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Hey all, so I was on a business conference call this morning and immediately after the call I went to check my Call History, which had plenty of records in it last night, and there was no history. Furthermore, I lost the ability to make calls. I figured "oh it's just another stupid M$ bug... why don't I reboot." Well, bad idea. After rebooting, the phone now states it has No Service; however, Media Net is miraculously still connected. To test this anomaly, I loaded up IE and navigated to google.com. To my surprise, the page loaded! Nonetheless, I cannot load the phone app either manually or even by pressing the send button. I'm not receiving any texts or phone calls.
Is this a common problem? Could something have shorted out? Is my radio rom simply busted? Luckily, I'm a good boy and I synchronize my phone with my Nix box frequently so I have everything backed up. I just need to get my phone back to normal!
I'm running the newest ROM available from HTC America for AT&T. Here's what the screen says at boot time:
M 05 R 1.40.30.00
S 04 G 32.73.7020.16H
B 06 D 2.15
When the phone is booting, the screen that lists the roms looks like it always has. It doesn't say "No GSM" like some people have had on this forum.
I've rebooted the damn thing so many times that I learned something new today. WM5 has a Safe Mode... I'll be damned!!! It asked me if I wanted to reboot in Safe Mode at one point and I figured "why not? it has helped me fix so many Windows problems on PCs, surely it will be the answer to my problems on this phone right?!" Guess again, nothing different other than no Today plug-ins or autorun programs. I'm at a loss of ideas with this.
One thing you all should know is that I've taken the phone apart multiple times to replace my cracked screens (yes my screen has cracked more than once... I swear it's a design flaw in the phone). I even took it apart and assembled it perfectly this morning after I started experiencing the problems . That didn't help... but the good news is everything is intact hardware wise with the phone
I GREATLY appreciate any help. I've used this forum frequently to get tips and tricks on tricking my AT&T 8525 out. You guys are great. Thanks in advance!
So I just noticed something new. If my number is being dialed, the phone actually comes out of sleep mode and lights up but never rings or even shows a call is coming in. Of course I cannot pickup the call. This is VERY weird behavior. I'm getting quite desperate and there have been no posts so I'm getting ready to just reflash this phone. Any ideas, suggestions, comments, etc?!?!?!
Well, ended up just loading up a new rom (WM6) from AT&T/HTC and lost all of my customizations but the phone works well now. Thanks to all those who viewed this thread and THOUGHT about helping
hi all, i bought a tytn at ebay, but
the after a short time of using the bottom buttons, they stop working.
touch screen and buttons on the side are stíll working, but the bottom buttons are dead.
sometimes after turning off amd turning on they are working for a short time again. a restart also helps to make them work.
but its not funny to restart every 10 minutes.....
it is an e-plus tytn from germany with wm5.
do u guys think that it is a hardware or a software error?
I seem to have this problem on and off myself and think it's related to either the rom on the phone or the radio rom but am not sure which. It seems sometimes I have this problem and it seems to come and go depending on what combination of rom/radio rom I have installed. If I was smart I'd find a combination that works well for me and stick to it but I always like to play with things so typically every day or two I'm reseting
yeah, i have the same problem.... i hate to restart the phone every now and then, but I need to figure this out sometime soon, or I'm gonna upgrade to WM6 to see if that solves my problem. lol...
did anybody else have an idea to solve the problem?
crutav said:
did anybody else have an idea to solve the problem?
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http://cnn.cn/shop/8525tytn-flex-cable-p-1732.html
I opened up my tytn, to find out the problem, and I found a small crack in the flexcable mentioned above.
Before it was never opened nor did anything strange happen with it, so this seems to be yet an other production problem/fault..
More and more people seem to have the same problem, time to presure htc for a repair....
Ok for me this is too late, but all for the good cause.. will just order myself a new cable and try to swap it..
Any ideas where to get the flex cable these days? Not finding it at the link above and internet searches aren't panning out either.
FYI:
Just got back my HTC TyTN from service under warranty, sent for exactly the same problem.
The technician I spoke to directly said that maybe about 90% of the lower keys malfunctions are caused by the lower keyboard board behaving erratically and it is a well-known hardware problem.
A board replacement solved it, my TyTN is working perfectly again, they also replaced the stylus holding rubber (which was broken already from the early days) and, surprise, they upgraded my WM5 device (I had to revert everything to the initial versions before handing it to them) to the latest official HTC WM6 Rom. Even bigger surprise, although what I gave them was a WWE device, when I got it back they had upgraded it to the localized (official Greek) version. Life is good.
Anyways, seems the only real solution to this is a visit to the repair store, hopefully under warranty and reverted back to the original settings...
Hey guys, I bought an 8525 on ebay today with the following problems:
* Fail Test Call
* Bad LCD
The seller wrote "The phone Powers Up in that the light in the Upper Right Corner lights up but nothing appears on the LCD screen so I have no idea if the LCD is Good or Bad."
Do either of these issues seem like anything any of you have encountered/overcome? I'm more worried about the LCD think than the failed test call because I'm pretty sure flashing a new rom/radio will fix that issue assuming it is an issue at all. All help will be appreciated, thanks guys.
nobody? come on guys i have looked through these forums and haven't found any solutions... any ideas at all would be helpful. thanks..
chbearsrock said:
Hey guys, I bought an 8525 on ebay today with the following problems:
* Fail Test Call
* Bad LCD
The seller wrote "The phone Powers Up in that the light in the Upper Right Corner lights up but nothing appears on the LCD screen so I have no idea if the LCD is Good or Bad."
Do either of these issues seem like anything any of you have encountered/overcome? I'm more worried about the LCD think than the failed test call because I'm pretty sure flashing a new rom/radio will fix that issue assuming it is an issue at all. All help will be appreciated, thanks guys.
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Did you try powering up by soft-resetting? My phone failed on me, only once (to date), where the normal power-cycle button didn't work. Using the stylus in the reset-hole turned it on, and I then hard-reset and restored from a backup, and everything was fine again.
To see how much of the device is working, why not hook up to ActiveSync and see if anything other than the LED is working? If so, using some remote control SW (if you can install on the device) might let you test some of the functionality. MS Remote Console Display only requires a single executable file on the device (which you could place there with AS), but I don't know how you'll get past the initial startup and setup clicks.
It sounds to me like you might have bought a device that could be more suited to parts farming, if you're not up to opening it up and doing some micro-surgery. I wouldn't gamble on the test call being fixable with a radio rom flash, but heck, it's worth a shot. But then again, I might just be being pessimistic.
Good luck in your endeavor,
-pvs
PS: You might want to have a look at this thread. Sounds like it might be a similar issue, although it has not led to a successful repair. :-(
thanks for the response! i hope that the reset button is the solution to my problems...wouldnt that be great? i'm not opposed to opening the phone up (i assumed i would have to) so if that doesn't work i will open it and make sure all of the ribbons are in correctly...not sure what else to do...thanks for all your advice though i'll be sure to follow your steps as soon as i get the device (hopefully by saturday).
i'll keep this post updated.
ok so i said i would keep this post updated (though i don't think anyone read it to begin with) so here's the update. I got the phone in the mail yesterday and it turns out that it does not turn on at all. When I plug it into the computer I get the red light (indicating no battery) but none of the fixes seem to work. I thought it would be a firmware thing but i'm now guessing that its a hardware issue, meaning i dont know where to begin. Unfortunately it looks as though its going right back on ebay...
tsk i upgraded the radio version after i fixed my phone to work invariably better from when i got it. i was so happy it was stable. i plug it in my usb and happily transferring files. i leave it and i come back decide to see what the fuss about the radio is so i decided to upgrade to the file HERM_Radinly_1.43.00 ... after successfully loading, not for long about 5 more mins plugged poof! disconnect sound. lcd faded. phone fried no red light when plugged. have two batteries so it's not the batteries. not the connections either. nothing. dead. tsk... and i was so excited.
chbearsrock said:
ok so i said i would keep this post updated (though i don't think anyone read it to begin with) so here's the update. I got the phone in the mail yesterday and it turns out that it does not turn on at all. When I plug it into the computer I get the red light (indicating no battery) but none of the fixes seem to work. I thought it would be a firmware thing but i'm now guessing that its a hardware issue, meaning i dont know where to begin. Unfortunately it looks as though its going right back on ebay...
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hello all. i have my blackstone, and i'm very satisfied about it. But, i have a problem: the screen gets stuck, in the way that i cannot see nothing but if i press the buttons, i feel the vibration; also, if someone calls me, i can speak but still without seeing who is calling. It appears this often when i'm charging the device, and very rare when it is by itself. Can you help me?
ady_uaic said:
hello all. i have my blackstone, and i'm very satisfied about it. But, i have a problem: the screen gets stuck, in the way that i cannot see nothing but if i press the buttons, i feel the vibration; also, if someone calls me, i can speak but still without seeing who is calling. It appears this often when i'm charging the device, and very rare when it is by itself. Can you help me?
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This has been mentioned before in previous threads. I'd suggest you try searching for them, though if my memory is right it sounds like you may have a hardware problem with you screen & motherboard, possibly a faulty connection. Would advise you to return device under warranty. Make sure you remove HSPL or any cooked roms before you return device.
aha..understood...but the problem is that i don't have anymore warranty, so i supose that i have to live with it in this way.
What about insurance? Do you have any?
Did you find the other thread? Maybe it had other suggestions. In your case hopefully.
insurance no..untill now, nothing..still searching
Try using 'black screen' in search. You should find a few threads including this one
Hope this helps
i've read some topics, and i'm wondering: how much is a motherboard .
I open a new thread because those already opened are quite dead... the subject is the proximity sensor on the HTC HD2... as i described in oter places this is the behaviour:
Upon receiving calls ALL works as it should
Sometimes when making a call:
1. dial a number
2. press talk
3. take the phone to my ear
4. the screen turns off
5. it starts ringing
6. THE SCREEN GOES ON
7. take the phone from my ear and put it back
8. the screen goes off
9. it answers on the other side
10. THE SCREEN GOES ON
11. take the phone from my ear and put it back
12. the screen goes off and all works well from now on on this call
I have at least a number that EVERYTIME when called does not acts like this... the proximity sensor does its job very well
I have at least one numbet that almost always did the steps described from 1to 12... only 4-5 times it didn't
If i get a busy tone the screen turns on... it will turn of if i do step 7
I've put back original rom and i have the same behaviour. I tried with clean roms and noting installed... still the same...
One time on a clean rom... I called a number that always did that and the first two calls were ok, after that it started again...
Now I'm using Hyper ROM 8.0 and I see that after step 6 if i keep the phone to my ear th screen will turn itself off after a sec or so... i cannot say right now if always...
Considering that this does not happens to many of us and it is not something permanent I think it can have something to do with the network... I don't know exactly what but this is my guess; like in the moments the screen turns on maybe the networks sends out a "signal" like the call would be over... I know it sounds weird but I don't know what else to think...
I even attached a poll to see who gets this behaviour...
So, to all the CHEFS out there... please help.... because HTC is not willing to... they're answer was not helping at all...
This is weird... I use netDrg's 2.5g ROM and I have no issue with the proximity sensor. Sometimes, when receiving a call, if I rotate the phone from portrait to landscape and then immediately take it to my ear, the screen doesn't turn off, but as soon as the display is back to portrait mode, it turns off. This isn't annoying at all, since I rarely pick up the phone and hold it in landscape to talk !
Maybe you should try a different ROM ? If you understand French well, netDrg's ROM is quite good, although it seems to me that the battery drains faster than with the stock ROM...
french is fine.. actually i would learn any language just to have this fixed... i know about landscape and sensor not working... but it is not the case here
it happens so aleatory... i would think it is a hardware issue... BUT i have one number and with it, this NEVER happened
i had almost all the cleanex suite... touch-x, energy and others... i really can't remeber if this happend since the first day i bought it... i've put back the stock rom downloaded from htc and still the same...
ok... i've made like 15-20 calls to the same number and all worked as it should... than all of a sudden it started to do what i've described in first post... just like this... i'm starting to hate this phone...
it looks like i'm not the only one with this issue... how you guys got it solved?..
just a thought... what triggers the screen on on this phone... i know that some apps open the screen... maybe there is a registry tweak to keep the screen off if proximity detected... this should be done automaticly i know... the fact is that the proximity sensor works...
uhm, just to point it out, you should edit your post instead of posting 4 messages in a row in the same thread
Anyway, this is the exact same problem I noticed reported in another thread, and I didn't have it, I mostly receive and rarely call, yet the few times I called I don't seem to remember such problems, will try and remember to test with my other mobile when I get back home.
today i went back to default rom that came with my phone...
RUU_Leo_HTC_WWE_EastEurope_1.48.479.1_Radio_Signed_15.28.50.07U_2.05.51.05_2_Ship
and still it does the same
i HSPL again and than put
RUU_Leo_HTC_WWE_1.66.405.2_Radio_Signed_15.30.50.07U_2.06.51.07_Ship
the same thing
if I call my home landline it works perfectly... if i call one of the numbers i was telling you about it acts like described in post #1
one other thing i discovered though... with the original roms there is a courtain over the buttons on the phone canvas... this not only blocks aditional buttons on the screen but also blocks the top taskbar... wich is a goos thing
anyway for a 4-500 euros phone this thing i'm having shouldn't happen...
still searching... i've seens something with Rilphone.dll... can this make a difference?
LE: Rilphone.dll broke thephone module... hard reset...
Same here ccezar
I only realised in the last couple of weeks that I've hung up on people a few times & sometimes I've tried making the same call on the spot like 5 times in a row & the line has been cut off before it evens rings, which brings me to say that different behaviours on different calling numbers is just a coincidence.
Sort of experimenting at the moment, I think that when I dial, & put the phone to my ear slowly it works. i can see the screen turn off, & the call goes smoothly. Although after I've hung up sometimes the comm manager or arkswitch is on my screen, which only mean that the taskbar is still active...
I almost thought that the screen may have been switching off but the touch function was still there at least for a few more seconds...
There are hundreds(thousands maybe) of us HD2 owners out there, so my feeling is that if there ain't many complaints, it may aswell be a faulty device.
Then again I wonder if that phone canvs slider would make a diference? Anyone know if there's cab for this?
What radio you using
The more I think about it the more I'm convinced that the 2.10.... radios is the culprit for me.
I just flashed my old 2.07.50.27_2 radio, will test for a day or so and see what happens.
If your on a 2.10.50.. radio urself or anyone with the same prob and radio, can I suggest you downgrade to a 2.07 or 2.08/ or 2.09 for euros?
i thought also that it is radio raleted... i tried other radios and still the same...
anyway i don't think it is hardware related... because i have at least one number that never ever got this behaviour... and neither when calling landlines... it is only on some numbers on mobile networks... and i have numbers that get this behaviour only from time to time...
so... how does the proximity sensor works?... when in a call (there is a reg key that appears upon making a call and says activecallcount=1) the proximity sensor activates... if something in the way it turns the screen off... if the call ends the proximity sensor is deactivated... this is where i dont have exact facts... like if i keep the phone to my ear if it will remain with the screen off or once the call ended the screen goes on... i'd go for the second one...
so... my belief is that is has to do with network parameters... you make the call and on steps 5 and 9 from first post i think the phone belives that the call is over... and i guess the network sends a signal that triggers that... i know it sounds like a fairytale...
now i will try to find a sim card from another mobile operator and see if it does the same... i already tried with another seem from my operator and there is no change... maybe if i try a different sim type (there are simple and 3G sims - i have a simple one)
i'll keep digging... anyway... at least one mobile number and all landlines numbers this NEVER HAPPENED...
well that just makes sense ccezar. I'll do the same over the weekend & see what happens.
with another providers sim card that is.
Hey when say you tried with nothing installed, was cookie's hometab on the rom? just a thought
i don't think so... because i also tried with a stock original rom...
LE: i just realized that my phone is network locked... how can i unlock it?
ccezar2004 said:
i don't think so... because i also tried with a stock original rom...
LE: i just realized that my phone is network locked... how can i unlock it?
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I couldn't tell ya, I can suggest that if you're on a contract your paying for the phone anyway, so you should be able to ring the phone op & ask them for the codes. Where I am, the only time I couldn't have it unlocked is if it was pre paid & less than 12 months old.
after long debates that's the conclusion of HTC
The only option that is left now is to send the device to the Repair Centre so the engineers could examine it. Your device is still under the warranty. But after the diagnosis the engineers will determine whether the fault of the unit is due to misusage, accidental damage or a manufactured fault. Before proceeding with the repair you’ll be notified with the cost of the repair, if it is an out of warranty case. Kindly note that your phone has a global warranty, which means if you have any issues with the phone and would like to get it examined (repaired) it will be through one of our global repair centers Please follow the link below for information about those repair centers. http://www.htc.com/uk/CA_Hotline.aspx?region=GWS Bear in mind as well that if you have European warranty, you’ll be able to repair your phone in any official repair centre in the European Union. Thank you for using HTC products. Please contact us again if you have any questions. Best Regards, HTC Team
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bummer