Random Restart - myTouch 4G Q&A, Help & Troubleshooting

Does anyone else's MT4G randomly restart on them? Mine does it all the time...I'll click on messages and the phone will freeze and then restart...it will do this 1-2 times a week, and it isn't just when I click on "messages" either, it'll do it randomly.
Sometimes I'll have my phone in my pocket and feel it vibrate and take it out and it's on the "MT4G" loading screen.

It happens to me too, but it seems to happen much more in CM7 than the stock ROM. Not sure what causes it, but I don't know if there's any fix at all.

Well I'm on stock rom...so that really sucks cause I was just lookin into flashin a rom LOL

What i've seen is that it's a memory overload glitch in CM7 I haven't heard about it in stock. but for instance on cm7 your running music gps and want to make a phone call then boom it resets. It thinks it's out of memory so it reboots to close all processes and to regain RAM. I personally don't think it's running out of memory I think it has a mis configured default but that's just me. Hope that helps
-Nic

Mine does it in CM7 when I'm listening to music with either the headphones plugged in, or the ipod cable in the car plugged in.

Related

G1 Doesnt Always Wake Up

Does anyone elses G1 not wake up when Menu is pressed? Sometimes I have to press it like 6 times before the phone wakes up, does anyone know why?
Mine does this as well. I just thought it was learning from it's owner (I take more than 5-6 pokes to wake me up too).
My only guess is that something is running in the background in order to slow it down and the number of presses has little to do with it.
momentarylapseofreason said:
Mine does this as well. I just thought it was learning from it's owner (I take more than 5-6 pokes to wake me up too).
My only guess is that something is running in the background in order to slow it down and the number of presses has little to do with it.
Click to expand...
Click to collapse
Yea, i was thinkin the same, i should try runnin a ton of apps and find out if [email protected] the problem
mine does the same things sometimes. gets annoying at times. usually i just open and close the keyboard
Mine recently started this, it must be something we downloaded, plus I have the following problems too, they all started at the same time:
1) When someone calls, the screen stay blank for a while so the phone rings but the screen is off so I dont see whos calling
2) The background keeps changing back to the original blue picture thing
3) The WiFi keeps turning off and drians the battery, nothing I do stops it from turning on. I have all sorts of software running, I even ask Locale to turn it off if its between 12.01am to 11pm and still WiFi keeps poping up.
4) Battery drains FAST lately.
I uninstalled a long list of software and problem is not solved.
Brooklynite!
brooklynite said:
Mine recently started this, it must be something we downloaded, plus I have the following problems too, they all started at the same time:
1) When someone calls, the screen stay blank for a while so the phone rings but the screen is off so I dont see whos calling
2) The background keeps changing back to the original blue picture thing
3) The WiFi keeps turning off and drians the battery, nothing I do stops it from turning on. I have all sorts of software running, I even ask Locale to turn it off if its between 12.01am to 11pm and still WiFi keeps poping up.
4) Battery drains FAST lately.
I uninstalled a long list of software and problem is not solved.
Brooklynite!
Click to expand...
Click to collapse
Shop Savvy?
I also started having the wake up problem and quicker then normal battery drain. I have an ADP1 phone which I updated to 1.1 a few days before noticing issue
I think that the theory of something sucking clock cycles is a good one. I noticed my CPU Usage (when nothing was running other then System Monitor) went from 0-40% to 20-70%.
I couldn't be bothered with the finer points of troubleshooting, so I took the thermo-nuclear approach and did a factory wipe.
Just before the mystery CPU cycle and wake up issue, I hadn't installed any new apps, BUT I did update a bunch of existing apps. After the factory wipe, I left off installing the following list:
Watts
StreamFurious
DroidFTP
Telnet
e-VoiceRecorder
VoiceRecorder
Constitution
Barcode Scanner
Astro
RingDroid
SlovoEd Classic English Dictionary
Things are fine now.
both of my g1's do this, and have done this out of the box, anyone turn off there screen with the keyboard out, and then close the screen and the screen comes back on with the lock screen up and then having to turn the screen back off? annoying
try the swapper app?
or turn phone off and back on, it might becuase you are usingahome or openhome or dxtop or sweeterhome, these app may slow down the interface a bit, try downloading droid sans tweak lite and fool around with that..
goodluck i also get this sometimes
brooklynite said:
Mine recently started this, it must be something we downloaded, plus I have the following problems too, they all started at the same time:
1) When someone calls, the screen stay blank for a while so the phone rings but the screen is off so I dont see whos calling
2) The background keeps changing back to the original blue picture thing
3) The WiFi keeps turning off and drians the battery, nothing I do stops it from turning on. I have all sorts of software running, I even ask Locale to turn it off if its between 12.01am to 11pm and still WiFi keeps poping up.
4) Battery drains FAST lately.
I uninstalled a long list of software and problem is not solved.
Brooklynite!
Click to expand...
Click to collapse
I'm having same issue as the OP and issued #1, 3 and 4 from the above post.
Hmm, im not experiencing any of the above posted issues, it may be a particular app that u have installed. I only have the wakeup issue sometimes, most likely when the phone is running slow from the browser or another memory draining app, but no app in particular.
Hmm, when mine fails to wake up, I never waited long enough for it to come back, just reseated the battery for a reboot.
Of the other problems, I have the "screen-black-for-a-few-before-caller-picture-shows-up" issue.
JayBachatero said:
I'm having same issue as the OP and issued #1, 3 and 4 from the above post.
Click to expand...
Click to collapse
what firmware do you have?
btw, dont count on Locale to turn off your stuff all the time, its not very accurate imo, at times its great, but thanks to the crappy g1 battery, they have a choice, constantly check time/location/.ect and drain the battery in a hour flat, or periodically check it and reduce battery drain, do you have any wifi programs that keep wifi on when phone sleeps (such as wifi lock and so on)? if so use the program on the market that writes up a log of its actions and see if its acting up
as for #1 (sorry im unorganized) my phone does that too, i believe its because i have 2 programs that run when the phone rings, let alone im sure locale is checking to see who is coming since thats a condition, which would make 3, and then i have a mp3 that plays when the phone rings, and i have a class 4 sd card (i know, i know), the way that programs work is that it has to go line by line of the code, if it is slowed down, or it has to execute other items before continuing that are slow to execute, than everything has a delay, but yeah from time to time i have this issue, phoneplus was a program that made me miss a few calls (1/4th of the time)
i think 3 and 4 are directly related, could be wrong
I was having the same problem right after I installed the app "Contact Owner"
No amount of reboots fixed the problem. Uninstalled and everything was back to normal.
@wootroot - I have stock RC30. Haven't rooted yet.
JayBachatero said:
@wootroot - I have stock RC30. Haven't rooted yet.
Click to expand...
Click to collapse
consider upgrading to the rc33 ota update yet? i had better battery life (and my battery didnt get as hot) when i used rc33
also, if youve had your phone since it first came out (rc19 i believe) and your battery used to get very hot, you might of damaged some of the cells (especially of the battery has expanded), if this is the case simply call tmobile and tell them that your noticing even after wiping the phone that your battery life is lasting shorter and shorted, even with out any programs installed from the market, i even went as far as to say that i made sure wifi was off, only 2g was on, gps was off, screen was dimmed, timeout set at 30 secs, and im still only getting a hour of life (none of which is true but it got through all the "well how about trying this and calling back if you still have a problem" bs, with the ota rc33 and the new battery, i noticed a pretty good difference
I have a modified version of this "doesnt always wake up". The phone is less than 24 hours old, it was a refurb they sent me for the last one that went dead. I used it with the rc33 it came with and found the problem, then figured it was hosed so i rooted and installed 3 of the versions of cupcake (The Dude, JF, and Haykuro) to see if they all had the issue- they do. Here is a video, hope you can see the attempted keypresses. There will be lines that appear, like the screen is broke..then, they will go away. Sometimes it takes 5 minutes to get the phone to turn on, however if I leave it on (never goes to sleep) it works flawlessly.
http://www.youtube.com/watch?v=ecQo2Ly2WUM
I get this all the time also...
Uninstalling dxTop doesn't change anything for me...it still acts the same...
I also get the problem that when someone calls me the screen stays blank for about 5 seconds and I can't tell who calling...
wake up issue
I am experiencing the same problem, with a brand new warranty replaced G1, what happens is when the phone goes to sleep it completely locks up, when I try to wake it up via menu, it does not wake. Plugging the phone in and trying ddms or adb does not work, ddms shows the phone as offline, also the device seems to get really hot when this happens, sometimes Call + Menu + Power resets it, and sometimes I have to pull the battery.
I think this may have to do with wifi turned on. Because when the screen goes off your phone switches wifi off and goes to 3G as default setting.
I think we should try leaving wifi on all the time and see if that solves the issue, im about to try that now.
It seems this is a known issue over at tmo forums
A couple questions:
When this happens to you guys is wifi enabled and connected when the phone is shut off?
What Rom, SPL, and Radio is installed?
I noticed this didnt happen to me until I enabled wifi, maybe I didnt wait long enough because its completely random, please send back your results
defcon

N1 Turns off by itself

Hi everyone
Annoying issue. My phone is turning off (power off) randomly. Sometimes I take it out of my pocket and it is off. Then I have to reboot again with power button.
Anyone else has the same problem?
I am using CM 5.0.5.3.
Thanks
Mine reboots regularly but my phone is stock
tararura said:
Hi everyone
Annoying issue. My phone is turning off (power off) randomly. Sometimes I take it out of my pocket and it is off. Then I have to reboot again with power button.
Anyone else has the same problem?
I am using CM 5.0.5.3.
Thanks
Click to expand...
Click to collapse
Mine is running stock & has never ever turned off . You might have a faulty phone or problem with the rom you are using.
I had the random reboot problem on stock too, but it never stayed off.
Still happens on CM, but much less often.
Can you reproduce the problem? If so keep "adb logcat" running and see what the error is.
try pulling the last_kmsg from the phone..... Some information in there. Will at least let you know if it is hardware or software crash......
thank you martin
Little help. How do you pull that particular file?
thanks a lot
its a file, probably named so becasue it contains kernel messages (errors, debug).
Located at /proc/last_kmsg
you could pull it, tail it etc
example: tail -f /proc/last_kmsg
Yup, have the same problem sometimes
Both on stock and CM
Now I am running Modacos desire rom, and so far I don't think I have hade any unexpected reboots or shut downs
I have a similar problem but mine will sometimes turn off and not go back on for about 5 mins or so, sometimes longer, pulling the battery or even plugging it into the charger doesn't even give me the orange LED. it goes completely dead. it also sometimes gets stuck into boot mode like loop. this is on a stock N1 but this happens maybe 2-3 times per month. HTC said I can send it back or have it repaired but it's too much of a hassle and at least mine doesn't have dust under the screen if the problem persist I'll prolly send it in. BTW it's not a battery issue because I have two batteries and it's happened with both. faulty phone for sure.
I've had this happen once or twice the first couple weeks I had the phone.
It started happening to me when I installed appbrain and appaware so I uninstalled both and not done it since, so for me I think it was one of those apps!
Mine has done it once, I'm guessing it was an app that did it since one time in nearly 3 months isn't that big of a deal
I am still investigating. Its wierd that it happens morewhen I put it in the pocket. Its fine when its on the table
I have the same problem. Noticed it only happens when radio signal is very weak and a phone call comes in...Don't know if that makes any sense :S

sound stops working, please help...

I have had my desire he for a week now.
Though everything is fine, I'm having problems with the sound. It was working fine before but after a day or two it would randomly stop. After doing a hard reset to set factory defaults the sound would then work again.
Today the sound has stopped working again...
What is causing this? Could the phone be faulty or is it an app causing this?
The sound was working fine this morning but now there is no sound whatsoever.
All installed apps were previously used on my HTC desire & HTC hero and never did I receive any problems.
Anyone else had any similar problem or what may be causing this?
I need an answer soon guys. I just spoke to vodafone customer services regarding the sound problem. They are saying it's faulty and needs to be repaired.
However I'm sure it does not need to be repaired as doing a simple factory reset will fix the problem.
Could an app cause this issue and stop the sound working?
When I make a phone call, the loudspeaker works fine...
Why is loudspeakers/phone calls working for sound but system sounds/alarms/SMS/music or even videos have no sound.
If I was to do a reset it would then work again.
Anyone have any suggestions before I return the phone for repairs?
Taking the phone in for repairs is the last thing I wanna do.
I know this won't help, I have had issues when the Bluetooth dropped off while listening to Music (A2DP). At first I was re-booting the phone and the problem was solved, then I decided to switch off/on my Bluetooth device and phone connection and it worked okay. However on a couple of occasions the phone has mysteriously gone into "Silent Mode" and I have no idea what caused it?
This is most strange, does restarting your phone also fix the problem or do you always have to do a reset?
I've not heard of this problem before...
Does the sound stutter before it goes off and does the phone lag at all??
I really couldn't tell you but I thought I'd respond anyway before you take it for repair..
Also have you tried setting all sounds to zero and then back to max again...does that work??
Wonder if volume locker app would stop this, or at least it should tell you if the sound settings have changed and then revert them back....just a thought.
hello guys just to confirm you are not the only one with that problem out there... restarting the phone works for me though try that! but yes its definetley a bug i have also had the proximity problem, wifi doesnt work and heep of other stuff so ill be returning the handset in the next couple days!
either way good luck with yours!
rixsta said:
This is most strange, does restarting your phone also fix the problem or do you always have to do a reset?
I've not heard of this problem before...
Does the sound stutter before it goes off and does the phone lag at all??
I really couldn't tell you but I thought I'd respond anyway before you take it for repair..
Also have you tried setting all sounds to zero and then back to max again...does that work??
Wonder if volume locker app would stop this, or at least it should tell you if the sound settings have changed and then revert them back....just a thought.
Click to expand...
Click to collapse
Thanks for your reply. I had to do factory default twice on it to get the sound back.
Funny enough just now I held down the power button to restart the phone.
It then restarted and the sound is now working!
I do not know if it will stop working again or how long it will take for it to stop working again.
I will keep you all informed.
At the moment all I can say is the battery is terrible.
It was 75% this morning and now it's around 25% and it's only been around 2 hours...
Do you find the phone to be laggy??
rixsta said:
Do you find the phone to be laggy??
Click to expand...
Click to collapse
I did at first find it very laggy, especially when browsing through pictures, it was sluggish and would take ages to load the pictures.
Now, after enabling the USB Debugging setting, it was a smooth as butter.
Sound is still working! Battery is now 18% when it was 80% this morning!
And another person with the same problem.
I am helping my friend with his DHD and today he announced that his phone has a similar issue (and he says that the small speaker - for making calls - is working). He is on a stock rom, but his phone was originally from 3.
Do you know of any custom ROMs with sence which don't have this issue?
Do you think it would be a good idea to contact HTC about that - who tried?
Do you have fast reboot on? If you do try disablin that and do a restart of the phone. Maby that helps
flippy said:
Do you have fast reboot on? If you do try disablin that and do a restart of the phone. Maby that helps
Click to expand...
Click to collapse
Thanks for advice, but it didn't work . Even tried taking out the battery. Do you know if it's possible to monitor your hardware components in Android?

Droid X lockup / freeze

My wife has a completely stock Droid X and she always has the weirdest issues with her phone with it locking up, freezing or hanging up..
Sometimes the phone recovers, other times it needs to be rebooted manually.
Is this a known issue with this phone?? I have the HTC incredible and have no issues like this.
I havent had a problem or heard of this. Is she under warranty and get it swapped out? If not has she tried to do a wipe/factory reset? While off hold the power and menu key at the same time. A screen will come up. press the search button. Use the volume keys to scroll up and down. Go to wipe/factory reset and press the camera button.
My wife has a stock D2, and it sometimes likes to open up the voice search, or she will be typing a text message, and the g key will open the browser to google.com, or just randomly freeze up..... Maybe women have a different body chemistry that acts like a mini EMP that just destroys all electronics.... Everything electronic she has ever owned has major problems, yet mine last years........
Droid X freezing - having to battery pull.
I've been having similar issues with my Droid X. It will randomly, and often, lock up for a while, then come back to life usually. It's really annoying if your browsing the web and all the sudden the phone freezes for 20-30 seconds.
When it freezes completely, it will just freeze and the screen will remain on. I have to then pull off my protective cover and battery pull to reboot.
Battery pulls happen about once every 2-3 days. Freezes that recover are happening 5 or 6 times a day if not more.
The brief time I had the phone on stock, the issue was occuring. I ignored it and figured surely this won't happen after I root it. I'm now running latest Liberty ROM and it's still happening. Problem definately gets worse if I overclock. I'm wondering if the CPU can't even handle 1000 Mhz and needs to be underclocked just so this thing can run stable.
I'm going to test that out and see if the weird freezing and force closes go away. But it will suck loosing speed.
I unfortunately can't return my phone as I bought it used on Craigslist.
buckweet said:
My wife has a completely stock Droid X and she always has the weirdest issues with her phone with it locking up, freezing or hanging up..
Sometimes the phone recovers, other times it needs to be rebooted manually.
Is this a known issue with this phone?? I have the HTC incredible and have no issues like this.
Click to expand...
Click to collapse
Its likely due to the fact that the stock Droid x firmware sucks a load of ass. The factory blur is perhaps the biggest waste of time I've ever seen. I've had both my dinc and fascinate and x since launch day and the only remedy I've found to stop the x from doing this is flash livery. Only way to fix it at all.
Sent from my DROIDX using XDA App
Yeah man sounds like you have a bad device. If a data wipe/reset wont do it you must have a have bad device . Go back where you got it and ask for an exchange
Sent from my DROIDX using XDA App
deitiphobia said:
I've been having similar issues with my Droid X. It will randomly, and often, lock up for a while, then come back to life usually. It's really annoying if your browsing the web and all the sudden the phone freezes for 20-30 seconds.
When it freezes completely, it will just freeze and the screen will remain on. I have to then pull off my protective cover and battery pull to reboot.
Battery pulls happen about once every 2-3 days. Freezes that recover are happening 5 or 6 times a day if not more.
The brief time I had the phone on stock, the issue was occuring. I ignored it and figured surely this won't happen after I root it. I'm now running latest Liberty ROM and it's still happening. Problem definately gets worse if I overclock. I'm wondering if the CPU can't even handle 1000 Mhz and needs to be underclocked just so this thing can run stable.
I'm going to test that out and see if the weird freezing and force closes go away. But it will suck loosing speed.
I unfortunately can't return my phone as I bought it used on Craigslist.
Click to expand...
Click to collapse
Before reading all of this....note that this is just me providing a POTENTIAL explanation of why some people's phones seem to reboot more than others... this is not a generalization for all... It may not apply to you...
I think that random reboots (especially often) are related to potentially bad hardware, not being on the 2.3.34 OTA update...or user error (don't get mad, please let me explain this part!). I found that after moving off of 2.3.15 OTA that my phone was much more stable.
I notice from back when I first had my Droid X that I went crazy loading up lots of apps, and throwing widgets all over my home screens... I had custom themes flashed and lots of other stuff. While yes, blur does suck up more system resources than custom ROM's without it... you can run a phone with Blur without constant reboots.
The more apps that you have on the phone (even if not running) eat up resources. Along with that, the more widgets or notifications you have on your homescreens, the more resources that the phone is chewing through... With that said, you can SEEM to not be running anything on the phone, but the widgets in the background process' can be using up precious memory that cause the phone to lag or reboot.
Like I said at the beginning, if you don't have a lot of extra widgets and programs loaded, then yes, I would say that really sucks that your phone reboots. Moto's way of handling a resource issue (in most cases RAM)... is to reboot the phone to clear memory.
If you happen to have a lot loaded on your phone...try not to use a lot of widgets, and cut back on some un-needed apps... See if the phone reboots as often. Again, this is not me blaming anyone for their phone rebooting, simply my understanding of technology from personal experience.

Question Audio Glitch that nothing seems to fix

Hey all, my nothing phone is running the latest build and has developed a random audio glitch that is also now a charging glitch where it will start and stop audio of all types after 2 seconds, pause for 1 second and repeat. Initially I thought it was just music and streaming apps until someone phoned me and my ringtone did the same thing.. Weirder still is connected to wireless earbuds has the exact same effect. I've factory reset several times now with 0 change apart from now charging while switch on follows the exact same pattern.. charges for 2 seconds and then stops. Guessing something is pretty broken and now the phone is just a dud but before I slamdunk it into the trash any ideas?
wait does it happen consistently every two seconds?
Yeah it's beyond frustrating when you're trying to talk on the phone it's still doing it
electric supernova said:
audio glitch
Click to expand...
Click to collapse
Using an external Equaliser like Wavelet brought me that issue, but otherwise this is unheard of.
Heading straight to the service center is what i'ld recommend, if you are from India.
#ps: Try booting into SAFEMODE and see if the problem still exists

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