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Hi guys
Can any 1 remember the cab file needed for speed camera detection in uk with tomtom 5.2
_^.^_
what software can i use on xda exec to alert me of cameras etc
_^.^_
go to www.pocketgpsworld.com or .co.uk ??? and follow the instructions to get the speed cam database installed and working with TOMTOM
Celtictiger said:
what software can i use on xda exec to alert me of cameras etc
_^.^_
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A free download for TomTom; seems to work great- warns you (visual and audio) of speed limits, cameras or anything else (POIs) you wish to have warnings/alerts for.
http://checkpoint.oabsoftware.nl/index.php?MainURL=body-download.htm
i thought checkpoint was only for TT3 as in TT5 you can pretty much the same using POI, alright the warnings aint quite the same but its less overhead
Carnivor said:
i thought checkpoint was only for TT3 as in TT5 you can pretty much the same using POI, alright the warnings aint quite the same but its less overhead
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True about the overhead with using CheckPOInt, although the latest version is designed to run with TTN v5.
Does TomTom give an audible warning? I think this is the main reason for having CheckPOInt- not an important feature for for everyone I should imagine.
Tomtom 5 will give you 1 audio warning based on distance to the camera. Checkpoint will give you 2 audio warnings based on time to arrive at the camera. However you should set up Tomtom to display the visual warning and checkpoint to manage the audio warnings only or Tomtom will get slow screen refreshes. Personally I don't bother with Checkpoint as I don't see the value anymore, although I loved it for Tomtom 3.
I should also point out the the Pocketgps.co.uk will be charging for future updates to their database at £2 a time or £19 for a yearly subscription to their site. However it is an outstanding database and they do deserve to start charging, especially as they intend to plow the cash back into maintaining the database to an even higher standard.
just checked em, they're already charging, BUG**R!, i wanted one last update before it kicked in, ahh well off i go to find the wifes credit card :lol:
Carnivor said:
just checked em, they're already charging, BUG**R!, i wanted one last update before it kicked in, ahh well off i go to find the wifes credit card :lol:
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Aw c'mon £2 is all we're askin' (unless you've contributed prior to 1st Jan 06 or donated in the past via PayPal in which case you get Free lifetime subs.
griffog said:
Aw c'mon £2 is all we're askin' (unless you've contributed prior to 1st Jan 06 or donated in the past via PayPal in which case you get Free lifetime subs.
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Wish you luck with your charging scheme. Personally, it put me right off your site...
Fair enough, it hasn't affacted the majority and the most of those who were eligible for free subs have applied and are sorted now.
If you realised how much work goes into it and the improvements we have deployed and have in the pipeline I'm sure you'd think different.
Did you ever contribute a location?
griffog said:
If you realised how much work goes into it and the improvements we have deployed and have in the pipeline I'm sure you'd think different.
Did you ever contribute a location?
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All the locations I saw were already listed.
I'm probably more aware of the work involved than you presume. I have maintained and provided public information thru websites in the past. Please tell me, when you started the database did you do it as a personal project, a public service, or with the intention to profit one day?
Now that you have made the database a commercial enterprise are you now complying with the many legalities of running such an enterprise, including insurance against possible claims regarding what you are supplying? And if it's not a commercial enterprise then surely you are fund raising and the better way is to request funds, through advertising, or a premium product vs a basic one (perhaps like DVD Profiler)?
BTW, how does your subscription policy tie in with this statement on your website "It is the joint policy of both the UK Department for Transport and the police to make the locations of these cameras as well known as possible."?
As I said before, I wish you luck but I'm not impressed and will be seeking alternatives before "subscribing" to your site...
We've been a limited company for some time. When we started it was a hobby, but when it started requiring 30hrs a week each of input it outgrew that philosophy.
We're DPA registered, have PL insurance and have complied with all relevant legislation.
I wish you luck in your search.
griffog said:
We've been a limited company for some time. When we started it was a hobby, but when it started requiring 30hrs a week each of input it outgrew that philosophy.
We're DPA registered, have PL insurance and have complied with all relevant legislation.
I wish you luck in your search.
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Click to collapse
I appreciate your prompt reply to my questions but you seem to have overlooked answering this point I made:
"BTW, how does your subscription policy tie in with this statement on your website "It is the joint policy of both the UK Department for Transport and the police to make the locations of these cameras as well known as possible."?"
In my search I found another company offering a camera database. They seem to differ from yourselves in that they have a team driving around the country verifying camera locations and also email subscribers whenever the database is updated. Their link is http://www.trafcam.com/database.htm. Are these things which you intend to do also? Or will you continue to rely on user contributions and produce only monthly database updates?
It might persuade people to subscribe if you give them reasons to do so, explain the benefits, and tell us exactly what has changed that now warrents a subscription.
I don't see how our having a subscription service affects that policy? Despite the stated aim of the UK DoT you will quickly find that they make it far from easy, if they did then we would not have a service worth using. All the other systems that have succeeded are subscription based.
We are already implementing a verification process and are preparing to offer live updates rather than monthly incremental ones. Our ability to map Mobile haunts far surpasses that of any other commercial database thanks to the huge number of users and we are now using a scoring system that allows trusted users to have their reports added more quickly than those that require verification.
Trafcam does not integrate fully with nav systems unlike ours and their PocketPC offering at £79 is rather more expensive than ours at £19. We also offer lifetime membership to the first member who reports a previously unrecorded fixed camera (subject to verification).
We additionally offer a utility that integrates with TomTom on PocketPC and GO units to capture locations easily and submit them for verification.
griffog said:
I don't see how our having a subscription service affects that policy?
We are already implementing a verification process and are preparing to offer live updates rather than monthly incremental ones.
Trafcam does not integrate fully with nav systems unlike ours and their PocketPC offering at £79 is rather more expensive than ours at £19. We also offer lifetime membership to the first member who reports a previously unrecorded fixed camera (subject to verification).
We additionally offer a utility that integrates with TomTom on PocketPC and GO units to capture locations easily and submit them for verification.
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All very good points. I'll address them below:
1. It removes a free source of information.
2. Surely the time to charge is AFTER you have implemented them?
3. Yes, more expensive but offering more NOW. Plus the charge is 49/yr after 1st year. £30 is for software (see below). Palm users pay less in the first year.
4. Trafcam does integrate with the mainstream satnav apps.
5. Trafcam software allows you to spot cameras even if not running navigation software such as tomtom.
6. The purpose of your utility is designed to your advantage.
JRH said:
1. It removes a free source of information.
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Clearly, I am not arguing that.
2. Surely the time to charge is AFTER you have implemented them?
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We are already implementing many, many more versions covering a multitude of nav systems is one.
3. Yes, more expensive but offering more NOW. Plus the charge is 49/yr after 1st year. £30 is for software (see below). Palm users pay less in the first year.
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How does it offer more, we have greater coverage and our system allows the cameras to overlay on the map, Trafcam uses a background app that opos up over the navigation system when an alert is triggered, that's not the optimum solution.
4. Trafcam does integrate with the mainstream satnav apps.
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Integrate no, works in conjunction with, yes.
5. Trafcam software allows you to spot cameras even if not running navigation software such as tomtom.
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Because it's an entirely separate app, the vast majority want the data displayed on the map so they can see where the hazard is so run the navigation all the time.
6. The purpose of your utility is designed to your advantage.
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Absolutely, but it makes the user experience better and if you spot a new canmera you can capture and report is far more easily and get the free sub as the reward.
If you prefer Trafcam then I'm glad you like it. I have no aspirations that we are the only solution available but for the majority of users ours is the better and the most popular by far.
At the moment i have no preference as I am still exploring alternatives. Trafcam was just one that came up on a search.
We could go on debating the pro's and con's of your offering for many posts to come, but I suspect with little to gain. I still maintain that you have brought in a charge very quickly, with no apparent improved benefits as yet, and that is not good for customers. I also think it would do wonders for your credibility with the public at large if you were to:
1. Remove the charge until such time as there are specific identifiable benefits.
2. Introduce a scheme of premium vs basic product charges.
3. Clearly promote what improvements are being made (or have, if that is the case).
4. Implement frequent database updates vs current monthly ones.
I'll leave it at that...
On the other side of the fence...
I have no problem at all paying £2 to PocketGPSWorld for their database. It's been the database of choice for many many months (years?) and if they need to start charging a nominal fee because of the overhead of providing it then that seems entirely justifiable to me.
JRH, if you want to spend at least double the price for the cheapest alternative then that's your prerogative. You can vote with your credit card and see how you get on.
I rarely download the DB myself -- my last update was about a year ago -- but if by contributing to the database I can earn a lifetime's free updates then I've got a financial incentive to help maintain the information. (I never have before.) If the quality of the database continues to improve because more people are contributing then we all win; the only decision we need to make is whether we contribute or pay.
Time will tell whether PGW have made the right or wrong decision for themselves, but I can't really see how any reasonable person can object to their plan. £2 is nothing these days. I'm surprised you're putting griffog under such pressure to justify himself, JRH!
PS. There's a list of db changes on the PGW homepage that were brought in with the new charging scheme. Do they not comprise 'specific identifiable benefits'?
I've used the data base while it was free and will continue to use it for the very modest £2 or £19 yearly not a problem. Just think if it saves you a speeding ticket then it's well worth it, not that you should be speeding anyway!
Samsung just released their official help site for the Galaxy S. I just finished a chat session with tech support concerning the GPS issues. Basically, he said they are aware of it and the engineers are working on it. If enough of us report the issue, I'm sure they will feel the pressure to release a fix to us ASAP.
You dont need to register, when it ask you if you have registered you phone, just hit "yes". Then it will bring you to ways you can contact them.
Im on the phone with a tmobile customer care person right now they also said the gps issue is something that they are aware of and they are working on a fix.
I tried to get to the galaxyhelp site, but couldn't get past registration. Anyone else have trouble getting it to accept the serial number? I opened the phone and took it right of the sticker, but it kept saying invalid serial number.
For serial number, the Samsung site wants your IMEI number. I had to call their support number to get past that...
You dont need to register, when it ask you if you have registered you phone, just hit "yes". Then it will bring you to ways you can contact them. Using Chat, I was connected to a rep in less than a minute.
If samsung's mobile division is anything like its home electronics division, I wouldn't gold my breath on that fix coming from them. It took 9 months and a class action lawsuit to make them update the firmware in my bluray player just so it could play titles protected with bd+.
They make great products, but their support is non existant. I'm surprised they are even acknowledging the issue. They never acknowledged an issue with my player, always saying they haven't heard of the issue before, despite my telling them personally on no less than a dozen separate calls. Forums were filed with identical stories from hundreds of people at the time.
Sent from my SGH-T959 using XDA App
Arr MiHardies said:
If samsung's mobile division is anything like its home electronics division, I wouldn't gold my breath on that fix coming from them. It took 9 months and a class action lawsuit to make them update the firmware in my bluray player just so it could play titles protected with bd+.
They make great products, but their support is non existant. I'm surprised they are even acknowledging the issue. They never acknowledged an issue with my player, always saying they haven't heard of the issue before, despite my telling them personally on no less than a dozen separate calls. Forums were filed with identical stories from hundreds of people at the time.
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Click to collapse
Actually, Samsung has not publicly acknowledged the GPS flaw, although there are anecdotal reports in forums that individual tech support employes have acknowledged it in private contacts. On the record, Samsung is stonewalling this one.
What worries me about keeping a GPS-defective Vibrant past T-Mobile's 14-day return window is that the fallback protection is Samsung's own warranty. I don't understand the warranty-claim procedure in such a case. Would the customer continue to work through T-Mobile to file a warranty claim to Samsung, or would the customer have to deal with Samsung directly?
I believe in the case of the warranty you would have to deal with tmobile, however you'll be receiving a refurbished handset and there is still no guarantee if that will resolve the issue or add to it
Sent from my SGH-T959 using XDA App
I've had mine for a few days now and I haven't experienced any GPS issues... the compass is complete ****, though.
what compass
Sorry for the noob question, but what compass are you talking about. Is this a compass software that shows the north and south that you can download off marketplace, or is it a totally different thing you're talking about
My gps doesn't work almost at all until I use navigation then its rock solid. I can't figure that one out at all.
@mayart,
We're talking about the phone's internal electronic compass which allows us to use programs that rely on it. A simple compass app from the marketplace would be one example but there are many apps which are dependant on accurate compass info ie. sky map, layar, google maps.
Sent from my Vibrant using XDA app facing north...no, wait. southwest.
I just called the Galaxy S support line, knowing that it was a terrible idea...
The level 1 (useless) CSR I spoke to did nothing but confuse me. I mentioned the GPS problem, and stated that I had spoken to another rep, previously. The other rep informed me that an OTA was in the works, but that there was no ETA on it. So, I simply asked if there were any updates on that OTA.
The level 1 tech then informed me that "all software issues are up to the provider". I made things as crystal clear as I possibly could:
Me: "So, you're telling me: T-Mobile is responsible for updating and maintaining the Operating System? You're telling me that T-Mobile is responsible for fixing issues with the phone, and is required to maintain the code for Android 2.2 when it comes along?"
CSR: "All software on the device is the responsibility of the carrier. We are only responsible for hardware, and the GPS issue is software."
Me: "So, how is it T-Mobile's fault? Isn't it up to Samsung USA to fix the software problems?"
CSR: "No! Like I said, the software is up to the provider!"
ME: "I don't think you understand what that means. Samsung USA provides TouchWiz and the Android OS build for the device. T-Mobile can request carrier-specific applications or tweaks, but ultimately, Samsung maintains the code."
CSR: "Um, it's...ummm...No! The software is the responsibility of your carrier! Please contact your carrier for any issues you are experiencing with the software!"
Me: "...."
CSR: "Hello?"
Me: "*laugh* This doesn't make any sense...it just...wow..."
CSR: "...."
Me: "...."
CSR: "...."
Me: "...."
*at least a solid minute of silence*
CSR: "Do you have any other questions?"
Me: "My only question is: I was told that the GPS issues would be fixed by Samsung, by another rep, but that there was no ETA on that fix. Now, you're telling me that T-Mobile is responsible for fixing your device. I don't see how this makes any sense. You said the GPS is a software issue, and that all software issues are the responsibility of T-Mobile. I don't understand how that is true, and I don't believe it to be true."
CSR: "Okay, well, let me...see...umm...what's...about the GPS...it's...ummm..."
Me: "...."
CSR: "Okay, so, I'm going to put you on hold, while I look up the information about the GPS, is that okay?"
Me: "I guess..." (expecting to be hung up on)
*three minutes of speakerphone elevator hold music*
CSR: "So, the software is all handled by the individual carrier. Okay? And, the GPS is something that your individual carrier would have to fix. We only handle the hardware."
Me: "But that doesn't make sense! Samsung USA manufactures the device, do they not?"
CSR: "Yes."
Me: "Okay, so, they also provide TouchWiz, do they not?"
CSR: "Yes, TouchWiz is something that is provided by us, here."
Me: "TouchWiz is a skin for Android OS. Samsung altered Android to support TouchWiz. T-Mobile has nothing to do with the software implementation."
CSR: "Okay...umm...please....ummmm..."
Me: "...."
CSR: "...."
Me: "...."
CSR: "I'm going to transfer you to a level 3 tech. So please stay on the line while I connect you, okay?"
Me: "Sure." (knowing that she will probably just hang up)
*hung up on*
Brilliant, Samsung.
I went to Samsung support site for the Galaxy S and had a "live chat" session with a technician. I complained about the following:
GPS:
Does not lock to any GPS Satellite
Accuacy: 100 ft
Speed: Varies widely. Even shows speed of 1, 2 and up to 6 mph when the phone is standing still.
Takes a long time to get a fix, and sometimes does not get a fix.
UTC time (and thus local time) is incorrect (7 hours ahead)
Phone slows down when GPS is in use (UI becomes noticeable sluggish)
Applications such as Google Maps, Tracks and web browser display "location unavailable" or inaccurate location.
Compass:
Does not work (does not know where the magnetic north is)
He told me to check off "Use Wireless networks" in Location and Security". I told him that it did not make much of a difference in fixing the issue list above. His answer?
"The problem is then the network because the GPS is using T-Mobile Satellites"
To which I replied: "That's not my understanding of how GPS work. GPS is funded and maintained by the US federal government, not T-Mobile or any network".
I then called 1-877-EZ2GALAXY (1-877-392-4252) and opened a suport ticket with Support Level 3 which confirmed they were aware of a widespread issue with Galaxy GPS (they claimed the compass is "linked" to the GPS, bt did not acknowledge any specific issue with the compass)
Then I asked the rep is the issue was with all Vibrant, or just a specific batch. She said she could not answer that question as it is difficult for her to know if it's a batch, a series or all, but that the problem is known and an update is being tested.
The rep. said that they are working on a fix but the support team is typically not aware of release dates, so she couldn't tell me, but she assured me it was not a hardware issue, and a software fix was on the way.
I know there's no much information in what I said. I just wanted to share the story with you.
Yeah, that's about what I figured out from my Level 3 tech as well.
And a future word of warning to anyone tempted to try: don't bother with the live chat. It's simply a script, assisted by someone in India. You won't solve anything with that thing.
Level 3 techs are pretty helpful, but it can be annoying, having to punch through the idiotic level 1 techs to reach them. Your best bet is to just request a transfer to level 3 for a very technical question.
"The problem is then the network because the GPS is using T-Mobile Satellites"
Ask them to switch you to Samsung GPS Satellites.
my gps works fine on my Vibrant.. what is all this ranting about?
also if level 3 techs are the only ones worth talking to.. I would suggest getting their number so you can bypass the lower levels for an update if needed
Those who are having GPS issues - have you tried the GPS fix posted over a week ago? Yes, it would be nice for Sammy to own up and fix the problem themselves, but it's a lot faster to just fix it yourself.
The 'fix' doesn't work for everyone.
rsfaze: If yours works 'perfectly', would you mind posting more information from GPS Test (number of sats found v. those locked; accuracy; time), your phone's build date and so forth?
rsfaze said:
my gps works fine on my Vibrant.. what is all this ranting about?
also if level 3 techs are the only ones worth talking to.. I would suggest getting their number so you can bypass the lower levels for an update if needed
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Click to collapse
With some casual navigation using Google Navigation my GPS seems to be working perfectly. When I actually put it to the test by testing accuracy with Google Maps it was inconsistent and spotty at best. Using GPS Test tells the tale...this thing is heavily dependent on help from the cell network because the actual GPS receiver can barely lock onto one satellite, much less the 3+ that you actually need for even an acceptable level of accuracy. Take your phone somewhere that you don't get a cell signal and see how well it works.
From what I've seen so far the people claiming their GPS works perfectly are either not testing well enough or don't know what to look for. I'm not saying that's what you're doing, but that's been my experience in other forums so far.
Also, the 'fix' that people keep talking about is just a crutch that allows the aGPS system to guestimate your location faster...it's not actually fixing the issue of weak/malfunctioning GPS receivers. It's a band-aid at best.
Also, the compass is borked. Several people have said theirs works, but as it turns out, most of theirs were either inconsistent or unacceptably slow as well.
Has anyone else experienced a huge drop in the number of admob impressions today?
I am still the same number of clicks/income as I would expect, but my impressions seem to be stuck around 350 compared to a usual 10,000+
I know it states that "Clicks and impressions for Google AdSense ads may be delayed by up to 48 hours." but I have never seen this big of a difference.
At first I was thinking that everyone just up and decided to uninstall my app But with click staying the same, I am thinking they (admob) might be having problems but have not been able to find anything stating so...
Any one else seeing this?
low imression since last two days
Hi,
i am also experiencing similar drop in impression, but the earning have not been impacted.
but day before yesterday admob showed just 2 ad impressions which i s highly un likely.
hope its a technical glitch from admob.
dmitry13 said:
Hi,
i am also experiencing similar drop in impression, but the earning have not been impacted.
but day before yesterday admob showed just 2 ad impressions which i s highly un likely.
hope its a technical glitch from admob.
Click to expand...
Click to collapse
Thanks so much for the reply! Makes me feel a lot better. I will dig around thier help section and see if I can open a ticket or something.
Sent from my DROIDX using XDA Premium App
Same here, admob stats are bizarre for 8/24
My requests and impressions are both WAY down, but oddly, my clicks are up and my fill rate is about the same:
date revenue ecpm requests cpc_impressions fill_rate clicks ctr
8/24/2011 1.77 3.0000 603 590 0.9784 42 0.0712
8/23/2011 0.96 0.0440 23108 21822 0.9443 29 0.0013
8/22/2011 1.176 0.0562 22037 20935 0.9500 31 0.0015
8/21/2011 1.026 0.0394 27490 26037 0.9471 31 0.0012
8/20/2011 0.798 0.0358 23496 22265 0.9476 26 0.0012
8/19/2011 0.84 0.0365 24115 23011 0.9542 32 0.0014
I am also searching the web to see if there's a reason given. Sorry for not formatting the data better
Same here, although my app is fairly new and I didn't have many impressions to begin with. I did go from ~600-700 to ~20 a few days ago though.
Admob Google Group
Ok so after doing some digging I found the Google Group for admob, some one posted here. Looks like we are not alone.
Although later this afternoon things appear to be picking up. I will know after 5pm today when my stats reset if things have been fixed, but it is looking like they are. Thanks everyone!
It seems that the problem has been solved today. We will see by the end of the day
edit: I' ve hust seen this in my admob console:
"System Update: AdMob recently experienced technical difficulties processing data for the period 8/23/2011 to 8/25/2011. Ad requests and Impressions on these dates may be inaccurate. We are currently reprocessing the log files for this period and expect the correct data will be available in the next several days."
So far 13 days since I filled in a support request
1st one for non-delivery of second controller (they have since sent out info to eveyone saying second controllers will be delivered etc etc...)
but never heard anything via support about my direct question.
2nd - Only about 5 days ago
My Ouya is bricked sort of, after the last automatic update it is now stuck in a boot loop, Red/White flashing Ouya icon, then a black screen, then reboots and doe the same again and again.
Still no direct reply from their support about either
Maybe they should redirect their @playouya tweet workers into their pretty slack support team instead of sending out tweets about how happy everyone is and how wonderful their product is.
Just my afternoon grumble...
Pretty much the same issue here. Get the Ouya logo, flashes 4 times, screen goes black for a split second, then repeats.
11 days with nothing but the automated response...
I sent in two support tickets over a month ago and still haven't heard anything aside from the auto-reply. I was hopeful at first, buut I'm not holding my breath anymore.
I actually got fairly quick responses and solutions to the horrible controllers I originally received - but that was back in May because I managed to luck out and get my KS console in one of the first waves before they ran out of replacement "correct" controllers and started getting deluged under a pile of support requests as people actually got their consoles that had supposedly been shipped weeks earlier. (kind of like how the problems with the controllers had supposedly been fixed months before mine was shipped but I still got two controllers with problems they had said were fixed long before mine shipped.)
And to be honest even that wasn't what I'd consider "quick" just "fairly quick" it was a few days to get an actual response which then requested more info and while I replied almost immediately with what they asked for it was another couple of days for the next response which came with a tracking number for the replacement controllers - but even though they generated the tracking immediately it was almost a week before they actually shipped them.
Really not sure how they couldn't have anticipated the size of support staff they'd be needing since it sure seems obvious to me like they were fully aware that they were shipping buggy hardware at least to some KS backers. All I can guess is they were assuming that a lot of the KS backers weren't actually interested in getting a functional console/controller(s) but had deluded themselves into thinking that people were backing solely because they liked the idea.
I posted a ticket about my 3d not working on zen pinball. Got this automated reply. We'll see how long it takes them to tell me they don't support side loaded games.
"Hey there, thanks for dropping us a line. We realize auto-responses suck, but wanted you to know we’re on it! We are working around the clock to answer your questions as quickly as we can (with the most up to date info). Right now, it can take up to 2-3 business days to respond but we aim to be faster."
droiduser said:
So far 13 days since I filled in a support request
1st one for non-delivery of second controller (they have since sent out info to eveyone saying second controllers will be delivered etc etc...)
but never heard anything via support about my direct question.
2nd - Only about 5 days ago
My Ouya is bricked sort of, after the last automatic update it is now stuck in a boot loop, Red/White flashing Ouya icon, then a black screen, then reboots and doe the same again and again.
Still no direct reply from their support about either
Maybe they should redirect their @playouya tweet workers into their pretty slack support team instead of sending out tweets about how happy everyone is and how wonderful their product is.
Just my afternoon grumble...
Click to expand...
Click to collapse
None same behavior from imwatch
I was pretty hyped every since this device got announced. Saving up my money and arranging for shipping beforehand so I could snatch it ASAP but actually no, I won't be getting this device at all.
I'll tell you the experience I went through when I tried asking their support if they'll release 16gb version of the device so I don't end up regretting jumping the gun on the 12gb one.
Whole experience was dodgy af from support not being able to speaking proper English at all to constantly being asked for personal data that I'd later realise wasn't being user to better answer my questions at all.
For example I asked if there's a trade in program and they reply asking what device I'm using. I take that as OK there is but maybe not every device is elegible so I reply with my current device only to be then told that there's no program at all??? ( Why did they ask what device I'm using then idk and they haven't bothered answering when I questioned them... )
I was also asked where I currently live when I asked if there's a 16gb version on the way and what it would cost. That was before I asked for trade in program, so I thought they might be asking in order to tell me the price for my region but no. Once again, they have no idea if 16gb version is in production and they just inquired for my info again for no reason.
Mind you, the English is completely broken and the reply turnaround is few days to a week per response at best, so I really didn't feel like dragging the conversation around asking why they want to know all of that beforehand.
After all of that I don't feel like I can trust a company like this not to be looking into my personal data during my use of the device. Paying 700$ or maybe upwards of 800$ if 16gb version ever gets released is way too much for not having an ease of mind of what might be going on in the background.
I understand that their reasoning for where I live might be justified but never in the conversation did they inform me ahead of time on what the purpose is for all the data collection is. They haven't answered why they want to know what device I'm using if there's no program in the first place so I'll assume that previous reasoning was also an excuse thought up to justify their inquiry.
I'm pretty bummed to see that as a company they haven't changed much from their early days. They might have improved the OS, introduced better hardware and all but the core of the company is still both shady af and completely non organised.
This all plays a major factor in why I won't be getting this device, just thought I'd let others know too if they are thinking of going for it.
Picture is below, you will have to read from the bottom to the top to follow the conversation.
I don't want to nit pick. you are right in some points. but I'd like to point out a few things.
you're giving them questions in English, which they need to translate then organize into a response then re translate it back for you to understand.
They are based in Hong Kong, So I would assume the number of local English speaking people a small sub section of an already crippled tech giant (due to US sanctions of ZTE) have the space to employ customer service agents in English. when their main market is China.
They tell you to look at the site for information on the sale of the devices in question.
After your question of If a device with 16gb of ram would be available. if the site says no, there is no plan.
so you had your answer to your original Question. they asked what region so they could confirm what devices where available to you. because some parts of the world cannot receive their devices.
your question on the 12gb to 16gb upgrade must have been a mis-understanding.
you can read that in their response. they said there would be no way to upgrade a 12gb to 16gb. to them thats a technical impossibility.
they didn't understand that you meant trade back your 12gb RM5S for a 16GB version.
they though that you were asking if you could upgrade the hardware of your 12gb model.
at least thats how I understood their answer of your question.
they may have asked you what device you where using because they honestly though you were contacting support for a Nubia device. when you said you had a different phone altogether, they were trying to tell you that they did not support your device. as in Nubia don't do customer support for Huawei.
after that you blew up at them for general question to find out what market you were in to see if you would be able to even buy any model.
you took that way out of bounds dude. they are still trying to do their best. with awful translation programs.
your questions were understandable to an English person but you got to understand WHO you're chatting with. and how they will see and understand your messages.
even putting some some of your messages into google translate. going to Chinese simplified then translating it back to English what do you get? because that's only half of about what they will understand from your questions.
I think they did a professional job of explaining to you that you needed to look at the information on the market site of your location. and that they couldn't give you support with your Huawei because its not a supported model of their Nubia support team.
Also you should Hide your personal Email address when posting things online.
Patrick Morgan said:
I don't want to nit pick. you are right in some points. but I'd like to point out a few things.
you're giving them questions in English, which they need to translate then organize into a response then re translate it back for you to understand.
They are based in Hong Kong, So I would assume the number of local English speaking people a small sub section of an already crippled tech giant (due to US sanctions of ZTE) have the space to employ customer service agents in English. when their main market is China.
They tell you to look at the site for information on the sale of the devices in question.
After your question of If a device with 16gb of ram would be available. if the site says no, there is no plan.
so you had your answer to your original Question. they asked what region so they could confirm what devices where available to you. because some parts of the world cannot receive their devices.
your question on the 12gb to 16gb upgrade must have been a mis-understanding.
you can read that in their response. they said there would be no way to upgrade a 12gb to 16gb. to them thats a technical impossibility.
they didn't understand that you meant trade back your 12gb RM5S for a 16GB version.
they though that you were asking if you could upgrade the hardware of your 12gb model.
at least thats how I understood their answer of your question.
they may have asked you what device you where using because they honestly though you were contacting support for a Nubia device. when you said you had a different phone altogether, they were trying to tell you that they did not support your device. as in Nubia don't do customer support for Huawei.
after that you blew up at them for general question to find out what market you were in to see if you would be able to even buy any model.
you took that way out of bounds dude. they are still trying to do their best. with awful translation programs.
your questions were understandable to an English person but you got to understand WHO you're chatting with. and how they will see and understand your messages.
even putting some some of your messages into google translate. going to Chinese simplified then translating it back to English what do you get? because that's only half of about what they will understand from your questions.
I think they did a professional job of explaining to you that you needed to look at the information on the market site of your location. and that they couldn't give you support with your Huawei because its not a supported model of their Nubia support team.
Also you should Hide your personal Email address when posting things online.
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I wish I could give you a hundred likes for this.
As a matter of fact, I was equally thinking along the same lines as your response when I was reading his post.
To OP: I think it's time for you to do a little research on your own first rather than immediately looking for ways to point a finger.
Just my 2 cents
I gotta agree with Patrick, but at the same time I got hosed by Nubia with my RM5G and had a completely different yet still terrible experience. My phone arrived uncalibrated, I talked with Nubia Admin's and they agreed my phone was not calibrated correctly because the camera will switch from 16mp to 64mp, but the image quality is exactly the same, so the camera app is showing it's 64mp, but it can't produce it because it was never calibrated before it left the factory. Which means there's a whole batch of RM5G's out there that don't actually take 64mp photo's. I contacted Nubia countless times, they only actually responded twice, the first time they were really nice, apologized for the phone not working and gladly offered to take it back for an exchange. and after giving them all of my info, just like stated above where they're data hungry. They ghosted me. I tried again about a month later because the finger print sensor also stopped working and again, same process, ,they were nice, offered to take it back and exchange for a new unit, gave them all of my info again for the return label, and just like clock work, ghosted me.. fast forward 8 MONTHS LATER, I got an email (this was only a few weeks ago now) where they actually followed up asking if I still needed a return request for my phone. I said yes, they then asked for all of my info.. again.. even though it was literally in the previous email they responded to.. but sure, play by their game, gave it all again.. and ghosted.. it's been a few weeks now, probably going on about a month actually and I still haven't heard back from them lol.
To put it simply, they do not care about customers, Nubia is about making money, they just want their product in your hand, once it is, peace, later, seeya, goodbye.
So I gave up on them. I have all of it documented, made a few youtube videos, people hated me for bad mouthing Nubia but in all reality they're a terrible company. The RM5G is actually a deadly phone now that everything is fixed, but you gotta remember this is a phone that on launch showed up to my door unable to make a phone call because the software was so broken the microphone would turn off if you made a call, it only worked on speaker phone lol. It couldn't send MMS messages, and mine specifically doesn't even have a calibrated 64mp camera. It's complete junk. It looks cool, ,the idea is there, the platform is there, the software is trash, and the company should probably be stripped of rights to sell uncompleted products.
It was as later confirmed that the launch software was Beta because they didn't have it done for their launch day, so like I said earlier, clearly shows that rather than delaying launch to fix bugs, they cared more about getting their phones in our hands rather than actually having a good product.
I mean, it's great now, basically everything is fixed but the soiled taste in my mouth from this company makes this phone look good on my desk, I don't daily it, and if anyone asks about it I tell them it was almost cool but the company ruined it and I don't recommend people buy them because of Nubia's practices.
Kinda like what they did here with the 5S lol, lets just change the logo on the glass.. add a little piece of metal to the centre.. .boom, new phone, new software that actually works.. no we won't fix the 5G yet.. we'll make a new phone for $10 more instead of fixing the actually identical phone already in the wild that's riddled with issues.
Nubia cares more about making money, than they do making a good product. It's been working for them this long, why would they change? Sure it's shady but it's business, it sucks but that's the world we live in, if we don't like it, then we just won't buy their products again. I'm one of those. I still play with the 5G from time to time but I wouldn't daily this thing if my life depended on it.. Which not as life threatening as suggested, but I soft bricked my S20 ultra while playing around with One UI 3.0 flashes, and instead of putting my SIM into the RM5G, I just decided it was better to go without a phone for 3 days until I fixed my S20 Ultra than it was to deal with the bugs and headaches that follow with the RM5G.
Which is why I'm back, 8.11 came out and it's suppose to be good so I'm giving it another shot, maybe I could use it as an Android game console to toss in my bag or something if it's stable enough.
Anyway, kind of went off on a rant there. Nubia is trash, the phones are cool, but if you buy one, just pretend you're buying something without warranty, no customer support, and you're entirely on your own once you get it. You buy these phones AS-IS because Nubia doesn't give an F about you after the sale is completed lol
bencozzy said:
This is the redmagic 5s forum I think you posted on the wrong place.
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It's still the same phone, they both even officially use the same firmware now. 5G and 5S are the same phone, they just have a different piece of glass on the back.
However, I was just responding in coordinate to the OP having a bad experience with the company Nubia, as I also had a bad experience with the company, it's still relevant as the device doesn't matter when we're addressing the customer support we received.
Guys I need some help. If I am posting in the wrong place I apologize and please redirect me. My less than a month old 5S pulse (Christmas present we got both his and hers) literally just died while I was scrolling through my WeChat! I really loved the phone though up to that point. No the phone was not abused....I baby it! It had more than 90% charge at the time, was not running any apps so no stress, laying on the table beside me so not in my pocket or being charged. Literally just watching a photo on the screen and it suddenly dimmed black and died. No sign, no drama. Power button and volume buttons dont do anything....any ideas as to what to do are welcome :-(
I don't see a support thread for 5S here ...only 5G hence my above post
Phew thank God I saw this thread. Was really interested in the redmagic 6 pro, at £600 but stories like these freak me right out, I guess I'll be staying away.
Patrick Morgan said:
I don't want to nit pick. you are right in some points. but I'd like to point out a few things.
you're giving them questions in English, which they need to translate then organize into a response then re translate it back for you to understand.
They are based in Hong Kong, So I would assume the number of local English speaking people a small sub section of an already crippled tech giant (due to US sanctions of ZTE) have the space to employ customer service agents in English. when their main market is China.
you took that way out of bounds dude. they are still trying to do their best. with awful translation programs.
your questions were understandable to an English person but you got to understand WHO you're chatting with. and how they will see and understand your messages.
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Click to collapse
Hi, I'll jump into the conversation as it's similarly relevant to my case.
I agree with the rest of your arguments, but including the part where you, yourself mentioned possible nitpicking & in a limited context, will side with the OP.
I have a feeling you try to see the best in people & also in this case, focus on the "human being".
That's noble of you, but let's keep in mind that at the end of a day, we're (as client) making a financial transaction & expecting/owed reliable support. It's not the client's worry how the supplier (in this case, Nubia) sorts out his support structures, but the supplier, needs to manage client expectations & deliver a service of relevant quality.
1: I'd agree with the OP, that Nubia has terrible support.
- being fully aware that they are providing a global service (assuming OP reached out via the global or EU portal), should provide adequate support - meaning service desk agents or support staff with adequate command of the English language.
- responsiveness - my particular case has echoed OP's experience - terrible response times. To the extent of "some benefit", they did follow up on some questions with a week's/week & a half, delay.
- knowledge & eagerness to provide client satisfaction - they will never tell you that they don't know something but will consult internally & come back to the client with a satisfactory response (I was asking about the reason behind the differences in power adapters in the different regions - global/china).
- misc - not following their legal obligations & releasing adequate GPL code within required timelines (example: kernel).
- the device is crippled on unlocking the bootloader (fingerprint scanner stops working). Understandably, any activity AFTER unlocking a bootloader (example: messing with system files) is not RedMagic's worry, but the sole fact of just unlocking the bootloader should not cripple functionality. Relevant behaviour in other OEMs (Sony Xperia - the camera stopped working after unlocking the BL, but they fixed their approach in time).
2: they will not take ownership for blunders & do their best endeavours to make it up to the client.
Case: I ordered my phone on the 10th of April, it was stuck in processing for 2 weeks (their shipment policy mentions a maximum of 4 days for processing). It's still not here (major city in the EU). Even in the most pessimistic variant, the device should have been at my doorstep, yesterday at the latest & I'm looking at a delivery near the end of the week.
They cancelled the first FedEx shipment, were not forthcoming/(fully) transparent regarding the cause.
Mistakes happen, but if I were a supplier who's keen on building brand loyalty & focused on the quality of my service, I'd go miles to try to make it up to the client - in this case, I would have at least expected the fastest shipping & maybe a gesture of reparation (some accessories, or at the very least discounts for purchases in the future).
The only thing which kept me from going for the Black Shark 4 Pro was the absence of an under-display fingerprint scanner. I admit that RedMagic seems to be the current leader of the gaming phone niche, but other OEMs have caught onto this segment & in a year or two, should RM keep their current approach/practices, will start losing relevancy, as at the end of the day, client satisfaction is all that matters & this should be the foremost priority of any business owner.
adwinp said:
Hi, I'll jump into the conversation as it's similarly relevant to my case.
I agree with the rest of your arguments, but including the part where you, yourself mentioned possible nitpicking & in a limited context, will side with the OP.
I have a feeling you try to see the best in people & also in this case, focus on the "human being".
That's noble of you, but let's keep in mind that at the end of a day, we're (as client) making a financial transaction & expecting/owed reliable support. It's not the client's worry how the supplier (in this case, Nubia) sorts out his support structures, but the supplier, needs to manage client expectations & deliver a service of relevant quality.
1: I'd agree with the OP, that Nubia has terrible support.
- being fully aware that they are providing a global service (assuming OP reached out via the global or EU portal), should provide adequate support - meaning service desk agents or support staff with adequate command of the English language.
- responsiveness - my particular case has echoed OP's experience - terrible response times. To the extent of "some benefit", they did follow up on some questions with a week's/week & a half, delay.
- knowledge & eagerness to provide client satisfaction - they will never tell you that they don't know something but will consult internally & come back to the client with a satisfactory response (I was asking about the reason behind the differences in power adapters in the different regions - global/china).
- misc - not following their legal obligations & releasing adequate GPL code within required timelines (example: kernel).
- the device is crippled on unlocking the bootloader (fingerprint scanner stops working). Understandably, any activity AFTER unlocking a bootloader (example: messing with system files) is not RedMagic's worry, but the sole fact of just unlocking the bootloader should not cripple functionality. Relevant behaviour in other OEMs (Sony Xperia - the camera stopped working after unlocking the BL, but they fixed their approach in time).
2: they will not take ownership for blunders & do their best endeavours to make it up to the client.
Case: I ordered my phone on the 10th of April, it was stuck in processing for 2 weeks (their shipment policy mentions a maximum of 4 days for processing). It's still not here (major city in the EU). Even in the most pessimistic variant, the device should have been at my doorstep, yesterday at the latest & I'm looking at a delivery near the end of the week.
They cancelled the first FedEx shipment, were not forthcoming/(fully) transparent regarding the cause.
Mistakes happen, but if I were a supplier who's keen on building brand loyalty & focused on the quality of my service, I'd go miles to try to make it up to the client - in this case, I would have at least expected the fastest shipping & maybe a gesture of reparation (some accessories, or at the very least discounts for purchases in the future).
The only thing which kept me from going for the Black Shark 4 Pro was the absence of an under-display fingerprint scanner. I admit that RedMagic seems to be the current leader of the gaming phone niche, but other OEMs have caught onto this segment & in a year or two, should RM keep their current approach/practices, will start losing relevancy, as at the end of the day, client satisfaction is all that matters & this should be the foremost priority of any business owner.
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- Nit picking, in terms of what device to buy, its a personal call. if you prefer to side with another that is totally OK and is not my problem.
- For seeing the best in people, you've not read my posts on Nubia support and their lack of actual support I've written a few times here on XDA.
in a basic manner, if the phone turns on, and the basic features advertised and (mentioned in the small print) is working as described, all other features and options are of a personal preference.
Features like - what do you mean I can't enable and disable the fan from the dropdown notification menu? or why is NFC not a togglable tile in the drop down menu either? ( both options have been added by custom app developer on our Telegram group) but Nubia have stated it was not intended and wont be added. (but they added those options in the 6 series devices {oh did they now?}) - strange how those that have already paid them money have been left behind on features that would be very easy to add) ( the code is freely available on github)
- Global service to sell devices. support its a toss up based on warranty ownership. (its why they only support devices that are bought directly from them) all stock is shipped from Hong Kong. its a Chinese business selling stuff from china. they use a translation app / program to communicate with most customers. there is a few people like Jerry here, that have decent enough command of the english language, but still fails to understand some things. their staff are all ... ALL Chinese. English is not the only Language in the world so they have to adapt to all other languages too. (redmagic Phones are actually sold more in the Indian / Arab regions of the world outside of the Asian / Chinese markets. so English customer services is actually a few steps below any kind of priority before their other more paying customer regions. which covers their response time. I usually get a 3-5 day time line. (maybe I'm more polite about my messages to redmagic.gg ?? ) maybeI dont know.
- My last message to them was about the current bug-list for the 8.59/7.60 roms all I got was. thanks we will forward to the department responsible. .. some 5 or so weeks ago. Go team red for that awesomely fast R&D department - Not.
- GPL source codes. ? what GPL source? were does it say they need to provide adequate sources? does this mean Nubia as well as almost every other OEM have broken the law?? OMgosh we need to bring all the peoples to court.
almost all OEM release old broken non up to date sources. even Nubia, Sony, Samsung, Xiaomi, IQOO, POCO phone, Mediatek, Qualcomm, Etc you will always find a few devcies that quite literally have no source at all published anywhere, and then you'll find sources that are so broken, with base drivers and other stuff that even making hardly boots on the required hardware. needin additional work to get booting, then bug fixed to get stable. nothing like the stock kernels that the oems release with up to date roms. for Nubia for example - the current A11 kernel they released is a almost direct copy of the base Android 11 kernel. just without some needed things to actually compile and boot. (even the triggers) you gotta make those yourself. - kernel source is provided as required by law. take Nubia to court if you need any more sources I'm sure google will help with that eventually in about 40 years.
fingerprint sensor being corrupted when unlocking bootloader is not a bug. Its actually a feature added to the device by Qualcomm. According to Jerry it was done on purpose and is not a bug.
Shipping and processing, sometimes can literally be out of their hands. with covid now some companies are required by law to close for 2 weeks. at their own loss, instead of advertising that their shipping processing center was closed or limited, its possible it was on hold for 2 weeks due to something they couldn't deal with.
but as customer processes like these are common, writing to them to find out what's going on with a 3 days delay before writing once again with the order number and a request for a refund usually gets them to contact you pretty fast.
client satisfaction at point of sale is all that matters. once they have your money, you don't get it back.
to be honest though. Jerry has, every time I've put someone in his direction for a genuine warranty service he has been on point and helped everyone he could. his estimates are rubbish though and he should stop telling people update will be out on X day because it nearly never true and never his fault (his fault he got the date wrong, but not his fault its delayed)
he's not in charge of software development but he can give suggestions and push requests that are demanded ALOT.
So if 3 people (in my current experience here on XDA and the some 700+ people on the telegram group) there is 3 people I have personally seen report the hz refresh rate issue on youtube and instagram and other common apps like this on the new Android 11. so unless there is a big. like a few thousand people getting in Nubia's faces about this on their twitter, facebook, and other social media sites and talking about the lack of support for updates etc like myself and few other members did back in January this year to get Android 11 for the global customers Nubia will sweep most of these things under the rug until its a big pile of crap they need to clean by dealing with it.
thats the only option for companies that don't respond or help. hurt their marketing image and they'll jump to help you.
privately request, or even publicly post here on XDA where most Chinese people wouldn't even know what this site is at a first glance and you're not getting the message to the right people.
contact support. when that does not work, go social and go big. its the only way to get the message through.