with charger, battery, sd card, power cable etc. This phone had a worse problem -- blown speaker. So I got them to send me ANOTHER (wasn't so easy when they saw I already got a replacement, and they hadn't even received my original phone in the mail yet). But I finally convinced them, and this time, they didn't charge me for it, but only made me sign something saying that if they didn't get my first two phones in the mail, I would have to pay for all 3. This time, I talked them into sending it to me on a Friday night, and by monday morning I received it. This one was different though in that it was just the phone (no battery, battery cover, cord, sd card, etc). As far as I could tell, it was BRAND NEW, not refurbished.
Leads me to think that when they restocked, they started sending just the phone as replacements. I don't think it means they're refurbished.
I wouldn't accept that. I don't want some one going into my box and taking crap out. I would tell them that you want a brand new never been opened box. Still taped up
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I called in and had my phone checked. They DID send me a reconditioned one.
When I pointed out that I paid for a new phone, this is what they told me (after refusing to send me a new phone):
"Well when you paid for a new phone thats what you got, but what you needed replaced was your then used phone. So to replace your used phone, we sent you a used one..."
What can I do, any tips? I mean, this phone has no problems, but still, I feel like I got jipped. I paid for a new phone and got a BROKEN one, even if it was new. I feel that they should give me a new phone, but apparently they don't think so. I don't want to walk around with this phone thinking how someone might have dropped it and then returned it, and now I have it.
i would try and get it swapped out...or it coud be a battery issue
reconditioned
can anyone tell me whats wrong with a reconditioned phone if it works? i mean when something happens thats what you get.
Oops
If your phone is randomly rebooting or any problems its best to just take it back. After contacting Verizon today they told me that my replacement will be brand new but it's still only covered under the first 30 days. That means if your second phone has a problem at all you never got a working phone and Verizon will give you a refurbed phone. So if your still in your 30 day window take it back and talk nice to a sales Rep to see if they can give you your original price again to restart the 30 days. And no Verizon will not work with you on this, I had two customer service reps crying after about 10 minutes on the phone.
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What's wrong with a refurb if it works
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OK, I just got off the phone with Bell and they are giving me the standard 4-6 weeks answer. I usderstand that's the answer they have to give, but in real-world instances, how long is it taking?
I've been reading assorted places and seeing an average of 2 weeks.
What aobu tyou? How long did it take to get your REPAIRED or REPLACED (please specify) phone back?
Thank you for your help in keeping my sanity. I'm losing it here without my phone.
I'm here in Nova Scotia Canada
6 weeks replacement for freezing
same day (today) for back button not working..
gman11 said:
I'm here in Nova Scotia Canada
6 weeks replacement for freezing
same day (today) for back button not working..
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out for 6 weeks and they ended up just replacing it?
ugh.
that's rough. i'm having a hard time after 2 weeks!
If mine ever breaks and it will take longer than 2 weeks to fix or they're on total backorder my plan is to try and get them to replace it with a Desire Z. Same value phone, but I can find my way home from the Bell store using the GPS
It was 6 weeks for the new one to come in.so I still had my old one to use till then.
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Will bell repair your phone if you bought it from them but are currently on a different provider?
My clumsy G/F dropped my phone and broke the screen and I would like it replaced ... lol.
I see you can buy the screens on ebay for 60$, can't be to hard to replace..
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I would rather pay someone else to do it TBH, I have replaced a ton of iPhone screens but I've seen videos of the AMOLED and its like fused to the glass.
groaner said:
OK, I just got off the phone with Bell and they are giving me the standard 4-6 weeks answer. I usderstand that's the answer they have to give, but in real-world instances, how long is it taking?
I've been reading assorted places and seeing an average of 2 weeks.
What aobu tyou? How long did it take to get your REPAIRED or REPLACED (please specify) phone back?
Thank you for your help in keeping my sanity. I'm losing it here without my phone.
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8 days for me I guess I'm quite lucky
I'm going to the Bell store tomorrow if not Friday.
I'll let you know how it goes.
They said 6-8 weeks for me and im in Guelph, its like 30 mins from where that FutureTel place is.....and the sad part is i had to pay to send it out, since i bought it 2nd hand $100.....lame. im planning on selling this phone though as i wanted a physical keyboard phone like my old one motorola milestone.
in BC replacement of the main board took 2 weeks. Looks like they replaced mine with a refurb since some twat got nail polish or something on the SD card holder.
Less than 2 weeks for me, but the phone wasn't repaired so I don't know if that counts. I sent it for the broken GPS. They factory reseted my phone and that's it. Of course it didn't solve my GPS problem.
They told me 6-8 weeks too. It took then one.
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zshakespeare said:
They told me 6-8 weeks too. It took then one.
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It has been 5 weeks since mine went out,
Still don't have it back
2 weeks for me, internal SD card replaced, in Victoria BC
Had internal SD card problem. Took 3 weeks to finally get a replacement.
Are they offering up a loaner at least?
Mine was from Craigslist (never again). Installing OCLF killed an already buggy as hell phone running 2.2. Flashed the hell out of it for weeks, then eventually called around 3rd party repair shops. JP Cellular fixed it in 2 days and cost $72 w/ taxes. Which is less than my Bell bill for the month it sat dead on my desk. I believe its been 3 weeks after the repair. All is well, stock FW and no mods.
they said 4-6 weeks, but called me up in just over a week to have my phone picked up. said they replaced the mainboard.
Was listening to some Pandora earlier through the speaker phone and everything sounded fine but just a while ago I noticed that it sounds blown now, restarted phone uninstalled a few apps thinking that was it but still no go... help! Lol should I just take it in? I have TEP, can I get a new phone? Possibly a nexus 4g? Or can they fix just the speakerphone? Suggestions? Can I fix myself? TIA!
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I've 'blown' two speakers, both while the phone sat quiety overnight. Bring it to a store, they'll replace the speaker in store, or give you a refurb epic, or ship a refurb epic to your house with a return envelope for the broken one.
I too somehow blew a speaker while it was charging at night. Very odd. What's more odd is that when I had the speaker replaced it didn't even fix the issue. They even restored the factory software and that didn't help. Ended up replacing the phone.
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Thanks for the replies! Never thought I could blow a speaker on a phone! Ok, I'm rooted and have a rom installed, should I just take it in or should I revert back to stock? Probably be fine considering they're just going to replace speaker? Should I keep my mem card?
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I left my phone rooted and kept the rom on aswell. They don't care. But remember to do a nandroid backup as they may reload your phone with factory software. Leave the sd card in there.
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mine blew earlier this year as well. took it to best buy and they sent it off for repairs. they just wiped it back to stock.
I had to get the phone exchanged through TEP due to a blown speaker
Going to the Sprint store tomorrow to get it fixed or replaced, am I going to have to pay anything for getting it fixed or replaced? Hope not! I would love to somehow get a Nexus 4G instead lol, but I know thats just wishful thinking
This happened to me a couple Weeks ago the the guy said if we have the speaker we fix it if not we give you a new phone. They had the speaker and fixed it no charge. Took 20 minutes.
I have tep.
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Bizz08 said:
Going to the Sprint store tomorrow to get it fixed or replaced, am I going to have to pay anything for getting it fixed or replaced? Hope not! I would love to somehow get a Nexus 4G instead lol, but I know thats just wishful thinking
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If you're paying the 7.99/m charg there will be no charge for any repairs unless there is water damage I believe. The speaker is free for sure.
Also I always flashed to stock ec05 via odin before going in. I know they punch the version/modem/etc into the computer. I've heard they don't care but it takes 5 minutes.
First Epic, speaker blown, Sprint store was out of speakers so they shipped me a replacement phone.
Second Epic, speaker blown, they had some speakers, replaced in store in about 30 minutes.
Both times phone was rooted and running SyndicateROM Frozen 1.2...they didn't give me any problem about it.
I have an extra speaker for sale that you can simply replace. Its OEM.
mine blew as well, i think these are common problems, which is why i bought an extra.
futureprospect said:
I have an extra speaker for sale that you can simply replace. Its OEM.
mine blew as well, i think these are common problems, which is why i bought an extra.
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Cool, thanks for the offer but I took it to a Sprint store today. Took them like an hour to fix it but they got it done (no charge), now I'm noticing my power button doesn't "stick out" as much as normal, going to try opening it myself sometime and reseating it or see if there's anything I can do, maybe its just out of place, oh well minor annoyance. Thanks for the info/replies everyone!
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Not sure what exactly caused this or is causing this, but the other night I was sitting on my computer and my phone just restarted for no reason. Then kept doing it, and was restarting like every three minutes. I've replaced the battery with an OEM HTC Aria battery and it hasn't helped. Sometimes I can go 2 or 3 hours without it flaking out, other times it will restart 10 times a hour. Anyone have any ideas or ran into this issue before? I've also reset my phone back to factory.
Check the Q&A thread about random rebooting. It appears more people, like me, are having this problem. I have 2 Arias that started randomly rebooting just as you describe about a month ago. And I even sent one of them to HTC for repair, only to have it returned with the same problem. HTC had me return it for another look, witch I did last Friday . I recommend you call HTC for repair. Your phone may still be under warranty. Mine was after over a year. There has to be a solution.
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yar2 said:
Check the Q&A thread about random rebooting. It appears more people, like me, are having this problem. I have 2 Arias that started randomly rebooting just as you describe about a month ago. And I even sent one of them to HTC for repair, only to have it returned with the same problem. HTC had me return it for another look, witch I did last Friday . I recommend you call HTC for repair. Your phone may still be under warranty. Mine was after over a year. There has to be a solution.
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Thanks for the advice, I talked to ATT and they said it only had a 1 year warranty on it, and its well past that but maybe I'll give HTC a call. Any specific number or site to start with or just htc.com?
Under Aria support on the HTC site. They will ask for the phone id numbers, so have it handy with the battery out. They will then email you a repair order number and address to send the phone to. I just got an email from HTC that they shipped my repaired phone. We'll see.
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yar2 said:
Under Aria support on the HTC site. They will ask for the phone id numbers, so have it handy with the battery out. They will then email you a repair order number and address to send the phone to. I just got an email from HTC that they shipped my repaired phone. We'll see.
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So how long would I be without a phone?
I sent my phone in for the 2nd try last Friday and it looks like I'll have it back today or Saturday. The 1st time took a little longer -- say a week to 10 days. HTC will keep you posted about the progress. Their repair facility is in Huston, Texas.
Of course I don't have the phone yet to confirm that they were able to repair it. Will let you know when I get it.
yar2 said:
I sent my phone in for the 2nd try last Friday and it looks like I'll have it back today or Saturday. The 1st time took a little longer -- say a week to 10 days. HTC will keep you posted about the progress. Their repair facility is in Huston, Texas.
Of course I don't have the phone yet to confirm that they were able to repair it. Will let you know when I get it.
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Ok thanks.