Hello everyone,
So here's my story: I got a 6P short after release and it's been amazing. After switching from a S6 I couldn't be happier until 3 days ago.
I was playing around with my phone (checking for updates on the play store if I recall correctly) and I was going to switch from 4g to wifi. I went ahead and pulled down my notification shade and went to press WiFi but misclicked and hit Hotspot which was below it. My phone suddenly froze big time and this is for the first time ever since purchase.
At first I thought I'd wait it out since the device was completely unresponsive, home button didn't work and neither did anything on screen. Buttons didn't make a difference either. 10 minutes went by and I ended up force restarting by holding down power + volume up. First part of my bootup went fine but when it got to the android boot animation after I put in my pin to allow the device to start it dropped from the smooth usual framerate down to 1 frame every 10-15 seconds and it slowed down further until it came to a complete halt around the time the android letters appear.
My first thought was corrupt rom so I went ahead and wiped data from the stock recovery. I was running completely stock with no modifications whatsoever. That didn't do anything. Phone still froze in the same boot phase. Desperate I unlocked bootloader to flash a clean fresh image to try to fix it and to my surprise that didn't change a thing.
As I was getting pretty desperate already I had one more idea and that was to flash up to the Dev preview. To my huge surprise it booted and I jumped from excitement. So I started setting up my phone again. I got past the prompt to insert sim card and I was now at the screen to choose a wifi network. As soon as I clicked into that the phone froze up again and at that point I lost all hope.
I wiped data in stock recovery and shut the phone down for the night. On day 3, today I woke up and tried starting the phone and it worked as if nothing had happened. I went through the setup and set up my phone on the N preview. At a certain point I was planning to go back to the latest official build but for now I was happy my phone was back from the dead. Later today I tried to restart my phone to clear all running apps etc and it froze up on boot.
I'm losing all hope that I'll be resolving this myself so I'm reaching out to the community to see if anyone's had this happen to them before and hopefuly for a solution. It's still under warranty so I can eventually send it back to the retailer but I'd rather not have a phone for 3 weeks.
Any and all help is appreciated.
Thank you for reading through my long and probably pretty boring story!
Have you tried flashing the factory image? If yes, did you made sure to wipe/erase the system, boot, vendor, and cache partition before flash the corresponding img files?
To the OP, is there any reason you did not flash to release version 6 instead of Dev preview ?
Also, any reason you can not simply do the "unenroll" from https://www.google.com/android/beta ?
It will require you to setup certain settings again as you will be back to a "factory reset".
DJBhardwaj said:
Have you tried flashing the factory image? If yes, did you made sure to wipe/erase the system, boot, vendor, and cache partition before flash the corresponding img files?
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Click to collapse
DJBhardwaj, i haven't specifically erased those partitions. I was under the impression wipe userdata along with reflashing did that. I will try that tonight when I get home!
Xdafly, I only updated up to N as a last resort because at first I had a locked BL. I was planning to unenrol but that would've been too late as it self bricked after a restart.
DJBhardwaj said:
Have you tried flashing the factory image? If yes, did you made sure to wipe/erase the system, boot, vendor, and cache partition before flash the corresponding img files?
Click to expand...
Click to collapse
Well I just did the erase thingy and my phone booted but wifi won't turn on. Enabling hotspot doesn't brick anymore but I now suspect WiFi might've been the issue. Any tips on how to find out what it could be and possibly fix it?
Edit: 2 restarts and a factory reset later I'm back to bricked same way as before.
try safe mode
mr.dj26 said:
try safe mode
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Click to collapse
That was my first thought, that was the restart that bricked it again. Safe mode shouldn't have made a difference since I hadn't even logged into Google account for apps.
After reading the very first post; sounds like bad WiFi hardware.
All the hanging has been related to WiFi or Hotspot.
I think you should get a replacement
Sent from my Purified NexusixP
If Someone Helped You Then Dont Just say Thanks...Hit The Thanks Button!
Is your phone rooted and did you install Xposed?
Over the weekend I shutdown my 6p (stock rooted with April security patch, Xposed v80) and charged it. When it turned it back up I kept getting "Unfortunately, nfc service has stopped". Long story short: I ended up factory reset my phone and reinstalled EVERYTHING and I still got into bootloop. Then I came across
https://github.com/rovo89/Xposed/issues/113
https://github.com/rovo89/android_art/issues/28
At the end of the second post rovo89 (developer of Xposed) fixed the bug in V83. I wiped my 6p once more and installed everything with v83. Problem solved.
Good luck!
Well this is my 1st post so first of all hey everyone
I just spent a week in Amsterdam and my phone restarted twice, different times different days and I dont remember what I was doing with it back then.
But as I landed back home I put the phone back from "Airplane Mode" and went on to toggle "Cellular Data" on.
The second I pressed the cellular data shortcut on my the phone restarted itself but this time whenever it would finish the screen would be on but fully black and sometimes it'll show battery precentage at the top but then will restart again in an infinite loop.
Sometimes it'll pop up the "Optimizing Apps" window and will go through all 24, upon finishing it will restart once more and do the same.
I tried using the bootloader and it worked (the bootloader that is) but the phone would do the same thing even after Rebooting from there or shutting down from there and then turning back on.
I contacted tech support on chat but they couldnt help past telling me to go to bootloader and reboot, said I should factory wipe when it failed.
Also tried wiping cache but to no avail.
I have no backup of my phone (wanted to do one before the flight but got lazy and I suck for not doing one sooner) since probably October and google doesnt backup my contacts properly for some unknown reason.
I already downloaded Android Studio with everything included for me to try using adb to sideload stock without wiping but its my first time and I couldnt get it to do anything at all...
I already got the official stock .gz file from the motorola website.
Anyway here are the specs to my phone:
XT1575
Everything is stock. didn't root or change recovery once in my life.
Was fully updated and had plenty of drive space (I have almost 128GB with the 64GB version + 64GB SD)
I'm really lost here so help will be very appreciated.
Thanks in advance,
-Noam
Start with a full wipe and if that doesn't work flash the stock image. Not sure what your question is though as you never really say. Once fixed I would unlock and make a backup so you don't have to deal with this again.
lafester said:
Start with a full wipe and if that doesn't work flash the stock image. Not sure what your question is though as you never really say. Once fixed I would unlock and make a backup so you don't have to deal with this again.
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Click to collapse
The thing I pretty much want to know is if theres a way to either backup the phone now with it connected to the computer while in bootloader or recovery. or a way to flash the stock rom without wiping which I read someone did with his tablet. I cant post source normally because I'm a new user so here it is but change spaces to dots: schnouki net/posts/2014/08/13/flashing-a-stock-android-image-without-wiping-user-data/
Also while in recovery I noticed 2 options under wipe: 1. userdata only. 2. userdata+(insert something I dont remember here) and I was wondering what gets deleted in both? if I delete only userdata what data will remain? something helpful?
Sure you can try flashing without wiping data but being locked I personally wouldn't risk it. No idea about backing up in your state... somewhere I remember a thread on backing up without root try searching in q&a.
lafester said:
Sure you can try flashing without wiping data but being locked I personally wouldn't risk it. No idea about backing up in your state... somewhere I remember a thread on backing up without root try searching in q&a.
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Click to collapse
Out of curiosity why shouldnt I try flashing with no wipe if ill lose the data anyway? worst case wont I just have to wipe after it fails and flash again?
And I will try thank you
Do you have any knowledge about the 2 wipe options?
Thanks in advance
Well I tried turning the phone on and it took a couple of minutes before loading to a fresh start. It apparently wiped itself on its own. Managed to restore almost everything.
Anyhow the phone takes too long to boot now. Was even stuck at boot and I had to restart it.
Anyway to fix my software? Or at least check for corruption?
Sent from my XT1575 using XDA-Developers mobile app
Hi all, I ve updated my device to 7.1.2 beta via OTA the day before. Several hours ago, it started bootlooping after experiencing a battery drain.
Locked, out of warranty, cannot get into recovery mode.
I am giving up this device but does anyone know how can I restore my data from the phone?
Vince.L said:
Hi all, I ve updated my device to 7.1.2 beta via OTA the day before. Several hours ago, it started bootlooping after experiencing a battery drain.
Locked, out of warranty, cannot get into recovery mode.
I am giving up this device but does anyone know how can I restore my data from the phone?
Click to expand...
Click to collapse
If you are fully on stock and an OTA boot looped your phone I would contact Google and see if they will do anything to help you. Even out of warranty Google should accept responsibility for screwing up people's phones with their OTA. I had the same problem with the OTA but my bootloader was unlocked so I could flash a factory image and get my phone back. I was able to get to fastboot menu by playing with the power and volume keys for a while. If you can get to that menu you might be able to factory reset your phone or side load the Feb OTA. I don't think you can recover your phone data in the phone's current state.
if you have only access to Fastboot so you cannot backup any data unless somehow install recovery boot to recovery.
Geeks Empire said:
if you have only access to Fastboot so you cannot backup any data unless somehow install recovery boot to recovery.
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Why are you spamming this forum? Please leave your personal advertisements out of your posts.
can't you sideload the ota file of a 7.1.1 rom? you should be able to access bootloader screen.
if it's not the bootloop of death that's been happening around here (included me) you can download an ota file from google factory image page and sideload it
jhs39 said:
If you are fully on stock and an OTA boot looped your phone I would contact Google and see if they will do anything to help you. Even out of warranty Google should accept responsibility for screwing up people's phones with their OTA. I had the same problem with the OTA but my bootloader was unlocked so I could flash a factory image and get my phone back. I was able to get to fastboot menu by playing with the power and volume keys for a while. If you can get to that menu you might be able to factory reset your phone or side load the Feb OTA. I don't think you can recover your phone data in the phone's current state.
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Click to collapse
Maybe i could donate to the websiteand we can get a thread up and runnig becuaseit took my over an hourto find a fix i havnt even tried yetin regards to the 71.1.1 bootloos onthe Goggle screen as well as the spash scrren, ihave sence lost the spalh screen now its juts black and white google
Some people have reported that the Skipsoft Toolkit got them out of a bootloop. I haven't tried it myself but I think you are giving up too easily. I've gotten lost of phones into boot loops but I don't panic because there is usually a way out. That isn't always the case with the 6P since there is the boot loop of death issue, but I still wouldn't give up just yet.
Classic "my phone keeps freezing and rebooting". I am quite in the know about flashing roms and such.
It started on the stock firmware 6.1.1 (i think it was). I dd factory resets, cache wipes the lot. It would still randomly reboot.
So i flashed Telstra version of 7.0. Still froze every now and then. Did the same things as above.
Flashed TWRP and wiped everything, flashed Renovate Rom and the bootloader for it, Still did it. Numerus factory resets and wipes of everything. It would freeze at any point from startup, to having setup the phone and making phone calls or on facebook or whatever. It would even freeze in twrp, or loading twrp.
I found that the data partition was corrupt so i re partitioned to ext4. Still nothing. I reformatted every partition so the phone was a complete brick with nothing on it and after flashing clean again it would still do it.
Whats the issue that I'm missing, or is there a way to log so i can find where it keeps getting stuck? It gets hot and blue light flashes and i have to hard reset it or sometimes i have to let the battery drain so i can turn it back on again.
pls help?
Hmm i will give you an advice so you dont have to wait for your battery to drain...just press volume down and power button for like 5 secs and phone will force boot. Anyway back to your problem...did you tried flashing latest stock samsung firmware?
raz_il_dio said:
Hmm i will give you an advice so you dont have to wait for your battery to drain...just press volume down and power button for like 5 secs and phone will force boot. Anyway back to your problem...did you tried flashing latest stock samsung firmware?
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Click to collapse
This advice doesn't work with my phone even with holding the buttons for 30 secs and more. For rebooting I can only wait until the battery is completely drained. With little hope for another way shortening time to the next reboot any help is appreciated.
Same here...experiencing the same prob...
Same problem.
Sent from my Redmi Note 4 using Tapatalk
smallcapsicum said:
Classic "my phone keeps freezing and rebooting". I am quite in the know about flashing roms and such.
It started on the stock firmware 6.1.1 (i think it was). I dd factory resets, cache wipes the lot. It would still randomly reboot.
So i flashed Telstra version of 7.0. Still froze every now and then. Did the same things as above.
Flashed TWRP and wiped everything, flashed Renovate Rom and the bootloader for it, Still did it. Numerus factory resets and wipes of everything. It would freeze at any point from startup, to having setup the phone and making phone calls or on facebook or whatever. It would even freeze in twrp, or loading twrp.
I found that the data partition was corrupt so i re partitioned to ext4. Still nothing. I reformatted every partition so the phone was a complete brick with nothing on it and after flashing clean again it would still do it.
Whats the issue that I'm missing, or is there a way to log so i can find where it keeps getting stuck? It gets hot and blue light flashes and i have to hard reset it or sometimes i have to let the battery drain so i can turn it back on again.
pls help?
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Click to collapse
Sounds like you need your motherboard replaced i had the same issues on marshmallow thought the nougat update would fix it but realized it was a hardware fault not software..left it in store to get fixed and on repair sheet it said faulty motherboard..
Sent from my SM-G935F using XDA-Developers Legacy app
As i know some S7 have motherboard hardware problem, mine has too, what help? warranty and they replaced motherboard. But if you root, you can say good bye to warranty, they look at knox first with this problem.
Just posted this on Lenovo forums, if someone here can help me i would appreciate :
Finally received the Nougat update today via OTA, I had enough battery and space internally and SD so i decided to download and install.
After the install finalized the phone is boot looping, it won't stop, i cant even turn off the phone! I already tried removing the SD and SIM card but it keeps boot looping!
What can I do? I waited ages to receive Nougat and my phone is bricked!
Very important note: XT1572 (Style) I never installed any custom ROM, i never rooted my phone, i don't even know how to do it...so that is not the problem.
abdielmaiden said:
Just posted this on Lenovo forums, if someone here can help me i would appreciate :
Finally received the Nougat update today via OTA, I had enough battery and space internally and SD so i decided to download and install.
After the install finalized the phone is boot looping, it won't stop, i cant even turn off the phone! I already tried removing the SD and SIM card but it keeps boot looping!
What can I do? I waited ages to receive Nougat and my phone is bricked!
Very important note: XT1572 (Style) I never installed any custom ROM, i never rooted my phone, i don't even know how to do it...so that is not the problem.
Click to expand...
Click to collapse
Press the power button. Keep it pressed for about 10-12 seconds. Maybe this will help. If this doesn't help press the volume down button and keep it pressed (while phone is bootlooping) it will take you to bootloader menu then press volume down button until you see recovery. When you see recovery press the power button. It will show "no command" then press the power button,keep pressed and press the volume up button twice it will now show you recovery menu. Then navigate using volume button and erase all data. Maybe this will help.
yk1999 said:
Press the power button. Keep it pressed for about 10-12 seconds. Maybe this will help. If this doesn't help press the volume down button and keep it pressed (while phone is bootlooping) it will take you to bootloader menu then press volume down button until you see recovery. When you see recovery press the power button. It will show "no command" then press the power button,keep pressed and press the volume up button twice it will now show you recovery menu. Then navigate using volume button and erase all data. Maybe this will help.
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Click to collapse
I tried wiping the cache, still doesnt work, i dont want to erase all data, i have pictures in internal storage i dont want to loose
I don't know what to do
abdielmaiden said:
I tried wiping the cache, still doesnt work, i dont want to erase all data, i have pictures in internal storage i dont want to loose
I don't know what to do
Click to expand...
Click to collapse
Did you tried pressing power button for 10 seconds?
Is your bootloader unlocked?
yk1999 said:
Did you tried pressing power button for 10 seconds?
Is your bootloader unlocked?
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Click to collapse
Yes I tried pressing power button 10 secs but it just restarts, and yes i can access the bootloader menu, im kinda lost here, If I wipe data will I go back to lollipop?
Goddamn i wish i never updated this crap, I had my 1 year old birthday photos i took yesterday in internal storage...
Should I wipe everything now or wait for an official fix?
abdielmaiden said:
Yes I tried pressing power button 10 secs but it just restarts, and yes i can access the bootloader menu, im kinda lost here, If I wipe data will I go back to lollipop?
Goddamn i wish i never updated this crap, I had my 1 year old birthday photos i took yesterday in internal storage...
Should I wipe everything now or wait for an official fix?
Click to expand...
Click to collapse
What is your bootloader status locked or unlocked?
You can see it in bootloader menu.
yk1999 said:
What is your bootloader status locked or unlocked?
You can see it in bootloader menu.
Click to expand...
Click to collapse
Here's an screenshot of the Bootloader Menu, i cant tell if it's unlocked or not.
Btw, thank you alot for trying to help me bro. :good:
abdielmaiden said:
Here's an screenshot of the Bootloader Menu, i cant tell if it's unlocked or not.
Btw, thank you alot for trying to help me bro. :good:
Click to expand...
Click to collapse
Looks like your bootloader is locked. Sorry but with an locked bootloader i can't think of any ideas.( Don't try to unlock your bootloader unlocking it will erase all your data and void your warranty). You can wait for official fix or take it to a Motorola official repair center. I am not sure that erasing all data will fix your device. And erasing your data won't restore marshmallow (did you write lolipop by mistake? Because you can ota to nougut only from marshmallow i think). It will still be nougut.
Can you tell me how much it boots before restarting. does it shows the boot animation fully?
If it shows boot animation fully than maybe erasing all data can fix it.(I can't say for sure)
I will recommend you to wait for official fix.(If the data on internal storage is very important).
yk1999 said:
Looks like your bootloader is locked. Sorry but with an locked bootloader i can't think of any ideas.( Don't try to unlock your bootloader unlocking it will erase all your data and void your warranty). You can wait for official fix or take it to a Motorola official repair center. I am not sure that erasing all data will fix your device. And erasing your data won't restore marshmallow (did you write lolipop by mistake? Because you can ota to nougut only from marshmallow i think). It will still be nougut.
Can you tell me how much it boots before restarting. does it shows the boot animation fully?
If it shows boot animation fully than maybe erasing all data can fix it.(I can't say for sure)
I will recommend you to wait for official fix.(If the data on internal storage is very important).
Click to expand...
Click to collapse
Sadly, warranty expired and here in Mexico will cost me tons of money to repair, I would rather buy a new phone.
About your question:
1. It shows boot animation fully, I can even see the main screen for at least 1.5 seconds (where it asks me for password)
I'll have to try to erase all data, i need my phone for work purposes i cant wait Lenovo for an official fix, im sure it will take AGES for that...f*ck them.
By the way, here's the official response of Motorola Support in Lenovo forums:
It's correct to try removing the SD and SIM cards to attempt to recover the phone. Since it did not work, the next step is factory reset. Are you still able to access wipe data/factory reset in recovery?
Regards,
JM
Motorola Support
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Click to collapse
Again, thank you mate for trying to help me, i really appreciate :good:
A factory reset may fix it if borked data already on the phone from the previous version or an app is the cause.
I'm gonna have to say a factory reset is going to be the best route as I've had bootloops before with this phone and factory reset has always fixed it.
You "could" try plugging the phone to a computer to see if you can get MTP running and access to the partition and maybe that might stop the loop. During my WM/WP days when flashing my roms and radios, accessing the partition via MTP mode stopped the bootloop.
abdielmaiden said:
Yes I tried pressing power button 10 secs but it just restarts, and yes i can access the bootloader menu, im kinda lost here, If I wipe data will I go back to lollipop?
Goddamn i wish i never updated this crap, I had my 1 year old birthday photos i took yesterday in internal storage...
Should I wipe everything now or wait for an official fix?
Click to expand...
Click to collapse
So far you are the first with bootloop - will not be a fix.
I haven't stock recovery and don't remember - is there option "backup"?
Did you have "google photos app"? You should have all photos on google drive. Check it with pc(www.google..).
Only factory reset you can do for help.
More option has authorized service.
With locked bootloader you can't do anything more.
Thank you all, you were right, I just wiped data and phone is working again, unfortunately lost many important pictures that wasn't saved in the Drive :'(
Anyway, I'm testing nougat, looking good atm
You learned a valuable lesson. Always have more than one backup and always use an SD for the camera. Glad your phone is working again .
abdielmaiden said:
Thank you all, you were right, I just wiped data and phone is working again, unfortunately lost many important pictures that wasn't saved in the Drive :'(
Anyway, I'm testing nougat, looking good atm
Click to expand...
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Please edit your Original Post on the first page and add the solution that worked for you. It will help people who might face this issue in future.
autosurgeon said:
You learned a valuable lesson. Always have more than one backup and always use an SD for the camera. Glad your phone is working again .
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Click to collapse
^^^ THIS!!!
People need to consider phones for what they are... a big chunk of plastic, metal, and GLASS that we fumble with hundreds of times a day. You need to anticipate it will break, brick, bootloop, get lost, stolen, have an update fail, or whatever once in a while, they are not infallible and neither are we. Be prepared, it doesn't take much and it isn't complicated.
Pictures seem to be the most important things to people... INSTALL GOOGLE PHOTOS and set them to backup automatically, it is super easy, and assuming most people charge at home every night, the most photos you would ever lose are 1 days worth. And go to https://photos.google.com once in a while and open the app once in a while and see if they are backing up.
Install an SD card in your phone, even if it's a little 16GB or something, set it up as portable storage (important), and set the camera to save items there instead of internal memory... This in combination with the above measure will be a 99.9% guarantee you won't lose any pictures or videos.
People seem to really like having SMS and MMS copies, then INSTALL SMS BACKUP & RESTORE by Carbonite and setup daily, weekly, or monthly backups of all your text and picture messages to your online service of choice (I recommend Google Drive). Then log into Drive and check it once in a while.
Use Google's Backup Transport, it's built into Android... it will maintain a list of apps you have installed and if the app developer is relatively current with the features of Android, it will backup your settings too, and in the event you need to restore, factory reset, move to another device, or whatever, you can restore all your apps pretty quickly.
Use the Google services and your account, when creating contacts, calendar appointments, notes, etc... Use the Google account option so contacts and appointments are saved permanently to Google and you can access them from anywhere. Use cloud based services like Keep, Drive, etc. so you always have backups of stuff and avoid apps that don't support Google (or other cloud based) storage for important data.
Other apps have some facilities to backup settings, data, and other things related to the app.
Oh, and keep your Google account secure... know the password, have your backup and recovery information up to date so if you lose the password you can reset it via your work email, a SO's phone number, etc. Your Google account is your key to everything if you follow my suggestions.
All of these things can be done a stock device, without root or anything else special... As much as I hate to say it, if you lose data on your device it isn't Moto's fault, Google's fault, or anything/anyone else's issue, but it's your fault. This is no different than the data on your computer, laptop, tablet, or anything else you might own, it takes a little bit of prep and planning to keep from losing anything.
I have thought to myself many times I should write a tutorial on doing these things, and some other common apps and Android tools to backup data and maintain it automatically, but with the way people blame me sometimes for bricking their device with my other tutorials I have decided not to do so.
It always blows my mind how many of my students post on Facebook that they got a new phone and need them.digits. millennials who are sposed to be so tech savvy cannot turn on the features to backup their address book much less anything else.
Maybe as an early genx myself as I grew up with DOS and windows 1.1 beta o better understand the need for a backup....lol