QUOTE:
The 30 second threshold is actually something built in to aid in detection of moisture on the screen and normalize the touch plane (like shaking an Etch A Sketch). The algorithm is this case assumes a finger that is on one spot for an extended period of time is actually a drop of water. If the finger is removed from the screen, touch should become usable again in a second or two in that spot. The touch driver would then detect essentially a "negative touch" in the area where the finger was removed and do a screen calibration (shake the Etch A Sketch again). We are looking into what can be done to increase this time threshold for you gamers and still provide a good water immunity experience. The tradeoff would be if your phone screen gets wet (rain or mist), the touch on the screen would become basically unusable. Stay tuned to this thread for updates.
It does make sense when you think about it.
Whenever I hear stuff like this I get a little bit disappointed. What ever happened to being able to ENABLE/DISABLE features like this? Wouldn't that make a hell of a lot more sense then trying to increase the threshold time?
cafe. said:
Whenever I hear stuff like this I get a little bit disappointed. What ever happened to being able to ENABLE/DISABLE features like this? Wouldn't that make a hell of a lot more sense then trying to increase the threshold time?
Click to expand...
Click to collapse
Man I wish everyone would think like you.
Hopefully they will add an enable/disable button and be done with it.
Sent from my MB860 using XDA App
cafe. said:
Whenever I hear stuff like this I get a little bit disappointed. What ever happened to being able to ENABLE/DISABLE features like this? Wouldn't that make a hell of a lot more sense then trying to increase the threshold time?
Click to expand...
Click to collapse
I dunno. It can really go both ways to be honest. I don't think it's a massive flop by any means. I'm personally not the biggest gamer so it's not a big deal to me. But I do see where it's a bit of a ***** as well.
Hopefully they think of something constructive to address the challenge.
Thanks, plz keep us posted about this issue, this glitch is the worst of all. I hope they can fix it soon, altought i thought that they will fix it on the last release 4.1.83 but they did not!!!
It isn't completely without reason, though... So I don't think anyone can really call it a"glitch". That would be like saying the touchpad on a laptop it's glitched because the cursor won't move if you're palming it, even though most have features to prevent movement in such situations. It's basically to make sure the screen is still usable should it get a spot of water on it. But I guess if they didn't have such a measure, we'd possibly be reading threads complaining about the opposite.
Sent from my MB860 using XDA App
Techcruncher said:
QUOTE:
The 30 second threshold is actually something built in to aid in detection of moisture on the screen and normalize the touch plane (like shaking an Etch A Sketch). The algorithm is this case assumes a finger that is on one spot for an extended period of time is actually a drop of water. If the finger is removed from the screen, touch should become usable again in a second or two in that spot. The touch driver would then detect essentially a "negative touch" in the area where the finger was removed and do a screen calibration (shake the Etch A Sketch again). We are looking into what can be done to increase this time threshold for you gamers and still provide a good water immunity experience. The tradeoff would be if your phone screen gets wet (rain or mist), the touch on the screen would become basically unusable. Stay tuned to this thread for updates.
Click to expand...
Click to collapse
https://supportforums.motorola.com/thread/47362
Link to the actual thread where the quoted quote was said.
Quoted quote.....
elementaldragon said:
It isn't completely without reason, though... So I don't think anyone can really call it a"glitch". That would be like saying the touchpad on a laptop it's glitched because the cursor won't move if you're palming it, even though most have features to prevent movement in such situations. It's basically to make sure the screen is still usable should it get a spot of water on it. But I guess if they didn't have such a measure, we'd possibly be reading threads complaining about the opposite.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
I don't think I would ever say "This is horrible. I can't believe my phone doesn't work when I leave drops of water on the screen for 10+ secs!"...
Now, I say this all the time "I can't believe that I can't play most emulator games on the Atrix because I can't leave my finger on the same spot for 10+ secs"
I just hope that this doesn't have anything to do with hardware and more of a software problem (feature).
there should be a way for games to turn that off.
How do other phones handle that? HTC, Apple?
I agree, there should be a way to turn it off. They may have an explanation, but there really is no excuse when other phones like the iPhone handle such things completely seamlessly. Their implementation and solution to the perceived water issue may work, but only under ideal conditions (ie. where you aren't needing to touch the screen for some time).
I don't get this, who leaves water drops on their screen for 10+ second while they're using it? If I'm getting this straight, it will only ignore the input after it has been sitting there for a while.
The reason I post now is that I was using my SGS in the rain the other day. It actually did go wonky when some big water drops landed on it, but my reaction was not "gee I hope there is an algorithm that will ignore that input in 10 seconds" it was to wipe the water off and get to cover!
I game and never had a problem with this.
Sent from my MB860 using XDA Premium App
I smell a "smart screen" toggle widget...
Sent from my MB860 using XDA Premium App
If you have water on your screen for more than 10 seconds, you have bigger problems than whether touch is detected from that water drop or not. </dead phone>
Sir_Brizz said:
If you have water on your screen for more than 10 seconds, you have bigger problems than whether touch is detected from that water drop or not. </dead phone>
Click to expand...
Click to collapse
uuh... last time i checked, water on the screen won't kill the phone.
And i don't think it's only referring to "Hey look, it's raining. Those drops of water might affect your touchscreen." I can't imagine tiny little droplets possibly from the process of wiping the screen wouldn't have the same effect.
maledyris: Well... that's also the iPhone... who's vast majority of users probably wouldn't be able to tell you why a capacitive touchscreen is leaps and bounds better than a resistive touchscreen, or even what the difference is. All they know is it's from Apple.... and has the GB's and the WiFi's.... and every sheep in town has one.
elementaldragon said:
uuh... last time i checked, water on the screen won't kill the phone.
Click to expand...
Click to collapse
You're right, but how many people just let water hang out on the screen for long periods of time? I know I wipe it right off. A drop sitting there for 10+ seconds probably means water is getting behind the screen, probably means say goodbye to your phone as it is about to die.
Sir_Brizz said:
You're right, but how many people just let water hang out on the screen for long periods of time? I know I wipe it right off. A drop sitting there for 10+ seconds probably means water is getting behind the screen, probably means say goodbye to your phone as it is about to die.
Click to expand...
Click to collapse
I don't think the water just goes through the screen, only entrance I see is through the speaker port
Related
Hi, I've now used the Nuxus One for a few days and I'm pretty happy with it and all it's fancy fetures.
The phone works flawlessly and the only minor issue I'm willing to report is the fact that when the phone is lying on the table the touchscreen doesn't respond as quickly as it does when holding it in hand..
I've also noticed that if you touch the shell of the phone with a finger while trying to use the touchscreen, everything goes back to normal.
Is it a flaw only present in mine or is it an issue that involves the capacitive touch screen of the Nexus?
Video Proof
This is the video I've taken with my other phone so it would me much clearer what I mean..
The quality is not great but I hope it will be explicative enough..
http://www.youtube.com/watch?v=hXPpyGwuSzM
mine work correctly, try it on another table
I've tried it on different surfaces but the result it's the same..
Problem is that it doesn't always do it, so it's difficult to judge if a surface works better than an other.
I've called HTC support and together with them I've done some tests, like letting another person use it the same way, but nothing changes.
I've also done a hard reset and nothing has changed so I think I will have to send it in hoping they will fix it..
I envy you in the US where you can just ask for a replacement...
Is it possible that your fingers are real dry and or you are working in a dry low humidity environment?
rotohammer said:
Is it possible that your fingers are real dry and or you are working in a dry low humidity environment?
Click to expand...
Click to collapse
Hi,
I don't think so, since I've now tried it in different environments and by different people...
This is very weired..and annoying..
I've had my Nexus One for over a month, but I recall having the same issue one day early on.
Similarly, I've had days where I can't operate the touchpad on my notebook computer because my fingers were dried out from handling solvents.
I have an associate that has a similar issue when the phone is in a leather holster case. She has to take the phone out on occasion to operate it, most while driving.
havent had any issues. Call them for a replacement
I think I will do so!
The problem is minor but sometimes can be a real nuisance..
Looks like screen isn't grounded properly.
Yes, I think so too. It must be something electrical. When I keep it in hand or touch it, the static electricity must not influence it, but it does so if I try using it lying on its own.
I've taken another video changing the surface on which I use it on..
Take a look: http://www.youtube.com/watch?v=iZ-nS_h5Pqs
I'm glad to see you're still investigating. Because the problem is so repeatable, and the fact that its not a common complaint, I'd conclude theres a something wrong with your phone.
One thing I'd try is to remove the battery for 8hrs (overnight) and see if that make a difference. I've worked with a lot of electronic devices that behave badly after receiving a static discharge. Sometimes leaving it sit without power helps the static dissipate.
But the fact that it works while on the laptop would indicate a poor ground from the touchscreen circuit to the chassis of the phone, as the proximity of the laptop changes the capacitance of the internal circuit enough to overcome the lack of effect that the chassis alone needs to provide.
hehe I have to investigate to be sure this is a bug relative to my device so that when I will send it in for repair they will have to find a way to solve it and not just pretend it doesn't exist...
try pressing with all skin and not with your nail. It needs heat to work.
htcmagic said:
It needs heat to work.
Click to expand...
Click to collapse
No, it doesn't. To prove it, hold a metal spoon and slide it across your screen. Mine works.
this was a common problem on the G1 and the way the capacitive screen was designed. In order for it to be functioning completely, HTC told users that he needed to have it in his hand or at least a finger or two touching the phone. HTC said that it simulated a circuit (the hand on the phone made a complete circuit while just touching it left the circuit incomplete) I have noticed the same thing on the N1... it works great in my hand on if i am touching the sides with a finger and scrolling or using it, but if i just lay it down and try to scroll/touch with 1 finger it becomes much less responsive, the same way the G1 would.
i will see if i can find the exact thread over in the G1 forums where all this is posted.
It makes sense, but then, why others work? mmm...
Batas said:
It makes sense, but then, why others work? mmm...
Click to expand...
Click to collapse
The only thing I found while googling is that you need some humidity in the air for it to work effectively. I'm really not sure if that applies to this specific design though.
I've never had an issue with using the screen on a table, so this is probably isolated, I'd give htc a call and ask for repairs.
Edit: I just tried for the hell of it doing the pinky touch on the frame, and the soft buttons became much more responsive. Hmm
Mine apparently is doing it also I didnt notice it until I looked in the dark. Mines mild right now, but its def coming up...
http://www.engadget.com/2010/06/13/htc-evo-suffering-from-glass-separation-issues/
psufan5 said:
Mine apparently is doing it also I didnt notice it until I looked in the dark. Mines mild right now, but its def coming up...
http://www.engadget.com/2010/06/13/htc-evo-suffering-from-glass-separation-issues/
Click to expand...
Click to collapse
not a big surprise. probably exactly the same crappy screen adhesion problems that were leading to all the dust under the nexus screens... :/
mine is starting to do it as well, I can feel it slightly raised above the bezel
What problems will manifest due to this problem?
regards
qu1nn
What problems will manifest due to this problem?
regards
qu1nn
Click to expand...
Click to collapse
Dust under the screen. And you can see light leaking out of the bottom of the phone
-------------------------------------
Sent via the XDA Tapatalk App
Wow this is totally sh*tty
I just placed my order for the Evo and should be receiving it sometime this week.
I am wondering if maybe keeping the phone in a tight-fitting silicone case might help to reduce any possible "DISPLACEMENT" of the screen
glad to see this is getting media attention. i'm sick of htc and their crappy quality control. i went through this whole thing with my hero already...
and yes, my screen is coming apart too. it definitely wasn't like that when i got it last week.
redrazr7791 said:
Wow this is totally sh*tty
I just placed my order for the Evo and should be receiving it sometime this week.
I am wondering if maybe keeping the phone in a tight-fitting silicone case might help to reduce any possible "uprising" of the screen
Click to expand...
Click to collapse
Yeah can't have the screen gathering up and revolting
mrono said:
Yeah can't have the screen gathering up and revolting
Click to expand...
Click to collapse
I couldn't think of another word to use
If HTC continues to mass produce phones that fall apart because of faulty manufacturing...then the customers just might revolt
Dang it!!! mine starting to raise up as well I love this phone and Sprint service but I'm afraid the problem will worsen up as the time passes. I'm not the type to switch devices after every new released and perfer to hang to something until I feel it's not doing what I ask it to (still have HTC Uni, 8525, Treo 750 and Axim x51v).
This and the 30 fps capped is my only main concern about this phone, especially this screen separation (more light leakage or dust problem). The rest of the problem doesn't really bother me much such as the laggy touch input, improperly grounded screen and other problem doesn't apply to my device.
Is it worth the hassel of exchanging it hoping to get one without the screen separation or do they all have this problem? I'm hoping the newer hardware version (version 3) doesn't have this sort of problem, mine is hardware version 2. What you guys think?
I have been noticing more and more light leaking. I thought at first I was maybe just getting paranoid (still possible) but I saw a line about 1.5 cm long along the lower left side last night... That was definitely not there before.
What should I do? Would getting the TEP plan be prudent at this point, to cover this issue if/when it gets worse? Or would be the kind of thing HTC would be more... lenient about replacements?
Think the hairdryer method will work like it did on the Nexus? My nexus had this issue and the hairdryer method fixed it up permanently.
booloobunny said:
Think the hairdryer method will work like it did on the Nexus? My nexus had this issue and the hairdryer method fixed it up permanently.
Click to expand...
Click to collapse
Doesn't hurt to try. If it worked on the NX-1, it might work again
redrazr7791 said:
Wow this is totally sh*tty
I just placed my order for the Evo and should be receiving it sometime this week.
I am wondering if maybe keeping the phone in a tight-fitting silicone case might help to reduce any possible "DISPLACEMENT" of the screen
Click to expand...
Click to collapse
I know this is off topic but...
How are you getting yours that fast? Where did you order from
booloobunny said:
Think the hairdryer method will work like it did on the Nexus? My nexus had this issue and the hairdryer method fixed it up permanently.
Click to expand...
Click to collapse
Yeah I actually just tried this and it worked pretty well only a little of leakage left, I figure I'll seal it up some more when I have the time and Im pretty sure I did not hold it down long enough to let it cool effectively. but the parts that are still down work like a charm. way better than having to go back, lose all your apps, headaches of customer service, etc.
BigBallin said:
Dust under the screen. And you can see light leaking out of the bottom of the phone
-------------------------------------
Sent via the XDA Tapatalk App
Click to expand...
Click to collapse
--------------
So this is the reason I see light under the buttons when their off and the screen is off, and its dark in the room? because my screen seems to be holding up well, and I have it in my pocket all day, no case or screen protectors. then again, I haven't been messing with it, trying to apply things or mods to it.
Hair dryer, bubble gum, tape and what else?! These are high-end devices (Evo Nexus One, etc) and they should NOT need a MacGyver handbook to keep them together after days of ownership. HTC needs to do right by us from the design stage period!
Dear Babies,
This is a site about hacking phones. Stop *****ing and use your brains for a change. Get some black silicon caulk from Lowes. Rub a small small amount in the crack where the buttons meet the case where the light leaks. Congratulations, your phone can now be left in the desert for 10 years and nothing will get through that seam including light... I swear, you guys can spend all day rooting phones but cant use some damn common sense to fix the hardware itself. I had tons of light leakage when i got the phone. Zero now, and you cant tell i did anything to it.
AshMa said:
HTC needs to do right by us from the design stage period!
Click to expand...
Click to collapse
This is very true, but there seems to be a gray area when it comes to (S*** HAPPENS and a bug that can be fixed)... And it seems to get grayer everyday.....
hair dryer seems to have worked fine on my evo
Hi,
I have been using the x 10 for about a couple of months now... one thing I don't get is why the screen goes all weird on you and randomly presses buttons if you have moisture in your hands etc. For example if I get out of a shower and start using my phone, it never presses the keys I want it to press, just randomly presses all the buttons. Sometimes I hit the backspace and it doesn't stop even after I take my finger off of it. Tries to erase the entire line. Even if I have some sort of dirt or dust on my fingers and it comes in contact with the screen, same thing happens.
So is this something that is happening with all of your phones or just mine?
Sent from my X10a using XDA App
I guess this is a property of capacitive touch technology. Happens on my synaptic trackpad all the time.
mmsbludhound said:
I guess this is a property of capacitive touch technology. Happens on my synaptic trackpad all the time.
Click to expand...
Click to collapse
really? it never happened on my other phones even though i had capacitive... i do agree it happens sometimes with my trackpad as well, but not to the level the x10 does... heck if i get close the screen and blow on it the damn thing will start pressing keys... ever had that?
saketh321 said:
really? it never happened on my other phones even though i had capacitive... i do agree it happens sometimes with my trackpad as well, but not to the level the x10 does... heck if i get close the screen and blow on it the damn thing will start pressing keys... ever had that?
Click to expand...
Click to collapse
It was just a guess. And I've just tried blowing hard on my X10's screen, didn't work
hmm... damn i cant even exchange my phone... it doesnt have warranty
I noticed the same issue. To fix it i put on a screen protector (i took off the stock one) and updated to 026. Its been a week with no problems.
Sent from my X10a using XDA App
been having same problems....from call log...i ll dial the wrong number.
when i type something,..the keyboard will totally type out some different letters.
especially when hands are moist..which they mostly are...not wet..just moist.
doesnt happen on iphones at all.
thinking of changing the stock screen protector
I have experienced something similar, but not as extreme, when I have damp hands.
Removing the screen protector did cause an issue for a mate regarding over sensitivity.
Capacitive screens certainly do seem to prefer dry skin though.
Swyped from my rooted X10i using XDA.
i have the same problem but mine is with the stock screen protector on, does any 1 have a fix yet it really is driving me mad to appoint its nearly went out my bedroom window!!
It does happen on iPhones (both first and second gen) owned them both and it was pointless to even attempt to use it. The only fix is to keep the screen dry.
Hi.
Just a thought here.
What if you would put magnetic tape on the areas on the picture.
That would take away the loose hinge problem, aint im right.
Then a thought about the magnetic, how will that screw up the gps, compass, the lcd screen or something else.
Anyone have any thoughts?
sluden said:
Hi.
Just a thought here.
What if you would put magnetic tape on the areas on the picture.
That would take away the loose hinge problem, aint im right.
Then a thought about the magnetic, how will that screw up the gps, compass, the lcd screen or something else.
Anyone have any thoughts?
Click to expand...
Click to collapse
It would take away the problem. And an accurate compass.
And perhaps the screen.
The only other thing would be velcro. And screw that!
Any other ideas, the compass i can live without...
The screen is just a little harder to live without.
As DanWilson says, maybe very weak velcro will do the trick.
Dont think velcro is a good choice...
very very weak, maybe
I realise that different handsets suffer more or less from the hinge 'problem', mine seems to be fairly average and does open half way if you pick it not touching the bottom half. But for me I have to hold it in such an awkward way that I usually drop it before or when the hinge flops open.
I find that if I hold the phone in a normal grip with thumb on left side and fingers on the right theres no way it can come open no matter what angle you hold it at?
Is the hinge open itself? U cannot write sms/email in bed or it's just a little loose. I do not see how hinge can prevent normal usage of phone.
BTW. It's not a issue it's by design!
I have been saying magnetic tape is the solution for weeks now!
My Z's hinge is fine at the moment so I am not best to try it out but if anyone does please report back, although I cannot see how it won't work.
D3LTA9 said:
I realise that different handsets suffer more or less from the hinge 'problem', mine seems to be fairly average and does open half way if you pick it not touching the bottom half. But for me I have to hold it in such an awkward way that I usually drop it before or when the hinge flops open.
I find that if I hold the phone in a normal grip with thumb on left side and fingers on the right theres no way it can come open no matter what angle you hold it at?
Click to expand...
Click to collapse
agree totally with u
Well written!
This has to be the biggest non-issue I've ever seen when it comes to cell phone design. I have seen the videos online and I have reproduced the "issue" on my DZ, but as D3LTA9 said earlier, I have to hold it so awkwardly and gingerly that I end up dropping it before the hinge opens.
If your fingers are more than 1/8" wide, you will not hold your phone like this in any real-life, practical operation of the phone.
mymanchris said:
This has to be the biggest non-issue I've ever seen when it comes to cell phone design. I have seen the videos online and I have reproduced the "issue" on my DZ, but as D3LTA9 said earlier, I have to hold it so awkwardly and gingerly that I end up dropping it before the hinge opens.
If your fingers are more than 1/8" wide, you will not hold your phone like this in any real-life, practical operation of the phone.
Click to expand...
Click to collapse
Was just about the wrte the same.. i have a loose "hinge" but no problem..
so i ask "What Hinge Issue ???"
This was born out of people expecting something from the phone that it was not designed to do, with the way the hinge is designed it is always going to fall back on itself in certain situations, it doesn't lock into place and is not meant to.
Sure some are looser than others but its still not an issue, if you don't like it don't moan and try a replacement you need a different phone, get a milestone 2 or something.
Well, got my Z. Yes, it's loose, but I don't care, because opening and closing is very good and I don't use my phone like that, that keyboard would drop...
I'm sure mine is faulty, it just doesn't stay open when I'm trying to txt whilst doing a headstand!!
No,... seriously, mine is loose, doesn't take much effort to open or close, and it does shut itself if I open it and try to hold it face down horizontal... but I never need to use it in that position. Even in bed, if I'm lying on my back, there is always at least a 90 degree angle, maybe upto 140 degrees as the viewing angles are so nice.
My personal preference,... I would like it slight little bit tighter,... but saying that, then I wouldn't be able to open it with one finger???.... so actually,.... as it is is fine.
Sent from my HTC Vision using XDA App
Has anyone here done the "magnetic tape" trick to fix their loose hinge? Mine is starting to get loose, but I don't think it's much of a problem even though I keep opening/closing it to see how loose it might be.
This was actually discussed and attempted sometime ago. The guy who did it said it worked great and he didn't have any issues with the compass/GPS. As far as I know, he was the only one who tried though (before the thread got locked due to immature and off-topic posts). Some pics of his mod are on this page:
http://forum.xda-developers.com/showthread.php?t=802202&page=3
There is a video demonstrating its effectiveness on the page after.
Another solution is actually taking the hinge apart and messing with the spring inside. This has been successful for a lot of people (myself included).
Post here: http://forum.xda-developers.com/showthread.php?t=863919
Videos of mod here: http://forum.xda-developers.com/showthread.php?t=884455 (look through entire thread for more videos)
I've got some incredibly bad screen burn with the whole bottom 2 thirds of screen gone yellow and I'm returning phone to Samsung in the freepost envelope they sent but has anyone had experience dealing with Samsung with this to know what to expect?
Doubt they'll replace it under warranty for burn-in, such is the way of the beast with AMOLED screens if you leave the same thing on the screen constantly, but good luck
How did it even became like that? I had an amoled TV for years and it didn't even exhibit this problem even when it's on most of the day...
Riyal said:
How did it even became like that? I had an amoled TV for years and it didn't even exhibit this problem even when it's on most of the day...
Click to expand...
Click to collapse
Leaving the same image on the screen constantly, with a TV, the picture is always moving, if OP uses a certain app 24/7, like facebook or something, the majority of that image remains the same, sidebar, top bar, etc etc, only text changes
Basically we're back to the old green screen issues and why we ended up with screensavers on PCs
EDIT - In fact it looks like touchwiz launcher is partially responsible, along with the top notification bar, my guess is OP sets screen timeout to highest, and keeps the screen on the same thing constantly through the day, full brightness likely too
*Detection* said:
my guess is OP sets screen timeout to highest, and keeps the screen on the same thing constantly through the day, full brightness likely too
Click to expand...
Click to collapse
hence the reason they wont fix it cause its his fault.
and were assumi9ng the reason the android tv didnt do it is because it didnt use amoled
I do use full brightness and most of the use is from Chrome browser and Youtube but the screen is set to a 2 minute timeout so certainly isn't left alone for long periods.
So I'm not using the phone in any abnormal way that would go against any usage terms that maybe in the warranty, and the really dark burning in the middle by any standard could be said the phone is no longer fit for purpose because it's well beyond any acceptable wear and tear.
Just been on the phone to Samsung and they said clearly that the warranty does cover this so soon as I get the chance I'll either go to the Local Samsung store or post it in.
Thanks for the update. Definitely not normal and using your phone is not grounds for disregarding the warranty. Brightness is there to use. There is no disclaimer stating you can harm your phone by making your screen too bright. Where do people get this stuff?
This is the first time since my Nexus 1 that I've seen any phone with burn in. Thought we were all past that.
GorillaPimp said:
There is no disclaimer stating you can harm your phone by making your screen too bright. Where do people get this stuff?
Click to expand...
Click to collapse
you dont really need a disclaimer to know that screen burn exists, a simple understanding of science does that. and we were speculating about the warranty issues
Well done Michael P. I have the same issue on my 10 month old Galaxy S7 Edge. I use Google Maps constantly for business purposes, and now have screen burn. Despite Pilot's sarcastic answer, not every one is a super geek with a pre-existing knowledge of Amoled screen inner workings. My BSc degree and Masters were in other subjects, and screen technology has never interested or bothered me. When I buy a product I expect it to work perfectly for at least a year. A clear warning when buying the product saying "do not leave on a static screen for more than X amount of minutes" would have caused me to educate myself on the pitfalls of S7 screens, and Samsung would not be forking get out to send me a new phone free of charge.
I have the same problem
Michael_P said:
I've got some incredibly bad screen burn with the whole bottom 2 thirds of screen gone yellow and I'm returning phone to Samsung in the freepost envelope they sent but has anyone had experience dealing with Samsung with this to know what to expect?
Click to expand...
Click to collapse
I hope I'm writing in the right place, but I've had the same problem since a few months after buying my S7 edge. I keep my screen at 50% & have a 2 min timeout that I never use. I always turn my phone off when I'm done... force of habit. The top of the screen dimmed greatly at first and then almost immediately after, I've had this ghost keyboard. Ugh. I'm a photog, so editing is a nightmare. I didn't buy the warranty & my 2 yr contract is almost up. I've had this issue for well over a year & had no idea I could do anything. I'm guessing it's too late to complain. I've been so mad about this darn phone for so long. Such a huge disappointment for such an enormous expense. I'm not a phone junkie, but I do use whatsapp quite a bit to talk to my husband when he's away. I have pictures but I'm new and can't find the button to post them. It sure would be nice to get a new phone. I hate this issue. It drives me crazy. I'm sorry to all who are stuck with this yucky problem. Thank you for letting me rant. Have a blessed day, everyone.