Dear all,
Please help to find a solution to the following problem, after I installed new HSPL and Nand Android my HD2 would not response. It does not freeze. Touch screen isn't working after it boots and then screen locks the first time. I receive incoming calls and so on but screen is not working. It happened once before when I got Artemis rom running but I got it solved after factory rom rollback. But this trick is not helping this time. I've tried to roll back to the factory rom with original SPL, tried to install WM7. It boots and works just fine accept I can't unlock the screen %) So if any one had same kind of problem can I get some advice please. It makes me to believe that this is software problem.
Thank you in advance!
Apparently this is not such an uncommon problem with the HD2. I have just arranged for my HD2 to be replaced under warranty. Mine would respond fine right after a reboot and stays fine as long as the phone is kept on. But if I turn the phone off and turn it on again there is no touch response whatsoever. There are many complaints about this issue from other HD2 users. If the HD2 were a car, an automatic recall would have been issued.
yeah the problem is hardware and not software
everytime you push " end/lock" button you press down where connection from digitizer is to motherboard. After time it breaks it completely and makes the touchscreen unusable -_- so just send it for warranty
Thanks guys! I suppose this is the only way!
Have the same problem. Phone is in the service waiting for spare parts (touch). Screen stopped to respond on touch within one day slowly not at once.
Yeah I really can't imagine a.y other way. Ship it off and good luck.
Sent from my HTC HD2 using XDA App
m4sta2k said:
yeah the problem is hardware and not software
everytime you push " end/lock" button you press down where connection from digitizer is to motherboard. After time it breaks it completely and makes the touchscreen unusable -_- so just send it for warranty
Click to expand...
Click to collapse
So it means fix it and sell as fast as you can. Can't belive what HTC did.
http://www.htcphones.net/htc-hd2-problems-with-touchscreen/
Related
Hi guys,
This evening something wring happened with my HD2. Suddenly without any visible reasons touch screen stopped working. Actualy screen itself is working but it doesn't react on any touches. I did hard reset - no luck, screen is working but touch surface isn't, so basically my phone is almost dead :-(
Have you seen this behaviour ? Is there any possible way to fix it ? The only thing that comes in my mind which could cause something like this is static electricity shock, but if it kills HD2 screen I want my money back.
I guess now I should use warranty and this is just after 1 month of usage....
Just a stupd question
Don't be offended by my question, I just want to rule out the obvious.
You're not wearing gloves due to the cold outside?
Greetings
chuelibrueder
No, I'm not using gloves with HD2 :-(
I have the same problem. I believe that the connectors under the screen became loose.
I have send an email to htc and they told me to contact the retailer to check if they can replace the device and if not to contact the service center in Cyprus.
There is another thread about this issue here
i`m sure that warranty will solve it.. just contact your retailer.. good luck
Hmmm,
Yet another one having to go back due to hardware problems....
WB
I loose the touch screen today and the hardware button exept Home i think, i had to remove the battery and i waited 30s put it back and everything went in place, the phone had called one contact when i had the bug.
The only thing that happened before screen doesn't work and buttons : i received an MMS strange, i'm not sure i can rely on my phone
I only installed the 1.48 rom and the 3 patches (audio, sms and sd card)
20mihalko said:
i`m sure that warranty will solve it.. just contact your retailer.. good luck
Click to expand...
Click to collapse
I contacted the service center in Cyprus and they offered to repair it but they don't have spare parts right now. I've also send an email to the retailer and wait for their answer.
Seems i have to wait after Christmas for a repair or exchange.
The good thing is that by pressing the screen with my palm or giving it a few solid taps it works for some time.
bBeware keyboard layout!
I had suffer bye used hadwritting layout sometime it cause screen doesn't responds
try change keyboard layout not hadwritting
Just had the same thing happen with mine, powers up but the screen wont respond anywhere i press. I have tried hard reset AND soft reset, nothing!
Have just restored factory ROM, and deleted hspdl and dropped off at vodaphone in town. Im gutted!!
really seems to be a production problem: i had to send my hd2 back to htc for screen replacement just 4 weeks ago... same fault as yours: the touchscreen wasn't responding to input anymore!
the last weeks i noticed that many people had this problem too...
wow.. keeping a close eye on this.. guess the same problem from the HD is creeping up to the HD2..
Well im hoping vodaphone dont turn around and say its not covered under warranty etc, I had to [like most ppl] sign up for two years to get this phone, i aint gonna be to happy if i have to spend the next 21 months of my contract without the handset i wanted!
Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!
tnx!
dio62000 said:
Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!
Click to expand...
Click to collapse
YESSS!!! thanx mate this worked like a charm!!
VlaJko79 said:
YESSS!!! thanx mate this worked like a charm!!
Click to expand...
Click to collapse
Well, it's been a few weeks now and I've had this problem several times again and worse, even after a hard reset; and almost each time I could fix it by pressing the screen/hardware buttons, but that shouldn't be the way, because I don't think it's good for the hardware, so I searched the forum and I think I found the two culprits (maybe a combination of the two):
1. The problem occured exactly the same day I began using my 16 GB card, class 2. It once happened that when I had the locked screen problem I took out the card and it immediately unlocked. But every now and then the phone still froze, even when I took out the SD card if the problem occured.
2. Then I have put off the automatic light adjustment settings and guess what; no more freezes!
It looks like a combination of power settings and use of SD card. I'm not very technical, but even when it looked like it was a hardware fault at first, it now seems it's a software fault after all.
Touchscreen doesnt work
Well F4CK my screen will not respond to touch at all anymore seems that this is a problem that is not well addressed tmobile is sending out a new one but the question is when will the touchscreen stop working on that "new" one.NOT happy at all.
Well this has now happened to me....no touch response but hardware buttons working, screen still displays-- off to JB HIFI as soon as I can to replace.
OOOKK I had this problem when i just flashed my phone with a costum rom. As far i remember my phone fall down once or twice but not something bad. I have the silicone cover and screen protector. If it was a hardware problem i believe that it shouldn't work at all even if you had to use the hardbuttons. Which that was how i would have to use to unlock the screen. I will go back to the factory rom and settings to see if there is any difference. My current rom is AthineOS 3.14 and Radio 2.15.50.14.
If for any reason you want to access your cellphone and you don't have time go through troubleshooting. I Suggest you download mymobiler which connects the phone and you can use it through your pc. Make sure you take the sd card before you connect. Here is the website www.mymobiler.com
In my case, my phone was RIP. The touch screen stopped working after installing a custom ROM. I installed the latest official ROM from T-Mobile and my phone and came back to life
please can anybody tel me what could be the reason tha my touch screen is not working.. i hav htc touch hd.
it sometimes works and some times doesnt.
thnx
Touch hd screen not responding to touch or stylus
Touch hd screen not responding to touch or stylus
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In early February I upgraded my Touch HD to 6.5 from 6.1 and if am right it was energy.blackstone.21891.leo_Max. It worked for about two week and and then one day I struggled to get a gps fix on my tomtom. The next day the screen just froze with no response of any touching or stylus.
Managed to put the original orange rom back on it but could not cariberate the screen due to its not responding. I sent the phone to HTC UK for repairs but they said due to my having used unauthorised software the motherboard needs to be replaced and they were asking me to pay 168 pounds so they could go ahead with the repairs. I got the HD2 on a new contract.
Still love the TOUCH HD and was wondering is there another way of breathing life into this thing. Responds well to install new roms but the screen continues to remain frozen
Hello.
I have same kind of Problem.
My HTC had broken Screen, I had it repaired.
After it came back the touchscreen worked OK. Than I flashed it with the ENERGY Blackstone ROM.
Flashing etc was OK. Device started again and came to the Point where you have to tip on the screen to do the SETUP. But that did not work. I tried Softreset. Hardreset but No change of Problem.
Send it back to the repairshop and after I recevied it again the Energy was still on it and working.
Since a new ENERGY rom was out, I flashed it again . Result, Same Error, NOT working. To make sure that the ENERGY-ROM wasn't the error, I reflashed it with the Original HTC ROM.
Also this one does not work. It also comes to the point where I need to tap to do the Setup. Nothing happes.
When I attach the Phone to PC with ACTIVESYNCH, the Synchronisation works OK.
Any Help Any Idea ??
Probably you need to replace digitizer(touch screen layer, not LCD) Look on ebay for a new one.
Rigdzondorje said:
Hello.
I have same kind of Problem.
My HTC had broken Screen, I had it repaired.
After it came back the touchscreen worked OK. Than I flashed it with the ENERGY Blackstone ROM.
Flashing etc was OK. Device started again and came to the Point where you have to tip on the screen to do the SETUP. But that did not work. I tried Softreset. Hardreset but No change of Problem.
Send it back to the repairshop and after I recevied it again the Energy was still on it and working.
Since a new ENERGY rom was out, I flashed it again . Result, Same Error, NOT working. To make sure that the ENERGY-ROM wasn't the error, I reflashed it with the Original HTC ROM.
Also this one does not work. It also comes to the point where I need to tap to do the Setup. Nothing happes.
When I attach the Phone to PC with ACTIVESYNCH, the Synchronisation works OK.
Any Help Any Idea ??
Click to expand...
Click to collapse
Damn, I have almost the same problem!
I have used Energy roms for a year, without any major problem. I have installed dec. 20. NRG rom, and today it is completely messed up my HD. No response on touching the screen or pressing any button. After a hard reset the touchscreen alignment was came up, and the touchscreen is working, but I can't align the screen, it starts over and over again... and thats all. I cant do anything else with it. I have reflashed stock rom and spl, still the same.
mchaals said:
Damn, I have almost the same problem!
I have used Energy roms for a year, without any major problem. I have installed dec. 20. NRG rom, and today it is completely messed up my HD. No response on touching the screen or pressing any button. After a hard reset the touchscreen alignment was came up, and the touchscreen is working, but I can't align the screen, it starts over and over again... and thats all. I cant do anything else with it. I have reflashed stock rom and spl, still the same.
Click to expand...
Click to collapse
same with me here... I also have got an EnergyRom installed. For more then one day now I get no response from the touchscreen. Everything else seems to work properly, e.g. the popups which remind me appointments are there.
Exactly the same here!
I installed energy sense last week, phone worked fine for 4 days then i came to use it and it didnt respond to the touch screen, however tapping the screen would bring back on the backlight?
I hard resetted it and also flashed a new ROM on, still the same, I found that it was responding but taking up to 5 mins to respond, i.e if you tap the first calibration point, after about 3 minutes the point moves, however calibration never completes.
I think the phone is scrap.
retsam88 said:
Probably you need to replace digitizer(touch screen layer, not LCD) Look on ebay for a new one.
Click to expand...
Click to collapse
Yeah, this is digitizer problem.
Check my post
hello, recently my phone's touchscreen does not work. Only when I initially turn it on, it will work until I turn off the screen or if someone calls, I am able to answer then the touchscreen works. Other than that, if I power on the screen, I cannot unlock it at all. I am currently using NAND version of Android on my phone and it have been perfectly fine for weeks. Does anyone have any clue? I have already tried to load a different version of the rom but still the same problem is occurring.
Could be a hardware problem. Send it back for repair.
This is a hardware problem. Send it back to HTC for repair.
Sent from my HTC HD2 using Tapatalk
Try turning on your screen with the other buttons beside the red end call one.
This happened to me, however, eventually, it stopped working whenever i pressed any of the other buttons to turn on the screen for touch to work also, so it's best to send it for repair while you still can.
For all of you having issues with screen freeze, here is my take. (Before I waste any of your time, I just want to say that I finally had to send it to HTC for repair) This is NOT a software issue but a hardware issue.
I have been flashing roms ever since HTC 8225 came out. I don't want to sound like an expert, but I am an above average user.
I have been using my HD2 for over a year. Then the screen started freezing out of the blue after it locks. Then I had to reboot it and it worked as long as it didn't lock.
Then I figures out that it started working when i awoke the phone by pressing the "BACK" button. So I kept doing that for a while till that stopped working. Then I figures out that if I tilt the phone sideways, almost like changing the screen to landscape, brought it back to upright position, and pressed the back button, it unlocked. However, this also stopped working after few days.
(I also tried to flash many different roms to make sure that this is not a software problem)
Finally the touchscreen stopped working altogether.
Then I called HTC to see if I was still under warranty. I thought I was way past the warranty period but HTC said that I was under the warranty. So I send in the phone for repair and it is on the way back from repair. I didn’t have to pay anything since it was still under warranty.
If your phone is under warranty, send it in for repair as soon as possible. Even if it works for a little while, it needs to be fixed.
I just wrote what I have learned by trying different things. When I flashed factory roms and the screen is totally unresponsive, I concluded that it is a hardware issue.
If you know better, share it with the community!
Thanks for the response everyone.
I have tried to turn on the phone using any other button but the red button and it works. But as most of you already experienced, it will probably get worse. I don't think my phone is under warrantee anymore so is there a repair kit for this?
I have worked on a handful of HTC phones but the HD2 is different. You need to use a soldering iron to remove the touch screen connection. I personally don’t like to deal with stuff like that! As far as a kit, I am not sure. There are videos on youtune which can walk you through changing the screen. Then again, I am not sure what needs to be changed. Is it the screen? Is it the digitizer or something else? Keep searching... Good Luck!
digitizer broken, send the HD2 for repair
Obviously, if you phone still falls into warranty period, reflash original stock WM
good luck
I have been using Ultimate Droid 3.2.5 for a couple of months now and a few days ago i pick up my phone to make a call and the screen doesn't respond when I touch the screen. Only the bottom buttons and volume buttons work. At first, if i I play with the buttons at the bottom i can usually get the touch screen to repond. I tried to wipe data/dactory reset and reinstall rom but now I cant even get it to work like before. Only thing I can do now is answer calls and call back the last person that called me. Has anyone else had this problem?PLEASE HELP!!! Thanks!
Did you eventually find out what cause this issues?
I think my phone is behaving similar, I'm using different Android ROMS for quite a while now, and suddenly without any apparent reason the touchscreen isn't responding very often after waking up the screen. It won't happen if the screen is on and the touch screen is working, only after a wakeup..
Sometimes it's just impossible to get it working again, and I'm forced to wait a while until it decides to respond again. It kinda feels like the phone is forgetting to wake or initialize the touchscreen properly.
ROM and Kernel changes didn't solve this so far.
I think the issues originally started with Typhoons CM7 NIGHTLY 3.7.1 / tytung 12.4v3 for me.
Actually I never found out what the problem was. I just flashed it back to stock and had T-Mobile send me another one. That was in May and actually a few days ago it happened to my phone again. So this time they sent me an HD7. It really sicks that they dont have that phone anymore. Cant do sh*t with this HD7!
Same here the Power Button is the problem, you just have to train yourself not to use it. I use Button Savior and Button Remapper. On my second HD2, luckily T-Mobile sent me a HD2, but that was in like March, right before my one year was up.
Make sure you keep this one working cuz there will be no more HD2! I may find one on Craigslist or something. This HD7 and Windows 7.5 really sucks monkey nuts!!!
tcole said:
Make sure you keep this one working cuz there will be no more HD2! I may find one on Craigslist or something. This HD7 and Windows 7.5 really sucks monkey nuts!!!
Click to expand...
Click to collapse
Yea I played around with WP7 on the HD2 when it first became avaliable and wasn't really worth the time and trouble it took to get it on there. One month later I went back to NAND and haven't looked back.
Same here! Registering Zune was a problem at first.
Thanks for your quick response! Yeah, seems to be a problem with the end button / flex connector of digitizer
I found another helpful thread about this issue: The Infamous Unresponsive Digitizier Screen Possibly Solved!
Obviously you need to replace the digitizer to fix this problem.
I'm sticking to the solution of not touching the button at all, there are apps to turn off the screen and shutdown the phone. At least waking with any other buttons works most of the time for now, but it's not really a long-term solution.
Wish I would have saw that thread b4 i sent my phone back!!!
Has anyone of you guys encountered the same issue with your HTC HD2? Care to share the fix you did? Would this mean bye-bye to my HD2 already?
jutsstuj said:
Has anyone of you guys encountered the same issue with your HTC HD2? Care to share the fix you did? Would this mean bye-bye to my HD2 already?
Click to expand...
Click to collapse
If a clean install (task 29) doesn't help, then I guess you have no other option than sending it for reparation.
It seems like there is a limited life span on the touchscreen. Mine died in October, and I had to buy a replacement because nothing I did fixed the problem.
I had the same issue as you, but in my example touchscreen is slowly dying. For example I can't wake up the phone pressing right (red) button. So I learned that using any other button will not cause freeze of screen. I also discovered that if you gently slap your phone on hand, magically screen starts responding. Weird, but it's ‘working’ like this since 5 months so far.
I just encountered this problem with my HD2 as well. It seems that this is a fairly common issue. Apparently the digitizer for the touchscreen is located directly beneath the red power button and has a tendency to lose its connection.
For me, holding the red power button down with some force for about 5 seconds fixed the issue. Is this temporary? Perhaps, but it has worked just fine for a few days now. Try that out.
Can't Unlock the Phone..
I am having the same problem..I can't unlock the phone..No matter what android Rom I installed.I tried to removed the lock screen and the touch stopped working..But when the phone restarts and you put you pin etc,I can use the phone normally..but when it goes black and trying to turn it on again nothing works on the screen..
Though the hard buttom works..Home screen etc..but can't get the touch to work after the screen goes black!
It's not rom related
I have installed WM6.5 (Stock), Android GB, Android ICS, Android JB But the problem appears to be the same in all
when I press Red button touch doesn't work any more
I would go with digitizer theory
BUT my question is this:
is it gonna get worse? cause for now as long as i avoid Red button everything is OK :good:
and I love my HD2 but if getting worse is possible I have to get rid of it :crying:
Well i had the same problem.now my phone has been to the service centre for reparing
Sent from my LG P350 using xda premium
P.S. my HD2 got a dead touchscreen.so using this this till the HTC guys fix it
Anurag pandey said:
Well i had the same problem.now my phone has been to the service centre for reparing
Sent from my LG P350 using xda premium
P.S. my HD2 got a dead touchscreen.so using this this till the HTC guys fix it
Click to expand...
Click to collapse
Funny (or sad) thing is we don't have an official service center here
so only option is to replace it or sell it as the way it is
Try this:
Lock the screen normally, screen turns off. (Power button)
To turn it on again by pressing any other screen buttons other than the power button. (DONT USE THE POWER BUTTON TO DO THIS)
I found that if I do it this way, the screen runs normal.