Database Users

G2 trackball (??) unstability

Hi, I have a problem with the G2.
I have in my possession 2 of them, and they appear to be freaking out, the trackball is malfunctioning on both phone, at least that's my 1st impression.
I'd like to know if one of you faces the same issue and/or if there ways to get it fixed.
so to give you an example, when I use the phone it will push randomly all directions (up, down, right, left) and make it a pain in the ass to use the phone.
or when writing commands in the terminal emulator, the phone will randomly write: ^[[A^[[C^[[ ... etc etc and on and on.
do you guys think this is a hardware issue? cause it started 2 days ago, and I bought these 2 phones at the same time basically when the phone was released. (so I guess they are part of the 1st shipments and maybe faulty???)
let me know.

Since they're optical, there was probably some sort of lighting that was interfering with it. Happens to me from time to time...
Sent from my HTC Vision using Tapatalk

Happened randomly to me too when I got this flawled phone and had to exchanged it(luckily was within first two weeks of tmobile phone trial). Now I'm dealing with flimsy structure, this craptastic Z slide feels like two magnets with same polarities facing each other it just won't shut anymore! I'm gonna send it in to htc and ebay this p.o.s.
No offense to htc and htc fan boys but I have learned my lesson, its sad tho because this is my first ever smart phone. I was previously on a samsung highlight with no internet or even email because I was a broke a$$ collage student freezing my fingers off with roommates in the winter saving money on utilities. Not even a month after I renew my contract the nexus s comes out which I wouldn't mind right now if only tmobile mandated their manufacters announce their phones so I can plan my purchase like i had been when I almost got a nexus one.
Carriers don't seam to care whose phone you have--but if it sucks you're options most certainly include leaving the carrier altogether to try something new...at least the iphone band wagon includes most if not all your friends or friends to-be whome you might like to game with. Businesses these days...
Now I'm ready to swing back the other way in the spectrum and go for iphone when it goes out on verizon. Who cares tho right? We're only the exclusive bunch that are stuck with g2 in a g2 only section of xda where no one will hear our plight? Wrong--we're a young generation with money in our hands. I'm 24 years old, i plan to get married now that i'm working and done with school, you better believe my future wife and children will own iphones or whatever else isn't a consumer's nightmare
Sent from my T-Mobile G2 using XDA App

Daffydukc said:
I don't care whose phone you have--if it sucks you're options include leaving the carrier altogether to try something new...at least the iphone band wagon includes most if not all your friends or friends to-be whome you might like to game with.
Now I'm ready to swing back the other way in the spectrum and go for iphone when it goes out on verizon. Who cares tho right? We're only the exclusive bunch that are stuck with g2 right? Wrong--I'm 24 years old and getting married next year so you better believe my wife and children will own iphones or whatever else isn't a consumer's nightmare
Sent from my T-Mobile G2 using XDA App
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You're a fool if you think the iPhone has no flaws ir defective units. My wife's 3GS gets no GPS reception (turns out this is a fairly common issue), a friend had the radio crap out (was dropping all calls and data connections) and had to exchange, and another friend is having major battery issues (and of course the battery is not meant to be accessed on the iPhone). That's about a 30% failure rate in iPhone owners amongst my close friends.
Sent from my HTC Vision using XDA App

gentlemen please behave! LOL
yes I'm very disappointed by this, and I'm thinking about offloading the device when I get this fixed. the motorola milestone milestone never let me down, dunno why I didnt get the second version over this one (I think it might because of the release date)
anyway, if more of you guys have any explanation to this situation please feel free to comment ^_^

N
redpoint73 said:
You're a fool if you think the iPhone has no flaws. My wife's 3GS gets no GPS reception (turns out this is a fairly common issue), a friend had the radio crap out (was dropping all calls and data connections) and had to exchange, and another friend is having major battery issues (and of course the battery is not meant to be accessed on the iPhone). That's about a 30% failure rate in iPhone owners amongst my close friends.
Sent from my HTC Vision using XDA App
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And you're a fool for including coverage of at&t along with battery problems with mine and dude who started thread's hardware issues.
I'm sorry you had a hard time with your iphone, I myself think at&t fail hard so I really don't know where you thought I was saying iphone is the best, but get with the program you're comparing iphone 3gs with my supposed iphone4 contender the g2... maybe if you said something about the iphone4 I would care.
As I stated before at least iphone has a huge customer base to be among other things, scared of. on the other hand we get pissed on by android os phone manufacturers in the horse races playing catchup with apple to try and get consumers using droid phones. So I get duped into buying this g2 and nobody gives a damn. Btw this phone went down in price very quickly which goes to say it sucks.
Sent from my T-Mobile G2 using XDA App

Daffydukc said:
N
And you're a fool for including coverage of at&t along with battery problems with mine and dude who started thread's hardware issues.
I'm sorry you had a hard time with your iphone
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You misread, I don't own, and will never own an iPhone.
My friends iPhone radio issue has nothing to do with ATT coverage, which you are again completely misreading (and ATT is actually excellent in my market). Her iPhone worked fine for almost a year, then either the radio software or hardware failed. The issue was completely repeatable at the ATT store. The ATT rep then put her SIM in a different iPhone, and it worked fine. So it was obviously a issue with the phone, not the network.
If you think the iPhone 4 is so much more awesome than the 3GS, you must have slept though Apple's antenna design fail. You should also research the instances of cracks in the supposedly unbreakable (or at least very difficult to break) Gorilla Glass. And the iPhone 4 also has proximity sensor issues.
Sent from my HTC Vision using XDA App

Who forced anyone to buy X product? Don't forget that you have a choice. These things are like food. A delicacy to one, is the most unappetizing thing to another. Aren't you glad you can choose which one to buy?
....a little research into what you are buying goes a LONG way

^^Nice first post^^
OP, have you called TMo customer service and asked about the problems your having? I've had nothing but excellent service from them with one small exception that was resolved very quickly. If your still in the buyers remorse (14 day) period they will send out new in the box units or allow you to exchange the phones for something different. If not, they still have a one year warranty, so you can get them replaced....
Hope you get things settled soon....

digital_exhaust said:
^^Nice first post^^
OP, have you called TMo customer service and asked about the problems your having? I've had nothing but excellent service from them with one small exception that was resolved very quickly. If your still in the buyers remorse (14 day) period they will send out new in the box units or allow you to exchange the phones for something different. If not, they still have a one year warranty, so you can get them replaced....
Hope you get things settled soon....
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yeah I think when I get back home next week I will try that, the thing is I don't know how long it might take for them to repair the phones
if they do repair them I will try the milestone II instead.

Raioneru said:
yeah I think when I get back home next week I will try that, the thing is I don't know how long it might take for them to repair the phones
if they do repair them I will try the milestone II instead.
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If your out of the remorse period, they will send out replacement units, bare bones so to speak (no battery, SD card, back cover or charger)... In my case they sent them out priority and I had the replacement in three days. You don't return the defective units until the replacement arrives, so no down time.

Raioneru said:
yeah I think when I get back home next week I will try that, the thing is I don't know how long it might take for them to repair the phones
if they do repair them I will try the milestone II instead.
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T-Mobile will send you replacements before you send the defective units back. Basically they send you replacements, then you send the old ones back in the same box(es) they delivered them in.
Hope you get your issue resolved....

digital_exhaust said:
If your out of the remorse period, they will send out replacement units, bare bones so to speak (no battery, SD card, back cover or charger)... In my case they sent them out priority and I had the replacement in three days. You don't return the defective units until the replacement arrives, so no down time.
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oh! so should I go to a local store and do that, or should I do it online?

Raioneru said:
oh! so should I go to a local store and do that, or should I do it online?
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Dial 611 from your phone and ask for technical support. They'll walk you through it from there.

More importantly, how did you get a g2 with a track ball?
Sent from my CyanogenMod powered G2.

Daffydukc said:
And you're a fool for including coverage of at&t along with battery problems with mine and dude who started thread's hardware issues.
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Since the battery is built into the phone and cannot be removed, I'd say that counts as a "hardware issue".
Which isn't really the point here.
The point is that faulty devices will always exist, and the more complex the device, the higher the number of faults.
Yes, the iPhone wouldn't have had the issues that you had.
Because the iPhone doesn't have a slide-out keyboard.
Or an optical trackpad.
See?
Follow that line of thinking through, and you're back in featurephone land.
Fact is, smartphones are complex. Manufacturing faults are inevitable. You just got unlucky. Twice. How unlucky? Well, so unlucky that I've never heard of a single other case of this "inverse-polarity-like sliding mechanism".
Doesn't make it a bad phone tho.

fascinating

I was just at the verizon store here, and was told that I could get a refurb of a droid x, incredible or a charge, since I have been having the missed calls issue. Just wanted some thoughts on what you think. I like the charge's screen, but am a little concerned with another sammy (no update, etc), and not a fan of the cosmetics. Just looking for some debate on what phone to change to, if any.

It's really all up to you but if you're looking for the best hardware specs charge wins. Screen size charge wins too.
It's not really all that though, but clearly superior to the other two.
Charge doesnt have CM7 available if you're a cm7 guy

I would be happy to exchange my Fascinate for a Charge. I love my Fascinate, but the missed call thing is really hard to deal with. I am on my 2nd replacement phone right now, and it "seems" like its a "little" better, but I might just be kidding myself. I still missed a call on Sunday night when I had the phone right next to me on the table.

bluevolume said:
I would be happy to exchange my Fascinate for a Charge. I love my Fascinate, but the missed call thing is really hard to deal with. I am on my 2nd replacement phone right now, and it "seems" like its a "little" better, but I might just be kidding myself. I still missed a call on Sunday night when I had the phone right next to me on the table.
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Take it into a verizon store, and tell them you want a new phone. They didn't even blink. You get those three phone options, Charge, Incredible2 or Droid x. Tell them you can't be missing calls because of work. They have a bulletin telling them to exchange.

10 charact

So is it the incredible and droid x or the incredible 2 and droid x 2? Also do we have to go into a store our can we just call?
Sent from my I500 using XDA Premium App

ExNight said:
So is it the incredible and droid x or the incredible 2 and droid x 2? Also do we have to go into a store our can we just call?
Sent from my I500 using XDA Premium App
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different people say they get offered different phones... some get a choice for new ones, some old and it is also a mixed bag as to whether its over the phone or in person... I personally won't give up my fascinate for any current phone, I could care less about how many processors it has or if its 3G or 4G. the things that matter to me are the beautiful SAMOLED screen and how easy it is to modify
edit: the only other phone right now I may consider would be the Charge
tapatalked from my GINGERBANGED Fascinate

Charge without hesitation.
Sent from my SCH-I500 using XDA App

anoninja118 said:
different people say they get offered different phones... some get a choice for new ones, some old and it is also a mixed bag as to whether its over the phone or in person... I personally won't give up my fascinate for any current phone, I could care less about how many processors it has or if its 3G or 4G. the things that matter to me are the beautiful SAMOLED screen and how easy it is to modify
edit: the only other phone right now I may consider would be the Charge
tapatalked from my GINGERBANGED Fascinate
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I got absolutely nothing from the stores around here. Called 3 of them, they all knew nothing about it. One even offered up that I check Craigslist if I don't like my phone. lol

bluevolume said:
I got absolutely nothing from the stores around here. Called 3 of them, they all knew nothing about it. One even offered up that I check Craigslist if I don't like my phone. lol
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oh wow lol
tapatalked from my GINGERBANGED Fascinate

Stop calling the store... Call 611 and hit zero. Just bs with them so you go to tier 2 tech support. Tier 2 will check for known issues and find that missed calls are a known software issue. They will then give you a choice to wait for the software patch later this month that will fix the issue or exchange for a different device. You will have a choice between the charge, incredible 2, or droid x 2.
Sent from my I500 using XDA Premium App

They have posted this on Verizon Site sounds like if you are having missed calls they will replace the phone
Re: missed calls, dropped calls, missed texts, phone freezing and severe battery drain!Options
Mark as New
07-13-2011 10:23 AM
I am updating as many forums I can with the following information:
We have updated our policy on handling missed calls very recently for the Fascinate.
We normally don't request people to call in,but if you are reading this, that may be your best option. Call 800-922-0204 option 3 for tech support. Choose the option foradvanced devices and PDAs. This will get you to tech support.
We do have different options available for customers experiencing this issue while we work on the permanent fix to this problem.
You also have the option to PM me with your cell number, and I'd be happy to review this in detail via phone call or PM.
Thanks for you patience. I know this has been a rocky road for some of you.
MikeS1_VZW
Follow us on Twitter @VZWSupport

ExNight said:
Stop calling the store... Call 611 and hit zero. Just bs with them so you go to tier 2 tech support. Tier 2 will check for known issues and find that missed calls are a known software issue. They will then give you a choice to wait for the software patch later this month that will fix the issue or exchange for a different device. You will have a choice between the charge, incredible 2, or droid x 2.
Sent from my I500 using XDA Premium App
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I really wanna try this to get a Charge but I kinda don't want to give up my Fascinate... choices hmmm
tapatalked from my GINGERBANGED Fascinate

Does this exchange cost an upgrade, or do we have to pay anything out of pocket for this?

I bought my phone off craigslist and I'm experiencing the missed calls issue. Will they help me out as well or is this only for people who bought the phone directly from Verizon?

j3oomerang said:
I bought my phone off craigslist and I'm experiencing the missed calls issue. Will they help me out as well or is this only for people who bought the phone directly from Verizon?
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yes it will i bought both my fascinate and my girlfriend's fascinate off Craigslist
What I did after about three attempts at getting a different phone other than the fascinate was call Customer Service and went straight to retention to say I wanted to cancel my service. I was asked why and I explained all the problems with my phone (missed calls, phone freezing, etc). The rep asked what she could do to keep me with them and I told her that I needed to be able to actually receive the service I pay for each month. She was gonna try to factory reset and I told her not to waste her time because I've already tried that. Tell them you've basically tried any kind of troubleshooting with the phone and that it didn't work. Then tell them you're not interested in another fascinate to replace the one you currently have because it's the phone that is the problem. They should then offer you the choice of a charge, droid x2, or droid incredible 2.

I wonder if its possible to do this at best buy since thats where I bought my fascinate.

yeah same here i bought mine on black friday at BB

If you get a charge they will remove your data plan and put it back on for 4G. Meaning you will lose unlimited data.

Shinebox said:
If you get a charge they will remove your data plan and put it back on for 4G. Meaning you will lose unlimited data.
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From my understanding on verizon twitter some time ago, people who has unlimited plan from before the price change can still use it for 4g.

Call quality?

Has anyone noticed any distortion or clipping per say during a phone call on the earpeice? I've seen people mention the speakerphone not being so great but not earpeice. Wondering if I have a defective unit or if that's just the way it is. Thanks.
Sent from my SM-N900V using Tapatalk 4

I came from the galaxy nexus and the earpiece is much better on the Note 3. It's louder and clearer. You might have a defective one. People's opinion will differ depending on what device they came from.

I was on the phone with a Verizon rep and they kept saying it was a lot of static on their end. I couldn't hear the static at all.
Sent from my SAMSUNG-SM-N900A using xda app-developers app

I notice it on mine. Tried to exchange at a store but the manager said she couldn't hear the fuzz so I couldn't exchange only return pay the $35 restocking fee and buy a new one. And since I used Verizon30 code which is for online ordering only I'd loose that. Going to call Verizon and try and go up the latter. Hopefully they will ship me a new one and I can send the old one back.
Sent from my Barnes & Noble Nook Tablet using xda app-developers app

I called Verizon this morning to get the verizon30 coupon code adjustment and she couldn't hear me and hung up. Soo i called again and it worked
Sent from my Verizon Galaxy Note 3

My phone had same issue and I exchanged it for another. Same problem garbled digital glitching while on phone calls. I went into a Verizon wireless store and they said this is a bug and pulled up sprints website forums and it said there was an issue.. He said all note 3 devices were affected. They better get it fixed fast or this phone is gone and LG g2 is in.

ntborg said:
My phone had same issue and I exchanged it for another. Same problem garbled digital glitching while on phone calls. I went into a Verizon wireless store and they said this is a bug and pulled up sprints website forums and it said there was an issue.. He said all note 3 devices were affected. They better get it fixed fast or this phone is gone and LG g2 is in.
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Don't bother, most g2s have a bug that causes horrible call quality.

jdub251 said:
Has anyone noticed any distortion or clipping per say during a phone call on the earpeice? I've seen people mention the speakerphone not being so great but not earpeice. Wondering if I have a defective unit or if that's just the way it is. Thanks.
Sent from my SM-N900V using Tapatalk 4
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Click to collapse
I have excellent call quality actually. Have you tried playing with the custom sound buttons while you're on a call?

I am getting the same thing..Great signal just the digital garble on voice calls....I hope they come out with a software fix!

I am now on my second phone and still getting this garbled skipping call quality...anybody have any tips?

Has Verizon had any network problems in your area? Bad SIM maybe?
Sent from my SM-N900V using xda app-developers app

huntersales said:
I am now on my second phone and still getting this garbled skipping call quality...anybody have any tips?
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My tip is to wait for an OTA or some other update. It's happening to lots of people. Even with the sprint version of the phone. I hope they fix it sooner than later. It's very annoying to me but the phone is so nice I will live with it.

Does it occur if you call *611 customer service? I primarily use VOIP (Groove IP plus Google Voice) so it sounds the same if not a little better and *611 is normal too.

huntersales said:
I am now on my second phone and still getting this garbled skipping call quality...anybody have any tips?
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I'm on my second phone and the call quality is worse than my first. (however the home button doesn't move as much). I am getting the high pitched squeals, static, and garbling, with each syllable the caller makes. It is beyond frustrating. I went to BB to exchange my phone Today and they did not give me the new SIM card, they just swapped out the sim cards. Do you think this could be an issue?
I originally thought the issue was with the bluetooth in my car, then I heard it while using the spearkerphone, and then I heard it using the built in ear piece.
I'm also concerned with the way they did the exchange. They didn't give me a new receipt with a new date, so instead of a new 14 days, I have only 7 more days. I'll keep going back until it is right.
Is insurance on these phones worth it, if you just get a refurbished one? What if they realize this is a hardware issue 3 months down the line? Are we stuck?
My Mother also got her phone from the same store today and hasn't had any issues. I suspect she won't because I noticed the call quality on the first phone call with both phones.

[Q] LS980 sprint call qualtiy tricky at times.

I picked up my G2 a few days ago at Best Buy and I didn't have any problems with it until I started to notice on calls at times the audio coming in would get distorted for a second and go back to normal even though I have fairly good signal. I'm asking if i should take it back and get a new one or if this is something known about or maybe a software issue.

Joker of Jesters said:
I picked up my G2 a few days ago at Best Buy and I didn't have any problems with it until I started to notice on calls at times the audio coming in would get distorted for a second and go back to normal even though I have fairly good signal. I'm asking if i should take it back and get a new one or if this is something known about or maybe a software issue.
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I have also been wondering the same thing.
It has been spotty for me. People cant hear me, I cant hear them etc.
I think I might get it exchanged for a new 1. Im still within my return period. If it happens again I will go to the N5 or something. I really like this phone tho..
Sent from my LG-LS980 using XDA Premium 4 mobile app
---------- Post added at 07:06 PM ---------- Previous post was at 06:59 PM ----------
I also just noticed a dead pixel and a little bit of light bleed. Im gonna have them send me a new 1 and go from there.
Sent from my LG-LS980 using XDA Premium 4 mobile app

I am on my 2nd one and still having same issue. So a return might not help you. I have spent a lot of time on phone with sprint. They reset my network, hard and soft resets, and their answer is network issues. I get a popping and slight occaisional static on my end of call, other end hears me fine.. I have a 3rd seperate one besides my returned two and that one is fine. What I have noticed is if I roam, my calls are crystal clear, unfortunately I can't force a constant roam. I love the phone so I am gonna stick with it. Possibly the processor and sprint not behaving nicely? I am in the New York area, where are you guys?

Darryjr said:
I am on my 2nd one and still having same issue. So a return might not help you. I have spent a lot of time on phone with sprint. They reset my network, hard and soft resets, and their answer is network issues. I get a popping and slight occaisional static on my end of call, other end hears me fine.. I have a 3rd seperate one besides my returned two and that one is fine. What I have noticed is if I roam, my calls are crystal clear, unfortunately I can't force a constant roam. I love the phone so I am gonna stick with it. Possibly the processor and sprint not behaving nicely? I am in the New York area, where are you guys?
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I'm in the NC, Raleigh area a little out in the woods but I still get good coverage and popping would be exactly how I would describe the problem. I'm hopping I can fix it I'm really loving this phone.

Joker of Jesters said:
I'm in the NC, Raleigh area a little out in the woods but I still get good coverage and popping would be exactly how I would describe the problem. I'm hopping I can fix it I'm really loving this phone.
Click to expand...
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Try and see, if possible, when roaming, make a call and see if it clears up. That's the only time I have the same quality call as my HTC one.

Darryjr said:
Try and see, if possible, when roaming, make a call and see if it clears up. That's the only time I have the same quality call as my HTC one.
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will post results when I'm able to.

Ill give it a shot now. Im in the MA area. I also get the weird pops and static on my end sometimes too. You think its software?
Sent from my LG-LS980 using XDA Premium 4 mobile app

eyeisdasteve said:
Ill give it a shot now. Im in the MA area. I also get the weird pops and static on my end sometimes too. You think its software?
Sent from my LG-LS980 using XDA Premium 4 mobile app
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I am not an expert, but do read the forums a lot and a bunch of Verizon users had same issue and now sprint customers are starting with same problem. Both CDMA, so possibly, yes, software related.

All of you, Please call Sprint & make them aware so they can fix this. I already let them know as this is my 2nd one & it exhibits the same problems.

I travel between Dorchester and Malden MA most often and I get the same issue. I tried all sorts of things. I did a chat with tech support and a phone call. They setup an appt for me in a corporate store and the tech just dismissed and imediately said it's a network issue with ALL of the newer Sprint phones. He mentioned the S3, S4 and of course the G2 (how convenient) as well as the Note 3. Mind you my daughter just got an S3 a month ago and her phone is fine. The tech just kind of left it at that but suggested he try a network reset with no guarantees of course. He also suggested I try roaming of a GSM carrier (he said we aren't charged for roaming). He also said if it does it when roaming then I should bring it back (I assume then he would actually do real troubleshooting. So I left the store and was in the area for about an hour and things got progressively worse. I ended up going back and the manager switched it out right away. So far the new one sounds pretty good. Time will tell.

whouston.jr said:
I travel between Dorchester and Malden MA most often and I get the same issue. I tried all sorts of things. I did a chat with tech support and a phone call. They setup an appt for me in a corporate store and the tech just dismissed and imediately said it's a network issue with ALL of the newer Sprint phones. He mentioned the S3, S4 and of course the G2 (how convenient) as well as the Note 3. Mind you my daughter just got an S3 a month ago and her phone is fine. The tech just kind of left it at that but suggested he try a network reset with no guarantees of course. He also suggested I try roaming of a GSM carrier (he said we aren't charged for roaming). He also said if it does it when roaming then I should bring it back (I assume then he would actually do real troubleshooting. So I left the store and was in the area for about an hour and things got progressively worse. I ended up going back and the manager switched it out right away. So far the new one sounds pretty good. Time will tell.
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What store did you go to?
Sent from my LG-LS980 using XDA Premium 4 mobile app

eyeisdasteve said:
What store did you go to?
Sent from my LG-LS980 using XDA Premium 4 mobile app
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This was a problem with the note 3 when released on sprint as well "Problem:
*
Voice quality on a connected call is garbled, with intermittent popping, morphing, cracking." I found that a few minutes ago. Same exact issues, both phones have same processor, sprint sent out a patch and it resolved issue for those phones. I have called sprint and been to two stores, returned one, got another with same issue. People need to speak up to sprint forum on sprints site, so they realize we are having same issue and hopefully they fix it soon. CSR s in sprint are useless, a manager at a corporate store said to me " I haven't sold a g2 yet, so I can't justify problem you are having " [email protected]#$ng great answer. I wanted to punch her out of her chair. Hopefully we all can be at ease soon.

I went to the corporate store on Boylston St, near Copley. FYI, the tech that paid attention advised me that the tower near the Pru is having problems so don't walk that way and expect to use your phone. Not only will it sound like **** but you'll drop calls too.
So far with the replacement phone, I've only had the issue a couple times
Sent from my LG-LS980 using XDA Premium 4 mobile app

I was told today by someone higher up in the technical department that the issue is being investigated and should be resolved with a software update.
Sent from my LG-LS980 using XDA Premium 4 mobile app

I am having the same sort of intermittent sound on my Verizon G2 as well. I never had that issue on any other phone before.

eyeisdasteve said:
I was told today by someone higher up in the technical department that the issue is being investigated and should be resolved with a software update.
Sent from my LG-LS980 using XDA Premium 4 mobile app
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When.... now thats a mystery. Haha

I was just thinking my calls sound like crap on this handset but didn't want to admit it being I don't talk on the phone alot
Sent from my LG-LS980 using XDA Premium 4 mobile app

fatboypup said:
I was just thinking my calls sound like crap on this handset but didn't want to admit it being I don't talk on the phone alot
Sent from my LG-LS980 using XDA Premium 4 mobile app
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We feel your pain..

eyeisdasteve said:
I was told today by someone higher up in the technical department that the issue is being investigated and should be resolved with a software update.
Sent from my LG-LS980 using XDA Premium 4 mobile app
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I've called Sprint about the issue to let them know and I've called Geek squad because of my warranty with Best buy and Geek squad just told me to get it replaced and I think that's what I'm going to do, if it's something that can be fixed with a software update this one should act the same right?

Joker of Jesters said:
I've called Sprint about the issue to let them know and I've called Geek squad because of my warranty with Best buy and Geek squad just told me to get it replaced and I think that's what I'm going to do, if it's something that can be fixed with a software update this one should act the same right?
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I just had mine replaced yesterday because of a dead pixel and it is doing the same thing. So I would assume so.

Google admits speakerphone issue w/ Pixels FYI

In the process of returning my second phone now for this issue... what a pain. Glad to see they recognized it as a problem though!
https://support.google.com/pixelphone/forum/AAAAb4-OgUsIW_gxTpXX3s/?hl=by

They mentioned all devices manufactured after Jan 2017 should not have this issue. I received my phone 2 weeks ago. Is there a way to find out when my phone was manufactured?

Not sure, but I will say that I doubt I will be purchasing a phone from google again... spent half my day trying to get expedited shipping with no luck from them (this is a business phone).

You're not going to buy a phone because you can't get expedited shipping? That makes sense.
Sent from my Pixel using XDA-Developers Legacy app

bobby janow said:
You're not going to buy a phone because you can't get expedited shipping? That makes sense.
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It's kind of important when it's a business phone. Heck it's important when it isn't business.
Frankly I see nothing wrong with taking your money where it benefits you best, regardless of how trivial someone else might find the gripe.

pcriz said:
It's kind of important when it's a business phone. Heck it's important when it isn't business.
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Come on, really? Get an inferior device because you can't wait another day or so? I guess I'm just not that impatient and I can use my current device for the interminable wait period of 2 days.

bobby janow said:
Come on, really? Get an inferior device because you can't wait another day or so? I guess I'm just not that impatient and I can use my current device for the interminable wait period of 2 days.
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Inferior is subjective. Look at your convenient situation though of having another phone.
If it was my work phone I couldn't simply use another phone. It's not that easy.

It's a MICROPHONE issue, not Speakerphone.

rcyh said:
They mentioned all devices manufactured after Jan 2017 should not have this issue. I received my phone 2 weeks ago. Is there a way to find out when my phone was manufactured?
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I would like to know how to find out as well. Went through the "About Phone" but didn't come across anything. I purchased mine a little over a week ago from a corporate Verizon store, but no telling how long it had been sitting there in stock.

The only way to tell is by getting a refurbished one directly from Google.

How to check manufacturer date & where is it made from.
redsman55 said:
I would like to know how to find out as well. Went through the "About Phone" but didn't come across anything. I purchased mine a little over a week ago from a corporate Verizon store, but no telling how long it had been sitting there in stock.
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Website to check date place:
http://llabtoofer.com/2015/12/14/htc-devices-serial-number-explanation/
Google forums: "Help Finding Google Pixels Build Date"
https://support.google.com/pixelphone/forum/AAAAb4-OgUsZhQiMegDp6E/?hl=by
I don't have microphone issue but speaker crackling only heard that in paino app I don't hear it on phone calls or games...
2016/10/13 from Taiwan got my device in December after a month from join list to get black 128gb but for a short while the 128 silver was available so I got it.

Thank you so much! My Pixel XL serial number is HT723 so i guess it is manufactured on 2017Feb3 according to the link above.
Sent from my Pixel XL using Tapatalk

rcyh said:
They mentioned all devices manufactured after Jan 2017 should not have this issue. I received my phone 2 weeks ago. Is there a way to find out when my phone was manufactured?
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If Serial sticker label on the Box says Rev B then you've got the revised version and you should be ok.

Just got off the phone with Project Fi to process an RMA. Mine was manufactured 01/23/2017 and got the microphone issue.

pcriz said:
Inferior is subjective. Look at your convenient situation though of having another phone.
If it was my work phone I couldn't simply use another phone. It's not that easy.
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Importance is subjective, as well, but considering not getting expedited shipping is probably not actually affecting your business I'd say the importance should objectively be somewhat low.
Also, if this is a work phone and you're trying to get it today, there are literally stores everywhere that could sell it to you, in person. Aside from a locked bootloader, they're the exact same phone.
This is all irrelevant, because we know nothing about what (s)he was talking about, above. He very-well could have been trying to get Google to give him *free* expedited shipping for some reason, in which case none of this matters. I highly doubt he was just ordering a new phone and they were refusing to let him buy expedited shipping.

hotleadsingerguy said:
Importance is subjective, as well, but considering not getting expedited shipping is probably not actually affecting your business I'd say the importance should objectively be somewhat low.
Also, if this is a work phone and you're trying to get it today, there are literally stores everywhere that could sell it to you, in person. Aside from a locked bootloader, they're the exact same phone.
This is all irrelevant, because we know nothing about what (s)he was talking about, above. He very-well could have been trying to get Google to give him *free* expedited shipping for some reason, in which case none of this matters. I highly doubt he was just ordering a new phone and they were refusing to let him buy expedited shipping.
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You lost me at there literally being stores everywhere that have the phone. Given the time I posted my response people were still waiting on shipments. And no importance isn't subjective when it comes to work communications. At least not for me. But hey we don't know his situation or anyone elses so it's kind of whatever at this point. Especially a month after the comment was made.

pcriz said:
You lost me at there literally being stores everywhere that have the phone. Given the time I posted my response people were still waiting on shipments. And no importance isn't subjective when it comes to work communications. At least not for me. But hey we don't know his situation or anyone elses so it's kind of whatever at this point. Especially a month after the comment was made.
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Are you off your meds again?! How many times are we going to have to tell you not to reply to comments older than a week?! It's causing you to dig up old wounds!:silly:

Jammol said:
Are you off your meds again?! How many times are we going to have to tell you not to reply to comments older than a week?! It's causing you to dig up old wounds!:silly:
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Lol true true.
Hey what rom are you running

pcriz said:
Lol true true.
Hey what rom are you running
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Bone stock at the moment. Waiting for beans! Lol. I can only run custom roms on the weekends.:crying:

Jammol said:
Bone stock at the moment. Waiting for beans! Lol. I can only run custom roms on the weekends.:crying:
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Yeah I've been jumping around also. Waiting on the new PN. Kind of bummed Samsung caught on and killed Samsung pay on rooted non Sammy devices pair to the S3.