So I contacted Motorola because my little brother thought it would be funny to break the battery door yesterday, and they have already shipped me a replacement even though its not covered under warranty. Well done!
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Yay...I don't think this deserved a seperate post but whatever
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Well technically the battery door missing is damage and they don't have to replace it. But they did it anyway free of charge, and are shipping it promptly. Makes me think a bit better of them
Sent from my MB860 using XDA App
mine was ill-fitting from new and they sent a new one straight away as well, most likely as it cost €0.00000001 to make
sent from my olympus via xda-premium
Oh really, i have to write them than ... the thing is im in europe now tho
You can still email them with your u.s address and they will ship
Sent from my MB860 using XDA App
Ye, which email address should I use? I have no US address tho :/ was just visiting when I bought the atrix
Related
I have an hd2 that i am not needing anymore. it worked fine last i played with it, but it's been sitting a while and will now not boot...but i'd like to donate it just the same, i'm sure it's just that stupid not being able to charge while off thing. if interested pm me and we'll figure it out, i have no money to pay for shipping but i suppose a prepaid envelope or something along those lines would work.
Pm sent!
Sent from my Nexus One using XDA Premium App
Very generous but I'm sure someone closer to home will appreciate it to much cafuffle shipping to UK
Sent from my HTC HD2 using Tapatalk
PM'ed (my sister lives in the US)
First to post gets first dibs, unless the community feels it should it should go to someone specific.
Sent from my PG86100 using XDA Premium App
I'll take it, just lost a phone here so I could use one
PM'ed you this morning
Sent from my Hero using XDA Premium App
JieeHD said:
PM'ed you this morning
Sent from my Hero using XDA Premium App
Click to expand...
Click to collapse
Nah, I think OP is getting headache to choose ...lol
Orangekid got it he was the first to send a shipping label. Sorry to everyone else. Maybe when I upgrade ill gift my 3evo lol
sent from my 3devo of DOOOOOOM!!!
unbreakablestix said:
Orangekid got it he was the first to send a shipping label. Sorry to everyone else. Maybe when I upgrade ill gift my 3evo lol
sent from my 3devo of DOOOOOOM!!!
Click to expand...
Click to collapse
You should have mentioned the "first to send a shipping label" part.
Anyway. Have fun with your 3evo.
Yeah, sorry. I made it sound to simple lol it just came down to the shipping label.
sent from my 3devo of DOOOOOOM!!!
Hey guys... I'm rooted but my charging port happen to break... Should I unroot my evo before taking it in for insurance replacement? I was thinking of just dropping it in water? What should I do?
Sent from my PC36100 using XDA Premium App
Yes you should unroot just to be smart about it.
Why would you drop it in water?
So you have to pay the $100 deductible?!?
Either way I think I will pay the 100 dollars... I don't believe I have factory warranty....
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towncop1978 said:
Either way I think I will pay the 100 dollars... I don't believe I have factory warranty....
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
You pay the $8 a month right?
That covers manufacturer defects.
Unless they see physical damage, they will cover it.
towncop1978 said:
Hey guys... I'm rooted but my charging port happen to break... Should I unroot my evo before taking it in for insurance replacement? I was thinking of just dropping it in water? What should I do?
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
If you did not physically break the soldering pads off of the board then a sprint repair center will replace your phone for free. If you did then they will tell you to file a claim.
Sent from my PC36100 using XDA Premium App
it's not a short term fix, but buy an external charger with a couple of extra batteries from China for $20. It will take a few weeks to get, but I never charge my phone, just switch batteries.
I do pay the insurance fee a month.... Now I'm looking to see where I can find the link to unroot my phone.... does anyone have it handy.... I used unrevoked... I think that was the name of it....
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towncop1978 said:
I do pay the insurance fee a month.... Now I'm looking to see where I can find the link to unroot my phone.... does anyone have it handy.... I used unrevoked... I think that was the name of it....
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Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=780141
I believe they broke off because I feel the plug move within the port itself...
Sent from my PC36100 using XDA Premium App
Thanks matty... I will try this tonight when I get home... Hope it works.....
Sent from my PC36100 using XDA Premium App
Can't you just open the phone and carefully solder the charging port back on? It should not be too difficult and you'll save a lot of time.
iwin2000 said:
Can't you just open the phone and carefully solder the charging port back on? It should not be too difficult and you'll save a lot of time.
Click to expand...
Click to collapse
It's not that easy with the tiny boards on cell phones. You would have to be an expert at soldering and have specialized soldering equipment.
Charging port broke on mine also... Called Sprint to ask to replace it. You need to be stern when talking with the rep, this is a known defect of the EVO. And they will replace it at no charge as they did for me. I unrooted and had a replacement within 3 days. Hope this helps.
Sent from my PC36100 using XDA App
Sprint changed their service thing, They will service rooted phones.
Just don't expect them to still be rooted.
Source: http://forum.xda-developers.com/showthread.php?t=1184290
Ophois said:
Sprint changed their service thing, They will service rooted phones.
Click to expand...
Click to collapse
Unfortunately everyone's experience varies based on the store...even since the policy change.
Since unrooting takes only a few minutes its worth doing.
towncop1978 said:
I believe they broke off because I feel the plug move within the port itself...
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
The port will move reguardless of which condition your port is in. The only way to know for sure is to open up the phone. Which a sprint repair center will do for free for you since you have tep.
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When I had my evo I had the same problem I called it in and had them send me one.
Sent from my Nexus S 4G using XDA Premium App
I returned 2 phones to a repair center and all I did was flash a rooted stock rom and they replaced two phones due to a charging port no questions asked
My charging port broke, unfortunately my battery was so low I couldn't unroot. Luckily the guy at the sprint store was nice enough to work with me on it anyway and replaced free. He said that they weren't supposed to repair rooted HTC phones (for whatever reason). So hope that you're able to unroot and avoid the hassle.
My charging port also broke. So I took it to my local sprint store and they told me to return it to stock condition and come back. So I hopped on xda and downloaded a couple of things and unrooted it right in front of him on the spot.
I suspected the guy behind the counter didn't mind too much since he was showing me his rooted EVO running CM7. I should have my new phone in a couple of days.
Sent from my PC36100 using XDA App
For those who have had issues with their N7, who did you have to go through to get a new one?
I have a feeling dealing with Asus will be a long and drawn out process but that's just an assumption.
Thanks
Well I can say I sent my tablet for a cracked screen on last week Tuesday and received an email on Monday night this week stating my tablet was being shipped back....it contained a tracking number and if already in transit which it should be here tomorrow.....I think that is really fast
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blacktrump1974 said:
Well I can say I sent my tablet for a cracked screen on last week Tuesday and received an email on Monday night this week stating my tablet was being shipped back....it contained a tracking number and if already in transit which it should be here tomorrow.....I think that is really fast
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Click to expand...
Click to collapse
To whom did you send?
I had to send it back to Asus. I purchased it from Sams Wholesale Club they refused to replace it even when I purchased a service plan from them....lesson learned....never by anything electronic from Sams... ! I couldnt go to Google since I didn't purchase it from them...thus leaving the manufacturing company Asus. The sad part is it came today but my FedEx deliverer could not leave it at it my house because Asus required a signature....and I was not home. Well all I can say is thanks Asus!
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---------- Post added at 07:47 PM ---------- Previous post was at 07:43 PM ----------
By the way....always send things via the US Postal Service....they shipped it flat rate package with insurance coverage up to 250 dollars and it got there within 2 days....all for $11.40.
Sent from my PG86100 using xda app-developers app
blacktrump1974 said:
I had to send it back to Asus. I purchased it from Sams Wholesale Club they refused to replace it even when I purchased a service plan from them....lesson learned....never by anything electronic from Sams... ! I couldnt go to Google since I didn't purchase it from them...thus leaving the manufacturing company Asus. The sad part is it came today but my FedEx deliverer could not leave it at it my house because Asus required a signature....and I was not home. Well all I can say is thanks Asus!
Sent from my PG86100 using xda app-developers app
---------- Post added at 07:47 PM ---------- Previous post was at 07:43 PM ----------
By the way....always send things via the US Postal Service....they shipped it flat rate package with insurance coverage up to 250 dollars and it got there within 2 days....all for $11.40.
Sent from my PG86100 using xda app-developers app
Click to expand...
Click to collapse
Thanks for posting this. I just broke my screen.
Sent from my Galaxy Nexus using XDA Premium HD app
blacktrump1974 said:
Well I can say I sent my tablet for a cracked screen on last week Tuesday and received an email on Monday night this week stating my tablet was being shipped back....it contained a tracking number and if already in transit which it should be here tomorrow.....I think that is really fast
Sent from my PG86100 using xda app-developers app
Click to expand...
Click to collapse
Did you have to pay to have the screen replaced? I just got off the phone with Asus support and they said they want $160 to fix it. Thing is, I bought it off a guy I work with for the same price! I'm kinda in a dilemma.
Sent from my Galaxy Nexus using XDA Premium HD app
nope I did not....I think it is all in what u tell them, how long you had your device and if there are visible marks on the device... Mine had no marks at all on it. Also...they asked me what happened....I explained... And then they sent me the RMA form via email....so it is not like they gave me a price before I sent it....then like I said I got an email saying that my tablet was being shipped back to me a week later.
Sorry I cant be of more help
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blacktrump1974 said:
nope I did not....I think it is all in what u tell them, how long you had your device and if there are visible marks on the device... Mine had no marks at all on it. Also...they asked me what happened....I explained... And then they sent me the RMA form via email....so it is not like they gave me a price before I sent it....then like I said I got an email saying that my tablet was being shipped back to me a week later.
Sorry I cant be of more help
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Click to expand...
Click to collapse
Hmm that's interesting. I might have to be a bit more vague. And just ask for the form. Thanks.
Sent from my Galaxy Nexus using XDA Premium HD app
Does staple ask for the old nexus 7 when you ask for the replacement. I remember reading this somewhere. Is this true?
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Of course
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kevin130 said:
Does staple ask for the old nexus 7 when you ask for the replacement. I remember reading this somewhere. Is this true?
Sent from my Evo 3D CDMA using xda app-developers app
Click to expand...
Click to collapse
You thought they were just going to give you another one and let you keep the "broken" one? Think how much money they would lose if they did that.
Sent from my Nexus 7
kevin130 said:
Does staple ask for the old nexus 7 when you ask for the replacement. I remember reading this somewhere. Is this true?
Sent from my Evo 3D CDMA using xda app-developers app
Click to expand...
Click to collapse
Use your common sense buddy.
They will be bankrupt if they would allow customer to keep both devices...
Every one would damage their device and ask for replacement.
Oh okay. I worded my post wrong. I read a post here on xda made by a staples worker who said you don't have to... thanks
Sent from my Nexus 7 using xda app-developers app
Just a heads up, any warranty you buy through Staples is an extended warranty...so you'll still have to go through Google/Asus for the first year after purchase. They won't honor it earlier.
You also better make a secure copy of your receipt, you're gonna need it.
Lawlbringer said:
Just a heads up, any warranty you buy through Staples is an extended warranty...so you'll still have to go through Google/Asus for the first year after purchase. They won't honor it earlier.
You also better make a secure copy of your receipt, you're gonna need it.
Click to expand...
Click to collapse
I bought protection + accidental so im pretty sure staples will have to pay up when the time comes
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I can't believe it happened to me but my amoled underneath the screen cracked while it was in its case. It cracked while I was getting into my truck.
How did others get theirs fixed? I have it insured by AT&T but it will cost another 200$ I only bought this a little over a month ago. Any other cheaper alternatives besides trying to fix it myself?
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avilachris said:
I can't believe it happened to me but my amoled underneath the screen cracked while it was in its case. It cracked while I was getting into my truck.
How did others get theirs fixed? I have it insured by AT&T but it will cost another 200$ I only bought this a little over a month ago. Any other cheaper alternatives besides trying to fix it myself?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
from the reports i've been hearing, fixing it yourself is actually more expensive, the $200 charge is cheaper then what the amoled is worth.
I would call samsung for just warranty repair. If internal is damaged but external has no sign of damage, they usually honor the warranty.
This is what I did, I called for warranty repair, they wanted the description of damage. It was pretty much as same as OP problem. They wanted me to send pictures via email both on and off screen. I guess they wanted to see if the glass was undamaged. After few email exchanges, they honored the warranty repair.
I always be blunt and frank with them but try not to be a ****. If you show respect and tell truth, they will be nice to you too.
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sharpehenry said:
I would call samsung for just warranty repair. If internal is damaged but external has no sign of damage, they usually honor the warranty.
This is what I did, I called for warranty repair, they wanted the description of damage. It was pretty much as same as OP problem. They wanted me to send pictures via email both on and off screen. I guess they wanted to see if the glass was undamaged. After few email exchanges, they honored the warranty repair.
I always be blunt and frank with them but try not to be a ****. If you show respect and tell truth, they will be nice to you too.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
Did it cost you anything? For warranty repair I would just call the Samsung repair number?
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avilachris said:
Did it cost you anything? For warranty repair I would just call the Samsung repair number?
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Click to expand...
Click to collapse
I didn't pay any. Make sure you tell them external has no indication of any damages. Just keep teeling them that. Tell them digitizer/oled started making weird lines.
AT&T also has 1 year warranty as well so I would try both. But I always get better result straight through manufacturer than carriers.
I hope this helps and good luck.
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sharpehenry said:
I didn't pay any. Make sure you tell them external has no indication of any damages. Just keep teeling them that. Tell them digitizer/oled started making weird lines.
AT&T also has 1 year warranty as well so I would try both. But I always get better result straight through manufacturer than carriers.
I hope this helps and good luck.
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Click to expand...
Click to collapse
Thank you. I really appreciate it. One more question. Was your screen working at all? Cause 3/4 of mine is just black
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avilachris said:
Thank you. I really appreciate it. One more question. Was your screen working at all? Cause 3/4 of mine is just black
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Click to expand...
Click to collapse
Yes. It was still working. But spider web like internal crack was very painful to view through.
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