Related
I've searched and searched, but I can't seem to find anyone with this problem.
Basically, I'm trying to get my new Treo 750 to sync over wireless with my Exchange server. I run the Exchange server from my own house, on it's own domain. I've upgraded the Treo 750 to WM6. I previously did not try wireless sync on WM5. My Exchange server is 2003 SP2.
At first, I tried connecting via SSL only to get a message about the certificate not being valid. After fighting and fighting with trying to get the cert on the phone, I finally gave up and disabled SSL on the device in an attempt to connect.... via any means possible.
What I first thought was success has turned into another problem. I know I'm communicating with the server, as the policy from the domain controller made me set a device password. It was at that point that I knew I was getting somewhere. Now, when I hit "sync", I see it checking for changes. At the bottom of the screen, it'll run through each step: Contacts, Calendar, Email and Tasks.
Let me see if I can describe this..... It'll briefly pause at say... 0/80 for my Inbox, then count (very quickly, in large increments) till it hits the 80 and move on to the next item in the synchronization list. This cycle restarts after 5-10 seconds.
When I go to look in my Inbox, it's empty. The only thing I see is at the bottom: "Outlook E-mail 0 Items". Same with Contacts, Calendar, etc...
Now here's the kicker. If I send myself a test email from an outside account... say, Gmail, the sync app will then show "Email 0/81", then tick up to 81 and move on to the next item. However, nothing is downloaded. I can pull up a list of all the personalized folders I've created for my mailstore, and they're all there. I can "subscribe" to them, yet they remain empty as well.
I'm completely at a loss. I don't know what else to do at this point, and it's proving to be a difficult thing to search for. Any advice you can give would be very much appreciated....
As I said, this sync thing is happening pretty much non-stop. It'll rotate through the 4 steps (email, contacts, calendar, Tasks), wait a few seconds, then start it all over.
I've noticed that no other net apps work while this is happening. I actually have to go into ActiveSync and hit stop. After that, net applications (IM, PIE, Opera, etc...) work just fine.
Here is a (truncated) log from the device.
That looks pretty similar to the log I get from my device when I ActiveSync to Exchange. Jave you tried doing a backup and then hard resetting? I find that DirectPush is very finnicky with when it does and doesn't work but may just be my server.
Actually, to completely eliminate the device, I setup the MS WM6 emulator from a computer on an outside network. I got exactly the same thing as on the device. That pretty much tells me it's something on the server.
Here's another tidbit that might help. Before getting this phone, I setup BES Express on my Exchange server. I had problems with it working at first, and read through several guides before I had permissions working right. To this end, I made a lot of permissions-based changes on the Exchange server.
Could this be a permissions issue? How can I check if the permissions are correct?
Ok here's your problem, running another MAPI client on an Exchange server is NEVER a good idea. If you shut down the BES services and then reboot the server, what happens? Also, have you tried checking the Exchange Server event viewer for any info on what's happening server side?
Urthwhyte said:
Ok here's your problem, running another MAPI client on an Exchange server is NEVER a good idea. If you shut down the BES services and then reboot the server, what happens? Also, have you tried checking the Exchange Server event viewer for any info on what's happening server side?
Click to expand...
Click to collapse
Very good point. I hadn't even consider that. I don't even need it anymore.
That being said, what is the best way to go about uninstalling BES Express w/o jacking up the rest of the Exchange system? Also, have you ever actually heard of this causing the problem I'm experiencing? You sound pretty darn certain when you say: "Ok here's your problem". Each time I find or come up with a possible solution, it never seems to make a difference. Sure, my Exchange installation is "cleaner" and more standardized with each solution I try, but it never resolved the issue.
If you can provide me a decent guide or recommendation for uninstalling BES, I would appreciate it. Unless you have some better tips, I'm using these two pages as guides:
Perform a clean uninstall of the BlackBerry Enterprise Server
How to uninstall and re-install BlackBerry Enterprise Server on the same computer with minimal disruption
Ok, stopped all the services, uninstalled BES, deleted all related program directories, and removed all associated registry keys. Logged out of BESAdmin account and removed it from Active Directory.
I did all this from Remote Desktop, so the only thing left to do is reboot the server. I could do it remotely through command line, but it has a habit of freezing up during shut down (it's been doing it for years, doesn't seem to harm a thing). So I won't be able to reboot until I get back in town tonight.... just in case it freezes.
I have a few questions, though. Do I need to make any changes to MAPI (remove, stop, change, etc...)? I still need IMAP access for remote relatives, but I'm gonna get rid of that soon once I get them setup through the VPN.
Anything else I should remove/change?
Oh yeah, just for ****s and giggles, I tried synching again, both with the actual Treo 750 and also with a WM6 emulator on the remote server. I've also tried running the WM6 emulator from the same network as the Exchange server, just to eliminate the firewall, as Direct Push only seems to use ports 80 or 443, depending on whether you have SSL enabled or not.
Correct me if I'm wrong about the firewall ports.
Those are the same ports I have open, but much like yourself (and correct me if I'm wrong) just a casual Sysadmin. While I'm not entirely certain if BES is your issue, I'm inclined to think it may be a MAPI collision between the two. I haven't used BES myself so I can't really advise on the best method to uninstall, but I had a similar issue where my Outlook clients couldn't connect when I installed Outlook on the Exchange server. On another note, why set up VPN when you could just configure RPC over HTTP if you're running the server on Win2k3, it's probaly cut my support calls with users by aboyt 25%. If you'd like I can give you access to a server to compare it to, just PM me if you think that'd help.
I just saw that you also had IMAP open, that's definetly not going to be causing the issue, as I also have that running on my server and have people using it at this very minute. Also, have you tried checking on your device if you go into ActiveSync>Right Softkey>Options and then checking that the boxes besides Contacts, Calendars, Tasks, etc... are checked? I know it's stupid, but I've had issues like that before where I couldn't figure it out for the life of me.
Urthwhyte said:
Those are the same ports I have open, but much like yourself (and correct me if I'm wrong) just a casual Sysadmin. While I'm not entirely certain if BES is your issue, I'm inclined to think it may be a MAPI collision between the two. I haven't used BES myself so I can't really advise on the best method to uninstall, but I had a similar issue where my Outlook clients couldn't connect when I installed Outlook on the Exchange server. On another note, why set up VPN when you could just configure RPC over HTTP if you're running the server on Win2k3, it's probaly cut my support calls with users by aboyt 25%. If you'd like I can give you access to a server to compare it to, just PM me if you think that'd help.
Click to expand...
Click to collapse
I'm not 100% sure, but I don't think Direct Push uses MAPI at all, so I'm pretty sure it can't be a "MAPI collision", so to speak. I was able to completely remove BES w/o any issues. I rebooted the computer last night, just to be sure, and I'm still showing the same problem. ActiveSync connects and looks like it's synchronizing, but in the end, nothing is actually downloaded from my phone.
I really believe it has something to do with permissions. I say this, because I had a very difficult time getting BES to work. I had to mess with a lot of permissions to get mail flowing to my Blackberry. I can't be sure that I didn't goof something up in the process.
With that being said, everything else works just fine. I can use OMA. I can use OWA either HTTP or SSL (forms-based authentication disabled, of course). I can connect without issue from IMAP, or directly via Exchange over VPN, etc...
Urthwhyte said:
I just saw that you also had IMAP open, that's definetly not going to be causing the issue, as I also have that running on my server and have people using it at this very minute. Also, have you tried checking on your device if you go into ActiveSync>Right Softkey>Options and then checking that the boxes besides Contacts, Calendars, Tasks, etc... are checked? I know it's stupid, but I've had issues like that before where I couldn't figure it out for the life of me.
Click to expand...
Click to collapse
I have tried that. I've also tried changing the settings for email from 3 days, to all the other options. It will change the amount of emails ActiveSync "sees", but they still do not download to the phone.
Oh yeah, as far as RPC over HTTP goes, it's one of those "I've always used..." things.
What are the advantages of RPM over HTTP?
I'm not quite sure it's a permissions issue, because as far as I know ActiveSync only uses the standard exchange accounts/services,+ a few virtual directories. What you can try doing is deleting the ActiveSync virtual directory, and then restarting the IIS and Exchange System Attendant services and see if that helps.
RPC over HTTP alleviates the need to have to login to a VPN to check email, it also makes it much easier to configure the client, as they only have to enter their Username+Password and enter the FQDN of the server.
Urthwhyte said:
I'm not quite sure it's a permissions issue, because as far as I know ActiveSync only uses the standard exchange accounts/services,+ a few virtual directories. What you can try doing is deleting the ActiveSync virtual directory, and then restarting the IIS and Exchange System Attendant services and see if that helps.
RPC over HTTP alleviates the need to have to login to a VPN to check email, it also makes it much easier to configure the client, as they only have to enter their Username+Password and enter the FQDN of the server.
Click to expand...
Click to collapse
I deleted the ActiveSync virtual dir (which actually had a much longer name), as well as the OMA virtual dir.
Now I get this message when I try to connect. I guess I need some help on rebuilding it now... heh.
As for RPC over HTTP... brainfart. I knew what it is, but I wanted access to remote shares.
As far as permissions go, I'm pretty sure it's not the problem as well. I just created a brand new user and had the same thing happen.
Flapjack said:
I deleted the ActiveSync virtual dir (which actually had a much longer name), as well as the OMA virtual dir.
Now I get this message when I try to connect. I guess I need some help on rebuilding it now... heh.
As for RPC over HTTP... brainfart. I knew what it is, but I wanted access to remote shares.
As far as permissions go, I'm pretty sure it's not the problem as well. I just created a brand new user and had the same thing happen.
Click to expand...
Click to collapse
Did you try stopping and then starting the Exchange System Attendant and IIS services, the folders should come back automatically. If all else fails, reboot and see if the folders come back.
Urthwhyte said:
Did you try stopping and then starting the Exchange System Attendant and IIS services, the folders should come back automatically. If all else fails, reboot and see if the folders come back.
Click to expand...
Click to collapse
I know that trick, but if there is anything wrong in the metabase, it will not be overwritten.
I'll be using this guide to completely blast out and rebuild all the owa-related folders:
http://support.microsoft.com/kb/883380/en-us
Ok, I rebuilt everything using Method 2 in the above-linked guide.
Now, I'm getting support code 0x85010014
This pages says the cause is SSL being enabled on the main site, but it's definitely not. There are other vdir pages that have SSL enabled, but none of the default MS dirs... only personal ones I created for other things.
http://www.messagingtalk.org/content/479.html
Is there any chance that you have FBA enabled, if you do theres supposed to be some way that you can trick ActiveSync to use a different folder or something. It wasn't really worth it to me, so I just ended up disabling it.
Urthwhyte said:
Is there any chance that you have FBA enabled, if you do theres supposed to be some way that you can trick ActiveSync to use a different folder or something. It wasn't really worth it to me, so I just ended up disabling it.
Click to expand...
Click to collapse
That's the thing. I don't even have a certificate on the site right now. I got rid of the self-issued one, and now I'm waiting on my GoDaddy one. So I don't have FBA enabled. That's why that messages seems so weird...
Hmm, that's odd. I got the same error when I first configure ActiveSync, but now I forget what I did to resolve it. Also, is there any chance you have some sort of IM application, such as Google Talk or AIM? It's a bit easier to resolve these things if you can have a more back and orth communication then a orum post.
Morning - looks like I am one of the few in the Uk to have got my Nexus - arrived yesterday morning complete with engraving on the back.
As an aside the DHL tracking on the web still shows as only "shipment details received"!
The reason for my post is getting email from my Exchange server - it all works fine with my iPhone and Hero, but when ever I try to connect with the Nexus I keep getting "Setup could not finish - Unable to open connection to the server"
I have tried Touchdown and it is also upable to get the activesync profile from my server! gets a Error 500:
Is there something simple I am missing? I am able to browse the wen and get my gmail on the device but no exchange!
Any help would be great
Thanks
John
I have been able to use both the Android mail connection & Touchdown to connect to my hosted Exchange server (2007) using SSL, I guess as you have connected from other devices you must know the settings of the server.
Are you connecting via Wifi or 3G ?
Shouldn't make a difference, but which carrier are you on & did you get the 3G correct ?
Can you connect to the server on OWA via the browser ?
Good luck
Working fine for me, have you tried playing around with the settings? E.g. mine doesn't work unless I've checked the SLL box (but not the accept SLL certificates box), and make sure you precede the username with domain\
tried on both 3g and wifi - both no joy
just been looking for roadsync on the market and I don't appear to have any paid apps either...
been using an O2 sim just putting my orange sim to see if it makes a difference but doubt it will as wifi doesn't work...
stumpted!
I originally had a problem connecting with the native activesync with a similar error, however touchdown worked fine. I would try touchdown quick config and see if it can figure it out. You also might need to look at the certificate options under touchdown. Forcing that might help.
I have tried again with Touchdown - and managed to capture these results from the log:
I have reset my hero and reconnected to my exchange server and it connects fine...
I have called HTC to arrange a hardware replacement but the guy on the phone didn't seem to know what he was doing.
Checking Certificate...
Checking ActiveSync with SSL...
ActiveSync location returned HTTP code 500 : ( The request was rejected by the HTTP filter. Contact the server administrator. )
ActiveSync Version :ActiveSync ERROR :500
Trying activesync protocol 121...
ActiveSync provisioning returns HTTP:400
Error provisioning ActiveSync: Policy status is 0
Trying activesync protocol 2.5...
ActiveSync provisioning returns HTTP:200
ActiveSync provisioning success
The following policies have been requested :
- Allow Simple password
Refreshing AS folders
Error refreshing folders
Socket is not connected:Exception performing request
ActiveSync version check returned negative, but still trying for 12.1
Checking 2007 with SSL...
attr value delimiter missing! (position:START_TAG <HTML dir='null'>@2:11 in [email protected]) for operation: Subscribe-> Error renewing a subscription
Socket is not connected for operation: Subscribe-> Error renewing a subscription
Checking 2003 with SSL...
Checking 2003 without SSL...
Socket is not connected:Exception performing request
Would welcome any help from someone wiser than me
Cheers
John
How did you capture the log from Touchdown?
I'm using Touchdown here as well and have no issues to speak of. From what it looks like it might be something server-side?
Quick connect in touchdown captures the log as it tries to connect.
I agree it all points towards a server issue, but what is different between the nexus and the hero? I have reset my hero and reconnected with the standard android active sync connnector and it works fine. I use a neuxs with the exact same settings on either touchdown or the android connector and it fails!
It is driving me mad - I have synced my outlook contacts with my gmail account so I at least have numbers etc. but without email this phone is going to end up on ebay real fast
John
Not sure, but have you set the simple password in Touchdown? It looks like that is a required policy and if touchdown doesn't report back that it is set you won't be able to configure.
because the hero doesn't support the simple pin I got my exchange admin to remove this requirement for me
An even bigger thing for me was the lack of Exchange Calendar Sync on the N1. Seems a terrible omission when the Droid/Milestone supports it without trouble.
I picked up the focus yesterday and have run into an issue syncing with Outlook/Exchange Server 2003. I receive the error code below after the email account setup runs for a bit, I get contacts and calendar entries, then a few emails before the error is returned (everytime I try to sync later as the msg suggests). I tried finding the error code referenced on MS Support/Forums, AT&T Samsung forums, and even xda developers with no luck.
I did try a hard reset (from settings) and then recreate the account and I tried removing the hub on the start screen and then deleted the account and recreate same error every time.
Samsung Tech Support suggested that I add the same Certificate on my Server to the phone, Did so - still, no luck.
Anyone see this error/issue?
Outlook Error
Not Updated
We're having a problem syncing your
information. Try again later.
Last tried about a minute ago
Erro code: 8500201C--------------------------------------------------------------------------------
Mine has worked flawlessly. Sounds like you did everything I would have suggested except return and get a replacement phone.
I had that problem. the cause of mine was to have the SSL turned on. After I created the account, I went to setting>email and choose the outlook account, clicked on advanced, then scrolled down and uncheck the SSL checkbox. All worked perfect after that. although I guess I am not super secure.. but anyone that wants to hack and read my email.. feel free pretty boring.
It is obviously a software issue. How can a replacement phone solve any problem.
If your exchange server does not use public certificates (the ones that your company has to pay for), or the certificate comes from some publisher that WP7 doesn't know about, it will be touch to set it up. For one, import the server certificates directly does not work. In the past with WM phones, MS suggests you need to import the root certificate instead. So, see if you can find the root certificate for it.
agreed - was able to get Corporate Store to allow me to try settings on another Focus, with same results.
can see the Folders on my Outlook (some are unique to my Exchange Server), so we know that we are nearly there. little more tweaking, and also, update to a new Server,
but, that might not be for week or so, so if anyone has solutions, would be much appreciated.
I had problems with mine and worked with our Exchange admin. We found it was the encryption part of our policies. Both Device and Storage card encryption parts of the policy have to be turned off. After some research this is correct and expected to be fixed in Early 2011 when Microsoft starts pushing this for business.
Oh it also does not support alphanumeric passwords at the moment:
http://social.answers.microsoft.com/Forums/en-US/windowsphone7/thread/ee2ecd48-89bf-4e8c-b48e-553967517a4d
Here is the one about encryption:
http://social.answers.microsoft.com/Forums/en-US/windowsphone7/thread/7c4329c9-9f51-4184-8f48-5d4bc5c6269e
cwiley2566 said:
Oh it also does not support alphanumeric passwords at the moment:
http://social.answers.microsoft.com/Forums/en-US/windowsphone7/thread/ee2ecd48-89bf-4e8c-b48e-553967517a4d
Click to expand...
Click to collapse
That is really strange because my HTC Surround took my alpha numeric password just fine for my exchange email. Haven't had any issues with it at all.
Do you mean a password for the domain or the screen lock password? They are talking about the policy that requires a alpha numeric password (or not allowing simple passwords) for unlocking your screen. Our company allows simple passwords (just numbers) so I didn't see the problem.
We don't have a certificate,and all I had to do was go to advanced and turn off encrypted SSL connection ( I also have alphanumeric and symbol password for exchange)
I am referring to the screen lock policy in Exchange. Of course alphanumeric and symbol passwords for exchange/domain authentication will work.
Installing SSL Cert (quick and dirty)
Email your server's SSL cert to a GMail account. Hotmail blocks the attachment as an unsafe filetype.
Open the attachment and Phone7 should ask you if you want to install. Go back and set up your Outlook account.
Got mine working on Exchange 2003 even after the error messages
This happened to me as well. We have an Exchange 2003 server and what I did was go to "email and accounts" on the phone and went through the proccess and setup everything correctly but still got the error messages.
Now this is what fixed my issue (strange). I got out of the "email and accounts" and went into all programs list and opened "Outlook" , from there I put the settings in again for my account and presto, it just started working and syncing.
I did 2 phones likes this already and it works. Dont ask me how, but it does.
Hope this helps OP and anyone else using Exchange 2003.
After having been connected to my company's MS Exchange server on my HTC EVO for over four months, I was prompted to change my password on the domain (on my PC) and since then, I've not been able to re-connect with the new password.
I tried deleting the account and rebooting my phone and re-creating the account from scratch, but whenever I try to re-connect, I get the following error message:
Setup could not finish
Unable to open connection to server
The IT guy at work put in his own credentials and had the exact same problem.
The interesting thing is that I downloaded a trial of Touchdown for Exchange which uses the same credentials, and that seems to connect fine. I have no idea why one works and not the other.
Does anyone know what might be happening when I try to connect by adding a new account?
My suspicion is that there was some change in the Exchange server settings that impacted me once I changed my password to reconnect, but would like to hear other theories.
aagha said:
After having been connected to my company's MS Exchange server on my HTC EVO for over four months, I was prompted to change my password on the domain (on my PC) and since then, I've not been able to re-connect with the new password.
I tried deleting the account and rebooting my phone and re-creating the account from scratch, but whenever I try to re-connect, I get the following error message:
Setup could not finish
Unable to open connection to server
The IT guy at work put in his own credentials and had the exact same problem.
The interesting thing is that I downloaded a trial of Touchdown for Exchange which uses the same credentials, and that seems to connect fine. I have no idea why one works and not the other.
Does anyone know what might be happening when I try to connect by adding a new account?
My suspicion is that there was some change in the Exchange server settings that impacted me once I changed my password to reconnect, but would like to hear other theories.
Click to expand...
Click to collapse
I for the life of me don't understand why I can connect to my exchange server using a third-party app (touchdown) but not using the native email app.
Sent from my PC36100 using XDA App
If your company made any changes to their exchange server, then you need to figure out exactly what is needed to connect. I have setup 10 different android phones on our exchange server, and the settings to connect were different on 5 of them. We also had 3 of them that were on exchange 2010 instead of exchange 2003, and those settings were even more different.
matt2053 said:
I for the life of me don't understand why I can connect to my exchange server using a third-party app (touchdown) but not using the native email app.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
+1. I've spent hours with IT and with Sprint and nothing. I got this from Sprint to help my get it going, so I will post here in hopes it will help you. They sent me this link:
http://community.sprint.com/baw/message/208942
And this email:
"The only way to fix this issue is by having access to Active Directory on a server with Exchange plugins.
Go Active Directory Users & Computers (Enable Advanced Features if needed)
Open the properties of the user that is having the issue
Click on the Security Tab
Click the Advanced button
In the Default Permissions tab check the box at the bottom for "Include inheritable permissions from this object's parent"
Wait for AD to propagate (5-10 minutes) "
The info on the link I was not able to try because it required changes being made to the server that my company would not allow. The email info they sent me did not apply to me because the server at my job was already set up that way.
Good luck. I gave up getting the native app to work right. I don't know why something that should be so simple is such a mission.
Not sure if this will work or if you have tried it but. Clear the application data/cache from the applications menu in settings.
For you server, did you put in "owa.mycompany.com" or "somethingelse.mycompany.com"?
It sounds like this might be the problem. You need to have your owa server listed there instead of the exchange server for Outlook.
Jye75 said:
For you server, did you put in "owa.mycompany.com" or "somethingelse.mycompany.com"?
It sounds like this might be the problem. You need to have your owa server listed there instead of the exchange server for Outlook.
Click to expand...
Click to collapse
Yes, I gave that a shot: connect.companyname.com
Thanks for the suggestion though.
I have a problem with the stock browser, i can´t use my exchange web access account? I get the login box to enter username and password, but the server refuses to connect. Same with dolphin hd. Firefox and opera mobile browsers work well?
Anyone with the same problem?
i doubt it's the stock browser as i was able to connect to an exchange 2007 and exchange 2010 web access with zero issues. it's possible that it could be your owa setup. my buddy, in local law enforcement, was also able to log into his dept's owa account without issue.
I can connect to OWA on Exchange 2003 using the default browser without a problem as well.
I have the same problem. It works with Firefox but not with stock. I built the Exchange environment in my company and I know it's properly configured. I can access it on my HTC Sapphire (I know it's old) stock browser.
When I get a chance, I'll check the logs and if I find anything, I'll let you know.
I was having the same problem. I had to contact my IT dept and they gave me good information. It seems that for the outgoing server, I had to put "es8000" in front of the email address such as: es8000.email.xxx. The security type was TLS/authentication and my port was 25. Now these may be different for you but you may need to verify the outgoing specs.
Sent from my A500 using XDA Premium App
Remember, getting it up and running is half the job. When we set ours up, exchange was configured correctly, but the firewalls (both internal and external) caused havok.
Owa does work, I use it daily. If you're sure your exchanges is setup correctly, then you may need to start looking at everything else in between, as something else isn't right
spades said:
I have the same problem. It works with Firefox but not with stock. I built the Exchange environment in my company and I know it's properly configured. I can access it on my HTC Sapphire (I know it's old) stock browser.
When I get a chance, I'll check the logs and if I find anything, I'll let you know.
Click to expand...
Click to collapse
Sent from my A500 using Tapatalk
Looks like Windows 2008 doesn't have SSL 3.0 or TLS 1.0 by default. I found that you just add the appropriate Registry entries. I'll let you know if this works.
http://www.techieshelp.com/how-to-enable-ssl-3-0-server-2008-sbs-2008/
EDIT: Didn't help after the restart...still investigating.