Hi,
I've got a problem with my HTC Touch Pro... Last column of keys on HW keyboard (except enter) doesn't work... Do you think it is possible to be caused by some software trouble?? In the other case is it possible to repair it without help of service? I'm using EnergyROM WM 6.5.
thanks for reply
Hi,
most probable it's a hardware problem. Normally, after a couple of years, frequently used keys tend to become unresponsive or at least need a heavy push to work.
You can find a brand new keyboard + tools on ebay.
Sounds like it is a break in one of the lines in the ribbon cable connecting the keyboard to the mainboard. The reason the 'Enter' key still works is because it uses two contacts the other being in the adjacent line. On a Touch Pro it is twice the width of the other keys. Either contact will be decoded by the keyboard controller as 'Enter'.
You might be able to source just the cable on its own, if it has a connector at both ends, otherwise it will be a replacement keyboard.
Related
hi, i'm a new owner and there are a few things that are bugging me and i'm not sure if it's normal or if it's problematic.
-the start menu pops up sometimes when i slide out the keyboard. is this normal?
-the device can only be charged when the usb is connected to my computer, but not when the usb is connected to an ac adapter.
-keys are mixed up (i supposed because of the Japanese keyboard layout, and i think i saw a fix for this)
when sliding out the keyboard, it takes about 6-8 seconds to adjust from portrait to landscape(with the start menu popping up when going to landscape).
-is it normal for the touchscreen to be completely unresponsive when the keyboard is slid out?
-the touchscreen is completely unresponsive sometimes while the keyboard is hidden and i have to either press random buttons or slide the keyboard in and out to get response back.
sorry for my noobishness and thanks in advance.
ok i've managed to solve the keyboard layout problem and i guess the delay is typical,. but the following problems/issues still exist:
-the start menu pops up sometimes when i slide out the keyboard. is this normal?
-the device can only be charged when the usb is connected to my computer, but not when the usb is connected to an ac adapter.
-is it normal for the touchscreen to be completely unresponsive when the keyboard is slid out?
-the touchscreen is completely unresponsive sometimes while the keyboard is hidden and i have to either press random buttons or slide the keyboard in and out to get response back.
thanks in advance.
anyone? any kinda help would be great
ji1386 said:
ok i've managed to solve the keyboard layout problem and i guess the delay is typical,. but the following problems/issues still exist:
-the start menu pops up sometimes when i slide out the keyboard. is this normal?
-the device can only be charged when the usb is connected to my computer, but not when the usb is connected to an ac adapter.
-is it normal for the touchscreen to be completely unresponsive when the keyboard is slid out?
-the touchscreen is completely unresponsive sometimes while the keyboard is hidden and i have to either press random buttons or slide the keyboard in and out to get response back.
thanks in advance.
Click to expand...
Click to collapse
Hi ji1386
I'm afraid that does not sound good. I have seen at least two other cases where the keyboard being slid out causes the start menu to pop up. It was concluded that pressure is being put on the touch sensitive screen by the mechanism. This is a hardware issue and can also show as programmes suddenly closing for no ovvious reason and I think this may also be responsible for the touch screen not responding when keyboard open. In summary pressure on the touch sensitive screen somewhere when there should not be.
If the device is under warranty I'd go for an immediate replacement. Perhaps just before doing so I would try a HARD reset just to be sure.
Mike
mikechannon said:
Hi ji1386
I'm afraid that does not sound good. I have seen at least two other cases where the keyboard being slid out causes the start menu to pop up. It was concluded that pressure is being put on the touch sensitive screen by the mechanism. This is a hardware issue and can also show as programmes suddenly closing for no ovvious reason and I think this may also be responsible for the touch screen not responding when keyboard open. In summary pressure on the touch sensitive screen somewhere when there should not be.
If the device is under warranty I'd go for an immediate replacement. Perhaps just before doing so I would try a HARD reset just to be sure.
Mike
Click to expand...
Click to collapse
hi, thanks a lot for the response. it really helps. now for the other problems
-is it normal for the the touchscreen to stop responding to taps when the keyboard is slid out?
ji1386 said:
hi, thanks a lot for the response. it really helps. now for the other problems
-is it normal for the the touchscreen to stop responding to taps when the keyboard is slid out?
Click to expand...
Click to collapse
No it's not normal. The screen should respond as normal. For example when using word, even with the keyboard ou you should still be able to tap for the soft keyboard, tap on bold, centre, tap in text to inser a word etc etc.
If you can't I think it's because the keyboard mechanism is somehow putting pressure at some point on the screen i.e the same issue as the start menu popping up. If a hard reset does not cure this then it's a repair job or replacement under warranty I'd say.
Mike
mikechannon said:
No it's not normal. The screen should respond as normal. For example when using word, even with the keyboard ou you should still be able to tap for the soft keyboard, tap on bold, centre, tap in text to inser a word etc etc.
If you can't I think it's because the keyboard mechanism is somehow putting pressure at some point on the screen i.e the same issue as the start menu popping up. If a hard reset does not cure this then it's a repair job or replacement under warranty I'd say.
Mike
Click to expand...
Click to collapse
thanks mike for all your help.
More bad news...since yesterday, the touch-screen no longer responds at all...completely unresponsive to tap or touch. I've tried hard/soft reseting and still got nothing...
I have however managed to get it to charge through a wall outlet. but it's a bit buggy...
Unfortunately, I bought this phone used locally and the guy isn't responding to any of my phone calls/emails, but whatever karma will come back to haunt him...I was thinking about taking this to a small claims court, but i dunno how to go about doing so and if my case will hold up...
anyway, I've had to take it to a repair shop. They said they'd order in a screen and replace it for $150 cad and it should fix it, if not a diagnosis charge of 20 bucks...
this should bring the total cost of this phone to $725cad...great...
Hopefully it solves all my problems. I'm guessing the start menu problem and the touch responsiveness problems get solved after this.
ji1386 said:
thanks mike for all your help.
More bad news...since yesterday, the touch-screen no longer responds at all...completely unresponsive to tap or touch. I've tried hard/soft reseting and still got nothing...
I have however managed to get it to charge through a wall outlet. but it's a bit buggy...
Unfortunately, I bought this phone used locally and the guy isn't responding to any of my phone calls/emails, but whatever karma will come back to haunt him...I was thinking about taking this to a small claims court, but i dunno how to go about doing so and if my case will hold up...
anyway, I've had to take it to a repair shop. They said they'd order in a screen and replace it for $150 cad and it should fix it, if not a diagnosis charge of 20 bucks...
this should bring the total cost of this phone to $725cad...great...
Hopefully it solves all my problems. I'm guessing the start menu problem and the touch responsiveness problems get solved after this.
Click to expand...
Click to collapse
I certainly hope it works out ok. Changing the screen assumes (possibly correctly) that the screen is at fault. If the screen is fine just getting pressure put on it somewhere then it will be a bit of luck whether it solves problem or not. A key problem here is that the screen is sensitive to touch, even on the area under the bezel - which of course is absolutely daft. Combine this with the fact that there is not a lot of room for heat expansion and the slide out keyboard can cause minor distortions in the casing and you have potential for a certain percentage of devices to have problems. Thankfully now far less than early models but still being reported.
Good Luck
Mike
Took it to a repair shop this week. Opened it up and looks like a damaged flex ribbon cable (possibly from sliding out the keyboard or just a faulty cable) is the culprit behind the unresponsive touchscreen.
Apparently those are impossible to find (if not very hard). i live in Canada where parts for these phones are quite scarce, so I'm not too sure what i should do. The guy said he could try to find a replacement part, but it'd take almost a month.
Anyway, just thought I'd mention it to let anyone with unresponsive touch screens know. I guess just add this to the list of possible causes.
how did you fix keyboard layout problem
Ji1836,
Can you please let me know how you solved the keyboard layout problem.
I also have a softbank X01HT with a japanese keyboard layout. I have upgraded to WM6 BLACK 2.5. But some keys are mixed up like the dot and comma and others as well. I tried the fixes in the wiki but nothing worked.
Aprreciate your help.
Hi, i have quite a strange problem. On my MDA vario the touch screen only registers touch when the phone is closed. As soon as i start to slide it open (before the screen turns to landscape) the touch registration already stops working.
I've already tried different roms, and currently use Windows Mobile 6.1, but it doesn't really seem to help.
Any ideas on how to fix this?
Thanks,
Steven
The ribbon touchscreen ribbon cable could be damaged or has partially came of the board.
you will need to dismantle the phone and check the cable, note that its soldered and can be tricky to resolder.
When I slide out my wizard's keyboard, the touch screen doesn't react to any touching any longer.
Anyone know how this can be fixed? If I re-close the wizard, the screen is fine again.
Very strange!
Yes xtrange!?
Its soo xtrange
does you upgrade your wizard... or got this issue since you own the device?
maybe a drop!!!!
We need every info you have done since it works to the stops time.
Well, there's one of two explanations that seem most likely to me:
1) Your device, due to some software malfunction, no longer responds correctly to touch input while in landscape mode. To test this, with the wizard keyboard still away in the locked position, open the screen settings, located in the 'System' tab of the control panel. Select an orientation of 'Landscape (Left-Handed)'. Does the device interpret touches properly now? If not, we've found your problem. You can return to portrait (normal mode) by sliding the keyboard all the way out and then returning it to the locked position.
2) One of the ribbon cables, due to age, damage, shoddy manufacturing, etc., has become loose. This means that the force of your keyboard sliding out may push a few of the internal contacts into a position where they no longer make a good connection. If this is the case, your problem most likely can be resolved by opening the device and securing the touchscreen ribbon cable. There's a service manual floating around that can help you with this, if you're brave enough, but I don't suggest you try it until you've evaluated the possibility of a software problem.
Haha nice. I never paid attention to notice that display screen. You were totally right. Swapping it to landscape via software, it is still working so it must be an internal cable.
Do you know if the same cable operates the 4 way arrow keys on the front face of the device? up/down works, but left/right does not, but this is all the time not just in landscape.
Synced said:
Haha nice. I never paid attention to notice that display screen. You were totally right. Swapping it to landscape via software, it is still working so it must be an internal cable.
Do you know if the same cable operates the 4 way arrow keys on the front face of the device? up/down works, but left/right does not, but this is all the time not just in landscape.
Click to expand...
Click to collapse
Chances are the flex cable between the mainboard & the screen sub-assembly is faulty & needs to be replaced.
You can find them on eBay or buy a faulty unit off eBay & re-use the flex cable to fix your unit.
Konker
I have two HTC 8525's with Windows Mobile 6.1. They both are having the same funky keyboard problems... sometimes they work perfect - sometimes they don't. Sometimes when I push any key on the slide-out keyboard it will only activate the start menu. My only option out of this is to use the screen keyboard. The screen keyboards malfunction often as well... the delete button will stop working and my only way around this I've found is to change screen keyboards (from keyboard to letter recognizer or vice versa). Honestly, I know just enough about HardSPL's and upgrading ROMs to be dangerous. Maybe I fried it... but, any suggestions would be appreciated. Thanks!
HERM100
IPL-1.01
HERM100
SPL-1.40.Olipro
I've had about 4 Hermes and never had a problem with the keyboard. I presume yours is a hardware problem but out of interest exactly which ROM are you using?
My daughter recently cracked the screen on her Motorola Defy and so I bought a replacement screen + housing to change it. I've just swapped it over and am now getting some very strange behaviour with the touch screen. The best example is if I try and send a text message using the keyboard that appears at the bottom of the screen (holding the phone in portrait mode) - the i, j, k, n and m keys don't register and when I press the s key the letter j appears!
It looks to me something to do with screen calibration but my understanding is that the Defy uses a capacitive screen and so it shouldn't need calibrating.
What makes it stranger is that if I go back to the old screen the problem still happens!
All suggestions greatfully received!
things to try
1st unplug the connector [the screen] and using a soft brush, gently brush the connector, then re connect it to the board, to see if all is ok.
If that fails your next step is to connect the cracked screen, and try the keyboard again. This will narrow the problem down to it being a faulty part, a mechanical fault, or an on board issue.
if that works ok, [the cracked screen] you've probably got a faulty screen, and need to get in touch with the retailer for a replacement.