Good afternoon,
Just wondering if anyone could give me a hand here. I have the Hermes in the guise of a MDA Vario II. On Thursday, I was using a Wi-Fi connection and the handset got really hot and since then the touch screen has been unresponsive. Since then I've noticed that one of the soft-keys looked as though they were stuck on (changed colour as though they were in being pressed), so I clicked the hard key underneath it which stopped the soft key from being as though it were pressed but that didn't fix the matter of the dead touchscreen.
I've also tried cooling the handset down and then trying to use it, but that doesn't fix the matter.
I've tried reflashing the ROM (Black 3.0.1) on the device, but I get stuck at the calibrating the touchscreen step as the touchscreen doesn't work. I can bypass the first tap screen command though, by pressing the power button to put the device into sleep mode and then pressing the power button again to get it out of sleep mode. This also happened when I flashed Black 2.5. The weird thing is that my phone will still ring even when stuck at the calibrating screen step but it won't show the caller; it just makes the ringing noise.
I've got to admit that I'm running out options fast. I don't want to open the device up unless it's unavoidable. I've alread had a look over some of the other issues with touchscreens but I can't find a resolution.
I think you are snookered here. Warranty fix may be problematic with all that flashing. You could open up (warranty voiding) to see if a connector has worked loose, but that is very much pot luck. Repair job at full cost - possibly very costly!! (and not guaranteed to be working when you get it back - often they replace the LCD screen that may in fact not be broken!)
Won't go into details of the screen issue - you'll have read them all anyway.
Mike
Thanks Mike,
I've got it back to the T-Mobile Hungary ROM now (but it still won't get past the screen calibration). I've been talking to T-Mobile to a seperate issue with the handset and they've said that they'll exchange it, so it looks like I could be sorted. My main concern is that they might query why it's got a Hungarian ROM on it; although I'm hoping that they'll see the splash screens and get stuck at the screen calibration so it won't be an issue.
This morning, my touch screen suddenly stopped working. Hardware keys are still working but device is not responding when the screen is touched. Already tried a hard reset but no success, now I am stuck at the align display screen. Also can no longer get to the bootmenu, so can't reflash my device! Any suggestions on what's wrong or how this can be fixed? Thanks for any help!!!!
I'm curious
Didn't you see any spots (like oil spots on the water) to the touch screen ?
I had the same problem .I replaced the touch screen and the phone is working again .
No, nothing, was working fine at night, when i woke up just randomly stopped working. The display is not cracked or anything, so wondering whether a screen replacement will do the trick? ALso strange that I can no longer get to the bootscreen to enter HardSPL...
Had the same problem, the issue (with mine anyhow) was the digitizer, which is an overlay that sits on top of the actual LCD screen to give it touch capability....
good post here
http://forum.xda-developers.com/showthread.php?t=392301&highlight=digitizer
I had a similar problem,
To get past the Align screen I had to apply pressure to the top of the screen opposite side of front facing camera - then use the screen as normal
I reflashed the original rom (manually getting to bootloader) - it worked for a bit but ended up sending is back to 02 for repair.
All they did apparently, was to reflash the ROM again and its been working since.
Had the same problem a couple of times a while ago, when i was trying out WM6.5.
All buttons worked but not the touch screen. Never really found out exactly what the problem was, but the first time I managed to get it working again by resetting the alignment:
While gps button pressed (under green button), press center D-pad button this will bring you to alignment screen.
The other time the "alignment trick" didn't work, but i got it working again, after flashing the original ROM couple of times. (And doing hard reset between each time)
I think I used this ROM
You say you can't get to the boot menu, do you run hard-SPL?
most likely its an hardware issue - had this one too, of course out of nowhere!
flash with original rom and if you cannot align screen (as the hardware seems to be broken) send it in for repair. it will be under guarantee, if screen isnt broken.
I had similar problem, I passed the alignment but i had a huge offset in the touch.
I replaced the touch screen and it solved the problem.
You can find it in ebay for 1 US $.
nogge69 said:
You say you can't get to the boot menu, do you run hard-SPL?
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Thanks for all the help guys!!! I do run hard-SPL and have flashed many ROMS - just don't know why it won't enter the bootscreen anymore when I reset the device and press the camera button. Did manage to upload original ROM again by using activesync, now trying to restore original hard-SPL so I can send off the device for repair.
Hi, i had also the same problem, i find a threat in the internet... try to push the upper corners on the device with your fingers and then tab on the screen to see if the problem solved.
I had the same issue.
Its more than likely your digitizer. I tried flashing 100 different roms but always stuck at the align screen stage.
I actually have the barely used digitizer if anyone wants it (for a few dollars of course hehe) My mainboard died a couple of weeks after i installed the digitizer.
needless to say i moved away from the ****ty build quality of HTC to the MUCH better build quality of the iPhone.
So I'm here in the US, but I'm using the Korean SHV-E300L. About a week ago, my phone fell off my bed and cracked slightly, but the touch screen responded perfectly. However, last night while I was texting, I noticed the screen scrolled a little slower than normal, and I couldn't quite text as fast. Today everything was normal until a few hours ago, where the screen would seem to hang and not respond, and sometimes the notification panel would start to drop, but never fully descend. I went into developer options and turned on "Show touches" and it shows a persistent input in the upper left corner of the screen. Other than replacing the screen, is there anything software related that I can do about this?
jkid218 said:
So I'm here in the US, but I'm using the Korean SHV-E300L. About a week ago, my phone fell off my bed and cracked slightly, but the touch screen responded perfectly. However, last night while I was texting, I noticed the screen scrolled a little slower than normal, and I couldn't quite text as fast. Today everything was normal until a few hours ago, where the screen would seem to hang and not respond, and sometimes the notification panel would start to drop, but never fully descend. I went into developer options and turned on "Show touches" and it shows a persistent input in the upper left corner of the screen. Other than replacing the screen, is there anything software related that I can do about this?
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Click to collapse
Do you have a stock firmware or custom? If you have a custom try re-flashing it if you never had issues with it. The best way to go is if you are on stock firmware soft-reset your phone by holding the power button until it forces power off then turn it back on. If that doesn't fix your issue then your hardware is messed up.
The S4 screen is very sensitive and I hate it sometimes because the smallest air bubble on my device makes the screen go crazy touching all kinda stuff. Good luck!
NYCDianand said:
Do you have a stock firmware or custom? If you have a custom try re-flashing it if you never had issues with it. The best way to go is if you are on stock firmware soft-reset your phone by holding the power button until it forces power off then turn it back on. If that doesn't fix your issue then your hardware is messed up.
The S4 screen is very sensitive and I hate it sometimes because the smallest air bubble on my device makes the screen go crazy touching all kinda stuff. Good luck!
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Well I literally just rooted it after posting this because I needed to get some files. But it's the stock ROM, firmware, etc.
jkid218 said:
Well I literally just rooted it after posting this because I needed to get some files. But it's the stock ROM, firmware, etc.
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try doing a soft reset then it should help or at least im hoping so.
It hasn't worked but for some reason when the phone is in landscape it does a bit better. I'll try to do a screencap video
Also, If I just unlock the phone and let it sit, no touches register
My OP5 screen had a small crack so I decided to repair it. After following the tutorial on youtube step by step the phone powers up fine. But as soon as the screen goes to sleep, it get stuck in black, although it feels like responsive (Ican hear the clicks and vibrates and all) but it wont wake up
imercado said:
My OP5 screen had a small crack so I decided to repair it. After following the tutorial on youtube step by step the phone powers up fine. But as soon as the screen goes to sleep, it get stuck in black, although it feels like responsive (Ican hear the clicks and vibrates and all) but it wont wake up
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Could you wake up the screen? Maybe it's a connection problem or related to the proximity sensor?
Did you ever find a solution to your problem? I have exactly the same problem, but it happens only with Android 9.0. Oreo seems to be working OK, but as soon as I upgrade to official 9.0, the screen won't wake up from sleep. The backlight turns on, but the screen stays black. The phone works OK as long as I use it, but if I press the power button or let it to enter "standby mode", it will stay that way (off). I suppose it has something to do with the replacement screen, but since it works with 8.0, I wish there was a workaround to get the LCD to work with Pie too.
Same problem here. Replaced display too.
I've had a similar issue with a different device before (ZTE nubia Z7 mini). I replaced the screen and it would work correctly, but when I booted TWRP, I would get a black screen. I figured that because the replacement screen was not an OEM one, it may have something to do with LCD drivers in the recovery. I used the old cracked screen with the device opened up to navigate in the TWRP recovery, and I flashed an newer/different recovery. Voila, the new recovery worked with my replacement screen. Based on this experience, it may just be an LCD driver compatibility issue with the replacement screen, causing the screen to just go into forever sleep mode. The driver may need to be changed or tweaked in the Pie version for your replacement screen to work with it. Just a thought, not fully certain.
iwantademo123 said:
I've had a similar issue with a different device before (ZTE nubia Z7 mini). I replaced the screen and it would work correctly, but when I booted TWRP, I would get a black screen. I figured that because the replacement screen was not an OEM one, it may have something to do with LCD drivers in the recovery. I used the old cracked screen with the device opened up to navigate in the TWRP recovery, and I flashed an newer/different recovery. Voila, the new recovery worked with my replacement screen. Based on this experience, it may just be an LCD driver compatibility issue with the replacement screen, causing the screen to just go into forever sleep mode. The driver may need to be changed or tweaked in the Pie version for your replacement screen to work with it. Just a thought, not fully certain.
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You're probably right about the driver issue. My OP5 has no problems whatsoever with Android 8.1, but 9.0 won't work no matter what I do after waking up the device. The backlight turns on and and off for a few times after which nothing happens. The phone is still working normally, but it's in "blind mode" (music will continue playing, volume buttons work...but they're kind of slow and laggy) Too bad that the latest update (9.01) didn't fix this issue either. I really wouldn't hold my breath getting this issue fixed anytime soon (officially) as it seems to be a cheap 3rd party screen problem.
edit: I tried the custom recovery (20181227) and the same thing happens there. Once screen goes off, it won't come back on.
Edit 2: gave up on the replacement screen and ordered an oem lcd. Lets see how it goes.
sbasil said:
You're probably right about the driver issue. My OP5 has no problems whatsoever with Android 8.1, but 9.0 won't work no matter what I do after waking up the device. The backlight turns on and and off for a few times after which nothing happens. The phone is still working normally, but it's in "blind mode" (music will continue playing, volume buttons work...but they're kind of slow and laggy) Too bad that the latest update (9.01) didn't fix this issue either. I really wouldn't hold my breath getting this issue fixed anytime soon (officially) as it seems to be a cheap 3rd party screen problem.
edit: I tried the custom recovery (20181227) and the same thing happens there. Once screen goes off, it won't come back on.
Edit 2: gave up on the replacement screen and ordered an oem lcd. Lets see how it goes.
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Do keep us updated if changing the display again fixes this issue. Would be interesting if someone had a fix for 3rd party displays but as of now it seems that's highly unlikely
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iwantademo123 said:
Do keep us updated if changing the display again fixes this issue. Would be interesting if someone had a fix for 3rd party displays but as of now it seems that's highly unlikely
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Sure.
Got the new OEM amoled screen today. It's brighter, more responsive and doesn't get stuck (black screen) with Android Pie. Problem solved. Price was 3 x higher than the cheap 3rd party screens, but definitely worth it (around 80 euros). All screen gestures work as well.
Bought it on Witrigs (https://www.witrigs.com/oem-lcd-screen-assembly-for-oneplus-5-midnight-black). it came really well packed and arrived fast (7-10 days to Finland). I highly recommend this screen and Witrigs to everyone
Also changed the screen from a friend and have this strange behavior, that the screen won't turn on .. only when I reboot or double press the power button so it launches the camera - the delay tho is about 7s, which is insane! you guys think this is the screen problem, or did I damage something and if yes, what? I repaired about 100 phones in total already ..
Link to the video: https://youtu.be/QmkBspymv8w
androidfreak11 said:
Also changed the screen from a friend and have this strange behavior, that the screen won't turn on .. only when I reboot or double press the power button so it launches the camera - the delay tho is about 7s, which is insane! you guys think this is the screen problem, or did I damage something and if yes, what? I repaired about 100 phones in total already ..
Link to the video: https://youtu.be/QmkBspymv8w
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Sounds a lot like my OP5 with cheap 3rd party screens which would hardly work at all with Android Pie. If your friend's phone is running on Pie, try downgrading it to Oreo and see if that helps. My phone worked moderately with Oreo but not at all with Pie (wake and touch issues). Currently my OP5 is running Android Pie perfectly with the screen that I bought on Witrigs.
androidfreak11 said:
Also changed the screen from a friend and have this strange behavior, that the screen won't turn on .. only when I reboot or double press the power button so it launches the camera - the delay tho is about 7s, which is insane! you guys think this is the screen problem, or did I damage something and if yes, what? I repaired about 100 phones in total already ..
Link to the video:
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Bizarre, have you tried the usual factory reset / rom reflash? If you confirm that its not a software related issue, then it probably is just the screen if its not an OEM part. Can't see what else would be the issue here unless there was other kind of damage before the repair maybe
Like @sbasil mentioned, it could just be due to the non-OEM screen being incompatible with Pie drivers.
Thank you for saving my phone
sbasil said:
Sounds a lot like my OP5 with cheap 3rd party screens which would hardly work at all with Android Pie. If your friend's phone is running on Pie, try downgrading it to Oreo and see if that helps. My phone worked moderately with Oreo but not at all with Pie (wake and touch issues). Currently my OP5 is running Android Pie perfectly with the screen that I bought on Witrigs.
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Thank you for saving my phone
Mine not working with lineage base rom but is good with last pie 9.0.8. Did you try it?
Have this issue too
My OP5 has its original AMOLED screen. Running OS 9.0.8. This started happening after the most recent update. At least I never noticed it before.
I ran *#808# diagnostics, thinking maybe it's the proximity sensor, or the fingerprint scanner, but everything passed.
Also while locked, ambient display works. It's just getting the Home screen to appear after waking the phone that's become agonizing. And it does wake, the touch screen is responsive, it's just completely blind.
I mean consider this: I can take a screen shot, a screen shot, while the screen is in ambient display and the screen shot is of the home screen.
Pressing the power button or home button or notification slider repeatedly sometimes coaxes it to appear, but the only sure way to get the Home screen back is to restart the phone.
I had a black screen issue after changing the screen to an OEM AMOLED one, and after tearing my hair out for a couple of hours, I discovered that turning off " night mode" fixed the problem instantly
Same happened to me... cracked screen, purchased 'OEM screen' installed. Some apps work, some just black screen.
Driver issue? Running Pie 9x. Anyone had success with this by dropping back to Oreo? Would it do anything different to flash the Pie Firmware?
I repair/upgrade OnePlus 3/3T/5/5T phones to donate to families in need at the local family shelter. Some of them have lost or had to sell their phones just to get food and such. Now they need one to arrange job interviews and housing, things of that nature. So anyways, all that to say this.... I have replaced a LOT of displays, and all of them were the 'cheap' ebay variety. Each and every time I would replace the display, the phone would act just as described in this thread.
After long hours of reading, searching, and experimenting, I have found the ultimate and final solution to this problem. The answer to this issue is simple, but was not so simple to find. Whenever anyone does a screen replacement, and the screen is not the high-priced OEM variety, their phone will almost always have extreme difficulty in waking. The fix, and it has worked for me 100% of the time, is to flash a custom kernel. For the OP5/5T the kernel I use that always works is the Affinity kernel. Just flash and forget. The phone will always wake up after you flash that kernel.
However, don't forget, that what also happens with these lower priced replacement screens is that you can no longer double-tap to wake. I still haven't found a solution for that problem, but it always happens each time I replace a screen. The kernel won't help with that. But it does fix the 'won't wake up' problem.
Try it for yourself and see. You will be happy you did!
Oblias said:
... The fix, and it has worked for me 100% of the time, is to flash a custom kernel. For the OP5/5T the kernel I use that always works is the Affinity kernel. Just flash and forget. The phone will always wake up after you flash that kernel.
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Please, can you point which FW you're using?
d2mac said:
Please, can you point which FW you're using?
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I'm not clear about what you are asking. What exactly are you calling FW?? Some people mean radio and camera firmware. Some people mean the custom rom that gets flashed. What do you mean?
I've been using the PH-1 for a year and a half and its great, but a couple days ago i would unlock the phone via fingerprint (as ussual), it would unlock but the touch wont work, so i factory reset the phone and still the same, remove the case and the screen was loose (almost complete), but the cable was well connected on both sides so i got the screen glued, but still the same.
Im using Android Pie (from day 1) with March update (updated like a week ago), in order to use the phone beyond what Google assistant can do i have to reboot the phone (using power and volume buttons) to get the touch to work again and dont let the screen go off. Sometimes after rebooting the touch works even if i turn the screen off and on, but i think its just luck.
You guys think it might be a software issue? or hardware issue? because i don't live in the US or CA, so i would have to wait a couple weeks for the screen to get here and i would'nt be able to return it in case its not a screen malfunction.
I really don't wanna change my phone, i love the PH-1.
EDIT: i just replaced the screen with a new one from fixez.com and the problem persists, i think april's update broke something. is there something i can do to check the software? Pls help.
I rooted my phone and almost the same thing happens. I turn off the screen and turn it back on and the touch is unresponsive. Howver, ONLY the apps left on screen are unresponsive. I can still pull down from status bar its weird.
Update 1: I saw u mention fingerprinting. I removed mine and somehow it seems to have stopped. I'll use it for about another day or 2.
Update2: Well it doesn't. If my screen times out with an app open. The app is unresponsive upon waking.