Volume rocker broken - EVO Shift 4G General

I just noticed my volume rocker is broken. The down button doest have much spring its original springiness to it and although it still recognizes my presses...both now functions as the volume-up button.
Anyone know how to fix this. Will my local sprint store fix it ? If so...would I need to unroot?
i dont need a signature

You need to run the ruu and turn it back in to sprint for a replacement
Sent from my PG06100 using Tapatalk

This is not something that they can just fix? I don't have warranty on it.
i dont need a signature

quick followup
i just realized if i RUUd my phone, and they aren't able to fix my volume rocker, i wouldn't be able to do get into the bootloader again to re-root my phone.
is there any other way to get into the bootloader without the down-volume button?

I don't see why they wouldn't be able to fix it
Sent from my PG06100 using XDA App

it's possible that there's permanent damage on the device that cannot be fixed...and since i don't have insurance for it, it's not gonna be replaced.
i just want to make sure i have all my bases covered.

wow, just came back from sprint...and to my surprise, they decided to replace my phone for the standard $35 non-insured fee. that was kinda nice. i hope i don't get a refurb though.

finalhit said:
wow, just came back from sprint...and to my surprise, they decided to replace my phone for the standard $35 non-insured fee. that was kinda nice. i hope i don't get a refurb though.
Click to expand...
Click to collapse
Yes sir a refurbished model is what you get, they wanted to do that to me when their network was slow they said it was my 33 day old phone I paid full price for(it wasn't the phone lol), they see it as you give them a brandnew "damaged"phone and you get a working refurb....
Sent from my PG06100 using Tapatalk

Related

HTC replaced my Nexus One!

This post is for people who have the power button issue, but unlocked their bootloader. This is my story.
I sent my Nexus One in on 06/28/10 and received it today at 12:00 on 07/09/10. I called them up because of the power button malfunction issue. It got as bad as not turning on AT ALL. This obviously broke my little android loving heart, but nevertheless I called HTC. I came out right off the bat and was honest with them and told them "I unlocked my bootloader, my power button stopped working, can you help me?" their answers were "yes, $190 and we will replace the motherboard for you." This power button malfunction was not MY fault at all, I baby my phone to no end. I went ahead and sent it in. $190 is a STEEP price to pay, but to be without my beloved Nexus One would surely be hell. They sent me a confirmation that they received it and the wait began. I'll skip to the end now. They finally said they would repair the broken power button FREE OF CHARGE and they put a new screen on as well! Got my phone back with 2.1-update1 ERE27. THANK YOU HTC!
TL;DR
Sent phone in with unlocked bootloader. HTC replaced the motherboard for free.
Why would it cost $190 if it's under warranty? Or because the bootloader was unlocked it's considered void?
yea I noticed some dust starting to get in underneith my screen right above the Back button. You can really only tell while in direct sunlight, but I fear it will become worse. I'd hate to be without my phone for that long.
At least with other carrier phones, they'll ship you a replacement before you ship one back... so you aren't without a phone. I mean, what the hell am I gonna do for a phone for 2-3 weeks?
You sure are lucky with HTC.
I sent my phone back on June 21 for motherboard replacement, paid $196, but until today (July 9) I still haven't received it yet
player911 said:
yea I noticed some dust starting to get in underneith my screen right above the Back button. You can really only tell while in direct sunlight, but I fear it will become worse. I'd hate to be without my phone for that long.
At least with other carrier phones, they'll ship you a replacement before you ship one back... so you aren't without a phone. I mean, what the hell am I gonna do for a phone for 2-3 weeks?
Click to expand...
Click to collapse
You're supposed to get advanced replacement unless your phone is engraved.
cigar3tte said:
Why would it cost $190 if it's under warranty? Or because the bootloader was unlocked it's considered void?
Click to expand...
Click to collapse
since the bootloader is unlocked it is considered void. I sent it in anyways because I love android and I love my nexus one and I was willing to pay the 190 if need be. I used a sidekick the whole time, needless to say I HATED it.
cigar3tte said:
You're supposed to get advanced replacement unless your phone is engraved.
Click to expand...
Click to collapse
No the phone isn't engraved. So call Tmobile and they'll take care of it? or Google? or HTC?
player911 said:
No the phone isn't engraved. So call Tmobile and they'll take care of it? or Google? or HTC?
Click to expand...
Click to collapse
I'd go Google if you bought from them online. T-Mobile has no tie to it. When I called TMO about my 3G issues and mentioned Nexus One, I got directed to Google.
I'm pretty sure Google will transfer you to HTC at some point.
cigar3tte said:
I'd go Google if you bought from them online. T-Mobile has no tie to it. When I called TMO about my 3G issues and mentioned Nexus One, I got directed to Google.
I'm pretty sure Google will transfer you to HTC at some point.
Click to expand...
Click to collapse
I talked to a Google employee for over an hour, there is absolute,y nothing they can do to waive the charge for unlocked bootloader since they only support software while htc takes care of hardware
I've sent my phone in 3 times now....
1 - sent in as teflon started peeling from chin of phone (bootloader was unlocked and custom ROM) - repaired FOC and reflashed back to stock.
2 - sent in as dust under bottom left of screen. (bootloader was unlocked again and custom ROM) - repaired FOC and reflashed back to stock.
3 - Recently in California on business and noticed dust again, rung HTC to see if they would exchange my handset as I know they do this in the US but not the UK, they sent a replacement to my suppliers address within 2 days and replaced FOC. (bootloader was unlocked for the 3rd time! )
Exceptional service.
I'm hoping for the same luck. I just sent my phone in for the same reason...
I would like to send mine in, since I'm having a pink-ish LED tint, but... I actually opened the phone, so the void sticker has been removed.
Replace nexus one
Hi Guys
I have a few questions. What info must you provide to have your phone exchanged. I bought one from someone online, and don't have the original receipt. So I want to know if I ever have any problems what do I need to do. Also if they will cover the phone even though I'm not the original purchaser, can I tell them what address to ship it to?
For those facing the power button issue. Do take note that it does not actually require a motherboard replacement to fix it.
HTC wants to replace the motherboard as you have an unlocked bootloader.
They are two separate issues.
After a week of arguing with them, I managed to have my power button problem fixed without them replacing my motherboard.
ronj1986 said:
Hi Guys
I have a few questions. What info must you provide to have your phone exchanged. I bought one from someone online, and don't have the original receipt. So I want to know if I ever have any problems what do I need to do. Also if they will cover the phone even though I'm not the original purchaser, can I tell them what address to ship it to?
Click to expand...
Click to collapse
Same here, I bought a used Nexus One but want to know what info HTC would need from me if I need to send my phone in for repair. Any info from folks who have sent in their Nexus One to HTC would be much appreciated.
bullyfrog said:
For those facing the power button issue. Do take note that it does not actually require a motherboard replacement to fix it.
HTC wants to replace the motherboard as you have an unlocked bootloader.
They are two separate issues.
After a week of arguing with them, I managed to have my power button problem fixed without them replacing my motherboard.
Click to expand...
Click to collapse
Yeah, I had problem with my second hand Nexus One's power button. It ran Froyo FRF50. The problem was if I pressed the power button, nothing happened, and when I pressed the power button again, the screen came on for a fraction of a second and then the phone turned itself off. But after i upgraded to FRF83, the problem disappearred. I have since upgraded to FRF93 and the problem has not come back, knock on wood.
ronj1986 said:
Hi Guys
I have a few questions. What info must you provide to have your phone exchanged. I bought one from someone online, and don't have the original receipt. So I want to know if I ever have any problems what do I need to do. Also if they will cover the phone even though I'm not the original purchaser, can I tell them what address to ship it to?
Click to expand...
Click to collapse
All they asked me for was the phone's IMEI and my name...
cowboyfarmer said:
Yeah, I had problem with my second hand Nexus One's power button. It ran Froyo FRF50. The problem was if I pressed the power button, nothing happened, and when I pressed the power button again, the screen came on for a fraction of a second and then the phone turned itself off. But after i upgraded to FRF83, the problem disappearred. I have since upgraded to FRF93 and the problem has not come back, knock on wood.
Click to expand...
Click to collapse
I faced the same thing. Except I wasn't so lucky. My power button started acting up again after two weeks from the update. Hence had to send it in and had a long dispute as they wanted to change the motherboard. Did not allow them to do it and after many many exchanges they finally fixed the power button without replacing the motherboard.
My phone had a issue with mounting the SD card because i plugged it into a USB3 port, and it had a unlocked bootloader.
I contacted HTC and they fixed it anyway by replacing the mobo.
I was without my N1 in 6 days and i sent it to UK from Denmark
HTC rocks.
Sent from my Nexus One using XDA App
xandr00 said:
This post is for people who have the power button issue, but unlocked their bootloader. This is my story.
I sent my Nexus One in on 06/28/10 and received it today at 12:00 on 07/09/10. I called them up because of the power button malfunction issue. It got as bad as not turning on AT ALL. This obviously broke my little android loving heart, but nevertheless I called HTC. I came out right off the bat and was honest with them and told them "I unlocked my bootloader, my power button stopped working, can you help me?" their answers were "yes, $190 and we will replace the motherboard for you." This power button malfunction was not MY fault at all, I baby my phone to no end. I went ahead and sent it in. $190 is a STEEP price to pay, but to be without my beloved Nexus One would surely be hell. They sent me a confirmation that they received it and the wait began. I'll skip to the end now. They finally said they would repair the broken power button FREE OF CHARGE and they put a new screen on as well! Got my phone back with 2.1-update1 ERE27. THANK YOU HTC!
TL;DR
Sent phone in with unlocked bootloader. HTC replaced the motherboard for free.
Click to expand...
Click to collapse
I had that issue. Except I didn't tell them my bootloader was unlocked. Lol, got it fixed for free.

Lost Phone

I am so pissed. Lost my phone and I am certain to receive a refurb and locked hardware keys at that. What is the best way to tell if a replacement unit is actually a referb, What shall I look for??
EDIT: Ok I just received the replacement unit and its in a white box, What a nightmare, Im thinking this is one of those HELP IM BRICKED units.
30Glock said:
I am so pissed. Lost my phone and I am certain to receive a refurb and locked hardware keys at that. What is the best way to tell if a replacement unit is actually a referb, What shall I look for??
Click to expand...
Click to collapse
Sorry to hear of your loss The refurbished phones I've received in the past have come in brown, generic looking boxes.
Not always the case. There are reports on xda that the refurbs that people have been getting have not been hardware locked. And even if it is there is a fix on the site for it. yep the best way to tell is when it comes in a brown generic box
Sent from my SGH-T959 using XDA App
Do you get the replacement for free?
Sent from my SGH-T959 using XDA App
how much was the replacement fee?
My replacement through Asurion was in the original black box with all accessories.
Sent from my SGH-T959 using XDA App
was the deductible 130?
Yes, it was 130
Sent from my SGH-T959 using XDA App
how can I tell if my phone is hardware locked and what exactly dose that mean?
Five0nIt said:
how can I tell if my phone is hardware locked and what exactly dose that mean?
Click to expand...
Click to collapse
It means that you cannot enter recovery/download mode using the hardware keys.
Sent from Planet Rabbit using my intergalactic transmission communicator
Don't take my word on it, but i think that when you call Asurion's for a replacement they send you a new one, and the replacements under warranty are refurbished.
With your new replacement you might want to be extra careful with it. I was told on a phone I had to replace that it would no longer be covered under manufacturers warranty through T-Mobile and if you ever had any problems you would have to go through Asurion for any replacement. This was a few years ago so I am not sure if it is correct still or not but I thought I would give you a heads up from what they told me when I replaced a phone.
cthach11 said:
It means that you cannot enter recovery/download mode using the hardware keys.
Sent from Planet Rabbit using my intergalactic transmission communicator
Click to expand...
Click to collapse
How can I check to see if mine is hardware locked
30Glock said:
I am so pissed. Lost my phone and I am certain to receive a refurb and locked hardware keys at that. What is the best way to tell if a replacement unit is actually a referb, What shall I look for??
Click to expand...
Click to collapse
New phones come in new boxes with the tape still on them, since they have never been opened. It'll still have all the factory packaging on them, etc.
If your phone is on backorder, then you have a 99% chance of getting a new phone (I got 2 brand new replacements ).
If not, then you have maybe a 50% chance of getting a brand new phone.
Maybe you'll be lucky and get the phone I just sent back. Only thing that was wrong is that I locked myself out of it (it was a brand new replacement, locked myself out the next day ). I did put the purple cover on it to keep the black one, though, and it was hardware-locked XD
neoseal said:
With your new replacement you might want to be extra careful with it. I was told on a phone I had to replace that it would no longer be covered under manufacturers warranty through T-Mobile and if you ever had any problems you would have to go through Asurion for any replacement. This was a few years ago so I am not sure if it is correct still or not but I thought I would give you a heads up from what they told me when I replaced a phone.
Click to expand...
Click to collapse
This is true. When I locked myself out of the replacement, it was through Asurion.
And the phone was backordered, so I had to wait almost two weeks to get a replacement.
But it was a replacement phone. Came straight from the factory, pretty much, judging by the date on the box (dated 3 days before I recieved it).
Odd thing is for my first replacement, they were backordered, but I got the phone the next day.
flunik said:
Do you get the replacement for free?
no, 130.00 charge
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
bolo2o9 said:
how much was the replacement fee?
Click to expand...
Click to collapse
currently using my TP2 and I want to shoot it w my 45.
I lost mine a few week back and I have to go through insurance. They send me a new fone but it hardward lock so I call tmobile and talk to customer loyalty and they send me a new fone. Just tell them u have lock ur self out and cant do master reset
Sent from my SGH-T959 using XDA App
tructo said:
I lost mine a few week back and I have to go through insurance. They send me a new fone but it hardward lock so I call tmobile and talk to customer loyalty and they send me a new fone. Just tell them u have lock ur self out and cant do master reset
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Thanks for this.
Np hope that help
Sent from my SGH-T959 using XDA App
30Glock said:
currently using my TP2 and I want to shoot it w my 45.
Click to expand...
Click to collapse
Useless info, because the deductible depends on the phone type. TP2 is a cheap, old phone compared to the Vibrant.
The deductible for Vibrants and G2s is $130 US.

What happens when you send your phone in for a swap and they decide it's fine?

I am currently having some troubles with my volume-up button...it doesn't react to all presses and there will be times where I'm driving and I try to increase the volume and it will take 5 presses to activate it. If I try pressing it five times later, it might register all 5 presses. If I send it in for a device swap (the one where they ship you a new phone) what will happen if they get the device and come to the conclusion that the volume-up button is fine? Will they keep the $500+ deposit?
Additionally my vibration motor sometimes completely stops responding for a period of time but I can't seem to figure out what triggers it to do that, and it doesn't happen often but it happens enough to bother me as it's pretty hard to use the touch softkeys when they don't have any feedback! I considered it was just CM6 as my old phone never had that problem and I didn't recall my new phone having that problem when it was running stock 2.2, but now with an AOSP gingerbread rom it exhibited the same problem for a few minutes.
What can I do? I would send it in for repair but I won't be around to pick it up and while my parents can keep it while I'm gone it's a bit useless to spend $400 on a phone and not be able to use it, right?
You have to be nuts to do anything in those terms. Giving your phone and a full value deposit? And not being sure of the rules for them to keep it? Where do you live? North korea?
On the other hand I'm trying for months to get an answer from google about my buggy touch screen and I'm still ignored.
Sent from my Nexus One using XDA App
Don't be so paranoid!
HTC wont charge you for a swap unless they don't receive the phone within 10 business days of you receiving the swap. And even then, they will call you before charging you the $500 deposit.
My power button would only work half the time. I had the same worry as you.
Just don't worry. Get a replacement, and send yours in after you get your new one, easy as that.
gcbxda said:
You have to be nuts to do anything in those terms. Giving your phone and a full value deposit? And not being sure of the rules for them to keep it? Where do you live? North korea?
On the other hand I'm trying for months to get an answer from google about my buggy touch screen and I'm still ignored.
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
That's because everyone's got buggy touchscreens. Only solution is to buy a different phone
As far as the device swap, I had a positive experience when I bought one secondhand and it had a problem with rebooting when it got too hot, and they had a new phone to me in a day or two. That was an obvious problem, but I'm just curious about something minor like this.
ANYTHING wrong your phone (edit -- besides software related mess-ups you did yourself) allows a swap. Even dust under the screen!
The severity of the problem has nothing to do with anything! If something isn't working, they'll give you a new one.
HTC really are the ****... Let's just hope they keep it up, as they get bigger and bigger.
negroplasty said:
HTC really are the ****... Let's just hope they keep it up, as they get bigger and bigger.
Click to expand...
Click to collapse
Do we get a refurb or new replacement?i just sent mine coz i was having boot loop problems.
I've decided I'm going to get a replacement from HTC and send mine back when I get back from vacation. My power button started going out a while ago but with a combination of the app I created, LockMyDroid, and Trackball wake, I only need to use the power button once every 2-3 weeks.
The only reason I haven't done anything until now is that I've been debating if I'm going to regret giving up my AMOLED screen for an SLCD. I think if I had them side-by-side I'd be able to tell a difference but since I will likely sell my N1 in a few months for a Tegra2 device it would be nice to have it as close to mint condition as possible. I bought mine January 6th so my time to get a replacement is definitely running out
If you're looking for them to send you a replacement, I hope your bootloader isn't unlocked. (You mentioned running the AOSP Gingy rom.)
Just send it in for repair. A signature is required for delivery anyway so they won't just leave it on your doorstep. You can opt to pick it up at a FedEx location as well.
etacv said:
If you're looking for them to send you a replacement, I hope your bootloader isn't unlocked. (You mentioned running the AOSP Gingy rom.)
Just send it in for repair. A signature is required for delivery anyway so they won't just leave it on your doorstep. You can opt to pick it up at a FedEx location as well.
Click to expand...
Click to collapse
Locked or unlocked doesn't matter, as long as its hardware related. I've heard this many times that they acknowledge unlocked bootloaders.
Sent from my Google phone
so when we send it for replacement,do we get a brand new phone or a replacement phone?
Sent via HD2 using XDA App
Yeah called in earlier today, just hope they don't try to pin the volume button issue on a dent in the aluminum haha
gejenn said:
so when we send it for replacement,do we get a brand new phone or a replacement phone?
Sent via HD2 using XDA App
Click to expand...
Click to collapse
I had the power button fail on mine and was told that since they are not making N1 phones anymore the phone would be a refurbished model if I chose the replacement option. I purchased my phone on the 1st week of Jan 2010 and was not willing to give up my AMOLED screen so I chose the repair option. Sent it in today via overnight prepaid label. Wiped the dust off the old Samsung phone I had and I am using that until my N1 comes back.
For those that had an amoled than received an lcd were you disappointed? Could you tell the difference? Mine has a couple stuck pixels. Debating on whether it would be worth it or not to warranty out.
wrench115 said:
For those that had an amoled than received an lcd were you disappointed? Could you tell the difference? Mine has a couple stuck pixels. Debating on whether it would be worth it or not to warranty out.
Click to expand...
Click to collapse
I'm honestly hoping I get an SLCD because I'm sick of the fuziness the pentile layout creates as well as how red-tinged the display gets when the brightness is low. Got a device swap back in august and it was still an AMOLED unit, no idea what this one will be.
Update on my N1 repair (power button failure). I sent the unit out on 12/22 via fedex overnight, HTC got my N1 on 12/23, did the repair and sent it out the same day. I am scheduled for delivery today!!!!! That is the quickest turn around time I have ever experienced for any kind of repair. I did not think there was any chance I would get my N1 back before the holiday.
FYI, my N1 has an unlocked bootloader, rooted with the Evil Desire Rom on it. HTC obviously did not have any problem with that. I am glad I chose the repair option instead of the replacement option. I have taken great care of my N1, had the full Skinomi skin and most of all the AMOLED screen. Only bad thing is I have to stay home to wait for the delivery.

Lost Volume Button! WTF!

Hey Guys
I just wanted to know,if someone of you got the same experience than me!
Today my Volume +- button popped out and I cant put it back beacause the sluggy glew stuff under it doesn't hold it anymore!
I mean what is that..
So this phone only gots two mechanical buttons and I lose one of 'em ?! Hahahaha thats so poor!
Do you think I can get it to repair or replace the phone?!
I still got warranty and I pay for it every month... so what do you think?
Anyone had this problem too?!
Thanks in advance and sorry for my poor english
Contact HTC. They will probably issue a replacement for you.
Sent from my Desire HD
Same thing happened to me. I'm with Orange UK and they replaced it under guarantee, but it cost me £50! They classed it as "Accidental Damage"
Hi, I had same problem, it came off but luckily I didn't lose it and super-glued it back on which is ok but not perfect, but I see you can get replacements on Ebay for about £11.00 delivered from Hong Kong. And its a different fixing so looks like it would not come off again. Think I will get one myself.
that sounds bad.
suggest using a case to prevent this.
Mine was in a case, it was the constantly taking off the battery cover to replace the battery (due to crap battery life) that made it come off.
Happened to me, DO NOT contact your carrier. Get straight onto HTC, it is a hardware defect and you are covered for 2yrs with them. Mine was picked up the day after I phoned them and returned fully functional for free three days later..
Here are some numbers to phone..
HTC email said:
Alternatively you can contact us on +44 (0)8458900079 (within UK) or on +44 (0)1279 206906 (outside UK) to arrange your booking.
Click to expand...
Click to collapse
eadon said:
Same thing happened to me. I'm with Orange UK and they replaced it under guarantee, but it cost me £50! They classed it as "Accidental Damage"
Click to expand...
Click to collapse
You shouldn't have accepted this! That's a bit like a door coming off your car (extreme I know) then your dealer claiming accidental damage.
Try and deal with the manufacturer directly if you can.
Sent from my Desire HD
eadon said:
Same thing happened to me. I'm with Orange UK and they replaced it under guarantee, but it cost me £50! They classed it as "Accidental Damage"
Click to expand...
Click to collapse
Disgusting, write back to them saying you've done some research and there is no way you should have been charged as HTC them selves fix it for free and say you want your money back or will go through trading standards. Either way you will win.
Well I brought it to my O2 store today ( it's where I have bought the phone )
They said they're gonna send it to HTC. They'll prolly repair it. But this guys gave me everything ( battery and all covers back home )
If they're gonna say I gotta pay something to repair this thing, I'm gonna fire up the hell for them.
I mean, that not supposed to be... I have probably opened the battery cover only 3-5 times. Isn't it built to last for longer
Would HTC still fix this if you are rooted and have a custom ROM?
Better to take it back as u got it tbh! What i always do so dont get asked crap n saves any hassle!
Sent from my HTC Desire HD using XDA App
raze599 said:
Would HTC still fix this if you are rooted and have a custom ROM?
Click to expand...
Click to collapse
I unrooted it and made S-ON... to avoid any stupid questions
Even tho they shouldnt make problems, cos how can a custom rom brake a button
My volume up button is now broken, but have no time to go for replacement yet. The app Quick Settings is really useful for me now. It replaces the long press on search button to a customizable control panel.
This will do a job.
iMHO, volume buttons are the worst about this phone. Second worst thing is the battery cover.
Sent from my HTC Desire HD using XDA Premium App
vorapoap said:
My volume up button is now broken, but have no time to go for replacement yet. The app Quick Settings is really useful for me now. It replaces the long press on search button to a customizable control panel.
This will do a job.
iMHO, volume buttons are the worst about this phone. Second worst thing is the battery cover.
Sent from my HTC Desire HD using XDA Premium App
Click to expand...
Click to collapse
Yeah.
Well I actually need my phone daily as navigation system and stuff. I really miss it right now got such a crappy Nokia 61...sumthing.
Well... you are right. the volume button feels so cheap and the backcovers are the worst I have seen on a phone yet. they dont even look nice.
The Sensation looks way better.
My volume + but is actually quite stiff and you have to press it that bit harder to get it to work.
Shall I leave it for now I'm not too bothered if it does break then I can get it replaced?
Sent from my Desire HD using XDA App
I accidently bent/snapped mine as I thought I was pulling out the battery compartment. It was dark and I was tired
Followed advice on here and rung HTC and my network 3 who both said I'd have to pay for repair.
Looking at getting the part on eBay however the delivery is estimated between 12 and 35 days! The price is a joke as well, £12...but it's more the delivery times from Hong Kong that I don't want.
Does anyone know any alternative ways to source a volume button please? Any quicker ways? Thanks
Unfortunately those seem to be the only ways unless you can find a local dealer of them. Try a phone repair shop.
I have read something about guarantee and software mods. When it's a hardware problem, that can't be caused by the software it isn't necessary to unroot and so on. So when they say, they won't repair it because you lost your guarante, you can assort on your right.
But I recommend to unroot and so on to avoid any problems with HTC.
Same to me guys, was very hangover and tried to replace battery but i removed the volume "-" instead ehhe
i'm on chat with htc right now.
They say that will send somebody to pick up the phone , analyze the problem and they will see if everything is under guarantee or they will estimate the cost ... something that i can or can't accept, anyway they will send back me the phone in likely 2 weeks with a cost of 20€ for the expedition .

screen light broken, which part to replace?

hey everyone, need a little help.
so my beloved evo is starting to have screen problems, with only 3 months left on my contract to go =(.
Now, here's the thing: only the backlight is not working. So if i turn on the screen, it actually is on. I can see that it is when i shine a flashlight into the screen. Everything still shows. I know its not because of a rom because i pulled the battery and it's like this on every screen, bootloader, recovery, the initial boot logo, etc.
I considered buying another phone, but given that i only have 3 months left on the contract, i figured it might be easier to just replace the broken part.
Does anyone know which part to replace in particular, or do I need to replace the whole screen? (not sure if the backlighting is part of the screen hardware).
Thanks in advance!
I think Sprint will try to fix the phone first ,if the technician can't fix the problem he will order you a new phone for free only if you have insurance ,so take it to your nearest Sprint ,some Sprint stores don't have tech support though you just ask if they do phone repair,.........oh and plz,plz UNROOT first before taking the phone
Sent from my PC36100 using xda app-developers app
IDRFT95S14 said:
I think Sprint will try to fix the phone first ,if the technician can't fix the problem he will order you a new phone for free only if you have insurance ,so take it to your nearest Sprint ,some Sprint stores don't have tech support though you just ask if they do phone repair,.........oh and plz,plz UNROOT first before taking the phone
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insurance is the thing you were supposed to pay for, right? if so, i dont have it.
also, kind of hard to unroot without being able to see the screen lol. It was hell just trying to figure who sent me text messages, let alone do anything else.
nycazncarguy said:
insurance is the thing you were supposed to pay for, right? if so, i dont have it.
also, kind of hard to unroot without being able to see the screen lol. It was hell just trying to figure who sent me text messages, let alone do anything else.
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Well if you don't have insurance they'll ask for 50 bucks I think and its the same if he can't get it fixed that's his problem he'll have to get a new one for ya ,oh about root ,he shouldn't care then if you aren't paying for insurance
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Just replace the lcd its not to hard look on Amazon
Sent from my over flashed EVO 4G
IDRFT95S14 said:
Well if you don't have insurance they'll ask for 50 bucks I think and its the same if he can't get it fixed that's his problem he'll have to get a new one for ya ,oh about root ,he shouldn't care then if you aren't paying for insurance
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Thanks alot, this turned out to work better than I expected. The dude was able to replace the screen for me for $35, and did it within 10 minutes. You were right, he didnt care that it was rooted. He said it was cool what I did with it, in fact (thank the devs here!).
I also got really really lucky when I did this yesterday, cuz it just so happens that a Samsung mobile sales specialist (i think that's what his title is) was showcasing the Samsung Galaxy Note 2 to the employees. He was nice enough to let me look at it as well, and I must say, it's a very very nice device. I just might upgrade to that when it comes out.
murkstylez said:
Just replace the lcd its not to hard look on Amazon
Sent from my over flashed EVO 4G
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Yeah, that actually kinda does answer my original question. Technically, it is hard to look on Amazon if you don't know which part you're looking for. I only found out after the guy at the Sprint store who changed out the part for me told me that you just replace the whole screen. I initially wasnt sure if it was just simply the whole thing, or if there was a separate part for just the backlighting so that I didnt have to pay for a whole lcd screen. Also, buying a new lcd screen costs around 25$ on ebay. I paid 10 extra dollars to have it changed for me. Can't complain. The dude was done in less than 10 minutes.
Regardless, I got the phone fixed, and found my new potential upgrade phone =)
Glad you got it fixed
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