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I got an htc trophy lastly but it has a big problem. It stops playing sound sometimes on its own!! The speaker stops and i cant make or receive calls. The headphone doesnt work. When i reboot it it works normally again, until it stops and needs again rebooting. They told me its a software problem. What can i do?? If i root i wont be able to get the upcoming mango update. I tried to hard reset but it doesnt get any better:/ any ideas??
lefterakos said:
I got an htc trophy lastly but it has a big problem. It stops playing sound sometimes on its own!! The speaker stops and i cant make or receive calls. The headphone doesnt work. When i reboot it it works normally again, until it stops and needs again rebooting. They told me its a software problem. What can i do?? If i root i wont be able to get the upcoming mango update. I tried to hard reset but it doesnt get any better:/ any ideas??
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Hi m8...
If you got your phone from Vodafone gr then you must return iy at once...
For me this is not a software problem.....Its a hardware problem...
The unlock (no root just unlock) of the device has nothing to do mango update or any update and warranty ...The phone restore that you made is OK to bring the phone in his original state...
See here for the Greek Trophy forum
colossus
Got it as a present:/ can i find via imei at which vodafone store was it bought??
Got it as a present:/ can i find via imei at which vodafone store was it bought??
lefterakos said:
Got it as a present:/ can i find via imei at which vodafone store was it bought??
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There is a week time period that you get a new one no questions asked ...
Go in any of vodafone stores.
I dont have the receipt.. I ll simply go and ask them to change it??
lefterakos said:
I dont have the receipt.. I ll simply go and ask them to change it??
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You just can't go there without the receipt. You need a proof that someone got it from Vodafone...and its not stolen
Com'n m8...just ask the one that gave you the phone for both the receipt and the Vodafone store
I ve got the box its content the stickers on it and everything.. But the receipt
Ask whoever gave you the phone as a present for the receipt... or give them the phone back and they take it.
But do it fast.
My phone is bootlooping and I can't access recovery. I can't restore the phone's stock software because I edited build.prop and it's not showing up as a Verizon phone. I decided to bite the bullet and just pay LG to reset it. However, when I contacted them to do this they told me I need to mail the phone in and they will tell me how much it costs after their tech looks at it. I'm worried if I do this that they'll charge me an exorbitant amount to fix it... Does anyone have any idea how much they usually charge to do this?
Sending the phone off to LG should be your last resort. It sounds like you've not tried everything!
Send it in to warranty. As long as there's no physical damage Verizon isn't going to give a rats a$$
06stang said:
Send it in to warranty. As long as there's no physical damage Verizon isn't going to give a rats a$$
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Well, in another thread a Sprint tech said that LG did not give them a method to flash the stock software if the model check failed. I assumed this was the case for Verizon as well. I'll call them tomorrow and ask, I may have misunderstood what he wrote. I can't seem to find his post now. I'll update this post after work tomorrow if they can recover the phone.
theoneofgod, what is it that you think I haven't tried yet? If you have a suggestion which would save me the trouble of sending this phone in I would be super happy. To recap, here's what I've tried:
1. Using hard keys to factory reset (on TWRP 2.6.3.1 so it actually factory resets instead of booting into recovery)
2. Hitting "adb reboot recovery" over and over as TWRP loads and performs factory reset (this worked for people on 2.6.3.1 on AT&T but doesn't seem to be working on my Verizon phone for some reason. I've tried it dozens of times and even wrote a batch file which spams "adb reboot recovery" many, many times faster than I could type it)
3. Flashing the .tot file through download mode (Model check fails)
4. Flashing the .kdz file through download mode (Hangs at either 4% or 10% and asks me to restart. Never gets past 10%)
5. Entering my IMEI into the LG update tool, letting it download the software for the phone, and letting it try to flash the software (it fails)
What was the reason for bootloop? i also change my model name to make camera app show pics in menu, but it didn't help, and i returned to stock build.prop. So whats your story? Its good to know what i should NOT do with the phone.
Yea a good idea if you share what you've done so readers can be aware of it. Goodluck to your G2 pal and we're sorry for you..
marshygeek said:
Yea a good idea if you share what you've done so readers can be aware of it. Goodluck to your G2 pal and we're sorry for you..
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Np don't mind sharing, thanks for the sympathy this definitely sucks aha. I usually add in qemu.hw.mainkeys=1 to get rid of the software keys when I put a new ROM on. It worked the first time I did it on this phone, my best guess is that I mistyped something. I'm not 100% sure why this is making my phone not show up as a Verizon model during the model recovery check...someone more knowledgeable than me would have to explain that.
Melodycd, I think you should be fine doing that as long as you're careful. I was pretty careless and made a lot of mistakes to get in my position. As long as you don't do ALL of the following things you should be safe:
1. Not have the latest recovery
2. Not have USB debugging enabled
3. Mess up while editing a build.prop file so you bootloop
It doesn't matter what they can or can't do with the phone. They don't care what you did to it as long as it's not physically damaged or have water damage. Software issues can be fixed. If they couldn't flash new software they wouldn't have CLN devices to send out for warranty.
I've sent in several dozen phones that I left rooted (for legitimate defect concerns) and none were charged back. They don't need to know what happened to the phone when you call all they need to know is its not working and to send you out a device. They'll receive yours, flash it or send it back to LG to flash, then send it out to someone else as a warranty device.
06stang said:
It doesn't matter what they can or can't do with the phone. They don't care what you did to it as long as it's not physically damaged or have water damage. Software issues can be fixed. If they couldn't flash new software they wouldn't have CLN devices to send out for warranty.
I've sent in several dozen phones that I left rooted (for legitimate defect concerns) and none were charged back. They don't need to know what happened to the phone when you call all they need to know is its not working and to send you out a device. They'll receive yours, flash it or send it back to LG to flash, then send it out to someone else as a warranty device.
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Okay I'll send it in tomorrow. Thanks man, I was just worried that since the phone says "rooted" in download mode they would flip out about it. Appreciate the reassurance.
ccmbr002 said:
Okay I'll send it in tomorrow. Thanks man, I was just worried that since the phone says "rooted" in download mode they would flip out about it. Appreciate the reassurance.
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I'm just sharing my experience. Over the past 5 years I've been rooting and returning. I can't guarantee anything but i can tell you my experiences and what I've been told by vzw people I know.
I had my g2 repaired when it was rooted. My camera wasn't working atall would just show up black when i opened the app. I sent it in rooted w CWM recovery as i stupidly forgot to remove it. And i had a replacement within 5 days no questions asked.
Not sure if this is because i am in UK or not, but they didn't blink an eye.
Swanseatom said:
I had my g2 repaired when it was rooted. My camera wasn't working atall would just show up black when i opened the app. I sent it in rooted w CWM recovery as i stupidly forgot to remove it. And i had a replacement within 5 days no questions asked.
Not sure if this is because i am in UK or not, but they didn't blink an eye.
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Yep I was just worried because the Verizon phone explicitly states that it is rooted. Just to follow up for those who are on Verizon and are stuck bootlooping and with no way to flash the stock ROM, what 06stang said held true for me (so far). The Verizon rep on the phone couldn't help me (she said she needed me to put my SIM card in my G2 when I was calling her from my old phone) so I took it to a Verizon store. The dude checked it for physical damage, tried to turn it on, and when he saw it bootloop he put in an order to get me a replacement phone. I'll report back in a week or two after I send in my rooted phone and let people know what happens, it seems like they won't charge me as of right now though.
Alright so basically my phone was working perfectly fine 1 hour ago, and I was using whatsapp and all off a sudden my screen started flickering and green lines and stuff started appearing so I pulled the battery and booted again and now my screen is not working at all. the buttons still light up and I can mess around with the volume etc. The phone needs to be sent in for repair. My problem is that my phone is rooted and needs to be unrooted. its also on a custom recovery and it needs its flash counter resetting.
also is the screen dead or gpu?
digitizer doesnt seem to be working even though the screen wont power on, therefore I cant unlock the phone by pattern.
how would I go about doing this? could anyone point me in the right direction any help would be great.
Thanks.
icecoolwas said:
Alright so basically my phone was working perfectly fine 1 hour ago, and I was using whatsapp and all off a sudden my screen started flickering and green lines and stuff started appearing so I pulled the battery and booted again and now my screen is not working at all. the buttons still light up and I can mess around with the volume etc. The phone needs to be sent in for repair. My problem is that my phone is rooted and needs to be unrooted. its also on a custom recovery and it needs its flash counter resetting.
also is the screen dead or gpu?
digitizer doesnt seem to be working even though the screen wont power on, therefore I cant unlock the phone by pattern.
how would I go about doing this? could anyone point me in the right direction any help would be great.
Thanks.
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just take it to customer care and get it repaired if under warranty also the people in care are wierd i guess when my phone was bricked it was rooted also they did not asked a thing and i got my phone repaired so go for it
good luck :good::good:
aditya rathee said:
just take it to customer care and get it repaired if under warranty also the people in care are wierd i guess when my phone was bricked it was rooted also they did not asked a thing and i got my phone repaired so go for it
good luck :good::good:
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Just booked my phone for a repair, they're going to send me out a prepaid package box so I can send it to the repair center. I hope they dont check the flash counter LOL! its on like 1-2 I think. phone just needs its screen replaced so i guess it'll be alright. its not like rooting a phone can mess up the display.
icecoolwas said:
Just booked my phone for a repair, they're going to send me out a prepaid package box so I can send it to the repair center. I hope they dont check the flash counter LOL! its on like 1-2 I think. phone just needs its screen replaced so i guess it'll be alright. its not like rooting a phone can mess up the display.
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yes that's it dont worry they wont inspect further they will just replace your screen
now you should cheer up brother :laugh::laugh::good::good:
aditya rathee said:
yes that's it dont worry they wont inspect further they will just replace your screen
now you should cheer up brother :laugh::laugh::good::good:
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Just got a text saying that the repair center has recieved the phone and its now going through the screening process.
I'll keep you updated. Samsung UK has assigned my phone to be repaired at a company called intercity service center in Birmingham.
icecoolwas said:
Just got a text saying that the repair center has recieved the phone and its now going through the screening process.
I'll keep you updated. Samsung UK has assigned my phone to be repaired at a company called intercity service center in Birmingham.
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If u need more info about this SAT: HERE
icecoolwas said:
Just got a text saying that the repair center has recieved the phone and its now going through the screening process.
I'll keep you updated. Samsung UK has assigned my phone to be repaired at a company called intercity service center in Birmingham.
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Yeah keep me updated
hope you get good news
aditya rathee said:
Yeah keep me updated
hope you get good news
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My phone was assigned an engineer today, and the phone has now been repaired! it says that the "PBA Main" had been replaced, which im presuming means the motherboard. Just now need to wait for it to be sent back
Thanks for your support my friend.
icecoolwas said:
My phone was assigned an engineer today, and the phone has now been repaired! it says that the "PBA Main" had been replaced, which im presuming means the motherboard. Just now need to wait for it to be sent back
Thanks for your support my friend.
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ok now thats some good news :laugh:
Hello everyone! So my problem aroused a few days ago when I noticed my phone would randomly reboot and get stuck on the boot screen. I would have to mess around and finally only to get a few minutes of usage. I had King Rom installed which I believe was the issue. Fortunately, while trying to use Odin to recovery to stock, it shuts off in the middle of recovery mode. Now I am getting the screen that says: an error has occurred while updating the device software. please use the emergency recovery function in the smart switch pc software. I have been up all night trying to fix this with no results. I am so upset because I rely on my phone for my job as I am a delivery driver. I can't afford a new phone right now and I don't know what to do. It seems like I am pretty much SOL. I am hoping someone will be able to help me! Thanks so much
Somehow I was actually able to restore it to stock successfully in Odin. But before it will finish the initiation process it reboots over and over and the issue persists. Could there be another factor as to why this has happened?
slimspittle said:
Somehow I was actually able to restore it to stock successfully in Odin. But before it will finish the initiation process it reboots over and over and the issue persists. Could there be another factor as to why this has happened?
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Well, if you're unlucky it might as well be a hardware related failure.
If you look through XDA, there are more and more people having the boot loop problem right now (me included).
Especially after the latest December FW update.
I would try to do a emergency restore through SmartSwitch, then factory reset.
That's the last thing I tried, although it didn't help me in the end and now my mobile is back at Samsung for repair.
If it still bootloops after these steps I think you're out of luck and have to contact a Samsung repair center.
slimspittle said:
aroused
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Arose is the word i think you were looking for!!
MisterKanister said:
Well, if you're unlucky it might as well be a hardware related failure.
If you look through XDA, there are more and more people having the boot loop problem right now (me included).
Especially after the latest December FW update.
I would try to do a emergency restore through SmartSwitch, then factory reset.
That's the last thing I tried, although it didn't help me in the end and now my mobile is back at Samsung for repair.
If it still bootloops after these steps I think you're out of luck and have to contact a Samsung repair center.
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Well my phone is the International from Kenya and I'm not sure if Samsung will honor the warranty. I am able to get to the point where you add your Google account. From that point, it gets stuck at ''just a sec''. From that point, it starts to freeze. I guess somehow the phone is still messed up. Think I should try flashing it again?
Do you have TWRP or any custom recovery, does it freeze when your in that menu? Do you have an external SD inside?
dude9946 said:
Do you have TWRP or any custom recovery, does it freeze when your in that menu? Do you have an external SD inside?
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No I do not anymore and it freezes when the firmware has loaded and it says optimizing apps. And yes I do have a an SD Card
Long shot... have you tired booting up the phone without the card in? It's really sounding like a hardware problem, maybe GPU if it gets triggered reliably...
dude9946 said:
Long shot... have you tired booting up the phone without the card in? It's really sounding like a hardware problem, maybe GPU if it gets triggered reliably...
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So this time I actually retried Odin with stock restored from a different website. Then bypassed adding a google account. From that point, I no longer got to the ''just a sec'' screen. I was actually able to fully set up the device. I am assuming it will still have issues occasionally. We will see though. I am very lucky because I go to work in a few hours and would miss out on so much tips! Thanks everyone for your support! If the phone still has problems after a restore how do you get a hold of Samsung if its an International phone. Do you have to send it back to the country of origin?
Samsung may decide that you need to contact the country of origin, I know for example Sony stopped supporting international phones in their repair centers last year... While you have the phone up and running try to get some diagnostic info on why its happening.
dude9946 said:
Samsung may decide that you need to contact the country of origin, I know for example Sony stopped supporting international phones in their repair centers last year... While you have the phone up and running try to get some diagnostic info on why its happening.
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How would I go about doing that?
slimspittle said:
How would I go about doing that?
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you could get CPU-Z from the app store and take screenshots.
Although i dont thing that would help, just call the samsung support line and select to go to phones and explain whats happening. you wont have to send the phone back to the country of origin.
Cyber5hark said:
you could get CPU-Z from the app store and take screenshots.
Although i dont thing that would help, just call the samsung support line and select to go to phones and explain whats happening. you wont have to send the phone back to the country of origin.
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I agree you should call Samsung, However you might* still need to send it back to its Origin... It's totally up to Samsung's current policy on supporting international phones. Due to cost, a lot of repair centers really only keep parts/new phones for the ones locally available. However, It's also possible that they are able to contact their international warehouse for parts... So who knows ¯\_(ツ)_/¯ Keep us updated though, other users in your situation would love to know what happens!
dude9946 said:
I agree you should call Samsung, However you might* still need to send it back to its Origin... It's totally up to Samsung's current policy on supporting international phones. Due to cost, a lot of repair centers really only keep parts/new phones for the ones locally available. However, It's also possible that they are able to contact their international warehouse for parts... So who knows ¯\_(ツ)_/¯ Keep us updated though, other users in your situation would love to know what happens!
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Okay so now it is stuck in a bootloop even after restoring to Odin again. I will try to get a hold of Samsung to see what they say. If not, I paid for my phone with my Wells Fargo Credit card and they have insurance. May get a replacement through them if Samsung won't help
So I just called them and they said to go into my local Samsung store within Best Buy to have them reflash the firmware lol. Going to take it their now to see what happens. Wish me luck
slimspittle said:
So I just called them and they said to go into my local Samsung store within Best Buy to have them reflash the firmware lol. Going to take it their now to see what happens. Wish me luck
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Ha! did you tell them you already tried... good luck, keep us updated!
@slimspittle dont let us down, we need an update!
Okay so to send it in to Samsung(No charge for software issue as they said) they want a receipt with the IMEI on it. I bought the phone from Amazon and their is no IMEI on the receipt.
Hi
I will try to explain my problem.
A friend at work had her brother in law deacesed in a car accident :-/
She asked me if I can recover a video of them the shot some days before he died on his S7 edge but guess what ? protected by password at start and only him had this password.
I was not worried, just do a factory reset, root the phone and recover the video with diskdigger (for exemple) no big dead I told to myself
A 128Gb micro sd card is in the phone but nothing on it.
I tried all that i known but I can't see any video or even pictures to recover.
So I want to know if anyone has a great idea to recover this video or if (my guess) the phone was encrypted and there are no way (except if he installed and did a backup of his phone on his computer...last chance) to recover this file.
thanks everyone.
Encrypted device. No chance.
Another "someone died and I've been asked to hack the phone" post.
As as been said before, this is not what xda is about.
Tell your "friend" to take the phone to her brother-in-law's carrier.
B3311 said:
Another "someone died and I've been asked to hack the phone" post.
As as been said before, this is not what xda is about.
Tell your "friend" to take the phone to her brother-in-law's carrier.
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It's not hacking, it's recovering a memory video, but I can understand what you can think, stolen phone or hacking into girlfirend /borfriend phone....but not that time, and the carrier or samsung just told her, we will reset it...nice understanding from them
Ans that what I tought, encrypted device. At least I tried to help her.
Thank everyone.
Cedric1127 said:
It's not hacking, it's recovering a memory video, but I can understand what you can think, stolen phone or hacking into girlfirend /borfriend phone....but not that time, and the carrier or samsung just told her, we will reset it...nice understanding from them
Ans that what I tought, encrypted device. At least I tried to help her.
Thank everyone.
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The phone isn't yours. It's encrypted. You're trying to access data that isn't yours.
What would you call it?
Either way, his network provider is your best bet, but even that's a long shot.
B3311 said:
The phone isn't yours. It's encrypted. You're trying to access data that isn't yours.
What would you call it?
Either way, his network provider is your best bet, but even that's a long shot.
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I gave back the phone to my friend and told her that's impossible to recover the movie
I know it can be sentimental but I think she had some other footage/picture of her brother