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So I keep reading how the nexus one is having mediocre sales (about 20,000 a month), and I can't help but think: would this be the case if it were offered on verizon wireless. I currently own a droid eris for verizon and and am patiently waiting to get updated to 2.1, but would pony up 500 bucks to simply jump right into a much better hand set, not that the eris is bad, the nexus one just kicks ass.
so my questions: How many people aren't buying nexus one's simply because their waiting for it on the verizon network?
I thought it was 20,000/week, either way, I think the slow sales have a multitude of factors, being online only is definitely the biggest I think. A lot of people go into stores and look at phones and end up buying one there, without this one on one experience a lot of people that don't really know much about phones will never be exposed to one. T-Mobile being the only carrier is definitely another factor, I think their sales will increase once it hits Verizon and Vodaphone, but probably nothing crazy from Verizon. Once again I think not being in stores will hurt them because none of the sales people in the store are going to tell people they should go online and look at the Nexus One when they have the chance to sell them something like the Droid right there in the store. Also, when a customer see's the Droid, is the average consumer going to notice the differences between the Nexus One and Droid? What's an extra 400mhz to the average joe. Maybe just my opinion, but if Google really want's to move these things to people aside from the technofiles they need them in stores in front of everyday customers. Who knows, maybe they'll gain more traction as more people start to hear about the Nexus and google.com/phone but I still think without putting them in peoples faces at stores they're not gonna throw up the legendary numbers they could with a phone of this quality.
Yeah...maybe if they give the N1 owners some bigger bullets. I mean...I don't mind sharing (I actually do)...but why give everyone 2.1? That gives the N1 owners nothing special. Unless GooG's got something special in store for us.
Plus I think Google didn't advertise the N1 because they just wanted to get their feet wet in the game. We da Guinea Pigs!
Anyway, when Verizon get the N1...they'll do more of those Bad Ass commercials they made for the Droid.
its gotten some pretty bad press during the release. Alot of issues and problems that couldnt be fixed with live help.
I remember the first release week i had about 10 or so calls a day into my tmobile store of very angry n1 owners saying this or that doesnt work.
And even more people comming in and asking if they could look at one or asking why they arent able to upgrade to an n1.
Even as a employee i felt kinda cheesed that i couldn't get the n1 for my normal employee tmobile phone discount.
I think people are waiting for few things.
Either for it to come to stores and for it to have live customer service, or for all the bugs be fixed.
i expect it to sell a lot better when its on more carriers and all the issues have been worked out
JoshHart said:
I thought it was 20,000/week.
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It was 20,000/week or 80,000/month. Really not bad & impressive considering how it was marketed. Once the N1 goes global, then I think the numbers will sky rocket!
For those who bought the Nexus S from Best Buy, are you concerned with their customer services? I am concerned after reading countless complaints on their forum and the web.
I got into reading about them because my order still hasn't been processed 4 days after submitting it. I've read about the order status issue exactly like mine, inconsistent answers from different CSRs, totally useless answers from CSRs (basically saying they couldn't help in anyway) etc.
I am now thinking whether I should cancel the order and buy somewhere else (Clove UK sell them for a bit more). What are your experience?
Their customer service sucks!! I had a terrible experience when I exchanged my nexus s because the fingerprint display coating was peeling!!
As someone who worked for bestbuy I can say that customer service is pretty much a gamble. Some people who work there really want to help you and others want you to go the **** away so they can just get on with joy caring.
Sent from my SubCyan CM7 Google Nexus S!
If you are in the states I say find a bb that has nice and knowledgeable mobile employees. Their mobile employees are much better on average than the regular ones. Its actually a whole different subsidiary of the company. I couldn't say better things about the ones at the store by my house but I have experienced bad ones at another store. I love best buy mobile and will buy my next tmo or other phone through them. They are awesome.
Sent from my Nexus S using XDA App
Jayrod1980 said:
If you are in the states I say find a bb that has nice and knowledgeable mobile employees. Their mobile employees are much better on average than the regular ones. Its actually a whole different subsidiary of the company. I couldn't say better things about the ones at the store by my house but I have experienced bad ones at another store. I love best buy mobile and will buy my next tmo or other phone through them. They are awesome.
Sent from my Nexus S using XDA App
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Agreed. Though the chick who set up my account was either just having an off day or was new because she screwed up the data plan on my wife's phone. She post dated the start date. I went into the Tmo store to get it fixed and they had no idea what she did lol. Oh well, I got a free month of data out of it so who cares?
Those who ordered online, how long did you have to wait before getting it? It's been 5 days, and the order is still being processed. I've already posted on their customer support forum yesterday, so far no reply yet.
The reason I wanted to try the Best Buy forum first is because I see their forum stuff are being far more helpful than those CSRs answering phones.
I about lost my freakin mind at best buy because they are so ignorant in the mobile department. I'll spare you the details.
I love the rest of the store though.
elusivepeanut said:
I about lost my freakin mind at best buy because they are so ignorant in the mobile department. I'll spare you the details.
I love the rest of the store though.
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Pretty much, none of them know what they're talking about. I had an associate tell me that their are two different nexus s and unlocked one and one for t-mobile smh.
http:// http://androidheadlines.com/2013/05/htc-one-still-not-selling-as-well-as-the-galaxy-s4.html
It's interesting reading this article and the readers posts.
From my experience unless your buying an iPhone or Samsung the sales assistant does not know a thing and will guide you to either if you ask for anything but these 2 brands?
If I try and buy accessories for my HTC One it's almost near impossible as well.
Yesterday I was in Bluewater shopping center in Kent, now until Westfield opened it was the largest shopping center in europe.
I walked from one end of it to the other and there's 2x carphone warehouse, 2x phones4u, 1x EE, 2X O2, 1x Vodafone, 1x independent phone shop.
Now I kid you not I just wanted a replacement case for my phone, no one and I mean no one had one!
What they did have mind is racks of s4 cases! But ironic as it is they didn't have any s4 phones!
When I did enquire they just brushed me off and always gave a negative passing comment.
This I would like to think would not be having a negative effect on their sales but I can bet is has? When I upgraded the sale assistant was 'advising' me to wait 4 weeks for the new Samsung handset as it would be 'worth the wait'.
Has anyone else had experiences like this?
My local cpw prefered the one over the Sony I went in to look at. They suggested waiting for an iphone, I wasn't interested. They only had the car holder available for the one, no cases or anything else. The car holder I bought for £14 less from ebay, shopping around helps.
The shop didn't have a real one as a demo unit, so I bought it without seeing one. Glad I did though
jiggle_ said:
My local cpw prefered the one over the Sony I went in to look at. They suggested waiting for an iphone, I wasn't interested. They only had the car holder available for the one, no cases or anything else. The car holder I bought for £14 less from ebay, shopping around helps.
The shop didn't have a real one as a demo unit, so I bought it without seeing one. Glad I did though
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I have to agree with both of the above comments. I tried cancelling my contract via retentions and wanted to ask for deals on the HTC one. All I gotwas deals on cheap ass phones and when I asked about deals on the HTC one they realised I wanted something high end and said I could pre order the s4 or the iPhone is a good phone. I was like.... No .... I'm interested in the HTC one. Sure enough any "deals" were the same as a new customer could get by goinng through the website! Needless to say I got my Pac code and left.
The retentions guy and subsequent calls had no interest in offering the HTC one at all and like mentioned above. It's either Samsung or iPhone they offer people. Unless people see the one for themselves and don't get swade by the sales people HTC will miss a lot of sales due to the sales pitch of customer reps pushing other brands instead of being impartial like they claim to be!!
Can anyone tell us whether commission or sales bonuses etc have a bearing on this?
Sent from my HTC One using xda app-developers app
Yes I noticed this too, already when I was deciding on buying a desire and wanted to see some all sales assistants always wanted to show me the sgs too.
Anyway Samsung is smart I saw they make a lot of accessories for their phones too. I still haven't found a pouch for my One and indeed lots of accessories for the sgs4 even when it hadn't even been released.
One assistant though assured me none of the pouches would fit because he had tried them for his own One.
jamiee6610 said:
Has anyone else had experiences like this?
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It's a shop assistant.
It knows less than you do but is convinced that it knows more.
See also record shops and hi-fi shops.
Clothes shop assistants are the opposite because they always know you look a total spunt in what you've chosen to wear but will never tell you.
Avoid shop assistants.
Maybe we should make HTC aware of our experiences if this is happening to us I wonder how many more it happened to?
Surely this has to be having some impact on their sales?
I was in Carphone Warehouse the other day; a couple in front of me were wanting to Upgrade there HTC Incredible S, first of all the assistant kept calling it the One S, obviously not having a clue what phone they were on about. Secondly the couple said they were preferable looking for another HTC and the assistant came out with "oh I wouldn't bother, Samsung is what everyone wants and should have now" and tried to tie them down to a S2 for 2 years.
This isn't the first time I've seen Carphone Warehouse and there Samsung biased. It's ridiculous. After they were gone and I finally got served, I told her the One was the best phone I'd ever used and not everyone "wants a Samsung" she didn't have much to say this time around.
UOKM8 said:
I was in Carphone Warehouse the other day; a couple in front of me were wanting to Upgrade there HTC Incredible S, first of all the assistant kept calling it the One S, obviously not having a clue what phone they were on about. Secondly the couple said they were preferable looking for another HTC and the assistant came out with "oh I wouldn't bother, Samsung is what everyone wants and should have now" and tried to tie them down to a S2 for 2 years.
This isn't the first time I've seen Carphone Warehouse and there Samsung biased. It's ridiculous. After they were gone and I finally got served, I told her the One was the best phone I'd ever used and not everyone "wants a Samsung" she didn't have much to say this time around.
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This behaviour is quiet concerning, I took the time to email them yyesterday after reading the replies.
I have to ask how damaging must this been to a company like HTC who right now are on the ropes?
Well its taken 4 high streets, 1 retail park and 2 shopping centres but i managed to find a case!
O2 had 3 in stock, they said the only get a few at a time because of lack of interest, again asked why didnt i wait for the SG4?
I remembered after I posted, I went to cpw 3 times altogether, first time I was told the phone was free with the contract I wanted. But my gf was moaning so we left. I went back just before the shop closed but then found I needed to pay a bit towards it. I didn't have any money on me.
I went back the following morning, the nice girl told me they where out of stock. I said you had them last night when you closed, can you check.
The nice girl came back with the phone I wonder how many other customers where turned away. If I hadn't insisted they had them I would have left without it.
HTC could do with better support from retailers
Samsung offer very large subsidies/rewards to retailers who sell their phones especially the flagship model which is maybe why everyone gets redirected to those phones. Also HTC brand awareness is not as strong as Samsung or Apple whose marketing budget is ridiculous! Samsung have released several adverts for the S4, especially in America where as I can only just remember the HTC one advert.
I know HTC in America have started offering vouchers or cash back to customers who buy their phone so may be more ONES will be sold in the future.
posted from a month ago, but While I was at the At&t store, Really surprised how:
A): not a single person was looking at the 3 HTC ones they had displayed -the guy couldn't even find them through the sea of other phones. I barely noticed them and showed him where they were - after I finally found them. No one there seemed to know anything about the phone either. Was there for an hour and NO ONE (except me) even looked at one and there were probably 30-40 people there. Funny thing is i thought there would be a crowd and id have to fight for one. SADLY was a breeze. This was the first week they were out.The store was litered with samsung, apple and LG.
And B): the ONE display was facing the back of the store and was no where even remotely visible to anyone that could walk in. Not even noticeable unless you knew that the phone was aluminum and knew exactly what you were looking for.
you expect too much from these shops
its like expecting camera advice in pcworld
they have heaps of phones and want to sell the latest, because these have the highest margins
the CPW i went into were quite sanguine about the one vs s4, the assistant said the one is nicer and they were roughly selling 50/50
i eventually bought it from a phones4u as it was cheaper and they weren't umming and arring about selling one off contract
There are two things about this issue.
First of all, not all of the sellers have tech knowledge good enough and yes it doesn't make sense. BUT, it is kinda understandable. I mean, there will be someone else there who can help you.
But what really annoys me had happened to me a few days ago. I was in a biiiig techmarket, comparing XZ, S4 and One, and some stupid sales assistant came and was like "omg why are you checking them just buy s4 rest is crap"
Even if what he said was true, this was the most annoying thing i've ever heard from a sales assistant. You are only there to inform, noone cares about your subjective comments. I'd have fired him right away.
Two largest T-mobile centres here and another operator (3 total) never heard of One, still don't have it and don't know when will it arrive. They all redirect me to information about One S, SV, etc.
People are raging like nuts here, spamming T-mobile and HTC pages on Facebook, etc.
Consequences of bad marketing...
I work at Cpw and I do my best to promote the one. We only have two types of cases and at least 6 different for the s4
verminatorno5 said:
I work at Cpw and I do my best to promote the one. We only have two types of cases and at least 6 different for the s4
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The sales assistant that helped me with my One today complained about same thing. He said that HTC One is the "not so popular" big gun. He said they don't have any accessories yet, not even from HTC.
Oh well, at least the phone is sooo good this time.
I just picked up my One yesterday.
I walked into the Telus store and asked the salesman what he would recommend in an android phone and the first one he showed me was the HTC One!
Also the Nexus 4 was recommended as well.
He barely mentioned the SG4. It was tucked away with the rest of the phones but the One was right in front of the door as you walked in and couldn't miss it if you tried.
When asked what phone he would use, he picked the HTC One.
Things are looking up.
So I go to my nearest local at&t store and when I ask for it they said I think we have it on display, but not in stock. Maybe will get stock later from delivery. I go to my next nearest store, and they have it on display as well. I ask him to get me one and he says they have none in the back. I have a definite contact that would hold one for me at his store but its an hour from me but I was about to take the road trip. As I left the 2nd at&t store, I get in my car and the 2nd at&t store rep calls me on my phone and says I found some in the back they were in my managers office. I go back and purchase it off contract. I dare ask for any available cases, he goes to the back again and says they cant find none but one pink one. I said no thanks, no offense to pink cases.
So with that being said, who's fault is this? I actually think it's LG's fault for not pushing for a bigger launch. They dont seem worried, oh well I got one and I'm liking it. Gonna root it and debloat this poor bloated G2. I just hope the battery life is better than my sgs4, I'm using whatever charge it came with today. It sort of reminds me of my nexus 4, the double tap to turn on/off is a stock feature I thought I would never see.
Anyone else with a similar experience? Maybe companies should not launch on Friday the 13th??
SysAdmNj said:
So I go to my nearest local at&t store and when I ask for it they said I think we have it on display, but not in stock. Maybe will get stock later from delivery. I go to my next nearest store, and they have it on display as well. I ask him to get me one and he says they have none in the back. I have a definite contact that would hold one for me at his store but its an hour from me but I was about to take the road trip. As I left the 2nd at&t store, I get in my car and the 2nd at&t store rep calls me on my phone and says I found some in the back they were in my managers office. I go back and purchase it off contract. I dare ask for any available cases, he goes to the back again and says they cant find none but one pink one. I said no thanks, no offense to pink cases.
So with that being said, who's fault is this? I actually think it's LG's fault for not pushing for a bigger launch. They dont seem worried, oh well I got one and I'm liking it. Gonna root it and debloat this poor bloated G2. I just hope the battery life is better than my sgs4, I'm using whatever charge it came with today. It sort of reminds me of my nexus 4, the double tap to turn on/off is a stock feature I thought I would never see.
Anyone else with a similar experience? Maybe companies should not launch on Friday the 13th??
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This is why I ordered on AT&T website. I placed the order 9/10 at 11pm and it was in my hands on 9/12. I hate dealing with local AT&T stores, at least in the DC/Metro area.
ordered the friday it came out on 9/6 was in my hands monday morning, have been in contact with the guys on IRC, hope we can get this thing cracked soon. =P
Same here. Premier order was even worse. I actually ended up getting one in store this morning. My premier order is still processing from the 11th. Will refuse it when it comes since I can't cancel according to them even though it hasn't shipped.
Sent from my LG-D800 using Tapatalk 2
ratchetjaw said:
Same here. Premier order was even worse. I actually ended up getting one in store this morning. My premier order is still processing from the 11th. Will refuse it when it comes since I can't cancel according to them even though it hasn't shipped.
Sent from my LG-D800 using Tapatalk 2
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Bottom line is At&t employees are bunch of dummies. Kidding. Im sure people are quite smart going in but once theyve been in the cluster F ( that is At&t) they are screwed. At&t tells them what phones to push ( Iphones, S4's HTC's etc) and all the others are just fillers. Ive been into at&t stores before and educated the sales rep about the phones they have on display and in most cases they dont even care. This is your freggin job people!! Hello???!!! I ran into the same thing when I purchased the LG OGP - they were clueless and kept wanting me to take a look at the HTC One! Im sure its partly LG's fault but end of the day (IMO) its not just At&t employees that are clueless, Ive encountered the same thing at TMO and Verizon stores too. Never set foot in a Sprint store so I can comment on them.
boogie2001 said:
Bottom line is At&t employees are bunch of dummies. Kidding. Im sure people are quite smart going in but once theyve been in the cluster F ( that is At&t) they are screwed. At&t tells them what phones to push ( Iphones, S4's HTC's etc) and all the others are just fillers. Ive been into at&t stores before and educated the sales rep about the phones they have on display and in most cases they dont even care. This is your freggin job people!! Hello???!!! I ran into the same thing when I purchased the LG OGP - they were clueless and kept wanting me to take a look at the HTC One! Im sure its partly LG's fault but end of the day (IMO) its not just At&t employees that are clueless, Ive encountered the same thing at TMO and Verizon stores too. Never set foot in a Sprint store so I can comment on them.
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I've experienced the same thing from AT&T, T-Mobile, and Verizon. Almost none of the reps that I've spoken with are knowledgeable on phones. I went to a Verizon store wanting to purchase an HTC Droid DNA and was directed to a Note II. I advised him of the reason I was interested in the DNA. Not interested in the Note for the same reasons.
boogie2001 said:
Bottom line is At&t employees are bunch of dummies. Kidding. Im sure people are quite smart going in but once theyve been in the cluster F ( that is At&t) they are screwed. At&t tells them what phones to push ( Iphones, S4's HTC's etc) and all the others are just fillers. Ive been into at&t stores before and educated the sales rep about the phones they have on display and in most cases they dont even care. This is your freggin job people!! Hello???!!! I ran into the same thing when I purchased the LG OGP - they were clueless and kept wanting me to take a look at the HTC One! Im sure its partly LG's fault but end of the day (IMO) its not just At&t employees that are clueless, Ive encountered the same thing at TMO and Verizon stores too. Never set foot in a Sprint store so I can comment on them.
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Well I used to work for At&t and I can tell you that they do not really care which phones you buy (to an extent). They only really make money off of contracts. The problem is that they only educate workers on the more popular phones, so they tend to show you a Samsung so they don't look stupid since they know nothing about LG. The problem is that they are really pushing you to increase your MRC (Monthly Recurring Revenue). So they want things like Mobile Protection Pack and they encourage you to add a line or buy marked up accessories. It doesn't matter which phone you buy. They spend very little time teaching employees about a Snapdragon 800 and lots of time about the 5 key behaviors of sales. I just happen to be a hardcore phone enthusiast so would be able to talk with customers about every phone. So this is the real reason behind another terrible LG launch. Like the G Pro. At&t only cares about phones that will bring in more customers so they can increase sales, like iPhones. plus people who buy iPhones tend to buy more accessories and have multiple cases. And people like us tend to shop online and only buy store accessories when we're desperate and are waiting for our case from Amazon to arrive. So there you have it guys.
I agree.
Sent from my LG-E980 using xda app-developers app
Verizon employees keep telling me this phone is crap when I try to go buy one. They told me they have only sold one and it was returned. But this contradicts everything ive read. It has outstanding reviews. Any ideas?
most likely bc they don't get paid out well on it, or know nothing about it and would rather sell you an iphone or a moto x.
Or Droid since those are Verizon most advertised phones. Lg is underrated making the pretty much the best phones since ca one year now.
Sent from my LG-E980 using xda app-developers app
Wheelchairmitch said:
Verizon employees keep telling me this phone is crap when I try to go buy one. They told me they have only sold one and it was returned. But this contradicts everything ive read. It has outstanding reviews. Any ideas?
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Lol. Please tell me you can see a crappy sales pitch when you hear that. They most likely dont know what their talking about.
Ya definetly can tell, but my dad cant lol. Hes picking it up for me and they are feeding him the lines. He doesnt think I should get it now. Hate Verizon
Verizon sales reps have a $100 accessory quota and will talk down any phone with little choice in accessory.
Sent from my Nexus 7 using Tapatalk 2
Yeah took my VZW rep 10 minutes to turn on the phone. Couldnt find the power button to save his life...LOL
Moto pretty much owns Verizon and Samsung spends way too much on marketing. LG is kind of out of the picture unfortunately.
Interestingly enough, I stopped by my local Verzon (Corp Store) to check out the flip case for the G2 and the Sales Rep said, "they don't carry accessories until the phone is released" and that the "G2 is available for pre-order only." I asked to speak to a Manager who said the same thing only added a condescending "I have been the Mgr here for years and know my inventory."
I thoroughly enjoyed whipping out my G2 and dropping a "well I guess I'm from the future?!" They spent the next 30 minutes finding the phone in their inventory and asking each other about specs, selling features, etc.
Bottom line: Verizon doesn't care about the G2. However, they're all trained up on the motox, S4 and upcoming 5S
Had the same experience on Friday. Pretty much told me the phone was garbage and I would be bring it back. Tried selling me the S4 (coming from the S3 lol), or the Moto X.
edsceao recognition
FWIW, my sales rep literally had never heard of the phone and I had to show her which one it was. She also knew absolutely nothing about the device when it came time for her to activate it. I had to show her where the power button was, etc...
Same experience with me. The idiot sales rep tried to sell me an HTC One when I asked for the G2. She claimed it was much better phone and was very excited about showing me the new cases for it too. I hate dealing with these people.
They have too much current inventory belonging to their moneymaking manufacturers and too high of incentives to keep you in the "droid" family. The guy at the corporate store by me didn't know what it was when I asked for it but did find it & bring it out for me to see. No demo units on the floor until the 17th or 18th though. Even though I've never had an lg before, I'm strongly leaning toward this one. Gotta buy it outright tho to kelp unlimited.
Sent from my XT912 using Tapatalk 4
Ya the guy at mine told us he had it for 3 months??? That doesn't even make sense lol. He said that it got slow and broke after 2 months. Hasn't this phone only been announced for like 2 months? Cant believe they would lie that terribly.
Exact same experience, I was told that LG was garbage and stick to the HTC one or S4.
usefulidiot127 said:
Exact same experience, I was told that LG was garbage and stick to the HTC one or S4.
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Probably someone who has it confused with the original g, or pro?
I understand that us XDA members know much more about these devices than your average person. Much more. But sales people? Ridiculous. Have you ever listened to one of these guys sell a phone to someone after the customer explained what features they needed? I've heard these people lie (or maybe they're that ignorant) to get the customer on the phone with the biggest profit margin. I saw a lady looking at a maxx until the sales person came up and took her to a DNA because it had better battery life. Anyway, how many people have you heard say they hate their phone? (Non enthusiasts) Most of the time it's a phone you or I would like. They hate it because they were sold the wrong phone. These days they're packing enough stuff into one phone that it doesn't matter so much but not too long ago, you really had to find a phone that fit you. Still the case I guess but MOST sales people just don't care about the customer. If I go to a store, it's only because I can't wait for next day shipping.
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I can say my experience at the Verizon store in midtown Omaha, NE was the opposite... The sales person that assisted me was an extremely attractive young lady of 23 to 24 whose phone knowledge was excellent. Instead of trying to sell me something else, she knew the best way to work with a customer is to be agreeable, pleasant, and empathetic.
Usually I get some jackass in an over-sized oxford with droopy slacks trying to work me with his easybro "charm". "Hey man, you gotta protect that inVESTment... you NEED this screen protector."
DeaconBoogie said:
The sales person that assisted me was an extremely attractive young lady of 23 to 24 whose phone knowledge was excellent.
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Picture or it never happened
I love me some stupid VZW sales reps. And the corporate store prices for accessories are horrible too.
The sad thing is it's going to be very difficult for this device to succeed. LG has done virtually nothing to market it that I've seen, and the Verizon reps don't even know it's on display in their store. Were it not for the online reviews I stumbled upon, I wouldn't even know the phone existed.
If the exact same phone had Samsung on it and their marketing behind it, then the sky would be the limit.