Related
I was all set to finally take the plunge and sign a contract with Sprint for the new Hero - just waiting for my prepaid cellphone account to run out of money. Now more and more reports have started coming in about the Sprint Hero and its issues with losing SMS, and possible MMS too. Some sauces:
Engadget's questioning > and the scary responses: http://www.engadget.com/2009/10/26/htc-hero-having-intermittent-text-messaging-problems/
Sprint Community's ongoing thead: http://community.sprint.com/baw/thread/22913?tstart=0
SprintUser.com's ongoing thead (there are many): http://www.sprintusers.com/forum/showthread.php?t=195769
Slightly older but still the same problem from here from XDA: http://forum.xda-developers.com/showthread.php?t=572134
A few observations (feel free to add your own):
-UK/GSM Hero users are experiencing this, though to a much lesser extent
-A common, but not completely sweeping assessment is that affected users are using task killer programs or did at one time, even before a hard reset
-Soft resets tend to help the problem, though only temporarily (for some)
-People are getting the same issues on brand new phones that they exchanged for old ones.
Any thoughts? Do you have any personal experiences with this? I'm hoping to hold out till HTC/Sprint releases a patch or some sort of announcement about this problem but in the meantime, what has your experience, as a CDMA/Sprint Hero user, been like in regards to losing/delayed SMS and MMS messages?
From my experiance running Hero on the G1 lost text messages were due to the messeges app failing due to many things running and causing it to crash.
I can't speak for the sprint Hero, though I have not experienced any lost text messages I am aware of.
Maybe its a network issue?
I actually experienced it once. From what it appears, I downloaded a task manager and selected to kill all running apps. After I rebooted my phone though I have yet to experience any text message loses. Originally I was blaming it on a 3rd party messaging service, however now I really think it was as a result of killing the messaging app. This happened about a week and a half ago and so far *knocks on wood* have not experienced any other issues. Aside from that, I still love my hero. I honestly think that it is the best phone I have ever owned.
My biggest issue with SMS messages is that I've had up to a 3-4 minute delay between the timestamp on the message and when i get the notification. But AFAIK, I haven't lost any messages.
I think its a great phone so far. If Android keeps picking up as it appears to be, I think it can trump apple and iphone.
I have not lost any texts. I tested with texts to and from different carriers and area codes. I have not run any task killers. For what it's worth, I have not had any of the battery problems that people have run into either.
i had lost all of my SMS messages on my Sprint Hero after i installed Handcent SMS and used it for a couple days ( which so happened to be exactly a week after i bought the phone the messages were gone)
your sms's are still there, but they are in your messenger app, handcent doesn't access stuff that's already there, just the new stuff comming in. I don't belive it's possible to import the sms's that are already there, or at least there's not a known procedure on how to do so.
you can access them if you pull up your original messenger app, just no way to import/export. Sorry, probably not the answer you were looking for, but it is the correct one.
I had this problem when I first got my Hero, no text messages were being received, third party SMS app or not. My Hero said 'with Google' on the back. I exchanged it for one that just says 'htc', haven't had the problem since.
im worried
ive had the phone for 2 weeks.three days later i got the dreaded calls from friends and girlfriend that i havent been answering back to text. ive installed handcent sms and smstomailbox. from then on the problem has stopped.although i have sent myself some text and im yet to receive them no one has told me they cannot contact me. i just moved to sprint because i recently got a job as an assistant. my boss contacts me strictly through text. (you can imagine the magnitude of this issue) after all the forums ive read, i dont know what to do regarding this. my 30 days is almost up. i cant imagine a patch is not already on the works, but ive read this has been a known problem for some time. with Htc pumping out phones by the dozen and 1.6. / 2.0 updates taking the spotlight, i wonder if i should return my phone. the phone is real nice and i dont want a flimsy pre. seems too much stress for a device you pay good money for.i have the sprint hero with the "with google" in the back. seems like a bad time to get a phone with sprint since theres no news on wether this phone will be upgradeable or patched and the other phones are going to get upgraded soon. (HD2)
!!!
on another thread someone posted that the problem had been acknowledged . the post pointed to a flaw in the sms app that did not send a "memory full" notification back to the sms database server. so it seems theres a limit to the sms app capacity and it kinda locks down or something along those lines. lol (sorry ill post the link when i find it again) in other news 2.0 is coming to the hero. so i guess ill deal with the issues till then.
I purchased a Hero on launch day [early run device, without 'with Google' branding, only 'HTC' on the back cover] and quickly encountered the intermittent text message delivery debacle.
Bottom line, there were extended periods of time in which text messages being sent to me were simply not appearing on my phone. [Side note, this includes individuals both on and off the Sprint Network.] Turning the phone off and on usually alleviated the non-delivery / appearance problem but any messages sent during that time were gone. There was no flood of messages post restart.
I should note that on two occasions I did notice that I had received a text in the top notification bar but when I opened the Messaging App, the text was no where to be found.
It appears that the messages may indeed have been delievered... but the app is 'eating' them, so to speak. This *could* explain why on Sprint's end, everything looks fine on the network... or so I was told, which I believe.
My temp solution, as advised by forum / discussion posts by other Hero users was to install an alt Messaging App [I used Handcent SMS] and use this rather than the stock Messaging app. Additionally, I added 'SMS To Mail Lite' which forwarded a copy of my incoming texts to an email address. I experienced no intermittent outages / delivery failures / abductions at all. Both Handcent and the email inbox matched. While this 'worked' I was unable to replicate the bug but since I was using Handcent this might have been why.
Later, after spending some time on the phone w/Sprint Advanced Tech Support, they determined it was not a network issue and was due to the phone itself [as their system showed all my messages being delivered]. They set up a trouble ticket and I was able to swap my Hero for a new one at my local store. Caveat, I was still under the 30 day trial which made things much easier when I got to the store.
I was told by Advanced Tech Support that HTC has recognized this intermittent text delivery issue and they are working on a solution. I only mention 'Advanced' b/c the first individual I spoke with from regular Text Messaging Support had zero knowledge of this issue and was quick to deny any problems whatsoever. No one at the store knew anything about it either, but I wasn't expecting it. So if you speak with anyone at Sprint, expect that they might not know yet and be nice. You might even get a replacement phone.
Currently, I'm still using Handcent and really like it. Tried ChompSMS but just prefer the other. They're on par w/one another so be sure to check them both out if you prefer to go this route. Also, I used the 'My Backup Pro' app to restore my new phone to the original configuration. Certainly worth the $5.
Hope this helps.
I am thinking of binning my omnia and moving back to htc with the hd2. The big problem i have is the issue with sms not working correctly. I use sms alot, and would not be willing to live with a phone that sms doesnt work properly.
Please could you fill in the survey and also give me an idea of which rom you are using and if this changed the sms problem for you?
Thanks
Non-existent, if you have the 1.6.1 ROM
No problems at all even on 1.43 ROM
Never had any problem with sms.
After flashing 1.61 no more SMS issue (as well as no other bugs so far, still testing...)
t-mobile
ROM 1.43.110.2 (70315) WWE - Set up the phone, sent text with RSVP and got one back seconds later.
Same with email.
geekyhawkes said:
I am thinking of binning my omnia and moving back to htc with the hd2. The big problem i have is the issue with sms not working correctly. I use sms alot, and would not be willing to live with a phone that sms doesnt work properly.
Please could you fill in the survey and also give me an idea of which rom you are using and if this changed the sms problem for you?
Thanks
Click to expand...
Click to collapse
There are currently two separate sms bugs:
1. Messages get stuck in the outbox and never get sent
2. Horrible lag when loading an sms thread with lots of messages.
The first has supposedly been fixed in the 1.61 rom(never had this issue myself), but the latter hasn't. The music player suffers from the same lag.
So if you send a lot of messages I'd still recommend switching to the default WM application.
never had a problem with SMS. ROM 1.48
Where can you find the 1.61 ROM?
I cannot locate this anywhere on HTC's website. Can anyone please point me to where they downloaded the 1.61 ROM from?
thijazi said:
I cannot locate this anywhere on HTC's website. Can anyone please point me to where they downloaded the 1.61 ROM from?
Click to expand...
Click to collapse
It's a leaked rom so you might want to check out the leo rom sub forum.
I am not having any issues with SMS getting stuck in the out box.
I am however getting the slow down when loading SMS threads. With about 30 messages its getting slow. Not terrible but compared to instant when i started it seems horrible.
Never had any problems with SMS, with 1.43 or 1.48.
I have no idea, what is sms problem this phone work awsome out of the box.
You wanna see fu*ked up phone try lg viewty or other lg crap...
I'm using the O2 HD2 with 1.43 ROM
Today is the first time my GF didn't receive my sms and she called me as worried something happened to me. After we hung up, I was gutted that my HD2 actually had the sms problem like what people have said. However when I tried to send her another sms later on, I realised I didn't actually press send before pressing the home button. I'm guessing the O2 HD2 doesn't have sms problem?
Toss3 said:
There are currently two separate sms bugs:
1. Messages get stuck in the outbox and never get sent
2. Horrible lag when loading an sms thread with lots of messages.
The first has supposedly been fixed in the 1.61 rom(never had this issue myself), but the latter hasn't. The music player suffers from the same lag.
So if you send a lot of messages I'd still recommend switching to the default WM application.
Click to expand...
Click to collapse
In regards to sms bug 1: I'm running 1.61 rom and the messages I sent today I've still not received any delivery reports for.
no1 had this problem??
receive are all 2-3 minutes too early (time is not match with own mobile time clock) as it basic on sender time and so put the text conversation out of sync.
wiltonson said:
I'm using the O2 HD2 with 1.43 ROM
Today is the first time my GF didn't receive my sms and she called me as worried something happened to me. After we hung up, I was gutted that my HD2 actually had the sms problem like what people have said. However when I tried to send her another sms later on, I realised I didn't actually press send before pressing the home button. I'm guessing the O2 HD2 doesn't have sms problem?
Click to expand...
Click to collapse
It most certainly does. I'm with O2 and have this problem, also the occasional text going to a different (and non-requested) recipient!
HTC have provided a hotfix today for SMS issues. I havent experienced the problem myself so am interested to see if the problem is resolved.
http://www.htc.com/europe/SupportViewNews.aspx?dl_id=812&news_id=407
Nope that hotfix didnt fix anything. I still have messages sitting in outbox for hours now..
humbug
(ps, using the ROM 1.48)
i still had time stamp error
hey guys,
ive always had a few bugs with this HD2 (some seem pretty common, and tolerable/fixable)... but lately ive been having so pretty frustrating problems, causing me to soft reset 10+ times a day.
ill try list these issues and describe them accurately, and if anyone has any suggestion on ways to resolve them... i would greatly appreciate the help.
- often freezes when trying to send SMS messages. i use Zenyee's sms patch, to allow my to use the WINMO client. what usually happens is, i can select to create a new SMS, type the SMS all without hassle... but as soon as i hit the send button (bottom left softkey)... i get the windows loading animation (4 coloured dots circling in center of screen), and thats where is freezes, i have given the phone hours to 'load' and complete the SMS send operation... but it jsut sits there.. loading.
- i have another common issue relating to SMS. it seems the HD2 cannot recognise when i have read an SMS. i receive a new SMS, i open, read, and sometimes delete the new SMS... but sense still displays the 'unread' icon on the slide-bar. S2U2 also is still seeing an unread SMS... but there is no unread SMS. this happens 95% of the time when i receive and SMS. i have to reset to get rid of this notification OR if i reply to this new SMS... once i have dismissed the "message sent' notification, the phone recognises the fact i have no unread SMS.
- quite often i cannot wake my phone up from being asleep, this also seems to happen only when i receive a new SMS. i get the flashing LED (at ear speaker) letting me know i have an unread SMS/call/etc, but upon hitting the hardware buttons to wake phone up... i get no response.
- there are also a few occasions where i dont receive any SMS at all, over the last few days... ive had quite a few people call me and ask if i received the SMS they have sent me. i have also tested this myself, sent myseld about half a dozen test SMS with out receiving any of them. i am still receiving some messages, but there are also quite a few that i am not getting. this issue could be caused by my network provider, thought id mention it anyway.
it seems that most of these issues are SMS related. i did have quite a few texts in my inbox and sent items box (around 1500), but i have deleted many of them and am now down to around 300, and im still having problems.
so... if anyone has any suggestions to resolve these issues... i welcome the advice. before i resort to hard reset.
cheers guys.
[email protected] said:
hey guys,
ive always had a few bugs with this HD2 (some seem pretty common, and tolerable/fixable)... but lately ive been having so pretty frustrating problems, causing me to soft reset 10+ times a day.
ill try list these issues and describe them accurately, and if anyone has any suggestion on ways to resolve them... i would greatly appreciate the help.
- often freezes when trying to send SMS messages. i use Zenyee's sms patch, to allow my to use the WINMO client. what usually happens is, i can select to create a new SMS, type the SMS all without hassle... but as soon as i hit the send button (bottom left softkey)... i get the windows loading animation (4 coloured dots circling in center of screen), and thats where is freezes, i have given the phone hours to 'load' and complete the SMS send operation... but it jsut sits there.. loading.
- i have another common issue relating to SMS. it seems the HD2 cannot recognise when i have read an SMS. i receive a new SMS, i open, read, and sometimes delete the new SMS... but sense still displays the 'unread' icon on the slide-bar. S2U2 also is still seeing an unread SMS... but there is no unread SMS. this happens 95% of the time when i receive and SMS. i have to reset to get rid of this notification OR if i reply to this new SMS... once i have dismissed the "message sent' notification, the phone recognises the fact i have no unread SMS.
- quite often i cannot wake my phone up from being asleep, this also seems to happen only when i receive a new SMS. i get the flashing LED (at ear speaker) letting me know i have an unread SMS/call/etc, but upon hitting the hardware buttons to wake phone up... i get no response.
- there are also a few occasions where i dont receive any SMS at all, over the last few days... ive had quite a few people call me and ask if i received the SMS they have sent me. i have also tested this myself, sent myseld about half a dozen test SMS with out receiving any of them. i am still receiving some messages, but there are also quite a few that i am not getting. this issue could be caused by my network provider, thought id mention it anyway.
it seems that most of these issues are SMS related. i did have quite a few texts in my inbox and sent items box (around 1500), but i have deleted many of them and am now down to around 300, and im still having problems.
so... if anyone has any suggestions to resolve these issues... i welcome the advice. before i resort to hard reset.
cheers guys.
Click to expand...
Click to collapse
sorry i do not experience this problem at all and i believe this is uncommon. there is a new sms function update hotfix posted by HTC couple of days back. this updates the messenging client to 2016. try it.
did you try uninstalling your sms cab that you are using and trying that for a few days to see if you still get the freezes? If you are stock you should try the previous posters suggestion and update your ROM and try it without the sms cab and see how it goes.
thanks for the tips guys, ill have a look at the hotfixes. with the telstra ROM i have, i can use the HTC SMS client without the major lag issues - but i still prefer the WINMO client for the folder support and other functions that are absent in the HTC client.
ill check out your suggestions, and let you know how it goes.
cheers again for taking the time to read and reply.
after looking at the htc site, i have noticed that the new SMS hotfix only applies to ROM versions less than 1.66.
that suggests my current ROM may already have these fixes applied.
http://www.htc.com/au/SupportDownload.aspx?p_id=297&cat=0&dl_id=812
cheers for the help though.
[email protected] said:
after looking at the htc site, i have noticed that the new SMS hotfix only applies to ROM versions less than 1.66.
that suggests my current ROM may already have these fixes applied.
http://www.htc.com/au/SupportDownload.aspx?p_id=297&cat=0&dl_id=812
cheers for the help though.
Click to expand...
Click to collapse
i'm running 1.66 ROM and is still able to install. I still think there is no harm downloading and try installing the hotfix. if it says unable to install, so be it. =)
fair call, im downloading it now. will certainly let you know how it goes.
thanks mate.
I installed HTC's SMS hotfix, and it seems they have increased the folder support in their SMS client. previously... from what i can remember, they had only a few SMS folders visible in their client, i think it was 'inbox', 'sent' and 'drafts'. now they have increased this and added 'outbox' and 'deleted items'.
anyway, this newer version of the HTC SMS client is much more usable than previous incarnations of this client.
and having removed zenyees SMS patch... i have had no repeat offences of any of the above listed issues. it has only been 12 hours-ish... but it is looking good so far.
the only problem i have now with the HTC SMS client is the integration with S2U2 (SMS slide to view defaults to conversation mode in the HTC client - i would prefer traditional mode). and also there is a text selection issue in the new message screen. i use the swype SIP and i frequently need to fix up my incorrect word inputs, in the WINMO client, this was easy (double tap the word, the select the correct word from the word suggestion list), however... in the HTC SMS client... double tapping does not select text, sometimes if i tap 4 times i can select the word and promt swype's word suggestion list to appear... but not always).
but these issues with HTC's SMS client are far more tolerable than the problems i was experiencing with the WINMO client.
thanks for all your help guys.
i will keep you posted on further developments.
cheers.
Glad that the hotfix helps in one way or another. On the other hand, now we all knows this hotfix doesn't actually limit to ROM 1.66 and below.
it does seem to increase to functionality of the HTC SMS client. but between 1 ROM upgrade and almost never using the HTC client... i cannot be 100% sure that these new 'features' are infact new. i know the 1.6X telstra ROM had a pretty weak HTC SMS client, and they did improve it alot for the 1.7X ROM - lessened the lag, and a few other fixes. after i upgraded to the 1.7X ROM, i still used the SMS patch to have the WINMO client as my default... so i never payed to much attention to that version of the HTC SMS client.
as i posted above, i have now noticed the improved folder support in the HTC SMS client... but i cant be 100% sure that this is a result of the 1.7X ROM upgrade... of the SMS hotfix. though i do think it was the hotfix, and the hotfix certainly did install without issue.
so if anyone else is using the latest telstra stock ROM.... what is the HTC SMS client like? enhanced folder support? less lag?
cheers again.
Hi All
I wonder does anyone noticed that when reading sms on my legend. I could not see the latest sms on top. if you have more than 100 sms from one contact you have to scroll down in order to see the newest sms. Any solution for that issue. Please Help me!!
Everyone who updated the phone software recently is having this issue, very annoying...
I switched to handcent messaging... it is a very decent alternative and it shows the last message on top.
Extremely annoying.
I also installed handcent but when ı read the sms the notification remains on the bar.
realized that problem after reading this thread. the problem exist with the default SMS application.. I recently changed to Handcent and it isn't affected by that.. plus Handcent is pretty nice and all
@lifeis, have you disabled the notification option for your default SMS application? you have to do that to let Handcent "take over" the default one
I switched to Chomp. Waiting for 2.2 ........
edit: reply from HTC Taiwan
"With regards to your enquiry, the message sorting order is default by google phones. However, we will forward your request to Google and HTC."
SMS Threads
Anyone else having issues with the SMS threads? Me, and other people around the web have threads that now load from the oldest message (ie from the top) so i now have to scroll all the way down to see any new messages! I called HTC who said software devs are aware of the problem but haven't started working on it yet!! He also told me that 2.2 isn't a definite for the Legend!
everybody is having the same problems regarding the sms bug. try sending an email to htc to voice out your concern and hopefully they can do something asap or we might just get used to it.
He also told me that 2.2 isn't a definite for the Legend! [/QUOTE]
Oh dear lol
Sent from my HTC Legend using XDA App
josh_james15 said:
Anyone else having issues with the SMS threads? Me, and other people around the web have threads that now load from the oldest message (ie from the top) so i now have to scroll all the way down to see any new messages! I called HTC who said software devs are aware of the problem but haven't started working on it yet!! He also told me that 2.2 isn't a definite for the Legend!
Click to expand...
Click to collapse
I got this reply from HTC Taiwan:
"The official upgrade for Android 2.2 is not confirmed yet. Desire will release the upgrade earlier than Legend. As Europe already releases the 2.2 upgrade, Taiwan is expecting for its own release soon. However, the exact date for Legend is still not set."
I don't have this problem
It's weird because I'm not having this issue.
Software version: 2.05.405.2
It's a vodafone debranded phone, in spanish
VF eforum thread, anyone with a VF branded phone with the fault please report back to VF in the thread below. They don't see to understand its a fault and still just collecting feedback so LET THEM KNOW !
http://forum.vodafone.co.uk/topic/69991-htc-legend-2051611-software-update/page__st__40?
SMS-Threaded-Issue Suggestions
I really like the look of the native SMS app that comes with the phone. However, it misplaces the threaded sms.
HTC support is as sh!tty as it is. I sent them bunch emails, their final answer is "sending in the phone for repair".
Anyways, around April - May 2010, I tried Handcent & ChompSMS. I chose Handcent. The app was good & all, then the updates, then now lots of force-closes. So I switched back to the native app & learned to live with it.
The problem of the native app is that it SLOWS tremendously, especially if you have so many conversations with so many people.
My final solution is the purchase of the Desire (giving the missy my Legend).
With the Desire's Eclair 2.1-update1, the native SMS app STILL suffers from the same problem of the Legend. However, the lag is zero. INSTANTANEOUSLY.. I was VERY CONTENT.
My Desire is recently updated to Froyo 2.2 & it fixes the threaded sms misplace. So, I'm EXTREMELY content now.
So, my recommendation is:
1. Try to live with the native app & wait for Froyo 2.2
2. Try Handcent & ChompSMS & pick your preference.
3. Get the Desire & you'll be as happy as a kid in the candy store.
That's the answer that I got from HTC:
Thank you for contacting us, We apologize for the delay in answering your email, Kindly be informed that currently there is no way to change the sorting of your messages. There may be 3rd party applications that can solve your problem, and you can try searching the market for applications that match your needs. Please note that we are currently analyzing this issue and will determine if this will be addressed in a possible future update. As for the Froyo upgrade, we expect to release updates for several of our 2010 models including Legend and Wildfire during Q3.
I have found at least two different threads where some of us are experiencing texts that disappear right in front of us. And even worse....texts that are sent to use but we never get them! I've seen my friend's sms record that shows a text was sent, but I did not get it.
I don't think it is rom related, because I've seen the issue presented in an Evo rom thread and a Xoom thread (user has an Evo).
I have completely wiped my phone - twice- and it still happens. Another user trying to trouble shoot the same problem, wiped and reformatted his sd card. This is happening on stock sms and 3rd party sms apps.
AND.. some of us experiencing this are ALSO missing calls. I have seen friend's call history that shows they have called me and I have NO record of a missed call.
Anyway - if you are experiencing this, or thought you were going crazy, I'm trying to troubleshoot and find out wtf is going on. Any ideas would be appreciated. If you are experiencing this, and can join or comment on this discussion maybe we can figure out what the common denominator is.
Thanks!
What up slug. I also can agree with you to. I have missed texts and calls myself. Everytime I was on CM7 or Decks Aosp roms my phone never missed anything. I did miss alot of calls off of MikG. What I do now is upgrade my PRL and Profile every other day.
marcusva79 said:
What up slug. I also can agree with you to. I have missed texts and calls myself. Everytime I was on CM7 or Decks Aosp roms my phone never missed anything. I did miss alot of calls off of MikG. What I do now is upgrade my PRL and Profile every other day.
Click to expand...
Click to collapse
Hey there, I know you
So by this are we potentially at least narrowing it down to Sense?
Seems like this adds to not being rom related, but maybe sense or sprint? Have you found that updating prl and profile is helping?
Are you sure it was not randomly ok?
Really, as far as I know, I've not missed any texts or phone calls since I did two full wipes. I DO know I've had texts disappear b/c I saw them disappear.
I have had texts disappear once. But that was on one of the nightlies. I was like WTF!! But havent yet since yesterday.
I just posted this in evokings thread... I've been having same issues...
firegeek said:
So due to frustrations with missing text messages, today I flashed the latest Deck rom. As I also was unable to send pics... I was desperate to find a solution ... well pics send great and I haven't missed any texts.
Well I was going thru some of the advanced settings and found a setting about locking messaging in low memory situations. And it got me thinking, is that the issue here? As I know last nite I was playing plants vs zombies when I missed a number of text messages. Do we not have enough memory? Am I asking too much of my poor broken evo? Or can we have that setting?
Just spit balling ... I'm really missing this ROM. And was I alone in having MMS issues? I noticed some talk about it, and renaming a file... but I couldn't understand completely and must have done something wrong because it didn't fix it.
E.
EDIT... yes I did wipe wipe wipe wipe before flashing.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Sent from my PC36100 using XDA App
Sent from my PC36100 using XDA App
bumping in case others are experiencing this, trying to find what we have in common or if it is a random sprint issue
copy of chat transcript with Sprint agent - apparently this might be a known issue and it might be hardware related.
07/01/2011 02:52:04PM "??I have experienced a text messaging and phone call problem that is random and appears difficult to recreate. I have watched text messages disappear from my phone, I have seen others call records where they have called me and I show no missed calls, I hav"
  e also seen where they have sent me text messages that I have never recieved
07/01/2011 02:53:27PM Agent (Sara B): "I am sorry for the inconvenience caused to you."
07/01/2011 02:53:34PM Agent (Sara B): "Please hold a moment while I access your account."
07/01/2011 02:54:39PM "No problem, I was just wondering if this was a problem with the new updates as I have other friends with Evos experiencing the same or similar problems"
07/01/2011 02:55:41PM Agent (Sara B): "There are certain known issues with the new updated and our experts are working to get the solution."
07/01/2011 02:55:57PM "Might this be one of them?"
07/01/2011 02:56:09PM Agent (Sara B): "Since when are you facing this issue with phone?"
07/01/2011 02:57:24PM "within the past 3 weeks or so. The disappearing texts happened within the past week."
07/01/2011 02:57:50PM "I thought it might be helpful to report it just in case it might a problem some others are having."
07/01/2011 02:59:26PM Agent (Sara B): "I apologize for the inconvenience caused to you."
07/01/2011 02:59:35PM Agent (Sara B): "Did you updated your phone?"
07/01/2011 03:00:12PM "well thank you, I've really enjoyed Sprint and my evo and haven't really experienced any problems until now, and this is random. Yes, I've updated my phone."
07/01/2011 03:00:39PM Agent (Sara B): "Please give me a moment to look into it."
07/01/2011 03:03:57PM Agent (Sara B): "I will perform the basic troubleshoot remotely. And then I will request you to visit the nearest Sprint store to get the phone repaired. As Insurance is added on the line, you will not be charged the repair fee of $35.00."
07/01/2011 03:05:46PM "oh, so this may be a hardware problem and opposed to a software problem?"
07/01/2011 03:06:30PM Agent (Sara B): "Yes, this can be. As the phone needs to be checked physically."
07/01/2011 03:08:27PM "Ok, thank you so much, I really appreciate your help. I need to take my phone in for the camera to be looked at so they can look at this at the same time - I had no idea it might be hardware related, I just assumed software since there have been updates."
  Thank you for your time
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I know there was a problem with SMS messages appearing in the wrong thread or being sent to the wrong person with Froyo. That was one of the things that was supposed to be fixed in the Gingerbread update.
I think I have always received all of my texts though. Missing calls? That has happened on my Evo and several of my previous phones. Sometimes the phone never rings and then suddenly I have a voicemail from someone. It's something wonky with the Sprint network and has happened to me and other members of my family on various phones. I don't think it's specific to the Evo or any ROM on the Evo.
gamblor01 said:
I know there was a problem with SMS messages appearing in the wrong thread or being sent to the wrong person with Froyo. That was one of the things that was supposed to be fixed in the Gingerbread update.
I think I have always received all of my texts though. Missing calls? That has happened on my Evo and several of my previous phones. Sometimes the phone never rings and then suddenly I have a voicemail from someone. It's something wonky with the Sprint network and has happened to me and other members of my family on various phones. I don't think it's specific to the Evo or any ROM on the Evo.
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Yea, that sms going to the wrong person thing is supposed to have been fixed.
But this is different. Way different. And I've only seen the combination of things mentioned by evo or 3d evo owners. Texts that show as being sent by a friend that never show up on your phone, same thing with phone calls, and also watching texts within a sms thread literally disappear.
Texts not arriving is sprints network failing. Same with missed calls not showing up
I receive a notification for having a text via the light blinking but there are no texts! This only happens to me when I play plants vs zombies though. Not sure if its the same issue lol
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Welcome to the now network, now you wish you chose someone else
I too have had these same problems on cm7, mikfroyo, mikg, mikz,and stock froyo. Definately not a rom related problem
I have been having this same problem on MIUI and Fresh Rom, before and after flashing radios. I live in Florida, if it could be a region/network thing. My wife's Evo is running an old 2.2 rom and she misses calls all day long, simply gets a GVoice notification.
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Ok, this is ridiculous then.
Thank you all soooo much for reporting in.
I like Sprint and love my Evo and have no intention of changing carriers or phones (unless I get the 3d or 4g+).
When our phones quit functioning reliably as a PHONE, that is a big problem.
Hey slug, we spoke about this but I want to chime in. I too get the the light indicator go off and never get any messages, I've also seen messages disappear after a few minutes in the thread. I know I've definitely missed calls and only get voicemail.
I've never had a problem with Sprint or my evo until the new sense which I think is the culprit.
I've done a test on a theory I had. I deleted one of my text threads from a friend, sent him a text and asked him to reply (i was ok the phone with him too). When he replied, I got the indicator flashing but no message. Hung up the phone and still no message. I'm starting to think its new threads started by us that it won't show, but also current threads r being effected because I always get a daily message and today never received it.
I'm going to switch back to warm 2.2 and see if it stops and if I receive all of the missing texts but I highly doubt that.
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So update on my text dilemma. I switched back to 2.2 and I get texts but now most of my apps doesn't work. Lol I tell ya I can't win. Gonna switch back to synergy later, too tired this to do it now.
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I also miss lot of calles that never Come and most of it is started sense they merged with google voice I think it as something to do with it. Also the time stamp in sms is crazy and it is only on sense sms app i have tried other apps and there all fine.. its hard to keep up with a chat using sense app the text is all over the place.
papaslacker said:
I also miss lot of calles that never Come and most of it is started sense they merged with google voice I think it as something to do with it. Also the time stamp in sms is crazy and it is only on sense sms app i have tried other apps and there all fine.. its hard to keep up with a chat using sense app the text is all over the place.
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I use Handcent, not the stock sms, and I still have the problem.
I've been wondering what "touches" all of these aspects - texts, phone calls, etc. And while I've thought of Spring, Sense and roms....I had not thought of Google Voice because I don't use it. But you are right, there has been some sort of integration made with that.
slugbug2010 said:
I use Handcent, not the stock sms, and I still have the problem.
I've been wondering what "touches" all of these aspects - texts, phone calls, etc. And while I've thought of Spring, Sense and roms....I had not thought of Google Voice because I don't use it. But you are right, there has been some sort of integration made with that.
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i used Handcent and didnt have a problem all texts came in order not sure about time stamp but i now the texts came in order not all over the place
Well the problem that I'm having is due to minfree's I think. I think what happens is that the messaging service gets closed to free up RAM and thus the notification light blinks to wake the service up, but it just never decides to read and write the text. The reason why I think it's a memory issue is because when I play PvZ, that's 80 MB of RAM. On the 2.1/3.0 ROM's, I have about 110 free (on Mik's) and 85 on Synergy or Kingdom. When I play PvZ, in order to get that much RAM, it needs to close things, usually launchers are locked in memory so they don't close. But if I'm playing and someone texts me, WiMax notifier goes off when a text is there, but there are no texts and people get mad cuz I don't reply.
It has however, never stopped a phone call for me. Only texts. The other thing I noticed is that if I'm constantly checking my messaging app i.e. keeping it awake, the problem never occurs. So I believe it might be a memory issue with the newer sense. At least for me lol so unless there is a way to lock the messaging app, I don't think it will be solved for people experiencing the issue I am. And I'm not sure if this could also be the phone culprit for not receiving calls.
Edit: Just edited my minfree's and it happened without pvz hmm I think its a memory issue for me then