Hi, I recently purchased a Dell Venue Pro and I am going to get it some time this weekend. The main concern I have with this phone is the small amount of storage. 8gb is simply not enough for me. Perhaps I missed something, but I've been reading through this forum and haven't found a very good explanation for newbies on how to replace the SD Card. I have actually seen some posts that say that they managed to exchange their 8gb SD Card for a Sandisk 32GB micro SD card Class 2. However, I would like to have some guidance and instruction from someone experienced doing this; I wouldn't want a bricked Dell Venue Pro.
Therefore, could anyone please instruct me with a step by step guide on how to replace my SD card without crashing my system and which sd cards are compatible? Thank you.
Believe me when I tell you this will not work. What you will end up with is a bricked phone that needs to be replaced.
If you have a device that was shipped between December and now you don't have an engineering sample, those are the only devices that can actually format the sd card to the proper filesystem and lock the card down in way you'd expect it to.
If you'd like to test that theory, simply replace the card while it's off. Perform a hard reset on the device (the CAM + VOL DN combination does not work), shut it down and put the card back in an SD reader. It won't be formatted and won't be locked down.
You might be able to format the card on a Windows CE machine with storage manager, but the most I've been able to do is get the SD card test to show a 114 not ok instead of a 115 not ok.
After that, if you're lucky, you'll be able to simply throw the old card back in the device and proceed with enjoying your phone with the original SD card. If you're unlucky your phone will not boot.
Food for thought:
In the diagnostics application there is a button for "Service Center" which displays two boxes: Zune and Composite.
When you press the CAM key during boot this puts the device into a "restore" mode that Zune is supposed to work with at some point in the future.
I'm guessing if we can figure out a way to flip the mode to Composite (currently requires a password) that the "test/debug" bootloader will allow us to format the cards properly.
It's also entirely possible that the reason the engineering samples work and the retail devices don't is that the eng samples are in this mode already.
Wow thanks a lot for the very thorough answer. Do you think we will see memory expansion as a possibility in the near future?
Ok, without trying to insult anyone, 'm gonna call Bullshxt. I now have 3 VP's in my possession. Ok....1 I dropped and it doesn't start any more. But that still leaves 2. On both of them I have removed the SD card, replaced hte card with bigger and smaller SD cards and have even left the SD card slot empty. I have NEVER bricked my phone.
Let's leave performance behind first...and not consider it. Lets just talk about changing cards.
The key to changing cards is process. Take the card out and restart your device, it won't boot. there is no external keys for hard reset. Place that same card back in your device, it will start.
To change out a card, do this:
1. Hard reset your device
2. On the reboot portion, remove the battery and then remove the card
3. Put the battery back in and let the device start up
4. Walk through startup and your phone is ready to use.
Keep this same process each time. You cannot remove a card, without first going through the hard reset process. You cannot add a card with out first going through the hard reset process. The hard reset process initializes the card to the device.
I've done this at least a dozen times, with cards ranging from 2,4, 8 and 16g. I've done it with cards pulled out of Google phones and an HD2. I've done it with cards that have never been used before. Its 1, 2, 3, 4. No matter what combination of removal and add....1,2, 3, 4. Remove a card, its 1,2 ,3, 4. Add a card, 1,2,3,4. Simple.
Now...if you want to talk about Performance....thats another conversation....
Again....no insult intended with the BS call.
Sorry...forgot to add 1 thing.....this has been described on this forum several weeks ago...so...what I'm saying is not a huge discovery from me...but rather from the guy that posted this around christmas.....I just repeated it is all !!!
Oh OK, sweet thanks for the thorough step by step guide! This is exactly what I needed.
A few questions though.
On step 2. you mention a reboot portion. What does that mean? After hard resetting what is my "queue" to remomving my battery and SD Card
Also, you never state in the 4 step process when exactly I put my alternative SD Card in. Would I put it in step 3 when I put my battery in?
Finally, you say Performance is a different story. Are you saying that replacing SD Cards will make the phone slower or more prone to crashing or working less stably?
Thank you.
I think once the phone is ready to use again, you then start the process over again at Step 1, except instead of removing the SD card in Step 2, you put the new one in.
What I want to know is, if taking out the provided SD card voids the warranty, how do you get a new phone without paying for it? Or does the warranty not cover that specification?
none taken, but your claim about the device not booting if you remove the card is false.
It will boot, sans card, with ~15mb of free storage space with no customizations. It's also likely though that if your device does boot into this state, you will never be able to get another SD card to work in it ever again.
Even if it boots into the "no storage" state it's still possible to put in the old card (in most cases) and have it work. I'm just saying that has not been the case for everyone.
Looks like I've found quite a good amount of posts from people stating that they have swapped SD cards succcessfully so might try this if I feel like I require more storage. Would anyone happen to know if there are certain types of SD Cards I should use to make this work? Also, alodar1, you have stated something about performance being another story? Would I be sacrificing performance by swapping cards? What kinds of issues would I be having?
1) Open settings-> about menu in phone
2) Press "reset"
3) Press "yes" twice. The phone will start to reboot.
4) Wait until the phone shuts down and begins to reboot, and take the battery out. NOTE: If you take out the battery too early, it will not work correctly. I waited until I first saw the Dell logo pop up and then pulled the battery, and that worked.
5) Remove the old SD card (I used a very small eyeglass screwdriver to gently pry it out since it isn't spring loaded)
6) Put in new card, replace battery, restart phone
7) Go through the setup process
That should do it. My phone hasn't crashed since I replaced the card on Sunday, so its been a success for me. I have not had any performance issues with my new card - but I suppose that really depends on your card. Granted, I actually downgraded - I went to a Sandisk Class 4 8GB card. Soon enough I'll be getting a 32GB card and trying that one out.
Ah things are much clearer now thank you very much, will try this. I'll pray my phone doesn't go bad... gulp.
Also, are you saying you were a victim of the crashes and replacing the SD Card fixed it?
OK so I'm going to buy an SD Card, a 16gb, so should I go for a class 2 or class 4? What's the difference between the two and is any one of those two incompatible with the venue pro?
Erchino said:
Ah things are much clearer now thank you very much, will try this. I'll pray my phone doesn't go bad... gulp.
Also, are you saying you were a victim of the crashes and replacing the SD Card fixed it?
Click to expand...
Click to collapse
Yes - my phone crashed very frequently with the 16GB card. Many times a day. I've now gone a full week without a crash with the new card.
Erchino said:
OK so I'm going to buy an SD Card, a 16gb, so should I go for a class 2 or class 4? What's the difference between the two and is any one of those two incompatible with the venue pro?
Click to expand...
Click to collapse
Mine is class 4. The problem here is that there is no official specification. The class rating refers to data transfer speed - but the requirement for Windows Phone 7 is random access speed, which the card manufacturers don't advertise. Early reports actually showed that higher class (6+ cards) actually perform worse in WP7.
I don't have the DVP yet. Will the warranty be void when the SD card is replaced/removed? Thanks.
NeverSummer07 said:
I don't have the DVP yet. Will the warranty be void when the SD card is replaced/removed? Thanks.
Click to expand...
Click to collapse
Yes, the black tape shows "VOID" after you remove it. A prior warning would be nice, since the tape doesn't say that on the outside.
DeekoVB5 said:
Yes, the black tape shows "VOID" after you remove it. A prior warning would be nice, since the tape doesn't say that on the outside.
Click to expand...
Click to collapse
Does it really say "VOID"? I removed the tape but I can't discern any letters left on the device. However, I can see an "O" on the tape.
yep, it says VOID and the black VOID letters are left behind when you remove the sticker.
So for those who have replaced their cards, how is the phone holding up? Able to use wifi and the marketplace and IE with no crashes?
Erchino said:
Looks like I've found quite a good amount of posts from people stating that they have swapped SD cards succcessfully so might try this if I feel like I require more storage. Would anyone happen to know if there are certain types of SD Cards I should use to make this work? Also, alodar1, you have stated something about performance being another story? Would I be sacrificing performance by swapping cards? What kinds of issues would I be having?
Click to expand...
Click to collapse
sorry for the delay in replying. No, not necessarily. Personally I believe there is an issue with the specific cards Dell used. But what do I know for sure. I swapped to another 16g card...nothing fancy...just directly out of the HD2.....it worked and performance was better. A couple of friends of mine did a similar swap, looking at specific R/W speeds, class types, etc. They had mixed results. So, my guess is, there is something else that is a trigger that no one has hit on yet. I know my 16g performance is not as good as the 8g performance....in smoothness of card access. If I swap down to an 8g card...or even a 4g card....I can see the difference.....the performance is smoother.
Now, this doesn't say that those people with the 32g cards are NOT seeing that smoothness. I'm saying that I tried this as a test because I had cards laying around....and noticed a difference. The difference strongly indicates the shipped 16g cards are not what they should be. But, this does not mean the 32g cards on the market right now are the answer.
HELP !!!
I tried changing my 8GB SD card to a 16GB SD card. it booted up fine everything seemed ok, but when I restart the phone it loses all settings. So I put the original card back in, followed the same steps. Now my phone only sees 16 MEGABYTES of storage, I've tried multiple factory resets, after a reset it doesnt even go through the normal setup process. All it does is go back to the homescreen with only the normal tiles accept all the newsroom, tmobile family room and stuff isn't there either. If I pin an app to the start screen then restart the phone the pinned app is gone from the start up screen can someone PLEASE help, I'd be happy just to get it back to normal, with the original SD card in it
Related
Hi All,
Wonder if this is common or should I return the unit now. Had my Dopod 838 Pro for a week now. Great phone/PDA but since new, it does not always recognise a Micro SD card at first insertion. Tried 1x512 Sandisk and 2x1gb Ultra II cards with same issue. Phone has latest ROM from factory, 1.03.707.4. The insertion seems "clunky" too, that is, it doesn't go in smoothly like regular SD and Mini SD devices I have got.
What I have noticed is that if I only insert just enough to lock the card in it seems okay, but if I push it firmly home, it is more likely to remain unrecognised.
In every case, once recognised, it runs, saves, reads from the card flawlessly so it does seem like this is a hardware issue. But if all the Hermes phones are similar, it may be just one of those characteristics of the phone and nothing too much to worry about. Just like to know so I can relax or act as the case may be.
Thanks for any feedback guys...
John
Yes, I have found a similar issue. If I remove and re-insert the card a few times it eventually gets noticed.
It's the only glitch I have had on the device after 3 flawless months
MarkD said:
Yes, I have found a similar issue. If I remove and re-insert the card a few times it eventually gets noticed.
It's the only glitch I have had on the device after 3 flawless months
Click to expand...
Click to collapse
Quite a few seem to take a few goes before recognised but usually seem to work fine once recognised.
Might be a bit concerned about jpfe8851's clunky slot and if it seems to go past the normal stopping point - Have not seen reports about this and mine does not do this.
Mike
I've noticed that it works everytime for me if I insert the card with the device turned off.
Martin
If you use your camera application to save the pictures on a memorycard, try to run the camera after inserting the card if it doesn't detect it. The camera app. then informs you that there's a new memcard inserted and do you wanna use it to save the files on.
Not so much of an hasle, considering how often you really remove/insert memory cards and the hermes has the camera button just opposite to card slot. And the application doesn't stay on the process list if you close it from the X (cross on upper right corner). The OK button doesn't completely close the application.
Inc said:
I've noticed that it works everytime for me if I insert the card with the device turned off.
Martin
Click to expand...
Click to collapse
Same with me I turn it off to remove and then turn it off to insert and it will pick up the card
y2whisper said:
Same with me I turn it off to remove and then turn it off to insert and it will pick up the card
Click to expand...
Click to collapse
This sounds like good practice and I'm sure for most folks this works. I think though there some people that struggle to get Hermes to recognise the card even when inserting it when off. Generally it does recognise it in the end but there could be a few reasons for these issues (formatting, fragmentation, poor physical contact and so on).
I think your advice is good though and should become routine whenever the card is removed/inserted.
Mike
I've used a 1GB PQI, a 2GB normal Sandisk, and a 2GB Sandisk Ultra, and all have worked fine. Except one of the 2GB doesn't like my card reader
i found formatting the card help. Originally it would only be detected if the phone was turned off.
Unfortunately I didn't have a card reader, so used an adapter to format it in my digital camera and have no idea how it formatted it. But it now works everytime without fail!
Thanks Guys...
Sounds like this is fairly common. I've found even since I posted the original question, that provided I just push the card until it clicks, it starts up every time. With my old Axim x50v and Atom, I had to really push the SD cards as far as possible to engage the lock whereas the Dopod clicks just after the edge of the card is past flush. Gently does it seems the rule.
Mike, I appreciate your concern but the clunkiness I think is more related to the card design, having the bumps along one side, than the slot. Also, these things are all rated as hot swappable, so we should all not have to turn off just to change a card. I don't change cards that often, but when I travel, I swap cards a bit as I take a couple cards with music on to listen to while flying.
For all with the issue, I suggest you do as I said in the first paragraph as that seems to be the clue, just press the card until you feel it engage the lock and see what happens.
Thanks all for your feedback. I'll carry on without a visit to service as the phone is terrific and the keyboard (my reason to replace the Atom) is superb.
Best regards,
John
*Solution*
I've also had the same problem, but I think I've figured it out and it's a hardware issue.
If you don't pay attention to how you put the card in, it will go in "crooked". The problem is that the little notch on the side of the microSD won't activate the switch inside the phone that tells it that "the card is in".
The solution is to watch very closely how the card goes in. If you make sure that the side of the microSD card with the notch, goes in straight and flush with the side of the slot, it will recognize it every time.
i've done all the suggestions given on this topic but i still can't get my JasJam, which is about 13hours old, to recognice my microSD card. I've tried a 512mb and a 1gb and no luck... i'm leaving tomorrow and i'm worried if the service center will want to repair it rather than exchange it.
hi fone_fanatic,
if its a fault with the jasjam, you will receive a replacement if its under 30 days old. but the replacement procedure sucks.
Are you in Australia and a Telstra customer? If so, telstra calls imate support to obtain a service reference number, then they will send your pda to mobile phone solutions (MPS) in QLD, they will inspect it and then return a new jasjam to your retail outlet. once the retail outlet receives it they will give you a call to come and collect it.
the warranty is Imate, not telstra, so once it leaves their stores, imate are the ones who do the replacement through Mobile Phone Solutions.
Turn around time, 1 week for my replacement to be couriered to QLD from Melbourne, 5 days turn around time from MPS, 4 days for the new replacement to be couriered back to melbourne, 1 day for me to pick it up. so around 3 weeks.
Now, MPS is closed from Dec 22 to Jan 3 and they are out of JASJAMS, they are awaiting more from imate for warranty replacements (my friend is wating for his replacement) so turn around time could be longer.
life sucks sometimes......
Thanks for that info Jasjamming. I'm in saudi arabia visiting family and friends for the holidays, and the process you just described soounds very similar to the one that was described to me today. BUT... turns out the device is fine, the cards i tried were both Nokia MicroSD cards that came with nokia phones and for some reason the jasjam won't read them. So i bought a 1gig Sandisk and it works fine!
Im having the same issue with my Hermes and a Sandisk 2gb card. It worked fine for a few weeks, but now wont detect at all. Interestingly the screen comes on when the card is inserted or removed - I'll test the card in a reader to see what shows...
A soft reset always seems to work for me
aprmike said:
Im having the same issue with my Hermes and a Sandisk 2gb card. It worked fine for a few weeks, but now wont detect at all. Interestingly the screen comes on when the card is inserted or removed - I'll test the card in a reader to see what shows...
Click to expand...
Click to collapse
There's a thread here http://forum.xda-developers.com/showthread.php?t=294324 which gives some fixes to this problem. The thread is a bit long so it may be best to read from the end backwards.
Also, I believe this problem has been taken care of in the cooked WM6 roms. My SD card hasn't disappeared since upgrading to WM6, but did all the time when with Vodafones UK rom.
broken microSD card?
I have a Sandisk 2GB microSD card, that after a few days stopped working. Whenever I insert it, the device hangs completely. It doesn't matter whether I had turned off the device before inserting. The device stays unresponsive when I eject the card again, I always have to do a soft reset to bring the device back to live. I tried to insert the card carefully (as someone here mentioned the issue with the little notch), but it doesn't make any difference. The card is never recognized, not even after a soft reset. This is obviously very frustrating, as I had just installed a couple of useful apps on the card.
Do I need a new card or is there anything else I could try? ( I do not have a card reader....)
ROM: 1.23.78.3
ROM date: 08/01/06
Radio: 1.06.00.00
it must be the sandisk 2GB microSD cards as i have one to worked great for a week, then stopped working....i formated using the pc and now it is recognized as a 1 GB card, in both phone and pc..
QuachMD said:
I've also had the same problem, but I think I've figured it out and it's a hardware issue.
If you don't pay attention to how you put the card in, it will go in "crooked". The problem is that the little notch on the side of the microSD won't activate the switch inside the phone that tells it that "the card is in".
The solution is to watch very closely how the card goes in. If you make sure that the side of the microSD card with the notch, goes in straight and flush with the side of the slot, it will recognize it every time.
Click to expand...
Click to collapse
Quoted for truth.
Ive tried several WP7 NAND builds in this forum but everyone seem to give the same issue far as it randomly freezing and rebooting especially when the screen is off, Is anyone else having this issue and if so is there a solution?
Phone: TmoUS Leo
Radio: 2.15.50.40
Build: Frantic HD WP7
Yes ive had this same problem...would also like to know if there are any solutions...thanks
Try another SD card. Go for a SanDisk one as they are more compatible. WP7 doesn't accept many SD cards and you both have the typical symptoms of an incompatible card
mtippet said:
Ive tried several WP7 NAND builds in this forum but everyone seem to give the same issue far as it randomly freezing and rebooting especially when the screen is off, Is anyone else having this issue and if so is there a solution?
Click to expand...
Click to collapse
Yes, and yes.
Random reboots are most likely caused by your MicroSD-card (WP7 will not work well with some cards). The only solution: try a different card.
There's a thread where people report which cards worked for them here.
ignore that thread
There is absoluetly no way of know what card will work.
statistically you have a better chance with a sandisk class 2 or 4 BUT that is not always the case, you may have a generic home brand class 10 that works but more likely you'll have better luck with those class 2 and 4 cards
No one is really sure why WP7 is having issues, the best idea so far is that its random read/write speeds that are the key, some class 10 cards have massive sequential write speeds but slower random reads which is where WP7 comes unstuck
Also, just because some one has a sandisk 8GB class 6 that works fine doesnt mean you will have the same luck with the exact same model because different cards use different components, even within the same make and model.
For example i have two 4GB sandisk class 6 cards, purchased on the same day at the same shop, both cards are model identical, one works fine the other has issues such as restarting, wifi not working and lagging
and to throw another spanner in the works i have a card that works perfectly, up until i fill the card to a certain point, then it starts all this restart business, if i dump a few hundred MB of music on the card taking it past that point it works fine . The card was been tested on the PC and i cant see anything wrong with it.
So, that leave me to think that for some reason when WP7 was trying to access that portion of the card for SYSTEM usage it was perhaps too slow to use or had some other issue, i can play music from that area however.
I just installed WP7 on my HD2 earlier today, was running fine for about.. 3-4 hours, I guess I was on it a good bit, not really letting it go to sleep for an extended period of time, but after I stopped messing with it, I noticed it rebooted itself, then it got froze on the lock screen, until it rebooted itself randomly again,, and then it did a complete wipe of my data on another random reboot?
Is this due to the SD card?
And can I just remove the SD card to fix this until theres some guarenteed cards that work with WP7?
or will it not boot without the SD card in?
Thanks alot.
it will work without SD but laggy and you will only have about 150MB of space.
good luck waiting for a card, its supposed to be unremovable so i doubt you will see over the counter products, im afraid its take a guess or buy an HD7
oop! yeah probably your SD
It is your sd card, sorry. Try a new one.
so nothing to do with how you format the sd card?
The guidelines
Welcome to the club!! u will soon get an error message umm in few weeks! then u will search.. u will undo hspl and all the things(sd card method even u will buy a new sd).. atlast it will kepp freezing.. the search and search... same omitted answers!! one fine day reboots then says!!!
ARM11 FATAL ERROR
FLASH_OS_WM.C LINE 582
or some other line ur search and search will end with 2 result and redfly..
http://forum.xda-developers.com/showthread.php?p=11515140
http://forum.xda-developers.com/showthread.php?p=8838597
after this what i did
I LOGGED ON TO WWW.HTC.COM
SEARCHED FOR HTC AUTHORIZED SHOP IN MY TOWN
PLACED IT FOR REPAIR
Good thing :THEY JUST TOOK MY PHONE..U WILL GET BATTERY,SIM AND SD BACK!!
STILL WAITING TO GET IT REPAIRED!!!!
The best thing: u can use the phone without repairing.. but if ur chatting with ur GF ON FONE more than 3 min or recording a video it jusT reboots and hangs!!never boots back still its cold.. solution: buy an Air conditioning unit remove the battery cool it.. it will boot!!
the WP7 doesn't format the SD in options menu.
I tried this soluction and the phone appears more stable:
1- go in the
(caution----your data will be eraser)
settings -> about -> reset your phone
2- then the phone reset and after the MALGRD screeen push VOL UP and VOL DOWN
to appears the screen when you press the VOLUP to eraser all data and recovery the phone in factory status.
3- after this the phone start with the SD clear.
my phone don't freeze more after this steps.
Does the Focus come with a memory card?
No, but it comes with a micro SD Slot.
However, there are no officially certified cards that work with the focus. You can look at the sticky of this forum to see a lit of cards that have been tested by the members.
KonAitor said:
No, but it comes with a micro SD Slot.
However, there are no officially certified cards that work with the focus. You can look at the sticky of this forum to see a lit of cards that have been tested by the members.
Click to expand...
Click to collapse
Yeah, I gave the sticky a good looking and saw it works with the Samsung 16GB C4 card. Good enough for me. Just needed to know if there was a card in it when I get mine so that I can install one before accumulating data and stuff.
Popular formatting method?
Is there a preferred method of formatting the cards, or will WinXP formatting tool be sufficient?
Thanks
MartyLK said:
Is there a preferred method of formatting the cards, or will WinXP formatting tool be sufficient?
Thanks
Click to expand...
Click to collapse
All you'll need to do is put the card into the phone, and then do what's called the three-finger-salute. You'll need to hold down the power, volume-down, and camera buttons until it asks to do a hard reset/format.
MartyLK said:
Is there a preferred method of formatting the cards, or will WinXP formatting tool be sufficient?
Thanks
Click to expand...
Click to collapse
You need format it inside the phone together with the phone storage, e.g. hard reset/format the entire phone with the card inserted.
Also, if for some reason the card gives you issue with the phone and you decide not to use it anymore. You need to re-format the phone again. And your card will be useless unless you have a Nokia phone running Symbian OS. That's the only device that can re-format the card that is pulled out of WP7 phones like Focus.
Using a Sandisk 16GB C4 card. Formatted in WinXP, inserted it into phone and did the "Volume" + "Camera" + "Power" button combo to format in phone and initialize it.
A little off topic...I haven't had time to use the Focus yet. I had to make a quick run to a local mall to have the Ghost Armor put on the highly scratchable "Gorilla-Glass" screen. Been reading horror stories about how scratchable the Focus' screen is.
I don't know if it's a problem or just how the Focus is with 7004 firmware but, sometimes it acts funky about loading the main screen...where the tiles are. Sometimes, generally after running an app, when I go to the main screen, the tiles are slow about loading or showing. One time I had to reboot and then they all loaded right. Other times it take a few seconds to stabilize.
IIRC, slow loading home screen is a typical symton that the SD card is not working out well. Even after NoDo update, it will be the same. Microsoft did very little to fix the SD card issues. That hints it is the Samsung problem.
Since I've got the nodo update, all in all the phone is more stable, but I have been having the same problem with the main screen taking a few seconds to load, however its only when using the xda app and nothing else. Using a Kingston 16gb c4 sd card as well
Sent from my Focus using XDA Windows Phone 7 App
aksmurf said:
Since I've got the nodo update, all in all the phone is more stable, but I have been having the same problem with the main screen taking a few seconds to load, however its only when using the xda app and nothing else. Using a Kingston 16gb c4 sd card as well
Sent from my Focus using XDA Windows Phone 7 App
Click to expand...
Click to collapse
I notice the slow main screen loading issue when the phone is tasked with other stuff, like installing apps or updating email or news and such as that. My HD7 did the same thing from time to time. But my concern is with the installed card. It's a class 4 card and the experts are saying it isn't about speed or throughput but the ability to keep up with WP7. The class 2 cards may have slower read/writes times but they seem to be more capable of keeping up with WP7.
One thing is sure, I won't buy one of those highly over-priced certified models. I'll wait till the larger cards get certified and buy the common version...the one without the expensive WP7 logo.
Hello all i have a really strange problem. My Trophy is 1 month old, today it restarted itself alone and gave me the message that my SD Card is not working right and i need to replace it. I hate HTC for not making the slot accesable.
Now it's very complex to use the warranty,because i am from Bulgaria, the phone is bought from Germany, from ebay and on and on ...
Is there a way to test if the problem is the actual SD Card. If i am sure of that i will replace the lame thing on my own. Do someone from you have / had a similar problem ?
Thanks all.
Well, you could remove the SD Card from the phone (as described on the forums) and format the SD Card with a Nokia Symbian phone (E71 or else) and then test the card in a cardreader in your pc.
To be honest; I would just replace the SD Card. It isn't so much work and the cards are relatively cheap. The only other option seems to be trying to claim your warranty - but that might be difficult as you mentioned.
If you are tech savy and confindent, just open it up and drop a new 32 GB card in there yourself. We got plenty of forums posts around here, with how to open it up or even what types of cards to purchase.
If not, even though it may be a pain with the warranty based on what you told us, just send it over to HTC.
I am confident and i know i can do it. It's not a problem to open an replace. I am a little bit concern about the actual problem. If , and it's not something impossible , the card is just dead, this will be good. It's a common thing SD cards to fail. But if i void the warranty and the actual problem is in the mainboard itself, this will be a problem.
Probably only HTC has the ability to run diagnostics and test out if its the SD card or something else... but you will only know once you open it up.
I feel for your decision mate, g'luck.
Have you tried performing a hard Reset?
(Hold both volume buttons and switch the phone on)
I sure did. The first time it helped for about 20 mins. Than the card was gone again. The bootloader is reporting it as a SanDisk 61mb class 0 at the moment.
So i will open the phone, the warranty thing is not going to happen. Way to complicated, sadly.
One thing to ask. Because in the card replacing thread in the forum, after you put the the new card you must hard reset from the phone settings - My phone is hard reseted at the moment but it wont boot without a proper card. So i cannot pass the Error message. Do you thing that this is not going to be a problem, as the phone needs to be set right after that screen? I thing a the new card wont be a problem if it's properly detected ?
Similar issue like in this post:
http://forum.xda-developers.com/moto-x-style/help/sd-card-problems-moto-x-pure-t3447789
But even worse. The external SD card suddenly vanishes from phone, now it only shows up shortly after phone re-starts, then the external SD card will disappear again. Don't know what's wrong. Then I put a new SD card, it happens like that after I used it for two days. The external SD card is used as portable storage.
When I tried to format the SD card when phone just started, it fails to do so, then it disappears.
I took both SD cards to Windows computer, they show up correctly and I can copy the files out from them. However, I cannot format them, they give out error: the exFAT card is writable protected. How a micro-SD card is locked for writing?
Tried to search online, but couldn't figure out how to solve the issue. It seems to me the phone has some issue with the card and changed the card somehow.
Can anyone help?
Thanks a lot!
I've had similar issues with SD cards that were going bad - weird, inconsistent behavior. Do you have another SD card you can test the phone with to confirm it isn't a rom or tray problem?
I once had a card that would work fine in TWRP, fine in a PC w/ adapter, but just show up as removed and added over and over again in a rom. Had another that could be read, but not written or formatted. It was full of music, but music players could only play about 5 seconds then they'd skip to the next song. Both of these cards failed in short order after starting this flaky behavior.
Based on my experience, I'd say recover your data and RMA if it is an option. Having microSD to supplement storage is convenient, but those things are cheap for a reason.
jason2678 said:
I've had similar issues with SD cards that were going bad - weird, inconsistent behavior. Do you have another SD card you can test the phone with to confirm it isn't a rom or tray problem?
I once had a card that would work fine in TWRP, fine in a PC w/ adapter, but just show up as removed and added over and over again in a rom. Had another that could be read, but not written or formatted. It was full of music, but music players could only play about 5 seconds then they'd skip to the next song. Both of these cards failed in short order after starting this flaky behavior.
Based on my experience, I'd say recover your data and RMA if it is an option. Having microSD to supplement storage is convenient, but those things are cheap for a reason.
Click to expand...
Click to collapse
Thanks, I've tried the second one(which works perfectly before I put in the phone) already, it ends up as the same bad state. I am afraid to brick the third SD card I throw into there...but I will try another one later.
I should have read more carefully. I wouldn't throw a third card at it if you've already tried two and had the same result.
Is this with the stock rom?
jason2678 said:
I should have read more carefully. I wouldn't throw a third card at it if you've already tried two and had the same result.
Is this with the stock rom?
Click to expand...
Click to collapse
Yes, stock ROM, but I did root the phone.
I tried to contact Moto support and request a repair, funny enough it didn't go through because I don't have US address, which I did and put it right there!
For test, I put another small capacity card in the phone again to see what's going to happen...It might be the card, but two cards in a row...and they are different brand...Anyway, Lexar card will replace my card without trouble. But I still want to know if it's the phone's problem...Will see.
cr2069 said:
Yes, stock ROM, but I did root the phone.
I tried to contact Moto support and request a repair, funny enough it didn't go through because I don't have US address, which I did and put it right there!
For test, I put another small capacity card in the phone again to see what's going to happen...It might be the card, but two cards in a row...and they are different brand...Anyway, Lexar card will replace my card without trouble. But I still want to know if it's the phone's problem...Will see.
Click to expand...
Click to collapse
Be interesting to see if the small card behaves. If it is <32 gb it is probably fat32.
Some of the problems I described above started after letting an old phone format a high capacity card that started out as exfat to fat32. Some people say they do it and it is not a problem, but I tried formatting one 64 gb card from exfat to fat32 and broke it twice. Once using a phone and the second time using a laptop and gparted. Manufacturer did replace it both times. Left as exfat I'm still using the same card in my XT1575 several years later.
cr2069 said:
Yes, stock ROM, but I did root the phone.
I tried to contact Moto support and request a repair, funny enough it didn't go through because I don't have US address, which I did and put it right there!
Click to expand...
Click to collapse
Just thought I would chime in and say since you unlocked your bootloader moto legally will not offer a repair unless you pay for it since you're warranty is now null and void.
Sent from my XT1575 using Tapatalk
jason2678 said:
Be interesting to see if the small card behaves. If it is <32 gb it is probably fat32.
Some of the problems I described above started after letting an old phone format a high capacity card that started out as exfat to fat32. Some people say they do it and it is not a problem, but I tried formatting one 64 gb card from exfat to fat32 and broke it twice. Once using a phone and the second time using a laptop and gparted. Manufacturer did replace it both times. Left as exfat I'm still using the same card in my XT1575 several years later.
Click to expand...
Click to collapse
Now I put 4GB card there, it works fine now, need to wait for a few days. My original cards are 64GB, both were formatted as exFAT, now both say being locked fro writing(what...the micro SD card is locked for writing...I want to know how...)
Cdub1976 said:
Just thought I would chime in and say since you unlocked your bootloader moto legally will not offer a repair unless you pay for it since you're warranty is now null and void.
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
Yes, I heard of that, I just did a test drive there and it didn't go through...