We just got the Xoom from Verizon a few days ago and it's the only device that we have with Verizon. Apparently the password reset for the Verizon online account can only send a text message to the device. There's no email option online or when calling customer service. A temporary password will have to be mailed instead.
That's what the site says, but it's been 12 days and I never got a letter, but my account did get charged for 2 text messages. And Verizon customer support is a bunch of idiots that just repeat over and over that I should have gotten the letter in 3 to 5 business days. Only letter I got is the billing statement.
Did you call customer service to initiate a letter to be sent and now 12 days later there's nothing?
i called customer service and had them transfer my service to one of there test devices that could get text messages. once he did that i gave him the password i wanted and he set it all up for me. took about 20 min but it worked.
gnahc79 said:
Did you call customer service to initiate a letter to be sent and now 12 days later there's nothing?
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Click to collapse
I did call them, twice actually. Still nothing. They have no idea what they are doing over there.
Ryououki said:
I did call them, twice actually. Still nothing. They have no idea what they are doing over there.
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Click to collapse
sounds like AT&T . I'll give it a week or so and then call back and try what g2theno posted.
Do what I did.
I went into the verizon store to complain about it (I didn't know about the mail option). They called the customer service people in front of me and had them give them the passord while I sat on my Xoom and logged in. It took about fifteen minutes and I was able to change my password before I walked out Verizon's store.
I bought the 800$ Xoom so I actually went in to verizon to start my service. The guy there who acted like he knew everything told me I was going to get a text. When I told him I for sure wasn't going to get one because this isn't a phone he for sure guarenteed me that since it was a free text from verizon I would receive, he was being so certain of himself I put my logic away an left.
So when I went back the next day he end up looking really stupid. He was even trying to tell me that if I sign up for unlimited data now I was guarenteed it for life. And I politely told him that I would be guarenteed it for the duration of the two year contract but he wouldn't listen to me and kept insisting "We (verizon) wouldn't take the data plan from you at the end of your contract" . Can anyone verify this for me? I'm pretty much certain that you only get it for the contract even if you sign up for another at the end of it.
RadDudeTommy said:
They called the customer service people in front of me and had them give them the password while I sat on my Xoom and logged in.
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YMMV, 'cause I tried this at two VZ stores and got nowhere. Maybe since I tried this on the 25th and 26th that by now they've got a workaround in CS, but I had to wait for my letter to show up.
I wonder what they're going to do when the iPad 2 comes to VZ; those can't get texts either, and if they've suddenly worked up a fix for those guys and not us I'm going to hate VZ just a little more.
He was even trying to tell me that if I sign up for unlimited data
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Click to collapse
Um, what "unlimited" data plan is that? AFAIC, VZ has no such plan for non-phone devices.
g2theno said:
i called customer service and had them transfer my service to one of there test devices that could get text messages. once he did that i gave him the password i wanted and he set it all up for me. took about 20 min but it worked.
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Click to collapse
Did the same and about 15 minutes later I was all set. The problem I now have is the Verizon app won't connect with the new password. Only works on 3G. I can still log in on the website though. The rep I worked with was very nice and said she would submit a ticket on the app. Apparently I wasn't the first Xoom owner to have this issue.
got the letter, password did not work. went to a verizon store, one rep said the xoom gets text msgs. Once he realized he was wrong, another rep called customer service...waited on hold for 15-20 min and they just opened a problem ticket, i.e. "i have no clue what to do let's hand it off to someone else". I offered the test device option but neither rep knew the ph# of one of the test devices. I'll call customer service again tomorrow....yay.
When I first requested my temp password I was told to wait for a mail in the mailbox. So I kept going back the online account. I retry to send the mail and still nothing in the mailbox after three weeks. So I called then up again and was told not to resend the reset password online. He resent the reset passwords and told me to wait for it again in the mail with in a week. Surely within there four days I got pain old envelope in the mail with verizon logo. It had my password. So the lesson is, only reset your password once.
Sent from my Nexus S using XDA App
RadDudeTommy said:
So when I went back the next day he end up looking really stupid. He was even trying to tell me that if I sign up for unlimited data now I was guarenteed it for life. And I politely told him that I would be guarenteed it for the duration of the two year contract but he wouldn't listen to me and kept insisting "We (verizon) wouldn't take the data plan from you at the end of your contract" . Can anyone verify this for me? I'm pretty much certain that you only get it for the contract even if you sign up for another at the end of it.
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Click to collapse
Verizon doesn't drop plans when your contract is up. However, they will weasel you out of your plan when you do upgrades or changes. At least this has been my experience.
Though, the Xoom doesn't have an unlimited plan that I'm aware of so the point is moot.
I just cancelled my contract with Verizon and returned the Xoom (and have the Wifi one coming next week). I must have spend 2+ hours on the phone with them over the past 2 weeks. They sent me two passwords in the mail, both did not work. And they kept trying to send me text messaging. The Xoom was great, but VZ just pissed me off with the lack of planning for this device. If I am spending that amount of money, I want to be able to see data usage on line.
WiFi here I come!
I called and was told to wait for a snail mail for my password. I got it in 3 days. Set up my account and changed my password. Ymmv I guess. No text charges incurred.
Sent from my Xoom using XDA App
I did it over the phone.. took 20 minutes to do though. She changed the plan for my Xoom to voice service, put a dummy esn on my cell (which is on a different account, in a different name.. but I'm an authorized user for that acc.) I then activated the Xoom number on my cell, went online did a password reset. Got it on my cell, setup my password, she then changed my Xoom acc back to a tablet plan and noted the acc just in case I somehow get billed incorrectly, but I won't since it was within a 24 hour window (20 minutes really) then she set my cell esn back to my cell number. It was a hassle, but well worth it, because I found out they entered my address into their system wrong haha. Did this all over a landline, even used my tablet tog o online and do a password reset, which is odd since my tablet shouldn't have been activated since my cell was using the same number :/
parrotheadmjb said:
I did it over the phone.. took 20 minutes to do though. She changed the plan for my Xoom to voice service, put a dummy esn on my cell (which is on a different account, in a different name.. but I'm an authorized user for that acc.) I then activated the Xoom number on my cell, went online did a password reset. Got it on my cell, setup my password, she then changed my Xoom acc back to a tablet plan and noted the acc just in case I somehow get billed incorrectly, but I won't since it was within a 24 hour window (20 minutes really) then she set my cell esn back to my cell number. It was a hassle, but well worth it, because I found out they entered my address into their system wrong haha. Did this all over a landline, even used my tablet tog o online and do a password reset, which is odd since my tablet shouldn't have been activated since my cell was using the same number :/
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You got a very competent CSR! I don't have Verizon for my phone so that's not an option. Even if I did there's so many things that could go wrong with that process, yikes.
Is there any updated resolution on this? Last month I spent around 2 hours talking to 4+ CSRs, nobody could help me change my password. They kept telling me to just reset online and wait for it in the mail. I did that originally and the password they sent me didn't work (guessing that I must have reset it again before I got it in the mail). Eventually they comped me a free month and told me to reset it once more online, wait in the mail, guarantee it will work... Well here I am 3 weeks later and I've gotten nothing in the mail.
I'm really dreading another 2 hour phone call with Verizon... is there an easier way? I suggested switching my # to one of their test devices w/ each of 4 CSRs and all of them said that was impossible.
The mail in password DOES work, you just have to be patient . Once you call Verizon to mail a password, make note of the date of when you placed the call. You should get a letter up to a week later with the temporary password. Be sure the date on the letter is the day of or 1-2 days after you placed the call.
The temporary passwords wipe out each other, meaning only the latest generated password will work. I kept resetting myself by calling Verizon to send a letter, using an old temporary password, locking the account after too many attempts, which requires another temporary password to be sent etc etc.
kcrudup said:
I wonder what they're going to do when the iPad 2 comes to VZ; those can't get texts either, and if they've suddenly worked up a fix for those guys and not us I'm going to hate VZ just a little more.
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Click to collapse
... so last week I went over to the VZ forums iPad2 section to see just how VZ handled this for iPad users?
Yup, just as I'd suspected, they gave them an applet for using in settings that lets them automatically manage their accounts from the get-go. No such love (and it wouldn't have been that hard to implement!) for us Xoom folks.
If you root your Xoom and go into the development forum, replace your framework then you'll be able to receive texts on your Xoom, that's the quickest way to reset your account password.
Related
hey,
i installed push email (port88) on my phone, i have had it for two months (awesome service).
The only problem is my databill is 200$... for the second time. I have a 1 meg plan. i dont receive many emails on this phone.
I apparently went over 5 megabyets. My phone doesn't go over 0.05 KB a message as i have the default option to restrict it from downloading anymore.
I probably received 80 emails in a month (thats exagerating it). If we multiply 80x0.05 we get 4. Thats 4 Kilobytes used. I also send about 6 emails a month. That's not even 10kilobytes a month.
I never use my browser and it doesn't browse to sites itself (due to being in my pocket.) And the only data i use is for my email.
Does anyone have any ideas to what can be happening?
your phone could be autoconnecting to gprs/edge. and the constant connection could be sending kb back and forth without your knowledge.
hiimcliff is right on..
The way direct push works is that it maintains an HTTP(S) connection back to the Exchange Server.. Even though you might not be receiving emails, the phone will still be sending data to maintain the connection. That's the likely cause of it.
I asked my provider (fido) if i maintain a conenction, will i be charged, even if i keep disconnecting and reconnecting? I had the guy ask his tech
he replied, i can connect/disconnect as many times as i liked. Aslong as i didn't browse on anything, send receive data, i would be fine. Connecting doesn't use any of my data.
imasri29 said:
I asked my provider (fido) if i maintain a conenction, will i be charged, even if i keep disconnecting and reconnecting? I had the guy ask his tech
he replied, i can connect/disconnect as many times as i liked. Aslong as i didn't browse on anything, send receive data, i would be fine. Connecting doesn't use any of my data.
Click to expand...
Click to collapse
thats crap. dont listen to that. there is no way for them to determine, email kb's from connect/disconnect kb's. makes no sense imo.
imasri29 said:
I asked my provider (fido) if i maintain a conenction, will i be charged, even if i keep disconnecting and reconnecting? I had the guy ask his tech
he replied, i can connect/disconnect as many times as i liked. Aslong as i didn't browse on anything, send receive data, i would be fine. Connecting doesn't use any of my data.
Click to expand...
Click to collapse
connecting to GPRS may not use data (Questionable) but the constant traffic back and forth when your device talks to exchange definatly will.
I have push email on 2 different wizards and my bill shows a day to day readout of my usage which is never less than 7 megs a day. I generaly use about 2gb of data per month on each device sometimes as much as 4gb. The high monthly usage is attributed mostly to flashing my phone many times and resyncing my whole exchange account over active sync as well as teathering my laptop to the pda and surfing around.
If you use the push email you should just get unlimited data. $35 a month gets me unlimited data here in the states (nationwide no roaming) I think that is a pretty good deal. That is for each device so $70 a month on my cell bill is for data.
WELL WELL WELL.
So i got curious about this situtation about half way through posting this message, soo.... I called up FIDO and after navigating through their auto attendant I got some french canadian guy who told me a little secret after much poking and proding. Are you ready? This dude said that if I call in and say that I have a "HipTop" (equivalant to tmobile sidekick) that I could get unlimited data for that for $20 per month. He said they don't sell the HipTop anymore buy that if I had one (or said I had one) that I would get $20 a month data all day long. WOOT!
ok Canadians go forth and get your data plan.
be careful with that. providers are sometimes know to revert your phone back to the original and that could result in changing your plan back to a per/kb plan which can cost you loads of money.
computer9cowboy said:
connecting to GPRS may not use data (Questionable) but the constant traffic back and forth when your device talks to exchange definatly will.
I have push email on 2 different wizards and my bill shows a day to day readout of my usage which is never less than 7 megs a day. I generaly use about 2gb of data per month on each device sometimes as much as 4gb. The high monthly usage is attributed mostly to flashing my phone many times and resyncing my whole exchange account over active sync as well as teathering my laptop to the pda and surfing around.
If you use the push email you should just get unlimited data. $35 a month gets me unlimited data here in the states (nationwide no roaming) I think that is a pretty good deal. That is for each device so $70 a month on my cell bill is for data.
WELL WELL WELL.
So i got curious about this situtation about half way through posting this message, soo.... I called up FIDO and after navigating through their auto attendant I got some french canadian guy who told me a little secret after much poking and proding. Are you ready? This dude said that if I call in and say that I have a "HipTop" (equivalant to tmobile sidekick) that I could get unlimited data for that for $20 per month. He said they don't sell the HipTop anymore buy that if I had one (or said I had one) that I would get $20 a month data all day long. WOOT!
ok Canadians go forth and get your data plan.
Click to expand...
Click to collapse
computer9cowboy said:
connecting to GPRS may not use data (Questionable) but the constant traffic back and forth when your device talks to exchange definatly will.
I have push email on 2 different wizards and my bill shows a day to day readout of my usage which is never less than 7 megs a day. I generaly use about 2gb of data per month on each device sometimes as much as 4gb. The high monthly usage is attributed mostly to flashing my phone many times and resyncing my whole exchange account over active sync as well as teathering my laptop to the pda and surfing around.
If you use the push email you should just get unlimited data. $35 a month gets me unlimited data here in the states (nationwide no roaming) I think that is a pretty good deal. That is for each device so $70 a month on my cell bill is for data.
WELL WELL WELL.
So i got curious about this situtation about half way through posting this message, soo.... I called up FIDO and after navigating through their auto attendant I got some french canadian guy who told me a little secret after much poking and proding. Are you ready? This dude said that if I call in and say that I have a "HipTop" (equivalant to tmobile sidekick) that I could get unlimited data for that for $20 per month. He said they don't sell the HipTop anymore buy that if I had one (or said I had one) that I would get $20 a month data all day long. WOOT!
ok Canadians go forth and get your data plan.
Click to expand...
Click to collapse
lol i was aware of that secret actually but i didn't want to pay 20 dollars as i didnt' think i'd use unlimited. GRR i got screwed.
One question, i have my phone set to manually synch. So it only synchs upon request but my emails come in.
I still dont udnerstand how i used so much data if i dont synch.
hiimcliff said:
thats crap. dont listen to that. there is no way for them to determine, email kb's from connect/disconnect kb's. makes no sense imo.
Click to expand...
Click to collapse
I'm sorry, can you please rephrase taht?
imasri29 said:
lol i was aware of that secret actually but i didn't want to pay 20 dollars as i didnt' think i'd use unlimited. GRR i got screwed.
One question, i have my phone set to manually synch. So it only synchs upon request but my emails come in.
I still dont udnerstand how i used so much data if i dont synch.
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Click to collapse
well if you had sucked it up and paid the $20 a month you would have saved money in the end.
$20 a month is a freakin steal man. TAKE IT. Then you can wire up your push email to download all your atachments and full messages, you can hook up to your laptop and let loose.
I love my unlimited data plan. I used to pay $75 a month for it. I would gladly pay that again on each device. For me I will pay whatever it takes to make my life better easier faster.
I can get up from my desk and go anywhere I please and stay connected to work, this is huge for me. Clients call my office get routed to my cell and I can look over emails they have sent. Then if need be i can pull out the laptop and get online to fix problems or whatever.
Data in my pocket, is kick ass.
I know a lot of folks plan on tethering their Xooms, but I thought I would actually try activating it since I'm not on contract and can cancel/suspend at any time.
I go into Settings > Wireless & networks > Mobile networks > Activate device, I touch 'activate', it works for a moment, then errors out saying "Unable to activate mobile data service. To try activation again, touch Try Again."
I've seen other folks complain about this, but I didn't see a solution. Is it something obvious I'm missing, or do I actually have to call in to VZW and do it over the phone? If the latter, that's really a letdown, considering I can activate a new phone in seconds without talking to a CS rep. Just thought I'd ask to see if I'm missing something before I call.
Sent from my Xoom using XDA App
Did you activate it with Verizon? ie, do you have a Verizon account and have activated it either with BestBuy, Costco, Verizon store, or over the phone? You have to register the device with the company first. Phones are the same way on Verizon. AT&T and T-Mobile use Sim cards instead, and they are already 'active'.
If not, press the SKIP button on the bottom right to activate over WiFi. It's not worth the $20/mo for 1GB and $35 activation fee.
Yup, I was one of people that was having a lot of trouble with this. The device wont activate by it self,this is what you have to do you have to go to the verizon website and go to their phone activation page and enter your Xooms MEID HEX number (found on the plastic wrap which was covering the back, when you first unboxed it, so make sure you didnt throw away the plastic wraping). From there, you just have to follow the on screen instructions. Also the website asks for your SSN and your Drivers license number for credit approval (this took a whole day) after that they will contact you saying you are ready and that now you can go into settings and network and click activate device.
Also if you by any chance threw away the plastic wrapping, you can find the MEID HEX number on the Xooms box itself. Also to get to the verizon activation site faster al you have to do is google "verizon activation" ----> then click on the second link "Activate Your Verizon Phone | Verizon Wireless" then just enter your Xooms MEID HEX number.
sunnyd119 said:
Yup, I was one of people that was having a lot of trouble with this. The device wont activate by it self,this is what you have to do you have to go to the verizon website and go to their phone activation page and enter your Xooms MEID HEX number (found on the plastic wrap which was covering the back, when you first unboxed it, so make sure you didnt throw away the plastic wraping). From there, you just have to follow the on screen instructions. Also the website asks for your SSN and your Drivers license number for credit approval (this took a whole day) after that they will contact you saying you are ready and that now you can go into settings and network and click activate device.
Click to expand...
Click to collapse
THANK YOU, this is what I was looking for! I had tried logging into my VZW account to activate a new device, and all it would allow was for a new phone, not a new device/data package on our account. I couldn't even enter an MEID.
Found the link in question, I can enter the MEID and establish new service.
For anyone else wondering:
http://www.verizonwireless.com/activate-phone.shtml
I still find it a bit strange that the entire activation process can't be handled through the Xoom itself - seems like you should be able to enter your VZW account into (if you have one already), pick a plan, click through, etc. Activating a phone on an existing line of service is trivially easy via *228, you don't even need to enter an MEID. Not to mention, I do believe you can activate service directly on the iPad, can you not?
I received my Xoom yesterday and after it found my network and I entered the pass key it connected and worked without issue all night. Just got home from work today and it says "no internet connection." It keeps trying to obtain an IP address but just times out and tries again. Its been doing this for a half hour. I tried rebooting it but still the same. Any ideas?
JasonU said:
I still find it a bit strange that the entire activation process can't be handled through the Xoom itself - seems like you should be able to enter your VZW account into (if you have one already), pick a plan, click through, etc. Activating a phone on an existing line of service is trivially easy via *228, you don't even need to enter an MEID. Not to mention, I do believe you can activate service directly on the iPad, can you not?
Click to expand...
Click to collapse
That was exactly my question as well, i think what happened was that Verizon setup according to their original plan, which was to have people activate in store so people would pay for the activation fee and have a credit approval done so that they would have no problems in the future. But due to the recent uproar from the android community about the "required 1 month plan" they decided to drop the plan at the last minute. So hence the reason why you have to go through all this trouble to activate 3g, because it was never set to be an out of the box activation or at least that is what I would conclude through my experience. iPad on the other hand (was an owner of the iPad) AT&T set it up according to apples request, which was to have the device out of the box ready for activation. They made it simple by allowing people to just create an account and enter their credit card information, and pick their plan. Reasons to why these companies have such a different approach to this situation.....I have no idea. But there probably is a reason, but iam just not aware of it.
broadwayblue said:
I received my Xoom yesterday and after it found my network and I entered the pass key it connected and worked without issue all night. Just got home from work today and it says "no internet connection." It keeps trying to obtain an IP address but just times out and tries again. Its been doing this for a half hour. I tried rebooting it but still the same. Any ideas?
Click to expand...
Click to collapse
1.) I'm in no way calling you stupid, but have you made sure that airplane mode isnt on?
2.) Since you said you tried a restart and that seemed to not work, try restarting your wireless router.
3.) If that doesnt work, just try and disconnect and reconnect to the network.
If none of these work then you might have to call motorola.
I did not realize I would have to pay the activation fee everytime I wanted to have a data plan. That's very frustrating considering it's the same cost as a months data for 3GB. I wanted to turn it off an on as I needed (on a month-to-month basis) but I will probably just leave it off now...kinda makes me want to sell my 3G model and get a wifi only...unless I'm understanding this wrong?
tlogank said:
I did not realize I would have to pay the activation fee everytime I wanted to have a data plan. That's very frustrating considering it's the same cost as a months data for 3GB. I wanted to turn it off an on as I needed (on a month-to-month basis) but I will probably just leave it off now...kinda makes me want to sell my 3G model and get a wifi only...unless I'm understanding this wrong?
Click to expand...
Click to collapse
I read somewhere that you can suspend your account instead of cancelling which will avoid this but I am not sure if this works since I have never had Verizon.
keitht said:
I read somewhere that you can suspend your account instead of cancelling which will avoid this but I am not sure if this works since I have never had Verizon.
Click to expand...
Click to collapse
I looked into that, but it looks like you can only do it for a couple of months, and also only once a year.
Seriously, that sucks. Why charge an activation fee for something that can be done completely automated online? Not like there's some dude sitting there setting all these up manually...just a way to make quick and easy money on VZW's part.
tlogank said:
I looked into that, but it looks like you can only do it for a couple of months, and also only once a year.
Seriously, that sucks. Why charge an activation fee for something that can be done completely automated online? Not like there's some dude sitting there setting all these up manually...just a way to make quick and easy money on VZW's part.
Click to expand...
Click to collapse
I wish they had rollover data like AT&T rollover minutes. That would make it more appealing to keep the month to month service. Verizon is just way expensive.
You can indeed suspend your account here : http://support.vzw.com/clc/plan/
I have not been able to activate my device by the previous link. It gives me a number to call. Anyone else seeing this?
Sent from my Xoom using Tapatalk
bmbriefs said:
You can indeed suspend your account here : http://support.vzw.com/clc/plan/
I have not been able to activate my device by the previous link. It gives me a number to call. Anyone else seeing this?
Sent from my Xoom using Tapatalk
Click to expand...
Click to collapse
Yes, I know you can, but I have read that you can only do it once per year...that's the issue.
3G overseas
I'm trying to figure out if there is a way to activate the 3G overseas. I bought my Xoom a week ago at BestBuy, but I live in Bolivia, so came back to my country and now I'm trying to find out if there is a way I can activate the 3G service here. Anyone? Thanks!
blimpa said:
I'm trying to figure out if there is a way to activate the 3G overseas. I bought my Xoom a week ago at BestBuy, but I live in Bolivia, so came back to my country and now I'm trying to find out if there is a way I can activate the 3G service here. Anyone? Thanks!
Click to expand...
Click to collapse
You need to find a carrier that uses CDMA and ask them if they can activate it. There is no other option really. My first guess would be that there are no carriers like that.
-Bauxite
Sent from my Evo 4G
sunnyd119 said:
Also if you by any chance threw away the plastic wrapping, you can find the MEID HEX number on the Xooms box itself. Also to get to the verizon activation site faster al you have to do is google "verizon activation" ----> then click on the second link "Activate Your Verizon Phone | Verizon Wireless" then just enter your Xooms MEID HEX number.
Click to expand...
Click to collapse
You can find the MEID number by going to settings-->about tablet-->status. It will open a new scrollable window with all sorts of info.
Bauxite said:
You need to find a carrier that uses CDMA and ask them if they can activate it. There is no other option really. My first guess would be that there are no carriers like that.
-Bauxite
Sent from my Evo 4G
Click to expand...
Click to collapse
I think that I have same issue. I bought my XOOM in bestbuy ( US ) and brought it to Europe. Here I have O2 SIM card with 3G Data program. I am trying to use it with XOOM but no success so far.
Bauxite - are you trying to say that 3G module inside of XOOM is different for US as is requred in EU? Are there some different standards of 3G? I am worried that I could save couple of hundreds $ if I bought only WIFI version
moriakoj said:
I think that I have same issue. I bought my XOOM in bestbuy ( US ) and brought it to Europe. Here I have O2 SIM card with 3G Data program. I am trying to use it with XOOM but no success so far.
Bauxite - are you trying to say that 3G module inside of XOOM is different for US as is requred in EU? Are there some different standards of 3G? I am worried that I could save couple of hundreds $ if I bought only WIFI version
Click to expand...
Click to collapse
Why didn't you research what you were buying before spending more than $800? The Xoom you bought is a CDMA device and will not work on GSM networks.
Really, I have never had a harder time setting up an on-line account with any technology vendor for the simple purpose of paying a bill.
This is primarily rooted around Verizon's insistance on sending text messages for any activity to a device that does not accept them.
After two requests still awaiting for that snail mail that gives me a pin number so I can actually register on-line.
And all I see is grief in the future, whenever you want to do something, Verizon insists on sending a text. Sheesh.
mjpacheco said:
Really, I have never had a harder time setting up an on-line account with any technology vendor for the simple purpose of paying a bill.
This is primarily rooted around Verizon's insistance on sending text messages for any activity to a device that does not accept them.
After two requests still awaiting for that snail mail that gives me a pin number so I can actually register on-line.
And all I see is grief in the future, whenever you want to do something, Verizon insists on sending a text. Sheesh.
Click to expand...
Click to collapse
What the tech did for me, was activate a test phone on the account, then have the text message sent to that phone.
Once I used that temporary password to set up the online account, he took the test phone off the account.
I had them waive my activation fee for my troubles, but that was back when they weren't automatically waiving them anyway.
gbenj said:
What the tech did for me, was activate a test phone on the account, then have the text message sent to that phone.
Once I used that temporary password to set up the online account, he took the test phone off the account.
I had them waive my activation fee for my troubles, but that was back when they weren't automatically waiving them anyway.
Click to expand...
Click to collapse
same issue.. dumb setup.. you would think they would have another way , not to mention, what they need to do is when you setup your tablet, they give you a pin in the box or set it up with a backup phone number.
there is a million ways to do it., its dumb that they forgot this setup
but then, I am still curious why they do not set these DATA only setups to NOT have pohone numbers. we all know that the US is running out of numbers, what is the use of the number?! Give me an account number, or hell, just a IP address or something that does not waste a phone number that I cant use.
eatonjb said:
same issue.. dumb setup.. you would think they would have another way , not to mention, what they need to do is when you setup your tablet, they give you a pin in the box or set it up with a backup phone number.
there is a million ways to do it., its dumb that they forgot this setup
but then, I am still curious why they do not set these DATA only setups to NOT have pohone numbers. we all know that the US is running out of numbers, what is the use of the number?! Give me an account number, or hell, just a IP address or something that does not waste a phone number that I cant use.
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Click to collapse
This is a phone wireless provider. Initially the data was setup for a means of phones getting data. So built on top of that principal in order to communicate with the Verizon NOC your unique identifier is actually your phone number, thats how their system evolved and it would be silly to rewrite their entire setup so tablets, a small percentage of their devies on their network, don't have to have a unique number that isn't a phone number.
sleeplessninja said:
This is a phone wireless provider. Initially the data was setup for a means of phones getting data. So built on top of that principal in order to communicate with the Verizon NOC your unique identifier is actually your phone number, thats how their system evolved and it would be silly to rewrite their entire setup so tablets, a small percentage of their devies on their network, don't have to have a unique number that isn't a phone number.
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Click to collapse
I would accept that, but have you seen the iPad 2? You can signup for and pre-pay data ON THE DEVICE. This is on verizon, they have it setup already, they just didn't want to for the xoom.
Really man..?
mjpacheco said:
Really, I have never had a harder time setting up an on-line account with any technology vendor for the simple purpose of paying a bill.
This is primarily rooted around Verizon's insistance on sending text messages for any activity to a device that does not accept them.
After two requests still awaiting for that snail mail that gives me a pin number so I can actually register on-line.
And all I see is grief in the future, whenever you want to do something, Verizon insists on sending a text. Sheesh.
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Last time I checked the moto xoom was not a phone. We have stores for people that cant handle the internet.
The text message feature is provisioned onto any and all devices, including aircards, its just the way the system was programmed pre-tablet'age.
Bunch of crap, I am currently waiting for my third PIN number to arrive by mail as the last two didnt work, I even called them and had THEM do it to make sure I wasnt screwing something up. I really wish I was inside of my 14day window or Id take it back and get the wifi and tether to my EVO and be done with it.
AJMetal87 said:
Last time I checked the moto xoom was not a phone. We have stores for people that cant handle the internet.
The text message feature is provisioned onto any and all devices, including aircards, its just the way the system was programmed pre-tablet'age.
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Click to collapse
it might not make calls, but it is a device, I understand what he's talking about
but, lets face it, with the decent amount of tablets coming out, data cards, and other hardware and devices, getting rid of the number system might be advantagious in the near future.. but then, I actualy would not mind this thing having a number to text me too. but then with the costs, no way!
/rant.
AJMetal87 said:
Last time I checked the moto xoom was not a phone. We have stores for people that cant handle the internet.
The text message feature is provisioned onto any and all devices, including aircards, its just the way the system was programmed pre-tablet'age.
Click to expand...
Click to collapse
Don't be a dork. This has to do with setting up a Verizon account on the internet, not with any one persons skill in using the internet. During the process there is a step "we will now text you your PIN", which you need the pin in order to complete the setup so you have access to your account on-line.
This is where Verizon drops the ball. After looking through the "I didn't / cannot get a text", a reference is made that it will be snail mailed to you if you do not complete the registration in 24 hours.
Apparently 24 hours actually means two weeks, which is how long it took me to get the PIN, which arrived today after my original posting, which of course happened after I have called them again and they have generated a new one which will probably take two more weeks, and this one is presumably invalid.
sleeplessninja said:
This is a phone wireless provider. Initially the data was setup for a means of phones getting data. So built on top of that principal in order to communicate with the Verizon NOC your unique identifier is actually your phone number, thats how their system evolved and it would be silly to rewrite their entire setup so tablets, a small percentage of their devies on their network, don't have to have a unique number that isn't a phone number.
Click to expand...
Click to collapse
A company is not defined by how they handle routine matters, but by how they handle exceptions.
It should not require rewriting the entire setup, the process should be smart enough to know when a device is not text capable, and provide an alternative flow... like maybe an e-mail?
gbenj said:
What the tech did for me, was activate a test phone on the account, then have the text message sent to that phone.
Once I used that temporary password to set up the online account, he took the test phone off the account.
I had them waive my activation fee for my troubles, but that was back when they weren't automatically waiving them anyway.
Click to expand...
Click to collapse
That is a good tech who knows a work around. Unfortunately I waited a day or two before trying to set up my access to my on-line acount.
Hate VZW? In a word: Sprint. I bought mine a week ago. After getting confirmation of the sprint version, this one is boxed up and being returned. Can you find anyone willing to purchase your Xoom and transfer it over to another guy?
you could also go the Mifi way.
Virgin has a great deal. 10 days and 100mb for $10, or unlimited for a month for for $40 and no contracts, no nothing!
I still have the 20$ Verizon plan for now, just for the convenence, and since I use mostly Wifi, I can either use that, or call them up for one month to give me a GB of bandwitch.
but , no matter how i look at it, I think Verizon and Sprint, and T-Mo AND AT&T prices are CRAZy, exp if you dont use it all that much.
As sad as this may sound, I found that there is no speed difference between Verizon 3G and using my Nexus S wifi hotpot. So was kinda regretting getting the 3G version.
It took me about five minutes to do it in person
I should be getting mine this week. Was just wondering if anyone else has it and (if so) what the experience has been so far
My experience with ChatSim in the United States
theo5388 said:
I should be getting mine this week. Was just wondering if anyone else has it and (if so) what the experience has been so far
Click to expand...
Click to collapse
I received my ChatSim Plus 3-in-1 SIM card direct from Italy late last week. They strongly suggest turning off data access to any app except those that send text. I kept on access to WhatsApp, Skype, Google Hangouts. They say it also works with iMessage, and it does to a degree. If you use iMessage in conjunction with e-mail addresses, you're fine. If you used iMessage with a carrier-assigned phone number, that does not work.
When you insert your ChatSim in an iPhone, iMessage will want to link the ChatSim carrier-assigned number to iMessage. This process fails. The number ChatSim gives you is in Estonia. That shouldn't impede full iMessage functionality, but there's that one glitch.
ChatSim says they will block your SIM if you use it for "abnormal" no texting traffic. Trying to figure out where the boundary is, and given my purchase of the SIM came with €5 (five euros) credit, I decided to run a Speedtest. I'm in the United States. On the "automatic" setting, ChatSim immediately connected to T-Mobile 3G. The Speedtest on T-Mobile came back 390ms ping, 2.87Mbps down, 1.58Mbps up. I switched off "automatic" and forced the SIM onto AT&T. The Speedtest no longer had access to data. I was only able to receive the SMS from the good ChatSim folks telling me I'd been consuming "abnormal" data and I'd been blocked.
When you're blocked you can still send and receive SMS (but not MMS), except if you're on iPhone. In order to unblock/restore data, you have to add €10 to your Private Area. So I did. This was Thursday.
I used ChatSIM exclusively, with extremely limited access to data for apps. I was able to start a Skype audio call, send and receive text and calls in Google Hangouts. Everything was good. I also left on access to some apps that use A-GPS for location services. From Thursday through Monday, everything was good. Today, Tuesday as I'm out and about, I get an SMS from ChatSim warning me of "abnormal" usage. Moments later a second SMS arrived informing me I'd been blocked. Between Thursday evening and Tuesday early afternoon, my data manager app says I used 39MB. Cost of the SIM and shipping aside, $10.50 for 39MB is not a good deal in my opinion.
AnthonySJennings said:
I received my ChatSim Plus 3-in-1 SIM card direct from Italy late last week. They strongly suggest turning off data access to any app except those that send text. I kept on access to WhatsApp, Skype, Google Hangouts. They say it also works with iMessage, and it does to a degree. If you use iMessage in conjunction with e-mail addresses, you're fine. If you used iMessage with a carrier-assigned phone number, that does not work.
When you insert your ChatSim in an iPhone, iMessage will want to link the ChatSim carrier-assigned number to iMessage. This process fails. The number ChatSim gives you is in Estonia. That shouldn't impede full iMessage functionality, but there's that one glitch.
ChatSim says they will block your SIM if you use it for "abnormal" no texting traffic. Trying to figure out where the boundary is, and given my purchase of the SIM came with €5 (five euros) credit, I decided to run a Speedtest. I'm in the United States. On the "automatic" setting, ChatSim immediately connected to T-Mobile 3G. The Speedtest on T-Mobile came back 390ms ping, 2.87Mbps down, 1.58Mbps up. I switched off "automatic" and forced the SIM onto AT&T. The Speedtest no longer had access to data. I was only able to receive the SMS from the good ChatSim folks telling me I'd been consuming "abnormal" data and I'd been blocked.
When you're blocked you can still send and receive SMS (but not MMS), except if you're on iPhone. In order to unblock/restore data, you have to add €10 to your Private Area. So I did. This was Thursday.
I used ChatSIM exclusively, with extremely limited access to data for apps. I was able to start a Skype audio call, send and receive text and calls in Google Hangouts. Everything was good. I also left on access to some apps that use A-GPS for location services. From Thursday through Monday, everything was good. Today, Tuesday as I'm out and about, I get an SMS from ChatSim warning me of "abnormal" usage. Moments later a second SMS arrived informing me I'd been blocked. Between Thursday evening and Tuesday early afternoon, my data manager app says I used 39MB. Cost of the SIM and shipping aside, $10.50 for 39MB is not a good deal in my opinion.
Click to expand...
Click to collapse
Yeah it all depends in which zone you are. For zone 1 a 10 Euro ($10.5) gives you 2000 credits, which equates to 40Mb. That's not a lot at all if you're a heavy data user. Luckily I only use Whatsapp when I'm out and about, so I think Chatsim is ideal for me.
The other "catch" with their data packages is that you shouldn't use more than 60% of the data allowance in a single Zone.
The real downside to Chatsim, in order for it to be a feasible solution to using Whatsapp at home and abroad, is that you should have a Dual sim phone. I've got the G3 dual sim, so it's working well so far
In order to cover all areas you need to buy 2 products (Chatsim & Chatsim Plus).
Was mislead by Whatsim pre-order statements on 1 Sim card for all areas..
bsktv69 said:
In order to cover all areas you need to buy 2 products (Chatsim & Chatsim Plus).
Was mislead by Whatsim pre-order statements on 1 Sim card for all areas..
Click to expand...
Click to collapse
Yeah, luckily for me the Chatsim Plus covers all the areas I most frequently travel to (Belgium, France, UAE, UK, USA, South Africa)
theo5388 said:
Yeah it all depends in which zone you are. For zone 1 a 10 Euro ($10.5) gives you 2000 credits, which equates to 40Mb. That's not a lot at all if you're a heavy data user. Luckily I only use Whatsapp when I'm out and about, so I think Chatsim is ideal for me.
The other "catch" with their data packages is that you shouldn't use more than 60% of the data allowance in a single Zone.
The real downside to Chatsim, in order for it to be a feasible solution to using Whatsapp at home and abroad, is that you should have a Dual sim phone. I've got the G3 dual sim, so it's working well so far
Click to expand...
Click to collapse
I just got my ChatSIM 4 days I checked the Summary Credits section under ChatSIM web site.
It's saying I exceeding 60% of data traffic in same zone. What does that mean?
I can not use this SIM card anymore or I need pay more Credit? So confused!!!
stevenkc said:
I just got my ChatSIM 4 days I checked the Summary Credits section under ChatSIM web site.
It's saying I exceeding 60% of data traffic in same zone. What does that mean?
I can not use this SIM card anymore or I need pay more Credit? So confused!!!
Click to expand...
Click to collapse
The "catch" with the data allowance is that you cant use more than 60% of it in a single zone..so yes, you'd have to buy more credit
theo5388 said:
The "catch" with the data allowance is that you cant use more than 60% of it in a single zone..so yes, you'd have to buy more credit
Click to expand...
Click to collapse
This area I did not get it. I pay the extra credit that go to the Multimedia Section not under the Chat Section?
Do you have any idea?
bsktv69 said:
In order to cover all areas you need to buy 2 products (Chatsim & Chatsim Plus).
Was mislead by Whatsim pre-order statements on 1 Sim card for all areas..
Click to expand...
Click to collapse
why my chatsim still not delivered? i've already order in 9th of march?
Please help me, i've already contact chatsim, but they said that the payment is problem, i have got confirmation order n user id, but still not delivery my order.
theo5388 said:
I should be getting mine this week. Was just wondering if anyone else has it and (if so) what the experience has been so far
Click to expand...
Click to collapse
Just got my ChatSim Plus today. Immediately threw it into an unlocked iPhone 5. The SMS feature won't send, but I can receive. Grabbed WhatsApp, FB Messenger, KIK, Twitter, and Google Hangouts from the App Store just to give them all a shot. WhatsApp and Hangouts seem to work the best.
I did notice that after few minutes the network would drop. I seemed to have to throw the device into airplane mode and back out to get back to normal operations.
YouTube review
Found this review, seems to have pros and cons to it. More cons if you aren't careful with it (you must disable background app data) as you can easily burn through the data cap with Twitter.
Terrible service, chatsim a scam
I purchased my Chatsim Plus in March this year and till June I have yet to receive the card. I emailed the staff and on many occasions they said they would reply within 48 hours but they don't -- which was fine by me. But the thing is, they always avoided giving me a straight answer and kept telling me to wait... I mean, how long does it take for a card to be sent out? Early July I couldn't wait any further because it was simply taking too long. By then I have sent out countless of emails which no one ever replies and when they eventually did they told me that the card was sent back to them as I did not provide my full address. I checked against the soft copy receipt and told them that the address was correct yet they found ways to blame me (literally!) for the failed delivery. At that point I was exasperated and just wanted my money back. Initially I paid €20 for the card and delivery however 2 months later when I checked my bank statement only €10 was refunded. When I asked the staff why I wasn't given a full refund ONCE AGAIN they told me it was their law and that the mailing company operates independently and the fees goes to the mailing company yada and I quote their response "You haven't provided us with the complete address either, because the mailing services weren't able to find your address"... I mean what is this utter nonsense? I cannot emphasis how indignant I am about this because I gave the address as stated in my PASSPORT and how on earth is that INCOMPLETE? I can only say please use Chatsim at your own risk, because after reading some of the reviews online I found out that I am not the only victim that has fallen to their antics! The staff is rude, incompetent and unprofessional! Nasty experience!
No you're not the only one... it happened to me too!!!:crying:
Very disappointing product. I think it is a scam.
The Chatsim works only intermittently. Response for help is super slow. By the time they reply, I was back to home.
In one month usage, got 2 emails saying I am using too much. And suddenly one day, the card was stopped and ask me to pay again.
Don't waste your money.
Hi, I bought chatsim couple of weeks ago and is successfully activated. Today I was in overseas and wanted to use it, but I couldn't do it.
I was looking on the internet and found this video: https://www.youtube.com/watch?v=2zG8KKaH9B8 in the minute 6:06 they talk about add another user (WITH YOUR CHATSIM PHONE NUMBER) in order to use chatsim. Here is my question:
I have a dualsim phone (Letv X800) and have on mu dutch number whatsapp running. In order to use chatsim (phone number +44number) I need to create/activate it within whatsapp, right? Do you have any idea how to do it without using the method mentioned on the video?
Thanx
For me, chatsim seems like a scam. For one, most of the time it hasn't work... I would receive mms randomly when the network decided to get picked up. Sure enough, I received a sms not too long after telling me that I have exceeded usage. And I was blocked. When I confronted customer service, they said I probably didn't turn off background updates... Which is untrue since I was running in low battery mode at all times (which stops all background activities in an iPhone). Long story short, my travelling hasn't been affected with or without chat sim. Not gonna fool me twice in putting more money into it.
I just started with Chatsim Unlimited on a Nexus 5X. I think I have it setup correctly and I've successfully tested the service using Facebook Messenger. Unfortunately it doesn't seem to work with Google Hangouts though - very disappointing considering that is the primary messaging app that I use.
Another aspect of the service that I'm very disappointed with is the English language verbiage. It's very confusing as if all of the instructional text came out of a translator app.
I just got my chatsim (unlimited) and have followed all instructions found in the website. My problem is that I can see the carrier operator ("Smart" for Philippines) as well as the "3g" indicating my Cellular data but I still cannot connect to any of the messaging applications offered by chatsim. Anyone having this problem or anyone know how to resolve this problem? I have been contacting chatsim but no response was made by them. Any help would be gladly appreciated. Thank you!
ArmPeete said:
I just got my chatsim (unlimited) and have followed all instructions found in the website. My problem is that I can see the carrier operator ("Smart" for Philippines) as well as the "3g" indicating my Cellular data but I still cannot connect to any of the messaging applications offered by chatsim. Anyone having this problem or anyone know how to resolve this problem? I have been contacting chatsim but no response was made by them. Any help would be gladly appreciated. Thank you!
Click to expand...
Click to collapse
Did you out in the APN settings? Watch this review and step by step video:
yuprules said:
Did you out in the APN settings? Watch this review and step by step video:
Click to expand...
Click to collapse
Thank you for your reply! Yes, I have seen this video already and have followed the instructions for the APN settings. I placed "chatsim" on APN and it still won't connect to any messaging app. Thanks!
Does it have any affect if I wasn't able to "Update Carrier Settings"? Yes, I clicked the "Not now" option instead of the "Update Carrier Settings".
Yesterday I bought a $50 starter pack from Verizon prepaid to get a sim card because my last phone didn't use a Sim. So I go to the store to get help activating it. They told me that I'd need to call cs because they didn't provide support for prepaid. So I called & everything went well until the tech had me to restart the phone & try o make a call. All I got was a notice to reboot my phone because there was an error. So the cs guy transferred me to tech support where I spent almost 2 hours on the phone with a lady that wasn't able to get the phone working. She kept telling me the phone wasnt in the system, even though the 1st guy added it with no problem. She then wrote up a ticket to escalate the issue to an advanced department & says they should figure something out in 48hrs. In the meantime I asked if I whould be credited these 3 days that I paid for & won't actually have service, answer: no. Smh.
Additional info my phone now shows the Verizon network & level of service in status bar. However it sometimes says no sim, emergency calls only.
If anyone has any suggestions at all as to what I can do or say to them to get this fixed it would be greatly appreciated. Thank you in advance!
Did you try to do it online ? The website will see the imei number and should let you add it.
Sent from my XT1575 using Tapatalk
I tried doing it online first & when that didn't work I called. I've still not heard anything from the uber tech ppl @ Verizon. The lady I spoke with didn't give me the ticket #, blue I'm wondering if it was actually submitted.
This may or may not help, but I had a time trying to get my XPE activated on VZW last week. I tried to activate it online, on the phone with Verizon, at a Verizon store and finally at Best Buy. The only reason the Best Buy guy helped me is that he and his roommate had recently bought one so he knew it would work.
I think in the end what it was is that the I and others were putting in the IMEI instead of the MEID. The IMEI is one digit longer and you need to use the shorter number. The guy at Best Buy said something to that effect in passing, but I did not follow up with him on it. Try using the MEID by going to About Phone->Status->IMEI Info and using the MEID for activating.
Another thing to note - if you get the MEID by typing in *#06# into the dialer keypad, it brings up the longer number, even though it says it is the MEID, it is really showing you the IMEI. Hopefully this helps someone.
I'm glad to hear you were able to get yours activated! Trying the MEID is a good suggestion, but it didn't work. That's the # requested when you try to activate online. I'm going to spend a few hours on the phone with tech support today & see if they have figured out a solution.
Maybe try calling back at a different time. I was SO reluctant to buy this phone only because I KNEW I’d end up having to call Verizon and deal with the support line. Amazingly, the first lady I talked to knew exactly what phone I was using and got it working in seconds. I'm on unlimited & she did her due diligence in trying to convert me to a different plan (unsuccessfully).
My connection and speed has been miserable at best though… My APN settings were on global, I switched it to CMDA 2 days ago, the connection has gotten faster/better. It's still unreliable though, I don't think I live in an area THAT saturated with Verizon customers... still trying to find a solution for constant/good connection/speeds. I’m not doing anything that would put me in the throttled group either… just slow-garbage connection. Not completely happy with the phone yet. *Completely stock.
Edit: By "I" I mean, "My wife's". This phone was my attempt to convert her from Apple and this situation isn't helping at all.
The trick is to activate the sim card, then put it in the MXP. If you can borrow someone's Verizon phone (i.e. They put their sim in your MXP to free their phone) then you should have no problem getting Verizon to activate a free and clear Verizon phone. Once activated just swap sims back.
I buy/sell/trade phones all the time (had my sim in 3 today). The only time I've had an issue activating on Verizon is when I messed up my sim and only had a Sprint/unlocked Nexus 6 to use at the moment. It took me hours to get a tech to activate. Finally he pulled up an old IMEI from my account and used that phone to activate my sim.
Sent from my XT1575 using Tapatalk
I had trouble activating on prepaid aswell a store was nice enough to give me a sim card and I called and it took 2 representatives to activate and an old galaxy s3 meid I had laying around for some reason.
Jodsfk421 said:
Maybe try calling back at a different time. I was SO reluctant to buy this phone only because I KNEW I’d end up having to call Verizon and deal with the support line. Amazingly, the first lady I talked to knew exactly what phone I was using and got it working in seconds. I'm on unlimited & she did her due diligence in trying to convert me to a different plan (unsuccessfully).
My connection and speed has been miserable at best though… My APN settings were on global, I switched it to CMDA 2 days ago, the connection has gotten faster/better. It's still unreliable though, I don't think I live in an area THAT saturated with Verizon customers... still trying to find a solution for constant/good connection/speeds. I’m not doing anything that would put me in the throttled group either… just slow-garbage connection. Not completely happy with the phone yet. *Completely stock.
Edit: By "I" I mean, "My wife's". This phone was my attempt to convert her from Apple and this situation isn't helping at all.
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Click to collapse
Verizon can't legally throttle you based on your unlimited data and/or monthly usage. They can and will, however, throttle you if you're in a congested area. Every time we go to sporting events, shows, or any type of big event where hundreds of phones are pinging the same tower my service crawls. At my home (in the country) I don't even use WiFi because my phone runs circles around my 60 MBPS Charter WiFi (which rarely/never sees 60 MBPS).
Do you live in the city, an apartment, anywhere that's congested?
Also, in case you weren't aware your bill will be going up $20 per line for every unlimited line not currently under contract. The cut off to get under contract was 11/15 so my 2 lines will cost me an extra $40 on my next billing cycle.
EDIT - Not sure of the legality of them throttling unlimited users but Verizon did try to implement that. They caught so much flak from users and the FCC, they opted to increase monthly charges and only throttle the top 1% of data users on any given tower during periods of heavy use.
Sent from my XT1575 using Tapatalk
Had the same exact problem last weekend. Tried to do it online...wouldn't work. Went into the Verizon store and they couldn't do it either. They activated the sim in another phone, set up the account, then moved the sim to my phone and then ported my phone number over. Took almost two hours to get onto a prepaid plan.
This is only a problem if it's a new account/sim card. If you are pulling a sim from a previous phone, it goes smoothly.
magentacat said:
Yesterday I bought a $50 starter pack from Verizon prepaid to get a sim card because my last phone didn't use a Sim. So I go to the store to get help activating it. They told me that I'd need to call cs because they didn't provide support for prepaid. So I called & everything went well until the tech had me to restart the phone & try o make a call. All I got was a notice to reboot my phone because there was an error. So the cs guy transferred me to tech support where I spent almost 2 hours on the phone with a lady that wasn't able to get the phone working. She kept telling me the phone wasnt in the system, even though the 1st guy added it with no problem. She then wrote up a ticket to escalate the issue to an advanced department & says they should figure something out in 48hrs. In the meantime I asked if I whould be credited these 3 days that I paid for & won't actually have service, answer: no. Smh.
Additional info my phone now shows the Verizon network & level of service in status bar. However it sometimes says no sim, emergency calls only.
If anyone has any suggestions at all as to what I can do or say to them to get this fixed it would be greatly appreciated. Thank you in advance!
Click to expand...
Click to collapse
First of all the Pure may not work for pre-paid but it definitely works for post paid. However if you have it working then OK. As for your other issue try changing Settings > under Wireless & networks choose "More" > Cellular networks > Preferred network type > choose LTE/CDMA.
I used to leave mine on Global all the time until a few weeks ago I started getting a message similar if not the same as yours. Everything still worked OK but the error message would not go away no matter what I did...until I stopped using Global. Now I have not tested it recently to see if Global would work again but from reading about the Global setting it is really for when you are "global" that is, out of the country and roaming for a signal that can be used. While here in the USA as long as you have a decent signal for LTE/CDMA then no need for the phone to even try to connect. It should just do so automatically. Give it a try and report back.