Database Users

HD2 touch screen doesn't work

Hi guys,
This evening something wring happened with my HD2. Suddenly without any visible reasons touch screen stopped working. Actualy screen itself is working but it doesn't react on any touches. I did hard reset - no luck, screen is working but touch surface isn't, so basically my phone is almost dead :-(
Have you seen this behaviour ? Is there any possible way to fix it ? The only thing that comes in my mind which could cause something like this is static electricity shock, but if it kills HD2 screen I want my money back.
I guess now I should use warranty and this is just after 1 month of usage....

Just a stupd question
Don't be offended by my question, I just want to rule out the obvious.
You're not wearing gloves due to the cold outside?
Greetings
chuelibrueder

No, I'm not using gloves with HD2 :-(

I have the same problem. I believe that the connectors under the screen became loose.
I have send an email to htc and they told me to contact the retailer to check if they can replace the device and if not to contact the service center in Cyprus.
There is another thread about this issue here

i`m sure that warranty will solve it.. just contact your retailer.. good luck

Hmmm,
Yet another one having to go back due to hardware problems....
WB

I loose the touch screen today and the hardware button exept Home i think, i had to remove the battery and i waited 30s put it back and everything went in place, the phone had called one contact when i had the bug.
The only thing that happened before screen doesn't work and buttons : i received an MMS strange, i'm not sure i can rely on my phone
I only installed the 1.48 rom and the 3 patches (audio, sms and sd card)

20mihalko said:
i`m sure that warranty will solve it.. just contact your retailer.. good luck
Click to expand...
Click to collapse
I contacted the service center in Cyprus and they offered to repair it but they don't have spare parts right now. I've also send an email to the retailer and wait for their answer.
Seems i have to wait after Christmas for a repair or exchange.
The good thing is that by pressing the screen with my palm or giving it a few solid taps it works for some time.

bBeware keyboard layout!
I had suffer bye used hadwritting layout sometime it cause screen doesn't responds
try change keyboard layout not hadwritting

Just had the same thing happen with mine, powers up but the screen wont respond anywhere i press. I have tried hard reset AND soft reset, nothing!
Have just restored factory ROM, and deleted hspdl and dropped off at vodaphone in town. Im gutted!!

really seems to be a production problem: i had to send my hd2 back to htc for screen replacement just 4 weeks ago... same fault as yours: the touchscreen wasn't responding to input anymore!
the last weeks i noticed that many people had this problem too...

wow.. keeping a close eye on this.. guess the same problem from the HD is creeping up to the HD2..

Well im hoping vodaphone dont turn around and say its not covered under warranty etc, I had to [like most ppl] sign up for two years to get this phone, i aint gonna be to happy if i have to spend the next 21 months of my contract without the handset i wanted!

Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!

tnx!
dio62000 said:
Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!
Click to expand...
Click to collapse
YESSS!!! thanx mate this worked like a charm!!

VlaJko79 said:
YESSS!!! thanx mate this worked like a charm!!
Click to expand...
Click to collapse
Well, it's been a few weeks now and I've had this problem several times again and worse, even after a hard reset; and almost each time I could fix it by pressing the screen/hardware buttons, but that shouldn't be the way, because I don't think it's good for the hardware, so I searched the forum and I think I found the two culprits (maybe a combination of the two):
1. The problem occured exactly the same day I began using my 16 GB card, class 2. It once happened that when I had the locked screen problem I took out the card and it immediately unlocked. But every now and then the phone still froze, even when I took out the SD card if the problem occured.
2. Then I have put off the automatic light adjustment settings and guess what; no more freezes!
It looks like a combination of power settings and use of SD card. I'm not very technical, but even when it looked like it was a hardware fault at first, it now seems it's a software fault after all.

Touchscreen doesnt work
Well F4CK my screen will not respond to touch at all anymore seems that this is a problem that is not well addressed tmobile is sending out a new one but the question is when will the touchscreen stop working on that "new" one.NOT happy at all.

Well this has now happened to me....no touch response but hardware buttons working, screen still displays-- off to JB HIFI as soon as I can to replace.

OOOKK I had this problem when i just flashed my phone with a costum rom. As far i remember my phone fall down once or twice but not something bad. I have the silicone cover and screen protector. If it was a hardware problem i believe that it shouldn't work at all even if you had to use the hardbuttons. Which that was how i would have to use to unlock the screen. I will go back to the factory rom and settings to see if there is any difference. My current rom is AthineOS 3.14 and Radio 2.15.50.14.
If for any reason you want to access your cellphone and you don't have time go through troubleshooting. I Suggest you download mymobiler which connects the phone and you can use it through your pc. Make sure you take the sd card before you connect. Here is the website www.mymobiler.com

In my case, my phone was RIP. The touch screen stopped working after installing a custom ROM. I installed the latest official ROM from T-Mobile and my phone and came back to life

[Q] Stuck on magldr 1.13 and volume button doesn't work

My phone was repaired by an amateur, unfortunately, just 2 weeks ago. I never anticipated needing my volume button again since I can just manually turn down the volume myself through navigating through the menus.
Unfortunately for me, again, I never anticipated having to us the volume buttons to navigate through the magldr when attempting to upgrade to windows mobile 7.
Is there a way that I can go back to my original windows rom? Or get the phone back up and running again without having to deal with the volume button repair?
-Side note, sort of
I called the place that repaired it and the guy isn't in to help me out, so hopefully I'll get a hold of him Monday and work something out. I want to avoid the shop as much as possible though because... ummm, let's just say he did a horrible job with replacing the digitizer.

Mmmmmmmm this is quit a predicament you have here as you need the volume down button to manualy enter bootloader.. Not good!!!!

The tech ripped the tiny ribbon cable that goes to the rocker buttons for the volume. The ribbon cable is $50 on eBay. I'd try to jump the traces with a tiny screwdriver first though.

I'm guessing it's not on an auto-boot?

I have exactly the same problem! except the amateur technician is me and now I just found out that apparently I haven't rooted the phone the right way, but I'm stuck

same problem here, i cut the volume keys ribbon and now I am stuck to mgldr v 1.3

cozened said:
I have exactly the same problem! except the amateur technician is me and now I just found out that apparently I haven't rooted the phone the right way, but I'm stuck
Click to expand...
Click to collapse
"rooted" the phone?? lolz
I think you are slightly confused here lad.

Htc HD2 Leo volume keys schematic
well if you have right equipment you could make this connection.
i had same problem - i opened my hd2 many times ( trying to fix heating issues ) and one time i ripped of volume keys, but lucky me i found this pic and i was able to fix.
credits goes to " jodge " for posting this pic in another forum.

ubejd said:
well if you have right equipment you could make this connection.
i had same problem - i opened my hd2 many times ( trying to fix heating issues ) and one time i ripped of volume keys, but lucky me i found this pic and i was able to fix.
Click to expand...
Click to collapse
Nice find and nice post, hopefully this can help a lot of people that have this issue or at least technicians that repair this problem.

Thanks a bunch. I got the same issue.. I will try to fix, and will let you all know. Hoping for I havent thrown the broken piece..

I have an HD2 that has its volume buttons ripped too... I'm on SD Android right now (thankfully HSPL and such didn't need volume buttons, and WinMo has an EnterBootLoader.exe)
So am I to assume that even 6 months after this was posted, there's no way to properly navigate MAGLDR without volume buttons?

To my knowledge, that's the only way to move up/down in magldr.

[Q] Touch screen not working on HD2 using Ultimate Droid 3.2.5

I have been using Ultimate Droid 3.2.5 for a couple of months now and a few days ago i pick up my phone to make a call and the screen doesn't respond when I touch the screen. Only the bottom buttons and volume buttons work. At first, if i I play with the buttons at the bottom i can usually get the touch screen to repond. I tried to wipe data/dactory reset and reinstall rom but now I cant even get it to work like before. Only thing I can do now is answer calls and call back the last person that called me. Has anyone else had this problem?PLEASE HELP!!! Thanks!

Did you eventually find out what cause this issues?
I think my phone is behaving similar, I'm using different Android ROMS for quite a while now, and suddenly without any apparent reason the touchscreen isn't responding very often after waking up the screen. It won't happen if the screen is on and the touch screen is working, only after a wakeup..
Sometimes it's just impossible to get it working again, and I'm forced to wait a while until it decides to respond again. It kinda feels like the phone is forgetting to wake or initialize the touchscreen properly.
ROM and Kernel changes didn't solve this so far.
I think the issues originally started with Typhoons CM7 NIGHTLY 3.7.1 / tytung 12.4v3 for me.

Actually I never found out what the problem was. I just flashed it back to stock and had T-Mobile send me another one. That was in May and actually a few days ago it happened to my phone again. So this time they sent me an HD7. It really sicks that they dont have that phone anymore. Cant do sh*t with this HD7!

Same here the Power Button is the problem, you just have to train yourself not to use it. I use Button Savior and Button Remapper. On my second HD2, luckily T-Mobile sent me a HD2, but that was in like March, right before my one year was up.

Make sure you keep this one working cuz there will be no more HD2! I may find one on Craigslist or something. This HD7 and Windows 7.5 really sucks monkey nuts!!!

tcole said:
Make sure you keep this one working cuz there will be no more HD2! I may find one on Craigslist or something. This HD7 and Windows 7.5 really sucks monkey nuts!!!
Click to expand...
Click to collapse
Yea I played around with WP7 on the HD2 when it first became avaliable and wasn't really worth the time and trouble it took to get it on there. One month later I went back to NAND and haven't looked back.

Same here! Registering Zune was a problem at first.

Thanks for your quick response! Yeah, seems to be a problem with the end button / flex connector of digitizer
I found another helpful thread about this issue: The Infamous Unresponsive Digitizier Screen Possibly Solved!
Obviously you need to replace the digitizer to fix this problem.
I'm sticking to the solution of not touching the button at all, there are apps to turn off the screen and shutdown the phone. At least waking with any other buttons works most of the time for now, but it's not really a long-term solution.

Wish I would have saw that thread b4 i sent my phone back!!!

[Q] HTC HD2 Touch Screen not working!!

So recently my HTC HD2 touch screen has been working on and off.. Sometimes it would work and sometimes it dosen't?? I have searched on Google for help but everyone gets different answers on how to fix it. Some say its a hardware problem, others say it is a Rom thing, and most say just send it back to HTC or your provider to get it fixed. But I dont have a warranty on mine anymore, and I live in Canada & use rogers, so they don't carry the phone?? So I am really stuck and have thought of a couple solutions but would like to ask you XDA forum people if it has worked for you??
I was thinking mine is a digitizer problem so I post some pics here to ask if anyone else gets these problems? and if so how it might be fixed
I also thought of buying a new Digitizer from ebay and replacing mine?? has anybody that and been successful with that??
http://cgi.ebay.ca/ws/eBayISAPI.dll?ViewItem&item=350480051781&category=43304&_trksid=p5197.c0.m619
Thank You for reading and taking your time to help me
The pictures at the bottom if you notice the opinion menu should not have a selected silent mode when I haven't pressed it. and the home screen should not have the light blue button lite up because I haven't pressed it?? (its in the corner of the screen) and the last pic if i am correct the "turn on usb storage" should not be blue it should be white since i haven't clicked it..

Did you find a solution to your problem? The same thing happened to my sisters phone just recently. Did replacing the digitizer work for you? Somewhere I read that pressing the end button hard enough to 'nudge' the digitizer (which is located under the end button) fixes the issue. For how long and how much truth is in that? I don't know haven't tried it.

hey!
i had the same exact problem, my htc suddenly stopped working (touchscreen) and it was weird because I never spilled any water on it, so I tried what you said, pushing hard the red button and it worked! at least it worked for me

pressing hard on the end button works for me
Hi thanks for the tip. this works for me for now...
wonder is this a sign that it is going to wear off soon.

CRAZY!!!! It worked!

Wow! Thanks alot for the tip, screen fixed again..

Where id this red button?

I think it is or POWER button or red small restart button under battery cover.

kubekpop said:
I think it is or POWER button or red small restart button under battery cover.
Click to expand...
Click to collapse
its the red end call/ power off button
and the suggestions above work perfectly cause i have that problem

it worked!!!!
At first this sulotion seem like a joke...but it WORKED!!!!...
But for me pressing hard enough is not hard enough..so i press using my teeth..like bite it ...
And it worked...

i had this problem today
i stripped the phone down and the flex cable was not connected properly so i pushed it all the way in and now the screen is fully working,
only bad thing is that i snapped the volume flex cable so now i cant navigate through magldr ???

ex5dream said:
At first this sulotion seem like a joke...but it WORKED!!!!...
But for me pressing hard enough is not hard enough..so i press using my teeth..like bite it ...
And it worked...
Click to expand...
Click to collapse
I am amazed that this actually worked! I pressed it with my teeth a few times and the screen is now fully working again!! Before I found this thread I was on the phone with T-Mobile already setting up an exchange for a new phone. Which normally they would send you a new HD2 but T-Mobile no longer has the HD2 so they make you choose from the LG MyTouch, Samsung Exhibit 2 and the HTC Radar. I was soooo ****ing pissed because none of those phones are customizable like the HD2. I did a hard reset on my phone so now I'm redownloading all my apps...pain in the ass but at least I get to keep my phone.
---------- Post added at 05:24 PM ---------- Previous post was at 04:54 PM ----------
TrevorMcCauley said:
I am amazed that this actually worked! I pressed it with my teeth a few times and the screen is now fully working again!! Before I found this thread I was on the phone with T-Mobile already setting up an exchange for a new phone. Which normally they would send you a new HD2 but T-Mobile no longer has the HD2 so they make you choose from the LG MyTouch, Samsung Exhibit 2 and the HTC Radar. I was soooo ****ing pissed because none of those phones are customizable like the HD2. I did a hard reset on my phone so now I'm redownloading all my apps...pain in the ass but at least I get to keep my phone.
Click to expand...
Click to collapse
Okay, I might have gotten excited too soon. Cause now the touch screen is on and off working...I don't know what to do. I don't want a ****ty new phone. I want my beloved HD2.

it worked for me too...awesome thanks yall
EDIT: worked temporarily for me, touchscreen stopped working after few minutes

Mine is on/off working but I've found that screen works as long as end button is not used, when I use the red button I have to wait until it sleeps to wake it with any other button instead. Maybe a couple of times before finally get it to work.
Don't know if its related. Thanks in advance.
Sent from my HTC Glacier using xda premium

TrevorMcCauley said:
I am amazed that this actually worked! I pressed it with my teeth a few times and the screen is now fully working again!! Before I found this thread I was on the phone with T-Mobile already setting up an exchange for a new phone. Which normally they would send you a new HD2 but T-Mobile no longer has the HD2 so they make you choose from the LG MyTouch, Samsung Exhibit 2 and the HTC Radar. I was soooo ****ing pissed because none of those phones are customizable like the HD2. I did a hard reset on my phone so now I'm redownloading all my apps...pain in the ass but at least I get to keep my phone.
---------- Post added at 05:24 PM ---------- Previous post was at 04:54 PM ----------
Okay, I might have gotten excited too soon. Cause now the touch screen is on and off working...I don't know what to do. I don't want a ****ty new phone. I want my beloved HD2.
Click to expand...
Click to collapse
For everyone with this problem, It means that your hard buttons are wearing out, getting sticky. Its like if the esc key on a keyboard gets stuck, nothing can be done because it keeps esc'ing, well the same applies here on the HD2. Sh*t happens. Sorry.

I love this forum
I LOVE U ALL
COZ UMKE MY PHONE COMES ALIVE , & ME 2
THANK U ALL SOOOOOOOOOOOOO MUCH

thank you for above information

Thanks a lot, htc hd2 is in live again!
Thanks a lot, Htc hd2 is in live again!
After experiencing the same issue, I was also ready to buy new one, maybe Htc Desire HD.
I was running MIUI GB, I done hard reset several times, I downgrade the phone to W6,5, but nothing Happen, I went to HTC but the phone wasn't anymore under waranty and they ask me €240.00 to fix it, then I decide to change by myself the touch screen + Digitizer €45.00 average on Ebay, and/or keypad key button flex ribbon cable parts €7.00 average on Ebay.
And then waiting for the parts I'd just install Screen off an d Lock Apkdecided to don't use anymore the power red button until that I saw this thread. To simple to be true, but I tried, and it works, not every time but most of the time.
So it is just to change the keypad key button flex ribbon cable parts €7.00 average on Ebay.
Thanks again to all of you.

Screen Issues
My screen froze up occasionally as well. Seemed like more of a software issue rather than hardware; however, when I replaced the screen it went away completely.

cannot beleive it worked
pushed really hard on tghe call end button and now the key touchscreen works. God bless the internet.

Back, Home and Search buttons not working...

First of all, I have been using this phone for over 18 months without any issues it is an amazing phone, but, all of the sudden all lower buttons (back, home and search) are not working anymore. It all started a few days ago and only the Home button started to fail but worked again after a phone restart, and now even after a restart all 3 buttons does not work
So far I have tried:
1. A hard reset, lost all my data but that did not fixed the buttons.
2. Opened the phone uncovering the display and mainboard trying to see if a cable was not fully plugged in but no, then I assembled it again. This made the buttons works for almost a day but then failed again.
My phone is already out of warranty, does somebody has/had the same issues?, what can I do to resolve or should I just get a new phone???

TJBoy said:
First of all, I have been using this phone for over 18 months without any issues it is an amazing phone, but, all of the sudden all lower buttons (back, home and search) are not working anymore. It all started a few days ago and only the Home button started to fail but worked again after a phone restart, and now even after a restart all 3 buttons does not work
So far I have tried:
1. A hard reset, lost all my data but that did not fixed the buttons.
2. Opened the phone uncovering the display and mainboard trying to see if a cable was not fully plugged in but no, then I assembled it again. This made the buttons works for almost a day but then failed again.
My phone is already out of warranty, does somebody has/had the same issues?, what can I do to resolve or should I just get a new phone???
Click to expand...
Click to collapse
Just let the phone rest for a day, or 3 days, then check it but dont turn it on until the days passes. Usuall this works for all phones with touch panel.

stevediaz said:
Just let the phone rest for a day, or 3 days, then check it but dont turn it on until the days passes. Usuall this works for all phones with touch panel.
Click to expand...
Click to collapse
can somebody confirm that this works?? because i have the same problem but i really need the phone so i have to be sure that leaving it for three days will fix that

Same problem
My back, search, camera, home, & up volume is not working at all. I have to turn off and on my phone if I want to go to a different app. I have took the battery out, tried turning it off, and 100% rebooting it (and loosing everything) but nothing seems to be working.
Not sure what to do now. I really need my phone and cant afford to get a new phone. It sucks having to turn it off and on so much and it is killing the battery.... :crying:

KT72889 said:
My back, search, camera, home, & up volume is not working at all. I have to turn off and on my phone if I want to go to a different app. I have took the battery out, tried turning it off, and 100% rebooting it (and loosing everything) but nothing seems to be working.
Not sure what to do now. I really need my phone and cant afford to get a new phone. It sucks having to turn it off and on so much and it is killing the battery.... :crying:
Click to expand...
Click to collapse
try to flash a new rom, such as dyanamics rom posted here, it may repair any damage

I am also having same issue on my focus ... any suggestions!
Sent from my MB526 using xda app-developers app

Bump
Sent from my MB526 using xda app-developers app

Can't it be a hardware problem??? there are replacement parts for cheaper price in ebay