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Hey everyone...
My Sprint Mogul is screwed up -
I am having a problem with my green dial button. It just does not want to work anymore. I have to hold it down and push and push and then it "might" work.
I cant even answer calls with the green button anymore. I am running the DCD 3.01 and the Sprint 3.35 radio
It was working fine about a day ago.
Is this hardware? If yes will sprint replace it? I do not have insurance or any additional plans but i got my phone 5 months ago so it is still under warranty.
By the way, Sprint said that they do not do replacements. They said call HTC. So I called HTC and they dont do replacements for CDMA phones either and said call Sprint. So I called Sprint again and they said we dont do replacements if you dont have insurance...what the HELL!!!! What do i do?
HELP ME!
Okay, how long have you had the phone? If shorter than 90 days, that should be covered under some legally mandated warranty of some sort in your jurisdiction, either way, contact consumerist (www.consumerist.com) and they should be able to provide you a means of what to do, but that's really a hardware problem.
I have the same exact problem and it seems like it slowly died -- it didn't happen overnight. It kept getting harder and harder to press until finally it died.
I went to a sprint repair store and the woman told me it would cost $70 to replace it. Then she told me if I went through HTC it would be free because it's under warranty, but I would have to wait longer to get it repaired. I call HTC and was told that HTC does not cover the Mogul and I would have to go through sprint. Complete bull****.
http://forum.ppcgeeks.com/showthread.php?t=18379
See Post 12 (My experience with this issue).
My green phone button had the same problem. My post in PPCGeeks is copied below.
Edit ( 3/14/08 ):
I went to the nearest Sprint Store the other day. It wasn't a 3rd party store, it was an actual Sprint Store, but they said they don't do repairs there. Was told to go to the CORPORATE REPAIR Sprint store. Ok ... so I went today. They told me it would take about 30 minutes, so I dropped it off and went next door to Fry's to pick up a new MicroSD card. When I got back to the store they said they would just swap it out with a new phone. I thought they were going to give me new chargers and everything but the Sprint Rep said they need to keep the box, and accessories, to ship back with the old phone. Oh well, brand new Mogul with no scratches. (I had dropped my old one a couple times). I did have insurance but that never seemed to be an issue because the Sprint Rep told me it was covered under warranty.
Hopefully I get the same treatment as you. I had a technical service rep make note in my account to swap my phone out. Just have to find the time to make it out there.
I'll post an update.
Just flash the official ROM back and go to the Sprint store. You do have the insurance don't you? If they say they can't fix it and it isn't water damaged or anything they'll give you another one.
**Edit - lol, I didn't read all of ur post, you don't have insurance. Wow! How do you have a phone worth more than $400 to replace and no insurance? Yeeks!! Oh well, so much for that plan.
I am having the same issue with my 6800 on alltel. I think i read somewheer that this had to do with the overheating issue? Either way I called alltel tech and it took them about 30 seconds before they told me they would ship me a new one. So i have a new one coming in the mail. Its just the promptness of their exchange makes me think this is a common issue. BTW, I love alltel.
n5bail said:
......I call HTC and was told that HTC does not cover the Mogul and I would have to go through sprint. Complete bull****.
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I got the same run around. Finally found out the UT Starcomm (spelling???) does the repairs for Sprint for the CDMA versions of HTC.
The number to call them is 1 800 229 1235.
I was told by Sprint that handle all warranty repairs/returns etc for HTC Sprint Phones.
I had the same prob with my first mogul - it's a hardware thing. The button isn't pressing the contact hard enough.
If you can't get anywhere with Sprint or HTC - you can do what I did.
Open it up. Fight your way all the way till you can get in back of the CALL button. Take your time - you pretty much have to take the entire thing apart to get to it. Once you have it apart, I took a business card and cut a tiny piece, and crazy glued it in between the back of the CALL button, and the contact.
Worked perfectly after I got it back together.
Take your time if you do this - the phone is tricky to take apart.
arifiano said:
I got the same run around. Finally found out the UT Starcomm (spelling???) does the repairs for Sprint for the CDMA versions of HTC.
The number to call them is 1 800 229 1235.
I was told by Sprint that handle all warranty repairs/returns etc for HTC Sprint Phones.
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Thanks a million, Arifiano! That's a god's end!
http://www.utstar.com/pcd/Support.aspx
So I called UTSTarcom.
And what they told me really blows!!!!
You have to mail in your phone to them. They will diagnose and repair if at all possible and then send it back within 2 weeks. So the turnaround time is 2 weeks!!!!
So what does one do without a phone for two weeks. I mean I certainly can say that my life will come to a halt...
mogul repair
arifiano
did you send your phone to repair, how much it cost?
did you got it back yet?
thank you
bneumann
would like to know to, i just got a mogul off ebay and the green and red buttons are dead also
I have spent the last two days reading all the past forums on the problems that people are having with the mogul being stuck in the bootloader screen. I find my problem a little more unique. My phone, about three months ago would get stuck in the bootloader screen after I did a soft reset. I could get out of it if I plugged a cord into the mini usb on the phone. Now I can't. I can't get it out of the bootloader at any effort. I have never tried to upgrade the rom or anything. Its all stock. I tried downloading the exit boot loader program, the program says it worked, my phone will shut off on its own and then go back into the bootloader screen to no avail. I even took it to the sprint repair and they said it is a brick. I'm at my last straw, anyone have any ideas before I give up and buy a new phone.
Thanks.
you have a hardware failure. Time for a new phone.
I was worried about that. Thanks for the info.
Just a little update. Although my phone never connects through active sync, I can upload rom, at least it shows it going through 100% on the phone screen. After the upload it goes back to the bootloader screen and is stuck again. Is this still a dead phone?
Yes it is dieing
Mine did the same. Did a hard reset and put on the latest ROM...fixed and going strong.
btw, take out your mini SD before the reset...hope it works out and you havent trashed the phone...Sprint repair told me the same thing..DOA...can't hurt to try it.
Just on 9/14 I began to experience the same problem with a refurb that I was sent just 5 months ago as a warranty replacement to my original phone. I also made this post in another thread about it:
http://forum.xda-developers.com/showpost.php?p=4547989&postcount=18
I've been calling Sprint over and over about it, they refuse to do anything about it. I was told just a few days before this problem began that they would allow me $150 towards a new phone upgrade with a 2 year contract extension, but now they tell me I can't do that until January and they can't find any notes about it from the person who told me I could do it. I was told I would be given a new retail packaged phone, instead I got a refurb that lasted me 5 months. I've been nothing but lied to by Sprint, when I got the refurb they said I had 30 days to add insurance on it and they would send me a new phone, I said I would think about it and call back within 30 days if I decide to get insurance, but they put it on my account anyway without my permission. It took me 5 months to get them to finally take the insurance off my account on 9/11 and just 3 days later it starts having this problem... argh... any ideas or ways to get through with Sprint to get more towards an upgrade?
I was wanting to get the Touch Pro 2, if I wait until January they will offer me $150 for 2 year contract extension and $100 mail in rebate bringing the $600 price tag down to $350. I paid $300 initially for my mogul and now have a 5 month old dying refurb. I think sprint should offer me at least half my money back from my Mogul for another $150 towards an upgrade bringing the Touch Pro 2 down to $200 which is far more reasonable, after all Verizon is offering the same phone for $200 with 2 year contract. I was talking with retentions for the 2nd time today threatening to cancel, yesterday they were offering to get me to the Advanced Tech Support to do an advance exchange for a new phone of a different model (I was thinking they might offer a Touch Pro) and transferred me, then when the tech support asked for my wireless number I gave it to them then the call got disconnected, looked like they had hung up on me. When I called today they told me otherwise, and the only offer they would make me is to allow me out of my current contract with Sprint so I could cancel my service and find another provider. I'm on the $30/mo SERO plan... of course I don't REALLY want to leave Sprint... Does anyone have any other strategy for pushing Sprint to keep a customer and offer at least SOMETHING? I don't know what else to do, I've wasted so much time with Sprint and haven't been getting anywhere with them.
BTW: when I took it to a Sprint store they offered to re-flash the ROM on it but said there is an equal chance of fixing it or bricking it, but they would not offer any liability if it got bricked. I can flash the ROM myself with activesync just as well as they can, I can I brick it just as well as they can, do you think it's worth attempting it and that might fix it? Or is there any REAL potential for bricking my phone?
Just do an advanced replacement online through sprint.
It will not allow me to do an advance exchange or upgrade on Sprint's website, it directs me to sprint.com/everythingplus because I am on the SERO 500 plan. I also tried calling 888-882-4030 which is the number for Sales for employee referral accounts and was given the same price on the Touch Pro 2, it's not any different for SERO accounts or online, it's all the same.
Well if you go to ppcgeeks and look at the touch pro 2 section people are getting the TP2 with sero at the regular upgrade price with an extension.
So here's the deal, since I got my Evo the back cover hasn't fit properly - I don't mind too much so I placed a small sheet of paper which gave the back the proper curve and fixed it.
But now I've got a new issue starting to appear - The screen coming loose towards the bottom!
My friend got an Evo and his is flawless, why should I suffer from pre-ordering!?
I work in Chicago, and naturally I went to a Radioshack close to where I actually live - no Evo's, can't help me.
I call Sprint, they tell me go to where I bought it or all the can do is sent me a re-certified phone - that's bull****, the phone is brand new & not even two weeks old yet.
I go to the Radioshack where I bought it - No Evo's, all they can do is call me when one comes in. Also claim they haven't been sent any since launch.
So here it is, I'm a new Sprint customer who just switched from Verizon and they are already leaving me dry. I've got 30 days to cancel all this, yet they don't seem to care enough to get me a new phone.
My phone is brand new and defective, how the hell does Sprint think they can send me some re-certified model!?
Do they have some deal where if they don't send phones back to HTC they get a discount? I mean seriously, if this phone isn't under a manufacturer's warranty against defects it damn well should be!
This also doesn't cover the fact when I preordered, Radioshack told me there was no $10 data fee - not to mention failed to tell me about activation fees and Sprint surcharges!
I asked about it, almost insisting they could be wrong, yet they kept reassuring me there was no charge. I put $50 down on a non-refundable gift card to pre-order, bull**** they didn't know/disclose all costs when I asked! (Their disclosure of costs was "taxes")
If I don't get my NEW phone before 29 days, I will cancel the whole thing and rant anywhere and everywhere until I am heard!
EDIT: Let me put it this way, for all those who don't understand...If Sprint guaranteed me a new phone when there's availability, that would be 100% fine with me, this is not the case, they want to send me a re-certified phone right after I just bought one brand new!
EDIT #2: Here's my logic...the phone is provided by Sprint (to Radioshack), Sprint pays a spiff (to Radioshack), my service is through Sprint (which is paying off the phone), and my contract is through Sprint.
Why does the fact that I bought it at Radioshack even matter!? Sprint is at the core of all of this.
It's like saying a have a 1 year warranty on an Sharp TV that Sears sold me and trying to take care of it through Sears...after that 30 days it's not Sears' problem. The service through Sprint is ongoing and this phone is part of it, how is Sprint not responsible?
You have got to be kidding me with this post right? I guess you assume the magic phone maker ferry is going to make YOU a phone just so YOU can be happy, but everyone else has to wait until they get re stocked because they sold out of all their phones.
Please, just cancel it already, people like this ruin it for the rest of us. How can you not understand that being back ordered means NO ONE is getting new ones right now, they can't just make it appear out of nowhere. Yikes.
lol wow lets give baby what he wants....
Neotelos_com said:
So here's the deal, since I got my Evo the back cover hasn't fit properly - I don't mind too much so I placed a small sheet of paper which gave the back the proper curve and fixed it.
But now I've got a new issue starting to appear - The screen coming loose towards the bottom!
My friend got an Evo and his is flawless, why should I suffer from pre-ordering!?
I work in Chicago, and naturally I went to a Radioshack close to where I actually live - no Evo's, can't help me.
I call Sprint, they tell me go to where I bought it or all the can do is sent me a re-certified phone - that's bull****, the phone is brand new & not even two weeks old yet.
I go to the Radioshack where I bought it - No Evo's, all they can do is call me when one comes in. Also claim they haven't been sent any since launch.
So here it is, I'm a new Sprint customer who just switched from Verizon and they are already leaving me dry. I've got 30 days to cancel all this, yet they don't seem to care enough to get me a new phone.
My phone is brand new and defective, how the hell does Sprint think they can send me some re-certified model!?
Do they have some deal where if they don't send phones back to HTC they get a discount? I mean seriously, if this phone isn't under a manufacturer's warranty against defects it damn well should be!
This also doesn't cover the fact when I preordered, Radioshack told me there was no $10 data fee - not to mention failed to tell me about activation fees and Sprint surcharges!
I asked about it, almost insisting they could be wrong, yet they kept reassuring me there was no charge. I put $50 down on a non-refundable gift card to pre-order, bull**** they didn't know/disclose all costs when I asked! (Their disclosure of costs was "taxes")
If I don't get my NEW phone before 29 days, I will cancel the whole thing and rant anywhere and everywhere until I am heard!
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My situation is similar. I planned on switching from AT&T to Sprint, however, now, I don't know what to do. I have two defective EVOs, bought from Best Buy, and I have called every Best Buy in a 1 hour driving radius from my home in order to locate one (5 or 6 of them), none had any AND they refused to even take down my information to call me when they came in. Basically, they just told me to screw off. I am free to call back whenever I want to check, but they refuse to hold it in store even if I find one. Apparently it's a first come first serve basis, since they already have my money, what do they care?
Best Buy told me to use my warranty, Sprint won't do me any good because I don't want a recertified phone, as mine isn't even two weeks old yet.
And it's sad, because I really like my Sprint service, but I don't have time to screw around driving all over the face of the planet, escalating issues, etc. I just want two working phones, and that's all. I don't want credits, I don't want freebies. I'll even buy two new screen protectors with my own money.
But, 30 days is fast approaching, and once that mark hits they're no longer liable to care at all about my issues, and I have a feeling that's just what will happen.
I'll try over the next two weeks to locate a replacement. Otherwise, I'll just have to cancel (and I feel bad for Sprint, as it's not really their fault).
I understand all that, but where in the contract does it say the 30 days is waved from such circumstances?
Where does it say after 30 days I will still be eligible to trade for a new phone?
You both seem to be missing my point, the contract says 30 days if you have issues or want to cancel, it doesn't mention circumstances such as this.
What makes you think they wont give someone bull**** about the 30 day policy?
I've been ****ed over at least once by every phone provider I've had, I don't put anything past them.
return phone and port out within 30 days, wait for EVO stock to come back in, port back in. You also got free service for the days you were with Sprint anyway so who cares.
themyst said:
return phone and port out within 30 days, wait for EVO stock to come back in, port back in. You also got free service for the days you were with Sprint anyway so who cares.
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Does it effect credit score?
roybotnik said:
You android users are ****ing pathetic. You think everyone should have to hack their phone and superglue the screen on after paying $200 for it. I can see why the poster is pissed. HE BOUGHT SOMETHING AND ITS ALREADY FALLING APART. You have to sign up for a 2 year contract to get this thing and it falls apart in the first few weeks?
If the poor quality of the phone doesn't make everyone return it, then I'm sure the android fanboys telling everyone to 'suck it up' will. This type of stuff is the reason android will never be taken seriously.
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This is not even close to accurate in so many ways. First of all, he isn't complaining that he doesn't like the phone, he's complaining that he has a defective one and they don't have one in stock immediately to replace it.
Second, I guess you should tell that same horrible argument to the iphone, blackberry, porsche, ferrari, lambo, etc. owners that buy their high priced items only to find out there is a problem of some kind. There will ALWAYS be problems. That's why we have warranties and replacements, you just gotta be a little patient sometimes. This whole I WANT IT RIGHT NOW OR I'M GONNA RAISE HOLY HELL attitude is why companies have stopped caring if they fix things or not, there will always be nitwits and numbskulls who complain even if theirs is the only one to ever have an issue. "It's junk, take it back, don't get one, mine failed!" get real, grow up, and go back to apple land so steve jobs can control everything you do.
swatpup102 said:
This is not even close to accurate in so many ways. First of all, he isn't complaining that he doesn't like the phone, he's complaining that he has a defective one and they don't have one in stock immediately to replace it.
Second, I guess you should tell that same horrible argument to the iphone, blackberry, porsche, ferrari, lambo, etc. owners that buy their high priced items only to find out there is a problem of some kind. There will ALWAYS be problems. That's why we have warranties and replacements, you just gotta be a little patient sometimes. This whole I WANT IT RIGHT NOW OR I'M GONNA RAISE HOLY HELL attitude is why companies have stopped caring if they fix things or not, there will always be nitwits and numbskulls who complain even if theirs is the only one to ever have an issue. "It's junk, take it back, don't get one, mine failed!" get real, grow up, and go back to apple land so steve jobs can control everything you do.
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Read the post edit, maybe it will clear things up for your ignorant mind!
Neotelos_com said:
I understand all that, but where in the contract does it say the 30 days is waved from such circumstances?
Where does it say after 30 days I will still be eligible to trade for a new phone?
You both seem to be missing my point, the contract says 30 days if you have issues or want to cancel, it doesn't mention circumstances such as this.
What makes you think they wont give someone bull**** about the 30 day policy?
I've been ****ed over at least once by every phone provider I've had, I don't put anything past them.
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The thing is, if you are paying for your insurance plan, they will cover it as long sa you have the phone and replace it 100 times if they have to or upgrade you to the next model up. It's a feature sprint is great with and will go out of their way to help you with. If your phone can't be fixed by simple methods in the store, you get a new one. Problem is, at the moment, there aren't any left in stock, so you may have to wait a little bit to get one. If you like the phone except for the hardware trouble, don't sweat it, they'll give you a new one as long as you own in and as long as you have the insurance plan for 7 a month. If you don't, then add it before 30 days and don't worry about your phone ever being defective.
roybotnik said:
U mad?
It's a ****ing phone. I can see why the poster would be pissed. His device (and SO MANY others) failed almost immediately after buying it and now he has no replacement.
It really doesn't matter what you think - in the end it's a horrible business decision by Sprint. They give people the option to cancel in thirty days, then sell people a phone that breaks in 2 weeks. I think the expectation of having it last longer is not extraordinary.
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That has 0 to do with sprint though, this will be HTC's problem. I'm not mad at all, I'm dumbfounded by the ignorance of people that are posting on some of these issues. Anything you buy could have trouble, if the company that sells it to you is willing to stand behind it and replace it for nothing, why sweat it? It's not like they are saying you're screwed haha you have to pay to fix with ti or live with it broke, they'll fix it for him free of charge, they just have to have one in first.
How in the world this justifies a post of how horrible sprint is and how they are stiffing their pre order customers I have no idea, how can you replace a defective item if you have nothing to replace it with?
swatpup102 said:
You have got to be kidding me with this post right? I guess you assume the magic phone maker ferry is going to make YOU a phone just so YOU can be happy, but everyone else has to wait until they get re stocked because they sold out of all their phones.
Please, just cancel it already, people like this ruin it for the rest of us. How can you not understand that being back ordered means NO ONE is getting new ones right now, they can't just make it appear out of nowhere. Yikes.
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either u HELP the OP or just go else where.if u dont have anything good to say jus dont say anything at all,just leave the thread.
GHOST99K said:
either u HELP the OP or just go else where.if u dont have anything good to say jus dont say anything at all,just leave the thread.
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That's pretty uppity to say, considering the OP was worthless in making the post to begin with and flat out wrong in saying sprint won't help their customers. I am def trying to help him, by showing that sprint will fix it as soon as possible and for free, but some people just don't get it.....
The issue imo is people come in with both guns blazing acting like add holes and wonder why it rubs people the wrong way.
swatpup102 said:
That's pretty uppity to say, considering the OP was worthless in making the post to begin with and flat out wrong in saying sprint won't help their customers. I am def trying to help him, by showing that sprint will fix it as soon as possible and for free, but some people just don't get it.....
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You didn't say that even once and nor did Sprint.
I bought a new phone, I want a NEW replacement...that's all I don't care if I have to wait a month as long as I get what I should very well be entitled to (and the current phone doesn't die completely during that month)!
EDIT: Come to think of it you're changing your attitude drastically after seeing other feedback, it disgusts me, you want to put others down and can't take the heat in return.
Neotelos_com said:
You didn't say that even once and nor did Sprint.
I bought a new phone, I want a NEW replacement...that's all I don't care if I have to wait a month as long as I get what I should very well be entitled to (and the current phone doesn't die completely during that month)!
EDIT: Come to think of it you're changing your attitude drastically after seeing other feedback, it disgusts me, you want to put others down and can't take the heat in return.
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Say what?? Tell me, can you do a google search? Can you see sprints insurance policy? Better yet, can you make it to a sprint store and talk to a rep? They will tell you, if the phone is defective and you have insurance on it, they will replace it for you. If it's something you caused, such as losing it or absolutely destroying it, you pay a deductible and then get the phone replace. Obviously you've never been with sprint before, because not only do they stand behind this policy, they do it with 99% of the time no trouble. A quick trip to sprints site and google will verify this.
The attitude towards this issue hasn't changed at all, I simply don't get why someone would state in a thread that sprint is stiffing pre order customers. How can you possibly replace the first run defective issues if you DON'T HAVE ONE TO REPLACE IT WITH. When they come in, you'll get one, it's really not that complicated.
Look guys just my opinion. Don't like it tough.
People that have been doing this awhile know two things:
BuY from a private sprint store and you can run into trouble
Buy from retailer x and if it breaks you can't expect retailer y to fix it
So we act like cheap ****s and buy from retailers that don't have the rebate and we end up being stuck with said retailer should something happen. You can always send your device in to htc for repairs.
if it were me I'd return it, and buy from a sprint corporate store and let it be lesson learned. When you buy **** from third parties and it doesn't work out there can be issues. Sprint can't tell if that device came from ebay, bb or shack. I don't se how they are responsible for fixing what you retailer should fix.
If you want sprint to fix it, buy it from them.
Sprint doesn't make the device so before you start comparing apples and oranges think about it.
swatpup102 said:
How can you possibly replace the first run defective issues if you DON'T HAVE ONE TO REPLACE IT WITH. When they come in, you'll get one, it's really not that complicated.
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I shouldn't have to have an insurance plan to replace a defective phone that's entitled to be replaced in the first place.
I may end up adding it, but it's ridiculous I should even need it for this particular instance!
Aridon said:
Look guys just my I opinion. Don't like it tough.
People that have been doing this awhile know two things:
BuY from a private sprint store and you can run into trouble
Buy from retailer x and if it breaks you can't expect retailer y to fix it
So we act like cheap ****s and buy from retailers that don't have the rebate and we end up being stuck with said retailer should something happen. You can always send your device in to htc for repairs.
I itf were me I'd return it, and but from a sprint corporate store and let it be lesson learned. When you buy **** from third parties and it doesn't work out there can be issues. Sprint can't tell if that device came from ebay, bb or shack. I don't se how they are responsible for fixing what you retailer should fix.
If you want sprint to fix it, buy it from them.
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Sprint retails to them, what the hell do you mean they can't tell where it came from!?
They register the device right in the store on contract, Sprint pays them a spiff...
Neotelos_com said:
I shouldn't have to have an insurance plan to replace a defective phone that's entitled to be replaced in the first place.
I may end up adding it, but it's ridiculous I should even need it for this particular instance!
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That's such a horrible mindset though. you're telling me you should be able to buy a defective computer, or car, or whatever, and with no insurance plan be able to just have it replaced whenever you want?
If you don't want the $7 sprint insurance, yet another quick search would show you that HTC has a 1 year warranty on the phone. you can send it back to HTC, and they'll send you a new one when it comes in stock. Or, you cna do what most people have figured out, and for $7 for the life time of the phone, take it to the local sprint store and get a new one for free. You think you can buy a laptop with no extended plan from the place you bought it and have them replace it for free if it's defective? You have to send it to the manufacturer to do so, same as this HTC phone. Or, add the insurance, and never worry about it no matter what.
I just don't see why this is so complicated! Go ahead and send it back to HTC if you don't want to spend the extra 7 a month, you can do that if you want, just be prepared to be without one for a few weeks, just like any other product that has this happen....
To me, you sound like the type that would go to a car dealer and buy a car, and if it has an issue after the first month or so you DEMAND a new car RIGHT AWAY instead of letting the dealer at least have a chance to look at it and see if it's something that can be fixed without much trouble. I can't stand those kind of people.
I bought my Evo at the shack. And I to am having screen separation. There are no phones in stock any where. So my dilemma is how do we get replacements if there are no phones at all in radio shacks inventory. I was thinking I should cancel out my line under the 30 worry free. Then restart my lineagain when they do comein stock again. Does anyone know if the shack will extend their 30 day policy??? And will anyone else be returning their phones until the stores have them in stock?
Sent from my PC36100 using XDA App
Last I read someone said that a sprint rep at their 1800 number said that if the new, fixed evos weren't in within the 30 days, they would still let you exchange them. By no means an offical word and I'm unsure about the shack, but I'm in the same boat. Bought 3 on launch day from sprint.com, all have the screen sep problem and mine has a half blown speaker (front call one). They said to call up when sprint.com showed they had some in stock, but I've been checking several times a day and never seen that they had any in stock...
I would like to know this as well. Its coming up on the 30 day here soon enough and RadioShacks stock seems to be out all the time. I'll have to call Sprint and see whats up.
so what's our best option guys? cancel the contract and return the phone and start a new account when they have them on stock, or just wait, and get it replaced when its available and continue our 2year contract?
Yes you could exchange it back and tell them the problem if your 30 days almost over you have to sign a paper and give them your number so they know that you are waiting for a replacement and they will call you when they are in stock
GadgetViews said:
so what's our best option guys? cancel the contract and return the phone and start a new account when they have them on stock, or just wait, and get it replaced when its available and continue our 2year contract?
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I say we all call sprint and say we're canceling (which is a much better head ache for them), or they let us replace our bad units with new units after the 30 days, since obviously they haven't had any in stock and won't put me on a waiting list.
I called my local radio shack today, and they were aware of the screen seperation issue. The girl I spoke with was very polite, and took my name and number. She said they would call me when they receive stock, and the exchange would be no issue.
same issue here...I have called sprint and shack about a week ago to see what I could do..
Sprint said go back to shack and return it..as long as that I am reporting it BEFORE the 30 days I should be good whenever they are back in stock..she said she will make a note on my acct so everyone who looks up my sprint # will see it and she even offered up her emp ID# free of will (with out me asking for it), so she sounded like she knew what she was talking about
Called shack told them what sprint said and spoke to the mgr. They took my name down and # and said they will call me when they get them in and I can call them tues-thrus to check bc thats when they get their shipments...they also offered looking up other stores to see if they have any...
my screen lifting wasnt to bad in the beginning I just wanted a new one just in case but I gotta tell you guys it does get worst over time...when I push the home button I can "feel" the screen go back down...almost feels like a black berry storm ....
heres another thought though...no where on the box does it say 002 or 003...so you wont know what you get, till you get it...either way...we are all still under HTC warranty so but i cant imagine it being any easier getting a replacement from them.. but I think my shack store will do the right thing...or im calling their DM
Hrshycro said:
I say we all call sprint and say we're canceling (which is a much better head ache for them), or they let us replace our bad units with new units after the 30 days, since obviously they haven't had any in stock and won't put me on a waiting list.
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call customer service, that what i did, i complained that i went to 4 sprint stores to exchange my defective evo.but all of them are out of stock (which inst true, i just called them and ask if they have any evo in stock, all said no) so then i called customer service again telling that them i've drove to 4 sprint stores and all of them not having nything in stock, and of course they said sorry blah blah. so then i asked what if the evo were on stock again right.after my 30 day period.is up, they said oh don't worry about that ser, will waived that for you therefore if ur 30 day period is up we can still exchange ur defective Eco free of charge. Then I ended up talking to the customer service supervisor, probably because I called them 3 times already with the same issue hahaha, anyway she said were very sorry that all our evo are out of stock and then she said she will checked other Sprint stores (near my workplace) that I haven't been too and asked if they have any evo available and of course same answer "no evo here", then she asked if she can call me back so she can call other sprint stores (near my house) and see if they have it, then I said okay.....maybe less than an hour she called back...... saying that she called all the Sprint stores near my house and near my workplace and have them place my name on their waiting list, she even said to put me as a priority haha, anyways then she told me just wait for their call (from the Sprint stores) and check Sprint.com also if they have the evo available again, therefore they can just send me my evo if my local Sprint store still doesn't have it available
I called RS and talked to the manager. He said he would call when they got EVOs in stock. He told me not to worry about the 30 days since the phone is out of stock. He was cool about it. I told him about the problems they are having and I wanted one that is fixed not a 0002 or 0003. He understood and said no problem. My suggestion is to call the store and talk to the manager and tell him what's up. Tell him you want a newer version that has been fixed. You dont want to get stuck with a defective device after 30 days.
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so is the 30fps cap considered manufacturer defect and eligible for a exchange on the 30 days policy?
tommy96814 said:
so is the 30fps cap considered manufacturer defect and eligible for a exchange on the 30 days policy?
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No only screen separation buddy, the 30 fps cap, will be fixed over an ota update, probably next week according to engadget
I was wondering the same EXACT thing! I've been given vague, nonchalant responses that were giving me the feeling they were purposely holding off until my warranty expires so they don't lose out on a phone to sell instead of swapping one out. My plan was to just call customer service and make SURE the manager of RS took note of it. I see other people did that as well, so it should work. Just make sure 100% that they took note of your issue so they don't catch amnesia when the time comes.
GadgetViews said:
No only screen separation buddy, the 30 fps cap, will be fixed over an ota update, probably next week according to engadget
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Whoa whoa whoa, the fix coming next week is not for the 30 fps cap. It's for the touchscreen responsiveness and WiFi reception I believe.
eagle63 said:
Whoa whoa whoa, the fix coming next week is not for the 30 fps cap. It's for the touchscreen responsiveness and WiFi reception I believe.
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Oops my bad, but I read somewhere that the 30fps issue can be fixed by a software update , who knows......
I actually was in the same situation. A bit complicated for me.but hopefully it goes smoother for you.
Went to radio shack, the shift manager said he couldn't do anything and that I had to call sprint.
I call Sprint they said I have to go to place I bought the phone from no exceptions. And that if I order the exchange.before my 30 days and don't get it till after the 30 I won't get.charged.
Back to the shack, hoping to speak to store manager since shift manager wasn't helping and I know the manager from when I bought my phone. Called earlier and.shift manager said manager would be there til 6. I come in at 530 and he tells me the manager left and again says he can't do anything and on top of that, he said that they don't do exchanges off the bat because they "aren't Sprint." I was extremely upset and ended.up calling the district office.
I left a voicemail and in the mean time called Sprint and asked for account services (which was management level) who right away suggested I threaten to cancel so they lose commissions but only as last resort. Also that unless its in writing I shouldn't assume ill get the phone without charge after 30 days like the first level of support. At this point I was extremely happy with Sprints response.
I got a call back from a lady (from district office) who within LITERALLY 2 minutes said I will be getting a phone within 7-10 days and I would be getting a call from the radio shack I went to. She didn't even ask for an explanation because of my voicemail complaint. She also said she would submit a complaint right away to the district manager about the incompetence of the shift manager. Regarding my call back I requested the store manager to call to avoid any more problems so that's all I'm waiting on hopefully tomorrow that happens.
That's the current story of my life! Sorry this is messy I'm still getting used to this keyboard!
If you want more detail about a specific event ill be happy to answer. I recommend calling district the moment the radio shack stores say they can't do anything or don't attempt to do anything.
Hope this helps!
-Rip
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My screen can be unresponsive if the device is laid down. That is my reasoning for exchanging the device IF it is fixed in future devices and not via OTA. I just want to be prepared if the update doesn't fix the problem. If it does then I may do nothing. Just didn't want to wait till day 31 to call RS.
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If you call your sprint store and tell them you want to start a new account, all the sudden they will have one. I tried with multiple stores. Its pretty ****ty, they won't exchange defective ones before selling more. Its all about the bottom line not people.
Same here plus some flickering and light leakage. My need to exchange is just to be safe newer batches may have some fixed hardware but that's not guarantees either. I guess doing it for peace of mind.
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adelaney said:
If you call your sprint store and tell them you want to start a new account, all the sudden they will have one. I tried with multiple stores. Its pretty ****ty, they won't exchange defective ones before selling more. Its all about the bottom line not people.
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I think the best way to know if they have it ,is to ASK them if they have any evo's available right away as soon as they answer your call, if they ask if are a new customer or a customer that wants to return ur defective evo, tell them "answer my question first"
Back in September I took my phone both to Best Buy and Sprint a week after I got it asking them to take a look at my loose screen. Both places said it's just how it is and didn't even bother taking a look at it.
Flash forward to today I decided to take it in again because of the screen as well as constant GPS, battery, and screen orientation issues. Went to one Sprint store and they said nothing other than that I would have to pay $35. I said no so I went to another Sprint store. At first the second store said they couldnt even touch my phone because I didnt have any insurance. Then a minute later they took it to someone else in the back and they came to the decision that I had software issues and, get this, I had physical damage from opening the screen too hard resulting in it being loose. So after explaining that I was told by them back in September during my 30 days that the screen was supposed to be like that they of course said to go to Best Buy. I knew BB wouldnt do anything but I went anyways and was told I should have got the Black Tie Protection. Went back to the second Sprint store and asked to talk to a manager and the two guys working there said that the manager wasnt there (how convenient). Then I asked what time he would be there today and they replied he wasnt gonna be there today at all (yea ok). So I asked what time he would be there tomorrow or any time this week and one guy just blurted out 10am which seemed like a lie.
Now I know I didnt purchase any insurance from Sprint or BB so them not helping isnt really too surprising but for them to tell me I opened the screen too hard resulting in the screen being loose pissed me off. I'm gonna just try going through the Samsung warranty once I can get my hands on a cheap Sprint phone so I'm not left without anything. Hopefully they can send me a replacement.
Pretty sure all Sprint phones have a 1 year warranty. As far as I know, you get in store service but not the Asurion portion of TEP. Also for some instore stuff they charge $35.
This is what I remember from when I looked into it about a year ago and it seems to fit with your story. I would definitely go after the sprint stores for this one. Make sure you're going to places authorized as repair
http://sprintstorelocator.com/search.aspx Check "Repair centers near me" and search
In the end, they will most likely swap out the phone, and you might have to pay $35. It's worth it. Going through Samsung will likely be impossible and on the odd chance that they will honor a warranty you will have to send it in and wait for a turn around (no phone for 2 weeks).
Good luck!
I'd call support. phone support is generally much better than the idiots in the sprint stores. I never go to a sprint store it's easier and faster to call.
Sprint changed the policy about service on phones that are in warranty but not on a account with the service and repair insurance. They charge you 35 bucks, regardless if you're in warranty or not to fix hardware issues, excluding water damage or board level damage. The 35 includes new screens or a new phone if that's what it takes. If you pay the 4 dollars a month for the service option, you're not charged the 35 dollars.
About the only way you could fix a Epics loose screen would be to just take your board out and put it in another Epic that they have harvested for parts, or just order you a refurbed phone.
The loose screen has to be a design flaw. I had that same issue and got it replaced 2 times because of it. After those two replacements i gave up since every phone was loose like that. Then a few weeks ago my screen began to turn red so I got it replaced under warranty. The phone they gave me didn't have the loose screen. Maybe that issue only applies to the earlier Epics.
I understand paying the 35 bucks but the thing is they are now blaming me for the loose screen that I originally brought up to them. Ill most likey just pay it sometime after christmas they said it would take 3 days
edit: and yea i'm hoping that the newer phones no longer have the problem
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Something I tell my patients families: The squeaky gear gets the grease.
What that means is you need to be the squeaky gear. Best time to go to sprint is when they have a lot of prospective customers in the store and make a lot of noise about non-existent support, poor support, you get the idea, right?
The squeaky gear never has a problem getting what they want to be done....