[Q] HD2 Partially Frozen?!? - HD2 Android Q&A, Help & Troubleshooting and Genera

Hi all, Yesterday I changed my set up from HD2Froyo_V3 to AmeriCanAndroid AOSP HD2 GB233 CM7|bkup2sdext234 [KERNEL:AmCanAndroid r3.06] Cyanogen CM7 (Gingerbread 2.3.3) (off SD card).
Installed and after some bugginess, it worked fine. It did eventually stop responding as before. I could use the hard keys to toggle it from sleeping/not sleeping, but it stopped recognizing any touch, anywhere on the screen.
So, I did a hard reset. Worked at first, then stopped working again.
So I went to T-Mo (even though I am using it unlocked on ATT) and updated the ROM to 3.14.531.1. Restarted, and still not working.
Bottom line: All the hard buttons work, but the screen does not respond. Was going to go through Task 29, but not sure if there is something else to do in the meantime
Currently:
2.15.50.14
15.42.50.11
3.14.531.1
Please help! Thanks

I had this problem before. It means the screen is dead. Call T-Mobile and have them send you a replacement phone.

Thanks for the reply- is that the only solution? I had originally searched "screen frozen" and didnt get anything that sounded like my issue. I have since found other posts with "screen unresponsive", but other than sending the phone back, there havent been many solutions.
Know of anything else to try before I do that?
Also to note- my phone/battery is not running hot at all like many others have reported.
Brian

T-Mobile Advice
Update: So I just got back from the Tmo store, and explained the situation to one of the guys. He sounded like he knew exactly what I was talking about, even mentioned his great site and how he uses it.
He told me that this was a known issue and had to do with HTC Sense-this sound right to anyone? He also said that there was an update to the ROM to correct it. however, the ROM is 2.13.531.1, which is older than what I just changed to- does this make sense to anyone? (http://www.t-mobile.com/wmupgrade/)
Thank you.

Related

HTC Magic Port Radio Issues (SOLVED)

(solution at the bottom of this post)
Hey, ive searched for a little while now and i havnt found a solution, so if i missed it im sorry just point me in the rigth direction. In the mean time, here is my issue:
Its the same issue with:
4.5
4.9
5.0
(these are the only onces ive used)
all downloaded from:
http://code.google.com/p/sapphire-port-dream/
now ive wiped before flashing each update, and even wiped after the update, ive even gone back to rc29 and then trying again
when i get the phone to finish booting up, my radio gives me issues, it will show full bars, then none, then full, then none, never showing edge, so i go into wireless settings and realize that every 20 seconds or so, airplain mode is coming on for a half a second then going back off, without me clicking it, but when it does this, it never shows the airplane icon where it does if i click it myself in the top status bar
now if i manage to dial out a call at the right time, it will keep the full bars, and dial out properly, i can have a half hour phone call or longer without a problem, when i hang up, i have full bars AND edge for atleast a hour or so, and then i drop edge all of the suddon and go back into the airplane loop, inwhich a simple phone call (even to voicemail) fixes it temporarily
this issue happens as soon as i reboot the phone as well, as it starts up, it shows no connection, then emergency calls only, then tmobile, and repeats
when under mobile settings when trying to select a network manually if im lucky for it to show tmobile and at&t, 90% of the time it tells me it cant connect to tmobile due to my sim. if i keep clicking it it will say registering to network, but it will stay in the loop with the airplane mode flickering on and off
again, if this is something stupid im missing, or if its been explained elsewhere, my bad just point me in the right direction, but either im not searching for the right thing or ive just completely missed it, either way, someone help me before i have to go back to JF 1.42, im really enjoying this magic port
Ok, so thanks to the suggestion to "update the radio" and Google for pointing me in the right direction. I did as follows, and so far, so good.
Download this file to SD card
http://sapphire-port-dream.googlecode.com/files/Saphire-Radio-Update (rc33).zip
Saphire-Radio-Update (rc33).zip Sapphire Radio 2.22.19.23
Rename it update.zip
Reboot Phone in Recovery
(I wiped, this may not be needed, but I did anyway)
Alt + S to install the update
the phone will ask you to do the home + back to reboot, press it and it will do a few other things, including reboot into a screen with a arror pointing at a microchip, then it will reboot back into recovery
hit the home + back yet again to perform another reboot and it will boot up normally and so far, ive yet to have an issue with my radio after this
wootroot-
THANK GOD I AM NOT ALONE!!!!
This problem has been plaguing me as well with all of these new builds!!!
Ultimately I ended up going back to JF 1.42 MOD because I needed a working phone.
I flashed to 5.0G tonight... and its doing the same thing... radio on then radio off. I tried flashing to the new Sapphire radio... nothing works.
I would love for someone to come up with a working solution.
Thanks!
Web
webgrafix said:
wootroot-
THANK GOD I AM NOT ALONE!!!!
This problem has been plaguing me as well with all of these new builds!!!
Ultimately I ended up going back to JF 1.42 MOD because I needed a working phone.
I flashed to 5.0G tonight... and its doing the same thing... radio on then radio off. I tried flashing to the new Sapphire radio... nothing works.
I would love for someone to come up with a working solution.
Thanks!
Web
Click to expand...
Click to collapse
i feel the same way, i thought it was just me
there has to be something im missing, so many other people use these builds without issues like this, there is no way someone could put up with this issue and use the phone as a daily phone reliably
if you want to have 5.0 (well i flashed H not G but im sure it would work regardless) time a phone call to your voicemail when your radio flashes on and when it vibrates saying the call connected, hangup, and everything will be fine for a few hours
do me a favor though, read over the stuff i just added to my first post, see if your phone is doing anything different than mine, that way when someone who comes in here and is able to help, they know exactly what our phones are doing, and hopefully its not just us with this issue and it will get others in the trend of explaining in detail what is wrong with theres, maybe this will help speed up getting a solution lol (wishful thinking?)
I am redoing things once again.... reflash, etc.
Keeping my fingers crossed.
But it's late and I am tired and annoyed.
If it happens again... I will try to make a video of whats happening so others can actually see it.
I thought I was going crazy I'm on 5.0G now the new one which adds busybox but I've been having the same exact problem as the OP but I haven't tried the Sapphire Radio yet but we all seem to experience different issues anyway.
Land Of The Trill said:
I thought I was going crazy I'm on 5.0G now the new one which adds busybox but I've been having the same exact problem as the OP but I haven't tried the Sapphire Radio yet but we all seem to experience different issues anyway.
Click to expand...
Click to collapse
no fun, sorry your having issues too, you say we are having different issues, could that be because we are using the HTC code and your using the GOOGLE code? or did i misunderstand you?
can you explain a little more about the sapphire radio vs other radios? ive been trying to understand what the difference is, and how to switch between them, but so far im unable to find a clear answer, so can you tell me the difference and how to switch between them?
thanks for your help
EDIT:
oh and what do you use busybox on the g1 for? i just read up on it (http://en.wikipedia.org/wiki/BusyBox) and i have a general idea of what it is now, but whats the use of it on the g1? do you use it as kind of a DOS for the g1? is it more for developers than end users?
This problem has happened to me but seems as all I needed to do was to reupdate the radio. It worked for me!
Mast3rmatt said:
This problem has happened to me but seems as all I needed to do was to reupdate the radio. It worked for me!
Click to expand...
Click to collapse
thanks man, i just did that using this radio update, so far (on 5.0) im not having any issues, for the record i did a wipe before updating the radio just to make sure i started fresh
i used this update:
http://sapphire-port-dream.googlecode.com/files/Saphire-Radio-Update (rc33).zip
Saphire-Radio-Update (rc33).zip Sapphire Radio 2.22.19.23
http://sapphire-port-dream.googlecode.com/files/Saphire-Radio-Update (rc33).zip
download this.. all is resolved.
it has been discussed over a hundred times in the original thread.
Still having issues!!!
I am still having these same issues!!!
I posted a video here....
http://www.youtube.com/watch?v=0-j5x953Vkw
Its driving me nuts! I downloaded and flashed the Sapphire Radio RC33 twice! Still acting up.
It runs fine in JF1.42MOD.
Any ideas??? Any other radio ROMS I can try?
webgrafix said:
I am still having these same issues!!!
I posted a video here....
http://www.youtube.com/watch?v=0-j5x953Vkw
Its driving me nuts! I downloaded and flashed the Sapphire Radio RC33 twice! Still acting up.
It runs fine in JF1.42MOD.
Any ideas??? Any other radio ROMS I can try?
Click to expand...
Click to collapse
try reflashing the rom, then do the radio update
Hi all, I've just rooted my phone (Australian release on Optus) and i was wondering if the radio update has regional limitations or not? Because i've heard positive things about it but I don't want to screw my phone up.
webgrafix said:
I am still having these same issues!!!
I posted a video here....
http://www.youtube.com/watch?v=0-j5x953Vkw
Its driving me nuts! I downloaded and flashed the Sapphire Radio RC33 twice! Still acting up.
It runs fine in JF1.42MOD.
Any ideas??? Any other radio ROMS I can try?
Click to expand...
Click to collapse
did you get it working right? i tried the 5.0h as well and did the sapphire radio update and mine was doing that as well so i went back to jf. i wouldn't mind trying it again if i could actually use my phone. lol

Frozen screen when calling

Hi. I've had these problems with my htc hd2, I've had the sms probs, but that got fixed after talking to you guys And now when people call me, or I call other people it freezes, im able to stop the conversation (which doesn't actually start), reset the machine (red button on the back or pull-out-battery) and then call back... This is really annoying, it has happened twice today, one time yesterday, and one time every day before.. I don't call people or receive alot of calls, but always the first call "****s up". Then its ok for the next call. Doesn't happen to anything else (yet), only calling. It's not that big of a problem, but my bills are keeping to get longer seeing that I have to call back all the time. :/
Jnygaard
I think the information you are providing is just a bit to little. you have explained your problem but you are not telling what radio and rom you are using.
in general have you tried a hard reset? or is the problem also there with your sd card in the phone? people have problems with phone freezes because of sd cards. especially the larger cards.
Oh yeah, sorry, I'm abit new to this.
Rom: 1.66.409.1 (NOR)
OS: 5.2.21869
Radio: 2.06.51.07
I always use a SD-card which is the standard 2gb which came with the phone, i could go some days without, and see if it works. Unless you have any other ideas?
Haven't tried a hard reset, doesn't that mean I'd have to upgrade it again?
I suffered from this last week & almost tested the bounciness of the phone I got so annoyed with it. As you'll see from my postcount I am an absolute noob but...I removed a couple of custom taskbars I had installed & bizzarrely everything returne to normal. probably a complete coincidence which I'm sure the experts here will confirm
Clever.. But "Custom taskbars" what did you mean by that, I'm more of a noob than you ;b
Hi, the taskbar is the info' strip display at the top of the phone. The standard one is a "clunky" black & white design. I installed some fancy, coloured ones which I now know should only be installed on HD2s with winmo6.5."whatever number it's at now" installed. Mine is a stock 1.66 ROM with winmo 6.5 device. Like I said the two may be completely unconnected but - touch wood(Ooh err missus), I've not had a call freeze since uninstalling them. I can't believe I've been outnoobed either lol! Best of luck...
Oh, yeah I've got the stock "black 'n white chunky" one :/ so there must be something else
I'll keep an eye on this thread for updates, of course I tempted sodding fate & the bloody thing locked up on me about half an hour after posting my reply. Cover off & soft reset & we're off again but this is soooooooooooo annoying when it does happen. best of luck to you.
Dunno if this is alowed, but Bump? (bring up my post )
Jnygaard said:
Oh yeah, sorry, I'm abit new to this.
Rom: 1.66.409.1 (NOR)
OS: 5.2.21869
Radio: 2.06.51.07
I always use a SD-card which is the standard 2gb which came with the phone, i could go some days without, and see if it works. Unless you have any other ideas?
Haven't tried a hard reset, doesn't that mean I'd have to upgrade it again?
Click to expand...
Click to collapse
what upgrades are you talking about? if you've installed any apps or customisations then you'll have to reinstall those after a hard reset, but otherwise it will just blow away all your info and give you a clean slate to start from with whatever ROM/Radio combo you have. definitely worth doing if you haven't done that yet.
otherwise maybe try upgrading the radio? or another ROM if that doesn't work...
Jnygaard said:
Hi. I've had these problems with my htc hd2, I've had the sms probs, but that got fixed after talking to you guys And now when people call me, or I call other people it freezes, im able to stop the conversation (which doesn't actually start), reset the machine (red button on the back or pull-out-battery) and then call back... This is really annoying, it has happened twice today, one time yesterday, and one time every day before.. I don't call people or receive alot of calls, but always the first call "****s up". Then its ok for the next call. Doesn't happen to anything else (yet), only calling. It's not that big of a problem, but my bills are keeping to get longer seeing that I have to call back all the time. :/
Click to expand...
Click to collapse
Try flashing to one of the latest Radios.
I had this problem when I was on a very old Radio 2.04 with the latest custom Roms.
Well, I have the latest rom, and thats the only rom I can get :S and isn't the radio upgraded with the rom ? if not, where do I upgrade the radio ? (radio: 2.06.51.07)
radios are in one of the stickies in the ROM forum
http://forum.xda-developers.com/showthread.php?t=611787
if you want info on how to flash it then read thru the relevant stickies
Finally understood and downloaded/flashed a new radio (2.08), after hours of reading and decrypting "nerd language" (no offence of course). We'll see if it helped tomorrow, if I have no probs tomorrow it *might* have been fixed!
TMOUS user here. Have had the HD2 for a total of 5 days. Making phone calls, it freezes repeatedly. I will receive a phone call(feel it vibrate, try to answer, and it just locks. Can still hit the Home button and hit HD2SoftReset, but this really sucks.
R:2.08.50.08?2
G 15.34.50.07U
D 2.10.82076 8G
Hopefully that's the radio info you need. It is a stock TMOUS rom. Installed a handful of Apps, and loaded up some music on my microSD card. Any suggestions?

Can a ROM interfere with HTC Sense?

First I apologize if this has been answered in a prior thread but my phone is my only internet access at the moment and my Sense has crashed making it VERY difficult to do any searching.
So anyway, today I went to unlock my phone and it was frozen. I did a soft reset and when it came on Sense would not work. I've been running the Elegancia GTX ROM for over a week now just perfectly then today sense crashed. So i wanted to know if reflashing the ROM could fix it or if its a hardware issue? any input would be MOST appreciated. Or any fixes you know of. Thanks.
Try this...
donkeypunch85 said:
First I apologize if this has been answered in a prior thread but my phone is my only internet access at the moment and my Sense has crashed making it VERY difficult to do any searching.
So anyway, today I went to unlock my phone and it was frozen. I did a soft reset and when it came on Sense would not work. I've been running the Elegancia GTX ROM for over a week now just perfectly then today sense crashed. So i wanted to know if reflashing the ROM could fix it or if its a hardware issue? any input would be MOST appreciated. Or any fixes you know of. Thanks.
Click to expand...
Click to collapse
if your having that much problems with the rom, flash a new rom,
(i prefer core cell series) and when you flash it do a hard reset...
and it should be fine, maybe a program you installed ain't compatible with sense.
If the only issue is with sense (i.e. everything works just fine when sense is off), then it's defintely software related and not hardware, so you can rule that out.
What's probably happend is that one or more of the manila files that sense is "made of" has gotten corrupted or deleted. There's over 3000 of those files (if I remember correctly), so finding exactly which ones is probably impractical.
I would start by uninstalling any recently installed apps/tweaks. This may not solve the problem, but it's the easiest thing to try first. If that doesn't work, then hard-reset the current ROM you're on now...just backup any crucial data from the phone first, and catalog your installed cabs etc for reapplying afterwards. Then, if you still can't get sense to behave, go hunting for another ROM to try.
Also note that any time you flash a ROM to your phone, it's always a good idea to do a hard-reset immediately, before using the new ROM, just to help insure stability of the flash.
Hey thanks Phunkee,
I got it figured out. What it was... I was using the Co0kies HTE that came with the ROM and when I changed the 'custom operator text' and the 'main text color' (to red) it messes with sense. I dont know why. But yesterday I did a hard reset, it fixed it. So before I installed anything I decided to try that same step again and what do ya know...Sense crashed.
I think I saw something about using Red in the forum last night as I was looking for a new ROM but I may have dreamed that haha. Either way, I now know not to do that again. Im running the Omega Series Alexander ROM now, I changed the 'custom user text' (not to red, but still custom) and so far all is well.
Great advice though, thanks for the help! And ya I ALWAYS do the hard reset after flashing, and Task 29 PRIOR to flashing. Yesterday I was oping to avoid a hard reset just because I hate having to re-setup everything back to the way I like it.
-Travis
i had that happen twice on elegancia gtx last week and no i didnt mess with my operator text
lbhocky19 said:
i had that happen twice on elegancia gtx last week and no i didnt mess with my operator text
Click to expand...
Click to collapse
Did you mention it to Steve? It might help him to fix it if more than one person is experiencing it...
For now I switched to Omega Series, getting the same speed and performance so its working out pretty well so far.
il let him know, i switched to omega gtx as well, much better battery so far

[Q] What does it mean when HD2 hangs on startup?

I am not sure if this has to do with using Android or not, but sometimes my HD2 decides to reboot itself unexpectedly, on WM as well as on Android and I can't really find what's causing it.
But what happens is, after switching itself off, it switches itself on again and hangs on the HTC logo, sometimes with or without the following info:
R 2.10.50.28_2
G 15.40.50.07U
D 1.66.76641
I am using stock ROM that came with it, i assumed it will be stable by itself but it reboots itself randomly sometimes just like on Android.
Does it have to do with the Radio version (i changed it from 2.07.xx). I tried 2.12.xx before and had same problems.
I should note that the only way for it to run again is to remove the battery for a while and then put it back. If i remove it and put it back briefly it will still hang.
Anyone is familiar with this strange behavior?
Thanks
ME too
I have the EXACT same problem. It only started for me after using android. now whenever i run Android it will unexpectedly reboot and sometimes hang like yours. It also does it in WM though not as often. I was able to notice it might have something to do with data connections bc if i run android but only use wifi it seems to be fine. I tried changing Radios WM ROMs and Android builds i even hardspled my phone again but nothing solved it. The problem needs to be talked about more. it got so bad for me I bought a Desire and gave up on my HD2 for the moment. Keep this thread up.
sounds like i have to follow
I hope not!
I notice if i do heavy download on wm or android i get it. But it could be that the phone is too hot? But it's not alarmingly hot tbh.
I hope more people can shed light on this.
Thanks for your input.
Yeah this is what seems to happen to me too, i start a downlogsd it gets a bit warm then freezes or reboots and gets stuck. However it doesnt even have to be a large download for me, a simple cab file or youtube video sometimes. And as far as heat, this never used to be a problem and i know for a fact my phone used to heat up way more before without a problem.
Maybe the qualcomm chipset go in "safe mode"..i remember that for first start tickle the orange led and after the device freeze or restart..maybe your device overheat. Try to touch cover's device or install a battery status monitor software. If you have changed radio, return on the original status. In case the restart happen always, make a backup using Pimbackup, and do an Hard Reset. For first try to use the telephone without the memory card and test the stabilty. If is all ok, you have to provide to format your SD card in Fat32. Try also to change the HSPL with the original SPL.
What happened to this thread? Suddenly 3 recent posts have disappeared?
relic said:
What happened to this thread? Suddenly 3 recent posts have disappeared?
Click to expand...
Click to collapse
Forums Restored from Backups - LOST DATA - PLEASE READ
As many of you may have heard, we underwent routine maintenance on our Database Server. Upon rebooting the Database Server, it refused to boot and all indications are that the RAID 10 (what is RAID? http://en.wikipedia.org/wiki/RAID) array failed.
We have restored the Forums from a 24 hour old backup. We know this is not ideal, but at this point, the chances of recovering the failed array are slim.
We sincerely apologize for this. In fact, this maintenance was intended to boost the redundancy of our database setup and lightening strike.
http://forum.xda-developers.com/showthread.php?t=792013
__________________
svetius
-----
User Experience Admin
xda-developers
http://forum.xda-developers.com/announcement.php?f=743
Thabks. Back to the subject, today i tried downloading on wifi a 150mb file on android and it rebooted byitself.
Then i tried to play a wmv video file on WM stock ROM and after 6 min it rebooted.
So its starting to look more and more like cpu/heat problem, anyone having these issues?
So does anyone think this might have something to do with all the overclocking in those android builds we've been using?
After 45 mins of install HD2 still hanging?
Hi, I just installed FroyoSense by darkstone
Release date: 07.AUG.2010
I don't know if this is the latest (probably not) but after 45 minutes of install the screen has in the top left hand corner tiny small text (excuse my lack of knowledge here) but no scrolling text as I expected, its now like 50 minutes, how long should it take?
Any help please would be appreciated, thanks
John
New to the HD2
So, I just bought a used HD2 a week ago. It was having similar problems in WM. I took it to a local store, and they said that is just how WM phones are. I've flashed HSPL and different radios and ROMs, installed Android, but still have trouble with freezing and rebooting on it's own no matter what I do. IT happens the same in WM or Android. Is there any way to find out if these might be due to hardware problems caused by the previous owner?
I got the same problem, when I do a lot of things on the same time on the HD2 it hangs or reboot. During de restart of the phone it hangs on the White screen with HTC on it. I have te take the battery out of it en than reboot again.
When I listen music and Internet the same time it almost always happends.
It happends on WM but also on Android, I tryed different ROM's and Radio Version's but nothing worked. Also tryed to work without SD-card, but still the same problem.
So I have no idea how to solve the problem...
I hope someone now's how to solve it...
Sorry for my bad English but I hope it's clear
FroyoStone with HTC Sense V2
Polar bear said:
Hi, I just installed FroyoSense by darkstone
Release date: 07.AUG.2010
I don't know if this is the latest (probably not) but after 45 minutes of install the screen has in the top left hand corner tiny small text (excuse my lack of knowledge here) but no scrolling text as I expected, its now like 50 minutes, how long should it take?
Any help please would be appreciated, thanks
John
Click to expand...
Click to collapse
Ok having waited for 2 hrs, I shutdown and installed FroyoStone v2, this time the tiny text appeared and faded after about 5 -10 seconds and the screen has gone blank, is this normal? No scrolling text, nothing, I going tpo re-boot and will keep you updated. Thx
If you read the previous posts you would know this thread has nothing to do with the problem youre describing. I understand the confusion of the title but pls read the thread first.
Polar bear said:
Ok having waited for 2 hrs, I shutdown and installed FroyoStone v2, this time the tiny text appeared and faded after about 5 -10 seconds and the screen has gone blank, is this normal? No scrolling text, nothing, I going tpo re-boot and will keep you updated. Thx
Click to expand...
Click to collapse
Your problem is unrelated to this thread.
So far we have more and more people having the related issue on WM and Android. We need some expert to help us pinpoint the problem.
jasperbleumink said:
I got the same problem, when I do a lot of things on the same time on the HD2 it hangs or reboot. During de restart of the phone it hangs on the White screen with HTC on it. I have te take the battery out of it en than reboot again.
When I listen music and Internet the same time it almost always happends.
It happends on WM but also on Android, I tryed different ROM's and Radio Version's but nothing worked. Also tryed to work without SD-card, but still the same problem.
So I have no idea how to solve the problem...
I hope someone now's how to solve it...
Sorry for my bad English but I hope it's clear
Click to expand...
Click to collapse
i have the same issues.
I can add also playing videos for longerthan 5-10min would make the phone reboot too weither its WM or android.
Today I was in the Store where I bought mine HTC HD2, because I was sick off it. They told me that is was a familiar problem with the HTC HD2. They also would repair it free for me. I didn't do it yet because first I have to delete my HSPL etc.
I asked them also what the would repair to solve te problem, he told me: the will do a complete bodyswap. So everything will be renewed, exept the tochscreen and front.
So I guess it is a real and serious hardware problem....
Why we dont hear people conplaining about it if its comon?
I find that very odd.
Someone could try PMing one of the devs in the forum and linking them to this thread to see if they could shed some insight or at least bring more attention to the issue.
Well I live in the Netherlands and on the Dutch HTC HD2 forum, I heard some people complaining about it. But the salesman of the store said that it is a familiar problem, so that sounds to me like a regular problem. But indeed it's weird we doesn't hear more people complaining.
Maybe the most of the people think is normal with WM, but I am really sick of it...

[Q]soft keys doesn't respond and screen go crazy

i'm running on a darkside prefinal rom for about a month.
suddenly the soft stopped responding(don't work at all), and the screen sometimes think i'm touching it when the phone lays on the table far from me.
i think i should mention that before the darkside i had a gingerbread at&t stock rom and after that a cm7 nightly rom.
i read on the internet and even in this forum that i need to run a pds fix.
i tried that it fixed the phone for about day or two and then everything went wrong again.
i returned to the store where i bought the phone. they burned me a at&t original stock rom. that fixed the problem for two hours at most.
i wanted to know if someone knows how to fix it or did anyone encounter this problem.
thanks
Nir

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