Related
And told the women, yes, women, plural, more than one, including the manager of the store... behind the counter about my dust in my screen and my 60-day old USB cable already being broken, so no way to charge the phone (good thing I have spares).
Anyways, She was like "I've never seen this before" I told her "Yeah, because it isnt supposed to happen" Then I went on about how I've done research etc and that there's a bad batch of heroes out there that get the dust problem, and the usual remedy by going to a corporate sprint store is that they replace it with a refurb... she goes "Oh we dont do that". I was like "this is a corporate store, right?" She (this was the manager) says Yes. I had 9% battery left, and explained I couldnt even charge the phone... and the dust was not supposed to be there
So, I proceed to tell her thanks for selling me a ****ing paperweight and left the store.
Wow, Is there another corporate store nearby?
I'd try them and if not call sprint they take care of defects to, when i
had a pre they'd sent 7 refurbs until they eventually let me model swap into
my hero
Jwahlg said:
Wow, Is there another corporate store nearby?
I'd try them and if not call sprint they take care of defects to, when i
had a pre they'd sent 7 refurbs until they eventually let me model swap into
my hero
Click to expand...
Click to collapse
It's pretty ****ty that they'll only give a refurb and not a new phone.
Maybe try going to another one and be uber-polite. that gets you way further than going in there demanding things. Nobody likes that stuff thrown in their faces, especially when you make no money an hour and piss-poor commission pay like they do at cell phone stores.
Have you ever worked retail? Remember how it sucks? Try to not make it suck for them and they'll be more inclined to help you.
Every company gives out refurbs and calling in will not replace it. I hate when purple call in for bad phones, its like a car the repair center had to do it so go back to the store and put a complaint in about that retarded manager and make them do their jobs.
DirtyShroomz said:
I hate when purple call in for bad phones, its like a car the repair center had to do it so go back to the store and put a complaint in about that retarded manager and make them do their jobs.
Click to expand...
Click to collapse
Me? I love the purple.
Damn swype lol
jerry43812 said:
And told the women, yes, women, plural, more than one, including the manager of the store... behind the counter about my dust in my screen and my 60-day old USB cable already being broken, so no way to charge the phone (good thing I have spares).
Anyways, She was like "I've never seen this before" I told her "Yeah, because it isnt supposed to happen" Then I went on about how I've done research etc and that there's a bad batch of heroes out there that get the dust problem, and the usual remedy by going to a corporate sprint store is that they replace it with a refurb... she goes "Oh we dont do that". I was like "this is a corporate store, right?" She (this was the manager) says Yes. I had 9% battery left, and explained I couldnt even charge the phone... and the dust was not supposed to be there
So, I proceed to tell her thanks for selling me a ****ing paperweight and left the store.
Click to expand...
Click to collapse
You said you have spare USB cables. How is your phone a paperweight? Did the dust destroy it or something?
jonnythan said:
You said you have spare USB cables. How is your phone a paperweight? Did the dust destroy it or something?
Click to expand...
Click to collapse
No....I'm guessing he just said that to them, so they would think they left him with a paper weight cause they did not give him a USB cord. Which they should have by all rights....imo.
DirtyShroomz said:
I hate when purple call in for bad phones.
Click to expand...
Click to collapse
Don't be hating the purple. What has it ever done to you?
His USB port is broken, leaving him unable to charge the phone...
edit:
NVM, re-read the first post, he broke his USB cable..but has a spare..not a paperweight at all.
Here I was waiting for a punchline. Women, dust in screen, not being able to clean it, calls them paperweights.
Cool story bro.
*grabs popcorn* waiting for part 2.
jerry43812 said:
And told the women, yes, women, plural, more than one, including the manager of the store... behind the counter about my dust in my screen and my 60-day old USB cable already being broken, so no way to charge the phone (good thing I have spares).
Anyways, She was like "I've never seen this before" I told her "Yeah, because it isnt supposed to happen" Then I went on about how I've done research etc and that there's a bad batch of heroes out there that get the dust problem, and the usual remedy by going to a corporate sprint store is that they replace it with a refurb... she goes "Oh we dont do that". I was like "this is a corporate store, right?" She (this was the manager) says Yes. I had 9% battery left, and explained I couldnt even charge the phone... and the dust was not supposed to be there
So, I proceed to tell her thanks for selling me a ****ing paperweight and left the store.
Click to expand...
Click to collapse
Sprint is a ****ty company to work for, when they laid off 8,000 employees back in March of 09 they decided to get rid of all the good employees and keep the lower salary ones that know crap. The higher ups don't care about the customers, they only care about the bottom line as long as it doesn't effect there salary.
I'm talking from experience, I was one of those higher salary people that got the boot instead of the people that I trained and were making around $20,000 less than me.
Cool story Homie!!
Part 2: So, phone in hand, I get back in my car and explain to my fiance what I jsut went in and did. Told her I was very nice so they would actually help me out, and told her what they said to me. I then told her that when I go to a different city (yes, city) o get to a corporate store, I'm gonna put my foot down and not leave, and raise hell till I get a brand new phone, or they can shut my account down.
Me saying to them that the phone was a paperweight was to make them feel stupid and bad. I kissed their asses, because I used to work for radio shack and know how it is to be done dirty. So, I was nice, joked with them some, but meant business all the same, and walked out empty handed (with my 'paperweight' in the hand, anyways). SO, when I go back, it's balls to the wall babay!
jerry43812 said:
Part 2: So, phone in hand, I get back in my car and explain to my fiance what I jsut went in and did. Told her I was very nice so they would actually help me out, and told her what they said to me. I then told her that when I go to a different city (yes, city) o get to a corporate store, I'm gonna put my foot down and not leave, and raise hell till I get a brand new phone, or they can shut my account down.
Me saying to them that the phone was a paperweight was to make them feel stupid and bad. I kissed their asses, because I used to work for radio shack and know how it is to be done dirty. So, I was nice, joked with them some, but meant business all the same, and walked out empty handed (with my 'paperweight' in the hand, anyways). SO, when I go back, it's balls to the wall babay!
Click to expand...
Click to collapse
Good lord!
chaotic84 said:
Sprint is a ****ty company to work for, when they laid off 8,000 employees back in March of 09 they decided to get rid of all the good employees and keep the lower salary ones that know crap. The higher ups don't care about the customers, they only care about the bottom line as long as it doesn't effect there salary.
I'm talking from experience, I was one of those higher salary people that got the boot instead of the people that I trained and were making around $20,000 less than me.
Click to expand...
Click to collapse
Ok...first of all....Sprint is no different than any of the hundreds of other companies cutting the bottom line to try and stay afloat. It's a business model thats been in effect for many years now......"We, the executives who make the decisions, in order to keep our salaries, continue to make the share holders happy (their the ones who really own the company) and possibly grow our company are going to cut all high end salaries in areas we can afford to cut and ask more of the people remaining without offering them more money".
I understand your disgruntled...I'm not sayin.....I'm just sayin....
On to the OP's problem. If you went into a tech center and was really nice to them......even maybe offered cookies.....when that refurbed phone came in, they would switch out your board into the new body and everyone would rejoice and pennies would fall from the heavens. Once again.....I'm not sayin.....I'm just sayin......
I'm lucky. They know and love me at my Sprint Store and Repair Center.
Not all Corporate stores are equipped to handle replacements. Hell, There is ONE Corporate store by me that has a tech center in it. The one I went to a few weeks ago doesnt handle the replacements. So you going in there and telling them "Thanks for the paperweight" made you look like the idiot you are. Before you go around "demanding" a new phone at a different store, be sure you know you're in a "Repair Center" type store. I also love the fact that you think you're entitled to a "New" phone after a few months of banging it around and shoving it where the sun dont shine. So basically what you're saying is that say you have a car that you bought brand new a few months ago and all of a sudden it has water in the head lights, do you think you're entitled to a brand new car?? I would say go ahead and cancel your account. That would be one less tool for Sprint to deal with.
jerry43812 said:
And told the women, yes, women, plural, more than one, including the manager of the store... behind the counter about my dust in my screen and my 60-day old USB cable already being broken, so no way to charge the phone (good thing I have spares).
Anyways, She was like "I've never seen this before" I told her "Yeah, because it isnt supposed to happen" Then I went on about how I've done research etc and that there's a bad batch of heroes out there that get the dust problem, and the usual remedy by going to a corporate sprint store is that they replace it with a refurb... she goes "Oh we dont do that". I was like "this is a corporate store, right?" She (this was the manager) says Yes. I had 9% battery left, and explained I couldnt even charge the phone... and the dust was not supposed to be there
So, I proceed to tell her thanks for selling me a ****ing paperweight and left the store.
Click to expand...
Click to collapse
Find tech store and just have them change the lcd. if its a bad charging port it cant be fixed and they will order a new phone.
Sent to the article author here at XDA this morning along with a few other key addresses.
**********************************
Just wanted to follow up with you. HTC has quoted me $75 to repair a missing camera lens cover due to my phone also having the hairline crack you discuss here. Even though they acknowledge the fact that the hairline crack doesn't affect the camera lens in any way shape or form and also acknowledging that the missing lens (it fell out) is also an obvious warranty issue they are demanding I pay their fee. Also conveniently right after they quote you expedited shipping prices (in my case 15 for overnight since I've been fighting them for 2 weeks on this already) and charge your credit card they decide to finally inform you that it'll take about two weeks to do actually do the 10 minute repair for you.
I've attached a picture the RMA folks at HTC sent me of my "negligent damage." Somehow phones with screens that fall off and USB power ports that fall out of the phone are obvious manufacturers defects but actually pushing the power button (OMG HOW DARE I DO THIS) is abuse and will not be tolerated by the nice folks at HTC.
****************************************************************
Dear Mr. Sheehan,
Please see the pictures below that you have requested from your phone. If you have any further questions feel free to contact us at 888-617-1113 between 8am and 8pm EST Monday through Friday.
Sincerely,
HTC Customer Care
3. Ben Sheehan
SN: HT05******* (Evo) – Crack case
**************************************************************
Dear Valued Customer,
Thank you for using HTC repair services! Here is a copy of your invoice
for reference.
RMA #: 121****
Accepted Repair Actions: Average Repair
Total Charged: $90.00
Date of Charge: 8/24/2010
There is a 90-day warranty on all repairs made. The 90-day warranty applies
only to repeat return cases with the same functional failure symptom and
same parts for replacement.
Please remember that all processed repair charges are non-refundable. The
charge will appear on your credit card statement as Telamon CPE.
Thank you for using HTC! We appreciate your business!
Sincerely,
HTC Customer Care Department
1-888-356-2375
M-F 8AM - 8PM EST
**************************************************************
Wow, that is ****.
Mine is cracked in precisely the same place.
It is B.S. but for some reason both Sprint and HTC refuse to acknowledge the crack as a defect. I think it is ridiculous and deserves a recall. But I don't understand the problem completely. Are they forcing you to pay $90 in order to get your phone back? Or are they just saying that it would cost $90 if you asked them to repair the hairline crack?
I never read the other thread. Does it crack in the middle? Looking at how it is attached (two tiny, flimsy tabs) when I had mine apart...I would expect the tabs to break. It's a crap piece all things considered.
Sent the phone in for a completely unrelated issue. They are saying the crack is evidence that I've abused my phone. I can either pay 75 for them to fix it or 40 for them just to send it back. The additional is shipping.
This company literally has by far the most useless and brain dead phone reps I've ever encountered.
Should have just exchanged it with Sprint.
That is absolutely awful. The cracked power button is a well-known defect of this phone. And the fact that they are nitpicking you is almost a deal-breaker. I'm mad for you.
Twice when I owned a Blackberry I sent my phone in for minor issues. The way it worked is that Sprint overnighted a new phone to me before they looked at mine. I activated the new one so that I wouldn't have to be without phone. Then I sent in the old one. RIM charges something like $75 if they find that the problem doesn't exist and you were just trying to get a shiny new phone. I was never charged the $75. And I was really pushing the policy because there was some tiny flaw in the phone which was why I was returning it.
You shouldn't have to wait this long for a replacement. And you shouldn't have to bicker with them like it's a flea market. We only have these phones for like a year before we move on, and they are wasting your time.
TheBiles said:
Should have just exchanged it with Sprint.
Click to expand...
Click to collapse
Sprint had no phones and it was a wait for a refurb. Figured this would be a simple in and out repair. My bad thinking HTC has any idea what customer service is.
Ugh. I just noticed my one month old never dropped babied Evo has that be crack right where everyone else's is located. I thought you were all being rough on your phones but I stand corrected. HTC will be getting a call from me.
thebryanexperience said:
Ugh. I just noticed my one month old never dropped babied Evo has that be crack right where everyone else's is located. I thought you were all being rough on your phones but I stand corrected. HTC will be getting a call from me.
Click to expand...
Click to collapse
HTC will not care if they get a call from you. That's the problem.
Just had the same issue, plus I lost my WIMAX flashing, so I went through Sprint and told them the button craked, 1 week later i have brand new EVO. NOT refurb. I did flirt with the gal at Sprint though..
xavier1022 said:
Just had the same issue, plus I lost my WIMAX flashing, so I went through Sprint and told them the button craked, 1 week later i have brand new EVO. NOT refurb. I did flirt with the gal at Sprint though..
Click to expand...
Click to collapse
She must have been trying to get you out of the store as quickly as possible. Not a bad strategy.
get your phone back tell them to F themselves at go ***** at sprint, and wait, I'm pretty sure its not going to kill anyones phone to have a crack in it while you wait for a refurb to come in, HTC is going to send you a refurb anyway most likely.
either way with a refurb your stuck without root, the Evo's roll in for Service and repair replacements every few days.
the longer the better, more time to hope froyo gets rooted lol
Wait, is the button itself cracked, or the trim right around it (on the screen side of the top)?
Its just the trim around it. I really don't see it as anything but a cosmetic issue. There is no "flex" to the plastic and feels as solid as a friends that doesn't have the crack.
I can only feel it with my fingernail.
File a case with the BBB.
Bielinsk said:
Its just the trim around it. I really don't see it as anything but a cosmetic issue. There is no "flex" to the plastic and feels as solid as a friends that doesn't have the crack.
I can only feel it with my fingernail.
Click to expand...
Click to collapse
I have that too. Mine has been apart a few times, so I can't really *****. I only noticed it because I was scrutinizing the button.
Still my favorite phone ever, and will probably be for the next six months.
Yet when there is a thread about another manufacturer everyone is ready to beat HTC off with both hands while they piss on the other builders. They are no better and their build quality is certainly suspect at best. Don't even get me started on the programming mess.
I've filed formal complaints with the BBB (like anyone cares) and the Florida Division of Consumer Services (might care) along with posting on every forum and facebook page I can find related to HTC as well as carpet bombing their fax numbers.
HTC I know you are reading this.
I'm just getting started.
I promise you I will cost you many many times more than the 75 bucks you've gotten from me.
Making it a point to call twice a day to check on my phone.
They told me it would be 5 to 7 days before it ships.
I'll call twice a day every day and waste as much of their time as I possibly can.
Also got another "we don't care about your problems with HTC" chain letter from Sprint today. In case anyone wondered the "[email protected]" address just takes you to more customer "service" reps though you do get a dedicated employee to ignore you. I like when they say they are "calling from the office of Dan Hesse." It makes me giggle. Chances are good they wouldn't know Dan Hesse if he walked up and punched them in the face.
So it was a total clown show this morning on my roll - 18 miles in I hit a crater that caused the Aria to jump off outta the bike's mount and land in the middle of Hwy US1 (St. Aug, FL). I was sure it was a goner but I spun around to rescue - to my amazement IT WAS UNHURT! Keep in mind I average about 21mph and I was haulin a$$.
Then on the Bridge of Lions in St. Aug I hit another crater and the bike launched the phone again to the pavement - and again IT WAS UNDAMAGED.
The rubber case & clear skin on the face saved it from any damage...could HTC have made a durable phone after all? And yes - I'm changing the bike mount for the phone.
What of case? But really, it's just good to hear of St. Augustine. My parents used to live in an apartment above a photo shop right between the bridge of lions and castillo san marcos; my father directed the St. Augustine Restoration project at Flagler College; I love that town.
Glad to hear this thing is rugged, it sure doesn't feel like it could handle what you dished out on it!
If you find a good bike mount, let us know which one works for you. I'd like to mount mine as well!
ironically Ive dropped mine twice while biking to/fro work, and with it in the HTC case, its survived the impact each time.
10+ years of phones, and associated catastrophes, its notable that this little beasty didnt shatter on impact.
...or maybe im just damn lucky...
So my screen problems that I posted about over in Q&A finally got so bad that something had to be done. I stopped in Best Buy and they told me "Sprint Store - sorry..." - but yesterday was Sunday and the Sprint Store wasn't open. I'm leaving for Orlando Wednesday and too busy to travel an hour from home to go to one this week, so I decided to call in to Sprint.
The rep that I got on the phone told me I had to go to a Sprint store OR call HTC so they could deal with the warranty issues - Sprint only works a 30 day warranty, anything after that has to be dealt with by HTC. Umm, really? First time I've heard of that. What about TEP? Sure, I'll transfer you, they can take your hundred bucks, and send you a new one. Told her that the hundred bucks was less than it would cost me to take off work and travel to a Sprint store, but it was still a crappy way to treat customers. She coolly informed me that those were my only options, then asked if I wanted to speak to her supervisor. I initially didn't, because I figured the supervisor was reading the same script. She then had the nerve to ask me to rate her high on the customer service survey and tell them that she had resolved my issue, at which point I informed her that she had done NOTHING to resolve my issue. She immediately put a supervisor on.
John, the supervisor immediately told me that he would transfer me over to technical support and they would ship me a phone overnight. He did, and after describing my issues, they had no problems doing it. My new Evo should arrive just in time to get charged up and taken to Disney World.
Moral of the story - don't take no for an answer with Sprint's front line customer service.
i almost had a very similar story almost the same but i had to do it for my mother cuz they were feeding her all this junk i finally got to a floor supervisor and had a new phone on the way, and the first guy i talked to tried to tell me about the 30 day junk and i told him that my mom runs her business of her phone and he wanted me/my mom to go 5 days without a phone... but after i was off with the supervisor i had one coming the next day, which made me feel great.... 3 days later i asked my mom if she had got the new phone and she said no... we called sprint and fedex and they said we had signed for it and it was at my house,,,, so finally after hours on the phone a lady shows up on my front door with a package that was the phone... the dropped it off 3 blocks away and if the nice lady didnt want to return it we would have been screwed.. so she gave us the phone and of course it wasnt anyones fault at fedex when they always ask for a signature and for some reason they said this package didn't need one... just make sure u have tracking number and document who and when you talked to the people at sprint....
It's all good now - UPS delivered it this morning, I rooted it and installed Myn's Warm Two Point Two at lunch, and I'm right back to my normal happy EVO existence - just in time to take my family to Disney World tomorrow!
A majority of the people working at Sprint are a bunch of retards. I work for AT&T so I know all the lingo and I laugh at the stupid things that come out of their mouth that they expect me to believe.
Any time I've hade issues with any of my phones on my plan their first response is "You have insurance, we'll use that to get you a replacement." I'm sorry that is NOT ok. When the issue is a known flaw it should be replaced w/o having to pay for it. Now if it's my fault then fine.
gqstatus0685 said:
A majority of the people working at Sprint are a bunch of retards. I work for AT&T so I know all the lingo and I laugh at the stupid things that come out of their mouth that they expect me to believe.
Click to expand...
Click to collapse
Funny that they probably do the same with [insert carrier name here] too.
Sent From My HTC EVO 4g
Corporate Sprint stores are open on Sunday. You were probably dealing with a third party.
Hi there guys,
Just thought I would share with you all what happened to me today (23/05) in my local Phones4U store. I posted the following on the Phones4U forum, and don't really fancy writing it all out again so here is the paste
UPDATE 24/05/2013 - After posting exactly what you see below in the post on the Phones4U forum, I was contacted by their Customer Excellence Team. On explaining the situation, I was apologised too and asked what I felt could be done to resolve the situation. On explaining that I felt nothing really, the consultant I spoke to offered me £89 of the purchase of my HTC One, bringing it to £400. A steal for a device of such quality.
After speaking to the member of staff at Customer Excellence, I feel my complaint was took VERY seriously, and so I cannot complain about that aspect of the service. It would seem that it really does depend on the store that you visit, and despise stating below that I would not recommend Phones4U, after today's service I would.
Hi there,
I purchased a HTC One from Liverpool Phones4U (WHO WERE GREAT!), which was defective. The device had gaps in it and light was leaking from the display. I do not live locally to Liverpool, and so I took my device to my local Phones4U store in Northwich, Cheshire.
When I went into the Northwich store, rather than the staff standing in the shop, they were all huddled by the door located at the back of the store, presumably where the staff quarters are. They were all on their phones and paying no attention, all in all it took around 20 seconds of me standing at the front counter before anyone noticed me - an eternity really.
I proceeded to tell the gentleman about the issues I was experiencing with my device, and rather than apologizing and reassuring me, he just told me that this was 'normal' and that 'light leak is normal'. Working with mobile devices day in and day out, I can assure you that this is not normal at all. I questioned the salesman, and he got another device out of the cupboard and powered it on. On powering it on he quickly looked at the device's display and said 'see this one is the same' and put it back in the box. I immediately asked to take a look at the device he had just put away and he did not respond, then asked his colleague to put the device back away 'before he forgot to'.
The sales person then asked me what I would like to do, as all the devices are going to be the same. This is not true, as the display models in all the shops are NOT like this. Anyway, I asked for a refund as I am not dealing with people that assume I am an idiot. I pulled my card out, and to my awe he got £490 cash and just handed it over to me. I paid for this device on card, I have the receipts to prove it. Now I'm certainly not complaining about getting cash, because it just means I can buy my iPhone a few days earlier now, but for him to actually just give me cash? Is this even allowed? As previously in Phones4U stores I have been told that you can only be refunded in the same tender the actual transaction was made in.
Furthermore, during the whole experience whilst he spent time on the phone to 'head office' in order to get authorization to issue the refund, I couldn't help but turn my attention to the sales person, Dan. He was speaking to a customer that had just come in to the shop and asked which was better; an iPhone 5 or a Samsung Galaxy S4. To this, Dan replied well we don't sell the iPhone 5 sim free, but we do sell the Galaxy S4 it is £589. Then, he says 'but my friend over there is selling his iPhone 5 on eBay, we will give you a good deal on it, it's got 10 days left and we can just take it off'. Dan was referring to the gentleman that was serving me, as the person selling the iPhone. I was absolutely shocked at this, surely this is against the law and unlawful selling anyway?
Furthermore, when explaining the devices to the gentleman that was in the store, Dan told him that the iPhone 5 costs £999 to buy direct from Apple, and that when the iPhone 5S/6 comes out, you 'will be talking well over a grand for that mate'. He then said 'but the iPhone 6 has been delayed, cus, I dunno why'.. Well Dan, please share your information with us as the new iPhone has yet to even be announced, never mind delayed Wink
He then proceeded to tell the customer that in Northwich all networks can get 4G, and that Orange will be getting 4G in Northwich next month. Oh okay, since when has Orange offered 4G? I thought that's what EE was for... The gentleman said he would think it over and left the store, to which Dan then came over and sat down on the desk next to me and sat on his phone, for around 10 minutes. Disgraceful.
Due to this experience, I will never ever purchase anything from Phones4U EVER again. Furthermore, I will not be recommending them to anyone, and will be telling as many people as I can about how disgraceful their customer service was. And considering I work in the telecommunications sector, that's a lot of potential customers.
After being in Phones4U I took a stroll over to Carphone Warehouse, I told them about my experience and had a bit of a laugh with them. Over there, the experience was much more friendly.
Regards,
Michael Stott
Tell me what you thing, and also any advice guys. I have rung up and made a complaint, but I doubt they will take it too seriously.
Wow. That ebay thingy, buying iphones over a thousand pounds. They should have been sacked.
Dharkan said:
Wow. That ebay thingy, buying iphones over a thousand pounds. They should have been sacked.
Click to expand...
Click to collapse
I completely agree, it's alienating the customer to try and purchase a product out of fear they would have to pay much more.
idiots they are
cihanleanne said:
idiots they are
Click to expand...
Click to collapse
I suppose I should have mentioned, the guy that told the customer about the iPhone for sale was also wearing the 'Customer Manager' badge. Bellends.
Well I saw that kind of people everywhere.
Before I bought my One, I was reviewing phones in a big electronic store here in my city. I was checking Nexus 4 and Xperia Z and I asked the customer representative when they are going to start selling One. Here's how he answered me;
"haha, I guess you don't know much about phones mister, I can help you with that. Xperia, nexus and htc are all crap, just get Samsung S4, it is the best phone that has ever been made up to date."
I felt like questioning his knowledge about smartphones and humiliate him but then I decided not to. I just said "yeah sure" and move on. ^^
Dharkan said:
Well I saw that kind of people everywhere.
Before I bought my One, I was reviewing phones in a big electronic store here in my city. I was checking Nexus 4 and Xperia Z and I asked the customer representative when they are going to start selling One. Here's how he answered me;
"haha, I guess you don't know much about phones mister, I can help you with that. Xperia, nexus and htc are all crap, just get Samsung S4, it is the best phone that has ever been made up to date."
I felt like questioning his knowledge about smartphones and humiliate him but then I decided not to. I just said "yeah sure" and move on. ^^
Click to expand...
Click to collapse
I need to update my signature, I did have the S4 but I could not stand it's tacky 'plasticness'. Needless to say, I've ended up with an iPhone 5. You really can trust Apple when it comes to build quality.
jaaystott said:
Hi there guys,
Just thought I would share with you all what happened to me today (23/05) in my local Phones4U store. I posted the following on the Phones4U forum, and don't really fancy writing it all out again so here is the paste
Hi there,
I purchased a HTC One from Liverpool Phones4U (WHO WERE GREAT!), which was defective. The device had gaps in it and light was leaking from the display. I do not live locally to Liverpool, and so I took my device to my local Phones4U store in Northwich, Cheshire.
When I went into the Northwich store, rather than the staff standing in the shop, they were all huddled by the door located at the back of the store, presumably where the staff quarters are. They were all on their phones and paying no attention, all in all it took around 20 seconds of me standing at the front counter before anyone noticed me - an eternity really.
I proceeded to tell the gentleman about the issues I was experiencing with my device, and rather than apologizing and reassuring me, he just told me that this was 'normal' and that 'light leak is normal'. Working with mobile devices day in and day out, I can assure you that this is not normal at all. I questioned the salesman, and he got another device out of the cupboard and powered it on. On powering it on he quickly looked at the device's display and said 'see this one is the same' and put it back in the box. I immediately asked to take a look at the device he had just put away and he did not respond, then asked his colleague to put the device back away 'before he forgot to'.
The sales person then asked me what I would like to do, as all the devices are going to be the same. This is not true, as the display models in all the shops are NOT like this. Anyway, I asked for a refund as I am not dealing with people that assume I am an idiot. I pulled my card out, and to my awe he got £490 cash and just handed it over to me. I paid for this device on card, I have the receipts to prove it. Now I'm certainly not complaining about getting cash, because it just means I can buy my iPhone a few days earlier now, but for him to actually just give me cash? Is this even allowed? As previously in Phones4U stores I have been told that you can only be refunded in the same tender the actual transaction was made in.
Furthermore, during the whole experience whilst he spent time on the phone to 'head office' in order to get authorization to issue the refund, I couldn't help but turn my attention to the sales person, Dan. He was speaking to a customer that had just come in to the shop and asked which was better; an iPhone 5 or a Samsung Galaxy S4. To this, Dan replied well we don't sell the iPhone 5 sim free, but we do sell the Galaxy S4 it is £589. Then, he says 'but my friend over there is selling his iPhone 5 on eBay, we will give you a good deal on it, it's got 10 days left and we can just take it off'. Dan was referring to the gentleman that was serving me, as the person selling the iPhone. I was absolutely shocked at this, surely this is against the law and unlawful selling anyway?
Furthermore, when explaining the devices to the gentleman that was in the store, Dan told him that the iPhone 5 costs £999 to buy direct from Apple, and that when the iPhone 5S/6 comes out, you 'will be talking well over a grand for that mate'. He then said 'but the iPhone 6 has been delayed, cus, I dunno why'.. Well Dan, please share your information with us as the new iPhone has yet to even be announced, never mind delayed Wink
He then proceeded to tell the customer that in Northwich all networks can get 4G, and that Orange will be getting 4G in Northwich next month. Oh okay, since when has Orange offered 4G? I thought that's what EE was for... The gentleman said he would think it over and left the store, to which Dan then came over and sat down on the desk next to me and sat on his phone, for around 10 minutes. Disgraceful.
Due to this experience, I will never ever purchase anything from Phones4U EVER again. Furthermore, I will not be recommending them to anyone, and will be telling as many people as I can about how disgraceful their customer service was. And considering I work in the telecommunications sector, that's a lot of potential customers.
After being in Phones4U I took a stroll over to Carphone Warehouse, I told them about my experience and had a bit of a laugh with them. Over there, the experience was much more friendly.
Regards,
Michael Stott
Tell me what you thing, and also any advice guys. I have rung up and made a complaint, but I doubt they will take it too seriously.
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No offense but I can't stop laughing, this made my day. That guy was certainly on crack or something. Wow
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EnIXmA said:
No offense but I can't stop laughing, this made my day. That guy was certainly on crack or something. Wow
Sent from my HTC One using Tapatalk 2
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I couldn't believe what I was hearing, Apple are expensive, but to go as fat as to say £999 or even £1000? I don't think any general consumer phone cost's that much. I know we have some exceptions, but still.
Sorry, but as ridiculous as this experience is, banishing Phones4U because you went to ONE store that was bad, I have been to at least ten different ones around London and ALL of them have been excellent. You also mentioned the initial store was very good. So to avoid Phones4U completely seems excessive and seemingly ridiculous.
You should call their head office and complain about that store!
Also I would have interrupted that sales guy and called him out on that to help that customer not get screwed!
godofwar424 said:
Sorry, but as ridiculous as this experience is, banishing Phones4U because you went to ONE store that was bad, I have been to at least ten different ones around London and ALL of them have been excellent. You also mentioned the initial store was very good. So to avoid Phones4U completely seems excessive and seemingly ridiculous.
You should call their head office and complain about that store!
Also I would have interrupted that sales guy and called him out on that to help that customer not get screwed!
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I haven't put it here, but in the past I've had issues at other stores as well. I purchased another One at the Arndale store in Manchester on release day and that one had gaps and all the common faults on it. They point blank refused to even look at the device and said that damaged items cannot be returned nor refunded.
And believe me, had that customer entered a transaction I would have said something. But both the salesman were pretty big guys and I'm only 18..
Find their phone service excellent. Some of the stores are just plain unhelpful, girl at the ground floor branch at westfield strartford is a proper piece of work, actually gonna complain about her as it goes.
2nd floor stratford excellent service.
I have to say in past years I've had some minor issues with phones4u but that seems to of been addressed in recent times.
I got my s4 from Hayes branch in Middlesex where the staff were polite and seemed quite knowledgable. Thinking I had an issue I took it to my local branch in Fife, where an offer of a replacement was immediately mentioned. I said I'll stick with it a few days and monitor.
Returned to the Hayes store as was working there and had the same response about a replacement.
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Tomo1971 said:
I have to say in past years I've had some minor issues with phones4u but that seems to of been addressed in recent times.
I got my s4 from Hayes branch in Middlesex where the staff were polite and seemed quite knowledgable. Thinking I had an issue I took it to my local branch in Fife, where an offer of a replacement was immediately mentioned. I said I'll stick with it a few days and monitor.
Returned to the Hayes store as was working there and had the same response about a replacement.
Sent from my iPad using Tapatalk (how ironic is that eh)
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I think it just depends on the store, and especially the staff.
jaaystott said:
I think it just depends on the store, and especially the staff.
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It certainly does. The guys in my local store are actually quite reasonable. I got my phone from P4U but pre ordered over the net. Free phone, £36pcm, 18mth, HTC case, urBeats phones, £100 cashback. Amazing service when talking to them over the phone.
Only issue I had with the local store (this was taken days after the One went live) was this:
((realises that the photo showing the HTC One banner hidden in a darkened corner whilst the main window was shouting iPhone, XZ and cheap GS3 was lost in a full-wipe flash))
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TrickDroid ROM 5.5.1
Bulletproof 1.9
Kinda strange... You shouldn't be afraid of big salesman when complaining about products they sell. Well it's not like they're gonna kick your ass when you complaint lol!
Eitherway you should have contacted the store supervisor/manager as I'm pretty sure he would take action on this. Cause when the head office gets a complaint about a store usually the manager always gets the blame.
godofwar424 said:
Also I would have interrupted that sales guy and called him out on that to help that customer not get screwed!
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Yep, I would have called him on it!
You actually got a good experience if you were still unsatisfied and got your money back
I called s Phones4U store the other day, and asked if they had the One in stock
He told me they were far too busy and he had a customer waiting so i'd need to come into the store to check the stock
.....so I obviously wasn't a customer....and never will be after that experience!!
As an ex member of staff for p4u I can whole heartedly agree that some customer experiences are far from satisfactory.
HOWEVER
Not all stores are bad, and one bad experience shouldnt ruin all of p4u for you. Some stores are absolutely fantastic and nothing is too much for them!
Down to what happened to you -
yes, you should not have had a cash refund.
The sales consultant should not have mentioned the private sale of his phone.
P4u can sell iphones sim free if they really wanted to but generally is refused - the list price for an iphone 5 when I worked there was 799, hence why it is generally refused. This is obviously grossly over priced from apples list price, but used as a way of selling a deal.
EE are the only 4g network at the moment, Vodafone are in line to release the next 4G network.
No one within p4u would have been briefed on iph6 so clearly he was just bull****ting which is against customer service training.
Customer manager badge just literally means that the wearer sits customers with consultants, nothing else.
Any kind of build quality issue like what the one has is replaceable through the store.
Shame that these p4u horror stories seem to be getting more and more common when the company is pushing customer service more than ever.
Well the Phones4U store in Croydon was awesome and hooked me right up
I changed my One twice (on my third), in two different stores, no problems at all, the staff were always happy to help
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