*Please be aware that if you have rooted your device you may get undesirable results from daily use that I haven't covered here. That is a risk you take or something you have to put up with or solve/workaround yourself, or with your rom provider.*
__________________
When in doubt, always read the manual!!! >>>>DOWNLOAD IT HERE!<<<<
Have a problem with your dock/battery?
Read THIS first.
My FOTA update keeps failing to install.
You have to fully return your device to stock (not just unroot). Use NVflash to do this. Then go to the asus ftp server and download any update file. Update your device using that file and this should allow your device to update FOTA properly.
Get a tingling sensation when plugging in a charger?
Flip the charger over and plug it into the wall so that the S in asus is on the side with the fat slot on the plug to fix. Seems to be a faulty adapter issue.
My screen isn't displaying anything:
Make sure none of the side buttons are stuck. Press them and make sure they 'click' ok. Force power off your device (10-12 second hold of power button, then release). Wait for about 30 secs. Then power it on normally (6sec power button hold and release). If your screen worked, then stopped, try discharging the battery to 0%. Then re-charging it. This has seemed to clear screen responsiveness for lots of people.
My dock battery is dead and it won't start to re-charge:
Try this tip HERE.
My speaker volume is stuck at a certain level:
Force power off your device (10-12 second hold of power button, then release). Then wait for about 30 secs. Then power it on normally (6sec power button hold and release).
My device/dock battery isn't charging OR my device/dock battery isn't holding a charge:
Make sure the charger is 100% clipped together properly. It's a very tight fit and may need slight force to snap together. Also make sure you have inserted the usb cable the right way up in your adapter. Sometimes unclipping, and re-attaching the adapter parts fixes problems (some come pre-assembled already so this may not be your issue). If your dock battery indicator doesn't ever go green after about 8hrs of charging (not for the first charge) then it may need RMA'ing. A normal charge of the tablet itself, from empty to full, should take about 3hrs maximum (not for the first charge).
My battery is draining very quickly:
Some apps run fine in the background, but there are others that may be 'keeping alive' certain functions, such as gps, sensors, etc. In order to get around this you can use free task killing apps from the market. It's recommended to be selective about which apps you choose to auto-kill. Don't just put them all on auto-kill (unless you are using a 'safe' option in the app) or your system may become unstable. If you have wifi on when you put the tablet in standby, it stays connected. If you then leave the network coverage area, the tablet will continually search for any network around it, draining the battery further. So when leaving home, remember to switch it off. Another possible cause of major battery drain is a badly coded/incompatible app. Get a battery monitoring app from the market and keep a close eye on the logs it produces. Don't watch every little blip/spike in the readings, try to take an average reading, over a few hours/days to get a better idea of what's happening.
Why isn't my device charging when I plug it into my pc?
It will only charge when the display of the device is off. And it is extremely slow and will only trickle charge. There are ways to boost power to your usb port, but the risks far outweigh any benefits.
My keyboard dock has X issue:
The next firmware update should solve many dock problems.
My touchscreen isn't working properly:
A future firmware update may resolve this issue.
My speaker balance is off (louder/quieter in one speaker than the other):
A future firmware update may resolve this issue. Or if you don't want to wait you can read THIS thread.
My X app force closes/crashes unexpectedly:
Check with the app developer/market for an updated version compatible with honeycomb.
The default camera app is showing a green screen:
This was fixed in firmware update1. Upgrade your firmware.
I don't have MyCloud or splashtop apps installed. Where are they?
These were added in firmware update1. Upgrade your firmware.
My email widget isn't updating and always shows 0 emails:
This was fixed in firmware update1. Upgrade your firmware. Then remove the widget from your home screen, reboot and then re-add the widget to your screen.
My wifi signal keeps dropping:
Update to the latest firmware. Set your router/modem to a specific channel (set it to 1-11, NOT channel 12 or 13). Failing that, it's probably time to buy a newer wireless N router/modem (the TF does not support 5ghz, only 2.4ghz).
One of my speakers stays on even when nothing is playing from it:
Put your device into standby mode for 5+ seconds. Then turn on again.
My charging cable is too short:
Some 3rd party USB 3.0 male to female extension cables work to extend the length. This seems to be the luck of the draw if it works for you or not.
I get horrible movie recording framerate issues:
This was fixed in firmware update1. Upgrade your firmware.
My microsd card isnt working:
Make sure it is formatted to fat32. Make sure it's securely fixed into the slot. It has to be pushed in quite a way. Use a long fingernail or the edge of a credit card. Make sure it clicks and holds in the slot. It should be flush to the side of the device.
I have dust under my screen or dead pixels or both:
Return and replace for a new unit by RMA'ing your device.
My MKV video playback is jerky/unwatchable/not working:
Make sure it's a low profile encoded file.
My device isn't powering on:
Perhaps you have put it into APX/nvflash mode by mistake (which doesn't display anything onscreen). Force power off your device (10-12 second hold of power button, then release). Then wait for about 30 secs. Then power it on normally (2sec power button hold and release). If still nothing you might have to RMA it for a replacement.
I can't install any apps from the market:
If you are in an unsupported country you can try THIS. If you're not and still can't install, sometimes google does maintenance that affects certain accounts. Try it again at a later time/date.
My onscreen keyboard is laggy:
Change the keyboard from the default Asus keyboard for the stock honeycomb one. Turn off text prediction. If still laggy you have a conflicting app. If fixed then find another keyboard app that you like.
When I plug my device into my pc I cant transfer any files:
Make sure the device's screen is on, and that the lockscreen is not showing.
My dock isn't charging my tablet above 97%:
There is inbuilt code to stop your device from charging above a certain point to prolong the battery life.
Solid Green light = Battery above 95% charge.
Solid Orange (they call it orange) = 10-95% charge.
Orange blinking = Battery less than 3-10% charge.
Orange fast blinking = Battery less than 3% charge.
My screen is sticky:
Give it a wipe with a microfibre cloth. After a few days of use it will be a lot better.
The XDA site is laggy in the default browser:
Bottom left of the XDA site is a dropdown box. Change the template to 'Classic' mode.
After trying to update the firmware, my device is showing the wrong build number:
Factory reset your device and re-apply the update manually.
I get a strange clicking noise on startup:
It's normal. This is just the camera running through the initialisation process.
I'm having troubles installing apps via the desktop market.
Make sure the screen is on, and unlocked.
I can't login to the android market:
Go to settings>applications and clear the market, market updater and market feedback agent caches. Try again.
My apps are force-closing/crashing all the time:
Install apps that are known to be stable with honeycomb. Try this list HERE.
My SDXC card isn't working:
Format it as NTFS, if you are using files over 4gb on it or the card wont work properly. An alternative method is to format the card as Fat32 filesystem (if you are going to be only storing files under 4gb in size), but you will need to partition it into 32gb sections if you use this formatting system, for the full capacity to be usable.
LINK for RMAing devices in the UK.
LINK for RMAing devices in the USA.
My case is sharp/creaky/rattling/chipped/dented/flexing/cursed/gives me a funny look, when I received it:
RMA for a replacement.
My neighbours' baby/dog/cat/grandfather/goldfish/alien ate my cable:
This won't be covered under any warranty so you will have to purchase a separate one when they become available.
I have light bleed:
Cool... free torch feature!! Either that or RMA for a new device.
____________
Think something should be added here? Pm me, or post below.
My battery died very quickly while the tablet was in standby:
If you have wifi on when you put the tablet in standby, it stays connected. If you leave an area of wifi coverage, the tablet will continually search for a network, draining the battery.
EJL1980 said:
My battery died very quickly while the tablet was in standby:
If you have wifi on when you put the tablet in standby, it stays connected. If you leave an area of wifi coverage, the tablet will continually search for a network, draining the battery.
Click to expand...
Click to collapse
You can modify that behavior in the wifi settings. Take a look at the sleep settngs.
I have not seen this mentioned so it probably is not too common a problem but my wifi was initially invisible to my transformer. Switching the channel from 13 or maybe 14 to something lower fixed the issue.
EJL1980 said:
My battery died very quickly while the tablet was in standby:
If you have wifi on when you put the tablet in standby, it stays connected. If you leave an area of wifi coverage, the tablet will continually search for a network, draining the battery.
Click to expand...
Click to collapse
Thanks that's a good point. I've added it to main post.
EJL1980 said:
My battery died very quickly while the tablet was in standby:
If you have wifi on when you put the tablet in standby, it stays connected. If you leave an area of wifi coverage, the tablet will continually search for a network, draining the battery.
Click to expand...
Click to collapse
Yes, and I want to stress: wifi performance on standby is problematic and needs a fix. On the Xoom, wifi can be kept on when the screen turns off and standby performance is in the <.5%/hour battery use range. The Asus needs to have wifi set to turn off when the screen is off to achieve this kind of performance (otherwise, it burns about 3%/hour).
I'm hoping Asus is aware of this issue and will fix it soon in a firmware update.
some very good points, thank you
Touch screen stopped responding to touch
Brand new unit after about an hours use the touchscreen stopped responding to touch. It did this on Friday, May 13th, between Noon and 5pm eastern DST. The unit was working when shut of and was in a safe spot. I went to turn it on and no touchscreen. I noted the time as I think there may have been an OTA update then but I never saw anything on screen.
No monkey business, rooting, tinkering etc. Just learning about unit.
I have wiped the memory and cold booted several times, no change. I note that after a forced off the unit turns back on by its self. I saw earlier when I started the browser for the first time, the right 25% of the screen was over bright then went dark. Exiting browser, screen returned to normal and never saw this behavior again.
Screen may be somewhat dim now but cannot get past setup screen as only power key is responded to.
Already asked B&H for RMA but any magic gratefully accepted.
Howard
@easyrotor
Unfortunately it sounds like a clear case of a faulty unit. Don't know of anything that can help in that situation im afraid. Not what you'd want to hear of course, but at least it should be a simple exchange for a new one.
Overcharging prevention on PSU-to-Tablet too?
<<<
My dock isn't charging my tablet above 97%:
There is inbuilt code to stop your device from charging above a certain point to prolong the battery life.
Solid Green light = Battery above 95% charge.
Solid Orange (they call it orange) = 10-95% charge.
Orange blinking = Battery less than 3-10% charge.
Orange fast blinking = Battery less than 3% charge.
>>>
- On this note, does it only apply to Dock-to-Tablet charging or also for PSU-to-Tablet charging?
- I have not try the dock to see it for myself but at least with PSU, it seems to charge my tablet all the way to 100%.
AcidCool2K said:
- On this note, does it only apply to Dock-to-Tablet charging or also for PSU-to-Tablet charging?
- I have not try the dock to see it for myself but at least with PSU, it seems to charge my tablet all the way to 100%.
Click to expand...
Click to collapse
Good point, I'm not sure. I assuming that no matter what, the led on the keyboard dock would show just it's own charge.
Will have to monitor it for a bit and get back to you.
Hopefully later once Asus release another update, it will contain the dock battery vs. tablet battery (that got taken out from the .12 beta build) for us to monitor both.
just wanted to say that this thread is awesome...thanks so much for putting in the effort to document all problems/solutions that may come up with our TF's.
It might be worth mentioning light bleed here?
thegrumpyyoungman said:
just wanted to say that this thread is awesome...thanks so much for putting in the effort to document all problems/solutions that may come up with our TF's.
Click to expand...
Click to collapse
Thanks.
UKseagull said:
It might be worth mentioning light bleed here?
Click to expand...
Click to collapse
Saying what exactly? Return and get a new one? Would imagine most would do that already. Plus there's no fix you can do yourself.
I only put those last 2 lines in the first post as a bit of a joke, but I'll add another for light bleed then.
stuntdouble said:
Saying what exactly? Return and get a new one? Would imagine most would do that already. Plus there's no fix you can do yourself.
I only put those last 2 lines in the first post as a bit of a joke, but I'll add another for light bleed then.
Click to expand...
Click to collapse
Why not, if you've bothered with mentioning the dust issue then why not another issue that's been mentioned more than once?
I have dust under my screen or dead pixels or both:
Return and replace for a new unit by RMA'ing your device.
Click to expand...
Click to collapse
Added. ...
Hardy harrr harrrr .... If I had a custard pie ...
Transformer won't Charge
I received my eee pad transformer from hh gregg yesterday. When I opened the box I noticed that there was a scratch that appeared to be under the the screen. The scratch is very long, but also very fine and you can only see it when the screen is dark and you hold it up to the light. So I figured what the heck, not that big of a deal. However, when I went to charge the transformer, I cannot get it to charge. No light, no nothing. I've tried everything. Plugging it up to the computer, plugging into the wall, taking apart and putting back together, still nothing. I'm trying to figure out what to do. Does anyone know what could be causing this? Asus said I can send to them and they will look at it or I can send it back to the store, however, the store does not have anymore of the transformers in stock.
zoranaw said:
I've tried everything. Plugging it up to the computer, plugging into the wall, taking apart and putting back together, still nothing.
Click to expand...
Click to collapse
If you are taking apart and putting back together the wall charger then you likely haven't put it together properly yet; it will not come apart easily at all if it is fully together.
Try pushing harder than you think you should until the pronged portion is snapped in to place and you cannot easily remove it again. If it doesn't snap down, the contacts on the back side don't line up and it won't charge.
Related
Hey guys.
I'm experiencing some problems with my Touch HD. When I get it to start I'm really happy with it and every program runs as it should.
My problem is the battery or something like that. I can have the battery power at 70% one second and the next the phone is telling me to either charge the battery or the device will shut down. I try to start it again but at the start screen it says Battery level to low, your device will shut down.
When I try to charge it the LED under the power button will show a solid amber light, telling me that it's charging, for about 7-9 seconds and after that it will either start flashing between amber and green light or just turn off.
I've tried having it like that over night and try to start the phone in the morning and the same message appear on screen, "Warning! Battery level to low! Your device will shut down!"
Read in some other post about someone who had a similar problem, but not quite the same, and that was resolved by removing the battery, plug in the USB cable for a few seconds, disconnect everything and then put the battery back in and start the phone. This works for me about 30% of the time. When it works the battery shows about 60-80% power.
I've tried a hard reset and I've tried to contact HTC without any success. Any suggestions from you guys, you seem to know almost everything there is to know about these phones.
Thanks.
/Markus
Have you tried keeping the battery out for a day?
When I got my phone, the first 7 charges I turned the phone off and charged it all the the way up (to get the calibration accurate). Now the battery life is excellent, I can use it for couple of days without charging.
You should try returning the phone, seems it is fine software wise. Can you use the phone with the charger in? If yes, then there is probably something wrong with the battery or the hardware that is interacting with the charging.
I've tried keeping the battery out for about 24 hours but it didn't help. I can't start the phone when I have it plugged to the charger. I'm going to return it today and see if they can just exchange the phone in store or if they need to ship it somewhere to be repaired
Thanks anyway.
Sounds like a defective battery to me...
That's a good idea, better to get a new one.
crapforbrains said:
Hey guys.
I'm experiencing some problems with my Touch HD. When I get it to start I'm really happy with it and every program runs as it should.
My problem is the battery or something like that. I can have the battery power at 70% one second and the next the phone is telling me to either charge the battery or the device will shut down. I try to start it again but at the start screen it says Battery level to low, your device will shut down.
When I try to charge it the LED under the power button will show a solid amber light, telling me that it's charging, for about 7-9 seconds and after that it will either start flashing between amber and green light or just turn off.
I've tried having it like that over night and try to start the phone in the morning and the same message appear on screen, "Warning! Battery level to low! Your device will shut down!"
Read in some other post about someone who had a similar problem, but not quite the same, and that was resolved by removing the battery, plug in the USB cable for a few seconds, disconnect everything and then put the battery back in and start the phone. This works for me about 30% of the time. When it works the battery shows about 60-80% power.
I've tried a hard reset and I've tried to contact HTC without any success. Any suggestions from you guys, you seem to know almost everything there is to know about these phones.
Thanks.
/Markus
Click to expand...
Click to collapse
switch off wifi, install Advanced Config, select all power management enabled
and try again. i also had the situation that my hd took 1550 mA. so the battery was sucked empty within several hours. now everything runs perfect...
Have exactly the same problem
I have exactly the same problem. One moment the phone works and charges fine and the next it shows irratic battery levels and eventually needs to be shut down. Following the shutdown you get the 'Battery level too low' message on startup, right after the Smart Mobility screen. In my case I think the problem mostly started when the phone was either just connected to a PC using the sync cable or when trying to top-up the charge using the wall charger. I also noticed that when the problem appears the plug symbol would appear (indicating it is charging) or sometimes not and then when checking the battery level, the indicators would actually go down sometimes losing 2 or 3 at a time until there is only 1 left and the phone says it needs to shut down. Pluging in the wall charger does not help as the LED indicating the phone is charging only stays on for a few seconds.
Now, I had many trials with removing battery, sim card, memory card or any of those in combination and sometimes these seem to work, but I think the key is the temperature of the phone. Every time I went to the car to drive home, where it was cold, the phone would start charging again, when just before that it would not react to anything all the time I was in the warm office.
I have now contacted HTC and am sending it to their repair centre tomorrow. Hopefully this is recognised as a fault and I will get a replacement. BTW, they arranged for a free courier pickup. Not bad, but the key for me is that the phone is being replaced as I really like the phone.
Update: Got a replacement after 1 week
Got my replacement phone today and hope that this time I have no further problems. I also had to return my previous one with a screen problem (see my post here http://forum.xda-developers.com/showthread.php?t=439410&page=2).
Everything went quite smootly and I liked the offer of a free of charge UPS pickup, so the only complaint I really have is that HTC send me a new phone but no replacement screen protector. Just the original screen sticker (the one with some writing on it) had been stuck on. It was in a bit of state like it had been taken off and put back on several times. I just called them to send me a replacement screen protector, but I don't hold my breath to get one. Probably end up buying it from the website.
My nook is rooted. I nearly always use it plugged to the wall outlet to save battery live. I use it mainly to read pdf files using "OfficeSuite". When I start up my nook I activate to the app "Nook refresh" and "Smart Rotator"(to use my OfficeSuite in landscape mode).
Some days ago I installed a screen rotator app (from http://forum.xda-developers.com/showthread.php?t=1678431) and couldn't use it, so I uninstalled it. I do not know if this can have any relation with the problem that I am having with the screen.
Some days ago my Nook screen was perfect, no strange thing.
But one day I noticed a horizontal line (from the usual perspective, with the "nook" button below) that was dark/white (that is when the background is white, the line is black and viceversa). I did not give it much importance.
Another day, while I was reading a pdf file, appeared another horizontal line.
Today, while I was reading a pdf file, appeared another horizontal line.
That is 3 lines for now.
What could it be? Do you have any idea to solve this issue?
Thank you.
If you power off and then power on again, do the lines go away?
I would not recommend using the NST plugged in at all times - I think you will do better to let the battery cycle.
E-ink is attracted to and repelled from the screen by electrostatic charge, as I understand it. So if there's anything like a power surge or other mechanical issue affecting your unit while charging, possibly you could see an artifact in the display?
If you power off and then power on again, do the lines go away?
I did this with the wall outlet disconnect several times, but it does not work. The lines are there.
I would not recommend using the NST plugged in at all times - I think you will do better to let the battery cycle.
Why do you think that? I do it because a read that when the battery is fully charged, the light turns green and not continues charging the battery, so I suppose that direct energy is feeding the use of the device instead of charging my nook.
E-ink is attracted to and repelled from the screen by electrostatic charge, as I understand it. So if there's anything like a power surge or other mechanical issue affecting your unit while charging, possibly you could see an artifact in the display?
No, the only image that appears on the display when I power it on is a SD CARD image informing that there is a sd card.
genoxygen said:
If you power off and then power on again, do the lines go away?
I did this with the wall outlet disconnect several times, but it does not work. The lines are there.
They're probably permanent if after unplugging, powering off all the way, then powering on again they persist. If your device is still under warranty, I'd suggest resetting it to stock and getting a return.
I would not recommend using the NST plugged in at all times - I think you will do better to let the battery cycle.
Why do you think that? I do it because a read that when the battery is fully charged, the light turns green and not continues charging the battery, so I suppose that direct energy is feeding the use of the device instead of charging my nook.
I thought about that a little more. On the NC, if the device is plugged in, the screen tends to behave very strangely - detecting nonexistent touches or accepting input, but then repeating it (fast page flipping through a book, rather than turning one page.)
The charger on the NC and NST is not its strong point (the NC in particular, but I've never liked the fit of the NST chargers much - on both of my devices, they tend to seat at an odd angle and need to be pushed a bit to seat correctly) and I've always wondered how well the rest of the device is actually isolated from current when it's plugged in.
Click to expand...
Click to collapse
I've just had the same happen to my NST. First a single horizontal line, now two.
Did you ever resolve your problem?
Same here. One, two, three and yesterday appeared the fourth line! I have the Nook more than one year. I noticed the lines everytime after charging, so it could be connected. Discharge, charge, reset, nothing helps. When I will buy myself a tablet or a new reader. I will open it and pay with some display connectors.
I ended up returning mine to B&N as it was still under warranty.
But I'd be interested to know what you find if you take yours apart. It kinda sounds like a loose connection somewhere...
Pretty self explanatory. It was dead for a couple of days, I put it on the charger for almost the whole day, now I get no picture, but the backlight is on when I hold the power down a minute. I bought it at walmart, doubt I have the receipt, and didn't get any extended warranty. Is there a way to fix this issue?
I've got the same issue. I was playing Tupsu, when suddenly my n7 rebooted and there was no picture, just semi-strong backlight. When the tablet died, the battery was about 45-50% and I was charging it through notebook's usb port (original n7 cable). I tried to turn it off, but pressing and holding the power button only made it reboot once again (i assume it was rebooting, since the backlight was turning off and on in a second). I've tried it many times, with tablet plugged into wall/usb charger, and even with the power+volume up/down combination, it would still behave the same way. However sometimes after rebooting there was not only backlight, but also thin, mostly white, horizontal lines, appearing in random places of the screen (appearing and disappearing after like 50-100 ms). It would stop only after a reboot, and happened every 5-10 reboots.
I've decided to let the battery die to see if it changes something, and as you may guess - it didn't. It died estimately after 2 or 3 hours. Now it's all the same, except for when I plug it to the charger, there's only a very low backlight (still no picture) and it's blinking... It also makes this continuous "electricity-related" (sorry, I don't know what's the word to call it ) sound. After I press the power on, or let it charge for 1-2 minutes it boots up, and there's just a semi-strong backlight, like earlier.
It's a refurbished 8gb n7, which I got 5 days ago from the polish Asus online store. Oh, and the speakers weren't 100% fine, if it changes something. They were fine at first, but after i plugged headphones in and out, they were making cracking sounds when the volume was over 50% or something like that. Is there any hope I can fix it myself?
edit: the android ver. is 4.2.2, not rooted
the device is getting warm on the left side when being charged, or just turned on...
Have you tried pulling the battery for a couple of minutes?
Sent from my Nexus 7 using Tapatalk HD
Nope, i don't want to mess with the hardware since i've bought it only few days ago... I'm afraid it may leave some traces of being opened, i'm not willing to take the risk.
You won't leave a trace pulling the battery. Just use a guitar pick or credit card and run it round, the back comes off very easily.
Sent from my GT-I9000 using Tapatalk 2
Yeah that is definitely worth a shot. Just pull the battery.
Ok, I did it.
Didn't change a thing >:[
btw. I didn't actually pulled off the battery, i've just disconnected it - it doesn't make a difference, does it? and another thing - the backlight was turning on immediately after connecting the battery... with these randomly popping horizontal lines.
I've got this too!
wujekandrzej said:
Ok, I did it.
Didn't change a thing >:[
btw. I didn't actually pulled off the battery, i've just disconnected it - it doesn't make a difference, does it? and another thing - the backlight was turning on immediately after connecting the battery... with these randomly popping horizontal lines.
Click to expand...
Click to collapse
I've got this too! Pulling the battery does nothing. Last time it just fixed itself, now nothing.
Worried I'll have to take mine back.
How did that 'fixing itself' happened to you if i may ask? And how long did it last?
Your tablet has gone into sleep mode to protect the battery from further damage due to its low level of charge. What you're seeing is by design, as complete discharge of a lithium based battery is bad for it. You should never, ever, let it sit dead for a couple days. If you do discharge it to the point of shutdown again, immediately put some sort of charge on it, as waiting to long will cause the battery's protection circuit to fail completely. Best practice is to not let your device go to the point of shutdown, but rather to plug it in when not in use. Your battery will have a longer lifespan.
Plug your N7 into the charger and immediately press power and volume down to get into the bootloader. Once there, use the volume key to scroll to Power Off Device and then press the power button. After it powers off, unplug it and then plug it back in. It should then charge normally.
You seem not to have read my posts at all. When it happened, the battery was about 45-50% and it was plugged into the laptop's usb port. It suddenly rebooted and there was no more picture, just the backlight - and it lasted for like 2-3 hours (maybe even longer)! Can a completely discharged battery power the backlight for this long? After it turned off at last, i put it on charge and i've tried the power+volume method and it didn't do anything (btw. i already wrote about it)... then i let it charge for like 5-6 hours and it didn't change anything except for the fact, that the battery was evidently charged, because the backlight again lasted for few hours.
wujekandrzej said:
You seem not to have read my posts at all. When it happened, the battery was about 45-50% and it was plugged into the laptop's usb port. It suddenly rebooted and there was no more picture, just the backlight - and it lasted for like 2-3 hours (maybe even longer)! Can a completely discharged battery power the backlight for this long? After it turned off at last, i put it on charge and i've tried the power+volume method and it didn't do anything (btw. i already wrote about it)... then i let it charge for like 5-6 hours and it didn't change anything except for the fact, that the battery was evidently charged, because the backlight again lasted for few hours.
Click to expand...
Click to collapse
Actually, I was addressing the OP without realizing that this was a zombie thread.
To answer your question though... yes, when in sleep mode the battery can still turn on the backlight and keep it powered for some time due to the low power requirement of a black screen. Many users that have found themselves in sleep mode actually have their tablets enter into a prolonged cycle of bootloops. From the sounds of it, your device seems to have, for reasons unknown, put itself to sleep.
Anyway, I digress... I know you've stated you've tried various combinations of the power and volume keys. Have you attempted holding all three buttons for approximately 30-40 seconds while the tablet is plugged in? If it that will force it into the bootloader, you can follow the steps that I posted to get it up and running again. If not, then it seems your best available option is to seek an RMA from ASUS. Given your speaker issue, I'd send it back regardless- you shouldn't be expected to deal with battery and speaker issues after only five days.
najaboy said:
Actually, I was addressing the OP without realizing that this was a zombie thread.
Click to expand...
Click to collapse
Ok, then i'm sorry for few harsh words
najaboy said:
Anyway, I digress... I know you've stated you've tried various combinations of the power and volume keys. Have you attempted holding all three buttons for approximately 30-40 seconds while the tablet is plugged in?
Click to expand...
Click to collapse
Yep. Many times. And even longer than a minute.
Anyway, I'm going to contact their crappy support. Thanks everyone for trying to help.
So, I plugged my Nexus 4 into a generic car charger and it went black instantly. The battery was at about 92%. With the hope that a proper AC or computer USB charge connection would bring up the white battery icon and fix things, I stopped by an out of town T-mobile. The manager tried the button battery-reset (up volume + power for 60sec) and I googled alternatives and tried the - enter recovery by pressing those buttons for 15sec off the charger and connecting while still holding down the buttons - trick. Neither worked.
The manger seemed familiar with that and the other button pressing tricks, and said that really, my only real hope would be to reset/replace the battery, but that would void my warranty. However, although the T-mobile site claims my Google bought phone is under warranty (and I've been paying for it each month), technically, it isn't. Under them or Google (any more). So, I purchased the tools to open the phone, as well as a replacement battery. In the interim, I tried to use all the button combos and various charging connections to get it to come back to life. I *did* manage to get it charging the old battery. I know because the blinking red light turned constant for an hour or two, and the battery got warm. I can only guess that the battery was too damaged to keep the charge however, because I could never get it to turn on during or after. My best guess is that the software battery reset allowed the phone to send a charge to the battery - at least once.
After getting my tools and replacement battery, I managed to get the phone open (with great effort - I think there must be a difference between batches there). I removed the old battery connection and looked to see if I could get the charge icon with it unattached and on the charger. I couldn't. Reconnecting the old battery didn't seem to make any difference.
I was about to go through the process of prying up the old battery when I realized that you can actually connect the new battery to the board connector without getting the old one out. So I did that. Leaving it charging like that for awhile didn't do anything, so I decided to do another software battery reset and I'm letting it sit on the charger overnight. All of this has been without reattaching the back.
So my major question is - does anyone know for sure if the phone actually charges the battery with the back off? I know there are important circuits there - which seem to shut down the phone after the battery or google image when not detected (at least that's my deducement after reading posts). But are those connections also used in charging? The Qi goes though the back to the charger function, so perhaps that connection has to be there? I would like to try and find out though beforehand. It took 2 hours and two mangled guitar picks to get it open the first time, and the second may be just as trying. (And believe me, towards the end, I was not concerned with being gentle.)
I am also curious about the four prong battery connection. I've seen the post about charging the battery using external sources by connecting to the two outer pins. Does that mean the two inner pins constitute a second circuit between the charged battery and the phone? And if I find another 3.8v battery fully charged, I could perhaps connect that to the phone instead by wires and get it booted into recovery? As to why I'd want to do that, I don't recall the last dated CM version I had installed, so finding that in their folder plus pulling off everything from /data... assuming I replaced this with another Nexus 4, I might be able to save myself a lot of setup hassle.
In terms of the red light... it actually seems to be an error code. When triggered, it blinks 7 times, and on the eighth stays lit for a bit before repeating.
cetkat said:
So, I plugged my Nexus 4 into a generic car charger and it went black instantly. The battery was at about 92%. With the hope that a proper AC or computer USB charge connection would bring up the white battery icon and fix things, I stopped by an out of town T-mobile. The manager tried the button battery-reset (up volume + power for 60sec) and I googled alternatives and tried the - enter recovery by pressing those buttons for 15sec off the charger and connecting while still holding down the buttons - trick. Neither worked.
The manger seemed familiar with that and the other button pressing tricks, and said that really, my only real hope would be to reset/replace the battery, but that would void my warranty. However, although the T-mobile site claims my Google bought phone is under warranty (and I've been paying for it each month), technically, it isn't. Under them or Google (any more). So, I purchased the tools to open the phone, as well as a replacement battery. In the interim, I tried to use all the button combos and various charging connections to get it to come back to life. I *did* manage to get it charging the old battery. I know because the blinking red light turned constant for an hour or two, and the battery got warm. I can only guess that the battery was too damaged to keep the charge however, because I could never get it to turn on during or after. My best guess is that the software battery reset allowed the phone to send a charge to the battery - at least once.
After getting my tools and replacement battery, I managed to get the phone open (with great effort - I think there must be a difference between batches there). I removed the old battery connection and looked to see if I could get the charge icon with it unattached and on the charger. I couldn't. Reconnecting the old battery didn't seem to make any difference.
I was about to go through the process of prying up the old battery when I realized that you can actually connect the new battery to the board connector without getting the old one out. So I did that. Leaving it charging like that for awhile didn't do anything, so I decided to do another software battery reset and I'm letting it sit on the charger overnight. All of this has been without reattaching the back.
So my major question is - does anyone know for sure if the phone actually charges the battery with the back off? I know there are important circuits there - which seem to shut down the phone after the battery or google image when not detected (at least that's my deducement after reading posts). But are those connections also used in charging? The Qi goes though the back to the charger function, so perhaps that connection has to be there? I would like to try and find out though beforehand. It took 2 hours and two mangled guitar picks to get it open the first time, and the second may be just as trying. (And believe me, towards the end, I was not concerned with being gentle.)
I am also curious about the four prong battery connection. I've seen the post about charging the battery using external sources by connecting to the two outer pins. Does that mean the two inner pins constitute a second circuit between the charged battery and the phone? And if I find another 3.8v battery fully charged, I could perhaps connect that to the phone instead by wires and get it booted into recovery? As to why I'd want to do that, I don't recall the last dated CM version I had installed, so finding that in their folder plus pulling off everything from /data... assuming I replaced this with another Nexus 4, I might be able to save myself a lot of setup hassle.
In terms of the red light... it actually seems to be an error code. When triggered, it blinks 7 times, and on the eighth stays lit for a bit before repeating.
Click to expand...
Click to collapse
I RAN INTO A SIMILAR PROBLEM
I found that holding the power button for a while allowed my nexus 4 running stock Lollipop 5.1 to boot back up.
Have considered that you may have a faulty USB port ?
Just pop the old battery out install the new one plug in the charger and it will charge. You can boot up without the back on. The back contains the antennia.... and the NFC circuit board.
Good luck
Blacksmith5 said:
I RAN INTO A SIMILAR PROBLEM
I found that holding the power button for a while allowed my nexus 4 running stock Lollipop 5.1 to boot back up.
Have considered that you may have a faulty USB port ?
Just pop the old battery out install the new one plug in the charger and it will charge. You can boot up without the back on. The back contains the antennia.... and the NFC circuit board.
Good luck
Click to expand...
Click to collapse
Well, still no luck. I ended up putting the new battery in and closing it up to try the Qi charger, but all I can get is either 7 or 10 red blinks followed by a short solid light. No white battery charging symbol or anything else.
When you say a faulty USB port, what are you referring to? The cable works (though I've also tried my Nexus 7 one too) and even though it won't boot, my computer does recognize that something is there when I plug my phone into it (it just can't figure out what's plugged in - which is normal). I want to say that it's trying and failing to charge the new battery. At this point, I think the charger messed up more than just the battery.
I recently had my nexus 6p battery replaced. I was told it was replaced with the Huawei brand battery. The capacity seems to be normal again. However, I have noticed that my phone is randomly shutting off about once a week. It will go from using it to just completely blank screen and off. The battery will be at any charge percentage, but when I try to turn on the screen or turn on the phone, it just stays blank. It only works if I plug the phone in, wait for the charging indicator, then I can unplug it and turn on the phone..
I have noticed this has happened when I opened my camera app and when I opened snapchat. I think this is a coincidence, but I am unsure.
I noticed when I plugged the phone in when it had turned off, I noticed a very feint red flash of light below the ear piece. This is supposed to be where the light sensor and proximity sensor are at.
I had it happen again to me when I was opening Android Messages when I was with one of the repair guys that replaced the battery. I used a USB A to C cable to plug it into a computer and then into my phone to show him that plugging it in jump starts it and the battery is not dead. However, this resulted in a bootup, then blank screen. Leaving it plugged in has it bootup and then blank screen and back to off animated charging. Thinking phone was dead dead, I went home and tried to call warranty. In the process, I plugged it into my computer, USB C to USB C and the phone turned on and booted up. My computer has a thunderbolt 3 port. My guess is the power supplied by the USB 2.0 type A port was too low to give it the jumpstart. But when I plug it into the chargers I have at home, which are more powerful, it is enough to jump start it and get it working again. Maybe it is a coincidence about the different charger outputs.
Any thoughts?
I think it might be a battery issue and people were telling me it was part of what's going on in that lawsuit.
Only cheap battery's available for the 6p unless you get a ceno. I purchased a battery from eBay supposed "OEM." The first one did exactly what you first mentioned. Early shut downs and failure to turn on. I didn't even get those with the original battery just that it was getting bit tired. I messaged the seller and he gladly sent me another no questions asked. I've had that battery for 3 months now no battery sensor but works great. I wouldn't hesitate to order another knock off but will make sure it works this time before I put the back cover back on!!! So in other words there's nothing wrong with your phone just that your battery is a lemon. The fact that it's the original battery your having problems with is even worse. If you like the phone spend the $100 and get a shop to replace the battery.
Exodusche said:
Only cheap battery's available for the 6p unless you get a ceno. I purchased a battery from eBay supposed "OEM." The first one did exactly what you first mentioned. Early shut downs and failure to turn on. I didn't even get those with the original battery just that it was getting bit tired. I messaged the seller and he gladly sent me another no questions asked. I've had that battery for 3 months now no battery sensor but works great. I wouldn't hesitate to order another knock off but will make sure it works this time before I put the back cover back on!!! So in other words there's nothing wrong with your phone just that your battery is a lemon. The fact that it's the original battery your having problems with is even worse. If you like the phone spend the $100 and get a shop to replace the battery.
Click to expand...
Click to collapse
exactly true...:good:
I had the same issue, I tought the new battery was defective or false but it was because android 8.1 developer preview 1. I went back to android 8.0 and the issue dissapeared.
Hope it helps.
Exodusche said:
Only cheap battery's available for the 6p unless you get a ceno. I purchased a battery from eBay supposed "OEM." The first one did exactly what you first mentioned. Early shut downs and failure to turn on. I didn't even get those with the original battery just that it was getting bit tired. I messaged the seller and he gladly sent me another no questions asked. I've had that battery for 3 months now no battery sensor but works great. I wouldn't hesitate to order another knock off but will make sure it works this time before I put the back cover back on!!! So in other words there's nothing wrong with your phone just that your battery is a lemon. The fact that it's the original battery your having problems with is even worse. If you like the phone spend the $100 and get a shop to replace the battery.
Click to expand...
Click to collapse
This is great to know, thank you. I'm having exactly the same problem as OP. I replaced the battery myself, I have no doubt that the battery is a cheap knock-off version even though it's got the Huawei branding and regulatory info on it.
I'll order another battery and see what happens. Cheers
I got the battery replaced and everything is great. Great battery life and no more restarting and locking up. Definitely was a battery issue.
what's the name of battery please?
Don't buy cheap knock off batteries. Remeber the original battery has a pretty fat ribbon cabble and also has the temperature controller built in the battery here's a pic
any link?
Probably Oreo 8.1 issue
gallegus said:
I had the same issue, I tought the new battery was defective or false but it was because android 8.1 developer preview 1. I went back to android 8.0 and the issue dissapeared.
Hope it helps.
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Click to collapse
I have the same issue as everyone else posting here, except my battery is the original. The battery performance follows normal usage patterns. This means when I charge it, it eventually reaches 100%. When I'm normally using the phone on battery, it slowly discharges. Any phone acts like this.
My problems started when Oreo 8.1 was first installed. Other than being on the beta channel, this phone is not altered, or rooted.
Within fifteen minutes of using the phone heavily while on battery, the phone decides to shut down. The bars at the top and bottom of the screen turn bright red, the screen is greyed out, and it says "Shutting Down" in the middle of the screen. I have not traced this to any particular activity of mine. Usually just reading news or mail. When the phone shuts down, restarting will not work. It gets to the "android" screen, and shuts off again..
When I plug it into the charger The lightning bolt battery shape appears on the screen. Then the filling battery is shown, and it starts filling from very low. The second cycle of the filling battery starts filling from where I expect it to be: in the 80-95% range the phone was at when it crashed. At that point I can restart the phone, while plugged into the charger or not. The battery level indication after the phone is back is exactly what the battery was charged to when the phone crashed: usually 80-95%. I do not think it is a battery problem. I think the battery monitoring software is being interfered with.
Usually I can listen to an audio book with the screen off for a long period of time without triggering the crash. This does not require any network activity. Maybe that's a clue. Also, I have never crashed the phone while it is plugged into the charger. Maybe when the phone is in charging mode, the low battery monitor is not active, so it can't shut down the phone.
I have started putting adb into tcpip mode, and I've captured a few system logs of the phone as it crashed. There is no obvious crash at the end, but there are always a series of strange events, such as permission denials, and processes being killed. I think there may be an out-of-memory condition occurring. There is so much noise in the form of security violations being inserted into the log that it is difficult to determine which error is leading to the crash.
Perhaps I should try going back to Oreo 8.0.
xdamember143 said:
Don't buy cheap knock off batteries. Remeber the original battery has a pretty fat ribbon cabble and also has the temperature controller built in the battery here's a pic
Click to expand...
Click to collapse
Where does one find such a battery?
Caboose27 said:
Where does one find such a battery?
Click to expand...
Click to collapse
I bought mine on eBay awhile back but don't know if anyone sells the original batteries anymore. You can try though
nexus 6p shutdown issue
did going back to 8.0 solved nexus 6p shutdown issue..even exactly i am facing this i
No, I replaced the battery and that fixed the issue.