Database Users

HTC incredible endless boot loop

i have a non-rooted HTC incredible, however it's stuck in an endless boot loop. I can enter recovery, but that's about it.
any suggestions as to what i can do?

hard reset may work
Sent from my Incredible using XDA App

i tried hard resetting it. this did not solve the problem.

ok. if you are not rooted, take ot back to big red and get a replacement. from what i hear, the incredible is not that well made. i know that on my inc-- sometimes haptic feedback gives out, sound gives out, amd it overheats
Sent from my Incredible using XDA App

jdkoreclipse said:
ok. if you are not rooted, take ot back to big red and get a replacement. from what i hear, the incredible is not that well made. i know that on my inc-- sometimes haptic feedback gives out, sound gives out, amd it overheats
Sent from my Incredible using XDA App
Click to expand...
Click to collapse
i am the second owner of the incredible, and apparently, the warranty only applies to the original owner.

Are you root?
When and how did this start happening?

jdkoreclipse said:
ok. if you are not rooted, take ot back to big red and get a replacement. from what i hear, the incredible is not that well made. i know that on my inc-- sometimes haptic feedback gives out, sound gives out, amd it overheats
Sent from my Incredible using XDA App
Click to expand...
Click to collapse
Sounds like you got a bad one. Mine is perfect. No issues.

JaydenR said:
Sounds like you got a bad one. Mine is perfect. No issues.
Click to expand...
Click to collapse
im actually thinking of taking it back and getting a moto droid. i love the dinc, but it is poorly made.
Too bad i cant return, as i got it on release day. maybe if i can pick a good fight with the vzw guy, i could swap it out.
Sent from my Incredible using XDA App

JaydenR said:
Are you root?
When and how did this start happening?
Click to expand...
Click to collapse
i'm not rooted. i was just using the phone normally and then it randomly rebooted. now it's stuck in a loop.
do you guys think if i apply a manual non-rooted update it would fix the problem?
if yes, where can i get a link to download this?

RUU
You should try running any of the stock RUU's; maybe even the most recent one (although I make no warranty; and this is at your risk). Perhaps your reboot loop is a heat related issue due to a faulty radio which is working too hard.
http://www.shipped-roms.com/shipped/Incredible/
has the RUU's although it is not clear as to how long.
I am on my 2nd incredible; first one overheated and would then would do a 4-13 white screen / black screen / white screen / ... until it would move on.

theanswer said:
i'm not rooted. i was just using the phone normally and then it randomly rebooted. now it's stuck in a loop.
do you guys think if i apply a manual non-rooted update it would fix the problem?
if yes, where can i get a link to download this?
Click to expand...
Click to collapse
edit: post is useless.
Sent from my Incredible using XDA App

Try the RUU that was posted.

jdmba said:
You should try running any of the stock RUU's; maybe even the most recent one (although I make no warranty; and this is at your risk). Perhaps your reboot loop is a heat related issue due to a faulty radio which is working too hard.
http://www.shipped-roms.com/shipped/Incredible/
has the RUU's although it is not clear as to how long.
I am on my 2nd incredible; first one overheated and would then would do a 4-13 white screen / black screen / white screen / ... until it would move on.
Click to expand...
Click to collapse
these RUUs require the phone to be turned on though. i cant get past the boot screen

theanswer said:
these RUUs require the phone to be turned on though. i cant get past the boot screen
Click to expand...
Click to collapse
download the downgrade image. it will be found in the ota thread in the dev section.
Sent from my Incredible using XDA App

jdkoreclipse said:
download the downgrade image. it will be found in the ota thread in the dev section.
Sent from my Incredible using XDA App
Click to expand...
Click to collapse
just want to confirm, you want me to follow this:
http://androidforums.com/all-things...16-how-revert-back-earlier-version-hboot.html

theanswer said:
just want to confirm, you want me to follow this:
http://androidforums.com/all-things...16-how-revert-back-earlier-version-hboot.html
Click to expand...
Click to collapse
put this on the root of ypur sd card, boot into bootloader, and let the phone do the rest. YOU MAY LOSE ALL DATA
http://www.mediafire.com/?yum40znzwmmmtyl
Sent from my Incredible using XDA App

jdkoreclipse said:
put this on the root of ypur sd card, boot into bootloader, and let the phone do the rest. YOU MAY LOSE ALL DATA
http://www.mediafire.com/?yum40znzwmmmtyl
Sent from my Incredible using XDA App
Click to expand...
Click to collapse
just tried this, and it did not solve the problem. any other suggestions?
thanks for the help btw, i really appreciate it.

theanswer said:
just tried this, and it did not solve the problem. any other suggestions?
thanks for the help btw, i really appreciate it.
Click to expand...
Click to collapse
ruu, hard reset, and stock img, that is it. Your dinc is hosed. I hope you have insurance??? (this is the part where you say yes)
Sent from my Incredible using XDA App

Welp
While it may not help you, it can't hurt to say. I was having huge reboot issues ... highest number was 13 initial white screen / black screen cycles. I could also NEVER get into Recovery (I could get into HBOOT but when I chose recovery, it would do TWO reboots, the second being full). A battery pull was usually needed.
However, the one thing that allowed me into recovery, etc., was to let the phone charge overnight to 100% and let it be. In the morning, the phone was charged and cool. At that point, I could easily get into recovery, start up, etc.
While I am sure you have tried this; just wanted to note to make sure your phone is cool and you did a battery pull for at least 10 minutes.

I too have this issue
I also have a stock incredible that I bought second hand, which when i bought it, I checked to make sure the device was ok. When I activated it like 2 minutes later it entered a reboot loop. I thought it might be a botched PRL so I went to the Verizon Rep (I met the seller at vz store) and he performed a forced activation. It continued the reboot loop so I took it home. I noticed that if I was outside or near a window, the phone would act normally. I used this discovery to root it and install a recovery. I flashed a few kernel/rom/radio combinations including stock rooted but there was no luck. I flashed back to RUU and it continued to reboot loop. The next day I reversed the activation back to my Eris. 20 minutes later the phone is perfect. I reactivated the device and it commenced rebooting immediately. I took it back to the store and they noted the same behavior. I'm pretty sure it's a faulty radio but since it wasn't activated on the original # they couldn't warranty it. They did tell me if the original owner activates it, they will warranty it so were gonna do that. I hope nobody else has this issue, but if you have this problem, try RUU, and if that doesnt fix it, it's likely hardware failure

[Q] PLZ help, Getting replacment phone soon...

So I am having issues with my G2, the quality in calls is horrible, and been getting worse. (Voices on other end cutting in and out, but the other party can hear me just fine)
SO I called T Mobile, and they are sending me one free of charge(Bare-bones, just the phone, I keep my battery, sim, sdcard, etc)
MY QUESTION IS: Before I send my current G2 back to t mobile, should I put it back to main factory settings??? (I have visionary, gscript, setcpu, etc.) I don't want them to see that, and them be like you voided it, so now you have to pay for two phones.
So do I set it back to factory, and if so, how do I do that, so they don't know I rooted it? I'm sorry I tried searching the forums, and did not find anything.
Thank-you in advance for your help.

crazedfan88 said:
So I am having issues with my G2, the quality in calls is horrible, and been getting worse. (Voices on other end cutting in and out, but the other party can hear me just fine)
SO I called T Mobile, and they are sending me one free of charge(Bare-bones, just the phone, I keep my battery, sim, sdcard, etc)
MY QUESTION IS: Before I send my current G2 back to t mobile, should I put it back to main factory settings??? (I have visionary, gscript, setcpu, etc.) I don't want them to see that, and them be like you voided it, so now you have to pay for two phones.
So do I set it back to factory, and if so, how do I do that, so they don't know I rooted it? I'm sorry I tried searching the forums, and did not find anything.
Thank-you in advance for your help.
Click to expand...
Click to collapse
You may as well, just to be on the safe side. Plus, that way it'll erase all of your personal information from the phone before they receive it back.
Menu > Settings > Privacy > Factory data reset

The issue you described sounds like a network issue, don't be surprised if it continues on the new G2.
Sent from my T-Mobile G2 using XDA App

TheMan42 said:
The issue you described sounds like a network issue, don't be surprised if it continues on the new G2.
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
Well the thing is, all of my tombile phones(G1, Cliq) ive had before this, the reception was fine. Also while Im on my G2, I have full bars, and the other end can hear me fine, they are just coming in bad.
Doesn't that sound like a speaker issue????

I also think it is a network issue. I'm having similar problems, more with data right now as I'm not making or getting very many calls on this new number. I'm on my 2nd G2 BTW

Same problems here. Waiting on IT'S update....
Sent from my T-Mobile G2 using XDA App

pdxrealtor said:
Same problems here. Waiting on IT'S update....
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
Hmm, what do you mean on "ITS" update? Or were you meaning OTA update?

Lol. OTA.....
STILL breaking in the HTC keyboard.
Sent from my T-Mobile G2 using XDA App

pdxrealtor said:
Lol. OTA.....
STILL breaking in the HTC keyboard.
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
LOL i figured that is what you meant...sad news though. I am on the OTA Update, and still having the issues.
Can anyone else weigh in?

crazedfan88 said:
LOL i figured that is what you meant...sad news though. I am on the OTA Update, and still having the issues.
Can anyone else weigh in?
Click to expand...
Click to collapse
Sorry, but BUMP

Is the screen protector that came with the phone still on? It covers up the front speaker, I'm sure you figured that out...

The ear speaker is not centered on the phone i seam to hear better with the left corner of the phone to my ear hope this helps you with your new phone
Sent from my T-Mobile G2 using XDA App

im on my 4rd replacement 2 days ago. 1st day after receiving it, it worked fine. However, after the OTA the next day i now experience the same problem with my 3rd hand set which is drop calls, data signal jumping from H to E alot and never stable. i dont know what else to do but to keep it for another few days and see what happen if it doesnt get better guest it be it for G2

KidHuyDiet said:
im on my 4rd replacement 2 days ago. 1st day after receiving it, it worked fine. However, after the OTA the next day i now experience the same problem with my 3rd hand set which is drop calls, data signal jumping from H to E alot and never stable. i dont know what else to do but to keep it for another few days and see what happen if it doesnt get better guest it be it for G2
Click to expand...
Click to collapse
I'm right there with you. I might try another replacement but I think I'm going to get the same thing. Going back to T-Mobile tomorrow and see how I feel.

I swapped out my Vibrant for a new one and forgot to delete the file for root

I swapped out my Vibrant for a new one and forgot to delete the file for root. Is this a problem or will T-Mobile not even notice the file and just wipe the internal mem? I unrooted it before I sent it in but I forgot to delete the file.

Authorities have been notified..... probably on their way to your house now......

alecjake said:
I swapped out my Vibrant for a new one and forgot to delete the file for root. Is this a problem or will T-Mobile not even notice the file and just wipe the internal mem? I unrooted it before I sent it in but I forgot to delete the file.
Click to expand...
Click to collapse
Pack your bags, get on the first flight out of town.
Sent from my SGH-T959 using XDA App

Hahaha nice jokes.
Don't worry they don't check every phone infact they putthe phones on racks and a computer auto turns them to stock erasing everything
No worries
Sent from my SGH-T959 using XDA App

I bricked mine and sent it back to them with a custom rom and a i9000 kernel on it....no problem once its in good physical condition they wont give you any trouble
alecjake said:
I swapped out my Vibrant for a new one and forgot to delete the file for root. Is this a problem or will T-Mobile not even notice the file and just wipe the internal mem? I unrooted it before I sent it in but I forgot to delete the file.
Click to expand...
Click to collapse
Vibrant + Nero + OCLF

I hope you don't get charge cuz if they find out you will. Trust me I got a couple of friends working for Tmo.

I did the same thing OP, no big deal... I didn't get charged..

When I got mine I asked the sales person about rooting the phone. Keep in mind this is a salesperson and not T-Mobile corporate, but she really knew her stuff. She was the one everyone else in the store went to for help when they were not sure of the answer to a customer's question.
She said, if you have to return it just get it back to looking stock. Have the stock ROM on the phone and remove any obvious root or root required apps if they are still installed after you put the stock ROM on there. She said if it made me more comfortable I could remove busybox and su, but that nobody was going to go digging into the file system to see if the phone was rooted.
Basically they know, even if they don't officially acknowledge, that rooting the phone does not break it. If the phone is running stock firmware and it is still having issues then it is highly likely that the issue is hardware. Also, the preliminary acceptance or denial of the claim is done in store. If it makes it back to the factory it is pretty much accepted unless something really fishy pops up, like it is obvious you have been dissembling the device. They might kick it back if they find a FFC or soldering at the GPS antenna, but they are not looking for the su executive at that point.

They don't check the phones out that they get back they just restore them or whatever
lrobles787 said:
I hope you don't get charge cuz if they find out you will. Trust me I got a couple of friends working for Tmo.
Click to expand...
Click to collapse
Vibrant + Nero + OCLF

Yeah. Everyone is right. No worries. I ducked up a captivate on a30 day test drive with ATT, I took it back with stock ROM and even left superuser icon on there just hid it with launcher pro. Shouldn't have any problems. I didnt and believe they didn't wanna take that phone back on day 29.
Sent from my ADR6300 using XDA App

I've sent mine to samsung after i bricked it messing with roms, it was sent in with absolutely nothing original software wise.
didnt even get a warning. they flashed and sent it back A-ok

did i brick my phone?

used unrevoked 3 to root my phone, did a backup, then attempted to install CM6. during the process, my phone shut off (i dont believe it was the battery, as it was fully charged and plugged in). now once in awhile (rarely) if i attempt to boot into recovery, the white htc evo screen will appear for a second or two, then the phone will shut back up.
what are my options?

i wouldn't expect anyone to reply with any real answers until you are more clear about your problems & what you've done already to try & fix them. not to mention, hardware specifics..

exempt said:
used unrevoked 3 to root my phone, did a backup, then attempted to install CM6. during the process, my phone shut off (i dont believe it was the battery, as it was fully charged and plugged in). now once in awhile (rarely) if i attempt to boot into recovery, the white htc evo screen will appear for a second or two, then the phone will shut back up.
what are my options?
Click to expand...
Click to collapse
Put this on your SD card. http://db.tt/uo4mOhh remove "_RA_2.2.1" and place on the root of your SD card. Once you get the "white screen" it will re install a recovery. Just make sure you go with it in bootloader (white screen) prompts.
Sent From My HTC Evo 4G On The Now Network From Sprint Using Tapatalk Pro!

drdrewdown said:
i wouldn't expect anyone to reply with any real answers until you are more clear about your problems & what you've done already to try & fix them. not to mention, hardware specifics..
Click to expand...
Click to collapse
Figured since this was the EVO forums it would be assumed I have an EVO
I havent attempted any solutions yet, as I wanted to be sure of something before trying. As for the problems, what is unclear? Rooted successfully, attempted to flash CM6 and phone went dead and no longer turns on.
So I should use something else to get it on the SD card, then try to start phone?

exempt said:
Figured since this was the EVO forums it would be assumed I have an EVO
Click to expand...
Click to collapse
Damn...I thought this post was for a BlackBerry Storm. But on a serious note, he was asking about what hardware version, hboot, etc... Hardware version 002? 003? 004? 007...wait, James Bond?

exempt said:
Figured since this was the EVO forums it would be assumed I have an EVO
I havent attempted any solutions yet, as I wanted to be sure of something before trying. As for the problems, what is unclear? Rooted successfully, attempted to flash CM6 and phone went dead and no longer turns on.
So I should use something else to get it on the SD card, then try to start phone?
Click to expand...
Click to collapse
Card reader or other phone.
Sent From My HTC Evo 4G On The Now Network From Sprint Using Tapatalk Pro!

tgruendler said:
Damn...I thought this post was for a BlackBerry Storm. But on a serious note, he was asking about what hardware version, hboot, etc... Hardware version 002? 003? 004? 007...wait, James Bond?
Click to expand...
Click to collapse
ah, that does make more sense. HW 003, HBOOT is 2.10

Rydah805 said:
Cars reader or other phone.
Sent From My HTC Evo 4G On The Now Network From Sprint Using Tapatalk Pro!
Click to expand...
Click to collapse
that fixed it! thank you!

exempt said:
that fixed it! thank you!
Click to expand...
Click to collapse
no problem. glad i could save your sanity and save you a trip to going to the sprint store then waiting an hour for diagnostics then getting a replacement when you really didn't need anything but a recovery re-flash. =]

I found a TMO store with the Gingerbread SDCARDS but>>

I found a store in my town that had the SD Card gingerbread update so I went there today. While I was waiting to be seen, I saw a My Touch 4g get updated using the SD Card by a customer service person. It took about 10 minutes. I was encouraged to see how quick it took. Now it was my turn. The customer service (C/S) who assisted me was a former tech support person for Tmoble who was now working in a store. She was very knowledgeable and very nice. She took my sdcard out and put in the gingerbread sdcard. The update started. There was about 10 steps that the update had to go through. The first step was 'bootloader'. The C/S said that this was the first G2 that she has done. She said she had done her My Touch 4g Slide and the update went smooth so again I was encouraged. I was happy to not have to wait for the OTA.
Well the update started on the first step and 45 minutes later, it was still on the first step. So she stopped the update to allow me to do a factory reset of my phone and I did so. The store had two gingerbread sdcards so she tried the second one on my phone. I went to starbucks for coffee and 20 minutes later, the update was still stuck on the first step. So, she told me that there was something wrong. She asked me if I had done anything to the phone? I said no. I told her that this G2 was a replacement phone that I had just recieved about a month ago because my first G2 stop charging. Well she gave up and so did I.
I called TMO C/S and they said that they had no record of the G2's having problems with the store gingerbread sdcards. He first asked me if I had any third party apps on my phone, I said no. They told me that the cards did not come from them but they came from HTC. So, I called HTC. The guy there commenced to reading the press release that we all have read a thousands times about being able to go to the store and get gingerbread after August 6. He also told me that he had no record of G2's having problems getting the update at the stores. I asked him if the same SD Card was to be used on the My Touch and on the G2? He said that he did not know and yes he was tech support . He advised me to call HTC headquarters at a different number and ask them that but they were closed.
I know some of you are gonna tell me to do the update myself with the links that are eveywhere on the web. Well, I'm not gonna do that. Tmo and HTC gotta get it together. They are running a business and they MUST do what they say they gonna do. I know that TMO don't have to provide any updates, I know this but they are offiering the updates and they tell us to wait for the OTA or go to a store after the Aug 6. Well I did that, I got nothing. By the way, there are three TMO stores in my town and only one had the SDCARDS. Peace

Well they DON'T know what they are doing otherwise the custom rom community wouldn't be as big as it is if they were able to get anything right themselves. So your **** out of luck. Let us know when you want a good working phone.
Sent from my HTC Vision using XDA Premium App

xsteven77x said:
Well they DON'T know what they are doing otherwise the custom rom community wouldn't be as big as it is if they were able to get anything right themselves. So your **** out of luck. Let us know when you want a good working phone.
Sent from my HTC Vision using XDA Premium App
Click to expand...
Click to collapse
That's being kinda rude. If he doesn't want to root or apply manually he doesn't have to. He's just telling us what happened. No need to be rude.
OP, if the SDcard update didn't work, you should wait and see if you can get the OTA. If the OTA isn't working for your device either, you should contact T-mobile and express that you'd like a phone with 2.3 or will properly update to 2.3, assuming that you don't want to root or manually apply the update yourself.

That's ridiculous....minus the rude part, it is true tmobile and htc would much rather see you buy one of their newer phones and renew your contact than get a good working update. Try custom roms if you can...the vision is one of the easiest to root and stable when rooted and there are hundreds of roms around, I'm sure theres some rom gingerbread flavored you'll like.
Sent from my HTC Vision using XDA App

Whether you choose to root or not, it's your device and you can do what you want with it. If you want the stock T-mo experience, then they should give you what they promised you. Good luck!

While I disagree with you rooting (many of the problems here are people who shouldn't even need to root in the first place, it's not for everybody), I don't understand why you wouldn't manually update. Download the file, name it update.zip, put on your sd card root, press a few buttons, done!
Sent from my T-mobile G2 using Tapatalk

Nospin said:
While I disagree with you rooting (many of the problems here are people who shouldn't even need to root in the first place, it's not for everybody), I don't understand why you wouldn't manually update. Download the file, name it update.zip, put on your sd card root, press a few buttons, done!
Sent from my T-mobile G2 using Tapatalk
Click to expand...
Click to collapse
Exactly, easiest thing to do
Sent from my T-Mobile G2

I may have the answer. You said that you had received the phone as a replacement. Did it already have gingerbread on it? Remember that some of the phones people were getting as replacements had gingerbread 2.3.3 on them and if your phone was one of those you can't update from 2.3.3 to the final release which is 2.3.4. Just a thought.

rkwhyte2 said:
I may have the answer. You said that you had received the phone as a replacement. Did it already have gingerbread on it? Remember that some of the phones people were getting as replacements had gingerbread 2.3.3 on them and if your phone was one of those you can't update from 2.3.3 to the final release which is 2.3.4. Just a thought.
Click to expand...
Click to collapse
The replacement phone I received was 2.2.

xsteven77x said:
Well they DON'T know what they are doing otherwise the custom rom community wouldn't be as big as it is if they were able to get anything right themselves. So your **** out of luck. Let us know when you want a good working phone.
Sent from my HTC Vision using XDA Premium App
Click to expand...
Click to collapse
I am very familar with rooting. I rooted my G1 within 5 months of having it and it stayed rooted for a year and half more until I retired it and got the G2. The reason I chose not to root my G2 was because I did not want to be contastantly flashing and removing roms and fixing issues. I got tired of baby sitting my G1. I have other things to do.

brownbomba said:
I am very familar with rooting. I rooted my G1 within 5 months of having it and it stayed rooted for a year and half more until I retired it and got the G2. The reason I chose not to root my G2 was because I did not want to be contastantly flashing and removing roms and fixing issues. I got tired of baby sitting my G1. I have other things to do.
Click to expand...
Click to collapse
So... you tried a bunch of half-baked "roms" made by a bunch of kiddies who don't know what they're doing and found it a royal PITA. Ever heard of a "superstock" system image? Its basically the factory image with a few goodies added in, specifically ROOT. It doesn't require any "babysitting", but opens the door for some amount of enhancement, like the ability to change your hosts file (usually used to block spam), or the ability to delete useless cruft from the system image (i.e., you don't like the gmail application? Delete it.). You don't have to go with a full out special brownies system, but it is nice to at least gain control of what you own.

The store I work at finally got the SD cards to update, but the G2 update will not install.
The update works fine on the mytouch 4g, so the card is goood.

Well that sucks. Hope you get the issue resolved soon.

Looks like I figured it out. The G2 would only update if the battery was %100 charged.
Any less and it would freeze during the update.
Now that I know the update works I'll try and post the files when I get home.

Thanks atlp99!
I'd really like to get my hands on that file. I assume it is a pc10img.zip ? Seems like this is the best solution for those of us running the 2.3.3 leak...

G2 2.3.4 update pc10img
Here is the G2 update off of the micro sd cards the stores are receiving.
https://rapidshare.com/files/3796067356/PC10IMG.zip

Works for 2.3.3 leak!
Just used this file to update my G2 running the 2.3.3 "leaked" gingerbread rom. No problems. Just slip the file into your root directory, and hold the volume down while turning the phone on. Piece of cake. You will lose your application data, of course, but you'll be updated...

atlp99 said:
Here is the G2 update off of the micro sd cards the stores are receiving.
https://rapidshare.com/files/3796067356/PC10IMG.zip
Click to expand...
Click to collapse
No less than a day after I suck it up and downgrade my G2 to 2.2 so I can update (using update.zip) to 2.3.4 does the PC10IMG.zip get posted. My lack of patience kicked in. Nevertheless, thank you for posting this!

Blink37x said:
No less than a day after I suck it up and downgrade my G2 to 2.2 so I can update (using update.zip) to 2.3.4 does the PC10IMG.zip get posted. My lack of patience kicked in. Nevertheless, thank you for posting this!
Click to expand...
Click to collapse
Hopefully a dev can finally make a debloated with goodies added rom! Please god!
Sent from my HTC Vision using XDA Premium App

atlp99 said:
Looks like I figured it out. The G2 would only update if the battery was %100 charged.
Any less and it would freeze during the update.
Now that I know the update works I'll try and post the files when I get home.
Click to expand...
Click to collapse
Having my battery at 100 percent did not work for me. The update still just sat there looking at me. This is crazy buy while I was trying to figure out what the problem was. I decided to do checkin and about 5 minutes later, I got the updae OTA