Related
They finally called me and told me one of my Evo's came in so I went yesterday to swap out my GF's Evo. My girlfriend already dropped it and chipped it up a little so I put it in the box. The guys didn't even check inside to see if the Evo was in there. I also kept the 8GB card since they had me wait 2 months to get a replacement.
The bad news: The Evo I retured was 002 and the new one I received is 002. I realized this when I bought it home since they were closing and I was trying to get out of there. My whole point in returning the damn thing was to get rid of that light leak issue. I know I'll be annoying when I call them today but how did I end up receiving the same hardware version. A week after I bought mines my friend got his at the same store and they gave him a 003 with no light leak issue. I might just forget about it and have my GF live with it but when mines comes in I hope I get a newer version.
What should I do? Is there a way to check the version even if it's not activated. Is it listed on the box somewhere?
gqstatus0685 said:
I also kept the 8GB card since they had me wait 2 months to get a replacement.
Click to expand...
Click to collapse
Did they agree to that or did you just steal it? And you gave them a damaged phone from you dropping it? wow...Not sure why I should help ya, people like you are the ones that ruin it for the rest of us who are actually honest.
Same thing happened to me... It ended up being a refurbished phone. Check the sticker (IMEI label) on the outside of the box. If there is another sticker on top of the original, then you got a refurb. I went bezerk on sprint and RS and they ended up giving me a $160.00 credit on my account. If you call enough they will do the same. I could get another one from Corp Sprint store but they are out of stock. For now, I will do with what I got. Before you get your check the IME label to see if it is the original sticker not a refurb sticker.
Sirchuk said:
Did they agree to that or did you just steal it? And you gave them a damaged phone from you dropping it? wow...Not sure why I should help ya, people like you are the ones that ruin it for the rest of us who are actually honest.
Click to expand...
Click to collapse
I took it because I went through enough of their BS. If they would have asked for it I would have told them to take the new one out the box and keep it.
Secondly there were little nicks from a drop which you would notice if you looked closely at it. This has nothing to do with other people. I was bound to get replacements since I complained from the get go. Anyway back on topic...
I'll check the sticker today. If I remember correctly it was brand new and only one sticker because I made sure it didn't come in a weird looking box or had documentation in/on the phone box that stated it was a refurb.
Dialing ##786# should give you all the info you need on whether its a refurb or not.
I got my replacement from a Sprint Corporate store and they didn't hardly glance at it for more than 2 seconds (power button crack). Came in a little sprint box, but it was indeed new. They just arent still sending them out with the memory cards and chargers.
I have an 002, it has no problems (aside from no volume control or micro usb port ) - so you may be lucky..
if it doesnt have the light leak then why complain... have you even checked. i dont see anything that you said it does have the light leakage....
why west the time and energy if its ok....
if it has light bleeding right out of the box thats a different story.
i still havent gotten my replacement from them and i know how pissed u are when i know of many ppl who've gone through more than 2 evo's and im pissed
Yes the replacement has light leak. I'm still waiting on mines to come in and I how its not a 002 my leak is horrible.
Sent from my Supersonic
To the OP:
For your underhanded dishonesty and being the slimeball that you seem to be I hope you break your phone and can't have it replaced under warranty.
Sent from my PC36100 using XDA App
zhensley said:
To the OP:
For your underhanded dishonesty and being the slimeball that you seem to be I hope you break your phone and can't have it replaced under warranty.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
I agree fully. People like OP are the reason stores have **** return policies now.
I'm on my second 003 and it looks like my phone has a halo so getting 003 doesn't mean a definite fix. I'm waiting for my 3rd replacement to get here.
Sent from my PC36100 using XDA App
gqstatus0685 said:
They finally called me and told me one of my Evo's came in so I went yesterday to swap out my GF's Evo. My girlfriend already dropped it and chipped it up a little so I put it in the box. The guys didn't even check inside to see if the Evo was in there. I also kept the 8GB card since they had me wait 2 months to get a replacement.
The bad news: The Evo I retured was 002 and the new one I received is 002. I realized this when I bought it home since they were closing and I was trying to get out of there. My whole point in returning the damn thing was to get rid of that light leak issue. I know I'll be annoying when I call them today but how did I end up receiving the same hardware version. A week after I bought mines my friend got his at the same store and they gave him a 003 with no light leak issue. I might just forget about it and have my GF live with it but when mines comes in I hope I get a newer version.
What should I do? Is there a way to check the version even if it's not activated. Is it listed on the box somewhere?
Click to expand...
Click to collapse
You're a theif and a liar. I wish you would've tried that at my store so I could have sent you packing with your damaged phone and missing card. I really hope karma pays you back double for your actions.
More on topic. We have no control over what versions they send us. You got a replacement, that is all we can do for you.
jacc1234 said:
I agree fully. People like OP are the reason stores have **** return policies now.
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Click to collapse
I also agree. I feel like the only reason it took so long for the OP to get a replacement is because actual stock of the Evo is super-limited. It wasn't like whatever store he was doing it through was just screwing around and holding out stock of a replacement. What a douche.
Ha, how noble of you
"I might just forget about it and have my GF live with it but when mines comes in I hope I get a newer version".
Ha, nice buddy. Way to look out for the ladies.
First off I didn't mean chipped literally so stop trolling for post counts. My girlfriend didn't care about the light leak I just figured I'd get it replaced.
Secondly I was being dicked over. I had to call and check up on them despite them telling me they'd call me. They never called me to tell me to pick up my preorder not did they call my friend to tell him to pick up his. He had to call and they told him that it had came in earlier in the week. The store is run by idiots and YES my intentions were to keep the card. The manager, DM and DM's assistance are idiots. I don't like being lied to and jerked around.
Sent from my Supersonic
My light issue stems more from the fact that my screen is up, ever so slightly, at the bottom. Pushing down on it results in nearly all of the leaking light to disappear. Can live with it myself, but the screen issue, and in turn the light issue, happened pretty quickly on my phone. Not too upset but I can see why some would be.
edit: meant to add, does the new screen lift up at all. Two people I know with similar issues seem to have it like me. Haven't seen much leakage on phones that aren't lifting, but maybe I'm wrong. Also think a few people are getting a LITTLE carried away. But I get where they're coming from.
gqstatus0685 said:
First off I didn't mean chipped literally so stop trolling for post counts. My girlfriend didn't care about the light leak I just figured I'd get it replaced.
Secondly I was being dicked over. I had to call and check up on them despite them telling me they'd call me. They never called me to tell me to pick up my preorder not did they call my friend to tell him to pick up his. He had to call and they told him that it had came in earlier in the week. The store is run by idiots and YES my intentions were to keep the card. The manager, DM and DM's assistance are idiots. I don't like being lied to and jerked around.
Sent from my Supersonic
Click to expand...
Click to collapse
Hypocritical much? You don't like being lied to and jerked around...so your response is to lie to and jerk around the store? Nice.
lzlaxhacker said:
Hypocritical much? You don't like being lied to and jerked around...so your response is to lie to and jerk around the store? Nice.
Click to expand...
Click to collapse
Dude STFU and get a life. Stop trolling.
Sent from my Supersonic
Come on guys, it is what it is no need to judge anybody
had to replace my phone cause my microusb port was all jacked up, was really loose and would only charge if i had my cord wrapped up a certain way.. had many other cords lying around which conformed "yes" it was the port and not a bad cable.. so the phone came in today and i have a big smile on my face cause its only had the 2.1 update and its a rev0002 so im all smiles cause i wanted to be able to reroot it the day it came it... #justsayin
also i know there is that possibility that i could have a refurb which i really could care less.. the phone looks new without a scratch on it so that works for me.. im not one of those that cries because i paid for a new phone when there is that possibility that it isnt.. incase someone those in the whole you have a "reburbished phone dumbass" response
It should say refurbished somewhere on the phone or so I've heard if it is a refurb.
Well, the phone you sent back was used, too.
How did you manage to get sprint to mail you your replacement? I tried and the rep had the nerve to suggest I say I lost my Evo and pay the $100 deductible and then I could get a $50 credit over a hardware defect
##786# and check if it is a refurb.
got my replacement for microusb issue as well
u will know if its a refurb if u just get the phone and back case ... of hit ##766# i think it is and there is a refurb status.
Mine is, but its hardware 003 which i think has the fixed port so im happy
Good stuff... I have usb issues as well but I'm still waiting for my replacement.I could care less if it is a refurb as long as its not beat up and doesn't have the latest OTA *Crosses fingers*
063_XOBX said:
How did you manage to get sprint to mail you your replacement? I tried and the rep had the nerve to suggest I say I lost my Evo and pay the $100 deductible and then I could get a $50 credit over a hardware defect
Click to expand...
Click to collapse
i was transferred to that insurance company whoever the hell they are and they told me that i would have to be paying the 100 bucks and i basically just said why do i have to pay 100 out of my pocket if its a defect with the phone and he said i would need to talk to a sprint rep about that so i said just transfer me back cause i dont wanna pay a deductible.. so when i went back to the sprint rep luckily it was a girl so you just gotta play the koolguy role and be all nice calling them by their names and all the good stuff.. just be all flattery which as cheesy as it sounds it usually works.. so we pretty much just started talking about "sadly sprint" and the prices and how they are cheaper compared to most other carriers, ive been with them since 98 and it was kool cause she was actually the one that brought that up so the was sort of the conversation starter, i was asking who she used and she said she used to be with att but switch to sprint after she started working for them and realized how much cheaper their plans were and we just sorta went from there.. anyways when it came down to the phone i was telling her that the insurance ppl were saying that i had to pay the hundred bucks and i was like why would they charge me if i didnt damage it, and she was telling me that that its because they just assume that damage to that port is cause by abuse, so i was telling her that i had just googled "loose microusb" and the first things that come up are topics regarding the evo so i was telling her that it has to be a defect in the phone (but you say it all kool, not **** like.. just sorta keeping the conversation going) so i then was asking her if there was anyway that i could get a new phone without having to pay the deductible because i swear i treat my phones like little kittens (cheese joke) so she said that she could sent me the phone without me paying the deductible but just to know that if it was damaged from abuse they will bill my acct, and i was like "thats a deal" so she basically said okay she will send it in the mail.. its all about finding the right person and just being fractious with them.. dude, ill even be a flirt with a dude if he is feminine enough..
cloud858rk said:
##786# and check if it is a refurb.
Click to expand...
Click to collapse
yep its a refurb, but my phone had over a 1000 more minutes use then this phone so screw it... still happy, thanks for the tip btw
oh yeah, and i used simpleroot for the first time.. i rooted using toasts method when the phone first came out so there was no purpose for me to try simpleroot before.. WOW, that was easy.. there is absolutely no reason for anyone to say that dont know how to root a phone..
and to unroot my old phone i just ran simpleroot to change the hboot then ran the stock ruu...
El oh el you got refurbished phone!!! :sarcasm:
Sent from my PC36100 using XDA App
echoside said:
El oh el you got refurbished phone!!! :sarcasm:
Click to expand...
Click to collapse
the joke would have worked better if you finished it off with the word dumbass
You dont need to play the cool guy lol. Sprint always tells me I have to get transfered to the insurance co but then I tell them wait dont transfer me I am not paying for something that isnt damaged physicly or anything like that. This phone isnt damaged this phone has a hardware defect. The insurance co handles damaged phones and sprint handles swaps on defective phones. Sprint is always trying to pass me to the insurance co lol. They try to pull a fast one all the time. They are shady *****es. Also I dont care about refurbes they always look new to me so what the heck.
i did the exact same thing due to a damaged usb port about 1.5 months ago... got a refurbed nova 002 as a replacement and its been working fine ever since
after working at a service and repair store for sprint for 2 years I'll tell you that I've seen more defective phones from the manufacturer than I have from the Refurb warehouse lol.
BUT!!! I have had to exchange up to 5 phones in a row for someone because all the Refurbs I kept exchanging were defective and then we ran out and I had to order one haha
Alanmw86 said:
after working at a service and repair store for sprint for 2 years I'll tell you that I've seen more defective phones from the manufacturer than I have from the Refurb warehouse lol.
BUT!!! I have had to exchange up to 5 phones in a row for someone because all the Refurbs I kept exchanging were defective and then we ran out and I had to order one haha
Click to expand...
Click to collapse
I believe this! I went through 5 TP2's
1st new
2nd refurb
3rd refurb
4th refurb
5th New, used for 5 days then sold it on craigslist to get my EVO.
All had issues with freezing when on the charger.
I just got my replacement today also not a referb but brand new. Mine bricked when I tried to do the OTA update. It went to reboot and powered off but would not power back on no matter what. Took to a Sprint Repair Center they could not get it to boot. So it took 7 days to get my replacement but I got it. Brand new very nice. Confirmed not a referb via the ##786#.
I simple rooted it then put the Damage Control on it. Very happy!
My question is, since I found this site
https://www.eff.org/press/archives/2010/07/26
I guess its cool to have my phone rooted an send it back cause my cameras messed up, it just has a pink screen an doesn't show no pic at all. An I know I'm probably gunna have to send it back.
hardcor4e said:
https://www.eff.org/press/archives/2010/07/26
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Click to collapse
they can still void warranties because you rooted your phone, they just cant get the law involved.. if i send in a rooted phone they can make me pay the deductible just because, its sucks but its business! i understand where they are coming from though, there are a lot of noobs that try things like unlocking and rooting and it would be ****ty for sprint to have to take the hit for someone elses screwup
im on my 3rd evo just got it yesterday
1st one - dust under the screen - bottom left corner, it started small but then it got worse within a week.
2nd one - screen seperation and light leakage on the bottom corners.
3rd one - seems ok, so far... about dam time!
So then I would have to unroot just to a replacement. How are the replacements? An I seen something on here about the 002 an 003,I mean can u ask for the 003? What's the difference
Sent to the article author here at XDA this morning along with a few other key addresses.
**********************************
Just wanted to follow up with you. HTC has quoted me $75 to repair a missing camera lens cover due to my phone also having the hairline crack you discuss here. Even though they acknowledge the fact that the hairline crack doesn't affect the camera lens in any way shape or form and also acknowledging that the missing lens (it fell out) is also an obvious warranty issue they are demanding I pay their fee. Also conveniently right after they quote you expedited shipping prices (in my case 15 for overnight since I've been fighting them for 2 weeks on this already) and charge your credit card they decide to finally inform you that it'll take about two weeks to do actually do the 10 minute repair for you.
I've attached a picture the RMA folks at HTC sent me of my "negligent damage." Somehow phones with screens that fall off and USB power ports that fall out of the phone are obvious manufacturers defects but actually pushing the power button (OMG HOW DARE I DO THIS) is abuse and will not be tolerated by the nice folks at HTC.
****************************************************************
Dear Mr. Sheehan,
Please see the pictures below that you have requested from your phone. If you have any further questions feel free to contact us at 888-617-1113 between 8am and 8pm EST Monday through Friday.
Sincerely,
HTC Customer Care
3. Ben Sheehan
SN: HT05******* (Evo) – Crack case
**************************************************************
Dear Valued Customer,
Thank you for using HTC repair services! Here is a copy of your invoice
for reference.
RMA #: 121****
Accepted Repair Actions: Average Repair
Total Charged: $90.00
Date of Charge: 8/24/2010
There is a 90-day warranty on all repairs made. The 90-day warranty applies
only to repeat return cases with the same functional failure symptom and
same parts for replacement.
Please remember that all processed repair charges are non-refundable. The
charge will appear on your credit card statement as Telamon CPE.
Thank you for using HTC! We appreciate your business!
Sincerely,
HTC Customer Care Department
1-888-356-2375
M-F 8AM - 8PM EST
**************************************************************
Wow, that is ****.
Mine is cracked in precisely the same place.
It is B.S. but for some reason both Sprint and HTC refuse to acknowledge the crack as a defect. I think it is ridiculous and deserves a recall. But I don't understand the problem completely. Are they forcing you to pay $90 in order to get your phone back? Or are they just saying that it would cost $90 if you asked them to repair the hairline crack?
I never read the other thread. Does it crack in the middle? Looking at how it is attached (two tiny, flimsy tabs) when I had mine apart...I would expect the tabs to break. It's a crap piece all things considered.
Sent the phone in for a completely unrelated issue. They are saying the crack is evidence that I've abused my phone. I can either pay 75 for them to fix it or 40 for them just to send it back. The additional is shipping.
This company literally has by far the most useless and brain dead phone reps I've ever encountered.
Should have just exchanged it with Sprint.
That is absolutely awful. The cracked power button is a well-known defect of this phone. And the fact that they are nitpicking you is almost a deal-breaker. I'm mad for you.
Twice when I owned a Blackberry I sent my phone in for minor issues. The way it worked is that Sprint overnighted a new phone to me before they looked at mine. I activated the new one so that I wouldn't have to be without phone. Then I sent in the old one. RIM charges something like $75 if they find that the problem doesn't exist and you were just trying to get a shiny new phone. I was never charged the $75. And I was really pushing the policy because there was some tiny flaw in the phone which was why I was returning it.
You shouldn't have to wait this long for a replacement. And you shouldn't have to bicker with them like it's a flea market. We only have these phones for like a year before we move on, and they are wasting your time.
TheBiles said:
Should have just exchanged it with Sprint.
Click to expand...
Click to collapse
Sprint had no phones and it was a wait for a refurb. Figured this would be a simple in and out repair. My bad thinking HTC has any idea what customer service is.
Ugh. I just noticed my one month old never dropped babied Evo has that be crack right where everyone else's is located. I thought you were all being rough on your phones but I stand corrected. HTC will be getting a call from me.
thebryanexperience said:
Ugh. I just noticed my one month old never dropped babied Evo has that be crack right where everyone else's is located. I thought you were all being rough on your phones but I stand corrected. HTC will be getting a call from me.
Click to expand...
Click to collapse
HTC will not care if they get a call from you. That's the problem.
Just had the same issue, plus I lost my WIMAX flashing, so I went through Sprint and told them the button craked, 1 week later i have brand new EVO. NOT refurb. I did flirt with the gal at Sprint though..
xavier1022 said:
Just had the same issue, plus I lost my WIMAX flashing, so I went through Sprint and told them the button craked, 1 week later i have brand new EVO. NOT refurb. I did flirt with the gal at Sprint though..
Click to expand...
Click to collapse
She must have been trying to get you out of the store as quickly as possible. Not a bad strategy.
get your phone back tell them to F themselves at go ***** at sprint, and wait, I'm pretty sure its not going to kill anyones phone to have a crack in it while you wait for a refurb to come in, HTC is going to send you a refurb anyway most likely.
either way with a refurb your stuck without root, the Evo's roll in for Service and repair replacements every few days.
the longer the better, more time to hope froyo gets rooted lol
Wait, is the button itself cracked, or the trim right around it (on the screen side of the top)?
Its just the trim around it. I really don't see it as anything but a cosmetic issue. There is no "flex" to the plastic and feels as solid as a friends that doesn't have the crack.
I can only feel it with my fingernail.
File a case with the BBB.
Bielinsk said:
Its just the trim around it. I really don't see it as anything but a cosmetic issue. There is no "flex" to the plastic and feels as solid as a friends that doesn't have the crack.
I can only feel it with my fingernail.
Click to expand...
Click to collapse
I have that too. Mine has been apart a few times, so I can't really *****. I only noticed it because I was scrutinizing the button.
Still my favorite phone ever, and will probably be for the next six months.
Yet when there is a thread about another manufacturer everyone is ready to beat HTC off with both hands while they piss on the other builders. They are no better and their build quality is certainly suspect at best. Don't even get me started on the programming mess.
I've filed formal complaints with the BBB (like anyone cares) and the Florida Division of Consumer Services (might care) along with posting on every forum and facebook page I can find related to HTC as well as carpet bombing their fax numbers.
HTC I know you are reading this.
I'm just getting started.
I promise you I will cost you many many times more than the 75 bucks you've gotten from me.
Making it a point to call twice a day to check on my phone.
They told me it would be 5 to 7 days before it ships.
I'll call twice a day every day and waste as much of their time as I possibly can.
Also got another "we don't care about your problems with HTC" chain letter from Sprint today. In case anyone wondered the "[email protected]" address just takes you to more customer "service" reps though you do get a dedicated employee to ignore you. I like when they say they are "calling from the office of Dan Hesse." It makes me giggle. Chances are good they wouldn't know Dan Hesse if he walked up and punched them in the face.
I am now a member of the "I dropped my damn phone" club. Landed face down right on top of a piece of gravel.
I have searched for and found a few sources for reasonably priced digitizers/screens and have a few concerns. I've read here and a few other places that the ones we find as consumers may be rejects from HTC. Several forums mention light leaking from the lower buttons (home/menu/back/search) and response issues.
Anyone done a replacement and found these issues? If you are satisfied with the replacement, care to share your source?
Weird that you mentioned light leaks... my first Aria had small pin hole dots beside the search button and under the menu button... drove me nuts in low light areas.
As far as the replacement screen... I dropped my phone 3 weeks ago, and got a replacement in the mail the next day from ATT. The insurance is worth it.
Good luck!
Sent from my Liberty using XDA App
jbizz said:
As far as the replacement screen... I dropped my phone 3 weeks ago, and got a replacement in the mail the next day from ATT. The insurance is worth it.
Click to expand...
Click to collapse
What did you tell ATT? I tried calling in to get my phone replaced. The mistake I made was adding the insurance after I dropped it, so they were not able to help me out. It happened last month. I read through ATT, they will not replace the phone if you dropped it accidentally, and the cracked screen is not preventing it from functioning properly. I want to call again and say I just dropped it so I could get a replacement. Any incite on what to say?
I got sooo lucky...well, I should find out by Tuesday. I called AT&T to see about having their repair place do the screen replacement. They advised me that I had purchased insurance and all would be taken care of (relieved/surprised). They transferred me to the repair place and they said I didn't have insurance. Got transferred back to customer service they said they screwed up when the told me that I had insurance. You bet they screwed up...long story short, they confessed that they "misled and misinformed me" and that all would be taken care of. They entered the insurance purchase as of day 1 and all I have to pay is the deductable. New phone shipping overnight (no extra charge) and they don't want the old one.
I'm still going to replace the digitizer, keeping it for me, my wife shall get the new one for Christmas!
One key factor in the negotiation is that they misled me and that I was about to go buy her a new android device anyway. Their misleading and misinformation encouraged me to consider a different device from a different carrier. That is what made them "correct their mistake" and "take care of me". I got lucky. As long as the new device makes it to my door!
I just told them my phone took a fall for the worse, explained to them the digitizer still worked, and that the screen was just really shattered! The were like okay, we will get you one out today.
Wont replace it if you "accidentally" drop it? WTF?
Sent from my Liberty using XDA App
Wow, it did not even take 5 minutes. I just called and told them I dropped it, and so I should be expecting a replacement in the 2 business days. thanks jbizz
Duckread -nice story, I do not recall them asking me if to ship out the cracked phone. hope i do get to keep it though
Yeah, you need to send the busted phone back... I sent mine back rooted! Oops! Hahah
Sent from my Liberty using XDA App
i dropped mine,and i had to fill out some form and get it notarized, anyone else have to do this?
I called Asurion today about a defective vibrator in my replacement Epic 4G and this is an AUTOMATED message. Meaning that it says this for every call it gets.
Remove the battery
With the battery still out, please key in your 10 digit mobile phone number to your keypad and press the send key three times.
With the battery still out, please press the power button.
Click to expand...
Click to collapse
This doesn't seem like it would have an effect on any phone, much less a phone with no send key.
All this was part of an automated message including the part where they check the water damage sticker that isn't present on the phone...
Well, at least I ended up with another replacement phone my way, even if it was after they hung up on me about 4 times because I was calling from the phone I had issues of.
At least I get a free Micro SD card and an OEM battery every time they mess up
brianhuangbh said:
I called Asurion today about a defective vibrator in my replacement Epic 4G and this is an AUTOMATED message. Meaning that it says this for every call it gets.
This doesn't seem like it would have an effect on any phone, much less a phone with no send key.
All this was part of an automated message including the part where they check the water damage sticker that isn't present on the phone...
Well, at least I ended up with another replacement phone my way, even if it was after they hung up on me about 4 times because I was calling from the phone I had issues of.
At least I get a free Micro SD card and an OEM battery every time they mess up
Click to expand...
Click to collapse
LoL "defective vibrator".
Ummm...you should have just taken it to a corporate sprint store? If you're paying for full TEP, then sprint would have replaced it for free.
Unless of course it stopped working because of water damage...
And BTW, the water detecting litmus paper is under the back housing, you wouldn't see it unless you were taking the phone apart.
EDIT: sorry, nevermind. Just realized you were talking about a replacement you already got from asurion. My bad
Sent from my SPH-D700 using XDA Premium App
Screw it. .......
brianhuangbh said:
I called Asurion today about a defective vibrator in my replacement Epic 4G and this is an AUTOMATED message. Meaning that it says this for every call it gets.
This doesn't seem like it would have an effect on any phone, much less a phone with no send key.
All this was part of an automated message including the part where they check the water damage sticker that isn't present on the phone...
Well, at least I ended up with another replacement phone my way, even if it was after they hung up on me about 4 times because I was calling from the phone I had issues of.
At least I get a free Micro SD card and an OEM battery every time they mess up
Click to expand...
Click to collapse
You do realize that 90% of phone owners are nowhere near as educated as people here on xda, right? They probably tell you to do that to distract you so the phone can sit without a battery for a minute or so.
algorhythm said:
You do realize that 90% of phone owners are nowhere near as educated as people here on xda, right? They probably tell you to do that to distract you so the phone can sit without a battery for a minute or so.
Click to expand...
Click to collapse
I think that's part of the point the OP is making. Asurion could easily just say, take the battery out of the phone for 'x' seconds/minutes. Then, place the battery.
running_the_dream said:
I think that's part of the point the OP is making. Asurion could easily just say, take the battery out of the phone for 'x' seconds/minutes. Then, place the battery.
Click to expand...
Click to collapse
How often do you think people even restart it when told?
squshy 7 said:
Ummm...you should have just taken it to a corporate sprint store? If you're paying for full TEP, then sprint would have replaced it for free.
Unless of course it stopped working because of water damage...
And BTW, the water detecting litmus paper is under the back housing, you wouldn't see it unless you were taking the phone apart.
EDIT: sorry, nevermind. Just realized you were talking about a replacement you already got from asurion. My bad
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Haha what a joke i have TEP they dont do ****, i had a crack in a screen and the said oh well normally we dont fix cracks we just changed our policies so they gave me someone else's phone, i saw that you see lights under keyboard from an angle, and that the usb slider was broken and bent. then when it got stolen i was given a new phone and that one feels cheap the keyboards feels plastic-e like. And every time i have an issue they give you so much **** its not even funny and its become ridiculous on sprints part.
algorhythm said:
How often do you think people even restart it when told?
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I would guess 97-98%?
Lol this is nothing
On the evo forum some guy wanted help cause his kickstand won't stay inside
It was hilarious what they told him to do
take out and put back in battery
Do a factory reset
Buy a new battery
And ton of other stupid stuff
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brianhuangbh said:
At least I get a free Micro SD card and an OEM battery every time they mess up
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Gotta love it. I gave my 16GB card from my replacement to my brother for his EVO to upgrade him from his 8GB one.
Love the spare battery. I charged one up, and I carry it with me all the time just in case I can't get to a charger.
Hope they didn't charge you your deductible again, and take a point off your claims. I'm only allowed 3 claims a year. Already had to use one. Sprint lied to me too. Said I had a $50.00 USD deductible, I looked on my card account history...$100.00 USD!
Ahhh the world of outsourcing to stupid ass companies LOL If I have ever had to have a phone replaced I go to a Sprint store. I bought and paid for a new phone and if it needs replaced, I get a new phone. Not some used and possibly abused piece of crap that has been quality checked by someone who probably doesn't know his or her head from their ass.
Its def 100
Edge-1337 said:
Gotta love it. I gave my 16GB card from my replacement to my brother for his EVO to upgrade him from his 8GB one.
Love the spare battery. I charged one up, and I carry it with me all the time just in case I can't get to a charger.
Hope they didn't charge you your deductible again, and take a point off your claims. I'm only allowed 3 claims a year. Already had to use one. Sprint lied to me too. Said I had a $50.00 USD deductible, I looked on my card account history...$100.00 USD!
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running_the_dream said:
I would guess 97-98%?
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Yep.....that sounds ALOT more accurate .....lol
Sent from my SuperEpic4g using XDA App
XxLostSoulxX said:
Haha what a joke i have TEP they dont do ****, i had a crack in a screen and the said oh well normally we dont fix cracks we just changed our policies so they gave me someone else's phone, i saw that you see lights under keyboard from an angle, and that the usb slider was broken and bent. then when it got stolen i was given a new phone and that one feels cheap the keyboards feels plastic-e like. And every time i have an issue they give you so much **** its not even funny and its become ridiculous on sprints part.
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I got a crack in my screen and they fixed it next day.
brianhuangbh said:
I called Asurion today about a defective vibrator in my replacement Epic 4G and this is an AUTOMATED message. Meaning that it says this for every call it gets.
This doesn't seem like it would have an effect on any phone, much less a phone with no send key.
All this was part of an automated message including the part where they check the water damage sticker that isn't present on the phone...
Well, at least I ended up with another replacement phone my way, even if it was after they hung up on me about 4 times because I was calling from the phone I had issues of.
At least I get a free Micro SD card and an OEM battery every time they mess up
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LOL - or a keypad for that matter! I can just picture some poor low tech schmuck, phone in one hand, battery in the other, staring at the black screen and scratching their head.
bjhill2112 said:
LOL - or a keypad for that matter! I can just picture some poor low tech schmuck, phone in one hand, battery in the other, staring at the black screen and scratching their head.
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Haha, the worst part is that they don't let you call in from the phone you need support from. They automatically hang up on you after the dreadful 10 minute process. I ended up calling them off google voice...on my phone.
Edge-1337 said:
Gotta love it. I gave my 16GB card from my replacement to my brother for his EVO to upgrade him from his 8GB one.
Love the spare battery. I charged one up, and I carry it with me all the time just in case I can't get to a charger.
Hope they didn't charge you your deductible again, and take a point off your claims. I'm only allowed 3 claims a year. Already had to use one. Sprint lied to me too. Said I had a $50.00 USD deductible, I looked on my card account history...$100.00 USD!
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Hmm. I talked to the Sprint rep and they offered to pay the deductible.
The other phone they sent me (my second replacement phone in a week) had issues with the touch buttons on the front. There seems to be a problem with their refurbishing process for this phone...
Well, as long as I'm scoring free overnight shipments of new phones to unbox with free batteries, 16GB memory cards, and chargers, I'm cool.
running_the_dream said:
I would guess 97-98%?
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ROFL!
I just spit my soda everywhere.
Couldn't help it, that post and 25 years in IT support, and I just couldn't help it
IMO, if you hit 40%, you are having a miracle day
LOL
TEP has been great for me, replaced one with a broken usb for free, & one that got lost for $100
All pretty much hassle free
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I wonder how many people in this thread that bash Asurion know that they are the insurance provider for all of the top 4 carriers...
There's only a few situations where Asurion even needs to be involved:
Crack in the screen that is longer than 1 inch (yes the policy did recently change, shattered screens are not covered in the stores anymore)
Water damage or other physical damage (run over with car, chewed up by dog, etc)
Lost or Stolen (Use the protection app or another locator app to try and track it down and save a deductible, and maybe expel some aggression towards the schmuck that took your phone.)
Anything else should go to a tech store for them to fix or replace it.
And, honestly, $100 is not bad for a $500 phone to be replaced next day.
The refurb process is a little strange; some refurbs I have received from Asurion or Sprint repair stores have been great with no issues, and some have been back to the store in less than a couple weeks with issues, and I've had quite a few Sprint devices since 2002.
Sprint has a "30 Day Bounce" policy meaning if you get a refurb that has a legitimate issue (nothing software related) then they need to send it back to Asurion or wherever to have them re-refurb it and get you another refurb.
I don't see why people are so afraid of refurbs, they are just as likely to have issues as the new phones, but are put through more testing than the new phones. My refurb Epic is holding up great so far compared to the new one, but maybe I just got lucky.
monkeyracer said:
And, honestly, $100 is not bad for a $500 phone to be replaced next day.
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its acually more like 196 dollars. dont forget your monthly payment as well as the deductible.
you can buy an epic on ebay for less than 200 dollars also.