Database Users

Sprint Stiffing Pre-Order Customers! (Defective Phones, Rant)

So here's the deal, since I got my Evo the back cover hasn't fit properly - I don't mind too much so I placed a small sheet of paper which gave the back the proper curve and fixed it.
But now I've got a new issue starting to appear - The screen coming loose towards the bottom!
My friend got an Evo and his is flawless, why should I suffer from pre-ordering!?
I work in Chicago, and naturally I went to a Radioshack close to where I actually live - no Evo's, can't help me.
I call Sprint, they tell me go to where I bought it or all the can do is sent me a re-certified phone - that's bull****, the phone is brand new & not even two weeks old yet.
I go to the Radioshack where I bought it - No Evo's, all they can do is call me when one comes in. Also claim they haven't been sent any since launch.
So here it is, I'm a new Sprint customer who just switched from Verizon and they are already leaving me dry. I've got 30 days to cancel all this, yet they don't seem to care enough to get me a new phone.
My phone is brand new and defective, how the hell does Sprint think they can send me some re-certified model!?
Do they have some deal where if they don't send phones back to HTC they get a discount? I mean seriously, if this phone isn't under a manufacturer's warranty against defects it damn well should be!
This also doesn't cover the fact when I preordered, Radioshack told me there was no $10 data fee - not to mention failed to tell me about activation fees and Sprint surcharges!
I asked about it, almost insisting they could be wrong, yet they kept reassuring me there was no charge. I put $50 down on a non-refundable gift card to pre-order, bull**** they didn't know/disclose all costs when I asked! (Their disclosure of costs was "taxes")
If I don't get my NEW phone before 29 days, I will cancel the whole thing and rant anywhere and everywhere until I am heard!
EDIT: Let me put it this way, for all those who don't understand...If Sprint guaranteed me a new phone when there's availability, that would be 100% fine with me, this is not the case, they want to send me a re-certified phone right after I just bought one brand new!
EDIT #2: Here's my logic...the phone is provided by Sprint (to Radioshack), Sprint pays a spiff (to Radioshack), my service is through Sprint (which is paying off the phone), and my contract is through Sprint.
Why does the fact that I bought it at Radioshack even matter!? Sprint is at the core of all of this.
It's like saying a have a 1 year warranty on an Sharp TV that Sears sold me and trying to take care of it through Sears...after that 30 days it's not Sears' problem. The service through Sprint is ongoing and this phone is part of it, how is Sprint not responsible?

You have got to be kidding me with this post right? I guess you assume the magic phone maker ferry is going to make YOU a phone just so YOU can be happy, but everyone else has to wait until they get re stocked because they sold out of all their phones.
Please, just cancel it already, people like this ruin it for the rest of us. How can you not understand that being back ordered means NO ONE is getting new ones right now, they can't just make it appear out of nowhere. Yikes.

lol wow lets give baby what he wants....

Neotelos_com said:
So here's the deal, since I got my Evo the back cover hasn't fit properly - I don't mind too much so I placed a small sheet of paper which gave the back the proper curve and fixed it.
But now I've got a new issue starting to appear - The screen coming loose towards the bottom!
My friend got an Evo and his is flawless, why should I suffer from pre-ordering!?
I work in Chicago, and naturally I went to a Radioshack close to where I actually live - no Evo's, can't help me.
I call Sprint, they tell me go to where I bought it or all the can do is sent me a re-certified phone - that's bull****, the phone is brand new & not even two weeks old yet.
I go to the Radioshack where I bought it - No Evo's, all they can do is call me when one comes in. Also claim they haven't been sent any since launch.
So here it is, I'm a new Sprint customer who just switched from Verizon and they are already leaving me dry. I've got 30 days to cancel all this, yet they don't seem to care enough to get me a new phone.
My phone is brand new and defective, how the hell does Sprint think they can send me some re-certified model!?
Do they have some deal where if they don't send phones back to HTC they get a discount? I mean seriously, if this phone isn't under a manufacturer's warranty against defects it damn well should be!
This also doesn't cover the fact when I preordered, Radioshack told me there was no $10 data fee - not to mention failed to tell me about activation fees and Sprint surcharges!
I asked about it, almost insisting they could be wrong, yet they kept reassuring me there was no charge. I put $50 down on a non-refundable gift card to pre-order, bull**** they didn't know/disclose all costs when I asked! (Their disclosure of costs was "taxes")
If I don't get my NEW phone before 29 days, I will cancel the whole thing and rant anywhere and everywhere until I am heard!
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My situation is similar. I planned on switching from AT&T to Sprint, however, now, I don't know what to do. I have two defective EVOs, bought from Best Buy, and I have called every Best Buy in a 1 hour driving radius from my home in order to locate one (5 or 6 of them), none had any AND they refused to even take down my information to call me when they came in. Basically, they just told me to screw off. I am free to call back whenever I want to check, but they refuse to hold it in store even if I find one. Apparently it's a first come first serve basis, since they already have my money, what do they care?
Best Buy told me to use my warranty, Sprint won't do me any good because I don't want a recertified phone, as mine isn't even two weeks old yet.
And it's sad, because I really like my Sprint service, but I don't have time to screw around driving all over the face of the planet, escalating issues, etc. I just want two working phones, and that's all. I don't want credits, I don't want freebies. I'll even buy two new screen protectors with my own money.
But, 30 days is fast approaching, and once that mark hits they're no longer liable to care at all about my issues, and I have a feeling that's just what will happen.
I'll try over the next two weeks to locate a replacement. Otherwise, I'll just have to cancel (and I feel bad for Sprint, as it's not really their fault).

I understand all that, but where in the contract does it say the 30 days is waved from such circumstances?
Where does it say after 30 days I will still be eligible to trade for a new phone?
You both seem to be missing my point, the contract says 30 days if you have issues or want to cancel, it doesn't mention circumstances such as this.
What makes you think they wont give someone bull**** about the 30 day policy?
I've been ****ed over at least once by every phone provider I've had, I don't put anything past them.

return phone and port out within 30 days, wait for EVO stock to come back in, port back in. You also got free service for the days you were with Sprint anyway so who cares.

themyst said:
return phone and port out within 30 days, wait for EVO stock to come back in, port back in. You also got free service for the days you were with Sprint anyway so who cares.
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Does it effect credit score?

roybotnik said:
You android users are ****ing pathetic. You think everyone should have to hack their phone and superglue the screen on after paying $200 for it. I can see why the poster is pissed. HE BOUGHT SOMETHING AND ITS ALREADY FALLING APART. You have to sign up for a 2 year contract to get this thing and it falls apart in the first few weeks?
If the poor quality of the phone doesn't make everyone return it, then I'm sure the android fanboys telling everyone to 'suck it up' will. This type of stuff is the reason android will never be taken seriously.
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This is not even close to accurate in so many ways. First of all, he isn't complaining that he doesn't like the phone, he's complaining that he has a defective one and they don't have one in stock immediately to replace it.
Second, I guess you should tell that same horrible argument to the iphone, blackberry, porsche, ferrari, lambo, etc. owners that buy their high priced items only to find out there is a problem of some kind. There will ALWAYS be problems. That's why we have warranties and replacements, you just gotta be a little patient sometimes. This whole I WANT IT RIGHT NOW OR I'M GONNA RAISE HOLY HELL attitude is why companies have stopped caring if they fix things or not, there will always be nitwits and numbskulls who complain even if theirs is the only one to ever have an issue. "It's junk, take it back, don't get one, mine failed!" get real, grow up, and go back to apple land so steve jobs can control everything you do.

swatpup102 said:
This is not even close to accurate in so many ways. First of all, he isn't complaining that he doesn't like the phone, he's complaining that he has a defective one and they don't have one in stock immediately to replace it.
Second, I guess you should tell that same horrible argument to the iphone, blackberry, porsche, ferrari, lambo, etc. owners that buy their high priced items only to find out there is a problem of some kind. There will ALWAYS be problems. That's why we have warranties and replacements, you just gotta be a little patient sometimes. This whole I WANT IT RIGHT NOW OR I'M GONNA RAISE HOLY HELL attitude is why companies have stopped caring if they fix things or not, there will always be nitwits and numbskulls who complain even if theirs is the only one to ever have an issue. "It's junk, take it back, don't get one, mine failed!" get real, grow up, and go back to apple land so steve jobs can control everything you do.
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Read the post edit, maybe it will clear things up for your ignorant mind!

Neotelos_com said:
I understand all that, but where in the contract does it say the 30 days is waved from such circumstances?
Where does it say after 30 days I will still be eligible to trade for a new phone?
You both seem to be missing my point, the contract says 30 days if you have issues or want to cancel, it doesn't mention circumstances such as this.
What makes you think they wont give someone bull**** about the 30 day policy?
I've been ****ed over at least once by every phone provider I've had, I don't put anything past them.
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The thing is, if you are paying for your insurance plan, they will cover it as long sa you have the phone and replace it 100 times if they have to or upgrade you to the next model up. It's a feature sprint is great with and will go out of their way to help you with. If your phone can't be fixed by simple methods in the store, you get a new one. Problem is, at the moment, there aren't any left in stock, so you may have to wait a little bit to get one. If you like the phone except for the hardware trouble, don't sweat it, they'll give you a new one as long as you own in and as long as you have the insurance plan for 7 a month. If you don't, then add it before 30 days and don't worry about your phone ever being defective.

roybotnik said:
U mad?
It's a ****ing phone. I can see why the poster would be pissed. His device (and SO MANY others) failed almost immediately after buying it and now he has no replacement.
It really doesn't matter what you think - in the end it's a horrible business decision by Sprint. They give people the option to cancel in thirty days, then sell people a phone that breaks in 2 weeks. I think the expectation of having it last longer is not extraordinary.
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That has 0 to do with sprint though, this will be HTC's problem. I'm not mad at all, I'm dumbfounded by the ignorance of people that are posting on some of these issues. Anything you buy could have trouble, if the company that sells it to you is willing to stand behind it and replace it for nothing, why sweat it? It's not like they are saying you're screwed haha you have to pay to fix with ti or live with it broke, they'll fix it for him free of charge, they just have to have one in first.
How in the world this justifies a post of how horrible sprint is and how they are stiffing their pre order customers I have no idea, how can you replace a defective item if you have nothing to replace it with?

swatpup102 said:
You have got to be kidding me with this post right? I guess you assume the magic phone maker ferry is going to make YOU a phone just so YOU can be happy, but everyone else has to wait until they get re stocked because they sold out of all their phones.
Please, just cancel it already, people like this ruin it for the rest of us. How can you not understand that being back ordered means NO ONE is getting new ones right now, they can't just make it appear out of nowhere. Yikes.
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either u HELP the OP or just go else where.if u dont have anything good to say jus dont say anything at all,just leave the thread.

GHOST99K said:
either u HELP the OP or just go else where.if u dont have anything good to say jus dont say anything at all,just leave the thread.
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That's pretty uppity to say, considering the OP was worthless in making the post to begin with and flat out wrong in saying sprint won't help their customers. I am def trying to help him, by showing that sprint will fix it as soon as possible and for free, but some people just don't get it.....

The issue imo is people come in with both guns blazing acting like add holes and wonder why it rubs people the wrong way.

swatpup102 said:
That's pretty uppity to say, considering the OP was worthless in making the post to begin with and flat out wrong in saying sprint won't help their customers. I am def trying to help him, by showing that sprint will fix it as soon as possible and for free, but some people just don't get it.....
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You didn't say that even once and nor did Sprint.
I bought a new phone, I want a NEW replacement...that's all I don't care if I have to wait a month as long as I get what I should very well be entitled to (and the current phone doesn't die completely during that month)!
EDIT: Come to think of it you're changing your attitude drastically after seeing other feedback, it disgusts me, you want to put others down and can't take the heat in return.

Neotelos_com said:
You didn't say that even once and nor did Sprint.
I bought a new phone, I want a NEW replacement...that's all I don't care if I have to wait a month as long as I get what I should very well be entitled to (and the current phone doesn't die completely during that month)!
EDIT: Come to think of it you're changing your attitude drastically after seeing other feedback, it disgusts me, you want to put others down and can't take the heat in return.
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Say what?? Tell me, can you do a google search? Can you see sprints insurance policy? Better yet, can you make it to a sprint store and talk to a rep? They will tell you, if the phone is defective and you have insurance on it, they will replace it for you. If it's something you caused, such as losing it or absolutely destroying it, you pay a deductible and then get the phone replace. Obviously you've never been with sprint before, because not only do they stand behind this policy, they do it with 99% of the time no trouble. A quick trip to sprints site and google will verify this.
The attitude towards this issue hasn't changed at all, I simply don't get why someone would state in a thread that sprint is stiffing pre order customers. How can you possibly replace the first run defective issues if you DON'T HAVE ONE TO REPLACE IT WITH. When they come in, you'll get one, it's really not that complicated.

Look guys just my opinion. Don't like it tough.
People that have been doing this awhile know two things:
BuY from a private sprint store and you can run into trouble
Buy from retailer x and if it breaks you can't expect retailer y to fix it
So we act like cheap ****s and buy from retailers that don't have the rebate and we end up being stuck with said retailer should something happen. You can always send your device in to htc for repairs.
if it were me I'd return it, and buy from a sprint corporate store and let it be lesson learned. When you buy **** from third parties and it doesn't work out there can be issues. Sprint can't tell if that device came from ebay, bb or shack. I don't se how they are responsible for fixing what you retailer should fix.
If you want sprint to fix it, buy it from them.
Sprint doesn't make the device so before you start comparing apples and oranges think about it.

swatpup102 said:
How can you possibly replace the first run defective issues if you DON'T HAVE ONE TO REPLACE IT WITH. When they come in, you'll get one, it's really not that complicated.
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I shouldn't have to have an insurance plan to replace a defective phone that's entitled to be replaced in the first place.
I may end up adding it, but it's ridiculous I should even need it for this particular instance!

Aridon said:
Look guys just my I opinion. Don't like it tough.
People that have been doing this awhile know two things:
BuY from a private sprint store and you can run into trouble
Buy from retailer x and if it breaks you can't expect retailer y to fix it
So we act like cheap ****s and buy from retailers that don't have the rebate and we end up being stuck with said retailer should something happen. You can always send your device in to htc for repairs.
I itf were me I'd return it, and but from a sprint corporate store and let it be lesson learned. When you buy **** from third parties and it doesn't work out there can be issues. Sprint can't tell if that device came from ebay, bb or shack. I don't se how they are responsible for fixing what you retailer should fix.
If you want sprint to fix it, buy it from them.
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Sprint retails to them, what the hell do you mean they can't tell where it came from!?
They register the device right in the store on contract, Sprint pays them a spiff...

Neotelos_com said:
I shouldn't have to have an insurance plan to replace a defective phone that's entitled to be replaced in the first place.
I may end up adding it, but it's ridiculous I should even need it for this particular instance!
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That's such a horrible mindset though. you're telling me you should be able to buy a defective computer, or car, or whatever, and with no insurance plan be able to just have it replaced whenever you want?
If you don't want the $7 sprint insurance, yet another quick search would show you that HTC has a 1 year warranty on the phone. you can send it back to HTC, and they'll send you a new one when it comes in stock. Or, you cna do what most people have figured out, and for $7 for the life time of the phone, take it to the local sprint store and get a new one for free. You think you can buy a laptop with no extended plan from the place you bought it and have them replace it for free if it's defective? You have to send it to the manufacturer to do so, same as this HTC phone. Or, add the insurance, and never worry about it no matter what.
I just don't see why this is so complicated! Go ahead and send it back to HTC if you don't want to spend the extra 7 a month, you can do that if you want, just be prepared to be without one for a few weeks, just like any other product that has this happen....
To me, you sound like the type that would go to a car dealer and buy a car, and if it has an issue after the first month or so you DEMAND a new car RIGHT AWAY instead of letting the dealer at least have a chance to look at it and see if it's something that can be fixed without much trouble. I can't stand those kind of people.

OTA Update Brick + Bad Customer Experience

This updated bricked my non-rooted, normal, perfectly running no light-leak or battery issue EVO 4G.
To add insult to injury, when I returned the phone to the Sprint store where I got it, I was told that they didn't have any in stock and wouldn't until "Thursday or Friday". In addition, due to what I would consider to be a very minor scratch on the bezel (not on the screen), which they didn't even notice until I pointed it out to them, they would need to charge me a $25 restocking fee. I argued that this was Sprint's problem not mine, I just downloaded an OTA update to fix a bunch of bugs that were in their software. They said it was policy and there was nothing that could be done about it. And if I wanted to exercise my 30-day out, it would be a $50 restocking fee.
After getting home and calling Sprint to complain, I learned that the store I bought the phone at was actually *not* an official store, rather an independent store called "Sprint Store by InMobile" that only *looked* like a real Sprint store. There is honestly no way to tell the difference. I'm new to Sprint, ditched my beloved iPhone for this thing, how am I supposed to know the difference between a real sprint store and one that's just trying to look like one?
I feel like I've been totally duped. So now I have no phone for a week while I wait to pay $25 for a new phone that actually works the way it was advertised.

posting here will do what ? make you feel better ?

hey man. totally feel for ya. i feel front line employees in a lot of corporate stores have a personal vendetta against their customers... they'll use 'rules' to try to piss off anyone that comes across them...
anyways, i would email sprint customer care... they will take care of you in 99% of cases. this is better than calling because there is a higher chance of you getting tier 2 / tier 3 support and you have written documentation of their promises. just explain exactly what happened and those sensible people will hook you up. good luck and let us know what happens.

I didn't know XDA was the new LiveJournal.
Sorry you had such a bad experience.

I'm really sorry to hear about this, randy. I agree with muncheroo. I'd be willing to bet that if you emailed customer service, you'd find someone who was willing to put a $25 credit on your account for your trouble.
Look on the bright side: at least you can hold your phone with your left hand!
(just a little humor to lighten the mood) Hang in there!

Sporkman said:
posting here will do what ? make you feel better ?
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Posting here will document my problems, potentially alert other members of my issue (and hopefully helping them avoid an issue), and provide some small form of repercussion against Sprint and InMobile for potential new customers.

randymac88 said:
This updated bricked my non-rooted, normal, perfectly running no light-leak or battery issue EVO 4G.
To add insult to injury, when I returned the phone to the Sprint store where I got it, I was told that they didn't have any in stock and wouldn't until "Thursday or Friday". In addition, due to what I would consider to be a very minor scratch on the bezel (not on the screen), which they didn't even notice until I pointed it out to them, they would need to charge me a $25 restocking fee. I argued that this was Sprint's problem not mine, I just downloaded an OTA update to fix a bunch of bugs that were in their software. They said it was policy and there was nothing that could be done about it. And if I wanted to exercise my 30-day out, it would be a $50 restocking fee.
After getting home and calling Sprint to complain, I learned that the store I bought the phone at was actually *not* an official store, rather an independent store called "Sprint Store by InMobile" that only *looked* like a real Sprint store. There is honestly no way to tell the difference. I'm new to Sprint, ditched my beloved iPhone for this thing, how am I supposed to know the difference between a real sprint store and one that's just trying to look like one?
I feel like I've been totally duped. So now I have no phone for a week while I wait to pay $25 for a new phone that actually works the way it was advertised.
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I agree that the update bricking devices is unacceptable, but You have to wait because the evo is out of stock everywhere. Not the store's fault. Also, why in the world would you want to point out that your phone has a scratch? You're lucky they're even letting you exchange it, the phone is supposed to be in like new, mint condition if it's going to be returned.

Also there is no restocking fee for doing the 30-day return.
http://www.sprint.com/landings/returns/
Just tell the store to suck it. But if you're upset that you have to wait, you're in the same boat with a few people. I am waiting for my local RadioShack to get some so I can swap it out. Nothing can be done about it, the phone is in high demand.

Check your local laws for information on restocking fees. Most states have some type of limit or just outright make them illegal. But places continue to charge them because hey, who reads laws anyway, right? Hah.
That being said, while Sprint does not charge a restocking fee for cancellations/returns, third parties certainly can of their own free will.
Also, from Sprint's 30 day guarantee - "If for any reason you’re not happy and want to cancel service, just call us to deactivate and return to the original place of purchase to return your undamaged phone or mobile broadband card and we’ll:"
Notice the word "undamaged" there. So if Sprint were to review your unit and consider it damaged, that would essentially mean the benefits of the 30-day guarantee would not apply for your phone (and thus, you may be subject to a restocking fee). I don't know how anal Sprint is about that undamaged part, but just a heads up.
In any case, Sprint CS is absolutely wonderful so i would try giving them a call or shooting them an e-mail.

Appreciate the ideas guys, thank you. I told them about the scratch after they said the phone "has to be completely free of any scratches or marks". In my opinion, this is regular wear and tear, it's not like it's got some gash on the side and a broken front panel, and I didn't agree with the rule. If Sprint broke the phone with their dumb update, then Sprint needs to replace the phone. This is their fault, not mine. The scratch caused a small part of the edge to be roughed up, it didn't brick the phone.
Apparently though, the store can charge me the restocking fee because they're not an official sprint store...so, apparently the normal rules don't apply. I still contend it was misleading and really looks like a corporate store.

Good Luck Randymac. You guys being harsh are really being asses. Email Sprint like others have suggested. The only way to get anywhere with their telephone support is to say you want to cancel your account as soon as they answer the phone.

randymac88 said:
Appreciate the ideas guys, thank you. I told them about the scratch after they said the phone "has to be completely free of any scratches or marks". In my opinion, this is regular wear and tear, it's not like it's got some gash on the side and a broken front panel, and I didn't agree with the rule. If Sprint broke the phone with their dumb update, then Sprint needs to replace the phone. This is their fault, not mine. The scratch caused a small part of the edge to be roughed up, it didn't brick the phone.
Apparently though, the store can charge me the restocking fee because they're not an official sprint store...so, apparently the normal rules don't apply. I still contend it was misleading and really looks like a corporate store.
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Post Pics of the Store and one of its employees Let us make that observation.
All joking aside though. By posting something like this only adds to the Tech. bloggers that reads these forums and add fuel to the already big fire they like to flame to get readers. Sprint nor the store did you wrong. They are out of phones and I am sure they wish there were not as they only make money when phones are in stock. Ask customer service what you can do in the meantime to accommodate your unfortunate situation. Perhaps a temp phone you can use. If the sprint store reseller you purchased it from could let you borrow a phone they have laying around( I am sure they do ). I have had AT&T and TMOBILE accommodate me on that one before.
Good luck and be patient.

Sporkman said:
posting here will do what ? make you feel better ?
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Why post in the first place?
Being an ass doesn't help.
To the TC, if you had the ability, I would tell them you were leaving and get a Droid X. That's just downright assholish of them.

Well it seems it's sprint's fault. You of course should get a refund of your billing since you bricked due to them.
Here's a quote from
https://twitter.com/unrevoked
@Sprint: If you accidentally apply the #evo4g OTA twice, your phone becomes a brick. We think it's the radio fw update. Plans to fix?

mrmomoman said:
Post Pics of the Store and one of its employees Let us make that observation.
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I just might post pics to make my point here (I won't really). The outside of the store had only a big Sprint logo and "SPRINT" above the door. The employees wear black polo shirts with a small Sprint logo and the word "SPRINT" above the left breast. Looks real enough for me...
I don't fault Sprint necessarily...I just feel like I got the shaft here. I have to pay $25 for them to fix their problem. Because the store I bought the phone at, despite looking like a Sprint store, and is listed on the Sprint website, actually isn't a real sprint store. But its not a Best Buy, and its not a Radio Shack either. Maybe I should've known, but it just seems a little misleading to me, and because of it I feel wronged.
They have no loaner phones, so I am without a working phone until maybe they get one in at some point. They credited me for the days without, but that's it.

Go to a corporate store that does repairs. Use sprint.com to check this. They may be able to restore your evo.
Sent from my EVO using Tapatalk

I changed mine a week ago because of the screen separation issue, but let me tell you, the phone had mayor scratches in the 4 corners(it went down the very first day) and the girl in Best Buy not even checked it, she only checked the serial number, so i guess i was lucky.
Oh btw, i bougth this time the Black tie protection plan for 6.99 just in case

I changed mine a week ago because of the screen separation issue, but let me tell you, the phone had mayor scratches in the 4 corners(it went down the very first day) and the girl in Best Buy not even checked it, she only checked the serial number, so i guess i was lucky.
Oh btw, i bougth this time the Black tie protection plan for 6.99 just in case

If your phone is broken, you should be able to get it fixed under warranty. It sounds like you are only getting hit with the restocking fee because you are trying to return/exchange it rather than have it repaired.

Go get your phone back. You really should have never taken it back I'd bet for certain people on this site would have helped you and it really wasn't bricked

Jeasy Creasy some sprint tech are douche bags

I just went to my local sprint service center to have them fix my screen which now has a nickel sized white spot smack dab in the middle of the screen. He looked at it and said "yeah this is common with the first gen of this phone but it isnt enough for me to replace the phone". I told him it was cool and I would be okay with just a screen replacement to which he replied, "I don't carry the screens."
so I kind of looked at him funny for a second, I pay for the 7$ per month TEP. He said it isnt effecting the performance of the phone. I asked him if the screen is performing as it should, he said it is not, I asked if the screen is in fact a part of the phone, he said yes. Another blank stare. He then just said sorry and handed me the phone and went to another customer.
Let me be clear, I killed this guy with kindness, I was a tech for 8 years so I know how assholish customers can be. I left and called sprint and within 20 minutes I had a new phone on the way to my house.
Jeez.

afxtwn said:
I just went to my local sprint service center to have them fix my screen which now has a nickel sized white spot smack dab in the middle of the screen. He looked at it and said "yeah this is common with the first gen of this phone but it isnt enough for me to replace the phone". I told him it was cool and I would be okay with just a screen replacement to which he replied, "I don't carry the screens."
so I kind of looked at him funny for a second, I pay for the 7$ per month TEP. He said it isnt effecting the performance of the phone. I asked him if the screen is performing as it should, he said it is not, I asked if the screen is in fact a part of the phone, he said yes. Another blank stare. He then just said sorry and handed me the phone and went to another customer.
Let me be clear, I killed this guy with kindness, I was a tech for 8 years so I know how assholish customers can be. I left and called sprint and within 20 minutes I had a new phone on the way to my house.
Jeez.
Click to expand...
Click to collapse
I agree some of Sprint's techs are clueless. They gave me a phone with a busted speaker and the girl from sprint who looked at it just said, Well it's not That bad. The speakerphone still works great.

That would piss me off if he blatantly did that to my face. You should have escalated to a manager. He obviously didn't see any dollar signs on you so he went to someone else to try and sell them a phone. You should have called Sprint while you were at the store and asked to speak to a manager so that they could speak to that rep over the phone.

gqstatus0685 said:
That would piss me off if he blatantly did that to my face. You should have escalated to a manager. He obviously didn't see any dollar signs on you so he went to someone else to try and sell them a phone. You should have called Sprint while you were at the store and asked to speak to a manager so that they could speak to that rep over the phone.
Click to expand...
Click to collapse
I was about to do just that but I thought my kid had just pooped in her diaper so I kind of left with a quickness.
If you wanted to know, there was no poop.

That smell?... It was the employee.
What horrible service.

ImmortalLuD said:
That smell?... It was the employee.
What horrible service.
Click to expand...
Click to collapse
LMAO!!!!
on another note... if you already have your phone rooted, you can try going to them again and letting them know they have to fix your screen... that way you don't have to worry about rooting the new phone...

looneylu said:
LMAO!!!!
on another note... if you already have your phone rooted, you can try going to them again and letting them know they have to fix your screen... that way you don't have to worry about rooting the new phone...
Click to expand...
Click to collapse
I was about to ask how hard it is going to be to root a new phone.

So easy it practically does it itself!...

I had my camera lense replaced. When i got my phone back the speaker didnt work, when i went back they discovered the tech left the speaker out of the phone lol. Now my camera flash wont work, idk if they screwed that up or if its the custom rom

Are you serious? The store rep told me they couldn't fix my camera lens and that I would need another phone.
I came from AT&T and never had any problems. It's frustrating that I have to take things with a grain of salt with Sprint. I've yet to talk to someone who knew what they were talking about. This is what we get when companies outsource jobs to other countries. In my opinion Sprint customer service is worse than Dell's... better yet Netgear.
Sent while sitting on the toilet.

I had something very similar happen to me. I brought my phone in for the white spot and was told it was do to "the oils in my skin" I remained calm and explained that it is a known issue with the phones, and tech just told me "sorry".
So, I'm wondering, did you just call sprint tech support or retentions or what to get another phone shipped that quickly?

Do you know know if these are corp. locations or 3rd party? The techs have a wealth of info availible to them. The screens may not be availible at all repair locations. Come into my location an you would be amazed at how we get down with the repairs we are amazing.

lol reminds of one day I went to a Sprint Store and asked for 2.5mm Stereo Headphones that would work on my Treo 700wx.
The girl hands me one saying it's compatible. I open it right outside the store to test and it sound was coming out of only one side... Clearly not compatible.
So I went back and she tells me:
"Well, that's the way it's supposed to be, one side is for listening to music and the other is for calls... That's how mine works..."
Rofl

mrniceguy715 said:
Do you know know if these are corp. locations or 3rd party? The techs have a wealth of info availible to them. The screens may not be availible at all repair locations. Come into my location an you would be amazed at how we get down with the repairs we are amazing.
Click to expand...
Click to collapse
Mine is listed on sprint's website as an "authorized sprint repair center" and it is a corporate store.

zeuzinn said:
lol reminds of one day I went to a Sprint Store and asked for 2.5mm Stereo Headphones that would work on my Treo 700wx.
The girl hands me one saying it's compatible. I open it right outside the store to test and it sound was coming out of only one side... Clearly not compatible.
So I went back and she tells me:
"Well, that's the way it's supposed to be, one side is for listening to music and the other is for calls... That's how mine works..."
Rofl
Click to expand...
Click to collapse
Dumb ****
Sent from my PC36100 using XDA App

Does anyone have a picture of this white spot on the screen? I fail to see how a nickel sized spot blocking that much of the screen doesn't warrant a replacement.
Unless it really doesn't affect the performance of the phone, in which case it is a cosmetic issue and they don't normally cover those.

poop in the diaper works alot of situations..saw someone I didn't want to talk to so I said my daughter pooped..it worked
Sent from my PC36100 using XDA App

3rd Replacement = Damaged Again... What Gives?!

So, my launch day EVO started collecting dust under the screen on the top left corner and I took it to a local Sprint store to get it repaired. They put a screen that was all scratched and dented on the sides on and assumed I would be satisfied with it. Wrong!
After forcing them to put my old one back (apparently they didn't have any other in store), I called Sprint and got them to send me a replacement phone.
Phone came in and I noticed heavy scratches on the camera and the kickstand was completely loose (would open up by itself). Got them to send me another replacement...
Phone arrived last week with the bottom of the glass completely loose. I could lift it with my nail. Called and after *****ing for hours, I got them to send me yet another replacement...
Phone came in with exactly the same symptom. What's going on? I don't know what else to do from here on out. I know it is technically not Sprint's fault, but this is getting ridiculous. I thought my experiences with the Palm Pre were bad... that was nothing.
Now I know they most likely will not send me yet another phone unless I take it to a store. That's going to be another 5-hour ordeal. Is there any way I can get a new device or a fully-functional refurb? I tried retentions and they said there was nothing they could do. =/

akarol said:
So, my launch day EVO started collecting dust under the screen on the top left corner and I took it to a local Sprint store to get it repaired. They put a screen that was all scratched and dented on the sides on and assumed I would be satisfied with it. Wrong!
After forcing them to put my old one back (apparently they didn't have any other in store), I called Sprint and got them to send me a replacement phone.
Phone came in and I noticed heavy scratches on the camera and the kickstand was completely loose (would open up by itself). Got them to send me another replacement...
Phone arrived last week with the bottom of the glass completely loose. I could lift it with my nail. Called and after *****ing for hours, I got them to send me yet another replacement...
Phone came in with exactly the same symptom. What's going on? I don't know what else to do from here on out. I know it is technically not Sprint's fault, but this is getting ridiculous. I thought my experiences with the Palm Pre were bad... that was nothing.
Now I know they most likely will not send me yet another phone unless I take it to a store. That's going to be another 5-hour ordeal. Is there any way I can get a new device or a fully-functional refurb? I tried retentions and they said there was nothing they could do. =/
Click to expand...
Click to collapse
The only way is with the Asurion process.
If you call *2 and explain the situation they may refund all, most likely part, of the $100 deductible.
I suggest it though.

mattykinsx said:
The only way is with the Asurion process.
If you call *2 and explain the situation they may refund all, most likely part, of the $100 deductible.
I suggest it though.
Click to expand...
Click to collapse
I thought Asurion sends out refurbs sometimes though?

ffolkes said:
I thought Asurion sends out refurbs sometimes though?
Click to expand...
Click to collapse
I've only received brand new replacements.
I've never heard of them sending out refurbs.

mattykinsx said:
I've only received brand new replacements.
I've never heard of them sending out refurbs.
Click to expand...
Click to collapse
That might not be a bad idea after all.
UPDATE: I just spoke to what appeared to be a thug on the other end of the line at Sprint's Tech Support. A nice thug at that. After decrypting our conversation through his strong ebonics, I understood that he created an eTicket (which I received online already) and told me to present it to the store clerk where I will be handed a brand new device. Is this possible? On the ticket it states:
Description of Issue:
Battery Damaged/Swollen/Cracked
Battery Won't Charge
Which is nothing related to my issues and will be apparent when they see it. I sounded skeptical but he assured me that it would work. For me to bring all my stuff (box if I have it, cables, manuals, etc) because I will be handed a brand new one when I get there. I'm still skeptical but I guess we'll have to wait and see. Anyone experience something similar?
Also, he told me I can go to an affiliate store for this (doesn't have to be corporate). Should I even bother? I feel they're less prone to handing me a new device.
I really hope it works out as I don't want to go through the hassle of unrooting and erasing my phone to see that nothing happened.
Finally, will a corporate store have newer phones than affiliated stores or vice versa? If I'm getting something new, I want it to be brand spankin' knew to make sure they worked out all the kinks.
Thanks again!

akarol said:
That might not be a bad idea after all.
UPDATE: I just spoke to what appeared to be a thug on the other end of the line at Sprint's Tech Support. A nice thug at that. After decrypting our conversation through his strong ebonics, I understood that he created an eTicket (which I received online already) and told me to present it to the store clerk where I will be handed a brand new device. Is this possible? On the ticket it states:
Description of Issue:
Battery Damaged/Swollen/Cracked
Battery Won't Charge
Which is nothing related to my issues and will be apparent when they see it. I sounded skeptical but he assured me that it would work. For me to bring all my stuff (box if I have it, cables, manuals, etc) because I will be handed a brand new one when I get there. I'm still skeptical but I guess we'll have to wait and see. Anyone experience something similar?
Also, he told me I can go to an affiliate store for this (doesn't have to be corporate). Should I even bother? I feel they're less prone to handing me a new device.
I really hope it works out as I don't want to go through the hassle of unrooting and erasing my phone to see that nothing happened.
Finally, will a corporate store have newer phones than affiliated stores or vice versa? If I'm getting something new, I want it to be brand spankin' knew to make sure they worked out all the kinks.
Thanks again!
Click to expand...
Click to collapse
That's about the setchiest thing I've ever read lol

mattykinsx said:
I've only received brand new replacements.
I've never heard of them sending out refurbs.
Click to expand...
Click to collapse
All depends on stock. They will most certainly send out Refurbs. But they send new too.
Dust under screen doesn't sound so bad now, does it.

mswlogo said:
Dust under screen doesn't sound so bad now, does it.
Click to expand...
Click to collapse
Dust under the screen means that the screen is coming apart.
Eventually that will lead to touchscreen failure or something of the kind.
Getting that fixed is more preventative.
Plus, you pay $200 + for a device, you don't deserve to have a sub-standard device.

OT: what exactly made the guy a thug?
Sent from the void...

wuclan48 said:
OT: what exactly made the guy a thug?
Sent from the void...
Click to expand...
Click to collapse
The numerous dawgs, yos, and the holla at the end?!
Nobody answered my questions, is it possible that this is legit and I'll be getting a new replacement tomorrow? Why wouldn't get give me some crap someone returned recently?

akarol said:
The numerous dawgs, yos, and the holla at the end?!
Nobody answered my questions, is it possible that this is legit and I'll be getting a new replacement tomorrow? Why wouldn't get give me some crap someone returned recently?
Click to expand...
Click to collapse
Lol.
He must have been from the dirty south. I've called a lot of times and have gotten funny characters.
What he told you is BS. Why would a. authorized retailer such as Best Buy take a new phone out of their inventory and give it to you?
Sent from my PC36100 using XDA App

I see... you must not be from an urban area or around a young people much. Thug implies criminal. Speaking ebonics does not. Some people might take offense to that characterization fyi.
Sent from the void...

wuclan48 said:
I see... you must not be from an urban area or around a young people much. Thug implies criminal. Speaking ebonics does not. Some people might take offense to that characterization fyi.
Sent from the void...
Click to expand...
Click to collapse
OP. Just edit your post to ''ghetto''.
Sent from my PC36100 using XDA App

wuclan48 said:
I see... you must not be from an urban area or around a young people much. Thug implies criminal. Speaking ebonics does not. Some people might take offense to that characterization fyi.
Sent from the void...
Click to expand...
Click to collapse
Well, apparently he might just be a criminal according to the sketchiness of this situation and his alleged connections with stores. I guess the term would apply then.
I don't see thug as being derogative anyways. Have you not watched TV much? It's everywhere.
Anyways, if I give someone that works for Sprint and has access to their system my eTicket number, do you think they might be able to explain what it means and how it would be handled at their store?!

OP: I understood, and I LOL'd
Taking offense at ignorance just confirms it....

Back on topic...
Welcome to the world of refurbs.
Call customer service, ask to talk to Account Services. Tell them you will cancel your account if you dont get a brand new replacement. Tell them you are tired ot dealing with crappy refurbs, and dont have the time to keep going back to the store.

Go to a sprint store, tell them there's a ticket in the system. Before you do call sprint back an have them code the ticket correctly. When you go to the store don't tell them what the issue is, just say there's a ticket and have them pull it up. Once they do that the store is subject to a survey, they won't want you to give them a bad survey so they will fully fix or give you a fully functioning device.
Sent from your favorite carrier, black and yellow!

DirtyShroomz said:
Go to a sprint store, tell them there's a ticket in the system. Before you do call sprint back an have them code the ticket correctly. When you go to the store don't tell them what the issue is, just say there's a ticket and have them pull it up. Once they do that the store is subject to a survey, they won't want you to give them a bad survey so they will fully fix or give you a fully functioning device.
Sent from your favorite carrier, black and yellow!
Click to expand...
Click to collapse
Or so I thought... I called a rep from the store a bit ago and explained to them the situation. Basically, they told me that I would still have to wait for them to attempt a repair and if not possible, they would send me a refurbished device.
What's the f'ing point of having this eTicket in the first place? I could go there without anything and they would proceed in the same manner. This is really getting annoying... The local store is always extremely busy and getting out of there with 3 hours is unrealistic. I'm tired of wasting time dealing with this simple fix.

akarol said:
Or so I thought... I called a rep from the store a bit ago and explained to them the situation. Basically, they told me that I would still have to wait for them to attempt a repair and if not possible, they would send me a refurbished device.
What's the f'ing point of having this eTicket in the first place? I could go there without anything and they would proceed in the same manner. This is really getting annoying... The local store is always extremely busy and getting out of there with 3 hours is unrealistic. I'm tired of wasting time dealing with this simple fix.
Click to expand...
Click to collapse
The eTicket tells everybody how many times the phone has been checked or submitted to be checked so when customers call and say "I've had this phone replaced 3 times!!!" Sprint can say "No you haven't". They will ALWAYS have to look at/troubleshoot the phone before any exchanges are made.

I've had mine replaced twice and was able to get a new phone. But Jesus Christ was it difficult. They will only give you a brand new phone if the store agrees to it (they have to be reimbursed by Sprint) or if Sprint themselves, agree which is usually a special case.
Here's what you do:
Call up Sprint customer service, explain to them the situation. Don't expect it to go anywhere. Just keep escalating the issue. After you get as high as you can go, call Sprint's Executive Hotline Number: 703-433-4401
Tell them the same thing. 99% chance they will tell you that they can't just give you a brand new Evo. Ask them for a case number and then write it down somewhere. Then, email [email protected] telling them what's going on, and be sure to include your number, account PIN, and the case number (if you have one). This is Dan Hesse's email addresses. He reads the emails, but they are mostly answered by his secretaries. They will call you back on a weekday probably during the same week. You'll get a call from "_________, from the Office of Dan Hesse". Explain to them the situation and be sure to detail your frustration with getting the issue solved and how this is not how a company should handle things.
Also, one of them women that called me back said that refurbished doesn't necessarily mean that the phone is opened up, gutted, and the parts are replaced with working ones. She said that some of the phones are just those that are returned because of the 30 day guarantee and then just put back on shelves. She also said that the only things that are fixed are the things that are written down by the repair specialist in the store, which is stupid because they only write down 1 problem even if there are multiple issues with the phone. Obviously, there is an issue with quality control.
It will take a while, but this is what I went through, and they were able to work with the store near my house to give me a brand new Evo, in exchange for the store getting 2 refurbished phones from Sprint. It's a white 0004 with no issues at all. They will probably tell you that you need to take the phone to a repair center again to have it looked at (the one you have on you), but tell them you've spent way too much time on this issue and you just want it fixed ASAP. If you have a preferred store, let them know which one it is.
PS: Ask for a new white one. Because the white ones were initially only offered at Best Buy, so the ones that are in the Sprint stores now are mostly 0004s, and they have no issues.
Hope this helps,
Frederick

Sprint Repair store (Very Troubling)

I just want to get a bead on what is going on here.
I was window Shopping in the Sprint store this morning & a guy had an OG EVO with a faulty charge port.
Before I go on, note the following:
1.I'm not sure of what insurance plan he had (it could be either TEP+Asu, or just Asurion) so this is where I need your help in clarification. But he definitely has insurance.
2. This particular Sprint Store has the Repair Center.
3. I didn't see a repair tech chime in on the conversation. (Odd as usually the repair techs themselves tell you what can or can't be done. Duties & Policies change so you never know here.)
Click to expand...
Click to collapse
He explained this issue to the floor reps & the floor rep told him that they would have to refer him to Asurion ($100+) & get the phone repaired or possibly replaced that way as he claimed it was physical damage.
This customer was no newb (assuming, sounded like he had a clue & a goal anyway) to how this works & explained that he knew this was a common issue as at least two people he knew of, had that same issue with the charge port failing. He did not mention their experience on getting this issue resolved. He called it a defect & it wasn't from him abusing or dropping the phone, which he happily showed in great condition. (I agreed, silently).
They talked back & forth- in small circles getting to this:
The Floor Rep (who sounded very sure of this) said there was nothing this Sprint store could do, they couldn't fix or get him a new/refurb phone because it was technically still considered physical damage.
This went back & forth for about 10 more minutes & the customer was pissed. (Didn't curse or get childish) but he was disgusted that we would have to pay $100 for a manufacturer defect & that the Sprint "repair" center couldn't help him.
He rode on this wave of anger & promptly asked to cancel his service with Sprint. The floor rep easily complied to start the process. (Me thinking: WTF Idiot rep, get the manager!) I face-palmed after that & I left while they were going over the termination.
Now my question/s:
Was the rep right about what they couldn't do for that time of damage/defect? Was this the result because the customer lacking the TEP portion of his insurance?
Are some repair centers more capable than others for this type of damage?
Has some portions of coverage been removed recently aside from the "rarely charged for" $35 screen repairs?
Question for Sprint employees/ former employees: What options can you use to deter a customer from leaving in a situation like that? I feel the rep could've at least put up an inch of a fight to assist in a situation like that or request aid from a manager.
Excuse any spelling or editing errors.

I'm gonna go on a limb here and say that the sprint rep just wanted to show him who the boss was. I've never had any problems with the tech stores here repairing anything from broken screens to broken power buttons. Unless you bring your phone in two pieces or has been physically damaged they should warranty it out.

IMHO
The rep, IMHO, was incorrect for arguing with the customer over what was physical or man. defect. Being a Sprint TC, we are usually asked to go out and inspect the device, open it up and see whether the soldering points are intact or not. you can spot the difference rather quickly when it comes to defect or physical. The rep should have either gotten a TC involved or better yet a manager involved immediately. Most customers, and i mean that with all due respect to both parties, would much rather hear the reasoning from someone who is supposed to know what they are talking about. for some reason customers that i talk to seem to leave in a happier mood after speaking with me over the issue. I have had to step in during a heated discussion between a rep and a customer over issues like this, and I'm not even a lead, just a simple TC. Personally, I think it tends to sound a little more official from the person hired to actually WORK on the devices rather than hear from someone who simply sells it. We spend more time on our job opening them open and inspecting them, just like the reps spend their time selling customers on the device. just my opinion, I'm not looking to start a feud by any means

your response sounds more like a regular store experience for me..

Hypeo said:
I'm gonna go on a limb here and say that the sprint rep just wanted to show him who the boss was. I've never had any problems with the tech stores here repairing anything from broken screens to broken power buttons. Unless you bring your phone in two pieces or has been physically damaged they should warranty it out.
Click to expand...
Click to collapse
Yeah same here, I never had an experience like that. But it's been since the HTC Hero (2 years ago) that I've flexed my TEP. At this very store.
And then the sight of this floor rep allowing a current subscriber to leave without any counter-action. (IMHO: is worse than some random would be customer leaving). You don't have to be in retentions to save a subscriber.
I always have the golden rule of try trice (with different reps/stores) before deeming a crap policy as fact. But this guy was understandably baffled at how useless his experience was that led up to him cancelling.
dgomez720 said:
The rep should have either gotten a TC involved or better yet a manager involved immediately. Most customers, and i mean that with all due respect to both parties, would much rather hear the reasoning from someone who is supposed to know what they are talking about.
Click to expand...
Click to collapse
Exactly. When he 1st came in explaining his visit, I thought he would log & direct him a TC.

dgomez720 said:
The rep, IMHO, was incorrect for arguing with the customer over what was physical or man. defect. Being a Sprint TC, we are usually asked to go out and inspect the device, open it up and see whether the soldering points are intact or not. you can spot the difference rather quickly when it comes to defect or physical. The rep should have either gotten a TC involved or better yet a manager involved immediately. Most customers, and i mean that with all due respect to both parties, would much rather hear the reasoning from someone who is supposed to know what they are talking about. for some reason customers that i talk to seem to leave in a happier mood after speaking with me over the issue. I have had to step in during a heated discussion between a rep and a customer over issues like this, and I'm not even a lead, just a simple TC. Personally, I think it tends to sound a little more official from the person hired to actually WORK on the devices rather than hear from someone who simply sells it. We spend more time on our job opening them open and inspecting them, just like the reps spend their time selling customers on the device. just my opinion, I'm not looking to start a feud by any means
Click to expand...
Click to collapse
I agree with you, as a customer it does sound more official to hear the response from the person who is paid to actually work on the devices. A lot of people view salespeople as just that, salespeople. Someone to sell you something that you probably don't want or need, not someone to fix something that you have already bought and need repaired.
However, from a customer's point of view, he also may be arguing over the fact that it is for things like this in which he bought the insurance to begin with. If I'm spending $8 per month for God knows how long, the last thing I want to hear is "No, we won't repair your phone." In that case, Sprint could really do a better job of educating its customers as to what the insurance really covers. Most people view it as the equivalent of the add-on service plan that you can get at Best Buy or everywhere else, which basically will get your device fixed or replaced (or some money back) if your device fails after the manufacturer's warranty runs out. Apparently that isn't the case with TEP, however that's not how the salespeople sell it. I was in a Sprint store last month with my Dad upgrading his phone, and the sales rep offered it to us by saying "If anything goes wrong with your phone, bring it in and we'll repair it."
He had to backpedal when I started asking him questions about fixing water damage and extreme gross physical neglect...
BigJohn

Same exact thing happened to me. I called Sprint and still no luck. I eventually had a screen problem and the store replaced the phone for me.
Sent from my PC36100 using xda premium

I think that is a prime example of ignorance and lack of care for customers. I have been to many crappy sprint stores who have done similar things. Fortunately I have found a sprint store in my neighborhood who treats their customers with respect and are mostly knowledgeable. Tbh that customer should have escalated it to talk to the manager or just go to another sprint store.
Sent from my PC36100 using Tapatalk

The repair stores are filled with 1 good person to fix phones and 5 idiots. They all depend on 1 tech to actually fix things, and when they can't, the only solution to their problem is.. uh.. Ill have to have u call Asurion. Idiotttts.

This is exactly why the reps in my store immediately hand off any problem phones to a tech. They ask qualifying questions but never argue with the customer. It's up to the tech to determine what's wrong with the phone, and if necessary, "argue" with the customer.
I always explain TEP with a car analogy. You pay an insurance premium on your car in order to carry coverage. If you wreck your car, you pay a deductible and have it fixed.
Evo charging port is a very sensitive issue. I've had some that are obvious physical damage yet the customer still argues and calls me a liar.

So what does TEP actually cover?

cmsjr123 said:
So what does TEP actually cover?
Click to expand...
Click to collapse
Ability to get upgrades every 1 year instead of every 2 years. That's about it.
Sent from my EVO

I find that going to an authorized retailer with a repair center works better, I went to a sprint store and they wanted me too buy this or that, battery, etc... Went to a reseller and they replaced my uninsured phone for $35, under faulty USB charger. Also try to go on days they aren't slammed with customers so they can give you the proper attention..

mbaseball3 said:
Ability to get upgrades every 1 year instead of every 2 years. That's about it.
Sent from my EVO
Click to expand...
Click to collapse
Seriously?
Sent from my Nexus S 4G using xda premium

DirtyShroomz said:
Seriously?
Sent from my Nexus S 4G using xda premium
Click to expand...
Click to collapse
Lol, yeah! I envy everyone else here with their success stories. Sprint stores do chit here for their customers! I'm on a 6 line business plan and they say sorry can't help you any time I walk in to a repair center. We been with sprint since a little before Nextel merger; how ever many years ago that was. I have yet to get a phone properly taken care of even with our insurance. I feel that when they see that there is an issue in device and that they should fix, they just point me to asurion. They never help. Feed us excuse after excuse. Anyone in the orange county area of California have good repair center experiences? Won't be surprised if all responses are No!
Sent from my EVO

mbaseball3 said:
Ability to get upgrades every 1 year instead of every 2 years. That's about it.
Sent from my EVO
Click to expand...
Click to collapse
Umm, absolutely not.

Hmmm
I've had my share of issues with the Sprint store where I live. Almost from the time I got the phone I was having issues with it and all they were willing to was a factory reset. They actually let me sit in the store for over an hour (with my two year old son) the last time I went. After we were both tired of sitting I got up and asked the tech about it. He told me "Oh yeah, well the screen is locked and I couldn't get into it" I was floored and pissed off. Someone could have asked me considering I told them I would wait. After that I decided it was time for me to figure it all out on my own.

mskeys2xx3 said:
I've had my share of issues with the Sprint store where I live. Almost from the time I got the phone I was having issues with it and all they were willing to was a factory reset. They actually let me sit in the store for over an hour (with my two year old son) the last time I went. After we were both tired of sitting I got up and asked the tech about it. He told me "Oh yeah, well the screen is locked and I couldn't get into it" I was floored and pissed off. Someone could have asked me considering I told them I would wait. After that I decided it was time for me to figure it all out on my own.
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Wow
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mskeys2xx3 said:
I've had my share of issues with the Sprint store where I live. Almost from the time I got the phone I was having issues with it and all they were willing to was a factory reset. They actually let me sit in the store for over an hour (with my two year old son) the last time I went. After we were both tired of sitting I got up and asked the tech about it. He told me "Oh yeah, well the screen is locked and I couldn't get into it" I was floored and pissed off. Someone could have asked me considering I told them I would wait. After that I decided it was time for me to figure it all out on my own.
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We have data preservation sheets for that, which all customers are required to sign. It includes a place to draw your pattern lock or write down any other codes.

Well it would have been nice if someone had asked/told me that when they took my phone. I like just stop talking and give me my phone back before I am unable to control this urge to punch you in the face.