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I've got a few issues that I could exagerate a little bit on and probably get t-mobile to send me a replacement phone. I might just do it if I know I'm going to get one with rc29.
Anyone know what the current replacement units are shipping with?
I believe they are shipping them with the new RC but I could be mistaken...
my replacement
I got a replecement 3 days after I pressed the screen trying to silence my alarm one morning and by the time i could see the screen it was updating to RC30 and it was not rootable and I had just started reading about JF's early work, im just not sure how long ago it was, but it was towards the begining of ota rc30, it was the first time i was asked to update and it came in the middle of the night.
if I had to guess its been 10 days to 2 weeks since I got the replacement...
I bought it on day 1 oct 22, right I called tmob for my replacement 15 days after that(1 day over limit to store return) it came like 3 days later, as they shipped it express but it was a weekend or holiday that delayed next day to like 3 days, so I dunno maybe you can do the math...
maybe somebody got a more recent replacement and can tell you better, but I was told that there were probably no "refurbs" as in went to customers broke and got fixed, and when my replacement was shipped it would be a phone that failed tests at the factory and were refurb'd before leaving htc, it did look like it was in mint condition
bhang
cousin did it last week got a rc29, worth a shot,
worse that can happen is you get a rc30 and no more root lol
you can always just send the rc30 back and keep the broken screen
got it 2 days ago rc29
Cool might just send mine back then, trackball keeps sticking on mine and i don't have root
BobbyHill said:
I've got a few issues that I could exagerate a little bit on and probably get t-mobile to send me a replacement phone. I might just do it if I know I'm going to get one with rc29.
Anyone know what the current replacement units are shipping with?
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Click to collapse
they are currently shipping rc29....i just received my replacement after i lost my orgignal rc30 locked phone
Crap 1st post I know. A word of warning to anyone considering getting a Streak from these guys..
So I took my Dell Streak back to Carphone Warehouse as it had reception problems. They refused to replace the device and insisted on sending it to be "Repaired". 2 weeks later it finally arrives back in store for me to collect. Now, not only was the back plate bent but the screen is smashed...Storm back to the Store where they ummed and ahhed and proceeded to "Call Support" who, apparently, had to email their repair center to investigate as they didnt know their phone number?! Cant tell me IF they will replace the device let alone when...I would seriously warn people against buying devices from this company. Simply the worst service I have ever seen.
just phone dell directly and tell them what happened, be very demanding they will send you new device... that's what I did when I bricked my streak while updating to 2.1. Just got the new phone this morning
Interesting. Might give that a go in the morning. So gutted, was really looking to firing 2.1 onto it!
Please keep us informed how you get on
Despite my protests they are going to repair it again. Noone can tell me how long this will take. I truly cant believe this is happening! It took them 2 weeks to screw it up this badly. How long will it take them to actually get it back to me working?! Anyone got Charles Dunstone`s email address? I have some choice words for him regarding his so called company.
I would phone dell and inform them what is going on and how unhappy you are about it plus i would be Bombarding CPW's Head office with complaints via email and letter
Been going at it via Twitter, Phone, Reddit and Email.
have you put it in writing?
Have you given them a definite time period to replace/repair it ?
if the answer is yes then go to your trading standards department and get them involved to help you out..
Yes that is a good idea Fards and you can never beat a good old letter to one of the board members.
I had an Acer lappy broke, cut a long story short they would not repair it so found out who was on the board from PC WORLD as i got it from there and sent a letter every day to a different Board member a week later i got a voucher to go and choose a new lappy to the value of £600 but i originally only paid £400 so good result in the end
lufc said:
Yes that is a good idea Fards and you can never beat a good old letter to one of the board members.
I had an Acer lappy broke, cut a long story short they would not repair it so found out who was on the board from PC WORLD as i got it from there and sent a letter every day to a different Board member a week later i got a voucher to go and choose a new lappy to the value of £600 but i originally only paid £400 so good result in the end
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heh, i did something similar back in the day when woolworths was about. brought minidisc player from them and a week later it died, after multiple visits,emails,letters, phone calls they wouldnt replace it or refund it so i started to send 3000 xrated post cards to multiple woolys stores aswell as the head offices of kingfisher,managers,shareholders. it made the news/local papers and 1month later i got vouchers worth 3k through the mail. totally made up for all the money id spent of postcards n stamps
Waiting for a call from them today. Have consulted trading standards and will be proceeding with a letter if I get no joy from CPW today.
mrdegriz said:
Waiting for a call from them today. Have consulted trading standards and will be proceeding with a letter if I get no joy from CPW today.
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That's ma Boy, keep us informed
Hi all,
I have to agree with the OP and seriously warn anyone off from buying a Streak through CPW as there support and customer service for the Streak is worthless although my story is a little different.
On Sunday 8th August my Streak suddenly started flashing the three lights and going into a reboot loop so first thing Monday morning phoned 02 who told me to speak to CPW. So phoned CPW who told me to take it into a store which i did was then told they don't and can't repair or exchange Streaks and to contact Dell. Spoke to Dell who told me to go back to CPW oh what fun escalated up to a manager who again insisted go back to Dell and that he would look at what could be done phoned me back to say he will call again tomorrow as had no news and haven't heard from him since.
Tuesday received an E-Mail from Dell with the phone number to call which i did was told it takes 48hrs to arrange UPS collection and the up to 10 days before i would get it or a new one back.
Thursday still no collection by UPS so phone Dell told to wait 24hrs more which i did and still no collection.
Friday call Dell again and explain it still has not been collected and ask what is going on told what i was told previously was wrong and that a Streak would be sent to me and arrive within 48hrs business days only. This sounded like the sort of service i expected.
Tuesday UPS turn up for my Streak battery and cover with just a freaking label and no new Streak lucky i had an old Jiffy bag to put it in for it's journey to Hungary and wait another 24hrs to see if my new Streak arrives of course it doesn't.
Wednesday call Dell yet again and eventually get transfered to a manager explain everything that has happened and has been said including the fact it took 8 days to collect via UPS and on Friday i was told i would have new Streak by Tuesday. I explain this is unacceptable customer service as i am paying line rental on a device i can't use that has hardware fault and it has taken 8 days just to collect and i was told i would have a new device with me by Tuesday.
He tries to tell me thier systems aren't set up right as it's new and sorry for the delay i explain as a customer that really shouldn't be my problem and that if they can't support selling a product they shouldn't sell it. Say's he will look into it and call me back with an update of course no return call as of yet.
So far i have been really calm and polite but enough is enough tomorrow i am not going to accept being fobbed of with promised call backs i want a new Streak sent to me within 48hrs especially as i read that Dell are doing this for people so why not me.
I would advise not buying anything not from the Network the reason i bought my Streak from CPW in the first place and not 02 was it was meant to be Sim Free as all CPW normally are and i was going to get it sooner. It turns out i got it after i could of from an 02 store it's not Sim Free as in unlocked and CPW are totally useless and offer no support even though they sold me the device.
I love my Streak and think it's a great device but Dell seriously need to get their act together or forget selling smart phones a not very happy Streak user right now.
Marc
Just rang the little dears to be told "We dont open til 10" They must need a lie in after a hard days ripping people off!!
Apparently, now it has gone to Birmingham..Bloody phone gets around more than I do!! I have to wait a week for my replacement...By which time CPW will have had my Streak for as long as I have...Superb!
@mrdegriz
I have no idea why yours has gone to Birmingham as i was told CPW can't repair Streaks as they don't have any parts or software to do so. As i said above mine took 9 days to be collected by UPS and is now on its way to Hungary and should be back within 10 days which i will be interested to see how true that turns out.
Both CPW and Dell have been utterly useless and after this i won't be dealing with either of them again nor 02 for that matter. I have just bought a Galaxy S direct from VodaFone and will sell the Streak or just use it for mucking around with if and when it ever gets back.
Marc
Well I am still waiting on mine. I was told it would be 3 days and well its been a week.
After I called to get my tracking number I was told it was still pending so they were going to fill out a a recovery form to contact the warehouse to find out what the problem was and I should get an email after 24 hrs. I didnt. Called again was told that it usually take 72 hrs. No dice. Called again guy told me that they are having problems with the forms lately and its been taking 8 days... WTF!?I was also told that my order has been put in backorder status with no way of knowing when it would ship. But the guy didnt understand why the Vibrant wasnt on his backorder list. So we sent an email escalation to the warehouse which I am currently waiting on which he said would take 24 hrs.
This is just mind numbingly insane to me. Why cant they call the warehouse to figure this crap out. I have a phone sitting here that their update broke that I havent even finished paying off yet that Ive had for about a month and a half and they are telling me i have to wait to hear from them when it will be shipped. I left Sprint to get away from this kind of crap.
Call customer care back & say CANCEL. That will get you the customer retention dept. I filed my claim on the 14th after the OTA update bricked my phone & they couldn't get it to come back up. Expected it to take maybe 3 days. After the phone had not arrived Tuesday I was PO'd yesterday morning & called. They told me it was on backorder and I probably wouldn't have it until the 25th. Wrong answer. Got to customer retention and they took $20 off my bill for the inconvenience and supposedly overnighted a phone to me. We'll see if it arrives today.
sail4horizon said:
Call customer care back & say CANCEL. That will get you the customer retention dept. I filed my claim on the 14th after the OTA update bricked my phone & they couldn't get it to come back up. Expected it to take maybe 3 days. After the phone had not arrived Tuesday I was PO'd yesterday morning & called. They told me it was on backorder and I probably wouldn't have it until the 25th. Wrong answer. Got to customer retention and they took $20 off my bill for the inconvenience and supposedly overnighted a phone to me. We'll see if it arrives today.
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Ive been on the phone with CS multiple times and they have credited me back my shipping fee and my date usage for the month i will give them a call this afternoon again. I got an email address from the Live Chat person of soemone higher than them so hopefully I will hear back and let me know if you get your phone.
Also howd you get a date out of them they just keep telling me they have no idea.
That sucks, mine bricked with the OTA and they said it would be 7 days to get my phone, well it showed on the 18th (I must of called on the 8th)...
What is dumb is they sent text messages to the bricked phone letting me know (HA, I ODIN'ed back to stock and applied the update and my phone worked fine).
So now I have a replacement phone and my original phone - I need to goto the store or something and return the replacement phone, right? Or will they charge me $100 bucks for the replacement and if they do, and I keep it - am I able to get another replacement if it breaks?
jmerchant said:
That sucks, mine bricked with the OTA and they said it would be 7 days to get my phone, well it showed on the 18th (I must of called on the 8th)...
What is dumb is they sent text messages to the bricked phone letting me know (HA, I ODIN'ed back to stock and applied the update and my phone worked fine).
So now I have a replacement phone and my original phone - I need to goto the store or something and return the replacement phone, right? Or will they charge me $100 bucks for the replacement and if they do, and I keep it - am I able to get another replacement if it breaks?
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You should send it back I dont know if they would let you keep it they may charge you.
same here they credited me my data for the month, but still i want my phone back...i was thinking of odin back and recover but if they're sending me another phone i dont want to send them back a good phone...i guess ill just wait
CS is different from Customer Retention and you have to say cancel to get to them. Their job is to keep you as a subscriber. My guess is they have their own stock to pull from. The stupidest part of all this is there's a corporate store blocks from my house with a bunch of Vibrants in stock. Why Tmo won't give me one of those phones & replenish their stock is beyond me.
Send your phone back or they'll be sending you a bill for the retail price of the phone. When you got the replacement it should have included details on how to send the other back. If not, call.
I actually sent an email to the CEO with my complaints and they are assigning someone to my case. Waiting to hear back. But I will be calling when I get home.
I had to replace mine due to overheating, shutdown thermometer icon, said 7 days, came on 7the. Day. Call 611 ask for customer loyalty.
Sent from my SGH-T959 using XDA App
Same sinking boat...
I am actually in the same boat...I ordered an exchange back on 10/14 after my Vibrant went belly up after the update, ordered 3 day express shipping which should have arrived no later than Tuesday 10/19 and when I called to check the status they said it was on backordered status even though it wasn't officially backordered...until today that it. Samsung Vibrants for exchange have been backordered for replacements ordered 10/13 or after, and this information was just made known today...1 week after the fact! Submitting research requests will have no further luck as the shipment date is to be determined. It will simply arrives, when it arrives. Needless to say, I got the shipping charges refunded!
bretjrodgers said:
I am actually in the same boat...I ordered an exchange back on 10/14 after my Vibrant went belly up after the update, ordered 3 day express shipping which should have arrived no later than Tuesday 10/19 and when I called to check the status they said it was on backordered status even though it wasn't officially backordered...until today that it. Samsung Vibrants for exchange have been backordered for replacements ordered 10/13 or after, and this information was just made known today...1 week after the fact! Submitting research requests will have no further luck as the shipment date is to be determined. It will simply arrives, when it arrives. Needless to say, I got the shipping charges refunded!
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My stock vibrant went belly up after the OTA update on Oct 12. I asked for an expedited replacement. I was actually given the expedition for free.
Oct 12 - OTA kills my stock Vibrant. I ordered a new replacement phone at the store, and expedited shipping was free.
Oct 15 - phone was supposed to arrive. It didn't, so I called and asked whats up. I was told Oct 16 was the new date.
Oct 16 - Phone didnt arrive. I asked what's up. I was told Oct 21
Oct 21 - phone didnt arrive today. I called and was told Oct 25. I asked for some kind of credit to my account. Since I'm vibrantless for 13 days, they credited me 13 days of service. Definitely call customer service, ask for a supervisor, and explain you've been inconvenienced by not having a smartphone. they will credit you for the days you've been dicked over.
Oct 25 - we'll see what happens.
If I get a refurbished phone, I'm going to get that replaced too.
It took 9 days - including weekend - to get my replacement.
There is no way to know if you get a refurbished. And if you call in and say you dont want redurbished they will just tell you they have requested a new one for you but they cant control it. I am unsure if mine is refurbished or not. The plastic cover that came with it made it look like a refurb but it was manufactured in 10/10 and the sliding door.at top feelings like no one has uses it before.
Mine had the damn bootloader locked unlike my original so I had to do all this fevered reading about adb that I didn't have to do first time around, then BING, OTA and unlocked sbl,rerooted and back in the ballgame. I'm getting a refund for lost service and that cockamamie mobile TV charge which I never used.
Sent from my SGH-T959 using XDA App
I got mine, and it was not a refurb. I don't think there were enough defect returns because the phones on been on the mass market a few months. I got mine from a guy off of cl and I still got a new warranty replacement from samsung via tmo. It even had a manufacture date more recent than the date I bought the original! Just slapped my batt in and snapped my old cover and I was good to go.
Oh and btw, it does take them a week or two to get the replacement approval processed.
Sent from my SGH-T959 using Tapatalk
ensonnosne said:
I got mine, and it was not a refurb. I don't think there were enough defect returns because the phones on been on the mass market a few months. I got mine from a guy off of cl and I still got a new warranty replacement from samsung via tmo. It even had a manufacture date more recent than the date I bought the original! Just slapped my batt in and snapped my old cover and I was good to go.
Sent from my SGH-T959 using Tapatalk
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Did it come in the original packaging with all the accessories or just the phone itself? I ask this because I've never had an exchange before. Thanks
(they told me mine would just be the phone and to keep my sd card, battery and all the accessories)
No is just the phone with out the cover or batt.
I think they only give you the whole box if you report it stolen.
Sent from my SGH-T959 using Tapatalk
Okay. Thanks for your (quick) response. Much appreciated!
ensonnosne said:
I got mine, and it was not a refurb. I don't think there were enough defect returns because the phones on been on the mass market a few months. I got mine from a guy off of cl and I still got a new warranty replacement from samsung via tmo. It even had a manufacture date more recent than the date I bought the original! Just slapped my batt in and snapped my old cover and I was good to go.
Oh and btw, it does take them a week or two to get the replacement approval processed.
Sent from my SGH-T959 using Tapatalk
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T-mobile is giving me hell about my phone since it was giving to me as a gift and the OTA screwed my phone up. They say my phone doesn't have a manufacturers warranty.
I paid for overnight on a sunday I had to cal back thursday and threaten a company switch, phone arrived next day at 1:40.
Sent from my SGH-T959 using XDA App
so i broke my dell streak a month ago, the screen cracked. and when i called dell a month ago they said im sorry but thats not under our warranty and cant be fixed your only option would be to buy a new one. so i said screw dell im buying a captivate. now a month later i see the streak just lying around and decided to call up. i ask first if its still under warranty, they said it was and whats the problem. so i told them the screen cracked. this time they told me that it certainly is under your warranty and they ll send me a brand new one in 3-5 days. so my question is why a month ago they couldnt replace it and now they can instead they made me waste 200 dollars on a new captivate? which btw is very good.
Cause the warranty replacement process is like a crap shoot. If at first you don't succeed, try your luck again.
Sent from my Dell Streak using XDA App
I just purchased my Streak less than two weeks ago. It came with 2 stuck pixels(one bright green in the center of the screen) and then developed 2 dead pixels as well. I called Dell and had my new replacement the next day. They sent a whole new retail package and said to keep all the original accessories and ship back only the phone. Very impressive service and very friendly. The only issue I had was they forgot to send a return label and it was harder and took longer to get that than it did the phone. They did mention after the first 30 days are up they send out refurbs instead.
I wonder if anyone who had returned the phone is experiencing this.
One day after I dropped off the package for returning the Dell Venue Pro, the good old Dell wrote me an email the next day telling me that "the phone has been activated".
What?
After calling Dell and being redirected 3 times, the T-Mobile support told me that "I had purchased a new phone" the exact moment Dell sent me the email, despite I did not purchase anything.
Now I am trapped in another 2 year contract with no new phones? This is insane.
Dell, you really did it.
As far as being locked into a contract, you should be able to cancel the contract within 14 days (30 days in California). See section 4 at http://www.t-mobile.com/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditions&print=true
Now, getting the payment resolved is going to be another issue. T-Mobile will probably charge you for the time the service was active.
pakkei said:
I wonder if anyone who had returned the phone is experiencing this.
One day after I dropped off the package for returning the Dell Venue Pro, the good old Dell wrote me an email the next day telling me that "the phone has been activated".
What?
After calling Dell and being redirected 3 times, the T-Mobile support told me that "I had purchased a new phone" the exact moment Dell sent me the email, despite I did not purchase anything.
Now I am trapped in another 2 year contract with no new phones? This is insane.
Dell, you really did it.
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had my dvp since the 23 and still no line added to my account recieved that email also a week ago and still no line added.