Invalid sim card error - Surround General

Hi, i am the owner of a HTC surrond Telus. i recently bought it on kijiji and when i tried to put my sim card in it gave me "invalid sim card" i called telus and they said it is reported stolen! i was wondering if there is any way to take off the block since i spent over 350 for the phone.

Im not 100% on this but imagine Telus uses the ESN number to block it. Changing this number is illegal in Canada but I know it could be done on my old HTC Diamond.
Sent from my Surround using XDA Windows Phone 7 App

how can we change it?

Related

[Q] not registering on network??

I just bought an Orange branded SGS, which should have been unlocked. So I was surprised when it kept asking for PIN code which I thought would be 0000 but after several tries this did not work.
At first it was not seeing the sim card so I downloaded the SGS unlock from android market. This gave the unlock code and unfreezing code. it then saw the SIM card or at least the no SIM card logo disappeared.
the problem is it is not registering on the network. I went to an unlocker shop and they even tried an Orange Sim card this still did not work.
Still no Joy
Any thoughts and suggestions would be gratefully received
Have you tried calling orange to see if the imei had been black listed? Could be a lost/stolen phone you have unfortunately purchased
Sent from my GT-I9000 using XDA App

Question for people who got their Venue Pro from the Microsoft Store

Hey,
So we heard reports that the 8GB DVP models sold in the Microsoft Store on launch day appeared to work with AT&T SIM cards, meaning that they were SIM unlocked. Can anyone confirm that? It raises a number of questions:
1. Are the replacement units that fixed the wifi/SIM issues still unlocked?
2. Do these unlocked units support Auto Device Config (ADC)? That is, what does the Cellular settings screen look like - can you see the APN? Does it automatically change when you put in a different SIM? Can you see the hard-coded T-Mobile default APN?
I've got a 16GB locked DVP from Dell, but would consider swapping it for an 8GB from a brick-and-mortar Microsoft Store if they are indeed SIM unlocked. (Anybody in southern california interested in swapping with me?)
The first phone (Engineering Sample) was SIM unlocked. I couldn't try it on the second phone because after the first reset it gave the invalid SIM error.
Now the third phone is locked (I'm so pissed, bought it @ full price)
Ok if I can remember, when I put in the ATT sim and switched off the 3G it didn't show any "configure" screen but EDGE was working
Hope this helps
I tried to put an att sim in there but the card would not fit since the reader is on the other side of the card from tmobile.
eyan15 said:
The first phone (Engineering Sample) was SIM unlocked. I couldn't try it on the second phone because after the first reset it gave the invalid SIM error.
Now the third phone is locked (I'm so pissed, bought it @ full price)
Ok if I can remember, when I put in the ATT sim and switched off the 3G it didn't show any "configure" screen but EDGE was working
Hope this helps
Click to expand...
Click to collapse
Thanks - this makes me feel oddly better, like I haven't missed out on the chance to buy an unlocked, working device. Bummer for people who bought original units from the MS Store and then got replacements that were locked though.
enders4you said:
I tried to put an att sim in there but the card would not fit since the reader is on the other side of the card from tmobile.
Click to expand...
Click to collapse
Thanks, but I think you're mistaken. All SIM cards are the same shape, unless you're talking about Micro SIMs. I have tried an AT&T SIM in my Venue Pro.
Thats strange . . . my sims are different . . . size is the same but the shape are at different sides . . .

[Q] Unlocking phone without using another carrier's SIM Card

Hi guys
I purchased a t-mobile mytouch 4g outright last week (no contract). When I contacted t-mobile about getting the phone unlocked, they were happy to provide me with an unlock code. The only problem for me is that unlocking the phone requires using a SIM card from other phone provider, something which I dont have access to atm. Is there any way for me to unlock the phone without having to use a SIM card from another provider. Buying a SIM card isnt cheap (eg $25 for AT&T SIM card), and I would like to get the phone unlocked before I head overseas (in case the unlock code doesn't actually work, I won't be able to return the phone to t-mobile without having some difficulties.
The only way you would be able to do that, that I know of would be to root it and do the s off procedure. I think that also will do the sim unlock for you too. Read over the method that uses gfree and visionary. I think it talks a little about the sim unlock and when in the process it occurs.
Maybe you could just go to att and ask them if they have a sim card you can pop in to complete the process.
borrow one if possible, or do the root method. Worked perfectly fine for me doing that method
First of all to correct True if you go that path you van manually do it via Radio S=OFF, since you have the code why go though all of that? Just do as Osu said and barrow any GSM based carriers SIM. This is another example of Android fail as WinMo has simlock.exe as toolkit for this very reason to unlock it without SIM card.
Sent from my HTC Glacier
Is this a new process for unlocks from T-Mobile, that you need to have another provider's SIM card? If I recall correctly (dubious) from getting an unlock code for an MDA and an SDAseveral years ago they would just email you the unlock code and you would enter it into the phone.
Related question if I may: Does T-Mobile still give unlock codes to people who purchased a subsidized smartphone (in particular the MyTouch 4G)? I am considering buying three to replace aging original iPhones and a major reason for me sticking with T-Mobile over the years is their unlock policy. Just want to make sure it's not significantly different for smartphones.
Thanks ... Mike
wenglish said:
Is this a new process for unlocks from T-Mobile, that you need to have another provider's SIM card? If I recall correctly (dubious) from getting an unlock code for an MDA and an SDAseveral years ago they would just email you the unlock code and you would enter it into the phone.
Related question if I may: Does T-Mobile still give unlock codes to people who purchased a subsidized smartphone (in particular the MyTouch 4G)? I am considering buying three to replace aging original iPhones and a major reason for me sticking with T-Mobile over the years is their unlock policy. Just want to make sure it's not significantly different for smartphones.
Thanks ... Mike
Click to expand...
Click to collapse
What is their unlock policy?
tmobile's unlock policy is 1 unlock code every 90 days.
If the phone is taken on a contract, I believe the unlock policy is that it can only be done after 90 days. I bought the phone without a contract outright, which is why I was able to get the unlock code within a week (although I had to call them up and argue a little).
With regards to the unlocking itself, from what I understand if the phone is not rooted (I don't wanna do it yet as I'd rather keep the warranty for the time being, at least while Im still in the US), then the only way it can be unlocked is with another carrier's SIM card because that is the only way that you get prompted to enter the code. I have a code available for my phone, it's just getting the damn card so I can actually unlock it.
btw Im currently in a country with no contacts who are with AT&T, so getting their SIM card is easier said than done. It costs 25 bucks to purchase a AT&T SIM, something I would rather not do to get the unlocking procedure done. From what I've experienced At&T is the only major provider aside from t-mobile which still uses SIM cards, and Boost mobile/Sprint cards won't work with regards to unlocking because they use a completely different type of network, so the phone can't even detect their SIM card (I tried a Boost SIM and it didn't work)
wenglish said:
Is this a new process for unlocks from T-Mobile, that you need to have another provider's SIM card? If I recall correctly (dubious) from getting an unlock code for an MDA and an SDAseveral years ago they would just email you the unlock code and you would enter it into the phone.
Click to expand...
Click to collapse
I just recently unlocked some of my older T-Mo phones to sell them more easily. They will provide you unlocks for a retail price phone in one week, or a contract subsidized phone in 90 days. You can even request unlocks for phones you no longer use (like my T-Mo Dash I found in a box in the garage).
To "complete" the unlock process you must insert a non-TMo SIM card and the device will prompt you for the code. After entering the code, the phone is unlocked and will remain that way. Borrow a friend's SIM, it's what I ended up doing. Alternatively, if you are just wanting to unlock to resell the phone later, the code is "always valid" for that phone's IMEI and you can just provide the next owner with the code.
Off-topic posts removed...please don't post if you have nothing helpful to say.
holdup said:
With regards to the unlocking itself, from what I understand if the phone is not rooted (I don't wanna do it yet as I'd rather keep the warranty for the time being, at least while Im still in the US), then the only way it can be unlocked is with another carrier's SIM card because that is the only way that you get prompted to enter the code. I have a code available for my phone, it's just getting the damn card so I can actually unlock it.
Click to expand...
Click to collapse
You can unlock without rooting using gfree, if getting a SIM is truly an issue just to complete the process. See the gfree thread.
gfree usage:
gfree [-h|-?|--help] [-v|--version] [-s|--secu_flag on|off]
-h | -? | --help: display this message
-v | --version: display program version
-s | --secu_flag on|off: turn secu_flag on or off
-c | --cid <CID>: set the CID to the 8-char long CID
-S | --sim_unlock: remove the SIMLOCK
Click to expand...
Click to collapse
Just run gfree only with -S and that should do the trick and leave the phone still S-ON and unrooted.
What happens if you boot your phone without SIM card? Maybe you can unlock then?
I'm unlocked so can't check that myself
Sent from my HTC Glacier using XDA App
mr.tenuki said:
What happens if you boot your phone without SIM card? Maybe you can unlock then?
I'm unlocked so can't check that myself
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Last time I did this it functioned normally aside from no cell service. WiFi and everything else worked fine. No unlock prompts.
Holdup & Genocaust you are right. I found the unlock email from T-Mobile when I last did this in 2007, and yes, you do need to insert a foreign SIM.
holdup, not sure what you mean about only being able to use an AT&T SIM. I know for a fact you can use any UK-based SIM (T-Mobile, O2, Orange, Vodafone, even Tesco). You might look on fleaBay or Craigslist to see if anyone near wherever you are at has one for sale. It doesn't need to have credit on it as far as I recall.
I know that any international gsm Sim will work, but part of the problem is I won't have one until I leave the country, and if the code by some chance doesn't work getting it exchanged or refunded. The At&t sim im referring to is a US sim, not Uk (might have been some confusion there), which t mobile assured me would work. I don't want to buy a sim online right now because I don't have a fixed address for more than a few days at a time (currently doing a tour of the Us).
Sent from my HTC Glacier using XDA App
You could just go to the AT&T store, and do one of the following:
1. Flat out ask them if they could let you borrow an AT&T SIM so you can unlock the phone. BTW, the SIM they lend you does not have to be activated for this to work. It just needs to have a different network ID in it, which it will, because it will either be blank or it will be AT&T's; and in either case it wont match the TMobile network id.
2. Tell the AT&T store rep that you are wanting to bring-in your mytouch into their network (you'll buy service), but that you first want to see how it would behave in their network... And so, could they let you borrow a SIM to "test drive" it in their network... tell them you heard the phone has a radio that is compatible with their 3G frequency and that you want to verify that...
BTW, there is another way to access the unlock screen. It's just that the easiest way to trigger that software is to insert a SIM with a different network ID. Call tmobile or HTC and they may give you the other process. I have done this in the past for other handsets...
holdup said:
I know that any international gsm Sim will work, but part of the problem is I won't have one until I leave the country, and if the code by some chance doesn't work getting it exchanged or refunded. The At&t sim im referring to is a US sim, not Uk (might have been some confusion there), which t mobile assured me would work. I don't want to buy a sim online right now because I don't have a fixed address for more than a few days at a time (currently doing a tour of the Us).
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
It only takes 5 minutes. You don't have any friends or coworkers with a GSM SIM you could borrow? That's how I used to do it for my old dumb phones.
i know it takes 5 mins, but if you bothered to read my post you would read that Im in a foreign country with no contacts, currently working in a hospital. Virtually all doctors I work with have an Iphone or some CDMA phone, haven't come across anyone with AT&T.
Anyway, got the phone unlocked, just went to an AT&T store n pretended to be interested in buying a SIM, then used a sim card they provided to unlock, thanks to everyone for their help

[Q] Unregistered Sim Problem - afraid that it might be stolen (Rogers)

Hello there,
So I got a USED Galaxy S4 from someone on kijiji
The phone is from rogers, and still locked to rogers/chatr
Iv been using the phone for about two weeks with no issues at all.
Last week, just in the middle of the day
I was taking the phone out of my pocket, and I noticed that it says ' unregistered sim'
On the lock screen and status bar
Tried to restart the phone and pull out the battery, nothing happened. Tried a NEW chatr sim card- no luck.
Went to rogers yesterday, tried 4 different sim cards
Didnt work.
I stuck with the "unregistered sim" msg, which not allows me to use the phone.
I tried to look for an answer around the net, and couldnt really find someone who have a similar issue.
Any ideas?
Is the phone might be stolen?
Is therr anything to do about it?
Thank you!
Sounds like you're the victim of insurance fraud. The guy sold the phone and then reported it stolen. He gets paid twice. You should have insisted that the phone got transferred to you at an at&t site, or whoever the carrier is
If the phone is blacklisted, another possibility is that the phone was stolen directly from Rogers or an authorized dealer. Phone will work for a while until the IMEI is blacklisted for that carrier.
Try to unlock the phone and use a different carrier sim card like Telus or Bell.
You could have a defective SIM card slot. As to my knowledge no carrier in Canada currently blacklists IMEI's (I could be wrong though). An easy way to check is just to call Rogers and provide them the IMEI and they can tell you.
I work for a multi-carrier dealer and I know that for Telus if you get their replacement plan (the one where they charge you monthly for) and you report the phone lost/stolen they will blacklist the phone. Rogers has the same replacement plan but whether they blacklist the phone or not I don't know. Try putting a sim card from a different carrier and see if it works. If it does then the phone was most likely blacklisted by Rogers/Chatr/Fido.
They would tell you that the phone is blacklisted. I am going with a faulty sim cradle on this one.
Sent from my SGH-I337 using xda premium
Thank you guys
Thanks a lot guys, very appreciate your fast and helpful comments!
Ill definitely try to unlock the phone and try use it with another carrier!
reason for unregistered sim error
You have samsung galaxy mobile and you have bought it from someone else.
Here is most possible reason is the original owner might have not paid any due amount or some one complaint about the phone from insurance company that it is lost or stolen.
It is locked phone still you can try another sim from same carrier like roger.
Or if you mobile support dual sim then try to insert the sim to another sim slot.
Or you can also try to insert sim to another mobile which is not locked. On unlocked phone if you get the same sim unregistered error. Then contact your sim provider and they will ask for your id proof. And photo. Just submit it and your sim will be active.

one Samsung Galaxy S4 EE sim says 'invalid sim other OK

I have 2 Galaxy S4 i9505 phones.
Phone 1. Bought as used phone on Ebay and was previously locked to the 'Three' network, I had it unlocked by 'Three'. This phone has always, and still does work without problem with my EE 4G (pay monthly) sim. The only remarkable thing about this phone is that it failed/froze/bricked whilst installing the Lollipop upgrade. It was repaired - new boards - under warranty in April 2015.
Phone 2 was also bought as used on Ebay. This phone had been used on O2 network. I discovered that it had never been locked to any network. I bought a pay monthly 30 day rolling contract thinking that it had been locked to O2. When I put my EE 4G sim in I got the message 'no sim, insert sim'. Baffled. The only thing I thought could be the problem was the sim itself, EE gave me a new sim. The only physical difference this sim had was that it had the Nano option. When I put this sim in phone 1 it worked perfectly, I put it into phone 2 and it worked! I needed to put the sim back into phone 1 to set it up to transfer data. When I put it back into phone 2 the message 'invalid sim' came up and that is where things stand.
As I have two phones I was hoping someone could guide me through the necessary steps to find out where the problem lies by comparing the two, and hopefully find a solution. I have read another thread from tomedwards93 posted in April 2015 and see no solution was found by him so maybe this could help him too.
Can someone please help?
I didn't understand a single of what is written,the description is long and read this thread twice,still can't a understand this thread
Sent from my GT-I9505 using Tapatalk
Grimble1950 said:
I have 2 Galaxy S4 i9505 phones.
Phone 1. Bought as used phone on Ebay and was previously locked to the 'Three' network, I had it unlocked by 'Three'. This phone has always, and still does work without problem with my EE 4G (pay monthly) sim. The only remarkable thing about this phone is that it failed/froze/bricked whilst installing the Lollipop upgrade. It was repaired - new boards - under warranty in April 2015.
Phone 2 was also bought as used on Ebay. This phone had been used on O2 network. I discovered that it had never been locked to any network. I bought a pay monthly 30 day rolling contract thinking that it had been locked to O2. When I put my EE 4G sim in I got the message 'no sim, insert sim'. Baffled. The only thing I thought could be the problem was the sim itself, EE gave me a new sim. The only physical difference this sim had was that it had the Nano option. When I put this sim in phone 1 it worked perfectly, I put it into phone 2 and it worked! I needed to put the sim back into phone 1 to set it up to transfer data. When I put it back into phone 2 the message 'invalid sim' came up and that is where things stand.
As I have two phones I was hoping someone could guide me through the necessary steps to find out where the problem lies by comparing the two, and hopefully find a solution. I have read another thread from tomedwards93 posted in April 2015 and see no solution was found by him so maybe this could help him too.
Can someone please help?
Click to expand...
Click to collapse
It it worked and now it doesn't then replace the sim slot on phone 2.
Lennyz1988 said:
It it worked and now it doesn't then replace the sim slot on phone 2.
Click to expand...
Click to collapse
I've replaced the sim card slot and done a factory reset, it worked for about half an hour then the 'No sim ' message returned. It still works with a PAYG '3 network' sim, with intermittent 'sim removed restart phone' message I no longer have the O2 account.
I have another fully functioning S4. Can anyone guide me through comparing the Android settings on the 2 phones.
I've never attempted either flashing or rooting and don't understand how to go about doing this.
Just to say thanks for the suggestions, the phone has now corrupted my SD card and I've had enough, I'm defeated. I'll keep this phone as a Sonos controller and go to Lumia 950 on Win phone 10 when it arrives.:good:
Sim not detected
I have a samsung S4 i 9505 and I often receive a message "insert cart sim". After rebooting it works normally

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