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so i got the dreaded dust under my lcd screen even with a screen protector on. i went to a sprint service center and they tried to clean it out and couldn't get all of it. they said they have seen many hero's with this issue and of course it is well known on the net. sprint says htc is working on a fix? so my question to them was, when they fix it will they repair our hero's or will we get another phone? sprint claims they will notify owners when the fix is ready. i have no idea what this means but they are very aware of it! bottom line is it is a manufacturer and sprint defect and im getting a new hero shipped out to me in a few days. where or not this one gets dust is yet to be seen but im very unhappy right now!
ive gone through 4 defective brand new sprint phones in 6 months. i love the hero but if my replacement gets dust im selling it for another device.
any of you guys have this issue yet?
I have it in my Hero as well. I bought at release, and the problem really escalated in late December. Now there is a huge explosion shaped area of dust coming from the bottom left corner of my screen. I'd show a picture if i had a camera other than my phone.
Issue is widly known, but I thought they already had a fix for this. Wasn't hardware version 2 a fixed model? Seems like they put something in between the phone body and screen. Maybe I am thinking about my old Storm, but I thought this had been fixed in all new models.
fixxxer2008 said:
so i got the dreaded dust under my lcd screen even with a screen protector on. i went to a sprint service center and they tried to clean it out and couldn't get all of it. they said they have seen many hero's with this issue and of course it is well known on the net. sprint says htc is working on a fix? so my question to them was, when they fix it will they repair our hero's or will we get another phone? sprint claims they will notify owners when the fix is ready. i have no idea what this means but they are very aware of it! bottom line is it is a manufacturer and sprint defect and im getting a new hero shipped out to me in a few days. where or not this one gets dust is yet to be seen but im very unhappy right now!
ive gone through 4 defective brand new sprint phones in 6 months. i love the hero but if my replacement gets dust im selling it for another device.
any of you guys have this issue yet?
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Click to collapse
i have dust im dealing with it man. its annoying but im sucking it up cause i love my hero well until i get the wimax that sprint is suppose to release then its gone lol
kramboid said:
I have it in my Hero as well. I bought at release, and the problem really escalated in late December. Now there is a huge explosion shaped area of dust coming from the bottom left corner of my screen. I'd show a picture if i had a camera other than my phone.
Click to expand...
Click to collapse
call sprint for a replacement, they will do it for you. from what the tech told me, htc is working on another hero device that will be the replacement for our defective ones. they think we will all get a free upgrade as long as we can proove we have a dusty phone.
Kcarpenter said:
Issue is widly known, but I thought they already had a fix for this. Wasn't hardware version 2 a fixed model? Seems like they put something in between the phone body and screen. Maybe I am thinking about my old Storm, but I thought this had been fixed in all new models.
Click to expand...
Click to collapse
there is no current fix for the hero, htc is 'working on it". it must be a defective seal on the lcd.
fixxxer2008 said:
call sprint for a replacement, they will do it for you. from what the tech told me, htc is working on another hero device that will be the replacement for our defective ones. they think we will all get a free upgrade as long as we can proove we have a dusty phone.
Click to expand...
Click to collapse
The tech is wrong.. He was just trying to get you out of the store..
No company is ever going to give free upgrades when the complaint about the phone is a little dust under the screen ...............................................................................
Think about what you just said..
Its stupid to put any phone in your pocket,(ie Blackberry trackballs etc) and that issue is a direct result of a condition you have personally put your phone in..
Neither sprint, nor HTC is responsible for shoddy electronic upkeep.
mine has dust on the left botton corner too.. it's a revision 2 model...
azyouthinkeyeiz said:
Its stupid to put any phone in your pocket
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Click to collapse
Umm, im gonna have to go ahead and disagree with that statement right there lol. Phones can go in pockets, and the dust IS a design flaw. BUT on the other hand, I just took it apart and clean it up when it happened to me, and it has looked brand new ever since
azyouthinkeyeiz said:
The tech is wrong.. He was just trying to get you out of the store..
No company is ever going to give free upgrades when the complaint about the phone is a little dust under the screen ...............................................................................
Think about what you just said..
Its stupid to put any phone in your pocket,(ie Blackberry trackballs etc) and that issue is a direct result of a condition you have personally put your phone in..
Neither sprint, nor HTC is responsible for shoddy electronic upkeep.
Click to expand...
Click to collapse
what the hell are you talking about? it is a defect and they will fix it. it has nothing to do with how you carry it. think before you talk!
if it 'wasn't an issue they wouldn't replace it, would they!
fixxxer2008 said:
? it is a defect and they will fix it.
Click to expand...
Click to collapse
It's a defect??
So an issue that 1/1,000,000 Hero's has is a defect? Just because something is "widespread on the internet" doesn't mean its a defect. Just because 25 people have an issue doesn't mean its a defect. That 25 people is only a small small fraction of the entire market..
Just because it happened to you, doesn't make it important. If you took the same care of your cell phone, that you do with everything else you own, you wouldn't be in this predicament..
Get rid of your sense of entitlement, and think before you talk...
http://community.sprint.com/baw/thread/23679?start=0&tstart=0&reqsorting=dec
that's how big this issue is, i cannot believe they cannot fix this or do a recall. i may have no choice but to buy a different phone.
azyouthinkeyeiz said:
It's a defect??
So an issue that 1/1,000,000 Hero's has is a defect? Just because something is "widespread on the internet" doesn't mean its a defect. Just because 25 people have an issue doesn't mean its a defect. That 25 people is only a small small fraction of the entire market..
Just because it happened to you, doesn't make it important. If you took the same care of your cell phone, that you do with everything else you own, you wouldn't be in this predicament..
Get rid of your sense of entitlement, and think before you talk...
Click to expand...
Click to collapse
i don't care if i get banned but your an ass, read the link i posted, this is a well known issue. wait till you get the dust and see how annoying it is to pay $500 for a 'quality" phone and be told to just deal with it.
do us a favor and don't respond, your posts are stupider by the minute.
Its funny...
I don't have dust... And I take care of my phone....
....................................................................................................................................................................................................................................................................................................................................
\rant
At the risk of feeding the troll I just want to say the following:
I just returned a phone I'd had for 2 weeks due to the dust under the LCD screen issue. I can assure you quite thoroughly that I took care of the phone. The people at Sprint knew about the issue and replaced it with no problems.
1. I don't now, nor have I ever carried my phone in my pocket.
2. The phone has a case, with belt clip. I carry it there.
3. I had a screen protector on the phone.
4. The dust appeared after the 3rd day.
5. I lint-free cloth cleaned my screen each evening.
Just because you were one of the lucky ones who got the phone without issues doesn't automatically mean that you're the only one who knows how to take care of your phone. People who spend 500-600.00 on a phone generally take REALLY good care of them.
azyouthinkeyeiz said:
Its funny...
I don't have dust... And I take care of my phone....
....................................................................................................................................................................................................................................................................................................................................
\rant
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Click to collapse
your a troll, so yeah the hundreds of people with dust treat their phones like ****?..... please!
not to sound like a troll, but here's my story
i take EXCELLENT care of my phone, like its almost sad how much i love this phone and don't want anything to happen to it. everytime after i use it i wipe it off, wash my hands before handling, i put it in a ziploc bag anytime there may be moisture around.... the list goes on
my girlfriend on the other hand... she has a with google hero and her phone rolls around in her purse all day, one night she lost it and i found it under a couch cushion, she's dropped it (she has one of those bodyglove cases on it) and it came apart into about 6 pieces, three times that i know of, dropped it in spaghetti, the list goes on and on and on....
she doesn't take care of it at all,
but yet i have dust under my screen and she doesn't.
it's not about who takes better care of the device, it's about who gets what device to begin with. imo.
i had dust under my screen and my buttons (end call/ power and call) had the metal flaking off really bad
i brought it to the sprint store that had the service center and they gave me basically brand new housing for free. they replaced the whole front so my trackball is clear and it looks brand new
all for free!
Leukay said:
Umm, im gonna have to go ahead and disagree with that statement right there lol. Phones can go in pockets, and the dust IS a design flaw. BUT on the other hand, I just took it apart and clean it up when it happened to me, and it has looked brand new ever since
Click to expand...
Click to collapse
Did you remove the screen too, or how did you go about it?
daveydave said:
Did you remove the screen too, or how did you go about it?
Click to expand...
Click to collapse
i wouldn't try it, id go to a repair center.
I ordered my Slide online the day it was released. It WORKS fine. The issue I have with it is so minor, many people may not normally notice it. Basically, when I slide the keyboard out, the left side of the screen stops a fraction of an inch before the right. I'm talking like maybe 1/6th of an inch or something, very minor.
I do have a small scuff on the top corner of the phone where I dropped it, though the drop was not the cause of the issue.
Is this anything you would try to exchange your phone for? Am I being too picky? Would they simply tell me no?
sandpaperback said:
I ordered my Slide online the day it was released. It WORKS fine. The issue I have with it is so minor, many people may not normally notice it. Basically, when I slide the keyboard out, the left side of the screen stops a fraction of an inch before the right. I'm talking like maybe 1/6th of an inch or something, very minor.
I do have a small scuff on the top corner of the phone where I dropped it, though the drop was not the cause of the issue.
Is this anything you would try to exchange your phone for? Am I being too picky? Would they simply tell me no?
Click to expand...
Click to collapse
I have been with T-Mobile for over 5 years and any time I have had a problem no matter how small they have replaced my phone with no question. I have the mt3gs and have had it for 2 months and I am having a issue with it and they suggested right off to just send me a replacement so this week it should be here. They don't really care about scuff marks though I never have dropped mine so not sure. They refurbish them anyway so don't sweat it...
Well think of it like this, I had an hd2, had some data troubles (region specific). Went Through 3 hd2's before they were allowed to exchange. Offered me a blackberry said no I wanted the slide. They sent me a new in box slide and I got to keep the hd2, all free.
Id say that's rather generous
Sent from my T-Mobile myTouch 3G Slide using XDA App
That's very generous, did you have to threaten to leave or anything? Also how long have you been with tmo?
Sent from my T-Mobile myTouch 3G Slide using XDA App
I guess it certainly won't hurt to give them a call then! Thanks!
Paticakeman said:
That's very generous, did you have to threaten to leave or anything? Also how long have you been with tmo?
Sent from my T-Mobile myTouch 3G Slide using XDA App
Click to expand...
Click to collapse
No, it's just their basic policy (sort of). Let me explain. I was past the 14 day period... but had issues with the phone... being that i was within the 1 year warranty they did an HD2 exchange (sent out refurb). I still had the same data issue, so i called back and asked if i could get different phone because it doesnt appear to be a defective handset, just perhaps bad in this area. They said "yes, but you need to have at least 3 phone replacements in a 90day period before they have that option" so a few phones later i called back asking for a phone swap... (They conclude "similar phone" based on price)
They offered me a BB 9800(?) because it has similar MSRP and business features. I said would prefer an android device (was hoping for the vibrant but its msrp is 499) so they offered me a MTS ($430).
The slide wasnt in the (available options) on their page so they had to set it up manually.. which meant it was technically a new phone purchase at full value... so they just charged the full value on the account... and credited it back on the same invoice...
Which is why i got to keep the HD2
Also ive been with tmo for quite some time around 9 years or so... maybe a little less
LOL. Chatting with a rep online right now about it. I explained that one side of the keyboard popped out further than the other and she told me we'd have to do a master reset. I told her I didn't think that would work.
Yeah, they're replacing it. Yippee!
yeah their a good company when it comes to replacing phones. I went throw 3 G1's. Ones battery life was horrible for some reason. Replaced. Second was the replacement that got stolen in the mail.......that was a ***** just make sure you CHECK THE PACKAGE when before you sign for it, my sister thought it was ok to take an empty box from the person thinking it was to send mine back but really the driver jacked the phone. Third. I bricked my G1 pretending to be a developer and messing with things i shouldnt have been.
GL with your replacement bro
Hi I have a quick question I do a lot of deals on craigslist when it comes to phones. I get bored of something then put it on craigslist for trade. I currently have the mytouch slide and my issue is the camera. I've googled it quite a few people have this problem. The camera is just blurry I tried auto focus the whole 9. The thing is I got it from a personal sale/trade. Would tmobile still be able to replace it? I want to call CC but want to see you guys opinions first. Thanks in advance.
Sent from my T-Mobile myTouch 3G Slide using XDA App
Yup, that was why I had to send my first slide in.
Sent from my T-Mobile myTouch 3G Slide using XDA App
Per company policy you can do 1 instore warrenty exchange for a brand new slide instead of the possible refurbished replacement you could get from customer care. Make sure its a corporate store and if they tell you no they can't. Tell them to look it up on streamline they will know what you mean.
Sent from my T-Mobile myTouch 3G Slide using XDA App
I just received an replacement slide. Mine had the fuzzy camera issue.
The replacement came does not come with battery nor back cover, nor any other accessories at all. I should have exchanged it at the corp store instead.
At least the camera works better and has a new revision "XD" My old one is revision "XC"
You have to have 3 replacement phones before they can offer you the vibrant. And you will have to pay the difference in price.
Sent from my T-Mobile myTouch 3G Slide using XDA App
So im thinking about returning mine because of the blurry camera issue but the moisture indicator under the battery is partly red. Basically it looks as if the corner of the battery kept rubbing on it from all the times I had to remove it while trying to root. Do any of you think it will be an issue? I thought that I read something before about there being multiple indicators in the phone, the one on the battery is still all the way white.
They definitely asked about the moisture indicator and told me that if it is red, I will be charged $100 out of warranty fee for the replacement.
Sent from my T-Mobile myTouch 3G Slide using XDA App
Its only partly red so I'm hoping they will just ignore it. The phones never been near water I really think its just red where the corner of battery drags accross it
Sent from my T-Mobile myTouch 3G Slide using XDA App
thats a lie i try to exchange to a different phone and they tell me that they will give me the same disney phone they exchange it 3 times already thats nuts
They will charge you. And its not from ur battery rubbing it.
Did u take it in the bathroom when you got a shower or hot bath? Biggest place for moisture to get in phone and not know it. Still $100 isn't bad to replace a water dmged phone
Sent from my T-Mobile myTouch 3G Slide using XDA App
I'm on my 3rd slide an the one I had before this one got a little wet. some how on the back an the. moisture indicator on it turned red. so when I recieved the replacement
Phone I just took the new white. sticker off an put it on the phone I. was sending back. Never heard anything else about it so guess it worked. Hee hee
Sent from my T-Mobile myTouch 3G Slide using XDA App
I've cracked my screen
Went go-karting today and got thrown around so much in the kart that the screen cracked.
So, what's the best way about getting it repaired?
Can I just send it straight back to HTC UK and get the screen replaced under warranty? My phone is rooted, but not unlocked.
I have not returned a phone yet, but as many have stated, "it does not void your warranty to root, only to unlock the bootloader" so in theory you should just be able to send it in.
.....except that warranty won't cover a cracked screen.. I think the going rate was $280?
are you insured through assurion?
You broke it, you buy it.
Sent from my Nexus One using XDA App
t0ph0id said:
I've cracked my screen
Went go-karting today and got thrown around so much in the kart that the screen cracked.
So, what's the best way about getting it repaired?
Can I just send it straight back to HTC UK and get the screen replaced under warranty? My phone is rooted, but not unlocked.
Click to expand...
Click to collapse
I dropped my N1 on the floor in my house (stone floors) two weeks ago and cracked the glass screen.. picked up a new glass screen on ebay for $38 shipped and spent about two hours replacing it myself.. turned out perfect.. just be very patient and take your time during the replacement process.
This is the damage, I don't think the glass is broken so is it just the LCD screen beneath that I'll need to replace?
t0ph0id said:
This is the damage, I don't think the glass is broken so is it just the LCD screen beneath that I'll need to replace?
Click to expand...
Click to collapse
No, it's the digitizer/screen. The display would be a lot more expensive to replace.
Hi mate.. if the amoled still works you are fine yiu would just need a new digitalizer, about £20 from ebay and fix it youself.. if the amolded wkrks you need a new lcd, £45 from ebay.. i nroke my amoled, fixed it and now works.. good luck!!
Sent from my HTC Desire using XDA App
t0ph0id said:
This is the damage, I don't think the glass is broken so is it just the LCD screen beneath that I'll need to replace?
Click to expand...
Click to collapse
khaytsus said:
No, it's the digitizer/screen. The display would be a lot more expensive to replace.
Click to expand...
Click to collapse
If that's the case, then why when I power it on does nothing appear?
It vibrates when booting so I know its working?
when i dropped my nexus one, the amoled broke, not the outer screen/digitizer. i believe the cost for a new amoled was around $85 plus shipping and it would also cost your warranty. therefore, i sent it back in for repair and it cost $115 total, warranty still intact. btw, i opted for a refurb unit instead of waiting for them to return my damaged unit.
good luck, you have to decide if its worth voiding your warranty to fix it yourself.
t0ph0id said:
If that's the case, then why when I power it on does nothing appear?
It vibrates when booting so I know its working?
Click to expand...
Click to collapse
Sorry I missed that part.. Yeah if it's not showing anything the display has problems, although I find it odd it would break but not the digitizer.
khaytsus said:
Sorry I missed that part.. Yeah if it's not showing anything the display has problems, although I find it odd it would break but not the digitizer.
Click to expand...
Click to collapse
Yeah strange isn't it, anyway, HTC are collecting it tomorrow, I'll have an estimate for repair in a few days. No idea how much it's going to be just yet.
t0ph0id said:
Yeah strange isn't it, anyway, HTC are collecting it tomorrow, I'll have an estimate for repair in a few days. No idea how much it's going to be just yet.
Click to expand...
Click to collapse
It is gonna be high! You wille get 3 options..1) fix the phone for a very high price 2) get the phone and pay around $40 for the labour and delivery 3) dispose of the phone for free by htc.. so pretty much re use the parts for another phone..
Not a sencible choice calling htc in my opinion
Sent from my HTC Desire using XDA App
t0ph0id said:
Yeah strange isn't it, anyway, HTC are collecting it tomorrow, I'll have an estimate for repair in a few days. No idea how much it's going to be just yet.
Click to expand...
Click to collapse
!PANDA said:
It is gonna be high! You wille get 3 options..1) fix the phone for a very high price 2) get the phone and pay around $40 for the labour and delivery 3) dispose of the phone for free by htc.. so pretty much re use the parts for another phone..
Not a sencible choice calling htc in my opinion
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
Having searched the internets I've found reports of people having it fixed by HTC UK for between £60 - £100
Also, I was told if I didn't want them to carry out the work there would be a £20 fee to return the phone to cover postage and the engineers time.
I think you're estimates are way off, however, I'm going to wait until I get my quote or I'll be eating my words...
t0ph0id said:
Having searched the internets I've found reports of people having it fixed by HTC UK for between £60 - £100
Also, I was told if I didn't want them to carry out the work there would be a £20 fee to return the phone to cover postage and the engineers time.
I think you're estimates are way off, however, I'm going to wait until I get my quote or I'll be eating my words...
Click to expand...
Click to collapse
These were the options to fix my Desire but then got it with the fee and fixed it my self
Sent from my HTC Desire using XDA App
I'm impressed t0ph0id, I accidently got a slight scratch on my week old N1, it's small but I know it's there and I'm really upset about it.
You have properly screwed the screen and you seem ok with it
Wish I could be as relaxed as that haha.
Hey buddy i had the same issue with my desire.. cracked in a similar way, HTC quoted me £238 for screen, housing, new logic board & labour.. even asked them just to replaced the screen cos i did see anything wrong with the housing but they said they couldn't do it cos motherboard had been bent..
so just got a replacement lcd from ebay at £45, took 45mins to fit the new screen everything working correctly
oh and the logic board wasn't bent! cheeky HTC
incredulous said:
I'm impressed t0ph0id, I accidently got a slight scratch on my week old N1, it's small but I know it's there and I'm really upset about it.
You have properly screwed the screen and you seem ok with it
Wish I could be as relaxed as that haha.
Click to expand...
Click to collapse
I've already spoken my mobile insurance and they repair/replace accidental damage so I know I can go through them if it's going to cost too much.
They'll repair, replace, give an alternative if they don't have the model or give a cash equivalent.
Yep haha, seems hard when yoyr trying to take it apart and not brake any bits off, but now.. soo proud of myself! Never thoughed I would ever be in my phone, sick thought, jehe
Sent from my HTC Desire using XDA App
so my girlfriend's brother pushed her and she ended up falling on her phone. she tried to turn it on and what do you know, all you see is a black screen with white lines. anyone know the problem? do i just have to replace the LCD? thanks in advance.
Hopefully you have insurance, if so tell your girlfriends brother to cough up 130.
[G2/HTC Vision]
luis86dr said:
Hopefully you have insurance, if so tell your girlfriends brother to cough up 130.
[G2/HTC Vision]
Click to expand...
Click to collapse
lol tmobile insurance is a joke. but i'm making him pay $200 to cancel one of my spare lines so i can give my GF one of the G2's that im selling. im hoping it doesn't come to that because i really don't want to do that. my guess is that i just need to replace the LCD. anyone care to chime in?
The impact could have damaged several internals. Without opening it up, you don't really know what you have to work with.
tazz9690 said:
The impact could have damaged several internals. Without opening it up, you don't really know what you have to work with.
Click to expand...
Click to collapse
good point. i was planning on taking it apart tomorrow
Sent from my T-Mobile G2 using XDA App
Anyone?
Sent from my HTC Vision using XDA App
RE
i had a similar problem with my phone ... my screen went white with random black lines on it ... i might have sat with the phone in my pocket earlier not too sure ... anyways so the screen wouldn't show anything but the phone worked otherwise, i can hear it receiving notifications, and i can even receive phone calls and answer them if I slide my finger across the screen ... the phone was rooted, and i wasn't able to do a hard reset on it ...
took the phone back to bell on the 3rd, and last monday i heard back from them saying that the LCD was cracked and needed replacement ... which is not covered under the waranty since it's a physical damage and it would cost $150 CND to replace it ... should be getting the phone back this monday...
After replacing my Desire Z via FutureShop warranty (for battery issues) I somehow ended up with the lines on my screen Christmas eve, however the LCD was not cracked. The lines would move around and change in brightness as I did things on the phone (opening apps, flipping keyboard out, etc). If the lines don't move then it's more likely a crack in the screen. My issue was more likely a faulty ribbon/connection. I carry my phone in an inner breast pocket on my winter jacket, so I definitely didn't crush it or anything, either.
So back to FutureShop I went, only a week after the first replacement, and they gave me another new one right away. Between 2 stores that I have visited my 2 replacements are supposedly the only 2 replacements that have been done since the phone launched.
My 3rd one seems to be doing well, no battery issues, so far no screen issues.
I guess my point is, if you can get a phone from a retailer that offers a decent warranty, do it. I bought my phone outright at $500, the warranty was $10 a month.. I fell for it, but I'm very very glad that I did. Although HTC may have covered me, I would have been without the phone for a lot of time, and once they found out that I'd unlocked it they probably would have left me in the cold.
reflux said:
good point. i was planning on taking it apart tomorrow
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
I had exactly the same, it is very very likely that "only" the LCD that is broken.
I got an replacement from from ebay (it's about 60 USD) and replaced it following IntuitiveNipples teardown guide at http://tjworld.net/blog/htc-desire-z-tear-down
Its' a little bit of fiddling but in the end not that complicated (tryin to remember which screws should go into which place was the hardest part)
Thanks for the input guys. Very much appreciate it. Looks like ill order the lcd when I get my next paycheck :O
Sent from my HTC Vision using XDA App
Have the girl lawyer up and press assault charges. Something like this really should be in Q&A, and the guy needs to get dumped.
blackknightavalon said:
Have the girl lawyer up and press assault charges. Something like this really should be in Q&A, and the guy needs to get dumped.
Click to expand...
Click to collapse
Lol I'm the boyfriend. It was her brother that pushed her, not me.
Sent from my HTC Vision using XDA App
I have this problem too, and eventually (like 2 or so mins in with the screen on) the screen gets dark areas in the corners. We're guessing it is screen damage (which is strange becuse the phone hasn't been dropped or anything, was just in my pocket). My question is what should I do - should I send it to HTC for an exchange or will I get issues with that because the phone is rooted, in which case should I just get a new screen and replace it?
blackknightavalon said:
Have the girl lawyer up and press assault charges. Something like this really should be in Q&A, and the guy needs to get dumped.
Click to expand...
Click to collapse
Epic fail haha. That would be a bit harsh now over a phone, wouldn't it?
Sent from my HTC Vision using XDA App
Still... sounds like trailer trash to me. Or a 13 year old brat...
reflux said:
Lol I'm the boyfriend. It was her brother that pushed her, not me.
Ur still a bad boyfriend. You should get dumped! LOL jk.
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
Sent from my HTC Vision using XDA Premium App
sooo, no assistance with my question?
If you are worried about sending it in, just unroot the phone and you will be fine.
Sent from my HTC Vision using XDA Premium App
I'd love to... but how do I unroot without a screen?
this is what the screen looks like now
Does anyone know anywhere in london, UK to get a new screen fitted.
I dropped my htc desire hd yesterday and its cracked the screen, there is no ink on the screen and everything is working fine still, so its just the first piece of glass thats broke.
so what exactly do i need to get fixed, i see alot of people mentioning ameled or something like that, do i need to get that replaced as well, or can i just buy the glass myself and fix it myself?
i've checked a few htc repair centres online and they all want between £60 - £90 to fix it, but im sure i can do it myself with the right equipment.
as for right equipment, i been looking on ebay and noticed i could either buy just the glass or the full unit, would i better to buy the full unit to be safe?
The Desire HD is one of the last smartphones where the glass is not glued to the LCD panel, so you can remove the glass without issue. You will need a hairdryer or something, to loosen the glue that holds the glass to the frame.
As someone who has done it...
If it still works with the crack leave it alone. There is a nice HTC disassembly video out ther & you can get the bits from ebay. I initaly just bought the screen £20, but it's bonded to the digitiser £20 & so it's best to get the combined unit.
Pulling the phone to bits is OK, reassembling it should be OK, but there is nothing nothing to hold the base of the screen to the body without the special glue strips. I am used to repairing things, but all the connectors are soo small. I have gone back & check but can't see what isn't making contact.
I now have a working screen, but no WiFi, Bluetooth, or camera & a big hole in the bottom of the phone between the screen & the back. I wish I had just decided to live with the black patches on my display where something had leaked.
If you can get the job done for £60 inc parts do take it, or wait for your contract upgrade
I managed to find a company that will fix it for £45 all in, that includes sending it back to me special delivery, so i sent it off today, i'll report back in a few days will my review on them.
they said it'll take 2-4 days to receive the phone back.
I paid 150 euro's to replace the screen (which was the cheapest in my country), and my button backlights dont work anymore.
3 months later a crack came in there again, out of nowhere. It was not really annoying... but it hurt my fingers as i was moving around the crack; so i bought a screen protector to put on the screen and can hardly feel anything right now.
MrLarner said:
I managed to find a company that will fix it for £45 all in, that includes sending it back to me special delivery, so i sent it off today, i'll report back in a few days will my review on them.
they said it'll take 2-4 days to receive the phone back.
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Click to collapse
They also assured my the new screen is a genuine HTC screen, not a fake dodgy 1, so like i said, once i get it back i'll review it and let everyone know what their like.
but for £45 all on, if it is genuine i'll be chuffed.
MrLarner said:
They also assured my the new screen is a genuine HTC screen, not a fake dodgy 1, so like i said, once i get it back i'll review it and let everyone know what their like.
but for £45 all on, if it is genuine i'll be chuffed.
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Looking forward to hearing your results. Got a cracked LCD a it has leaked, not considerably so can still use it. been quoted £35 for the screen but have to fit myself, so £45 sounds like a really good deal.
alpick36 said:
Looking forward to hearing your results. Got a cracked LCD a it has leaked, not considerably so can still use it. been quoted £35 for the screen but have to fit myself, so £45 sounds like a really good deal.
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if you've got ink leaks then you'll need a new lcd as well, and £35 for both lcd and glass is really good.
but i dont fancy trying it myself, watched a few video's and it seems like a hard job.
i'd struggle just to keep track of where all the screws go
I have repaired mine with a preassembled screen and digitizer kit from eBay, sent from HK. I think it was around $60 shipped. Unfortunately the cap buttons do not light up properly and the screen ha some light leaks around the edges. I was given a $10 refund, so I'm not complaining. It may be with the Xtra to get a preassembled unit though...if it works right.
Sent from my T8788 using XDA Windows Phone 7 App
MrLarner said:
I managed to find a company that will fix it for £45 all in, that includes sending it back to me special delivery, so i sent it off today, i'll report back in a few days will my review on them.
they said it'll take 2-4 days to receive the phone back.
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is your phone back already ?
nicebabygirl said:
is your phone back already ?
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No, i sent it special delivery on Wednesday, they e-mailed me on thursday saying they had received it and that they'll get straight to work on it and they will e-mail me again once its been sent back to me which should take 2-3 days.
so i'll probably get it back monday.
so i'll give them a review once i receive it back.
but so far so good, had no problems with them, got quick replies from then when i contact them with queries.
MrLarner said:
No, i sent it special delivery on Wednesday, they e-mailed me on thursday saying they had received it and that they'll get straight to work on it and they will e-mail me again once its been sent back to me which should take 2-3 days.
so i'll probably get it back monday.
so i'll give them a review once i receive it back.
but so far so good, had no problems with them, got quick replies from then when i contact them with queries.
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Did this work?? Crack My Screen this morning. Dropped it on it's face outside!! DoH.
dj westie said:
Did this work?? Crack My Screen this morning. Dropped it on it's face outside!! DoH.
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I'll give you my review but it'll be a quick basic 1 as I stopped using the phone within a week after getting it. It's now just sitting on my bedroom side but here goes.....
The company itself were amazing, replied to all my questions via phone call or E-mail.
They text me with every step that was taken on the phone so I always knew where my phone was.only downside was that once I received it back, it wasn't as good as expected. Yes the new glass was solid and everything worked but there was a small gap at the top and it really bugged me. To the point I stopped using the phone.
I mean it's bearable if your not worried about the gap, it's not came away from the screen/phone at all.
Ps- if you want to ask any questions about the service, free free but like I said, only downside was the gap at the top. But I was warned I will get that with every company that fixes it.
I dropped mine last month
and now there are several inky spots which disturbs me
I called the HTC Care, they said it will be $150 for making an LCD replacement
Hello everyone.My friend's htc hd is having a broken screen and i cant unlock it to sync contacts.When i connect it to pc,it says phone is locked and i cant do anything.Any solution?I only need the contacts.The repair cost is near 200€,so he will not fix it,it doesnt worth it.
Sent from my super duper lg p990 2x ICS 4.O.4
Are the contacts not saved online? Tell your mate to check his Google account ( log into Gmail then look in the top left corner under contacts)
Let me know If that worked
Sent from my Desire HD using xda premium
Nobodys_me said:
Are the contacts not saved online? Tell your mate to check his Google account ( log into Gmail then look in the top left corner under contacts)
Let me know If that worked
Sent from my Desire HD using xda premium
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No he doesnt have sync with gmail ,that would solve the prob.
Sent from my super duper lg p990 2x ICS 4.O.4
And I guess the contacts are not on his simcard either?
Try that as well.
Btw is the screen completely dead?
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Nobodys_me said:
And I guess the contacts are not on his simcard either?
Try that as well.
Btw is the screen completely dead?
Sent from my Desire HD using xda premium
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They are in pnone memory.The 3/4 are completely dead and in the other 1/4 is white
Sent from my super duper lg p990 2x ICS 4.O.4
Well sorry but then I've no idea what you can do. Maybe your friend will learn from that and save his contacts online.
Sorry I couldn't help maybe somebody else can
Good luck
Sent from my Desire HD using xda premium