Different metod to activate Live services - HD2 Windows Phone 7 Q&A, Help & Troubleshooting an

Hi,
is any different "nicer" method how to activate Live services than call Microsoft support helpdesk ?
Thanks.

Search the forums, there are other methods, such as live chat etc...

marek1 said:
Hi,
is any different "nicer" method how to activate Live services than call Microsoft support helpdesk ?
Thanks.
Click to expand...
Click to collapse
You can try e-mail or online live chat... people have had success with both. There are several threads in this section about these methods. I've had success once with chat. Only other way I got a code was calling. E-mail never worked for me yet, but has worked for several people.

Related

Voice mail application available?

Hi,
I am looking for an application running on my Magician (VPA compact) that works as a local answering maschine. It should, when reception of course, be able to receive a call, play a prerecorded message and record the caller. From a technical point of you, there should not be any problem. But I could not find any application providing this service.
Maybe one of you global guys heard something?
rgds
Marco
try using search it's been asked many many times before
Hi,
yeah I know, couldnt find any message anyway. And it was more a :
"Any updates, anything new?" as there never was a software, but there may be now, as software can be written and it wasnt a HW related question. But thanks for your input.
regards
Marco
answering machine prob gave more hits then voice mail
as far as i know there is no such thing and some people say it's impossible
to make on xda's
http://forum.xda-developers.com/viewtopic.php?t=21119&highlight=answering+machine

Activation Code via chat!

Have seen several questions about how to get one of these codes so thought I'd share an easy method...
http://support.microsoft.com/contactus/cu_sc_selector_chat?ws=support#
Click general. Tell them you are setting up windows phone 7 and it required an activation.
they asked for my name, phone number, and manufacturer of phone (HTC)
within a minute I had my code
Hope it helps
i went that link and found no "general".... geehh, wanted to activate wp today, but g2g sleep
maybe sum1 can pm me an activation code ?
By 'General' do you mean:
Product Sales, General Inquiries and Genuine Advantage Questions
Have non-technical questions or concerns that your product may be counterfeit or not genuine? Get live, real-time answers to your needs quickly by chatting online with a Microsoft representative.
I visit there, chat with the supporter... And he told me to call my local supporter.
I said I called but they couldn't provide me an activation code so I contact US.
He told me to call the activation center and didn't give me any code :|
Sorry for my poor Eng
I try the 2nd time and I got an activation code And it works like a charm!!!
yyyyyyeeeeeeeeeeeaaaaaaaaaaaaaaa there is no general section...I m in the usa...live right next to Microsoft...literally
I can confirm this works. I'm based in the UK - gave them name, uk number and said HTC 7 and they gave me a code no problems.
really working, i got activation too.
candytripn said:
Have seen several questions about how to get one of these codes so thought I'd share an easy method...
http://support.microsoft.com/contactus/cu_sc_selector_chat?ws=support#
Click general. Tell them you are setting up windows phone 7 and it required an activation.
they asked for my name, phone number, and manufacturer of phone (HTC)
within a minute I had my code
Hope it helps
Click to expand...
Click to collapse
Worked like a charm!!!
Still yet to test the code but i received an activation code within three minutes.
WHat section are people selecting. Can't see general. Says "Chat not available" on most of em :/
Cant see "Product Sales, General Inquiries and Genuine Advantage Questions" either and I've selected US as my location
EDIT: ok, can now. Stupid noscript in firefox
worked for me too from germany. just chose United states as location and got it.
hmm.. could you get me one? I tried but I can't seem to get in.
Please
tried chatting and they told me to call support
I tried chatting with general chat, as the instructions said, and they told me to call the technical support 800 number right away rather than giving me an activation code. I think they've caught on to this. :-(
Dammit, even though I selected united states as my location the agent said I was from the UK so I needed to give them a call
Worked for me now...after trying 6 or 7 times..
I don't understand why some of them are lying and saying that they dont have the tools to do it and that I have to call the support instead.
works like a charm!
had to give the support agent following informations: full name (real), phone number (my number), brand of phone (htc), no live id, no imei, no specific model name
had to wait a couple of minutes while she generated my key and got it!
Worked for me!
This is easier than I thought. I got an activation code within 5 minutes with the first rep. Thanks!
Thuggie said:
Worked for me now...after trying 6 or 7 times..
I don't understand why some of them are lying and saying that they dont have the tools to do it and that I have to call the support instead.
Click to expand...
Click to collapse
What did you tell them? I tried twice already. Even used an anonymous US proxy, cause the first time they detected that I'm from Russia and told me to call local Support. Anyway, both reps insisted on me calling a 1-800 number...
I used an anon USA proxy and they gave me a code. Woo!
heretic said:
What did you tell them? I tried twice already. Even used an anonymous US proxy, cause the first time they detected that I'm from Russia and told me to call local Support. Anyway, both reps insisted on me calling a 1-800 number...
Click to expand...
Click to collapse
Just try again and again
The last person didnt say anything about me having an norwegian IP. she just asked for my name and phone number and then generated the key for me.
Worked! first time...used us portal (Dutch was closed...)

[Q] Is there an activation code generator coming out soon?

Hi, I tried getting an activation code in any way but microsoft won't give me...does anybody know if there's a key generator or something coming out?
nadi15 said:
Hi, I tried getting an activation code in any way but microsoft won't give me...does anybody know if there's a key generator or something coming out?
Click to expand...
Click to collapse
No, that was a rumor started by somebody who has been banned multiple times because hes a scammer. (afaik).
What do M$ say to you when you ring them?
If they say to ask your carrier just say that you've been on phone to them multiple times and they keep sending you to M$, others have said that and got key.
First time they asked for an IMEI number. the second time, then they asked for a phone number and when I gave them mine, they told me to contact M$ in my country...
and these calls cost A LOT for me...
Just send them an email and they will give it to you
Thuggie said:
Just send them an email and they will give it to you
Click to expand...
Click to collapse
really? can you please tell me where did you sent it to and what kind of story did you tell them? if it's not too much
nadi15 said:
really? can you please tell me where did you sent it to and what kind of story did you tell them? if it's not too much
Click to expand...
Click to collapse
[email protected]
"Hi,
I need a WP7 activation key to get live services working on my HD7"
And then they asked for my name and phone number..that's it
chat, email, calls....none of them worked for me. tried about 20 times with different ppl, methods, emails, story, etc.
gave up and bought a samsung focus. =]
bnlf said:
chat, email, calls....none of them worked for me. tried about 20 times with different ppl, methods, emails, story, etc.
gave up and bought a samsung focus. =]
Click to expand...
Click to collapse
I could have helped you out in getting a key lol
m4a1a2 said:
I could have helped you out in getting a key lol
Click to expand...
Click to collapse
I'm going to try the email 1st if that doesn't work I may need your help.
scottzman said:
I'm going to try the email 1st if that doesn't work I may need your help.
Click to expand...
Click to collapse
Try e-mail to M$.You will be shock by them. has has has. see my signature.I got it through e-mail.
Good luck.
nadi15 said:
First time they asked for an IMEI number. the second time, then they asked for a phone number and when I gave them mine, they told me to contact M$ in my country...
and these calls cost A LOT for me...
Click to expand...
Click to collapse
If you can't call them in your own country call the US support through skype - it's free. A code generator would be warez, and therefor not allowed on xda. Microsoft made a release vaguely saying that they don't really care and will continue giving away free codes.
Tried e-mail 3 times with 3 different e-mails. they didn't gave me a code. I guess I'm out of luck or just stupid...
I sent another email now without making up lots of stories and now they want my phone number, device, and name. What should i answer?(I told them I have hd7)
Its Easy
Hi Guys,
I did my HD2 yesterday and have another one to do once i get another class 6 memory card. I telephoned the German MS support number and after explaining that i was english and couldnt reach the english support number (so could she speak english?) explained that both myself and my girlfriend have just bought HD7's, the damn things wouldnt work without a key for live services and that the sales assistant mentioned nothing of this.
I offered to give both telephone numbers and asked if the one key code would work for both, she replied that she didnt need any telephone details from me as it doesnt matter and that she would have to give me 2 codes as one wouldnt work for both units. she then asked me for my name (i told her my name was fred something or other) and she then asked for an email address (i gave a fresh one i made for the pourpose without my details) A couple of minutes later she had generated both keys and gave them to me over the telephone.
She was really nice and well mannered and the whole thing was a breeze.
Really guys believe me when i say M$ do not give a damn about what handset you have. Its not like they are losing anything by giving out the keys, if anything they are creating potential marketplace shoppers.
I have an HD7 also and upon comparison the only difference i can see is camera quality, the function and feel is identical.
Best of luck to all those still trying,
Creamy
you must be silly if you don't try the skype method and give up!!
- uses your wifi or 3g internet (so its practically free)
- calls are very clear (even clearer than a normal mobile call)
- masks your location (support guy only ask me if canada or us)
- no queue time
- call completed in less than 5 minutes
i called at CST 9am and only tried once
they did not ask for my phone number or imei, just full name and live id
writing down the 25 digit code can be a pain in the arse though if the support guy has a foreign accent (no racism intended), you will need to make sure you wrote it down correctly by repeating back to him, then thank him nicely and disconnect from Skype, enjoy your HD 7 phone
*HTC has a lot of free useful apps in the marketplace, I would suggest grabbing them asap after activation
i try chat chat service..they keep telling me contact HTC or sales office..i try few time even the proxy..finally..i get my code via the online email support @ microsoft website~~no nd phone number either ..wat i said is jus
"QUESTIONS OR COMMENTS
Message: Hi..can i request a new activation code for my HTC HD7?
thankz a lot.."
then the jus give me the code like tat~~waste a lot of time on the online chat~
nadi15 said:
I sent another email now without making up lots of stories and now they want my phone number, device, and name. What should i answer?(I told them I have hd7)
Click to expand...
Click to collapse
Thats pretty much standard. I didn't lie to them. I gave them my name, email address and telephone number.
so should I give her my real name and phone and country even thought its not a US or UK number??
EDIT:done that...I hope i didnt make a mistake by telling her that i'm not from the us and my real phone number...
I contacted ms and they quickly reply with this:
Dear Customer,
Thank you for contacting us. Kindly be advised that we will need you to send us the following information:
Name:
Phone Number:
Telephone Model:
Country:
I replyed with my details and im now waiting for a reply
for the ppl that have already received there activation key, how long did this process take?
Thuggie said:
[email protected]
"Hi,
I need a WP7 activation key to get live services working on my HD7"
And then they asked for my name and phone number..that's it
Click to expand...
Click to collapse
This was the reply i've got:
Dear Customer,
Thank you for contacting Microsoft regarding your issue.
Kindly be advised that you have reached Microsoft Customer Support for the Middle East. Kindly contact the Microsoft Support in your country by visiting the below link and select your country:

Provide Activation Codes here!

Is there anyone willing to help some of us with HD2 that want to use WP7 but cannot get the activation code since of various reasons.
So I'm kindly asking anyone to provide openly activation key(s) here and then it is up to the user (us) to decide if we want to take the risk and use it (since it will be used many times obviously).
Thank you all!
i don't see why anyone would take the trouble to do that when it's so easy to get a code from microsoft.
South East Europe is having problems doing that. Anyway, it is a courtesy call, please help by providing activation code here
thelooti said:
South East Europe is having problems doing that. Anyway, it is a courtesy call, please help by providing activation code here
Click to expand...
Click to collapse
Hi there, i don't think that giving here activation codes will really work, because the code is generated using some credentials like your phone number name and e-mail or a mix of them.
Why don't you try the microsoft support chat ? i got mine in like 10 minutes or so.
thelooti said:
South East Europe is having problems doing that. Anyway, it is a courtesy call, please help by providing activation code here
Click to expand...
Click to collapse
i have a hard time believing that, since the call centers are set up to service customers internationally. just make sure you don't call your local microsoft helpline, they prolly won't be able to help you.
Whatever MS may think about HD2 owners activating WP7, I very much doubt that they would tolerate these boards being used as a market for activation codes.
If nothing else, if an HD2 owner calls MS for an activation code they get some marketing data, assuming the caller leaves reasonably accurate details.
I suspect the Mods would get there first anyway - they seem (quite correctly) to take a firm line on anyone posting codes.
thelooti said:
Is there anyone willing to help some of us with HD2 that want to use WP7 but cannot get the activation code since of various reasons.
So I'm kindly asking anyone to provide openly activation key(s) here and then it is up to the user (us) to decide if we want to take the risk and use it (since it will be used many times obviously).
Thank you all!
Click to expand...
Click to collapse
You are not allowed to post such things in this community, please remember and get your own. You can call 'em, send an e-mail or get a key by chatting with them.
If you want a key you have to spend time for it
Nothing's for free in life ^^
Get behind a US IP address (proxy/VPN) and get on MS chat. You'll have a code in 5 minutes if you follow the "Activation by chat (with proof)" thread, I posted my results in there.
Come on, guys... life is not as difficult as you might think sometimes.
I currently live in Eastern Europe, too - but by mistake, I sent an e-mail to the South-African support of Microsoft, with all the data they usually ask for. One day later, I got my activation code.
Just be gentle, they will help you, whatever solution you will select.
Please note that the posting of WP7 activation codes is STRICTLY against XDA rules.
if you can't even make a skype (free) call, you should retire from the internet.
thelooti said:
Is there anyone willing to help some of us with HD2 that want to use WP7 but cannot get the activation code since of various reasons.
So I'm kindly asking anyone to provide openly activation key(s) here and then it is up to the user (us) to decide if we want to take the risk and use it (since it will be used many times obviously).
Thank you all!
Click to expand...
Click to collapse
NO!, once you use a code more then 3 times, all they disactiviate it, Meaning what?
all 3 phones that use the same code will not have MS services anymore.
So no that's a bad idea...Get your own code.
it's not that hard theres many threads showing different ways you can get it jees.
It's hard to get the code from M$.Make a story with noob question and ask them to help you.They will help you for sure.
For me:
I got the code via e-mail through the step below:
-I use e-mail account and choose my country as location.
-Make a story with noob question and ask them to help.
-Provide them with true information. Name,Phone Number,E-mail address.
-Got the Activation code.My phone is activated and So far so good.
I think they[M$] don't care where ever you use your phone or where ever you live.
Just in case you ask me.Here is the link that I contacted Microsoft for the code.
https://support.microsoft.com/conta...=sw;en;1539&ws=corpinfo&ws=support&ws=support

Activation via MS Chat for Czech DONT work - any other method ?

Hi,
is any method how to get activation code for Czech Republic.
After 2 chats MS representativs told me that I have to contact the seller of the device. or I can try the German hotline.
Do someone suggest me what I have to do ?
Is German hotline only sollution for me ?
Thanks.
I am upset...
I am from Czech too. Is there any other way?
Call MS Hotline +420841300300 for free, they don't ask what phone you have.
nebhet said:
I am from Czech too. Is there any other way?
Click to expand...
Click to collapse
ykcu7 said:
Call MS Hotline +420841300300 for free, they don't ask what phone you have.
Click to expand...
Click to collapse
And what do you think that I did. I called to this number and they told me that I have go where I bot the device
marek1 said:
Is German hotline only sollution for me ?
Click to expand...
Click to collapse
YES, German hotline worked for me. There is a number somewhere in this forum, just search for it.
P.S. here it is: Germany
+49 89 31760
tlerner said:
YES, German hotline worked for me. There is a number somewhere in this forum, just search for it.
P.S. here it is: Germany
+49 89 31760
Click to expand...
Click to collapse
Did you gave them your real Croatian number and real name ? Or you gave them fake Germany phone number and fake name ?
I am also from Czech republic. I got the activation code from the MS chat.
As I wrote somewhere else:
First two attempts were unsuccessful - they told me that they can see that I am from Czech rep., so I need to call to CZ Microsoft. I did call, but CZ MS told me that the cannot generate the code. I call there twice to two different operators.
So I changed tactic: I have used VPN and tried the MS chat again. It took about 5 attempts to be connected with the right person - the first four told me, that I need to call to help line. But the last one, just asked me for full name and phone number (I gave some from US).
Hodne stesti!
marek1 said:
Did you gave them your real Croatian number and real name ? Or you gave them fake Germany phone number and fake name ?
Click to expand...
Click to collapse
I gave them my real Croatian number. I plan to stay with WP7 (so I did not see the point in lying) and will soon switch to real HD7 anyway. The lady on the phone was exceptionaly nice, even waited on the line to make sure that thee code worked.
P.S. Of course, you must say you have a wp7 device, whichever one you choose (HD7, Samsung Omnia 7, etc). When she asked for the number I told her I was from Croatia, she said OK, and then I gave her my number.
I am one of those who will definitely not go back to Android, or wish to dual boot. Android is fine, but it is too customizable for me. I like this OS because it is FAST, easy to get to what I use the most (emails, sms, calls, people - in that order), easy to write on it, easy to use the calendar app for appointments, etc. Not to mention that WP7 hubs are beautiful to use and graphically far superior to anything else out there. MS is here to stay, you should see what updates are coming this year, whoa!!!
Which VPN , did you connect to some US network, how ?
Did you gave them the real phone number and real name or fake ?
Thanks.
OK, so I have activated my device. The only solution for Czech people is call to Germany customer helpdesk +49 / (0)89 / 3176-0. They need email address, mobile phone number and first name and sure name. The guys on the customer helpdesk are fine and it's strange but I got lot of fun with them.
I recommend this solution which is painless. Just to speak English or German.
I have my activation from Czech MS Hotline, so Germany isn't "only solution" for sure. I just told them that I need add my hotmail email account on WP7 phone and need activation code for this. Phone call time 60s and after about half hour I recieved my activation code by mail ... more painless for me
marek1 said:
OK, so I have activated my device. The only solution for Czech people is call to Germany customer helpdesk +49 / (0)89 / 3176-0. They need email address, mobile phone number and first name and sure name. The guys on the customer helpdesk are fine and it's strange but I got lot of fun with them.
I recommend this solution which is painless. Just to speak English or German.
Click to expand...
Click to collapse
ykcu7 said:
I have my activation from Czech MS Hotline, so Germany isn't "only solution" for sure. I just told them that I need add my hotmail email account on WP7 phone and need activation code for this. Phone call time 60s and after about half hour I recieved my activation code by mail ... more painless for me
Click to expand...
Click to collapse
This is strange. How I wrote Czech Microsoft support technicians told me that they don't do that and I have to contact seller of my device. It happen quite a lot time that Czech Microsoft support technician didn't help me and I have to contact US support. The knowledge of Czech Microsoft support technician are quite poor.
I don't like Czech Microsoft support.
I wrote some mails with czech ms helpdesk....
conversation you can read here:
http://smartmania.mobilmania.cz/forum/viewtopic.php?f=136&t=22899

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