Database Users

HTC are Utter Rubbish! edited - because I may have upset some users..

Sorry to say that I recently went from a wizard (which I've had for 18 months) to a hermes...disappointed doesn't even begin to describe my experience.
I had the 'brick' as I've come to call it, 3 days and already it's deceased.
Started getting the 'phantom taps' and now no TS at all.
Rebooted a dozen times and it just wont get past the screen alignment...in fact if you sit and watch it does it itself!
I even know what the issue is as it's been reported in the past but you'd think HTC would've sorted it by now.
HTC are palming off shonky goods as cutting edge.....really disapointed.

Did you flash a custom ROM onto it? Is it a hardware problem? In any case, it's covered by a warranty, you probably just got a defective unit. IMO, the upgrade from my wizard to hermes was a HUGE difference in performance and I'd never go back.

hardware related
Its hardware related....as the device gets warm (probably room temperature!) the screen expands and the TS membrane is pinched. All kinds of fun ensues!
There's no warranty on it..so it wont be going back.
Chalk another one up to experience.

if you have no warranty then you prob didn't pay much and you prob didn't get a new unit, and you prob didn't even get from a reputable place....so buyer beware...if the deal was to good to be true it prob was and did you ever think to ask yourself why the unit was for sale in the first place.

Assume a lot dontcha
It's brand new...from a friend who upgraded almost immediately to a HTC Touch.
You are correct though - didn't cost me a bean - shame my wizard's already gone....
oh..and while you're at it...get off yer high horse!
Assuming that I'm a dumb hick who'll buy anything that's cheap is a bit insulting..

Andy Phillips said:
It's brand new...from a friend who upgraded almost immediately to a HTC Touch.
You are correct though - didn't cost me a bean - shame my wizard's already gone....
oh..and while you're at it...get off yer high horse!
Assuming that I'm a dumb hick who'll buy anything that's cheap is a bit insulting..
Click to expand...
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If it's brand new from a friend, why not have him simply return the unit as defective??? Besides, just because you aren't the original buyer doesn't mean there is no warranty...

I have both a Wizard and a Hermes. Apart from the Wizard feeling like it is more rugged when it's in your hand, the Hermes is superior in every other way. And when you load WM6 onto the Hermes, it just blows the Wizard away completely.
If you know enough about this device to know that the innards are "expanding" and that something is being pinched by this, it sounds like you've taken it apart.
You're clearly not telling us the whole story in any case. If you ever want real advice for fixing your Hermes instead of just venting and not telling us what you've done to it to cause these problems, a lot of people here will be happy to help you.
BTW, I've found that doing a soft reset after charging it does a lot for any heat problems if this is truly the only problem you're having.

...several screen alignment "fixes" available on this website...

Lay off the guy
Look folks, the 'phantom tap' is a known and documented hardware issue with Hermes and has nothing to do with where/how/when/why the unit was acquired, nor for how much. Wise up (and shut up if you don't know what you're talking about).
To the OP: Don't give up so easily. In my experience HTC tracks the warranty by serial number. Call them and insist on an RMA. I was successful in getting one fixed free of charge. And guess what... I bought it on ebaY, and the warranty seal had been broken!
Btw, it's not the touch screen. Been there, replaced it, didn't fix it.

Thanks vp3G
vp3G said:
Look folks, the 'phantom tap' is a known and documented hardware issue with Hermes and has nothing to do with where/how/when/why the unit was acquired, nor for how much. Wise up (and shut up if you don't know what you're talking about).
To the OP: Don't give up so easily. In my experience HTC tracks the warranty by serial number. Call them and insist on an RMA. I was successful in getting one fixed free of charge. And guess what... I bought it on ebaY, and the warranty seal had been broken!
Btw, it's not the touch screen. Been there, replaced it, didn't fix it.
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Thanks for that man!
As it turns out the device was still under warranty and it's been returned...just waiting for it to come back!
Funnily enough when I had it the first time, the rom I put on it was your 'Black Satin'! Nice ROM, particularly the file explorer replacement!
Personally I didn't see much in the way of difference between the hermes and the wizard....but I did have it only for three days.
When I get it back I and test it out a bit more, I will gladly eat my words if it out performs the old wizard.
Anyway, I wasn't slating the hermes in itself..many of my friends have one p )..it was HTC themselves for still selling devices to consumers with a known fault.
Andy.

Andy Phillips said:
Sorry to say that I recently went from a wizard (which I've had for 18 months) to a hermes...disappointed doesn't even begin to describe my experience.
I had the 'brick' as I've come to call it, 3 days and already it's deceased.
Started getting the 'phantom taps' and now no TS at all.
Rebooted a dozen times and it just wont get past the screen alignment...in fact if you sit and watch it does it itself!
I even know what the issue is as it's been reported in the past but you'd think HTC would've sorted it by now.
HTC are palming off shonky goods as cutting edge.....really disapointed.
Click to expand...
Click to collapse
One dud BMW doesn't make BMW's bad cars. You got a dud, plain and simple. Return it for one that works.
HTC has impressed me, especially lately as they are trying to "redesign" the interface for windows mobile to make it actually usable.

BMWs are incredibly bad cars for the price they are sold for.

Andy Phillips said:
As it turns out the device was still under warranty and it's been returned...just waiting for it to come back!
Click to expand...
Click to collapse
Well..... imagine that...
Funnily enough when I had it the first time, the rom I put on it was your 'Black Satin'! Nice ROM, particularly the file explorer replacement!
Click to expand...
Click to collapse
Thanks, but I can't take credit for Black Satin... that's JasJamming's ROM...
Personally I didn't see much in the way of difference between the hermes and the wizard....but I did have it only for three days.
When I get it back I and test it out a bit more, I will gladly eat my words if it out performs the old wizard.
Click to expand...
Click to collapse
Hope you're hungry...
Anyway, I wasn't slating the hermes in itself..many of my friends have one p )..it was HTC themselves for still selling devices to consumers with a known fault.
Click to expand...
Click to collapse
It's a valid gripe, IMO. The problem you experienced is certainly 'hush-hush' with them.

@vp3G
aaah....I thought it was your rom because of the nifty splash screens!
I was considering getting a kaiser but I think I will play it safe and wait until it's been 'in the field' for a while...
See you later,
Andy.

Spares for the Athena, anywhere?

Can anyone lead me to where to find a spare enclosure (not an external case).
The one that holds the whole thing together. Ok I need some help here to find the right term
My Athena fallen and I now got a bent Athena. An art piece I'm sure, but rather have it back to its shape, you know?!
So does anyone know where to find spares?

why dont you take a picture so we could see what exactly you need

Will need to find a mirror as it is the only camera I have
Anyhow I just find what it is. Is the SHELL. The black aluminum shell.
Is anywhere to be found it as a spare?
Thank you

Look in this thread: http://forum.xda-developers.com/showthread.php?t=356828

silviu.h said:
Look in this thread: http://forum.xda-developers.com/showthread.php?t=356828
Click to expand...
Click to collapse
Thank you.
I ordered the spare casing. Will post how it goes....

Sorted!!
I have received the casing, followed instructions and I now have a bright new Athena
The only bad thing is that the camera button and the volume sliders are missing from the replacing casing. and the camera button is a nightmare to take it over from the old one.
If anyone needs assistance with replacing the casing, just PM and I'll do my best to help.

So which did you get in the end, the brando one?
I'm contemplating doing mine at some point, it's pretty scarred.

I did go for the brando and it took about a week to receive it in Scotland.
The instructions are quite easy to follow, but the tools are a must, specially the flat tool to push the parts open. I got mine here when I repaired my powerMAC a few weeks ago.

does someone know where to get a new digitizer? my one is broken (the LCD itself is still fine) and I ordered this one. But they refunded me my money and said they are out of stock
Any suggestions?

Try the brando website.
It looks like they have a lot of spare parts...
If you can't find it, try to contact them, I got a few parts not listed this way.
Good luck

nForce
does someone know where to get a new digitizer? my one is broken
Click to expand...
Click to collapse
You can try here
http://www.gpsmidlands.co.uk/index.php?category=Pda Digitisers
but this is £90 of her majesty money
the one in your ebay link for £19 is unbelievable, are they for real?
Regards

they said they are out of stock but they promised to contact me if they get some "digitizer-only"
currently they only have full LCD screens for £150
as far as I can see the dealer seems to be realiable...

Need UR Help & Reviews. Cracked Glass Screen Repair.... am i being ripped off?

Hello everyone
this is my maiden voyage into this forum having lurked for a while since i got my HD2...
Please stick with me,
I have uncovered some grossly outrageous prices from 2 of the leading hd2 repair teams on the internet in the U.K.......
read on .....
well,
The day i decide to step foot into primark, i drop my hd2 and it drops less than a meter from my hand and catches the corners and shatters the glass screen....
after a slightly delirious 20 minutes of laughing i tried to use my phone.
unbelievably it worked absolutely fine! albeit with cracked glass and fine shards of glass sticking into my fingers....
so i immediately set about trying to find out where i could get it fixed online.
The first stop was TurnOnYourMobile.co.uk who quoted me just over £200 to have the screen replaced. They offered a "We'll beat the Price of our competitors" thing, and so i looked elsewhere .
Hence, next stop, Undercutter.co.uk...
According to the very difficult to use website, it would cost me £85! bargain i thought...
so i went back to TOYM to see if they could do a price match?
the answer was no....
oddly, it seemed that Mark at TOYM used to do the repairs for Undercutter and believed that Simon at Undercutter was confusing the Touch HD with the HD2 and that his quote was incorrect.
Back to Undercutter and when i emailed directly to Simon i was quoted £115 plus £8.50! still less than TOYM but a little bit more than undercutters own website stated! not a good sign!
So i did my own survey of prices of the HTC HD2 screen Glass Screen Digitizer.....
to find that the screen alone ranges from £23.50:gultek.eu/htc-hd2-digitizer.html
to £44.95 mobilefun.co.uk/htc-hd2-replacement-lcd-p23948.htm
I emailed Simon at Undercutter about this!
The fact that the screens were available for Under £50 and yet he was charging nearly £70 on top of that to spend less than 20 minutes replacing the screen..... a Whopping rate of nearly £70 an hour for the repair....
Absolutely extortionate.....
after sending my findings to Simon he sent me an email back saying
"We are not going to justify our repair prices and service further, but if you would like to use our services, please let us know."
so my advice to anyone getting a screen repair is, unless you can afford the extortionate prices, see if you can get it repaired on your insurance, and if that takes too long, try and fix it yourself.....
After my findings, I am tempted to buy a screen and repair it myself.....
But i need your advice.... Is the anyone out there who can fix my phone for a lot cheaper and at a resonable rate???
and If i am to repair it myself, Any tips or instructions on hopw to do it???
Many MAny thanks to you
and thank you for reading.
Darren

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please someone... please say something..... come out from the shadows... have a view....
Darren

i think its ok for ppl to ask that much money for it from what i have seen its verry difficult to do.
you have to think for yourself. if you do it yourself and you destroy your phone. what will it cost you? is that risk really worth saving a relative small amount of money?
in my opinion its not.

Hello
I had my screen replaced by HTC in the UK and they charged me £79 +VAT so I would say your being well ripped off mate.

Marshall1975, who did you get yours fixed by? and did they replace it with the glass screen as opposed to a platic alternative i've been hearing about? and was it just the glass that was replaced or the LCD digitizer too?
I have a feeling it's just my glass that needs replacing not the bit underneath it.
jamieeeee, I don't think it's reasonable for people to make that much money out of customers at all, just my view but to make such a big profit out of one customer is shocking.
The reason i've posted my findings is to highlight the nature of people preying on a niche market such as us. HD2 is still fairly uncommon and these companies are making a killing bacause we are a niche market... i think it's dispicable...
Marshall, I haven't got mine fixed yet;. i'm doing my research good and proper first before i go for it....
Thank you so much
Darren

seeksol said:
to find that the screen alone ranges from £23.50:gultek.eu/htc-hd2-digitizer.html
Darren
Click to expand...
Click to collapse
that is just the plastic digitizer that reads your finger, not the glass.
also, the second link is for the lcd screen not necessarily the glass. (I think im correct in saying it is a three piecesetup, lcd - glass -digitize ((or lcd digitizer glass))

Thanks for the Info SamSamuel...
so can i assume then, that as it's just the glass that is broken that , that is all i need to replace?
My phone still works brilliantly and no touch problems at all other than tiny bits of glass...
does anyone know How crucial it is after a drop to replace the whole lot? as SamSamuel suggested, the 3 parts that make up the screen?
Simon from UnderCutter didn't appear to say that the screens i listed were incorrect? who knows. Does anyone here have more detailed information to what is on there on the market.
Surely these screens must be Official as they are HTC branded?
below another os Simons gems in repsonse to my findings of screens at a lower price.....
If you have the skills to replace the screen yourself then please have a go at buying and fitting. Some cheaper parts don’t work or last very long, so there are cheaper ones out there but don’t hold your breath for a great product.

Also Just wondered if anyone knew of the whereabouts of the video tutorial on how to replace the screen???
and £79 wow, i can't beat that, Where did you get it done Marshall?
darren

seeksol said:
Also Just wondered if anyone knew of the whereabouts of the video tutorial on how to replace the screen???
and £79 wow, i can't beat that, Where did you get it done Marshall?
darren
Click to expand...
Click to collapse
the videos are here
but its verry hard to seperate those 2 things..

hmmmm taking the whole of the screen looks fairly simple in the video! but i'm sure there has to be more to it because of all the separate components that make up the screen....
still wiatin got hear from Marshall1975 to see where he got his done.....

Have you contacted your network to see how much they can do the repair for?

seeksol said:
hmmmm taking the whole of the screen looks fairly simple in the video! but i'm sure there has to be more to it because of all the separate components that make up the screen....
still wiatin got hear from Marshall1975 to see where he got his done.....
Click to expand...
Click to collapse
I believe he stated in his post it was directly with HTC in the UK.

Why not plump for HTC. Save the hassle of DIY and its cheaper than the other quotes you have?
When its all fixed, work out how much insurance would cost per year balanced against dropping it, smashing it and repeating the whole process again......

Aha
must've not seen that through my cracked screen!
I have contacted HTC to eagerly await their response which i will post here!
Darren

kbm said:
Why not plump for HTC. Save the hassle of DIY and its cheaper than the other quotes you have?
When its all fixed, work out how much insurance would cost per year balanced against dropping it, smashing it and repeating the whole process again......
Click to expand...
Click to collapse
Oh I am SERIously getting insurance after this!
I also asked HTC about extending the Warranty.... will wait to hear back...
Darren

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Need to find replacement ear pc. receiver. Help Please.

I work in a machine shop and there are a lot of very fine steel chips everywhere. When I put my phone in my pocket all of the fine chips get sucked into the phone from the external speaker magnet and the ear pc receiver magnet. The same thing was happening to me when I had a NexTel phone that had a much more powerful external speaker so, it was kind of understandable. But, at any rate I took the phone completely apart and cleaned the external speaker and that sounds fine now. I also cleaned the ear pc speaker but, I think some steel chips are too far in because the speaker still sounds like **** or it blew from having the chips on it too long. I would rather just replace the speaker myself instead of getting a re-furbished replacement from t-mobile. I looked all over but can't find a replacement ear pc. at all. It would be really cool if anybody know a place to get these type of pcs. Thanks in advance.

Come on guys. You mean to tell me that nobody on this forum knows where to get replacement parts. I find that hard to believe.

Thanks for the help. Lol

Mike,
If nobody has replied, then I guarantee you that nobody who has read your question knows where to find that part.
Now, there are a number of places that sell some types of replacement parts for the HD2...things like digitizers/screens, outer shells, buttons, etc, but I've never seen an item like the speaker you need sold through any distributor. That's the kind of part that rarely finds it's way into normal distribution channels, and so your best bet is to find a junked HD2 that doesn't work for some other reason, but has no problem with the earpiece, and then it would just be up to you to extract the component you need and pop it into your unit.
You can just do a regular google search for "HD2 replacement parts" to find the standard outlets for that type of thing, but I honestly doubt any of them will have exactly what you're looking for.

a few weeks ago I remember seeing a bricked hd2 for sale on ebay for parts. perhaps you can check ebay.
Sent from Samsung Vibrant using XDA App

UncleMike1 said:
Thanks for the help. Lol
Click to expand...
Click to collapse
whoa, slow down UncleMike. At least 48 before getting excited. Im trying to fine the tiny LED cover for the back of my phone or just a whole rear plastic. So far this guy tells me he can get whatever. Cellular Parts USA. Give it a shot. Best of luck.

techboydino said:
whoa, slow down UncleMike. At least 48 before getting excited. Im trying to fine the tiny LED cover for the back of my phone or just a whole rear plastic. So far this guy tells me he can get whatever. Cellular Parts USA. Give it a shot. Best of luck.
Click to expand...
Click to collapse
yeah that will be ideal if that guy can get he earpiece for it...he's got some for other models anyway. I note that he's got the pic and the title messed up for the HD2, it's listed as the "Touch HD2", with a pic of a TouchHD...and he's using the HD2 pic for the HD Mini lol.

Thanks everyone. I'll try the cell parts website that was mentioned and if that doesn't work I'll just do a claim on my insurance and get a functional refurbished one. It sucks, but what are you gonna do. I frown uppon refurbished phones. Lol. Thanks again guys for the responses.

www dot htcrepairparts dot com/internal-speaker-front-for-htc-hd-p-3043.html

HD2 for $70?

Guy has a HD2 with the MIUI ROM and says the SD card slot isn't working and the screen is sometimes unresponsive. I figured probably just wipe it all and start over until he told me he recently took it apart and decided it was too complicated for him to deal with so he slapped it all back together. He seems to know what he's talking about quite a bit. Is it even worth me getting it for $70 or is this a joke. What do you guys think?

HD2 screens tend to get unresponsive after a while of use. It seems some connectors of the digitizer run underneath the Red Dial hardware button. Eventually though, all HD2 screens will die. The digitzer can be replaced, but it is quite difficult to do apparantly. Also, digitizers are like 70$. So no, I do not recommend you buying that phone. You would only have to spend more money to get it fixed (that is, if you could even fix it).

Agreed. Too troublesome to replace the digitizer. Will end up running you as much as if you bought a fully functioning used HD2.

anseio said:
Agreed. Too troublesome to replace the digitizer. Will end up running you as much as if you bought a fully functioning used HD2.
Click to expand...
Click to collapse
I agree, only if you're not a techy skilled guy!

Thanks guys! I was willing to take it on but not after he pulled it apart. I've repaired a few phones before but one thing I hate is if it's previously been tinkered with. That's just a no no. You all are right, that $70 could nearly double and at that point I would have been better off getting another one. I really appreciate it.

quickbird144 said:
Thanks guys! I was willing to take it on but not after he pulled it apart. I've repaired a few phones before but one thing I hate is if it's previously been tinkered with. That's just a no no. You all are right, that $70 could nearly double and at that point I would have been better off getting another one. I really appreciate it.
Click to expand...
Click to collapse
And the digitizer on the HD2 is particular awful to change out. One of the main versions of it require heating it in an oven and prying it apart. Not exactly what I'm willing to do, in any case, unless the phone and parts are free.

hd2 70$ !!
sent u a pm !! !

I'd be willing to pay $70 for the working mainboard.

enigma1nz said:
I'd be willing to pay $70 for the working mainboard.
Click to expand...
Click to collapse
he doesnt want to sell it !!
i pm'ed him and he told me so !! !!
mods pls close this thread ! !!

think you have to bake the phone in an oven to melt the glue to change the screen

no owen, lol. it's quite easy to do, at least it was on my diamond, who has the same assembly. a little hair drier is just what the doctor ordered...

change the screen take tons of works!

Yeah I ended up passing on it guys. I didn't have the phone in possession, was just getting advice while I was thinking of purchasing it. From what I understand, it's quite a bit of work replacing that screen, but a simple hair dryer like rape_artist stated would work, or a heat gun.