Hello.
I have a problem, my Trophy resets by itself sometimes.
Does any one have the same problem?
I'd thank any help.
Mate, i cannot be 100% sure but, i thing i know where the problem might be. I have reported in the forum about a bad SD Card in my phone. It's dead now, stopping me from using the device for now.
Before all happened, the phone restarted itself several times. After one restart the SD Card was not present, after the second it was showing wrong readings. When the phone is trying to read the SD Card and it cannot , the system restart itself. So a faulty SD card can be the problem. If the phone looses the card, it pops out so it cannot make a contact the phone will reset itself, because the Storage is need for Windows Phone 7 to operate.
Maybe just a suggestion ......
Yah, I've had the same problems ever since I bought the Trophy and usually happens during the night while its charging (2 or 3 times a month).
Hey, I assume both of you have Vodafone?
Check this news-item, in Dutch though: http://tweakers.net/nieuws/74707/vodafone-klanten-klagen-over-herstartende-htc-telefoons.html
In short, HTC phones with Vodafone as carrier have the reset problem.
No fix yet.
Kees Schilder said:
Hey, I assume both of you have Vodafone?
Check this news-item, in Dutch though: http://tweakers.net/nieuws/74707/vodafone-klanten-klagen-over-herstartende-htc-telefoons.html
In short, HTC phones with Vodafone as carrier have the reset problem.
No fix yet.
Click to expand...
Click to collapse
Translation and thanks for the heads up:
Vodafone customers complain about restarting the HTC phones
Arnoud Wokke, Friday, May 27, 2011 1:11 p.m.
Submitter: 4POX, Views: 19,337
Several HTC smartphones on the Vodafone network, will have a problem and the unit restarts itself frequently. Tweakers logs show that the issue is in databases. The problems persist for several days.
The problems have since discussed on Thursday morning and look GoT several HTC models last year to take, such as Desire, Legend, Trophy and Wildfire. There is no apparent reason for the spontaneous reboots of the devices, such as a firmware update or an app that is on all phones. Because all affected devices have a Vodafone SIM card, it seems that the problem is with the provider.
Several have tweakers can get logs from the phone just before the reboot an error report on a SQLite database that would be too great. There is no plausible reason for the error. Flashing a new rom fixes the problem. Not all HTC Wild Fires, Desires and Legends are the problem, but it is unclear how many people are affected. Even a single owner of a Nexus One, also made by HTC, has been reported in the topic.
Vodafone has recognized the problem and gathering information to see if there is a solution, reports Thioz tweaker. Vodafone was not immediately available for comment. The problem could be avoided by turning off 3G connection, notifying various tweakers.
Click to expand...
Click to collapse
Avandor said:
Translation and thanks for the heads up:
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Click to collapse
According to some people, it helps when you switch from 3g (or gsm/wcdma) to only gsm. You don't have a fast 3g connection, but still have gprs.
Hope for you guys that Vodafone comes with a fix very soon. Good luck!
I've had the mainboard in my Trophy replaced by Voda AU twice now, first time it started rebooting and eventually just went into a boot loop..
it's just the nature of all HTC devices from 2009 on it seems like, my touch pro2 did it, the EVO/supersonic does it, the G2 does it,all the phones quoted in that list above apparently do it and my HTC Arrive/7 Pro does it every now and then but usually when its hot.
I'm pretty sure that your problem is the Vodafone NL issue. It happened to me. I restored factory settings and even re-flashed but the only thing that worked was turning 3G off. They seem to have fixed it because rebootings ceased.
Related
Hi everybody!
First of all sorry if there's already a thread for this kind of freezing but i havent found answers.
My HERMES freezes completely, won't let me access screen, power button or any other function. It just gets stuck in what i was doing (mainly today screen).
Only way to make it work is to soft reset it. Is this a common problem?
Now as i write i realized the phone ain't working, now i recall i saw a blinking NOGSM when reseting!
I got this unit from a guy in the UK, it's weird because i remember it worked when i first tested it. Then i sold it to a guy and this guy claimed problems, could it be something to do with the sim card perhaps? Can it be a hardware problem?
Haven't got a clue. I appreciate your help!
I've seen people reporting similar problems when an old SIM card is used - so the owner might want to replace his old SIM with a new one, if that's the case.
Also, check if the SIM fits securely into its socket. I was having a problem with the radio suddenly turning off just yesterday, and it seems to be gone after I cleaned the SIM's contact pads and re-inserted it firmly.
Regardless, I suggest the "standard" troubleshooting be performed - that is, disabling automatic ActiveSync via the fake server trick, making sure today plugins are installed to the main storage (and not to the SD card), checking the registry for invalid entries etc.
Overall, most freezes are because of software, not hardware. Today plugins are known to cause freezes, as well as poorly cooked ROMs. If anything else fails and the freezes are not clearly related to GSM/SIM, try reflashing the phone with an official ROM image and run it for a week or so without installing any additional software. If the freezing persists, then it might really indicate a hardware issue
thanks a lot for your reply DmytroL, that was really helpful ill let you know if replacing sim works when i actually have another sim to test it!
Keeping my fingers crossed, as in my case, SODs (standby of death) disappeared exactly when I replaced my old SIM that dates back to 2001 with a way newer one. I've had only a single radio crash since then, which I'd attribute to the Phone Today plugin. At least, no radio crashes since I've disabled that plugin. The battery drain has also decreased significantly.
I really hope the old SIM was the root cause of all this nightmare. Time will tell...
Yes you are right I had the Standby of Death SOD this is when the phone fails to come out of standby with a power button press. This issue only affects some people on some networks. I'm not sure if its a network problem or a software problem but as only a minority of people have it, I suspect its mainly a network problem there is a software solution.
The solution is to change the phone settings band option from auto 3G/2G to either 3G Only (WCDMA + UTMS 2100 in Europe) or 2G Only (GSM) depending on your requirements.
Also read this thread http://forum.xda-developers.com/showthread.php?t=540943&highlight=standby&page=2 where the resolution was also to get a new SIM.
Obviously this only solves the problem when the crash is because of the sim and/or settings which impact the sim. To rule out a software cause its best to start with a hard reset.
The solution I found was removing the SIM card for it to work properly. I kept on reading and apparently the radio chip is sometimes badly designed (probably from a bad batch) and heats up more than it should causing it to fail. That is why it worked at the beginning and then froze after a couple of minutes. Solution to that was either paying twice of what the phone cost me to get a replacement board or actually earning money by selling the phone for spares!! For my shame in this forum i did the latter Anways hope the experience helps!
nikoleman said:
The solution I found was removing the SIM card for it to work properly. I kept on reading and apparently the radio chip is sometimes badly designed (probably from a bad batch) and heats up more than it should causing it to fail. That is why it worked at the beginning and then froze after a couple of minutes. Solution to that was either paying twice of what the phone cost me to get a replacement board or actually earning money by selling the phone for spares!! For my shame in this forum i did the latter Anways hope the experience helps!
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Maybe you could of just replaced the SIM itself with a new one, as sometimes that solves the SOD problem when adjusting the settings which impact the SIM ie setting 2G or 3G only from AUTO doesn't.
i´d tried it with 3 different sims and no change in the results!
nikoleman said:
i´d tried it with 3 different sims and no change in the results!
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I guess you didn't have the chance to set it to either 3G or 2G only from AUTO 3G/2G, on my network I have to do this to avoid SOD regardless of SIM. The default phone options result in SOD on a regular basis, now with 3G only (WCDMA + UMTS 2100) = Zero SOD and a totally stable phone.
Hey guys i have had some issues with my cell phone lately (hd2 tmous).
3-4 times a day i lose my signal completely and the only way to get it back is to restart the device. Sometimes my device even displays
I have tried using different radios as well no luck
that the simcard has been removed, i have tried everything
also it happens whether im at home, school or work, i live in an area that gets great reception so that should not be the problem.
messing with the band to keep it at gsm only
reverted back to auto
removed and replaced sim card
hard reset, new rom, stock rom, i always task29 before new rom as well
does this happen to anyone else, any ideas on what the problem may be?
A factory reset with formatting the memory is on the cards I think
johnerz said:
A factory reset with formatting the memory is on the cards I think
Click to expand...
Click to collapse
i just received a new sd card and it used to happen with my old formatted one, im not sure that would work? although it wouldnt hurt to see if it happens without the sd card in it.
It happens to me. Maybe a few times a week, though it will regain signal after a minute or few minutes. Sometimes I toggle the phone option off/on. Maybe that helps or maybe not. Rarely do I have to power down the phone, though I have done it a couple of time when I'm in a hurry.
It used to happen more often with the stock ROM from April of this year. Since I've upgraded a couple of times, it's gotten better. Hopefully the latest 3.14 ROM has fixed it some more.
have you complained to tmobile??? Maybe you need a new phone.
jfmckenna said:
Hey guys i have had some issues with my cell phone lately (hd2 tmous).
3-4 times a day i lose my signal completely and the only way to get it back is to restart the device.
does this happen to anyone else, any ideas on what the problem may be?
Click to expand...
Click to collapse
Browsing between topics of the H2 this one came to my attention.
I have exact the same issue! I also had it with my htc diamond. I moth ago when I received my HD2 (non branded) I thought it would be over. But no. it keeps losing signal. Freakingly annoying. I called tmobile (Netherlands sins i am from the Netherlands) and they would send me kindly enough a new sim.
But still…. The same issue.
I also did a hard reset, new ROM (cant go back to 1.33) and tried another phone. I gather it is a htc issue and some bad luck.
I didn’t had the error sim removed.
ok so i went about half a day with the sd card out and when i woke up this morning no signal again.
I gave t-mobile a call and explained to them what was going on. I was transferred to a pda/smartphone specialist, although i would say that any xda community member was more knowoledgeable than this rep. Anyway she asked me a couple of questions said there were no known issues and that i will receive a replacement phone and sim in 7 days and to return the old one phone. Hopefully with the new phone and sim i wont have this issue, im guessing they think its a hardware related problem. It bugs me that cheap crappy phones have no problem holding a signal and my top of the line hd2 does but lets hope had a faulty connection or something.
jfmckenna said:
ok so i went about half a day with the sd card out and when i woke up this morning no signal again.
.
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Your problem (most likely) lies with a bad combination of Rom and Radio.
I know you have tried several radios, but you simply missed the compatible one.
http://forum.xda-developers.com/showthread.php?t=614119
see my posts in that thread.
apart from my provider having problems every now and then, I have not lost my connection again after flashing the right Radio.
reijkelhof said:
Your problem (most likely) lies with a bad combination of Rom and Radio.
I know you have tried several radios, but you simply missed the compatible one.
http://forum.xda-developers.com/showthread.php?t=614119
see my posts in that thread.
apart from my provider having problems every now and then, I have not lost my connection again after flashing the right Radio.
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Click to collapse
i have tried both the 2.13 stock rom radio and then the stock 3.14 combo both did not work.
resolved
received the new phone 3 days ago, so far have not lost service. It must have been a hardware issue with my phone. im using the same radio rom as the old phone except no signal loss, for anyone who is having the issue it may be worth calling tmobile to exchange your phone for a new/refurbished one.
My Omnia 7 keeps loosing it's 3G connection. To restore it I have to restart the phone. T-Mobile say that this happens from time to time, but it's happening every day now. It's annoying as it stops my push email from being up to date, and of course prevents the use of any internet based services until the phone is restarted.
Has anyone else noticed their phone has switching to GSM?
Had mine for 6 days.Been fine up until today,then I had the same problem.Only the once so far.
Confirm loosing 3G
Confirm loosing 3G connection, and also have phone call failures.
Factory reset did not solve the problem.
Bring it back to shop
Blackstone is back now!
At first this was occasional with my phone, then more frequent, and it's all the time. If I want to use the Internet I have to restart the phone. My house is covered by full HSPA, but the only way to get it is to take the battery out while the phone is switched on. I can sometimes get 3G by a simple restart, which I lasts about 40 minutes.
I like the phone, so I'm going to hold out for a software update. All it needs to do is check available networks and I think that, if this is a wide spread issue, Samsung/Microsoft will fix it. Hope so.
Please post here if you have this issue too.
I have also been having this issue... sometimes it doesnt come back straight away when i restart it but after about 10mins its back.
When I activated it with orange I was told to expect a few txt msg's that would need deleting and the phone restarting... I only got 1 msg, maybe this has something to do with it, maybe the phone hasnt been sent enough updates.
I also have this issue and have done for weeks. Orange couldn't solve it either.
It only happens overnight at home. I either need to reset the phone / rescan available networks or turn flight mode off and on again for the connection to restore.
I was thinking it may be an issue with t-mobile since it only happens at my home where orange signal is poor and i roam over to t-mobile.
If i stay in an area with good Orange signal i don't get the problem.
Good to know i'm not the only one with this problem. It's very annoying!
Hi y'all.
I had the same problem: 3G was lost every time. I was fed up restarting the phone every time, so I looked for another way to get 3G back. I found out that disabling and enabling SIM security (phone > setttings) got me 3G again... for a short while.
But: after disabling SIM security permanently, 3G kept on going (in fact for over a week now).
I think that changing the PIN to some other number, might cause this. I haven't yet tried changing it to the default PIN again, to see if using that for SIM security solves it. For the moment I'm too happy it works again.
I have suffered from poor reception issues ever since I got my Omnia 7.
It seems like the reception comes and goes. I will receive e-mails, which proves that the phone has been connected, but as soon as I try to use data myself, by visiting a web page or refreshing an app like facebook, the reception disappears and the "no reception" symbol drops down from the status bar.
Also, often when I try to send an SMS, it will appear to have been sent, yet 10 minutes later I will receive a "Can't send...try again" message. Once I have received this, the SMS will never successfully send. However, in the meantime I can receive SMS messages, which shows that the phone has been getting a signal.
This is SO frustrating and is ruining my experience with the phone.
I have posted requests on the Microsoft Answers forum and the only suggestions have been to reset the phone or turn WiFi off. Neither of these have had any effect. I have never enabled SIM lock.
I have heard that there is a firmware update due soon which includes a new radio stack. I am desperately hoping that this will improve the situation, as at the moment I cannot rely on my Omnia 7 as my only phone.
Alex.
Hi Loco,
You are right in saying that social answers doesn't really help much .
Luckily there IS a new firmware from a couple of days ago! Check out the Omnia 7 Dev section. There are only a few posts.
And here is also a good link for you. You are right to assume that it comes with a new radio stack which improves on performance.
http://wmpoweruser.com/new-samsung-omnia-7-firmware-and-news-of-a-keyboarded-omnia-8-leaks/
Finally found a thread on this... I have been having a similar problem since I got my phone from Optus here in Australia. I took it back and they replaced it for me but the new phone is exactly the same. I don't lose the 3G icon but anything data related just ceases from loading. Right now I'm trying to refresh the Facebook app and it just comes up with 'Unable to connect', even though I have full 3G reception.
I flashed it to the newer leaked firmware and it hasn't changed anything, problem still persists unfortunately. This is a major problem that isn't getting enough attention! It seems quite widespread and Omnia 7 specific.
Had similar problems, but after I changed my provider ( O2-Germany), 3G is stable.
For the people having this problem, have you tried setting the phone to prefer 3g? Details of how to do this are here http://forum.xda-developers.com/showthread.php?t=915813
johnnymatrix said:
Finally found a thread on this... I have been having a similar problem since I got my phone from Optus here in Australia. I took it back and they replaced it for me but the new phone is exactly the same. I don't lose the 3G icon but anything data related just ceases from loading. Right now I'm trying to refresh the Facebook app and it just comes up with 'Unable to connect', even though I have full 3G reception.
I flashed it to the newer leaked firmware and it hasn't changed anything, problem still persists unfortunately. This is a major problem that isn't getting enough attention! It seems quite widespread and Omnia 7 specific.
Click to expand...
Click to collapse
Same here man. On Optus and my reception sucks with this device. What the hell is samsung doing? FIX IT!
I have been having this problem with my Omnia 7. The frustrating thing is this is a replacement phone I had for an LG which I had replaced THREE TIMES due to random resets. So now I have a phone that I have to turn off and on EVERY MORNING in order for the data connection to start working again. Needless to say I am very frustrated. I am on Orange in the UK. I suspect it could be related to when being an a poor reception area and it tries to switch to tmobile. I am going to try turning roaming off. Please, if anyone finds a solution to this let me know.
Thanks
m4tthall said:
I have been having this problem with my Omnia 7. The frustrating thing is this is a replacement phone I had for an LG which I had replaced THREE TIMES due to random resets. So now I have a phone that I have to turn off and on EVERY MORNING in order for the data connection to start working again. Needless to say I am very frustrated. I am on Orange in the UK. I suspect it could be related to when being an a poor reception area and it tries to switch to tmobile. I am going to try turning roaming off. Please, if anyone finds a solution to this let me know.
Thanks
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My problem got worse with the Mango update. I'm now on my 2nd handset after having a replacement from Orange warranty. This one still loses it's connection but much less frequently.
TBH i don't think it will ever get fixed. I started an MS Answers thread months ago and lots of people had the same problem but we never got a response from MS.
Conisdering the age of the model now I doubt Samsung care, well they didn't seem to care a year ago so they won't now... For this reason I will not buy another Samsung phone. It's infuriating.
Looks like I am stuck with it until December then when I can upgrade to a Nokia lumia. A long wait :-(
i have this issue, too.. but for me i only have to set airplane mode on and off. sometimes i deactivate data connection, go to a random website, get the 'no connection' error, then activate data connection back and it works.
however, after installing the latest drivers & firmware, i get this issue A LOT less frequent. like once in 2-3 days.
i hope ms or samsung will fix this because it can get really annoying. especially when you need eg. a quick google-search..
Just flicking the flight mode wouldn't be so bad but that doesn't work for me, I have to restart the phone each time. I love WP7 but this and the other problems with the LG is driving me nuts. Almost wondering whether I should have just followed the crowd and gone for an iPhone.
m4tthall said:
Just flicking the flight mode wouldn't be so bad but that doesn't work for me, I have to restart the phone each time. I love WP7 but this and the other problems with the LG is driving me nuts. Almost wondering whether I should have just followed the crowd and gone for an iPhone.
Click to expand...
Click to collapse
Same as me - Flicking flight mode on-off doesn't solve it, needs a soft-reset.
Like I say, there are quite a few with Omnias on Orange with this problem.
I'm in the same boat, I've had this for months now so I guess I'll just deal with it until I can upgrade the start of April and get a Lumia (hopefully the EU 900/910 will be here by then!). There is no way on this earth Samsung are getting any more of my money. Nokia seem fully commited so they can take my cash next time!
I have the same problem with the data stopping working on o2 in the UK. But I also sometimes cant receive calls even though the phone has service, then there are the times where it site there going GPRS/3G/3G+/No Service and you cant do anything with it apart from pull the battery.
So,
I have been back and forth with BELL And HTC on the issue concerning incoming and outgoing calls which sound like some weird kind of Alien Frequency and the response below is so far what I got back from HTC.
Two other issues I brought up and yet addressed: The phone automatically turning off and rebooting during text messages. Both claim to be addressing the issue now but still pointing fingers at eachother. Due to the formatting and such read from the bottom up for order.
<------------------------------------------------------------>
Dear Matt,
Thank you for your response.
If there is a software glitch that is causing the issue, a soft reset and factory reset are required troubleshooting for these types of issues. I guarantee this was not a generic response and a factory reset fixes a lot of issues. I have seen that performing two or three factory resets have resolved the issue when just one had not.
Now, as for tracking purposes, we are going to escalate this to our higher ups and see if we can perform more research on this issue to see if we can find the problem. A usual escalation involves the information being sent to the Escalations Team and then they contact the customer to help resolve the issue over the phone. In this case, we are trying to discover what is going wrong. I do not know if they will try to contact you or not, but I wanted to get your contact information just in case.
As for Bell, we do not know for sure if the issue is with the network. All of the issues you are experiencing are typical network related issues. However, we would like to look into this further to see if we can fix it.
I have successfully escalated this issue for you.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11***************.
Sincerely,
K********
HTC
______________________________________
Thank you for the reply again. I am still confused how this can be a network issue as I have had BELL as my carrier (not that I am saying they are not to blame at all) for years and this has never happened or been an issue until I bought this phone. My friends with Samsungs and Iphones on BELL's network are not having this issue. Also, with the phone turning off completely at random times and also during text messages is a clear indication the PHONE(s) are not constructed properly and have a serious widespread issue internally or technologically with them. I still don't see how any of these issues relate to BELL's network. This phone showed so much promise. When you say 'Tracking purposes' can you clarify that? Also, if it is not provision properly on BELL's network than why are HTC and BELL working together if components of their products conflict? Also, why was I routed to a generic response to factory reboot my phone instead when HTC knew that wasn't and isn't going to fix the issue? Don't think I am upset with you personally as I am not, But why didn't HTC address the problem the first email instead of sending off a generic useless one to think I'll go away. My information is below and I would like a little more indepth description as to what is going to happen moving forward? Is HTC actually trying to figure this out or white washing it? 'IF' by some reason it is BELL's network than why isn't HTC setting them straight and getting the ball rolling in fixing a problem which is damaging the respectability of the company with its stance on quality?
Mobile number Contact number***) *** - **** (Home) or (***) *** -**** (work) (Im in Ontario Canada)
Preferred contact time: Any time after 5:00pm Monday - Friday and anytime Sat and Sun
ROM version: [Software #: 1.34.***.*] .. [Android Version 2.2]
Matt
2011/02/17 04:09:55
______________________________________
K********
(North America Support (Tech))
Thank you for your response. I have spoken with the escalations department. They said that there is not much we can do since this is happening with multiple phones and the only consistent variable is the network. I know you said you replaced the SIM card, but the SIM card might be fine, but not provisioned properly on Bell’s network. However, I have been given permission to escalate this case for tracking purposes so that we can look into the matter further. Please provide the following information: Mobile number Contact number (preferably a landline) Preferred contact time (I do not know if they will contact you, but they might if they need to gather more information from you) ROM version (go to Home, Menu, Settings, About Phone, Software Information, I will need the software number, and the Android version)
2011/02/17 03:28:31
______________________________________
Hi, I have did factory resets and soft resets multiple times before. This isn't a single HTC Desire Z issue - If you read the complaint above instead of copying and pasting a generic response you would understand this is a serious issue with HTC Desire Z phones and an update for the phone to correct this problem is a must and as a company claiming to be responsible and about quality I expected a better response from you. Especially a response where you addressed my issue above by ACTUALLY reading it first. I would like this response addressed and forwarded to Headoffice please. I clearly stated '- I have tried factory resetting my device. I have had my phone replace three times with Bell, my SD Card Replaced, My Batteries, My SIM Card etc.' And than you send me a generic response to do this again? HTC has failed its customers and this is a huge disappointment. I will not be purchasing your brand again and will let anyone interested in my phone when they see it to know it is garbage and the company doesn't care to address and fix an issue which they seem to be ignoring. I am disgusted with this response and this email just made Apple and the Iphone more respectable as I will eventually be switching over because HTC chooses to ignore their customers complaints when one of their most franschised and newest phones is a dud with 1992 type problems. Your failed to address my issue, you failed to address the problem, you failed to read my comments and complaints I initially sent, you failed to take the right course of action, and failed to acknowledge you made a faulty phone. This is not a BELL problem. This is a hardware, software issue with HTC - You phone messes up calls, It turns off randomly, it blacks out the screens randomly. These are PHONE ISSUES. Also, one last thing to note is that this company is showing its lack of a ability to work with the companies that carry their phones. This must be the worst business partnership I've ever witnessed - It is like to siblings blaming eachother to gain attention of mommy and daddy. It's embarrassing This time through.. Read my comment and address them accordinly, alright. And HTC needs to admit they built a phone with issues and recall or create an update to fix this problem just like Apple does or the Auto Industry does. Because you are losing credibility and deserve too
Sincerly, Once a customer and loyal to HTC
Matt
______________________________________
Dear Matt,
I understand how important it is for your device to function properly. You will need to perform a soft reset. To perform a soft reset simply power off the device and remove the battery for 30 seconds. You will also need to remove any third party applications you may have on the device. Third party applications can sometimes conflict with the operating system of the device and can cause problems with normal functions or other applications.
If after soft resetting and removing third party applications and you are still having issues, you will need to perform a factory reset. Please note that this procedure will delete all personal data, customizations, and files from your DesireZ, so be sure to perform a full backup prior to beginning.
1. If you can’t turn on your phone or access the phone settings, you can still perform a factory reset by using the buttons on the phone.
2. With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button.
3. Wait for the screen with the three Android images to appear, and then release the VOLUME DOWN button.
4. Press VOLUME DOWN to select FACTORY RESET, and then press the POWER button.
If resetting the device is too difficult by pressing so many buttons at once, you can also reset the phone by clearing the storage on the device.
1. From the Home screen, press MENU, and then tap Settings.
2. Tap SD & phone storage > Factory data reset.
3. On the Factory data reset screen, tap Reset phone, and then tap Erase everything.
If the factory reset does not resolve your issues, there may be something physically wrong with the device and it will need to be repaired. You will need to speak to the Bell Repair Center for more information on having your device repaired. Their contact information is 1-800-667-0123, 8A.M. – 9 P.M. ET, Monday through Friday. They will be able to answer any questions you have about the warranty and repair process.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11*******************.
Sincerely,
K*******
HTC
______________________________________
(this message I used a previous HTC users complaint which I copied and paste with my own changes and this was also sent to both BELL and HTC)
Dear HTC/BELL,
I am experiencing the alien noise / dropped calls issue that the users in the below forum posts are referring to with my HTC Desire Z.
community.htc.com/.../38066.aspx
Periodically when I call others and/or when others call me, the other end hears static (alien frequency sounds) instead of hearing me. I on the other hand hear either dead air and or the person telling me my phone is messed up once again.
- This happens at minimum once a day and randomly and has happened since I got the phone about 2 months ago.
- I have had the phone completely replaced three times, the SIM card replaced, the SD card replaced and the Batteries replaced.
- This will happen on multiple calls until I reboot my phone.
- This has happened when connecting with mobile phones and/or land lines.
- I have tried factory resetting my device mulitple times (did nothing).
- When I reboot my phone (holding down the power button and selecting reboot) the problem goes away for X number of hours.
- This happens with full signal strength.
People on this forum (above) indicate that when calling HTC that the network is to blame and when calling Bell that HTC is to blame. Either way, there is an issue to be resolved and I have been caught in the middle of both companies blaming eachother. I am drastically losing respect for both these companies whom have their products overpriced when compared to the lack of usage you can get from them and the fact that both companies Customer Service departments are beyond terrible. My friends and families members who experience this issue when calling me have decided to not go with Bell and HTC phones and their reasoning is understandable and justifyable. I cannot even stick up for HTC when Iphone users make fun of it or Bell because of these issues. The issues with the calls are a huge distraction in my life as it's embarrassing when I speak with my co-workers, friends or family and have to explain to them why I keep hanging up on them or why it makes alien frequency type noises.
I would like an answer to this email and a resolution to my problem as not providing one is a clear indication that Bell/HTC as whole is just as bad as it customer service. I than will cancel my Bell account and go to Rogers.
List of problems with Bell -
- Overpriced phones like HTC Desire Z that don't work
- Unknowledgable Tech Support
- Unprofessional and bad Customer Service (Whom like to hang up calls FYI)
- Lack of support for issues
- Terrible signal coverage
etc ..
Any assistance you could provide would be appreciated. Hopefully Bell and HTC don't disappoint anymore than they already have! I almost feel like breaking my T.V screen everytime I see a Bell Commercial because it's soo much bull**** in a 20 second segment.
Matt
This issue is still happening to me - 5 months into my contract, and it still hasnt fixed itself!! i still get the garbled alien sound at least once a day and my phone still has random restarts. any luck with finding a fix for this?
I seriously think that it's a software issue. I used to get this noise as well but after switching to CM7 when the first nightly came out I haven't had it happen. Just my two cents.
Sent from my HTC Vision using XDA Premium App
I've been experiencing the same problems since getting this device. Sometimes it happens more frequently, often I can go a few weeks without experiencing it. Currently I have cm7.0 and it's happened twice last week. Quite the pain in the arse.
Not happening to me.... HTC DZ from Bell, unlocked and rooted and used on Rogers.... Using the Virtuous ROM (almost entirely stock ROM)
I suppose the issue is the software and Bell... before I had a custom ROM and still using the stock pre-installed ROM, I had none of these issues... at all, and I was using it over Rogers (I paid to unlock the phone not knowing I can unlock for free)
Sent from my HTC Vision using XDA App
this is an issue with the radio that was shipped with the bell desire z (not sure if other versions had it too)... you can solve it by simply flashing a new radio to your phone... I had this issue a while back and solved by flashing the latest radio it solved the weird noise u get when u call or recive a call, and it also made the GPS issues go away... read through the development form and the Q&A forum as this issue has been previously discussed e.g. http://forum.xda-developers.com/showthread.php?t=899993
hope that helps
awsrasool said:
this is an issue with the radio that was shipped with the bell desire z (not sure if other versions had it too)... you can solve it by simply flashing a new radio to your phone... I had this issue a while back and solved by flashing the latest radio it solved the weird noise u get when u call or recive a call, and it also made the GPS issues go away... read through the development form and the Q&A forum as this issue has been previously discussed e.g. http://forum.xda-developers.com/showthread.php?t=899993
hope that helps
Click to expand...
Click to collapse
Thanks for the insight. Gonna try this right now.
I used to get complaints about being garbled. Changing radios fixed the problem for me too.
Btw, I didn't match ril files when I changed radio files.
Sent from my HTC Vision using XDA App
i still wish it was bell's fault. i jumped ship to rogers over a year ago and ill never go back with bell. however the wife is still with them with an LG smartphone, and she has full signal yet drops calls consistantly all the time as well as wierd interference noises, while i can sit next to her on my DZ on rogers and talk for hours without a single hiccup. I blame th eold radio that came stock on bells DZ and bells chitty arse network for the issues you guys see.
I still remeber Roger's commercial on the reliability of their network... aaahhhh, funny times
Sent from my HTC Vision using XDA App
I met the auto restart issue by several times on my Omnia7.
It occures sometime on IE and marketplace data loading. When the IE / Marketplace is getting data from web through Wifi / 3G, it hangs for about 2-3 second and then the phone restart / reboot automatically. It's much easier to happen when loading a large size web page in IE.
Does anyone have met this kind of issue or know the reason?
Thanks.
restart phone
bestija said:
restart phone
Click to expand...
Click to collapse
Thanks for reply. The issue is it restart the phone automatically, not only the application itself.
remove battery
No anyone other meets this issue? Then I doubt it's not because of software but hardware
remyc said:
No anyone other meets this issue? Then I doubt it's not because of software but hardware
Click to expand...
Click to collapse
Turn phone off and remove battery for 10s min. Then start the phone again. If problems continue and you have a Samsung or carrier support center near you, make them update the firmware to a new one and see if problem is solved.
Necroman_AI said:
Turn phone off and remove battery for 10s min. Then start the phone again. If problems continue and you have a Samsung or carrier support center near you, make them update the firmware to a new one and see if problem is solved.
Click to expand...
Click to collapse
Thanks for help. It doen't happen so frequently. I've done phone reset and also flashed it into another rom. But the issue is still there.
I've just update it into the new 7008 OS by Zune software yesterday. Hope it could be resolved.
It happened to me once. Just once. FYI, been using this phone for 2 months and it only happened once
Happens to me sometimes on HD7. Not on the Omnia 7 though
It seems not only IE and market place. I met it again yesterday that one app which uses Map control made it crash with Wifi connection. I think that might be because of some data receiving problem on Wifi part.
I've had this happen once since I had the phone in November last year. It was in marketplace, the phone froze and then rebooted itself. This was last week.
I have not installed the update. Like I say this is the first time it's ever happened.
It is most definitely firmware related.
I sent my phone to repair (SIM card reader broken), and they flashed an unbranded rom on it(that was an unexpected extra) and the JK1 firmware. Now I don't have random restarts anymore.
It happened to me twice Yesterday. My omnia runs the 7008 firmware.
I changed my SIM card and hope the problem will no longer appear.
Do you solve this problem in the meantime?
-edit-
Xylias said:
It is most definitely firmware related.
I sent my phone to repair (SIM card reader broken), and they flashed an unbranded rom on it(that was an unexpected extra) and the JK1 firmware. Now I don't have random restarts anymore.
Click to expand...
Click to collapse
Your comment makes me believe the problem is SIM-card related. I've heard of phones randomly rebooting by faulty SIM-cards. I know HTC's problem is mostly mainboard related. Sure do hope it's not a hardware failure. I'll try it for another week or so. If it happens again I'll send it for repair.
I have the same problem. I just have a new Omnia 7 from repair, and the new one already rebbot 3 times since yesterday!
Any idea why?
Is your omnia 7 warm? If it's warm, you must to change your CPU, your cpu is overheat.
Problem will go away. It costs about $75.
I suffer reboots
I suffer from the rebooting problem, sometimes randomly reboots when accessing data (3G also). Well, I believe this is when it happens as it happens a lot!
There have been occasions where the phone gets stuck rebooting and sits with the Samsung Omnia 7 splash screen for ages before powering down; or reboots in a loop.
I tried updating the bootloader with Samsungs tool (after putting the phone in download mode), I've since tried flashing different ROMs and non of them have fixed it.
Currently using:
Phone: I8700XXKB3
PDA:I8700XXKB2
CSC:I8700XENJK1
OS Version 7392
It's so frustrating, it's been to a Samsung 'repair centre' but they just seemed to factory reset it and claimed it was fixed. Next step is send it back to Samsung and hope they fix or replace it for me.
VERY annoying as I cannot use the phone at times when I'm out which is worrying.
I was listening to music, browsing facebook and doing several thing at once with case cover on; then i took off phone from cover and it was very hot, so i supposed it was a over heat problem...
it just happened once for me
I tested this with the SIM in my phone and the SIM out of my phone. It made no difference - I received random restarts in both cases.
It's definitely software related though, as I never received these crashes before upgrading to Mango RTM. Not saying it is Mango, but maybe something to do with the firmware installed in the process of upgrading?
I am really hoping that the official Samsung upgrade to Mango includes new firmware and that it fixes the issue. If not I'm getting rid of this phone, I don't want a phone with features I can't even use. I got a full phone crash the other day when just trying to view a map.
I have it also it only happens when I search websites with the Bing search button. I search websites that I already know that exist and even trough the phone is connected (most of time via Wifi) it shows no results and then restarts. I think any ROM replacement will fix it as I have tried them all without success.
Definetly the issue has something to do with Bing services
Hi I had some random reboots but just a few ones like maybe 3 or 4 in 6 months but since I installed Mango beta, it starts to reboot randomly like you on IE or marketplace but removing the battery a few minutes used to fix this.
I thought it was firmware problem so I flashed it with a lot of different firmwares ( now i have KC1 ) but It didn't solve the problem even worst, now my Omnia 7 is stuck in a boot loop.
I suceeded to make it work for a few hours playing games or using bing maps after puting the phone in the fridge for a few minutes. Now the phone wont charge because of bootlooping so even the "fridge fix" doesn't work. Maybe I will try to change the battery but here in france it's really hard to find Omnia 7 stuffs. Maybe its firmware problem because my phone dont look so hot but it acts like overheat problem. Maybe trying to calibrate the temperature sensor by diagnosis if someone knows how to. I'm ok to try it =)
If someone can give us the normal temperature of their omnia 7 maybe we can compare and try to find the solution.
Thanks for reading my bad english ! =D