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Hi!
I'am experiencing an annoying problem with my HTC HD2 and I was wondering if anybody else got the same problems.
I use the integrated Sense player a lot when I'am one my way to work. Sometimes I encounter phone calls or I need to call someone, which indeed shouldn't be that uncommon for a phone.
When phone rings, the music stops and I can phone in normal way. After the phonecall the music resumes for about one or two minutes, then music stutters until the phone is unusable and music stopped finally.
Touchscreen doesn't react. Most hardware keys don't react. Only the shutdown button behaves in the usual way (display on/off).
It is pure horror! The only way to resolve the problem is to put the battery out of the phone, cause I can not push the reset button when traveling.
Some details about my phone:
OS: 5.2.21869 (21869.5.0.82)
Manilla-Version: 2.5.19211619.0
ROM: 1.48.407.1 (71294) GER
ROM-Date: 11/19/09
All my music is Windows Media Audio (DRM-protected (Napster subscription)). I don't know if that is happening also when playing MP3 files.
Did somebody experience the same issue?
Is there a newer german ROM (>1.48)? I don't know which is the actual version beside of the brand-new 1.6 version that is only available on the asian website.
I used the board seach feature, but most of the roms offered are modified in installed programs or Sense design and offer only english language.
Thanks in advance.
VIDEO HERE
I think you have the latest german ROM. Maybe it has something to do with your SD card.. back it up and try formatting it with the HD2.
Maybe it helps to install the Storage card update, if you haven't already..
I installed all hotfixes offered on the german HTC website.
I use a 16 GB SDHC card manufactured by Toshiba. Indeed I did not reformat the card, but I cannot believe this would fix the problem.
I experience no troubles beside of the crash issue when the Sense player has to automatically stop and resume music because of the incoming phone call. All programs I use for example are installed on the storage card.
I have already contacted HTC support. They told me that they will forward the ticket to the development team and agreed that this can't be a hardware failure, but nothing happened at all.
[email protected] said:
I use a 16 GB SDHC card manufactured by Toshiba. Indeed I did not reformat the card, but I cannot believe this would fix the problem.
Click to expand...
Click to collapse
Cards formatted to Fat 32 and 4096 block size 'tend' to work better than cards formatted any other way. It's deff worth checking the formatting of your card.
Ok, I will give it a try this evening.
In the meantime, I have recorded the issue on video cam and I will post it later on. Maybe someone else could try to do exactly the same as I did (on german ROM perhaps).
Give me a hour or two to convert and upload it! It is definitively worth looking.
Video is now included.
Due to I'am not verified for posting links outside xda-developers and mods did not reply in the last 20 minutes, please copy the link ( ul.to/elihle ) manually into your browsers.
Sorry!
id love toy include the link into ur first post but the link will not work
I hope everybody can open the link in the web browser.
Maybe you have to add the http in front of the string.
I apologize for any inconvenience.
I actually backup all data from my SD card and will reformat it with the posted settings. Tomorrow I will test if this solves the problem and let you all know.
But please: If someone with german ROM could try the same thing I did in the video, I would be thankful.
link has been added to first post
I have exactly the same problem here. Was on O2 1.43 stock rom. So I Gold card flashed to 1.48 stock asian rom, problem persists. I can reproduce this bug everytime by listening to mp3 on htc music player whilst making or receiving a call.
Not sure if the cooked roms will fix this for me, but as I need to use chinese rom and am not aware of any cooked roms that supports chinese language, I have not gone down the HSPL route just yet.
I am just using the 2Gb SD that came with the phone. I don't believe it has anything to do with this bug as the music is always fine if there is no phonecall.
Just letting you know that you are not alone with this problem.
Hi isoya!
You are totally right. I've formated the whole SD card with settings stated in Post #4.
Problem persists. Then I've formated the SD card with the phone. Problem persists. I checked out if this is only a WMA DRM-issue, but you are totally right. MP3 files playback lag with the same issue.
I really wonder why nobody before complained about this bug?! Come on, people.
This is a really serious failure by HTC in my opinion!
There were other posts about this problem but the replies fall into two categories:
1) Its there something wrong with your SD card? Are all your music in one folder?
2) Use another music player (nitrogen, kinoma... etc)
In the latter case, it shows that the more experienced htc users have already accepted that htc will not be fixing this as I remember someone said this happens on some other htc phones with the same music player.
I personally tried to use other players but failed to get them to continue playing music if I lock screen by pressing power button. htc player continues playing if I do the same.
Still love this phone tho.
Are you sure?
I used board search but found only some Sense issues complaining about lag in tag reading or general crashes which is just fine on my phone.
Yesterday I contacted the german HTC support with a link to my video proof. Maybe someone will answer the support ticket.
It is really annoying. I mean I'am in need for the WMA DRM support. On my old Omnia I was forced to use Windows Media Player to play those files, cause Pocket Player won't play all files (license problems, beside of it looks as ugly as WMP).
I will reply another time as soon as I received a statement by HTC.
I just used Goldcard method to flash to the latest Stock 1.66 Asia ROM. So far, have not been able to reproduce this problem !!
And no 'battery removal resets' required so far with this ROM, fingers crossed.
I heard Norwegian and Danish versions are out for this ROM version, maybe you can give that a try, as the chinese X9 keyboard on the Asia rom is not to everyone's taste.
Will post here if problem still occurs, otherwise Best of luck with this !
Hello to all of you,
I am new the forum and I got my Omnia 7 just about 2 weeks ago. I really like it because of the excellent screen and build quality.
I also like the smooth and sleek feeling of Windows Phone 7.
However, I had regular issues during calls.
During about a third of my calls (including incoming and outgoing calls), I was not able to hear anything at some point during the conversation. The person called or the person who called me could also not hear me anymore.
The phone seems to work (no freeze) and the signal was ok. Turning the speaker on did not help.
Moreover, when I stopped calling and called back everything was fine and working again.
Sometimes it happened already when I picked up a call, sometimes after just a few words and sometimes in the middle of a longer conversation.
It seems to be random but regular, since about one out of three of my calls was interrupted.
It is really annoying and the phone is therefore going back.
However, I really liked the Omnia 7 and I would get another one, if the unit I got was just faulty.
So I would like to ask other Omnia 7 users if you have experienced a similar behavior of your Omnias during calls? Was my unit faulty or is it a general issue?
I would appreciate your feedback.
Thank you in advance.
Does really no one want to comment about how his Omnia 7 handles calls?
I would really appreciate your feedback, even simply stating your Omnia 7 works fine without any mic ans speaker issue.
I thus just added a poll to the thread, so that it becomes even easier to give some feedback.
Thanks in advance for your input.
Same with me on my Omnia 7 - A1 Telekom Austria
Spoke to Samsung but they were not able to help me out but sending me a contact info to a service partner (Extreme Communication in Vienna, btw)
Service Partner told me that there are issues with the Omnia 7 (amplitude control) and I should send my device to them...
As were are having the same troubles on approx 20 devices (95% of handed out devices) I have to check if repairing is an option (warranty from our provider)
will post later, if I have my device back...
No problems here, I've had an Omnia7 16GB since early February. It was unbranded about a week after I received it. No one I've heard of has had such issues but one who complains of "modem-like" sounds for him and the other part prior to missing a call. He also reported this happening every third time or so...
leoms17 said:
... but one who complains of "modem-like" sounds for him and the other part prior to missing a call. He also reported this happening every third time or so...
Click to expand...
Click to collapse
count me in...
having modem-sounds (or robot sounds) as well
and it's not only me - my co-workers have the same issues
but there are more issues:
it's annoying that my Omnia 7 (8gb version) is hardly able to receive calls at the first time (approx 75% of the incoming calls) - if I call back, most of the time it seems to be ok
these problems do not only affect my device, but about 95% of Omnia 7 we handed out to our co-workers
I had the chance to test a HTC 7 Trophy - none of the errors I have on my Omnia happened on the Trophy!
I have the same issue, using T-mobile in the netherlands, I just always assumed it was them.
I've noticed this only happens on 3G and 3G+ networks, if i turn off data and use the normal G network, I don't get call problems, which why I assumed it was t-mobile.
I'm having the same issue on most of my calls. In the beginning I thought it was a network issue. Haven't been able to figure out how to fix it so far. Will call Samsung support.
Has anyone here updated their ROM to the latest XENJK from samfirmwares.com? I had issues with the mic going silent during calls til I upgraded to that
Sent from my OMNIA7 using Board Express
simon marktl said:
count me in...
having modem-sounds (or robot sounds) as well
and it's not only me - my co-workers have the same issues
but there are more issues:
it's annoying that my Omnia 7 (8gb version) is hardly able to receive calls at the first time (approx 75% of the incoming calls) - if I call back, most of the time it seems to be ok
these problems do not only affect my device, but about 95% of Omnia 7 we handed out to our co-workers
I had the chance to test a HTC 7 Trophy - none of the errors I have on my Omnia happened on the Trophy!
Click to expand...
Click to collapse
Please post on your service results! Are you using 3G and 3G+?
Blade0rz said:
Has anyone here updated their ROM to the latest XENJK from samfirmwares.com? I had issues with the mic going silent during calls til I upgraded to that
Sent from my OMNIA7 using Board Express
Click to expand...
Click to collapse
I also have the latest from samfirmware.com. Maybe that does it? Someone?
Thanks for your comments so far...
At least I am not alone with this issue...
I am now really wondering if this could be a software/ROM/firmware issue given Blade0rz comment...
How can I check the firmware/ROM on the Omnia 7?...my Omnia 7 is unbranded from Germany and the "About" section in the settings of my Omnia 7 does not give any info on a build or version number...does anyone know?
@simon marktl:thanks for your feedback...actually 19 faulty units out of 20 sounds quite bad...I would be pleased if you could let us know if the service point could resolve the issue and especially how they did it once you get your device back...
@eqzgkxokwa: I would be pleased if you could let us know about the solution proposed by the Samsung support...thanks (by the way eqzgkxokwa, that´s a tricky nickname )
@ Phyx and leoms17: I actually use the 2G network 99.9% of the time...but as explained I have the issue regularly....so it is not limited to 3G or 3G+...but if 3G off helps for you it just makes the issue even more curious...I do not think it is due to the network, rather something is going on with the phone...
in diagnostic screen hit *#1234# you'll get all your info. Firmware ending in JK1 is the latest.
Thanks leoms17...I may sound stupid but how do I actually get in the "diagnostic screen"?...I did not find it in the menu, so I assume there is some trick...actually I do not want to brick the phone or do something wrong...
Is there no possibility to get a simple info about the firmware without using a crazy code?
also have this issue, assumed it was a poor signal or something like the death grip. Does not seem to make a difference whether im being called or place the call myself.
I got it several times, suddenly it just goes silent. Holding the phone away from the ear so the diplsay turns on seems to make it work again but not for very long.
I had the original T-mobile Germany branded firmware I8700DTMJJ6, updated to JK1 yesterday, but did not test if its fixed now.
One final idea would be to play around with the volume settings in diag mode, increasing volume for incoming calls or something.
Btw, did anyone notice that there is absolutely no background noise during a call, even if the person is in a noisy environment?
leoms17 said:
Please post on your service results! Are you using 3G and 3G+?
Click to expand...
Click to collapse
Yes, I'm on 3G and 3G+
Turning off 3G seems to help a little bit - at least I'm not running into troubles as often as having 3G enabled...
malin_77 said:
@simon marktl:thanks for your feedback...actually 19 faulty units out of 20 sounds quite bad...I would be pleased if you could let us know if the service point could resolve the issue and especially how they did it once you get your device back...
Click to expand...
Click to collapse
good morning
as soon as I have a feedback from my provider if the repairing is covered by our warranty contract, I'm going to send in a few more phones to the service point...
of course I will post the results here, but could take a while...
til later
simon
I've had this issue with my Omnia 7 (T-Mobile US) as well. There were a couple instances where I answered a call and was not able to hear the person on the other end.
malin_77 said:
Thanks leoms17...I may sound stupid but how do I actually get in the "diagnostic screen"?...I did not find it in the menu, so I assume there is some trick...actually I do not want to brick the phone or do something wrong...
Is there no possibility to get a simple info about the firmware without using a crazy code?
Click to expand...
Click to collapse
just dial ##634#
wait about 2 seconds, than you are in the diag menu
after dialing ##634# you'll find diagnosis on your phone for future use
leoms17 said:
I also have the latest from samfirmware.com. Maybe that does it? Someone?
Click to expand...
Click to collapse
I had this issues with the original firmware from my provider (I8700XXJJ3)
and I still have them with
Phone I8700XXJK1
PDA I8700XXJK1
CSC I8700XENJK1
Software on Phone itself is 7.0.7008.0, no NoDo available yet
Maybe the new firmware I8700XXKA1 (January) helps out - but I wasn't able to download it anywhere
Same issues here
I have issues with both modem/robot-calls but lately it's gone from 1/3 of the calls beeing robot to 3/4 of the calls loosing all sound after 20-60 seconds. Robotic cals are not as common. For me I have problem only when I receive calls and never when I make the call.
I have had my Omnia in for service a month ago but the short message from them was that they found no problems. They upgraded the firmware to the latest version but I still have issues as stated above.
My radio hardware version is
0.0.0.2
I have seen posts where radio hardware is much higher. Can the problem be related to old radio hardware?
I am hoping nodo and new firmware from Samsung will fix this but so far I havn't got it.
Hi guys! I have an issue.
When I use my original earphones that came with my HD2 everything is perfect. The music plays and never gets interrupted, but as soon as I plug in ANY other headphones or earphones, and try to play some music, it starts skipping around, stopping, starting, pausing, cahnging songs etc.
The problem is that this happenes in EVERY single OS and ROM. That being WM 6.5, WP 7/7.5, Android etc. I spent about a 100$ on proper headphones (senheiser hd218) and I don't want to use the original headset JUST because of this issue. I don't know what to do. I searched throught the whole forum and found some people with similar issues to mine, but noone had given a proper answer.
Is disabling the headset controls possible in the new YukiXbmod WP 7.5 ROM, cause I know from previous expirience, that this helps (It was possible in Android)? And EVEN after freezing the stock music player and the headset commands in the player i'm using it tends to pause and play again every now and then (In Android, which was the ONLY one that kept the phone behaving for the most part).
I'm desperate. Please help me! Thanks in Advance!
surprising how often this comes up in conjuntion with senheiser phones. As you found there are a few threads like this, and (from memory) senheiser comes up in most of them. I have senheisers too, and they make the phone go crazy on winmo, but fine on android.
I really hope some one post here with a definitive answer cause you are right it is several threads that discuss this question but none have a definitive answer. I myself had this issue with my HD2 for a period of like one week. Any headphones I plugged in would cause the music player to go crazy. It would even turn the music player on as soon as I plugged headphones in. It would skip doings, lizard and restart the song, or just get stuck in a Vicks of playing like 3 to 4 seconds of the song and then pausing it for 3 to 4 seconds then play and pause, play and pause.
What I did to fix this was to run a Task 29 and re install cLK and then reinstall my ROM then restore just my data from a Nandroid backup. I did this three times in one week because the issue kept filming back. But after the third time it never returned. But I can not say that this is the definitive fix for this as I think I might have just gottin Lucky and it did not come back.
Now this thread looks like a good place to discuss this problem too. I had another problem with the music player in Android on my HD2. It would double every song I had in the list of songs in the music player. This would cause it to play songs twice before going to another song when I had shuffle on. I have also experienced this issue with my HTC Sensation. Now this is what I have found in my research of what causes this problem. Now when I say research I mean my own research with my device and things that I do with my device as I could find nothing anywhere about anyone else having this issue. So I literally came across the suspected reason for this by myself. What I noticed is if you just turned off USB mass storage on your device and unpmuged the USB cable without ejecting the device from the computer. ( You know when the computer says save to remove) This is when I would see the problem. Now a simple reboot would always fix this issue but it was a very annoying issue. I also totally reformated my 16 gig SD card nd have not seen the problem again on my Sensation.
Hope you get an asset to your question, and I hope this post might help others with the issue I mentioned.
It must be something hardware wise, and not software wise, just like I said. I am running WP7 Mango atm, and both my SD cards got locked up (silly me, should have studied up on this better) so I'm STUCK on WP7 and won't be able to test Android nor WM 6.5, as WP7 is the ONLY thing that can read my cards . But anyway, I have never heard about your issue. There are some bizzare things around the HD2 Headphones. It might just be a factory defect, which I HOPE is fixable, because I've had my HD2 in almost an year now and I doubt I will be able to return it. Do you think the problem might be caused because I have dropped my phone several times, where one of them was on asphalt while I was running to catch the Bus ( which was the wrong one )?
samsamuel said:
surprising how often this comes up in conjuntion with senheiser phones. As you found there are a few threads like this, and (from memory) senheiser comes up in most of them. I have senheisers too, and they make the phone go crazy on winmo, but fine on android.
Click to expand...
Click to collapse
Like I said, Android keeps the phone behaved because some ROMS are unable to recognize the commands that the Headset gives. And if you disable those commands in the Music player you're using (say Power AMP) and Freeze or uninstall the Default Music player, you have pretty much solved your problem.... for the most part....
HD2_(ab)User said:
It must be something hardware wise, and not software wise, just like I said. I am running WP7 Mango atm, and both my SD cards got locked up (silly me, should have studied up on this better) so I'm STUCK on WP7 and won't be able to test Android nor WM 6.5, as WP7 is the ONLY thing that can read my cards . But anyway, I have never heard about your issue. There are some bizzare things around the HD2 Headphones. It might just be a factory defect, which I HOPE is fixable, because I've had my HD2 in almost an year now and I doubt I will be able to return it. Do you think the problem might be caused because I have dropped my phone several times, where one of them was on asphalt while I was running to catch the Bus ( which was the wrong one )?
Click to expand...
Click to collapse
Oh I don't think it is hardware related cause if it was this forum would be flooded with threads on it because it would be more frequent. I believe it is software related, cause me running a Task 29 and re flashing my ROM did fix the issue for like you are having on my HD2.
Also I forgot to mention that with my other issue I reformated my SD card when I had the issue on my Sensation. I mean it is the 16 gig SD card that came with my HTC HD2. And I have not seen the issue anymore on my Sensation. I will add this to my last post.
T-Macgnolia said:
Oh I don't think it is hardware related cause if it was this forum would be flooded with threads on it because it would be more frequent. I believe it is software related, cause me running a Task 29 and re flashing my ROM did fix the issue for like you are having on my HD2.
Also I forgot to mention that with my other issue I reformated my SD card when I had the issue on my Sensation. I mean it is the 16 gig SD card that came with my HTC HD2. And I have not seen the issue anymore on my Sensation. I will add this to my last post.
Click to expand...
Click to collapse
Then how come me Task29ing my phone a thousand times not fix it?!
HD2_(ab)User said:
Then how come me Task29ing my phone a thousand times not fix it?!
Click to expand...
Click to collapse
That I can not say, and in that case your issue might be a hardware related issue. Sorry o hear the Task 29 is not the fix for you. I guess that just goes to show that the cause of the issue could be both.
T-Macgnolia said:
That I can not say, and in that case your issue might be a hardware related issue. Sorry o hear the Task 29 is not the fix for you. I guess that just goes to show that the cause of the issue could be both.
Click to expand...
Click to collapse
Yeah, but we still didn"t get a definitive answer!
Hey,
I've been waiting for a firmware update for the Surround that fixes the freezing issue with Zune. Since there has been no word on this I am looking into alternatives.
Has anyone installed any of the custom ROMS on their surround? Do they fix the freezing issue?
Also would you consider them to be of the stability/quality of the standard ROM? I'm not really interested in the extra features. I just want to be able to listen to music with the phone locking up.
Cheers!
What freezing issue? My phone has never frozen up while playing music. Can you provide more details:
-Playing music on your phone?
-Streaming music via Zune?
Have you tried a hard reset?
The issue is well documented here:
http://answers.microsoft.com/en-us/...en-songs/e862bde0-fd1f-471e-9822-5c7a44746390
HTC has released firmware updates for their other phones that fixed the issue. Unfortunately nothing for the Surround yet. I emailed them but their response was just that it was coming at some point.
I've only encountered the problem when using drm'd zune music. Using my own MP3s has never resulted in a freeze. The only current work-arounds are plug in the phone or keep it from locking.
eclipsisme said:
The issue is well documented here:
http://answers.microsoft.com/en-us/...en-songs/e862bde0-fd1f-471e-9822-5c7a44746390
HTC has released firmware updates for their other phones that fixed the issue. Unfortunately nothing for the Surround yet. I emailed them but their response was just that it was coming at some point.
I've only encountered the problem when using drm'd zune music. Using my own MP3s has never resulted in a freeze. The only current work-arounds are plug in the phone or keep it from locking.
Click to expand...
Click to collapse
Guess I will have to give it a try with some of my Zune DRM tracks.
jimski said:
Guess I will have to give it a try with some of my Zune DRM tracks.
Click to expand...
Click to collapse
Just called HTC at their support number (866) 449-8358 and was told that they have had no issues with this... I also asked what the latest build number for any non-att device but was told that he would not have that information. I might call back tomorrow to be persistent about this but idk. FYI after i did a lot of reading (before i saw this post) I found someone said that if they ran an app that runs under a locked screen they would not experience the crashing. He said he used marathon (a gps recording app). I downloaded the free version that comes with 15 days free. Battery life is less but music works.
I have a Telus-branded HTC Surround and I have the same Zune freezing issue. Running 7720 as Telus hasn't pushed any of the latest updates. For HTC to claim they have no issues is complete nonsense.
---------- Post added at 06:43 AM ---------- Previous post was at 06:23 AM ----------
I take that back Telus has just announced it is pushing 8107 to the HTC Surround. I hope there is a corresponding firmware update to fix the music freezing issue.
Ok, so finally got to experience this bug. All is OK with non-DRM music, as well as streaming (DRM) tracks from Zune. Had to play some downloaded, DRM tracks to force the freeze to occur. Happened after the third song (I think). Screen had already gone to sleep after 3 minutes.
Tried plugging/unplugging to AC with no success. Only remedy was a long press of the power putton to soft reset. Don't have much downloaded, DRM music on my phone (still getting those 10 free Zune tracks every month), but this still sucks. Obviously an issue that HTC should be looking into. And I assume other post-Mango, different OEM devices have not experienced the same problem.
As far as I know this is only affecting HTC phones. They have developed firmware for their other phones but its been a very slow rollout. I emailed them but the only response I got was that they are working on it.
For now I have to keep my phone plugged into a power source when I listen to music.
I'm having problems when using earphones from the first day I bought my Omnia7. The problem is:
Earphones are fully functional, and there are no problems with listening music etc. But, after I make FIRST phone call using earphones or after I answer the FIRST phone call, my phone becomes unresponsive within short period of time, and I don't hear other people during calls nor they hear me. So the first call triggers all this. That first call however goes through without any problems, problems come after that. I tried using several earphones with same results. After I reboot everything works fine again.
I'm pretty much sure it isn't hardware related problem since I listen to music without any problem and the first call works great every time.
I'm running the latest version of OS and I got these new drivers from Samsung few days ago, but still no improvement. Anyone here with similar problems and if so, did you manage to solve it and how?
...
Almost 300 views so far, but none reply... It can't be I'm the only one with this kind of problem?!
I have same problem! Please help
When did you guys get your phone. Where are you now, have you flashed your phone or messed with any functions with in the Diagnosis App at all.
Omnia 7 has original Rom with mango update, no modding or special things.
Finally, some activity in this thread!
I had this problem, with stock Rom and also with several custom roms, so it must be hardware related. On the other hand, it shows some signs of software related issues, so I'm still confused...
hatuna said:
Finally, some activity in this thread!
I had this problem, with stock Rom and also with several custom roms, so it must be hardware related. On the other hand, it shows some signs of software related issues, so I'm still confused...
Click to expand...
Click to collapse
Samsung in a nutshell