AT&T sales person lied.. is there any workaround? - Atrix 4G General

So I went in to swap my iPhone 3gs for an Atrix and laptop dock. As a long time customer I've ad my $30 unlimited data plan for years. The sales guy says no problem, it will transfer over to the Atrix. So I buy it and the dock and off I go. Phone works fine, data works fine on the phone... until I plug it in. Then nada. I get a nasty gram saying I don't have an appropriate data plan and please call AT&T. So now they want to ding me $45/mnth for the limited data cap instead of my $30/mnth unlimited. Is there any workaround for this? Can you enable mobile hotspotting on the Atrix and have the wireless pick it up?
Second issue... the guy told me you can install apps into your webtop. I can't find any way to do that, so I'm guessing he meant into the mobile OS? I hate having to run Skype, etc; in that lower rez window rather than as part of the Webtop.
Thanks,
Paul

The guy didnt really "lie" to you...he just didnt really tell you the whole story:
Yes you can kee pyour $30/unlimited data plan, but you need the $45 tethering plan to use the laptop dock outside of WIFI.
there are ways to use your unlimited data + tethering by switching your APNs around. Check out the sticky in the development section it has lots of goodies for you.
and no, you cant install apps to webtop

As far as installing "apps" they are referring to using web apps like google docs. Which is a joke.
If you root your Atrix you can install some ARM debs, but you'll need to be careful. I have xFreeRDP running on my webtop, but it isn't without quirks.

Thanks, appreciate the pointers. I am still annoyed But if the right apk can do it then I will shut up

I had a similar issue. I have an unlimited data plan with AT&T also. They also told me I could keep it. But I didn't buy the dock. However, after a few days with my new Atrix I received a text msg from AT&T stating that I was being charged for data, by the MB. WTF?
It turned out that AT&T messed my account all up and deleted my unlimited data plan. It took a couple of long phone calls, and finally a trip to the local AT&T store to get my unlimited data plan put back and the accumulated data charges removed.

I finally managed to keep my unlimited plan. The reps will tell you that its not possible, but you have to make a big enough stink about it and they will escalate it to some one who can do it.

lemortede said:
I finally managed to keep my unlimited plan. The reps will tell you that its not possible, but you have to make a big enough stink about it and they will escalate it to some one who can do it.
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No they won't. It's standard practice to keep the unlimited data plan, and we get more money from it, so it's in our advantage to keep you on the unlimited. Please don't spread lies.

link12245 said:
No they won't. It's standard practice to keep the unlimited data plan, and we get more money from it, so it's in our advantage to keep you on the unlimited. Please don't spread lies.
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So why change it in the first place, I don't understand?
Sent from my MB860 using XDA Premium App

link12245 said:
No they won't. It's standard practice to keep the unlimited data plan, and we get more money from it, so it's in our advantage to keep you on the unlimited. Please don't spread lies.
Click to expand...
Click to collapse
Lies!
If it's standard practice, why did they automatically drop me to the 2GB plan?
Why did I then have a 1 hour phone call after I discovered this, because they didn't tell me, to be grandfathered in with my unlimited plan again. I had to wait for the rep to get her manager to give me unlimited back, and then they called me back to let me know. "Standard practice" appears to be "whatever we feel like doing at that moment" to AT&T!
(Oh, and I came over from the dark side also...............iPhone 3GS)

Apparently some of the sales people are idiots... and don't actually look into things. On it's launch day, there were a LOT of topics in here about people not being able to keep their unlimited plan or some crap..... I never had an issue with it. When i went down to AT&T to have them switch around the stuff for the phone (since i used one of my parent's upgrades to buy my Atrix), the unlimited plan was accidentally removed from my account, but the lady there called some number... not sure exactly what number or where it was, but had my unlimited plan back within minutes and was using my new phone.
But yea.... can't install apps to the laptop dock. It has no memory. It's a $500 screen, keyboard, battery, and touchpad in a slimline shell.

Not true at all. When I bought my Atrix, they couldn't keep my data plan and made no effort to try. I had to call 611 and raise hell to get it back. QUOTE=link12245;12705329]No they won't. It's standard practice to keep the unlimited data plan, and we get more money from it, so it's in our advantage to keep you on the unlimited. Please don't spread lies.[/QUOTE]
Sent from my MB860

I didn't have a problem when I got my Atrix two days ago, granted I was patient and asked every question possible and watched while my salesperson enter the data on the system.
Maybe the people who got the runaround got a sketch salesmen that wasn't trained enough

link12245 said:
No they won't. It's standard practice to keep the unlimited data plan, and we get more money from it, so it's in our advantage to keep you on the unlimited. Please don't spread lies.
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Click to collapse
Umm...yes they absolutely will. I got **** for 3 months about them accidentally removing my data plan and being supposedly unable to put it back on. My dad works for the company and I was on Military Suspension (meaning I had my account suspended on purpose because I was on deployment). I got back and they had removed my unlimited data. They told me repeatedly it wasn't possible to put it back on, despite the reason I lost it being their mistake, my dad working for the company, and me being a veteran (not saying it should be a factor, necessarily, but considering they took it off by making a mistake...).
Eventually got to a tech that said he would help. Took about 20 seconds.
AT&T Mobility is a complete joke. Customer Service reps will do anything and everything to keep you from the unlimited plan. You can't possibly say that's not true because I've experienced it more times than you could count and I'm guessing many people on this forum have.

Oh, and in that time I'd spoken to normal CSRs, managers, and even a division head (so they said). They all said it's not possible to retain the unlimited data plan once you had lost it. I got an apology from all of them since *they* were the ones that removed it on accident, but no help in returning it.
Then I demanded to speak to a tech, and the guy did it in 20 seconds without even asking what happened. AT&T Mobility is a joke.

Related

Wow, how lucky am I

Long story short, I changed my cellphone to N1 last month from my old Nokia 5800 XM with the unlimited $15 data plan. Not surprisingly, they forced the $25 dollars smartphone data plan on me soon after I swapped the sim card.
But considering I use wifi mainly on my phone, I called today to downgrade my data plan to the $15 200mb tier as the option doesn't show up in my online account feature section. And apparently, the lady on the phone doesn't know her business too much. She asked me what phone model I was using several times and asked me if it's a smart phone. I had to articulate word by word "google. nexus. one." to her so she could put it down. Before that, she just assumed I was using an iPhone, lol. And also she sounded quite confused about the data plans AT&T has. After some long wait on hold, she cheerfully told me she successfully changed my data plan to $15. So I logged into my account and surprisingly found out the feature of my data plan is:
Data Unlimited: Quick Messaging/Basic Phones
AT&T Recommends $15.00 N/A Unlimited Current
Didn't the honest me just tell her that I was using a nexus one and it's a smart phone? I guess she really doesn't know too much about phone tech even though she works as a customer service rep for AT&T. But I don't blame her for that. Well, even though if somehow in the future they find out there's some mistake and revoke the change, I wouldn't mind because I don't use that much 3g data anyway.
I wouldn't go out of my way, but if that force you to upgrade or realize the error just know it's the correct charge.
Wow you got an awesome plan that is hard to get anymore. Nice
Not a bad plan! Hopefully it will last...
yea i hope it lasts for you too. hey guys on a side note. is that whole "Google charing you on your phone bill" option in place already? because im buying apps and oddly enough, my AT&T bill is coming up $10-$40 dollars extra for the past 3 months
also....since we both got AT&T.....you happen to have her rep number? i wanna call and try to get her so i can try my luck with her
Oh everyone, I guess I spoke too soon. This morning I found out they changed my plan to $25 again. I guess it's the system automation.
I called them again and this time the Guy there apparently know I'm using a HTC phone. But still he couldn't change my plan as he needed me to call from another phone to get the IMEI number. I guess I'll try to call again then.
Sent from my Nexus One using XDA App
Yeah that's what has been happening to everyone else. The system automatically sweeps accounts and puts the correct data plan. Oh well.
RogerPodacter said:
Yeah that's what has been happening to everyone else. The system automatically sweeps accounts and puts the correct data plan. Oh well.
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Not if you're on an old att "blue" plan
* Orig att wireless, pre cingular
best of luck in getting it changed, I was tempted to jump to iphone 4 but would like to have the unlimited data. On local carrier I have the nexus one with a $14.99 unlimited data & unlimited text, tough to find another carrier that can do that.

[Q] Just upgraded and got 4G unlimited?

Hi, I just upgraded my N97 to the G2 and got the HD7 free on black Friday.
I didn't have a data plan before, but when I look up my service it says I have 4g unlimited? I can't seem to find the service fee for it either.
I don't want to get a surprise at the end of the month and be hit with a $30 data plan.
Should I be worried?
The Rep told me the upgrade is only for the phone and does not affect the plan.
If I did get free 4G service then WOOT!
highly doubt it. when you upgrade, they change your data rate plan to the required one for your device. you're most likely going to get charged for it
thanks,
My brother got the HD7 and he had the 5.99 tmobile web plan, does this mean he lost his tmobile web plan forever? We he don't plan on keeping the phone and plans to go back to his Milestone.
For tmobile I know that if you upgrade a phone to a "data service required" model, YOU WILL NOT NEED A DATA SERVICE TO USE IT. They pull that bs to get more money out of you on the upgrade offer. All you need is a sim card for the phones designated provider. I know this because I handle the phones in the family plan for my family and have seen nearly every situation and outcome. Every 2 years each of us has a phone we get an upgrade for that individual line. We do not take upgrades always in turn and in the past have bought these "data plan required" phones off craigslist or ebay. They still work. If you use the data without a plan you will get charged out the ass. Luckily you can restrict yourself from doing that just incase you can't remember not to. You will also not lose the web features that are registered to your sim card. If you have the edge package (the cheaper one) and stick your sim in another phone, that phone now becomes "edge" enabled. Same goes for 3G package unless you put it in a HSPA compatible phone, then you will have the HSPA capabilities. Kinda nice that they aren't charging a jacked up fee for their new data service, but my connection locally sucks for it anyways so go figure.
One other rule about tmobile that I like is that they grandfather you on certain things. For example, I pay a flat $55 monthly for unlimited minutes/texts/data and they no longer have this plan available but since I've had it for the last few years, I am an exception to any plans they have now and that makes me a happier camper.
Thanks
so should I call the rep at the store back and tell him to remove the 4g unlimited?
I never had a data plan before the update, but my bro had the 5.99 plan.
or should i switch to a dumb phone and remove it myself?
thanks
You will NOT be able to keep the phone if you want to cancel the data plan. Tmobile requires the data plan as a part of the deal on the upgrade. I have a hard time believing this wasn't made abundantly clear to you before you upgraded.
Sent from my HTC Vision
That's what I heard, but I kept asking the Rep, Will the upgrade add or change anything to my current, plan and he kept saying no. And he assured me that the upgrade is only for the phone. He told me the Data plan is only for new subscribers.
Ray_jai said:
That's what I heard, but I kept asking the Rep, Will the upgrade add or change anything to my current, plan and he kept saying no. And he assured me that the upgrade is only for the phone. He told me the Data plan is only for new subscribers.
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Ray as much as I would like to say woohooo for you, it is a well know problem with T-Mo Reps...They hay no clue what they are talking about! I would check your online account in the next few days, but you may not see it until your new billing cycle. These folks really suck at getting their fact straight!
Anyway, i hope that ou do get what you wanted, and keep us posted on the long term outcome.!
I find that no one ever knows what they are doing. I upgraded to the G2 and was very happy until the website said that another data plan was added to our contract for 30 a month. I've had a data plan for quite a while and it was 25 a month. When we called Tmo, they said I had to have that data plan on top of my old one to keep the phone. They were obviously mistaken but refused to do any of the leg work to get it fixed. I had to make calls to Best Buy and Tmo many times to make sure that it was fixed. Sorry for the rant, I just find it hard to believe that anyone has gone through this process smoothly when it has been a huge pain in the ass every time I have upgraded a phone.
I checked online and i saw the $30 data plan. I knew it wasn't going to be free, but oh well.
Do you guys know if i could change it to the $15 data plan?
thanks
I would recomend to anyone getting phones on contract.... buy the phone outright and all the plans become cheaper. Once gou have a contract you loose all your bargining chips. If i have a problem with my service i can call them up and say fix this or i cancel. They will quickly transfer me to a level whatever rep that has the power to change anything oon my plan to keep me happy. Just an fyi if you dont have the cash to buy the phone tmo has a plan that you pay them 20 a month till it paid off no interest. Even going that route monthly rate is still less then being on contract.
Sent from my HTC Vision using XDA App
Reps will generally tell you whatever they can to make a sale. The rep outright lied to you when he said it wouldn't require a data plan.you should've asked for it in writing.
All subsidized smartphones require a compatible data plan (except the Nokia Nuron) for the life of the contract.
He didn't say I didn't need data, he just said he wouldn't add or change anything. He just never mentioned I will need a data plan.
looks like my bro won't be getting his 5.99 tzone plan back.
Does forcing us to get a data plan go under that net neutrality thing?
Ray_jai said:
He didn't say I didn't need data, he just said he wouldn't add or change anything.
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Well, I guess he didn't really lie then... the computer did it automatically.
Seriously though, he probably assumed you already had a data plan due to having an N97 smartphone.
Does forcing us to get a data plan go under that net neutrality thing?
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Not a chance. It's a term stipulated by the contract in order for you to get the discounted price. All spelled out in the terms and conditions paper you sign.
On the G2, you can just use the "My Account" app, "Plan and Services" tab - it will show you up to the minute info regarding your plan, details, and monthly costs. Nothing is free, but TMo is as close as you can get in the US.
What happen is for some reason when upgrading 2 lines only the first one gets the "unlimited 4g" I ran into this problem a few days ago. The system doesn't automatically add the web on the second device(the "free" one) So the customer leaves the store with out the internet of the second device. Now unless he went into your account and changed the tzone package then you should be fine. But in the case that he did just call customer care and have them put the old feature on. They will be reluctant to do so and say that it doesnt exist anymore but they keep all of the plans in the system. Reps just dont like to go into the system and find the package. Hope this helps.

[Q] Xoom non-contract question

Hi All,
I am purchasing a Xoom tomorrow morning, and I came to a stark realization today while browsing some other forums. I read that even with the no contract version that there is no true month to month data plan (ie the ATT iPad) and that it costs you $35 every time you want to activate it again. So if I use it for two months, decide to not for two, and then want to use it again, I have to pay a $35 fee. Can someone shed some light on this? I am REALLY hoping this is not the case.
Brock
Please search, this has been answered many times. Your description is correct. If you cancel the 3g service within 72 hours they will refund the activation fee.
I apologize, I did search, apparently not well enough, but that doesn't truly answer my question. I don't mind the initial fee, but will I have to pay it multiple times?
brockwitting said:
I apologize, I did search, apparently not well enough, but that doesn't truly answer my question. I don't mind the initial fee, but will I have to pay it multiple times?
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Yes. Verizon isn't as kind with this plan as AT&T is with the iPad's month-to-month usage.
That is absolutely horrible... So basically, if you plan on using ANY data sporadically at all, you are better off getting the subsidized version... This is a bad thing for us consumers. I can't believe they would require reactivation multiple times.
brockwitting said:
That is absolutely horrible... So basically, if you plan on using ANY data sporadically at all, you are better off getting the subsidized version... This is a bad thing for us consumers. I can't believe they would require reactivation multiple times.
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It's a shame. I didn't mind getting the 3g version when I thought I could just activate it when I need it, like the iPad. I have a Nexus One I can use as a hotspot in most cases. It's just a kick in the groin to know I'll have to add $35 to the fee if I ever want to use the 3g. In this case, it looks like I'll be turning the 3g off right after I buy it and only activating in case of emergency in the future.
Jrockttu said:
It's a shame. I didn't mind getting the 3g version when I thought I could just activate it when I need it, like the iPad. I have a Nexus One I can use as a hotspot in most cases. It's just a kick in the groin to know I'll have to add $35 to the fee if I ever want to use the 3g. In this case, it looks like I'll be turning the 3g off right after I buy it and only activating in case of emergency in the future.
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Thats probably what I'd do. But I'd imagine if you made an issue out of having to pay another activation fee (when reconnecting), they would drop it. After all, some money is better than no money.
Wow.. Thanks for the updates guys. I just actually called verizon to confirm this, and yup. This is absolutely horrible.. I hope they change.
This is absolutely insane, and has convinced me to not only not get a Xoom, but to drop Verizon altogether once my contract expires in November. The whole point of getting a tablet off contract is to be able to enable data whenever you want. I probably only have use for the data service 3 months (non-consecutive) out of the year, so this has convinced me to wait for a tablet on a carrier that won't screw me as badly.
Meanwhile, I encourage everyone to complain loudly to Verizon. Let them know you're not going to put up with it.
Ingjald said:
This is absolutely insane, and has convinced me to not only not get a Xoom, but to drop Verizon altogether once my contract expires in November. The whole point of getting a tablet off contract is to be able to enable data whenever you want. I probably only have use for the data service 3 months (non-consecutive) out of the year, so this has convinced me to wait for a tablet on a carrier that won't screw me as badly.
Meanwhile, I encourage everyone to complain loudly to Verizon. Let them know you're not going to put up with it.
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Click to collapse
yea im also leaving verizon, im trying to go att but my credit is bad and asked for 500 deposit on EACH LINE. so tmobile is what we are looking at now. We are going to switch once we move.
brockwitting said:
That is absolutely horrible... So basically, if you plan on using ANY data sporadically at all, you are better off getting the subsidized version... This is a bad thing for us consumers. I can't believe they would require reactivation multiple times.
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Click to collapse
Or tether wirelessly with an android phone.
Ingjald said:
This is absolutely insane, and has convinced me to not only not get a Xoom, but to drop Verizon altogether once my contract expires in November. The whole point of getting a tablet off contract is to be able to enable data whenever you want. I probably only have use for the data service 3 months (non-consecutive) out of the year, so this has convinced me to wait for a tablet on a carrier that won't screw me as badly.
Meanwhile, I encourage everyone to complain loudly to Verizon. Let them know you're not going to put up with it.
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I don't believe any carrier for any tablet is going to offer a plan where you pay as you go. And if there is such a plan, I can bet you the price would be something like $5 for 250MB of data, or something that will truly not be worth it
unknown_owner said:
I don't believe any carrier for any tablet is going to offer a plan where you pay as you go. And if there is such a plan, I can bet you the price would be something like $5 for 250MB of data, or something that will truly not be worth it
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The iPad offers it through AT&T. It's one of the competitive advantages they still hold against all of these new devices.
just to clarify some of vzw policy about activation
kinda thinking about it the wrong way, if you want a data plan it needs a phone number.
that is basically where the fee goes to.
so if you disconnect the data the number is lost.
but per vzw consumer clear disclosure, reactivating within 60 days there is no activation fee. (this would also waive ETFs, if it had one)
to get around this, you can activate a phone.
saving money and not losing the number.
Benkr0n said:
just to clarify some of vzw policy about activation
kinda thinking about it the wrong way, if you want a data plan it needs a phone number.
that is basically where the fee goes to.
so if you disconnect the data the number is lost.
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When you cancel, wouldn't the number just go into the pool of available numbers? I'm not seeing how this should cost anything. (Also, AT&T doesn't charge an activation fee for the iPad)
but per vzw consumer clear disclosure, reactivating within 60 days there is no activation fee. (this would also waive ETFs, if it had one)
to get around this, you can activate a phone.
saving money and not losing the number.
Click to expand...
Click to collapse
It's not exactly clear to me how that would save anything. Not only would that require buying another phone (useless to me), but it would require active service on it, which is, to my knowledge, no less than $40/mo--twice as much as the cheapest data plan.
Ingjald said:
When you cancel, wouldn't the number just go into the pool of available numbers? I'm not seeing how this should cost anything. (Also, AT&T doesn't charge an activation fee for the iPad)
It's not exactly clear to me how that would save anything. Not only would that require buying another phone (useless to me), but it would require active service on it, which is, to my knowledge, no less than $40/mo--twice as much as the cheapest data plan.
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it doesn't immediately go back into the pool, thats why you can get it back within 60 days
if you look at where the money goes to its mostly a credit check.
but it's easer to think of it as getting the number
i guess before, i made a few assumptions, that you had a phone (non smartphone so no data requirement). and a family share plan already with vzw.
meaning switching from the data plan to a secondary on the family share plan. only 9.99
Benkr0n said:
if you look at where the money goes to its mostly a credit check.
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They should just do it prepaid like AT&T does for the iPad, with no credit check (but then I guess Verizon can't ding you for $20 when you go a byte over your allotment). It also doesn't make sense that they do a credit check on someone who is already a customer in good standing.
i guess before, i made a few assumptions, that you had a phone (non smartphone so no data requirement). and a family share plan already with vzw.
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Click to collapse
I don't have any other phones and am not on a family share plan. I still wouldn't pay the $9.99/mo just for the privilege of not paying a $35 activation fee; in fact, it would probably cost me about as much as the activation fee anyway.
secondary activations are also $25 instead of $35
so if you, again my assumptions, activate a secondary phone its only 25.
then switch to the xoom and data plan.
just throwing out more ways to save money.
and btw, vzw will never do pay as u go data
i've regularly seen international pay as u go in the thousands.
I just can't believe that verizon would operate like this, esp since att has prepaid data for the iPad.. I'm sorta screwed, I don't have a family plan, and I only have a D1, and afk, xoom can't connect to ad-hoc.. plus it kinda defeats the reason for me getting the 3g Xoom anyway.
with the xoom it is being handled differently than the tab...
the tab was an accessory non subsidized meaning you could just purchase it.
but the xoom has to go through a different order process
needing an account and plan
if you don't have vzw, thats where the fee comes into play
if you do, there are ways to order it with out the fee (by ordering it for your current line, and taking it off afterwards)

"Business Reasons" gets you Unlimited Data!

I bought my Atrix on launch day after having left ATT the previous June for Sprint (Evo). Before leaving I had an iPhone 3GS with unlimited data.
I called ATT yesterday to see if a simple phone call could restore my unlimited data plan instead of having to do the iphone 2g sim card trick. Long story short, I now have unlimited data again! Here is the key piece of information that I learned.
If you EVER had unlimited data, call ATT and kindly explain that you have a BUSINESS REASON for unlimited data. It will have to get approved by a manager, but I was specifically told that "business reason" is the key words you need to use to get the switch approved.
FYI: When I left ATT the first time, we had two phones on the account. One of the numbers, my wife's, stayed on the account. So, we technically didn't quit ATT for that year since my wife stayed with ATT. Not sure if thats relevant or not.
Good Luck!
EDIT: My "Business Reasons" were that I am an IT consultant and use my Atrix for remote access to clients. The CSR was very understanding and the manager practically auto-approved the change. I don't know for sure if having had unlimited data before is required or if simply having business needs for more data are enough. Anyone else care to give it a shot?
This was a news article a few weeks ago. AT&T wants to win any customers back.
I was able to get mine back just by asking for a supervisor, no reason needed.
Yea,........that didn't work so well for me. I have been trying to get mine back for months now. I even went as far as giving them the feature code for it. Just blew me off. Talked to two different supervisors.
I called and left a message with the AT&T office lady that called me about when I complained about the HSUPA. I am hoping on Monday, I can talk her into giving me it back. (with a little HSUPA thrown in the mix).
Gr8Danes said:
Yea,........that didn't work so well for me. I have been trying to get mine back for months now. I even went as far as giving them the feature code for it. Just blew me off. Talked to two different supervisors.
I called and left a message with the AT&T office lady that called me about when I complained about the HSUPA. I am hoping on Monday, I can talk her into giving me it back. (with a little HSUPA thrown in the mix).
Click to expand...
Click to collapse
You won't get HSUPA, that's a software update on the phone, not on your account or anything to do with the towers near you. Good luck getting it back though!
link12245 said:
You won't get HSUPA, that's a software update on the phone, not on your account or anything to do with the towers near you. Good luck getting it back though!
Click to expand...
Click to collapse
Yea, I am aware of that......she is the one that called me when I complained about the Atrix not having it. I figure while I call and ask for an update on when we will be receiving that, maybe I will hit her up for putting the unlimited data back on for me as a good deed for not giving us HSUPA right away.
I can confirm this did not work for me :'( back to 2g trick for me, if only I can find someone to let me borrow.
I really hope this works. Def will try tomorrow cuz I use to have unlimited data for my iPhone but when I switched over to the Attic they forced me to get rid of it! Blower!
Crackdroid said:
I really hope this works. Def will try tomorrow cuz I use to have unlimited data for my iPhone but when I switched over to the Attic they forced me to get rid of it! Blower!
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Autocorrect owned!! Sad when your phone doesn't know its own name. Hope this works will try tomorrow
Sent from my MB860 using XDA App
Crackdroid said:
I really hope this works. Def will try tomorrow cuz I use to have unlimited data for my iPhone but when I switched over to the Attic they forced me to get rid of it! Blower!
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Click to collapse
If you had unlimited data for your iPhone and switched to the Atrix and maybe were told by a rep in an AT&T store that for some reason you couldn't keep it, you were fooled. I'd go back into an AT&T store.... possibly a different one, and inquire about it. I had a whole mess to go through when i activated my Atrix (ordered it with one of my parent's upgrades, so i wouldn't have to pay full price).... and at first it was activated under my mom's number.... so they had to reassign her iPhone to her number, then when they assigned the Atrix to my number, she showed me the overview of the services for my phone number, at which point i noticed that it was no longer under the unlimited plan. She called someone, and mentioned this to them..... and they changed it over on their end. I guess they might have a way of looking up whether or not you actually did have it previously.... but either way, you SHOULD have been able to keep your unlimited plan. I think even when i thought about pre-ordering it online before it's release, it had the unlimited data plan in the list and auto-selected.
elementaldragon said:
If you had unlimited data for your iPhone and switched to the Atrix and maybe were told by a rep in an AT&T store that for some reason you couldn't keep it, you were fooled. I'd go back into an AT&T store.... possibly a different one, and inquire about it. I had a whole mess to go through when i activated my Atrix (ordered it with one of my parent's upgrades, so i wouldn't have to pay full price).... and at first it was activated under my mom's number.... so they had to reassign her iPhone to her number, then when they assigned the Atrix to my number, she showed me the overview of the services for my phone number, at which point i noticed that it was no longer under the unlimited plan. She called someone, and mentioned this to them..... and they changed it over on their end. I guess they might have a way of looking up whether or not you actually did have it previously.... but either way, you SHOULD have been able to keep your unlimited plan. I think even when i thought about pre-ordering it online before it's release, it had the unlimited data plan in the list and auto-selected.
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I thought that was the case. I called AT&T and told them that I use to have unlimited data and told them that I usually go over 2gb before my cycle is up and after talking to several reps, they finally reactivated it! Thanks a lot for this thread because having only 2gb of data a month was really starting to aggravate me...
Spaztazim said:
Autocorrect owned!! Sad when your phone doesn't know its own name. Hope this works will try tomorrow
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HAHAHA! I hate autocorrect on this phone sometimes.... #FAIL
That's why i like Swype. type Atrix in manually.... and it remembers it. TADA!
Not to mention after a few uses, it's easy as hell.... and quite often more accurate than the multitouch keyboard. so used to typing really quick with my ex-iPhone 4 and having auto-correct fix some minor mistakes..... then going to Android's multitouch keyboard which seems to have not much of any autocorrect for most stuff.... found myself using the backspace button rather often.
Crackdroid said:
I thought that was the case. I called AT&T and told them that I use to have unlimited data and told them that I usually go over 2gb before my cycle is up and after talking to several reps, they finally reactivated it! Thanks a lot for this thread because having only 2gb of data a month was really starting to aggravate me...
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what did you do to get this done? can you give us some details?
In his comment on the previous page, he said when he bought his Atrix, he was told he could not keep his unlimited plan, which was a lie. That's it... Plain & simple. Not some workaround... Just fixing a mistake by an ill-informed representative.
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elementaldragon said:
In his comment on the previous page, he said when he bought his Atrix, he was told he could not keep his unlimited plan, which was a lie. That's it... Plain & simple. Not some workaround... Just fixing a mistake by an ill-informed representative.
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Yea what he said lol
Unlimited data plan for Atrix with tethering? Is it possible?
Hi - I just moved from iphone 4 unlimited data to Atrix 4G and was told that, in order to add tethering, I couldn't have unlmited data anymore. Does anybody know if there is a way around this? I wanted to add tethering so i could get rid of my dedicated USB modem (and the $60/month charge) and, hoping to see 4G speeds sooner rather than later on the atrix, an Atrix Hotspot would give me better speeds than the USD modem.
I know you can go unlimited iphone to unlimited Atrix but can you do that and have tethering? Any advice would be appreciated.
Only way to tether and have unlimited is with one of the workarounds. Not exactly sure what they are though. unlimited + tethering from AT&T themselves would be like voluntary network suicide.
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so did anyone else get this to work besides main poster?
i shall take some advice from here as i will soon be getting "the worlds most powerful smartphone". on a 2GB cap. what kind of ****ery is that. but i guess.
i will go a month with the 2 GB cap, then call in enraged that i only have a 2GB cap. lol. see how it goes.

Mobile Hotspot free to Unlimited Data Plans

I just got off the phone with a Verizon representative about adding the hotspot to my unlimited plan. Now yes I'm rooted and already had access to the hotspot, but I'm fixing to go on a trip where I would probably use enough data through it to get noticed. The woman I spoke to asked if I wanted to add a line and use the jetpack or just use the hotspot and let it use my data. Well obviously with a unlimited plan I wanted the latter. I asked two times during the call if this would change my plan and or cost extra and was told no. So I guess I will find out at the end of the month.
Now it was my understanding that the data share plans had the hotspot already but I was unaware of the old unlimited plans having this and Verizon not charging the extra $30. As I said I will find out at the end of this cycle if my plan goes up $30 or not but I though I would put it out there to the others who still have there unlimited plan.
This makes me nervous. I hope you are safe and they don't try any funny business.
I no longer talk to Verizon if possible. They almost had a heart attack last time I was in there. I then realized having over 30GB per month is not normal. So over 59GB this month would be even more crazy.... If that was true... Because I am not really saying that is me..... Just saying....
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Well they don't have a plan to accommodate my usage. Last month was around 25 gig and so far this cycle I'm at 11 gig. I was ready to pay the $30 so I'll buy have to see what happens. I haven't received a email saying anything has changed so "fingers crossed".
When I upgraded from my Droid X (3G) to a Droid Razr Maxx (4G) the VZW store rep told me that because I have unlimited data, I could add hotspot too, and said it would cost more (don't remember what it was), but it would also be unlimited. I didn't do it, because I didn't need it, and if I did, I could probably root and get it.
I've never had a major need for it, but will be interested to see what happens with this. I seem to remember reading stuff about the FCC ruling that customers should be allowed by the carriers to use their data any way they wish, whether on their phone or tethered (wired or wireless) to other devices as they choose. But there was some strange wording that meant it only applied to people on non-unlimited plans, so Verizon never honored it.
I bought my Moto X outright to keep my unlimited data, and rarely use more than 2-3GB anymore. I used 10-12/mo when I didn't have internet at home for a while watching lots of stuff on Netflix and listening to Pandora a lot.
Keep us posted...
In the past I had the hotspot on my account because where I lived there was no internet but there was cell service then when I was able to get internet I canced it. I would think that it would still show that it had been on my account in the past but who knows. There is a possibility that she didn't know what she was talking about because at one time she said that there wasn't a option for a hotspot in my phone settings. I told here there was and the app was on my phone. Then she saw it. So there are some questions in my head and I will keep a close eye on it and come back with what I find.
My fingers are crossed for you. If that girl was clueless and the change forces you off unlimited there is practically no chance you will get it back unless you know the right someone on the inside. I don't see any way Verizon would allow a user with unlimited data to tether at no extra charge... especially when you consider unlimited data was explicitly disallowed from tethering when then FCC dropped the hammer on their use of band 7.
What if I have an old Verizon unlimited data plan? Can I download an app and avoid the $20 tethering fee too?
Unfortunately, the answer to this question is no. Verizon says that customers under the unlimited plan are required by the company's terms of service to pay an additional fee to tether their device.
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-http://news.cnet.com/8301-1035_3-57...ns-fcc-tethering-settlement-means-to-you-faq/
I tether off my unlimited here and there but don't make a habit of it... plus I rarely go over three gigs of usage so whenever I hear all these 30, 40, 50+ gig users brought up I think I have very little to worry about for the foreseeable future. I've heard any changes to the account will force you onto a tiered plan so I only talk to Verizon when absolutely necessary, and only in a store, on the off chance that just having them look at my account would constitute a change.
kbluhm said:
My fingers are crossed for you. If that girl was clueless and the change forces you off unlimited there is practically no chance you will get it back unless you know the right someone on the inside.
I tether off my unlimited as well but I rarely go over three gigs of usage so whenever I hear all these 30, 40, 50+ gig users brought up I think I have very little to worry about for the foreseeable future. I've heard any changes to the account will force you onto a tiered plan so I only talk to Verizon when absolutely necessary, and only in a store, on the off chance that just having them look at my account would constitute a change.
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I agree that I am very wary about any potential changes to my account. When I brought my Moto X in to activate it (bought it from Moto directly, off contract), I asked to speak to the manager and made it very clear that I ONLY wanted to activate the phone if I would absolutely NOT lose unlimited data. He chuckled and told me that they get a lot of people who are super paranoid about it, and there are always shady employees who want to upsell on stuff so they will tell you that you can get XYZ new feature for only $5 more per month, but not tell you that making that change will also take you off of unlimited data. I told him that was EXACTLY what I wanted to avoid and he again chuckled and said I wouldn't lose unlimited, then proceeded to upgrade my device, and then exited out of the computer program and pulled up my account a second time to show me it was still in there as unlimited.
My girlfriend used to work at Radioshack and there were people there (including managers) that did those shady "upgrades" all the time just to get more commission. People at authorized phone stores do that stuff too. Never deal with those people.
I have checked my online account twice today and its still showing unlimited. And she said it would not change or make me lose the unlimited. I did let her know that I didn't want to lose that.
I remember when I had an unlimited data plan and got a new cell + new "subscription" that meant that it wasn't unlimited anymore, lol.
Anyway, I forgot all about it and downloaded a few movies during that weekend.
The following monday they blocked all outgoing calls from my phone and directed me to their customer service (I was furious because i didn't know why) and told me that my subscription fee was around 2600usd (one MB was like 3usd at that time when you reached your limit).
I totally **** my pants and told them the story (acted kind of dumb, pretended to be technically handicapped) and they erased the whole amount.:laugh:
I'm still faithful to that carrier
canezila said:
This makes me nervous. I hope you are safe and they don't try any funny business.
I no longer talk to Verizon if possible. They almost had a heart attack last time I was in there. I then realized having over 30GB per month is not normal. So over 59GB this month would be even more crazy.... If that was true... Because I am not really saying that is me..... Just saying....
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You can relax sir I use the least 40 gigs per month and Verizon is very well aware of this any **** to do with anything about it other than they think its quite funny
Moto X
ghostt021 said:
You can relax sir I use the least 40 gigs per month and Verizon is very well aware of this any **** to do with anything about it other than they think its quite funny
Moto X
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This. I routinely use between 80GB & 200GB a month and no problems as of yet. The last time I was in a Verizon store the guy asked me what the heck I was doing, I told him I watch a lot of Netflix. (Which isn't a lie, my last phone had HDMI out and I would Stream Netflix/GPM&TV/HBOGO/HULU through my phone) What I DIDN'T tell him was that about 20-30 of those gigs were through hotspot to other devices.
Yea that doesn't sound right. Where I work there is no "unlimited hotspot" option at all. If anything you'll probably see the 5 GB hotspot option for $50
Sent from my Lumia 928
Ok I got my bill the other day and there is no extra charge for the hotspot. So I figured that I would go ahead and update to 4.4.2 and when I tried to turn on the hotspot I got the familiar sign that I needed to contact verizon. But after rerooting and unlocking the wifi tether it worked. So obviously the rep that I talked with just didnt know what she was talking about and figured that it was on my plan or something as she didnt activate the hotspot. So scratch the free hotspot on unlimited plans.
I just updated my two computers at work and have to teather them. I also have an enormous music library because I am an elementary school music teacher and occasional DJ. This month I am at 109+ GB. I need to add my fiancée to my family plan by creating a data plan on her current number (not my unlimited plan) and just worry they might pull something. Maybe I should wait until the 13th when billing cycle resets current usage?
Also, my old phone (the one she will use) is x912 Droid RAZR Maxx. Will putting my old sim card that is used with that phone be able to get switched to her info? Just curious because I would rather hear information on this thread then at the Verizon store. Thanks!
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canezila said:
I just updated my two computers at work and have to teather them. I also have an enormous music library because I am an elementary school music teacher and occasional DJ. This month I am at 109+ GB. I need to add my fiancée to my family plan by creating a data plan on her current number (not my unlimited plan) and just worry they might pull something. Maybe I should wait until the 13th when billing cycle resets current usage?
Also, my old phone (the one she will use) is x912 Droid RAZR Maxx. Will putting my old sim card that is used with that phone be able to get switched to her info? Just curious because I would rather hear information on this thread then at the Verizon store. Thanks!
Sent from my XT1060 using Tapatalk
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Click to collapse
I think you should be able to add her to your family plan for an extra 10 bucks a month plus the data plan. She will only be able to get a capped plan, but I'm sure you know this already. Even still she should be able to get 2gb for 30 bucks I think. They will probably try and get you to switch to their Share Everything plan.
As far as the Sim card is concerned, just trash it. They will give her a new one for the RAZR and assign it to her account. They're free anyways.
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