Database Users

is there any solution to "screen can't switch on"?

at the begining , my HD is fine.
But , after 2month , the phone has some rotation problem( it doesn;t matter, as you can solve it by pressing the on/off buttom )
But now, the phone's screen can't switch on, when i touch the four buttom on the surface of phone, it still vibrate..just i can't switch on the screen"
i have already tried all the things like take out the battery, press the reset buttom... the problem still occur,
Screen can sometime turn on luckily~
but, if the phone's screen is switched off for a while, the problem still occur..
can any professional heal my phone?

likashing said:
at the begining , my HD is fine.
But , after 2month , the phone has some rotation problem( it doesn;t matter, as you can solve it by pressing the on/off buttom )
But now, the phone's screen can't switch on, when i touch the four buttom on the surface of phone, it still vibrate..just i can't switch on the screen"
i have already tried all the things like take out the battery, press the reset buttom... the problem still occur,
Screen can sometime turn on luckily~
but, if the phone's screen is switched off for a while, the problem still occur..
can any professional heal my phone?
Click to expand...
Click to collapse
Obvious questions: Have you tried a hard reset?, Diff rom? Have you loaded up anything weird that mighta casued issues? If it will do a hard reset then do it. Start from scratch. If it works then be mindful of what you reload it with. If that doesn't get it, try a diff rom. At this point you got nothing to lose. Will it go into bootloader mode?
Battery comes to mind also. Have you run it down to nothing? Sometimes that will affect the charging capabilities. When the screen is dark can you still hear sound? Def do the HR.

My suggestion would be, to give the HD to your reseller and get it fixed.
I have had the same problem, and as my HD also didn't connect to my PC anymore, I send it in, and got a brand new one, because they couldn't fix it. Make a backup while you can, because the problem will get worse over time.

Likashing, the same exact thing started to happen to me a couple days ago. I've hard reset and flashed a new ROM. It seems that the problem is intermittent. After I just let the phone sit for a few minutes, the screen will come back on. It makes me wonder if this is heat-related issue. Anyway, I'm screwed, because I have no warranty since I bought it from a guy in Australia (I'm in US and needed the T8285).
I'll definitely be keeping an eye here to see if there's any resolution other than repair.

while the screen does not turn on, have you maybe tried to use another phone to call your HD and check if the screen turns on when the call arrives?
maybe if the screen turns on it's more a software related issue (so hardreset et cetera might be worth a try), if not, i fear it's hardware

crashDebug said:
while the screen does not turn on, have you maybe tried to use another phone to call your HD and check if the screen turns on when the call arrives?
maybe if the screen turns on it's more a software related issue (so hardreset et cetera might be worth a try), if not, i fear it's hardware
Click to expand...
Click to collapse
Good point crashDebug... I will definitely try that the next time the behavior is exhibited (right now is one of those times where I can't intentionally duplicate the issue... of course!)

stpete111 said:
Likashing, the same exact thing started to happen to me a couple days ago. I've hard reset and flashed a new ROM. It seems that the problem is intermittent. After I just let the phone sit for a few minutes, the screen will come back on. It makes me wonder if this is heat-related issue. Anyway, I'm screwed, because I have no warranty since I bought it from a guy in Australia (I'm in US and needed the T8285).
I'll definitely be keeping an eye here to see if there's any resolution other than repair.
Click to expand...
Click to collapse
...i have no warranty too....
in Taiwan , there are couple of people have these situation, the maintenance staff working Htc, said that it is a motherboard problem or the screen problem...but i wonder that why only few people have this problem. My phone is completely fine before i flash the HSPl1.56OLINEX.but when i try to flash back to Hspl 1.4 , the problem still happen.....

cbreze said:
Obvious questions: Have you tried a hard reset?, Diff rom? Have you loaded up anything weird that mighta casued issues? If it will do a hard reset then do it. Start from scratch. If it works then be mindful of what you reload it with. If that doesn't get it, try a diff rom. At this point you got nothing to lose. Will it go into bootloader mode?
Battery comes to mind also. Have you run it down to nothing? Sometimes that will affect the charging capabilities. When the screen is dark can you still hear sound? Def do the HR.
Click to expand...
Click to collapse
i have tried diff rom and diff HSPL....
sometimes, the phone's screen still can turn on luckily, then i can go to bootloader mode, but if the phone sit for a while, the phone's screen can't turn on...then i can't get into bootloader. ..
i can hear sound when someone phone me...but the screen still keep dark!

Exactly same problem here
HTC purchased in Sweden.
Cant switch screen on, when incoming calls come it rings but no screen alive. Vibration when pressing the buttons at bottom. And the low battery sound i can here when low on battery.
When connecting it to charger the orange light at power button will not light up (orange) as usually.
My problems started when i had the HTC in my jacket pocket, a VERY rainy day, so the phone was moist OBS not wet. Thats what i beleive ghappened to my phone.
And now i can not find the purchase receipt to the phone

It might be entirely unrelated, but the screen on my THD also had the same problems immediately after a few flights from coast to upcountry 1800m elevation during summer. The system powered up but the display remained off, and no amount of fiddling would switch it on.
The first time it took a few hours and then spontaneously corrected itself. The second time I had to remove the battery for two days, and then all was fine again. Only happened after flights from coast in summer. It hasn't happened again, but then it's winter here in the southern hemisphere.
I suspect condensation, but that's only a guess...

I have the same problem too here in Australia. It started with the screen not turning on but the buttons still work. Then you'll sometimes notice the screen is inverted and upside-down.
I've sent mine in for service. Haven't got it back yet but I understand the motherboard needs to be replaced.
In short, this is definitely a hardware problem and if you look around the discussions on the net, this is slowly becoming quite a common problem with HD.

forumx said:
I have the same problem too here in Australia. It started with the screen not turning on but the buttons still work. Then you'll sometimes notice the screen is inverted and upside-down.
I've sent mine in for service. Haven't got it back yet but I understand the motherboard needs to be replaced.
In short, this is definitely a hardware problem and if you look around the discussions on the net, this is slowly becoming quite a common problem with HD.
Click to expand...
Click to collapse
Yes exactly, I have had the upside down screen too! Well at the very least it is good to know that people are experiencing this problem other than me. I love this phone so I will have to pay to for the repair. If anyone here has any idea or estimate of what this will cost, please share this here.

The problem for me was the moist, after three days it started to react again... And now it seems to be working...
I guess the air up in the mountains are moist... maybe...

AddeBC said:
The problem for me was the moist, after three days it started to react again... And now it seems to be working...
I guess the air up in the mountains are moist... maybe...
Click to expand...
Click to collapse
So then that's two people so far (including AFW from the first page) who have said that after some situations involving moisture have passed, things are back in working order. I hope for the same to happen soon.

so it is due mainly to wateR?

leobox1 said:
so it is due mainly to wateR?
Click to expand...
Click to collapse
I doubt it is related to water. My device never gets near water or moisture and still experience this problem. I do wonder if it is heat related as the device can get quite hot during charging and perhaps cause the motherboard to play up after a while.
btw, does any of you use some sort of plastic/silicone cover. I wonder whether this type of cover blocks the heat from dispersing.

As i understand it, so far only people who have flashed a different ROM (and with it maybe radios) to their device. If it's a heat issue it could be something to do with the radio version. I have tried different radios and there was one in particular that heated my phone up like crazy while i was listening to music without the screen on (but i don't recall which one it was).

I only used stock rom and never flash my device and still have problem...

forumx said:
I doubt it is related to water. My device never gets near water or moisture and still experience this problem. I do wonder if it is heat related as the device can get quite hot during charging and perhaps cause the motherboard to play up after a while.
btw, does any of you use some sort of plastic/silicone cover. I wonder whether this type of cover blocks the heat from dispersing.
Click to expand...
Click to collapse
I do not have any type of cover on mine.
I agree with the possibility of it being a heat issue though.

Very perplexing. This past weekend I again travelled from Joburg to the coast (from 1800m elevation to sea level), and again the THD screen stopped responding to input whilst at the coast. I desperately fiddled, reflashed, hard reset at least 10 times to see if I could get the screen to work, but it always booted up locked, and no amount of fiddling would do anything. I even put the thing on an oil heater for a few hours, hoping that if condensation was the culprit (my current theory) then a goodly dose of heat would at least evaporate any moisture, and once, for about a minute the screen responded, and then again went dead to touch. I had to use another phone all weekend. This evening, on returning to Joburg, I resolved to get another device, maybe the Diamond 2. After a few hours back home I retrieved the THD, put in the SIM and, lo and behold, it worked fine. This is most vexing, but I fear the THD will have to go -- I just can't live with this unreliability. Sad, really, because I love the big display, I love the fact that guys like Throy are cooking good ROMs. In many ways the THD is about the best out there, at least for my needs. But that &@&* thing has to be reliable.

Screen timeout killing phone!

Recieved my HD yesterday, and this is the symptom of the issue:
When the phone reaches its screen timeout (whether its 30 secs or 10 mins) period it the phone turns off completely. It is not possible to then turn the phone back on using the power switch or any other way. The only way the phone can be turned back on is to take the battery out and put it back in.
Initially i thought maybe it was the battery and somehow it didnt have proper connection with the copper contacts. However if i turn off the screen timeout off completely then the phone stays on and doesnt turn off. So as long as the phone doesnt go into power save mode or screen timeout its fine and stays on. Its also not the power switch as the switch works fine other wise.
I rang HTC support, spoke to some clueless call centre lady who tried to tell me it might be a proximity issue. I dont think it is as i dont have any issues when making or receiving calls. The problem is for some reason screen timeout causing the phone to completely shut down. I have searched on a few forums and cant seem to find anyone else with this issue.........FML

Forgot to add, i have also done the following:
- Reset to factory default
- Checked for udpates (get a message saying my phone is up to date)
- Made sure phone sim cover and battery cover are properly secured
Nothing has worked so far

tk79 said:
Its also not the power switch as the switch works fine other wise.
Click to expand...
Click to collapse
So the switch turns the phone off and on again, or just off?

switch turns phone on and off any other time but after screen lockout kicks in it doesnt do anything, i have to take the battery out to turn the phone back on.
In a normal scenario if i want to power the phone down and then power it back up again then it is fine
Hope that makes sense

It really sounds like a software issue.
Is your DHD branded or unlocked?
Maybe try install some of the custom roms from arround the forum.I use LeeDroid 1.2 and it works like a charm.
Go to "ROM Development" thread. There are a few HOW-TOs on the top. There is always a risk u mess things up but it's small and from how it sounds, u don't have much of a choice anyway good luck

Its a branded "Orange" phone from the UK. I think im just going to return it and get a replacement and if i still have issues then ill try your suggestion thanks. Really disappointing, Desire HD seems to be riddled with issues.

[Q] Yet another "brick" story...

Note: THIS HAS NOTHING TO DO WITH A ROM UPDATE!!!
Okay... My HD2 has had Android on NAND since last year. No big problems with it, until last week, when it FROZE when I charged it (the screen was still on, but that was it...). I took out the battery and re-inserted it a number of times, and it all seemed OK...
...Until it happened again.
Only this time, it didn't turn on AT ALL. I'm no good at explaining things, so bear with me on this one:
You know how the phone has a very soft and short vibration, followed by a more intense, longer one when turning on the HD2? well, the phone only does the short and soft one, and that's about it... Nothing else...
Does anyone here know what's going on? Is there any way to fix this without returning it? If I do have to return it, is there any way I can retrieve the data on the internal memory? Will they be able to see the flashed ROM?
(Note: It's past its warranty.)

Have you tried to get into boot loader mode? Also who is your provider? Last but not least....You said it was charging and you had the screen on? I don't know about you or anyone else but when I charge my phone I make sure the screens off. It just gets hot while its charging with the screen on. If you have done this more than once it might be damaged from the heat.

mine only vibrates once when I turn it on, not sure what second one you're talking about.
hold the down arrow when you turn it on and see if you can get into the tri-color screen, you can flash WM6.5 or whatever from there.

Past its warranty?
I thought HTC gave 24 months of warranty worldwide?!

lukesan said:
Past its warranty?
I thought HTC gave 24 months of warranty worldwide?!
Click to expand...
Click to collapse
i thought that aswell

@jvillejoe:
I have tried to go into bootloader mode, yet nothing happens. My HD2 is from Telstra (I live down under in Australia). Lastly, the charge light doesn't come up if I plug it in while the screen's off, so I have to plug it in while it's on, and then I can lock it as I please. I think it's a NAND-related problem.
@orangekid:
There's an almost unfeelable, really quiet vibration about a second before the usual normal one. To hear it, just put the phone next to your ear (not necessarily the speaker) and turn it on. If that doesn't work, it might be because it only happens on a Telstra phone (I honestly have no idea). And no, it won't let me into the tri-colour screen.
@lukesan:
24 months? I always thought it was 12! Well if I do ship it in, will they be able to detect the flashed rom/illegal Android/everything else? How much jail time do I get if they do?
This isn't the first time it's happened. It's happened about 4 times before, even when it wasn't charging. It usually fixed itself when I took out and re-inserted the battery a couple of times. Are these freezes a result of an app going haywire? Does somebody know the cause!?

well are all the battery pins in place? did they not bend a bit or something?

Yea sounds more like your battery to me

XthelordinatorX said:
well are all the battery pins in place? did they not bend a bit or something?
Click to expand...
Click to collapse
No it couldn't be that... It slightly vibrates a few seconds after I re-insert the battery and then does nothing... but I did notice that the phone would make these small vibrations every once in a while if I leave the battery in, which has convinced me that the battery isn't the problem.

tarik_9812 said:
No it couldn't be that... It slightly vibrates a few seconds after I re-insert the battery and then does nothing... but I did notice that the phone would make these small vibrations every once in a while if I leave the battery in, which has convinced me that the battery isn't the problem.
Click to expand...
Click to collapse
That really sounds like a dead HD2. Them vibrations usually happens when people flash a European HD2 radio on a US.
What happens when you plug it in to your PC? Can you hear a little sound to know that the phone is connected?
Sent from my HTC Vision using XDA App

I had a similar problem (minus the soft vibration). You should try a different charge battery. If that does not help to get in boot-loader screen, I hope your phone is still under warranty.

you wouldn't go to jail? i'm sure flashing your phone voids the warranty but idk if you'd go to prison

[Q] HD2 won't turn on — short vibration and black screen

Hi everyone,
I would really appreciate it if you could give me an advice for my TMOUS HD2 P81120, that won't turn on.
I bought it with some firmware problems, spent plenty of time flashing it and finally managed to install a stock ROM from SDCARD using a fridge (it couldn't install w/o such cooling).
After that, it booted to white splashscreen with pink logo (smth like "Bringing happinness", don't remember the text) and stuck on it. I rebooted, flashed HSPL 2.08 successfully.
After that the device won't turn on at all. When I hold the Power button, all I get a barely sensible short vibration, but the screen stays completely black, no signs of life. I kept it on AC charger overnight — nothing has changed. When I hook it to the charger w/o the battery, and put the battery in, HD2 powers on itself (same short vibration, no other signs of life). Tried removing the sdcard, different combinations of power-ons, still nothing. Tried freezing it again for 5-10 mins — still no luck.
Please let me know what else I can try.

and one more thing — when I plug the USB, the PC doesn't detect any device.
It seems that a JTAG is my last resort, still I'm not sure I can find the hardware for that.

kitjarik said:
and one more thing — when I plug the USB, the PC doesn't detect any device.
It seems that a JTAG is my last resort, still I'm not sure I can find the hardware for that.
Click to expand...
Click to collapse
same sh*t her pall

the problem is that your HD2 are overheating so the only thing thats left in your case is to replace motherboard

BobbyManifesto said:
the problem is that your HD2 are overheating so the only thing thats left in your case is to replace motherboard
Click to expand...
Click to collapse
Good point!

Make sure that none of the three pins on the phone that touch the battery are bent. One of the causes of constant reboot is when one of those pins are not touching the battery. Please let me know if it worked for you...

meb786 said:
Make sure that none of the three pins on the phone that touch the battery are bent. One of the causes of constant reboot is when one of those pins are not touching the battery. Please let me know if it worked for you...
Click to expand...
Click to collapse
That were definitely not the battery pins.
If anyone cares - here's how it ended (or not yet )
I found a JTAG service in my city, they wanted 50$ to restore the device to a working condition. I agreed, they took the phone. After that they've called me and said they have restored the bootloader, but can't make HD2 actually boot (they flashed stock ROM directly through JTAG, but it always got stuck on "Stick Together Screen". Now I understand I have probably flashed the wrong rom/radio — that's what has bricked it. I paid them 7$ for "diagnostics" and got back a phone with a working bootloader.
After that, I used the "fridge" method to flash latest radio for HD2 and some custom Win6.5.3 ROM (10 mins of fridge before each step). Then I cooled it again and put the cold phone on a frozen chicken (still laughing on that). Guess what — it booted into WM6.5, I even managed to make a call, though it rebooted in 3-5 mins. Overheating problems confirmed, at least it's not a complete brick.
What I've done now is found a guy that will try to "reball" the CPU's BGA - sort of "reheat" the chip to get a firm contact of it with the motherboard, and solve the heat problems. He'll call me today and let me know how it went — i'll update this topic.
As a conclusion, I can only say: "Check three times what you're flashing before you actually are flashing". Otherwise, JTAG is a wonderful "resurrection" solution, although a bit pricey (my case is pure luck).

[q] htc hd2, cpu overheating/freezing all the time.

I have the MAGLDR 3.7.0 (stable) installed. I installed about 4 months or so ago, which you helped me with.
I haven't used it much at all, only for calling and sms-typing so to say. Well, it works pretty well for that. Unfortunately, I experience alot of problems.
1. I accidently put away the menu (3 buttons) away, and had to turn off and on, so I just rebooted and it got stuck. In the boot-menu, I got "Fatal fail" in red. This was when I had been surfing through the internet for only 30 minutes or so. The phone get's very hot (beneath the battery) and starts freezing and yeah.
Also, I downloaded a game, after 20 minutes it got heated a little bit and froze. Took out battery, power on and it says GO GO GO, but it is stuck. You'll have to wait probably 10-15 min so the phone cools down, for then give it a try and you can get it on. Little freaky, to be honest - at least first time when it happend!
Also when I went into internet, it froze.
What can be the problem? I mean, it works just fine for calls and sms-typing, but for internet and apps and so on, I experience so much trouble it's annoying.
Can you please help me? Have you experienced these problems? Thanks ALOT for all inputs and suggestions you can give me!
---
Also, now after I surfed a little (10 min) plus started Angry Birds after 5 min, it freezed.
Now after pulling in and out battery several times, I can't get it on. I waited 5 min, got it on, but got stuck at the main menu after inserting SIM-code.
What should I do? Really frustrating and annoying!! PLEASE HELP!!!!

What I would try is to first make a back up. Then download a different ROM. Repartition your phone with the correct
amount the new ROM needs to work properly. Then reinstall MAGLDR. Our phone should be MAGLDR V1.13, if its
3.7.0 as you say that may be your issue right there. After you reinstall MAGLDR install CWM & then finally the new
ROM. See if this helps out with the problems your having.
Its a long shot but there's not much (it seems) you can do with your phone now. My phone gets hot while playing
some games and this is a known issue but it shouldn't be freezing up so much and as often as yours has been.

HD2's are know to overheat. The test is if they work in the fridge (sealed in a plastic bag, zip bag - take care that it does not get damaged by condensation)
If it works in the fridge the bad news is it's typically problem with the solder joints (bga balls) of the motherboard
Some get to the point of not booting past the first flash screen
It can be fixed by a good workshop with the right gear
See this thread - don't bother trying the heat sink idea of the first few pages as even the author says it does not work
http://forum.xda-developers.com/showthread.php?p=18710704#post18710704