Database Users

2nd EVO to have GPS Reboot Issue

I know there are similar posts about the general issue but not this particular problem so dont waste my time with search suggestions or flaming me!!! My first EVO had light leakage and after the recent update any activation of the GPS caused the phone to randomly restart (the only non stock thing about the phone was I used UnrEVOked one click "root"). I finally asked for a replacement, got it yesterday and received the OTA today. I hard reset the refurb right out of the box just to make sure. I only had basic programs on this replacement (goggles, google voice, myspace, aim, fourquare, pandora, facebook, twitter, and thats about it) and did not restore anything but my old SMS messages. I just started up foursquare and guess what? THE RANDOM REBOOT! Any advice? I doubt it is fourquare or any of the other basic programs so I'm lost!!

When my phone was randomly rebooting due to gps issues, I solved it by doing a factory reset. I too thought at the time that it was related to an app that was currently installed but I reinstalled all my apps afterwards and the problem hasn't occurred again since performing the reset.
Sent from my PC36100 using XDA App

well i did a hard reset on the first and then even did it by the clear storage setting... then got a completely new evo with the same problem after the OTA update

I had to do a factory reset for mine too. The phone was resetting anytime an app was accessing GPS.
The interesting thing was that when I pulled the micro SD card out of the back, the problem was solved. Of course, once I put it back in, it returned. I have no idea what the significance of that is but nevertheless did a factory reset yesterday and so far no more problems with all the same apps reinstalled.

Thanks I removed it, now no GPS issue??? So what could the problem be the card itself or something that reads the card?

I have had random reset issues with my own Evo, and have hard-reset the device twice already to try and solve the issue. The problem returns after a matter of days. I came to the forums hoping to solve the issue, but so far I have only confirmed what others have seen.
Firstly, I run stock with no root.
Accessing Maps, Camera, ShopSavvy, Goggles, all reset the phone immediately. Also accessing apps that have no GPS access (e.g. NYCMate, Newsrob, Flixster) were causing a reset.
Most importantly, once my phone reset the first time, it would not cease until I removed the battery, or until it drained itself of a charge.
Finding this thread may have solved my issues and saved me a trip to the Sprint store for a reconditioned device.
I have been able to replicate the "solution" of removing the MicroSD card. I have also been able to use a second (newly formatted 2GB) card in its stead with no restarts. My thoughts now are to wipe the original card and replace it and see what happens. If this solves my/our problems, that would be fan-flippin-tastic.
Of course, if the problem persists, it is either an issue with the specific card itself (Samsung 8GB) or with the reader on the phone.

My phone reboots a few minutes into a call when GPS is active in Google nav.
Frustrating to say the least.

So, after hard resetting my phone did the same thing after a few days. Then I found this solution and haven't had any issues since. Granted it's only been a few days, but this definitely worked.
1. Call Sprint and have them give you the MSL CODE for your phone.
2. Dial ##GPSCLRX#
3. Enter the MSL code that you recieved from Sprint.
4. Your phone will reboot.
5. After your phone starts up again it should not reboot because of a GPS crash (test it out).
I will warn you that some have reported having an endless boot loop as a result and had to do a hard reset from recovery. So backup your data first if you need to. I did mine without the bootloop.
I also read that ShopSavvy may be the culprit. I removed it from my phone before doing this as well. You may want to try that first. I'll report with an update after a couple weeks if still ok or if the problem returns. Even if it does return, this is a relatively simple fix until Sprint gets something official out (yeah, right).

this did not fix my phone it is still rebooting

what radio are you guys using? have you updated it recently? or still on the old 7.28? just curious cuz this happened to a friends EVO i am in charge of & sprint store appeared to have updated it as their "fix"

drdrewdown said:
what radio are you guys using? have you updated it recently? or still on the old 7.28? just curious cuz this happened to a friends EVO i am in charge of & sprint store appeared to have updated it as their "fix"
Click to expand...
Click to collapse
I'm running: 2.05.00.06.10
For me, I didn't change anything that I remember outside of installing apps(no radio, etc updates) and it just randomly developed the reboot issue. Doesn't seem related to GPS to me.
I got into a reboot loop while emailing pictures today(had to pull the SD card to stop).
I got a reboot today(but not a loop) when surfing the app store
I get most reboots while surfing the web using dolphin

SD card is the culprit?
I am experiencing all these same symptoms, except for the fact that at this point, I have restored the phone to 'factory' settings, as well as formatted the SD Cards mutliple times (on the phone). I have no apps on the phone, except for those that come with the factory reset image.
I simply have the 4G and GPS turned on, and my google account synced. When I try to surf the web for more than 20 minutes or so using the default web browser, the phone starts to reboot.
I'm at my wit's end and now I'm off to Fry's to buy a new SD Card. seems like that worked for at least one person above.... any other fixes, much appreciated...

Took an evo with this issue to sprint and they replaced the phone. After doing all the things that you did to solve the problem, decided it was hardware related. Have not had the issue with the replacement phone yet(1 month).
Sent from my PC36100 using XDA App

My brother's Evo was doint this and I tried the factory reset on it twice. It's off with Best Buy right now, hoping he'll have it back before Christmas. Wish I'd seen this thread first but oh well. I'll try ideas here if it still does it when we get it back.

replacing the phone was the only thing that worked for me but i now have light leakage and a loose screen as well as small dings on my phone. making the switch to tmobile soon. form what i hear they give out new phones not refurbished ones.

allofthepeople said:
Thanks I removed it, now no GPS issue??? So what could the problem be the card itself or something that reads the card?
Click to expand...
Click to collapse
Try re-formatting the card with the Evo itself (not a PC)

Good info in this thead.
Mine seems to be working better. Too short of time to call it fixed.
what I did....
1.pulled the SD card and loaded all contents to my laptop.
2.formatted the SD card in my phone
3. Reset GPS using the ##gpsclrx# - I had to do this 3 times. Using GPS Test, I noticed that the GPS was working then locking up (not causing a reboot). After the 3rd time of resetting, it was working properly.
Before I tried this...my phone was rebooting randomly...but...sometimes every 30 secs or so. It's been up for about an hour now with all radios turned on.

Wifi problem since ics update

I'm running my A500 completely stock. Since the ics update, the tablet won't auto-connect to my Wifi when I start it up. I've tried forgetting and re- establishing the connection and that failed to fix it? Anyone else with the same problem or best a solution? It's not a huge deal but certainly annoying. Thanks ahead of time.
Phil
Sent from my A500 using xda premium

Have you tried a factory reset? Some have reported that fixed the problem for them. Back u your data first tho.

Is your wifi problem all over or a specific area?

Ever since the update if i'm not right next to my router i won't get more then 2 bars many people have reported diff problems w/wifi since the update i tried a reset and it didn't fix anything for me but idk it might help you out

There's a post in the Q&A section about this problem, I also experienced a similar problem, it is hard to tell or proof giving we can't easily toggle between two different builds, but I do have trouble on the wifi now, where I was using it fine before.

godfatherrules said:
I'm running my A500 completely stock. Since the ics update, the tablet won't auto-connect to my Wifi when I start it up. I've tried forgetting and re- establishing the connection and that failed to fix it? Anyone else with the same problem or best a solution? It's not a huge deal but certainly annoying. Thanks ahead of time.
Phil
Sent from my A500 using xda premium
Click to expand...
Click to collapse
I had exactly the same problem when I updated this morning (UK Midlands), no wifi connection and a boot loop.
Reset didn't work but full factory reset did. Now connects with no problem at all.
Unfortunately I forgot that I would lose all my bookmarks 'Doh!'
Never mind, got a shiny new tablet (or it feels like it anyway ;-) )

[Q] Serious Signal (3G/LTE) problem (keeps loosing signal)

some background info.
I ran stock room for 3 weeks, then one morning the signal kept dying on me. it would turn on for 2 minutes then loose signal again. and they it got so bad that i couldn't even make a phone call.
so i did following:
* Reinstall room (using the settings option, and factory reset)
(still same problem)
* change new simcard
(same problem)
* then finally i sent it into service.
It came back working with stock room of course)
work done when it was in service (just a hard reset with computer, tested OK)
it now worked fine for a week, then i rooted, and flashed a G-flex room.
still works fine for 5 days.
THEN today the same damn thing happens again.
the signal drops in and out every 5 seconds, the phone gets insanely hot, and the battery drains insanely fast.
what i'v tried so far.
*Whipe dalvik cache and fix permissions.
*flash new modems. (two modems)
still same problem.
I really REALLY don't want to send it back in for another 4 weeks at the service.
Do you guys have this problem? i tried looking on google for people with same issue but nothing that relates to my model number: D_802.
can you guys helps me out?

I have the ls980 variant and get horrible reception after root. Replaced the phone and all was perfect until I rooted. Went back to stock but issue persists. Going to try and reload SW again and see what happens.
Sent from my LG-LS980 using XDA Premium 4 mobile app

Im having the same issue on my unrooted stock unbranded D802 (latest Dec 2013 firmware). Im on EE/Orange UK and it keeps dropping out. Im thinking of going back to S4 or even an HTC One.. Heres my thread::
http://forum.xda-developers.com/showthread.php?t=2637833

Any updates to this guys? im having similar problems...

Is there any respite from a fraud company like Huawei?

I have a Nexus 6P which I bought about 7 months ago. It worked fine for about 3 months, but then the WiFi started giving problems. The WiFi icon will all of a sudden go grey and there is nothing you can do to turn it back on. This has happened several times and the only option you have left is a factory reset. But there is no guarantee that the factory reset will fix the problem either. Sometimes the factory reset will restore the WiFi connection, sometimes not. I have had to send the phone back to Huawei twice for RMA and each time the phone was returned to me with the message that the technicians could not reproduce the problem. Of course, each time I received the phone, the WiFi was working and I could setup the phone. I wouldn't be writing this post if that was the end of my problems. The same WiFi issue has occurred again and now Huawei is refusing to do any further repairs on this phone claiming that they have done all necessary testing and there is nothing wrong with the phone. I can say for sure that there is something wrong with the phone because there have been times when even a factory reset will not fix the problem. I am attaching a picture which shows a blank WiFi screen after a factory reset with no networks visible. This screen is the first thing you need to get past after a factory reset and as you can see from the picture, there is no where to go but back as the front arrow is grayed out. I have updated my phone to Android N and still the same problem.
I will be sending a formal letter of complaint to Huawei management and giving them notice that a Breach of Warranty lawsuit is coming unless they resolve my problem. I have contacted Google tech support and they have been unable to help also. Any suggestions?

Go forwards with your lawsuit. I have one question, have you ever rooted before?

TransportedMan said:
Go forwards with your lawsuit. I have one question, have you ever rooted before?
Click to expand...
Click to collapse
No, I have not. Just curious how does that make a difference? Thanks

Wi-Fi
easygo said:
I have a Nexus 6P which I bought about 7 months ago. It worked fine for about 3 months, but then the WiFi started giving problems. The WiFi icon will all of a sudden go grey and there is nothing you can do to turn it back on. This has happened several times and the only option you have left is a factory reset. But there is no guarantee that the factory reset will fix the problem either. Sometimes the factory reset will restore the WiFi connection, sometimes not. I have had to send the phone back to Huawei twice for RMA and each time the phone was returned to me with the message that the technicians could not reproduce the problem. Of course, each time I received the phone, the WiFi was working and I could setup the phone. I wouldn't be writing this post if that was the end of my problems. The same WiFi issue has occurred again and now Huawei is refusing to do any further repairs on this phone claiming that they have done all necessary testing and there is nothing wrong with the phone. I can say for sure that there is something wrong with the phone because there have been times when even a factory reset will not fix the problem. I am attaching a picture which shows a blank WiFi screen after a factory reset with no networks visible. This screen is the first thing you need to get past after a factory reset and as you can see from the picture, there is no where to go but back as the front arrow is grayed out. I have updated my phone to Android N and still the same problem.
I will be sending a formal letter of complaint to Huawei management and giving them notice that a Breach of Warranty lawsuit is coming unless they resolve my problem. I have contacted Google tech support and they have been unable to help also. Any suggestions?
Click to expand...
Click to collapse
Hey, definitely sounds like a hardware problem but just make 100% sure it's not your router just in case. I've seen problems before with certain routers not communicating properly with certain wireless chipsets, in laptops and in mobile devices. You can always test just by getting on a free wifi at some location. If it doesn't even detect any networks and there are multiple certainly sounds like hardware. You could attempt reinstalling the phone from one of Google's official factory images .. there's a tutorial here... http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701 (It's for Nexus 5 but the process is the same, just remember the codename for the Nexus 6P is "angler")
Hope you have some luck

easygo said:
No, I have not. Just curious how does that make a difference? Thanks
Click to expand...
Click to collapse
I was gonna say if you ever rooted, the vendor image partitions, radio, and bootloader get altered so even if you factory reset back to stock firmware you still need to reflash the correct vendor, and radio so WiFi can work. If you've never rooted before it must be a faulty Wi-Fi chip inside the phone.

I mean not to belittle you, but you have restarted the router and or flushed the DNS?

WiFi Won't connect/stay connected

Hi
I got my 6p about 4 days ago brand new, and upgraded to 7.1.1 wifi was fine and then went to 7.1.2 and wifi seemed fine for couple days while I installed apps and such I wanted
while I waited on a case to arrive, turned it on yday and my wifi connects then disconnects, sometimes it doesn't see wifi networks.. I tried to wipe cache no difference also
tried safe mode and nope.
Also tried to factory reset couple times and well it didn't change anything. Not sure what else to try, I tried shutting off my router for while.. Only thing I can think of is to send it back
unless someone has a idea.
thx.

SimpyD said:
Hi
I got my 6p about 4 days ago brand new, and upgraded to 7.1.1 wifi was fine and then went to 7.1.2 and wifi seemed fine for couple days while I installed apps and such I wanted
while I waited on a case to arrive, turned it on yday and my wifi connects then disconnects, sometimes it doesn't see wifi networks.. I tried to wipe cache no difference also
tried safe mode and nope.
Also tried to factory reset couple times and well it didn't change anything. Not sure what else to try, I tried shutting off my router for while.. Only thing I can think of is to send it back
unless someone has a idea.
thx.
Click to expand...
Click to collapse
Hello,
You can try flashing a 7.1.1 factory image to see if problem persists. If yes, it's likely a hardware issue...
Good luck...

You mentioned waiting for a case to arrive. Just to be clear you are having this problem with no case on the phone, correct? You can go into settings / Google / Networking and see if WiFi Assistant is ticked. Change the setting to whatever is the opposite of what it's set at and see if that makes any difference.

Same issue. Huawei had me send in my phone to repair it and I got it back yesterday. Wifi still broken and when I called them up today they want me to send it back AGAIN!

jhs39 said:
You mentioned waiting for a case to arrive. Just to be clear you are having this problem with no case on the phone, correct? You can go into settings / Google / Networking and see if WiFi Assistant is ticked. Change the setting to whatever is the opposite of what it's set at and see if that makes any difference.
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Click to collapse
That is correct, I hate using my phone without a case. rather not break it to soon bad luck and all.. I'd hate to have to send it back before even using it lol..
It seems better since I unlocked the bootloader and the phone reset itself again. Don't think I had a drop in wifi yet. Still testing tho..

SimpyD said:
That is correct, I hate using my phone without a case. rather not break it to soon bad luck and all.. I'd hate to have to send it back before even using it lol..
It seems better since I unlocked the bootloader and the phone reset itself again. Don't think I had a drop in wifi yet. Still testing tho..
Click to expand...
Click to collapse
Good luck.

My Nexus 6P is doing the exact same thing and I think its something to do with several 7.1.1 updates and 7.1.2 update. Because wifi was fine until it updated like 5 times.

bacu12 said:
My Nexus 6P is doing the exact same thing and I think its something to do with several 7.1.1 updates and 7.1.2 update. Because wifi was fine until it updated like 5 times.
Click to expand...
Click to collapse
You can always try clearing the system cache and seeing if that helps. It probably won't but it's always worth a try. You can also go into WiFi Assistant under settings / Google / Networking and tick the opposite of whatever its currently set at and see if that makes any difference.

I went ahead and RMA'd my phone hopefully I can get a decent replacement. wifi start going weird again in couple days and phone would randomly reboot doing nothing and sometimes staying on the android logo
while booting. What a pain so far..

Welp my phone finally arrived back futuretel replaced the Motherboard and a component doesn't say what and factory reset the device.
Been 2 days now with no drops in wifi or anything.. Hopefully no more problems. All in all took about 2 weeks and that is with 2 holidays
so not bad..