Database Users

HD2 touch screen doesn't work

Hi guys,
This evening something wring happened with my HD2. Suddenly without any visible reasons touch screen stopped working. Actualy screen itself is working but it doesn't react on any touches. I did hard reset - no luck, screen is working but touch surface isn't, so basically my phone is almost dead :-(
Have you seen this behaviour ? Is there any possible way to fix it ? The only thing that comes in my mind which could cause something like this is static electricity shock, but if it kills HD2 screen I want my money back.
I guess now I should use warranty and this is just after 1 month of usage....

Just a stupd question
Don't be offended by my question, I just want to rule out the obvious.
You're not wearing gloves due to the cold outside?
Greetings
chuelibrueder

No, I'm not using gloves with HD2 :-(

I have the same problem. I believe that the connectors under the screen became loose.
I have send an email to htc and they told me to contact the retailer to check if they can replace the device and if not to contact the service center in Cyprus.
There is another thread about this issue here

i`m sure that warranty will solve it.. just contact your retailer.. good luck

Hmmm,
Yet another one having to go back due to hardware problems....
WB

I loose the touch screen today and the hardware button exept Home i think, i had to remove the battery and i waited 30s put it back and everything went in place, the phone had called one contact when i had the bug.
The only thing that happened before screen doesn't work and buttons : i received an MMS strange, i'm not sure i can rely on my phone
I only installed the 1.48 rom and the 3 patches (audio, sms and sd card)

20mihalko said:
i`m sure that warranty will solve it.. just contact your retailer.. good luck
Click to expand...
Click to collapse
I contacted the service center in Cyprus and they offered to repair it but they don't have spare parts right now. I've also send an email to the retailer and wait for their answer.
Seems i have to wait after Christmas for a repair or exchange.
The good thing is that by pressing the screen with my palm or giving it a few solid taps it works for some time.

bBeware keyboard layout!
I had suffer bye used hadwritting layout sometime it cause screen doesn't responds
try change keyboard layout not hadwritting

Just had the same thing happen with mine, powers up but the screen wont respond anywhere i press. I have tried hard reset AND soft reset, nothing!
Have just restored factory ROM, and deleted hspdl and dropped off at vodaphone in town. Im gutted!!

really seems to be a production problem: i had to send my hd2 back to htc for screen replacement just 4 weeks ago... same fault as yours: the touchscreen wasn't responding to input anymore!
the last weeks i noticed that many people had this problem too...

wow.. keeping a close eye on this.. guess the same problem from the HD is creeping up to the HD2..

Well im hoping vodaphone dont turn around and say its not covered under warranty etc, I had to [like most ppl] sign up for two years to get this phone, i aint gonna be to happy if i have to spend the next 21 months of my contract without the handset i wanted!

Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!

tnx!
dio62000 said:
Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!
Click to expand...
Click to collapse
YESSS!!! thanx mate this worked like a charm!!

VlaJko79 said:
YESSS!!! thanx mate this worked like a charm!!
Click to expand...
Click to collapse
Well, it's been a few weeks now and I've had this problem several times again and worse, even after a hard reset; and almost each time I could fix it by pressing the screen/hardware buttons, but that shouldn't be the way, because I don't think it's good for the hardware, so I searched the forum and I think I found the two culprits (maybe a combination of the two):
1. The problem occured exactly the same day I began using my 16 GB card, class 2. It once happened that when I had the locked screen problem I took out the card and it immediately unlocked. But every now and then the phone still froze, even when I took out the SD card if the problem occured.
2. Then I have put off the automatic light adjustment settings and guess what; no more freezes!
It looks like a combination of power settings and use of SD card. I'm not very technical, but even when it looked like it was a hardware fault at first, it now seems it's a software fault after all.

Touchscreen doesnt work
Well F4CK my screen will not respond to touch at all anymore seems that this is a problem that is not well addressed tmobile is sending out a new one but the question is when will the touchscreen stop working on that "new" one.NOT happy at all.

Well this has now happened to me....no touch response but hardware buttons working, screen still displays-- off to JB HIFI as soon as I can to replace.

OOOKK I had this problem when i just flashed my phone with a costum rom. As far i remember my phone fall down once or twice but not something bad. I have the silicone cover and screen protector. If it was a hardware problem i believe that it shouldn't work at all even if you had to use the hardbuttons. Which that was how i would have to use to unlock the screen. I will go back to the factory rom and settings to see if there is any difference. My current rom is AthineOS 3.14 and Radio 2.15.50.14.
If for any reason you want to access your cellphone and you don't have time go through troubleshooting. I Suggest you download mymobiler which connects the phone and you can use it through your pc. Make sure you take the sd card before you connect. Here is the website www.mymobiler.com

In my case, my phone was RIP. The touch screen stopped working after installing a custom ROM. I installed the latest official ROM from T-Mobile and my phone and came back to life

HD2 Touch Screen Not Responding

Hi Guys i hope somebody who knows about capacitive touch screens can help me! I have taken my HD2 apart to fix a smashed camera lense. On removing the back cover i used a small screwdriver to prise off the back case and unclip it all round. It came off with no problem, i fixed the camera and put it back together. When i turned the device back on the touch screen isn't responding to my finger on any screen. Like i turned the touch screen off! The hard buttons still wok but nothing from the screen. Nothing looks damaged (I.e the glass isn't smashed). I seem to think i might have damaged something when prising the cover off with the screwdriver. Please, any suggestions would be really helpful!!!

Can anybody out there help with this? I am currently without a phone :-(

I have exactly the same problem, but it happened from nowhere. I didnot unscrew anything. Please Help

Check the flex cable.. this part are very delicate.
is this :
http://img.diytrade.com/cdimg/92507...creen_Full_LCD_for_HTC_Touch_HD2_HD_2_LEO.jpg

same problem
ive got the same problem, mine just stopped working, i performed a soft and hard reset, removed the battery still nothing. it worked for a moment but once locked it stopped working again, only the hard buttons.

same problem but it works on and off. basically the screen will respond until the phone is put into hibernate. the after that id have to push the phone button and end button back and forth until it responds

Same Issue independant of ROM
Same issue here.
Funny thing is it started a week or two ago randomly out of the blue.
Same scenario:
lock the phone can't get touchscreen to respond for unlock
Judging by these posts everyone started seeing this about the same time, maybe it's a software issue or background app .
Help!

I have same problem. It can work for a couple of hours or in 1-2 days then just stop responding, almost every time when in hibernate. Lets just hope it's not hardware failure.

This started happening to me this morning. Out of 50 tries, managed to unlock the phone three times only. This happened out of the blue, right after i removed my phone from the charger.
Have soft reset, hard reset, reflashed ROM, but the issue still remains.
I really really hope this is not a hardware issue.
Does anyone out there know how to solve this? My phone is virtually unusable right now...

Same problem here, I've been testing for about 2,5 months now and today I've sent mine back to HTC . I think it's a hardware problem, tried everything from hard resetting to reflashing. When I press the HTC logo and keep it pressed the screen does respond again. Conclusion: hardware problem.

dio62000 said:
Same problem here, I've been testing for about 2,5 months now and today I've sent mine back to HTC . I think it's a hardware problem, tried everything from hard resetting to reflashing. When I press the HTC logo and keep it pressed the screen does respond again. Conclusion: hardware problem.
Click to expand...
Click to collapse
You're probably right.
I've also tried everything. But kind of strange that if I lock when not on home tab it seems to work. And the screen, almost always, reacts as it should as long as I just dont' lock it.

I just started to get this issue. touch screen works fine until it hibernates. reflashed, still happens. found this in my search:
htcphones.net/htc-hd2-problems-with-touchscreen/

just got off the phone with tmo. they are sending me a new one.

Yeah, it happened to me as well. I opened a new thread like a month ago explaining the problem: http://forum.xda-developers.com/showthread.php?t=710282&styleid=15
and I contributed in another one concerning the same issue here: http://forum.xda-developers.com/showthread.php?t=708530
Summing all up, it ain't caused by a software or a ROM of some kind (at least in my case) because soft and hard resets didn't solve it nor did the flash of a stock ROM. The most probable cause is a digitizer (touchscreen) defect that appears randomly and totally out of the blue. The only thing to do in my opinion is to send the phone in for repair, which I did. It came back with a check mark on "calibrated screen" checkbox. As of now phone's working fine and I hope they solved it even though I read of other people who have had their leo's screens completely replaced..
A curious side note: htc care reset to zero my phone's call duration timers..

I'm not sure if it's the screen. In my case I think it's the connector from the screen to the motherboard, because pressing the housing seems to help.
But let's see if HTC is able to repair it, I hope they are, because the problem is so random they might not even see it

After losing functionality on my touch screen for a week, finally decided to send it in. Took the trouble to revert my HSPL to original and Stock Rom.
Repair should take about a week. Now I'm stuck with an ancient Nokia 6230i for this week. I feel so lost without my ppc. Have had one for as long as I can remember.
Hopefully the phone comes back okay...

I've had so much problem with the screen not responding so I did all backup then reflashed, hard reset to put the device back to stock. Did this during the weekend, I even fired up my old iphone 3g to have as backup phone.
All set today to go to the store and have it repared under warranty.
But since Sunday evening it works perfect. I've been testing it a lot and the screen has not stop responding even once.
This might be just temporarily but does anyone else experienced something like this?

Mine sometimes worked well for hours... days... but eventually the problem came back.

Mine died on me when I was actually out of the country (stuck in Vietnam without a phone). It would work for 5 minutes, then stop for hours. I would have to switch my phone on and off for a couple hundred times before it worked for another 5 minutes...
Got so tired of it that i sent back my HD2 for warranty repair. Expect it to be back tomorrow (or Friday at the latest). Hope there's no further problems with it.

I hate to say it, but the HD2 is known for its highly defective touchscreen. Even when it's working, a lot of people experience strange and bothering events, such as the touchscreen "touching" itself, a very high/very low screen sensitivity all of a sudden, the tilting of the screen to one of the four corners of the device and so on and so forth.
With a device so expensive one would expect it to work flawlessly. Seems to me that HTC doesn't think the way we do...

Touchscreen does not work

hello, recently my phone's touchscreen does not work. Only when I initially turn it on, it will work until I turn off the screen or if someone calls, I am able to answer then the touchscreen works. Other than that, if I power on the screen, I cannot unlock it at all. I am currently using NAND version of Android on my phone and it have been perfectly fine for weeks. Does anyone have any clue? I have already tried to load a different version of the rom but still the same problem is occurring.

Could be a hardware problem. Send it back for repair.

This is a hardware problem. Send it back to HTC for repair.
Sent from my HTC HD2 using Tapatalk

Try turning on your screen with the other buttons beside the red end call one.
This happened to me, however, eventually, it stopped working whenever i pressed any of the other buttons to turn on the screen for touch to work also, so it's best to send it for repair while you still can.

For all of you having issues with screen freeze, here is my take. (Before I waste any of your time, I just want to say that I finally had to send it to HTC for repair) This is NOT a software issue but a hardware issue.
I have been flashing roms ever since HTC 8225 came out. I don't want to sound like an expert, but I am an above average user.
I have been using my HD2 for over a year. Then the screen started freezing out of the blue after it locks. Then I had to reboot it and it worked as long as it didn't lock.
Then I figures out that it started working when i awoke the phone by pressing the "BACK" button. So I kept doing that for a while till that stopped working. Then I figures out that if I tilt the phone sideways, almost like changing the screen to landscape, brought it back to upright position, and pressed the back button, it unlocked. However, this also stopped working after few days.
(I also tried to flash many different roms to make sure that this is not a software problem)
Finally the touchscreen stopped working altogether.
Then I called HTC to see if I was still under warranty. I thought I was way past the warranty period but HTC said that I was under the warranty. So I send in the phone for repair and it is on the way back from repair. I didn’t have to pay anything since it was still under warranty.
If your phone is under warranty, send it in for repair as soon as possible. Even if it works for a little while, it needs to be fixed.
I just wrote what I have learned by trying different things. When I flashed factory roms and the screen is totally unresponsive, I concluded that it is a hardware issue.
If you know better, share it with the community!

Thanks for the response everyone.
I have tried to turn on the phone using any other button but the red button and it works. But as most of you already experienced, it will probably get worse. I don't think my phone is under warrantee anymore so is there a repair kit for this?

I have worked on a handful of HTC phones but the HD2 is different. You need to use a soldering iron to remove the touch screen connection. I personally don’t like to deal with stuff like that! As far as a kit, I am not sure. There are videos on youtune which can walk you through changing the screen. Then again, I am not sure what needs to be changed. Is it the screen? Is it the digitizer or something else? Keep searching... Good Luck!

digitizer broken, send the HD2 for repair
Obviously, if you phone still falls into warranty period, reflash original stock WM
good luck

[Q] Touch screen not working on HD2 using Ultimate Droid 3.2.5

I have been using Ultimate Droid 3.2.5 for a couple of months now and a few days ago i pick up my phone to make a call and the screen doesn't respond when I touch the screen. Only the bottom buttons and volume buttons work. At first, if i I play with the buttons at the bottom i can usually get the touch screen to repond. I tried to wipe data/dactory reset and reinstall rom but now I cant even get it to work like before. Only thing I can do now is answer calls and call back the last person that called me. Has anyone else had this problem?PLEASE HELP!!! Thanks!

Did you eventually find out what cause this issues?
I think my phone is behaving similar, I'm using different Android ROMS for quite a while now, and suddenly without any apparent reason the touchscreen isn't responding very often after waking up the screen. It won't happen if the screen is on and the touch screen is working, only after a wakeup..
Sometimes it's just impossible to get it working again, and I'm forced to wait a while until it decides to respond again. It kinda feels like the phone is forgetting to wake or initialize the touchscreen properly.
ROM and Kernel changes didn't solve this so far.
I think the issues originally started with Typhoons CM7 NIGHTLY 3.7.1 / tytung 12.4v3 for me.

Actually I never found out what the problem was. I just flashed it back to stock and had T-Mobile send me another one. That was in May and actually a few days ago it happened to my phone again. So this time they sent me an HD7. It really sicks that they dont have that phone anymore. Cant do sh*t with this HD7!

Same here the Power Button is the problem, you just have to train yourself not to use it. I use Button Savior and Button Remapper. On my second HD2, luckily T-Mobile sent me a HD2, but that was in like March, right before my one year was up.

Make sure you keep this one working cuz there will be no more HD2! I may find one on Craigslist or something. This HD7 and Windows 7.5 really sucks monkey nuts!!!

tcole said:
Make sure you keep this one working cuz there will be no more HD2! I may find one on Craigslist or something. This HD7 and Windows 7.5 really sucks monkey nuts!!!
Click to expand...
Click to collapse
Yea I played around with WP7 on the HD2 when it first became avaliable and wasn't really worth the time and trouble it took to get it on there. One month later I went back to NAND and haven't looked back.

Same here! Registering Zune was a problem at first.

Thanks for your quick response! Yeah, seems to be a problem with the end button / flex connector of digitizer
I found another helpful thread about this issue: The Infamous Unresponsive Digitizier Screen Possibly Solved!
Obviously you need to replace the digitizer to fix this problem.
I'm sticking to the solution of not touching the button at all, there are apps to turn off the screen and shutdown the phone. At least waking with any other buttons works most of the time for now, but it's not really a long-term solution.

Wish I would have saw that thread b4 i sent my phone back!!!

HD2 touchscreen with MIUI rom won't respond !

I tried soft reset, nothing. Pull'd out battery reboot, nothing. Can you guys recommend me with a few steps i should take ?
Thanks a lot i really need my hd2 this week

Task 29, flash winmo stock, check if touchscreen if working. If it is, flash HSPL 2.08, flash radio, MAGLDR, then android, check if it is working, if it isn't then try a different rom. If from winmo it isn't working, then more than likely it is a hardware problem, eg. your end key is interrupting touch inputs, so take it into repair, although currently HTC is facing repair problems so if you're willing to wait say a month or so, then sure, but if it were me, i'd just buy a new phone.

Mann....i now feel that Android NAND is what gives users so many touch screen problems....yikesss !!!!

Im trying taks 29 now.

I installed this WinMo rom after task 29 and a hard reset:
Energy™-.¸¸.·´¯ 6.5|21916 / 6.5.X|29020 * Sense 2021
Still no touch screen. But the hardware keys are working. Will this be the end for me of a fantastic device and ****ing up 190 euro's

worst situation ever! when you slice your finger to unlock it and nothing happends !! it's a very common problem, HARDWARE related, not android nand related, i've been in the same situation after installing an app, somehow the screen became unresponsive.
i read somewhere that if you pressed a little hard above and arround the power button, the touchscreen starts to work again, because the digitalizer´s conectors are arround there, and i tried that and guess what?? it worked! after that installed button saviour app and never pressed the power button again.
but sadly, after a while the screen becomes unresposive again, so it´s just a temporal solution, now my touchscreen has become completly unresponsive and that trick doesn´t work any more

sounds like the digitizer issue thats been banded about on here

by the way, there are thousands of threats in the forum regarding the same problem, try to give them a read

huevo0000 said:
by the way, there are thousands of threats in the forum regarding the same problem, try to give them a read
Click to expand...
Click to collapse
I did read some, didn't gave me a single working solution. Is this a common problem with HD2's ?
My warranty is gone. Should i try to take it to a local repair shop ? Or take out my baseball bat and give it a good swing ?

It wasn't really supposed to happen you see. Android just requires us to use a lot of buttons and well, the hardware design wasn't meant for the buttons to be pressed a lot, so this happens, if you're unlucky.

Didn't use the power button that much really. Im thinking about selling my hd2 and buying a palm pixi to use for a couple of months. How much should i charge ? 60 bucks ?