UGH! phone boots and works but i get "Sorry! The application has stoped unexpectedly"
bone stock 19000m with JH2(before 3button fix ). A few apps installed, (now gone after managing to enter the reset code in the dialer) and it doesnt load any of them. Even the ones in the phone itself (such as youtube). The only one that seems to work is dialer (which closes if i try to call) and calendar. I get no signal, taking out sim and rebooting does nothing. As well when connected to usb, it is not detected by kies but I can access it through the windows explorer.
GUYS WHAT THE HELL HAPPENED TO MY PHONE! this is way to random, im getting seriously frustrated with android... the only thing i can think of is it has a virus.
I came from a htc diamond, and i was good at tinkering, but everything ive done to try and get the phone back to working normally has failed... any suggestions?
edit: also i noticed when i got to settings>applications>manage applications> EVERYTHING in this list is 0.00B (meaning it isnt taking up any space)
re-install jh2.. or try full reset from recovery menu or settings in phone.
my phone is not rooted and my phone is stock, with jh2 ( i updated a few weeks ago when it first came out officialy on kies). MY phone is not modded. And last but not least, my phone is one of the ones that doesnt go into recovery menu. basically, i dont know how/cant to reinstall JH2.
I typed *2767*3855# into dialer... it went through, seemed to work when i opened it in windows esxplorer but the phone isnt gully wiped as settings are still intact on the phone Edit: when doing this, it crashes at the part factory data reset you guessed it: "sorry the application settings (process com.android.settings) has stopped unexpectedly."
after further observation it seems like the phone memory is corrupted somehow, hence the main settings (like wallpaper, and widgets that dont work are in their place). I am very frustrated, im about to call bell to get this thing sent to samsung.
alright XDA, you have 10 minutes before i send the phone to bell, put your thinking caps on right now if you want to save me 6 weeks of using my old crappy htc diamond.
d3a said:
my phone is not rooted and my phone is stock, with jh2 ( i updated a few weeks ago when it first came out officialy on kies). MY phone is not modded. And last but not least, my phone is one of the ones that doesnt go into recovery menu. basically, i dont know how/cant to reinstall JH2.
I typed *2767*3855# into dialer... it went through, seemed to work when i opened it in windows esxplorer but the phone isnt gully wiped as settings are still intact on the phone Edit: when doing this, it crashes at the part factory data reset you guessed it: "sorry the application settings (process com.android.settings) has stopped unexpectedly."
after further observation it seems like the phone memory is corrupted somehow, hence the main settings (like wallpaper, and widgets that dont work are in their place). I am very frustrated, im about to call bell to get this thing sent to samsung.
Click to expand...
Click to collapse
My MoviNand chip failed on my Bell i9000m as I`ve referenced in other posts. My phone was flashed many times and eventually it failed. It wasn`t from the flashed, after having some help from someone much more knowledgable then myself it was determined the phone would have died anyway.
When the Chip started to die my Internal SD couldnt be read and my external was pretty much useless. I could still boot the OS and make calls, but no apps.
The phone would say "Internal Sd card removed" upon boot, then "External SD card can not be mounted" in the status bar after boot.
We tried many things such as partitioning and other things, and even though the memory looked fine, the kernel would not let it pass checks upon boot.
With my lack of experience I would suspect there will be a lot more posts like this as more people receive their bell i9000m phones.
My second one is a day old and after heavy use (no modification) it is starting to show early signs of the symptom that resulted in my phone dying.
I have another of the exact same phone in my household and it has minor force close and reboot issues also but not to the point of memory corruption.
Hopefully you are before your 30 warranty if you haven't taken it back already. If its before 30 days you get a replacement from the store. If its after you get to wait for them to send it to samsung.
Its an amazing device. But it reboots twice a day. I am thinking the problem could be External SD card. 80% reboots happens when I connect my device using USB mode to transfer the music and videos
Does anyone experiencing it and does anyone has solution or work around?
Sent from my GT-N7000 using XDA App
Sometimes it cause by bad contact SIM card. Try clean the card's contact points or replace a new one if your SIM card is many years old.
Seems android phones will try fix the SIM lost contact problem by reboot the device.
It might be a damaged sd card too, it's weird that it happens in that right moment when you plug the usb, try with a different one and see
venki5star said:
Its an amazing device. But it reboots twice a day. I am thinking the problem could be External SD card. 80% reboots happens when I connect my device using USB mode to transfer the music and videos
Click to expand...
Click to collapse
I have the same problem reboot every time I disconnect it from the pc
My note reboots aleatory from nothing and sometimes really freeze with the screen off and I need to remove the battery to restart :s
Any idea? I really dont want to go change it with a new one because I need to make some kilometers to change it. Was the possibility that it is just software problems and if I flash a new rom it become stable?
The Note come with one old rom (I dont know what rom) and it make some reboots but dont make so many like now. When I connect to a Wi-Fi it say that was a update (16 MB) and I make that update. Then the reboots come with more frequency and make that problem of freeze with the screen of. Today morning I make a Wipe to data and Cache (in Recovery 3e) and reset it. Now it dont freeze but make some FC with the most installed (from markt and Samsung Apps) and sometimes reset with no reason.
TY for any help.
Sorry for the bad english.
EDIT:
I see now. When it is charging(turned off), when it stay "off" (without I see how go the battery) a little time, it freeze. Could be that that's happen when is on and when go to stand-by and it freeze. Anyone know whats happen?
Double post. Delete pls.
hey guys
was using my nexus 4 5.0.1 (stock, bootloader unlocked, not rooted) with no issues this morning. then suddenly i can launch google music. the app launches and i get a white screen with nothing on it. so eventually the app crashes. then i try launching messenger, good play, and many other apps with the same result. my phone begins to get very slow and laggy, nearly non responsive. i restart my phone and i get no service. restart my phone again and a few apps like chrome will launch, and whatsapp aparently, but ive tried so many other apps that will not launch or hang on launch. any ideas? is it a failure of sorts or will a wipe fix the issue?
edit: i think its helpful to note this is a refurb phone. there have been times when my phone suddenly restarts (normal for android) and other times when the screen just goes off and i have to hold the power button till i get red blinks or sometimes i have to plug the phone into the wall for it to restart.
edit2: just restarted my phone connected to the wall. wifi wont even turn on. i waited 60s and it finally switched on. its like the phone has gone limp lol. it wont connect to my mac anymore either ("try reconnecting or restarting your device").
It sounds like your memory chip is failing. I would advise you to extract as much valuable data off of the device while you still can. Then we can troubleshoot to see what the problem really is without having to worry about important data loss.
lolcakes203 said:
It sounds like your memory chip is failing. I would advise you to extract as much valuable data off of the device while you still can. Then we can troubleshoot to see what the problem really is without having to worry about important data loss.
Click to expand...
Click to collapse
i did a full factory reset from terminal. im not having any issues anymore.... yet. however im still concerned about potential imminent memory/storage failure.
Alright that's good to hear. Keep us posted.
I'm going to Copy and Paste a conversation between a girl who tried to help me and all the stuff I've done so far... any help would be great. Issues started upon download of Pokemon go....
Hi Aubry
This would also be faster to chat this way
Yeah, thanks for the help, btw
No problem
I like to help when I can
So, if you already have that message after the card is removed, it's possible you have malware
It's also possible that will the latest android update, something unexpected happened with your phone
Tech support is 99% troubleshooting
lol, yeah, I know
I'm just not as tech savvy yet, I wanna be..
If the memory card is out and you still get that message, I'm leaning toward the latest update acting up
That would make sense...
I had an update forced on me 2 nights ago, I think. Happened without my consent
So that's why I think it may be likely
Is the battery still out?
No, it won't turn on at all without a battery in
Even connected to power
That's a little odd. That might happen if you have a hardware problem but irrelevant to the current issue
Let's try this..... can you get it to turn off, perhaps by taking out battery? Wait a minute (or a few if you want to be safer) and then immediately upon Power up, go into safe mode by hitting home + volume up + power at the same time, holding for maybe 10 seconds
That may throw it out of the loop and into actually recovering itself
I got into safe mode previously by holding power + down
Should I do that or what you said?
There are several modes
lol, k
The combinations are android specific overrides
They're used for different purposes
We want to break the cycle, get out of a loop and begin to recover
You could alternatively do a factory reset, but you lose EVERYTHING that way, so I prefer to exhaust all possible options before recommending that
The main idea is that you have a soft brick, which is recoverable
I already did a factory reset earlier today
That didn't cause any change?
So anyway, now I'm Android System Recovery
It still was having the same issues yeah.. nt as bad at first, but once I put in the mem card, and it started installing my apps and stuff...
Same old BS
Hmmmm
If it's installing apps from the memory card that can be malware
I don't think it was, cause when I did the reset, I took the memory card out to protect my data.
My pictures and stuff
And it stayed out for a while.
Right but malware is code. So if the card itself contains the code, it will continue to install even if it stays out a while
If I'm understanding correctly
It gave me a few hiccups, this has stopped, that has stopped.. but then it worked ok. I was like Oh! It's good! Let's reinstall! ... and back to crap..
If it is malware, the second you put in the infected card, it installs
So if you put the card in the trouble starts, correct?
Sorry if I'm misunderstanding. It's a little harder to fully understand when the device isn't in hand ?
Sooooooo I should save my pictures off the card and reformat?
If you place the card into a computer (presumably with an adapter, if it's microsd), you run possible risk of infection. I would run a virus scan on the card itself, but outside the phone
If you can save the pictures, that's ideal. In the future, consider google backups to the cloud or amazon prime photos
Well, I tok out the card. Then I did a factory reset.... it gave me a FEW of the annoying "this has stopped" or that has stopped, but I don't remember what, now.... It started installing stuff, but some programs it refused to. Clean Master, Pokemon Go.. it gave me error code -504. Then I forced some and it seemed like they were working ok and installing, so I figured maybe I was just DLing too much all at once. So I went back and put in my mem card in, and it froze. rebooted, and **** went to pot again.
I had Google Drive, but it kept filling up my phone's hard drive and prevented me from doing stuff, DLing more.. I had to clear all the data.
Hmmm
I'm lookin up error code
kk
-504 is specific to memory and data collision
Basically, one aplication said "I want to be king of the playground" the firmware said the same thing and they shoved themselves off the playground and both broke their arms
My analogies are bad at 2am
Anyways, when this happens, it's also related to the Google account data having issues with software
Ultimately, the Google services framework needs to be cleared
But how to do that without being able to boot is the problem
I can boot.. kinda.
But it freezes up quick
Right, but the associations and cache will freeze ir
Exactly
Who is your carrier?
Straight Talk
Ah.
That may be trickier
A regular kiosk usually has the software that overrides this to fix the firmware
Like,most of the time, it gets to the "A service of Straight Talk Wireless" and stopps there
Yeah that can't boot fully
You can't get into the settings, right?
(and I am really sorry for my typos, my husband is a slob and his keyboard on this laptop is filled with gunk.)
I can, sometimes~! I can try
If you can get into settings, the cache could be cleared
So just reboot normally?
If you can
But you likely need to be in a recovery mode
Hmm. Would it be best to go into safe mode for this or normal?
The developer resource says:
Go to ”Settings”-> “Applications”-> “Manage Applications” and select “All”
Go to “Google Services Framework”and select “Clear Data & Clear Cache”to remove all the data regarding Google Service Framework.
Go to “Google Play Store”and Select “Clear Data & Clear Cache”to remove all the data regarding Google Play Store.
..one question... will that kill my data in Pokemon Go.
If you could get into recovery mode, which is holding down power + home + DOWN volume, that may work best
No
Go data is all server side
Whew, ok
In theory, it should never be lost
Ok, hang on, gonna try this
(Thank you SO much for all the help)
If the above steps don't work, a second "easy" method is de authenticate you, meaning remove your accounts
The recovery mode gives me the option to wipe the cache a head of time, should I do that too?
Yes
Absolutely
Deleting cache is our goal
Ok, now it's updating andriod.. but stopped cause I'm at 12 percent battery
Oh that's no good
If the battery is too low it might quit
Did it give you the low battery message?
No stayed on
I mean, told me the battery is low but
Ok, in settings
Hang on
Oh great I thought you mean it forced itself off
It HAS done that before, but not right now currently
Go to ”Settings”-> “Applications”-> “Manage Applications” and select “All”
Go to “Google Services Framework”and select “Clear Data & Clear Cache”to remove all the data regarding Google Service Framework.
Go to “Google Play Store”and Select “Clear Data & Clear Cache”to remove all the data regarding Google Play Store.
Ok, so I'm in settngs, applications, but I have Application Manager.
Ok
Might vary depending on version
When I go there it gives me a list
Ok what do you see?
Do you know what phone and android version you are running, by the way?
Android System Webview, ANT Radio Service, AANT+ Plugins Service, AVG Antivirus, BatteryDoctor, my apps.
I might have it memorized in the deep recesses of my brain
That's my device right now
You need google services framework
It may or may not be totally alphabetical
clearing the cache did seem to help though..Ok, so I need Google Play services? I found that
Ok great!
Now.....
Hit clear data and then after clear cache
Those buttons
Ok, so when I tap it it won't show it to me. It goes back to the Applications main menu
When you tap services?
Yeah
That's interesting
Can you try again?
it acts like it wants to, and then gets kicked back out
Sure hold on
Yeah same thing.
Ok try going to Google play store instead in that list
Something is preveting it.
It might be malware or issue with the firmware
Same thing with Google Play... or any app
Google play store is the name of the app
Yeah, I know
I tried it with a few of them randomly too
You should click on that and then attempt to clear that data
Its not letting me access any of them
Ok new plan
Go to “Settings”-> “Accounts”-> “Google” -> Select “Your Account”
Go to “Menu”and Select “Remove Account”, and then “Add Your Account”.
Now “Restart”your mobile device and try to perform update or download.
Ok, so delete my account or services?
If it doesn't say remove, you can delete
that won't delete my gmail and everything right? ?
I sure it won't but just making sure
Well your Gmail will still be on the server assuming you didn't pull it down
I probably sound like the typical idiot here.. yeesh
And delete it on the server
Nah
Then it should be ok
I won't do that, had the account for like 20 years lol
Ah ok
It wants to open it with Chrome or Internet?
Chrome is fine
I hate "internet"
....and now "Unfortunately, Chrome has stopped."
That is unfortunate
Please turn on airplane mode
Airplane on
Ok we are going to wait a minute now
kk
For fun, let's go back into that app list and try clearing that cache again
While airplane is off
Also, if it's late, I can also send you messages later
I'm a 3rd shifter, I'm fine if you are
Yeah I couldn't really sleep
And just tried while Airplane was on, no dice, same BS
Try restarting while in airplane mode
You can hold power
And then restart
Ok
Ok, booted fine
Yay
Now once it's rebooted you can take out of airplane mode and see if the data can now be cleared
Now it won't go into the application list at all
That's sad
Ok time to try something else
On the settings screen, can you find "backup and restore"?
Backup and reset...
Yep that
Ok, in it, now what?
We can try a factory reset from here.
But before you do that
Already did this earlier but sure. XD
Hmm?
Uncheck the boxes that save the app data
So uncheck "Back Up My Data" and "Automatic Restore"?
Yes
You will lose your phone data
That's fine. I know what I need
But at this point, without installing firmware to fix it, it's pretty much the best bet
Is it normal when rebooting the phone it keeps the old apps up and running? I don't remember it doing this previously but it's been doing that lately
Alright.. So factory reset time yes?
I think so
The factory reset should wipe everything
But again, if firmware was badly enough affected you would need more than this
And it might possibly be better to get a new phone, depending on factors considered
But at least the most common solutions were tried
Ok
Welp, got to the tracfone screen... and it's stuck.
What do we mean by stuck?
Frozen?
Whatever is in there, it's in there good
Yeah. It does three boot screens. 1, the Galaxy Grand Prime screen. Then the Pretty Samsung one with the musical tone. Then the Tracfone screen, then it boots. Since these problems started, it will often freeze on the Tracfone one.. cause after a few seconds the screen will dim. And then it boots.. but like, before I took my husband to work.. it was still froze there. I had to pull the battery, cause it wouldn't move. Though, just now it did finally
If it is incapable of factory reset, it's the kernel. That really would have to be handled by the dealer who sold the phone (if under warranty and they feel like replacing it) or doing things that void the warranty anyway
Well, looks like it finally got to boot...
huh.
If it moves, I would say to give it a little more time
That's good news
We are hoping it's not the kernel
....and I selected English, and "Unfortunately, Settings has stopped"...
That might not be a huge problem if it progresses
Settings might be fussy but it can be overlooked for now
Does it look like a factory reset took place?
Like it's new without apps, data, etc?
Same start up and "Welcome!" screen from last time.. but now that I select English it won't go past it. Keeps saying settings stopped.
Oh. That's different than settings stopping on the home screen
Yeah, it's acting like I just bought the phone
If settings are failing to load during language selection and you can't get to the home screen, you can try takin out battery for 10 minutes and then try rebooting and trying again
If it still fails to work after 24 hours (sometimes if you leave it alone long enough it'll work) I'd go to where you bought it with proof of purchase and hope they'll help get a new one
Ok, battery removed. Is it possible it's an overheat issue? Cause when we were playing Pokemo Go Friday night, my phone froze.. and when I booted it the screen went black, and lines went through it, like it lost connection to the MB or something
I've had issue like that with like, DS lites when the ribbon cable gets crunched.. but...
It's possible the hardware overheated, but because it boots, it's not necessarily a gonner
I've taken very good care of this phone, no hard drops or water...
It seems it's definitely a firmware and software issue
If there is a malfunction and it overheats from processing too much at once, that is possible
If the memory can't handle it and it's overloaded
Ok. Cause when that happened it was hot as ****.. and that's when most of these issues really started
I was having the "stopped" messages but only about my SMSs
If it was hot out that is definitely a possibility then
Leave it alone for as long as you can. Maybe all night and up to 24 hours
And those started literally after Pokemon Go.. I would have to stop Pokemon Go cause it would freeze a lot, I don't know if that did anything
But all this happened after I started playing it.
The game may not be good for the phone
Honestly, a lot of the pay as you go phones are not really suitable for mucj processing
I've dealt with a lot of them
They sometimes have trouble with games
I would absolutely submit a bug ticket with Niantic
I soft bricked my phone (and recovered it) because of pokemon having an issue during a specific sequence in game play. It definitely has bugs
I warned friends about it and that other phones may not be recoverable. It really depends on many factors
I've noticed it allowed me to install it on both my tabley (really crappy NextBook from WalMart) and my husband's phone (LG Fuel) and it won't run on either.. I figured, 200 dollar phone, it should be able to handle it....
It ran fine, but now.. and it sucks cause this is how I run my etsy, is this expensive brick
For the record, I have now tried yet a third factory reset. Now my phone won't even get past set-up. Any help would be amazing...
On an unofficial capacity, I think your phone may have been google account locked. This commonly happens when you forget to remove your google account before factory resetting the phone. You will know if your phone is google account locked by holding Volume up button + Power Button + Home Key, then when you get blue screen press volume up button, If the FAP lock: ON, then your account is google locked (Google locked phones tend to not allow you to go past the setup screen as you cannot click the "next" button). You can send it in to your phone dealer for them to send back to Samsung for repairs, however you seem to live in the U.S so I don't know their policies. I live in Canada and work as a part-time Samsung repair technician and our policy is to unlock the google lock and factory reset then return to phone company. However, that is not covered under warranty so we do it as a sort of "customer service" capacity.
Jonny W said:
-snip- , If the FAP lock: ON, then your account is google locked (Google locked phones tend to not allow you to go past the setup screen as you cannot click the "next" button). -snip-
Click to expand...
Click to collapse
It is FRP, not FAP, it means Factory Reset Protection.
Well, if that is the case, on the setup you will get a window telling you to choose the WI-FI you want to connect to. Do it, then try to log in with your gmail account (This "gmail" account must be the same one you used last time otherwise it will not work.
I got myself a Lumia 950 XL to play with W10M - even though the support has ended couple days ago. I got it with a docking station to connect it to a screen, keyboard and mouse and use it's Continuum functionality, which would be a great help in my cluttered workspace I have at home. Lastly - this phone is to serve me as a backup in case I broke my main one.
Now, what's the problem: the phone is working fine on it's own, the problem begins when I try installing the updates - MS said that they do not plan to remove the updates from their servers and they really are still there for me to download them. I do download them, they install themselves, but when the phone restarts and those gears appear, after about a minute or so - a sad face ( ) appears and the phone falls into loop - it restarts itself, gears appear again and then a sad face. Restart and repeat.
I managed to restore the phone by using Windows Device Recovery Tool (even though the phone was recognised as Lumia BootMGR) and tried again. Once again, the same situation. So, WDRT again and phone is working again.
There are three major updates to install on the phone - the 1607, the 1703 and 1709 ones. I got it to install the 1703 once, but the sad face appear during the installation of the 1709 one. I also tried installing the updates by using OverTheCable updater, but all it does is downloading the updates to PC and then transferring them to the phone - ofc, same result - brick, WDRT, working phone.
Does anyone have any idea what can one do in this situation? I cannot cancel downloading those updates since the phone is connected to the WiFi and I want to have the latest ones installed on the device and be done with them.