So last wednesday I decided to make my voice heard and I wrote VZW an angry email. I am not going to type out the whole thing but basically it said that i am tired of their horrible customer service and horrible customer support. I also went on to state that everytimeI ask a rep either on the phone or in the store as to when we are going to get Froyo the answer with out fail is always very soon or in a couple of weeks.
I recieved a call on Friday afternoon. I missed the call but the rep left a Voice mail. It states and I quote " Hey Joshua, My name is Tammy and I am with Verizon Wireless's internet response team. I recieved your email about your concern for the Samsung Fascinate. So some good news is that we did get approval for the 2.2 froyo to be updated. So it is going to be updated very soon, escentially probably within the next 2 weeks, but I mean it is just waiting for google to push it through. So whenever google is ready to send it over we will be sending it out to our customers. So if you have any questions feel free to contact us at 1-800-922-0204. Have a good Day Bye"
I did call back immediately and spoke to a normal customer service Rep who had no idea what was going on with the update. He kept basically putting the blame on Google and Samsung. He asked me if I had called them to see why we have not got the update yet. I told him know it is Verizon's responsibilty, as that is who I pay my money to every month. By the end of the call there was nothing really resolved with that rep, with the exception of him asking if I would consider a replcaememnt to a different phone that has Froyo and he suggested the Droid X ( which he said was a step down ) or the Thunderbolt . Which i of course said i would be interested in the thunderbolt. I am also supposed to get a call back today from the Rep who answered my email.
So I guess as usual take it with a grain of salt. I will keep you guys updated with what happens with this.
I would have asked how it's Google's fault when they didn't manufacture the phone, or send it out for a manufacturing contract to be made for them (ie Nexus device). After that, I would ask how it is Samsung's fault when they just released the source code for the Froyo update last week, showing that Samsung has finished their part of the upgrade.
It's funny because I called last week following up on an email I sent 2 weeks ago and I'm still getting the run around. They offerred me a droid x or droid 2 but i don't want to settle at this point if there are new phones available. I'm now waiting for a supervisor to call me back.
imnuts said:
I would have asked how it's Google's fault when they didn't manufacture the phone, or send it out for a manufacturing contract to be made for them (ie Nexus device). After that, I would ask how it is Samsung's fault when they just released the source code for the Froyo update last week, showing that Samsung has finished their part of the upgrade.
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I did ask why it is Google and Samsung's Fault. The rep responded with the make the os and build the harware we just sell the phone. I said it is Verizons responsibility to make sure all of their phones are up to date as possible. I also said that if it is Google or Sammy's fault, then why is it that almost every other galaxy released has got the update? The rep replied with saying that I was wrong and that only a few galaxys have gotten the update.
aviationrey said:
It's funny because I called last week following up on an email I sent 2 weeks ago and I'm still getting the run around. They offerred me a droid x or droid 2 but i don't want to settle at this point if there are new phones available. I'm now waiting for a supervisor to call me back.
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I absolutely love my phone, espescially the screen. I would defineatly consider the thunderbolt though.
chikmagnet said:
I absolutely love my phone, espescially the screen. I would defineatly consider the thunderbolt though.
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To be honest, asthetically I like the fascinate but not having froyo after waiting all this time has turned me off. I've used some rom's available on the forums but I feel like I shouldn't have to jump through hoops to get an update that should have been out months ago.
thats how i ended up with my fascinate. my dad got tired of not having froyo, so he gave the option for me to inherit his fascinate or keep my OG droid.
As a VZW Tech rep. The care reps know less than me and we have absolutely no resources/explanation on why some devices get updates and some don't.
The problem is when you have 3 huge companies and their crack legal departments putting conditions on everything. Companies can't agree to play golf together without a 300 page legal agreement.
Sent from my SCH-I500 using XDA App
So no return call from VZW at all yesterday. If I dont recieve a call from them by 7pm. I am calling and it will be an escalated call, I guarantee it.
If you're gonna get a "Froyo Replacement", maybe you can get a Droid Charge out of the deal Yay SuperAMOLED+
cam815 said:
If you're gonna get a "Froyo Replacement", maybe you can get a Droid Charge out of the deal Yay SuperAMOLED+
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Oh good call on that, didnt even think about that phone as a possibility
Thats strange because I wanted to get a Thunderbolt for a replacement and they said you can only get a replacement thunderbolt if you have a defective thunderbolt. The Incredible 2 comes out April 28th as well.
cam815 said:
If you're gonna get a "Froyo Replacement", maybe you can get a Droid Charge out of the deal Yay SuperAMOLED+
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and probably no roms or kernels either...given that no one is gonna buy it
chikmagnet said:
So no return call from VZW at all yesterday. If I dont recieve a call from them by 7pm. I am calling and it will be an escalated call, I guarantee it.
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Good Luck.
They wouldn't budge with me from the offer of signing another 2 year contract with a Droid X
aviationrey said:
Good Luck.
They wouldn't budge with me from the offer of signing another 2 year contract with a Droid X
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They already offered to just swap me to the DX. My roommate has that phone and I really dont like it. Well, at least not compared to the Fascinate
chikmagnet said:
They already offered to just swap me to the DX. My roommate has that phone and I really dont like it. Well, at least not compared to the Fascinate
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It's hard to get away from a damn good looking slim phone that has an amazing screen isn't it?
Alright so Update
I Spoke to VZW last night, and after alot of "venting" on my end they were willing to get me a new phone......... The Thunderbolt!
The only catch is that I had to renew my contract for 2 years, which is okay because I was 4 months into this one. Once I get I will either give the phone to a family member for super cheap or just sell it and recoop the cost.
The rep who I spoke with was not willing/able to do anything for me. I just asked for a supervisor, and miraculously the rep came back after a short hold time and said the supervisor is in a good mood so they will let you upgrade as long as you reup your 2 year. So i guess long story short just start escalating the call if you get any push back
I just don't understand giving up on such a great device because of a lack of an update. I understand the principle of a company supporting it's hardware, be it Samsung or Verizon, but I still think it is silly to go to all this trouble just on principle. What does the Thunderbolt have that the Fascinate doesn't (besides the obvious, 2.2 and 4G)? To each his own, I guess.
Kevin Gossett said:
I just don't understand giving up on such a great device because of a lack of an update. I understand the principle of a company supporting it's hardware, be it Samsung or Verizon, but I still think it is silly to go to all this trouble just on principle. What does the Thunderbolt have that the Fascinate doesn't (besides the obvious, 2.2 and 4G)? To each his own, I guess.
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Well look at it this way I got a new phone for a great price as well as I am still able to keep my Fascinate or sell it. When/if Froyo ever comes out and I still have the Phone I can always switch back to it.
I want to make it clear I love my Fascinate, if for nothing else the screen is amazing. I have never really had any issues with it, except for the usual gps taking a while to connect, and it freezing which attribute to sftware not hardware.
Related
Just in case you really need to know. June 19th is when tmo anounces the slide through commercials and they r having a father's day special event they r going to announce too. Not as big a deal as everyone thinks.
So why are they opening 2 hours early,and where the heck is my froyo,tmo rep told mewe'de have it on launch,I need apps2sd,my phone is outta storage,i'm going to curse someone at tmobile out.htc and google should have never let tmobile have any say in this device cause they oveloaded it with bull**** you cant delete,im so friggin angry,I just want control over my phone and nobody can even root it,AGGGHHHHH!!! Sorry just had to get that out.
I think you've let it out in everyone of your post in the Slide section.. I'm sure your 14 day return period isn't up. RETURN IT.
A friend of mine who works for TMO told me that they are rolling out a new store design. They've had several of the concept stores open in certain test markets for almost 3 years. I worked for them when they were planning these interactive and user friendly stores with video tech support on site.
While I think it's cool and all, I'm more interested in them improving network service and offering phones that aren't outdated the moment you slip your SIM in.
Jerzeeloon said:
So why are they opening 2 hours early,and where the heck is my froyo,tmo rep told mewe'de have it on launch,I need apps2sd,my phone is outta storage,i'm going to curse someone at tmobile out.htc and google should have never let tmobile have any say in this device cause they oveloaded it with bull**** you cant delete,im so friggin angry,I just want control over my phone and nobody can even root it,AGGGHHHHH!!! Sorry just had to get that out.
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all i have to say that is if a Tmo rep told you froyo would be ready when the phone comes out, promptly insert your foot in his a** with EXTREME prejudice!!
Dispite contrary belief, not all T-Mo reps know every single thing that T-mobile is up to. Some of us actualy have a life outside of work. Also, we are not all out to give everyone the shaft. Some of us realy try to help people the best we can. I get chewed out quiet often for going "too far".
turboyo said:
I think you've let it out in everyone of your post in the Slide section.. I'm sure your 14 day return period isn't up. RETURN IT.
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^^^^ this +10
As donepate stated, you are speaking to another human, NOT T-mobile as an object. If that rep heard a rumor online he could have easily passed it along to you. Thats why unless there is OFFICIAL news from T-mobile you should always take information about upcoming releases of updates/phones with a grain of salt. Typically T-mobile employees know about the official launches barely before they launch to avoid any leaked information and or upsets if deadlines aren't met.
If you've read the official HTC comments however you will know that its stated to have FROYO within a number of 2010 Android phones within the year of 2010. That is as specific as it gets however.
Jerzeeloon said:
So why are they opening 2 hours early,and where the heck is my froyo,tmo rep told mewe'de have it on launch,I need apps2sd,my phone is outta storage,i'm going to curse someone at tmobile out.htc and google should have never let tmobile have any say in this device cause they oveloaded it with bull**** you cant delete,im so friggin angry,I just want control over my phone and nobody can even root it,AGGGHHHHH!!! Sorry just had to get that out.
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never listen to t-mobile reps they no nothing
Official release date for the slide is the 16th. They have not even told the reps much. It could be lower prices for a day, a giveaway in the stores, or the planets may be comming into alignment. Its all guesses for now. I am fairley sure that its slide related in some way though. Just have no idea what it is. If I get any info i'll pass it along.
hammer4203 said:
Just in case you really need to know. June 19th is when tmo anounces the slide through commercials and they r having a father's day special event they r going to announce too. Not as big a deal as everyone thinks.
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it is a big deal and it has nothing to do with the slide per se on june 19th we are having free phone day which means you can choose any phone in the store including smart phones for free with new contract or line extension.
vdub804 said:
it is a big deal and it has nothing to do with the slide per se on june 19th we are having free phone day which means you can choose any phone in the store including smart phones for free with new contract or line extension.
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That's cool. I'm glad I just paid $179 for my slide upgrade
sryan1983 said:
That's cool. I'm glad I just paid $179 for my slide upgrade
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Hopefully the buyer's remorse period can be applied to you.
tmobilewinguser said:
never listen to t-mobile reps they no nothing
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I'm glad at least you "no" how to spell.
I believe the buyers remorse period will still be 14 days. That's what I am getting.
I keep reading "Official" release date is the 19th, but I simply walked up to my local store and bought it last week... are you using the term "officially" as a moment to define when they'll "advertise" it...?
They have a soft launch (June 2nd) and a hard launch which, shown to me on the computer from a t-mobile rep, is the 16th not 19th
According to TmoNews.com it's going to be a Father's Day sale with all phones free
They are going to announce the Galaxy S on the 19th. The Galaxy S will go on sale sometime in July ... just got that from a VERY reliable Tmobile source. I'm probably going to be sending the slide back ... my G1 will tide me over till the Galaxy comes around.
ButteredToast said:
According to TmoNews.com it's going to be a Father's Day sale with all phones free
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Yeah free phone *if* you switch to a family plan.
Sprint is great, I was 6 months into a 2 year contract and had 1 upgrade for my Airave line. I used that on the HTC Evo. I got on the phone with Sprint and asked them about my upgrade status for the 5 phone lines and was told that it was due in Oct 2012. I asked for early upgrades, they gave it to me! I picked up 3 heros and thinking of 2 other phones to get.
GO SPRINT!!!!!
oh but my contract was renewed for another 2 years but its ok!
Yeeaaa I have a hard time believing this one. First, airave upgrades dont exist. Second, upgrades are every 22 months besides your premier line (if you have a plan that gives you premier status) meaning by what you wrote 4 of your lines were upgraded on Dec 2010 and I don't think we are there yet
gg what do I have to gain by lying? Oh and I meant Oct 2011 hehe.
And btw Airave upgrades do exist. It might not be necessarily upgrading the Airave unit but there is still an upgrade credit. I used that to get my Evo and the Sprint rep simply swapped it out to my true phone line.
flam253 said:
gg what do I have to gain by lying? Oh and I meant Oct 2011 hehe.
And btw Airave upgrades do exist. It might not be necessarily upgrading the Airave unit but there is still an upgrade credit. I used that to get my Evo and the Sprint rep simply swapped it out to my true phone line.
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Guarantee you that idiot got fired.
DirtyShroomz said:
Guarantee you that idiot got fired.
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yeah i'm pretty sure she did. she promised me it in writing so everytime i talked back to sprint i just referred to the note ID. they couldn't do anything and said they had to honor it. lollll
flam253 said:
yeah i'm pretty sure she did. she promised me it in writing so everytime i talked back to sprint i just referred to the note ID. they couldn't do anything and said they had to honor it. lollll
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I sure hope that gal didn't just ruin her life over a cell phone......
chfields said:
I sure hope that gal didn't just ruin her life over a cell phone......
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If getting fired from Sprint ruins your life, you had a ****ty life to begin with. No job makes a life.
flam253 said:
yeah i'm pretty sure she did. she promised me it in writing so everytime i talked back to sprint i just referred to the note ID. they couldn't do anything and said they had to honor it. lollll
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Actually its fully legit to do it. We do it at best buy constantly. I upgraded my sisters line with her airave and Im using my airave upgrade for the next android. All your doing is using the airaves upgrade and not activating it and swapping it to your main line. This puts your airave on a 2 year contract.
Nobody gets fired, its a screw up in sprints system that theyre too lazy to fix.
wingzfan said:
Actually its fully legit to do it. We do it at best buy constantly. I upgraded my sisters line with her airave and Im using my airave upgrade for the next android. All your doing is using the airaves upgrade and not activating it and swapping it to your main line. This puts your airave on a 2 year contract.
Nobody gets fired, its a screw up in sprints system that theyre too lazy to fix.
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And that is the reason all retention departments hate best buy/radioshack, cause u fools **** up accounts.
You aren't getting any evo on an early upgrade. you have to wait until your truly due for one. i tired this already, WON'T happen. i just happened to find a sucker on craigslist that traded me his new evo for a used hero + $150 cash.
markus_del_marko said:
You aren't getting any evo on an early upgrade. you have to wait until your truly due for one. i tired this already, WON'T happen. i just happened to find a sucker on craigslist that traded me his new evo for a used hero + $150 cash.
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Early upgrades are possible on extremely rare occasions. I gave 2 last week for the evo for the same customer. My only customer to get one since the phone was released.
DirtyShroomz said:
Early upgrades are possible on extremely rare occasions. I gave 2 last week for the evo for the same customer. My only customer to get one since the phone was released.
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hey I'm curious. Do you mind me asking on what grounds did you give the early upgrade? Oh and is it possible to buy a phone out of contract at full price without activating it in store? I tried to do that today and it was annoying as the rep kept insisting I had to have it activated before I walked out.
flam253 said:
hey I'm curious. Do you mind me asking on what grounds did you give the early upgrade? Oh and is it possible to buy a phone out of contract at full price without activating it in store? I tried to do that today and it was annoying as the rep kept insisting I had to have it activated before I walked out.
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Can't say why and yes you can buy a phone for full price no questions asked
subcypher said:
If getting fired from Sprint ruins your life, you had a ****ty life to begin with. No job makes a life.
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Well, in this economy, any job is a good job. Very hard finding work these days and its just getting worse.....You can't have much of a life without a job!!!
DirtyShroomz said:
And that is the reason all retention departments hate best buy/radioshack, cause u fools **** up accounts.
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Best part...one of your coworkers told me how and what to do. Before that "fool" opened his mouth we refused to do it. Then that "fool" told us it was completely ok to do and until you guys changed the system it wouldnt be an issue.
Next time I'd refrain on pointing fingers at us "fools" before checking what your "fools" are doing. Ive had far more f-ups from Sprint reps like yourself than I have from Best Buy account reps. Your the "fools" who had to halt the samsung moment cl14 upgrades because your techs couldnt figure out how to run the file. We were loading them the minute they hit the site.
Btw, in regards to your "Airave upgrades dont exist"
Yea... The system shows it, you can't use it and yes best buy/radioshack **** up all accounts from opening lines when customers were wanting to upgrade to using airave lines as upgrades. The airave, though it is now seen in the system as a line can not be used as a line to upgrade. Also please stop telling customers activation is free and tell them if they switch the phone to another line within 30 days they lose the rebate.
But of course one retard opens his mouth, the rest follow. If I show u a glitch in the system to give free evos will u use it too? Cause I know one. Just cause u can do something doesnt mean its allowed and then retention has to fix all ur **** ups. No update was evrr halted either, find a new source.
We have 6 lines and they all got upgraded 5 months ago at the same time, last night 3 of them could be upgraded so we upgraded 2 of them to the EVO for $199
Sent from my HERO200 using XDA App
I think it's safe to say we can ALL forget about upgrading a Hero to an Epic4g even a single day before October 10, and the only way we can even fantasize about an Evo a couple of weeks early is if Sprint ordered a staggeringly HUGE quantity of them only to have demand for it completely collapse once the Epic4g arrives. I really don't see that happening, either.(*)
(*)In fact, I personally think that's why there's an Evo shortage right now. Sprint knows demand for the Evo is at least partly driven by the fact that right now, it's their ONLY 4G android phone. They almost certainly have an agreement with HTC to promote the Evo exclusively for some minimum number of days, shortage or not. Thus, they're being extremely conservative about replenishing their Evo inventory only to levels they know can be sustained by ongoing new sales once the Epic4g is out as well. They don't want to end up in a situation where stores have a mountain of Evos piled floor to ceiling and a 6-week backlog for Epic4g.
From a PR standpoint, Sprint's ideal scenario would be to have every Sprint store be sold out of one or the other for at least a couple of days each week... but have enough in stock at SOME Sprint store within 50 miles to ensure that anyone (with a car) who walks through the door and is determined to have one *today* can go to bed happy that night, but will also tell everyone that they're so popular, they're sold out *almost* (but not quite) everywhere.
If you have any line that is elgib. for an upgrade and you upgrade on that line and switch it to your line then you lose your rebate.
If you were going to do this then you would have to wait until the rebate has been processed and then switch the lines so...
Hi,
I was surfing in T-Mobile fourms and one of the members said that he went to T-Mobile and fought with them regarding the problems in GPS and demanded them to replace his Vibrant or give his money back and they told him that a GPS fix will be roller over the Air on 9/18/2010 !
Everybody will get it OTA expect me and I have to wait for someone to post the fix in the Internet !
Source: http://forums.t-mobile.com/t5/Samsung-Vibrant/GPS-Fix-9-18-2010-Over-the-Air/td-p/466469
Pro tip: T-mobile reps or any rep for that matter, will in fact tell you anything to get you to shut up. So I wouldn't be to surprised if this was all just B.S. to get that guy off the phone. But if it is pushed the 18th that would be great just don't get your hopes up.
just because some guy spoke to a rep from t-mo doesn't mean jacks**t, pardon my french. they're trained to tell people what they want to here, and NO SERVICE REP has any more information than you or I. All we can, do is wait and hope sammy comes through with an update, which has been leaked already, but is still only eclair (2.1). So froyo still remains elusive, at best.
I'm a cust care/tech 1 rep for t-mo and I haven't heard/seen anything about this. If I remember when I'm at work tomorrow then I'll call up to tech 2 and see what they know. They usually know about the update type stuff before us lowly tier 1's.
I'm a T-mobile retail rep. A lot of times I get my news from XDA and other sources way before I get it officially from work sources. And no I haven't heard anything yet.
You really dont think a Tmo store rep would lie about this - do you ???????
I'm sure the reps are saying that the T959UVJI2 will be available OTA in 9/18/2010
REPS are trained to LIE!
Truth is that there is a huge disconnect between the people who work in the retail outlets, and the people who handle telephone support issues, and the people who develop software, and the people who purchase the hardware, and the people who... well, I think you get the idea. But in the end they all have the same goal - selling their product. So yeah, while they are disconnected from each other, they will still say whatever it takes to keep pushing product - including phones and service.
True story - In February I bought a Samsung Behold II phone for my wife and extended the contract on her line for 2yrs. - 6 months later the phone still was on Android 1.5 with endless promises of an update from store clerks, telephone support agents, harware manufacturers, etc. that were never fulfilled. I spoke at length with TMO agents about getting a replacement phone, or any kind of relief on an upgrade in the form of an upgrade credit at the very least - they wouldn't budge and my wife was stuck with a phone she hated. As a last resort I emailed the CEO of TMO and I emailed the Executive Response team - within 4 hours someone called me at my home, listened to my complaint, and get this: They took my wifes line out of her remaining 18 month contractual obligation! That guy pushed a button and made 18 months of contract just go away.
I think that what I'm trying to say is - if you want real answers and real results, contact the TMO Executive Response team. ([email protected])
OR....
Get a phone you're happy with AS IS WHEN YOU BUY IT
it's not rocket science...jesus
you have a couple weeks to try out the phone
I'm seriously trying to figure out how and why this belongs in the DEVELOPMENT forum?
Mods, a little help? Can we get a second "report button" but maybe it can be something fun and funny at the same time, like "report use that clearly can't read which forum they're posting in" button?
Cheers,
=)
~ Jocelyn
I knew they're lying ! How it's possible to release a fix a week before another fix which will address the first one !!? makes no sense !
The_wolf88 said:
I knew they're lying ! How it's possible to release a fix a week before another fix which will address the first one !!? makes no sense !
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Uhmmmm what are u talking about? What have they released? or what other updatr are u talking about? Thats how rumors get started
Genesis1791 said:
Pro tip: T-mobile reps or any rep for that matter, will in fact tell you anything to get you to shut up. So I wouldn't be to surprised if this was all just B.S. to get that guy off the phone. But if it is pushed the 18th that would be great just don't get your hopes up.
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smerff said:
I'm a cust care/tech 1 rep for t-mo and I haven't heard/seen anything about this. If I remember when I'm at work tomorrow then I'll call up to tech 2 and see what they know. They usually know about the update type stuff before us lowly tier 1's.
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As an assistant manager for a corp store. i hate to say but Genesis is completely right. some of our reps dont care and will say anything. Not to mention the scum that is indirect reps. and smerff. i have not seen anything on streamline yet nor has my ITA rep.
For those of you preparing to make the jump from the HEROCs that have served us well, the dev community has claimed a victory today!
"There has been overwhelmingly customer feedback that people want access to open bootloaders on HTC phones. I want you to know that we've listened. Today, I'm confirming we will no longer be locking the bootloaders on our devices. Thanks for your passion, support and patience," Peter Chou, CEO of HTC
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http://www.facebook.com/HTC/posts/10150307320018084
From Engadget
The homebrew community may mourn HTC's Thunderbolt, Incredible S, Sensation and EVO 3D, but the company's controversial policy of locking bootloaders is no more. Following a tease yesterday, HTC CEO Peter Chou has decreed from on high -- namely, HTC's Facebook page -- that future devices will be open.
We're holding out hope that this policy will also be retroactive, but this is very welcome news regardless. Ball's in your court, Motorola.
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http://www.engadget.com/2011/05/26/htc-officially-dissolves-locked-bootlader-policy/
Hopefully they include the EVO 3D, and not start with all devices released after..
Sent from my Android using Tapatalk
It's comforting to know that corporations are capable of listening to the needs of their customers at this level
kyouko said:
Hopefully they include the EVO 3D
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They did!!!
Holy **** thats amazing! I will never buy a different manufacturer. That was fast, and impressive. You got a link on that evo 3d confirmed?
I got an email back from Peter Chuo, unlocked 3D, I'll upload it later. I wonder how they'll do it? Release the key, our OTA, that is the question...
Here's the email
"Reduce the potential quality problem that might occur when users upgrade their phone"..... what a crock. I appreciate that they unlocked them but wheres the honesty? They didn't want home brew devs dipping into their sauce anymore. Same reason they won't release drivers. Makes me wonder if the 3d drivers will be opened or not, if so then we'll be in the same situation with s0bes kernel now. The whole reason I want that phone is the 3d cam duh. Guess we'll see right?
®patience is a virtue©
they will probably alwasy have proprietary drivers because sense is there baby and will never be open source.
without sense htc would be the same as everyone else.
il Duce said:
Here's the email
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I just replied to him asking about the encrypted kernel and recovery, and whether those too would be unlocked. I assume so, but I am curious. I guess technically it won't matter because if the bootloader is s-off we can do whatever we want anyway
this puts the 3d right back at the top of my list.. come september when my rebate is due, boom more htc goodness.. this is why i have stuck by them for my past 4 phones..
pstevep said:
this puts the 3d right back at the top of my list.. come september when my rebate is due, boom more htc goodness.. this is why i have stuck by them for my past 4 phones..
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If you're interested in trying to get an early upgrade, check out a thread in the EVO 3D General forums titled "Absolutely fantastic customer service from Sprint". It seems Sprint is offering a one time manual override of your upgrade date. I've been sitting on an upgrade for 6 months so I can't personally confirm, but the 25+ replies to the thread all confirm the op's results.
Sent from my HERO200 using XDA Premium App
The Fer-Shiz-Nizzle said:
If you're interested in trying to get an early upgrade, check out a thread in the EVO 3D General forums titled "Absolutely fantastic customer service from Sprint". It seems Sprint is offering a one time manual override of your upgrade date. I've been sitting on an upgrade for 6 months so I can't personally confirm, but the 25+ replies to the thread all confirm the op's results.
Sent from my HERO200 using XDA Premium App
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I can confirm the above.
I initially called Sprint because I wanted to prepare for the release of the EVO 3D. I did not want to pay anything more than New Customer Pricing. I was prepared to cancel the contracts of each of the two lines on my account. The Contracts for the account expire in Oct 2011, so the ETF for each line would be $50. The beautiful part is at a certain point before the contract expires, the ETF flat lines at $50 and you have bargaining power if you can accept the fee.
I called Sprint and advised what I was trying to do. I told them that I wanted new customer pricing and I was willing to cancel my account and go elsewhere if I needed to. I really didn't want to leave Sprint, but you got to play hardball. I was transferred to the Retention department to handle my case after I mentioned the Hot Button word "Cancel", but I wasn't actually ready to cancel, just asking questions. I guess they don't mess around when you say this. After the rep clairified what it was that I was trying to do and after clairifying that I was doing this for a phone that was comming soon, she flagged my account for new customer picing which to my surprise, is virtually the same pricing someone within the upgrade period is given. I was not aware Sprint was doing this as it hadn't always been this way. The rep advised that it would take a few days to take effect. I asked her to ensure it was set for both lines. The rep advised that she would send the request to her supervisor and that I should receive a confirmation email within a few days. I asked the rep "If it's approved, does this mean that I can go anywhere (ex: Best Buy, Radio Shack, Sprint Store, etc.)?". The rep replied "It's not a matter of IF, it WILL be approved, and yes you can go anywhere just like a new Customer.". I excitedly thanked the rep and advised her that I love Sprint and would be happy to be a customer for life with such a high level of Customer service.
A few days had passed and I hadnt recieved an email with confirmation. I was a little disappointed, but not surprised as these things happen. I called in again and asked the first rep to verify that both phones qualified for Upgrade/New Customer pricing. The rep confirmed that it was all set. I felt a little hesitant, I wanted to be sure. Nothing worse than waiting till launch day to be dissapointed. I ran across an article on Engadget that showed Best Buy started doing upgrade checks on their Best Buy Mobile site. I dont know if this is new or something that's been possible for awhile. I felt that checking upgrade eligibility via a 3rd Party on not through Sprint directly was the best way to Validate. I went to http://www.bestbuymobile.com/upgradechecker, typed in my details and voila, I'm good to go and ready to fly on launch day. Now, to figure out when EXACTLY that will be.
i dont understand why everyone still hates on sprint customer service yall have no idea how good they are compared to tmobile trust me i know it was the worst experience ever when i tried to cancel my contract with them they just did not care at all even though i had service with them for 4 years and had a mytouch with them for a year with unlimited everything. so i switch to sprint and it was life changeing i actually had 3g at my house lol.
sorry for starting to ramble but yall have no idea how much i despise tmo.
I'm going to attempt this rebate reset tomorrow potentially.. will post results..i have always had good fortune with Sprint anyway so hopefully it will pay off here..
sent from my... wait.. what..
Yeah, I know what you mean.. I had an issue with them in 05 with a hurricane that hit my area. There was no tmo cel service here for over a month and they refused to credit me. So did the supervisors. I straight out said, just cancel me. It was because principle more than anything.
Been w sprint ever since.
Its best this way
killabee44 said:
Yeah, I know what you mean.. I had an issue with them in 05 with a hurricane that hit my area. There was no tmo cel service here for over a month and they refused to credit me. So did the supervisors. I straight out said, just cancel me. It was because principle more than anything.
Been w sprint ever since.
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I was also in the '05 hurricane area and Sprint gave me a free month.
The Fer-Shiz-Nizzle said:
If you're interested in trying to get an early upgrade, check out a thread in the EVO 3D General forums titled "Absolutely fantastic customer service from Sprint". It seems Sprint is offering a one time manual override of your upgrade date. I've been sitting on an upgrade for 6 months so I can't personally confirm, but the 25+ replies to the thread all confirm the op's results.
Sent from my HERO200 using XDA Premium App
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Click to collapse
so totally called that number, and they reset 2 of the lines on my account to june 1st.. my other line just upgraded in february, so they couldnt on it.. but moved the other 2 from september until june 1st.. so i am rather pleased.. everyone should give it a go..
pstevep said:
so totally called that number, and they reset 2 of the lines on my account to june 1st.. my other line just upgraded in february, so they couldnt on it.. but moved the other 2 from september until june 1st.. so i am rather pleased.. everyone should give it a go..
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Does that work for ONLY pre-ordering the Evo 3D?
I was just at the verizon store here, and was told that I could get a refurb of a droid x, incredible or a charge, since I have been having the missed calls issue. Just wanted some thoughts on what you think. I like the charge's screen, but am a little concerned with another sammy (no update, etc), and not a fan of the cosmetics. Just looking for some debate on what phone to change to, if any.
It's really all up to you but if you're looking for the best hardware specs charge wins. Screen size charge wins too.
It's not really all that though, but clearly superior to the other two.
Charge doesnt have CM7 available if you're a cm7 guy
I would be happy to exchange my Fascinate for a Charge. I love my Fascinate, but the missed call thing is really hard to deal with. I am on my 2nd replacement phone right now, and it "seems" like its a "little" better, but I might just be kidding myself. I still missed a call on Sunday night when I had the phone right next to me on the table.
bluevolume said:
I would be happy to exchange my Fascinate for a Charge. I love my Fascinate, but the missed call thing is really hard to deal with. I am on my 2nd replacement phone right now, and it "seems" like its a "little" better, but I might just be kidding myself. I still missed a call on Sunday night when I had the phone right next to me on the table.
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Take it into a verizon store, and tell them you want a new phone. They didn't even blink. You get those three phone options, Charge, Incredible2 or Droid x. Tell them you can't be missing calls because of work. They have a bulletin telling them to exchange.
10 charact
So is it the incredible and droid x or the incredible 2 and droid x 2? Also do we have to go into a store our can we just call?
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ExNight said:
So is it the incredible and droid x or the incredible 2 and droid x 2? Also do we have to go into a store our can we just call?
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different people say they get offered different phones... some get a choice for new ones, some old and it is also a mixed bag as to whether its over the phone or in person... I personally won't give up my fascinate for any current phone, I could care less about how many processors it has or if its 3G or 4G. the things that matter to me are the beautiful SAMOLED screen and how easy it is to modify
edit: the only other phone right now I may consider would be the Charge
tapatalked from my GINGERBANGED Fascinate
Charge without hesitation.
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anoninja118 said:
different people say they get offered different phones... some get a choice for new ones, some old and it is also a mixed bag as to whether its over the phone or in person... I personally won't give up my fascinate for any current phone, I could care less about how many processors it has or if its 3G or 4G. the things that matter to me are the beautiful SAMOLED screen and how easy it is to modify
edit: the only other phone right now I may consider would be the Charge
tapatalked from my GINGERBANGED Fascinate
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I got absolutely nothing from the stores around here. Called 3 of them, they all knew nothing about it. One even offered up that I check Craigslist if I don't like my phone. lol
bluevolume said:
I got absolutely nothing from the stores around here. Called 3 of them, they all knew nothing about it. One even offered up that I check Craigslist if I don't like my phone. lol
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oh wow lol
tapatalked from my GINGERBANGED Fascinate
Stop calling the store... Call 611 and hit zero. Just bs with them so you go to tier 2 tech support. Tier 2 will check for known issues and find that missed calls are a known software issue. They will then give you a choice to wait for the software patch later this month that will fix the issue or exchange for a different device. You will have a choice between the charge, incredible 2, or droid x 2.
Sent from my I500 using XDA Premium App
They have posted this on Verizon Site sounds like if you are having missed calls they will replace the phone
Re: missed calls, dropped calls, missed texts, phone freezing and severe battery drain!Options
Mark as New
07-13-2011 10:23 AM
I am updating as many forums I can with the following information:
We have updated our policy on handling missed calls very recently for the Fascinate.
We normally don't request people to call in,but if you are reading this, that may be your best option. Call 800-922-0204 option 3 for tech support. Choose the option foradvanced devices and PDAs. This will get you to tech support.
We do have different options available for customers experiencing this issue while we work on the permanent fix to this problem.
You also have the option to PM me with your cell number, and I'd be happy to review this in detail via phone call or PM.
Thanks for you patience. I know this has been a rocky road for some of you.
MikeS1_VZW
Follow us on Twitter @VZWSupport
ExNight said:
Stop calling the store... Call 611 and hit zero. Just bs with them so you go to tier 2 tech support. Tier 2 will check for known issues and find that missed calls are a known software issue. They will then give you a choice to wait for the software patch later this month that will fix the issue or exchange for a different device. You will have a choice between the charge, incredible 2, or droid x 2.
Sent from my I500 using XDA Premium App
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I really wanna try this to get a Charge but I kinda don't want to give up my Fascinate... choices hmmm
tapatalked from my GINGERBANGED Fascinate
Does this exchange cost an upgrade, or do we have to pay anything out of pocket for this?
I bought my phone off craigslist and I'm experiencing the missed calls issue. Will they help me out as well or is this only for people who bought the phone directly from Verizon?
j3oomerang said:
I bought my phone off craigslist and I'm experiencing the missed calls issue. Will they help me out as well or is this only for people who bought the phone directly from Verizon?
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yes it will i bought both my fascinate and my girlfriend's fascinate off Craigslist
What I did after about three attempts at getting a different phone other than the fascinate was call Customer Service and went straight to retention to say I wanted to cancel my service. I was asked why and I explained all the problems with my phone (missed calls, phone freezing, etc). The rep asked what she could do to keep me with them and I told her that I needed to be able to actually receive the service I pay for each month. She was gonna try to factory reset and I told her not to waste her time because I've already tried that. Tell them you've basically tried any kind of troubleshooting with the phone and that it didn't work. Then tell them you're not interested in another fascinate to replace the one you currently have because it's the phone that is the problem. They should then offer you the choice of a charge, droid x2, or droid incredible 2.
I wonder if its possible to do this at best buy since thats where I bought my fascinate.
yeah same here i bought mine on black friday at BB
If you get a charge they will remove your data plan and put it back on for 4G. Meaning you will lose unlimited data.
Shinebox said:
If you get a charge they will remove your data plan and put it back on for 4G. Meaning you will lose unlimited data.
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From my understanding on verizon twitter some time ago, people who has unlimited plan from before the price change can still use it for 4g.